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Order Taker skills for your resume and career

Updated January 8, 2025
3 min read
Order Taker Example Skills
Below we've compiled a list of the most critical order taker skills. We ranked the top skills for order takers based on the percentage of resumes they appeared on. For example, 9.5% of order taker resumes contained wine as a skill. Continue reading to find out what skills an order taker needs to be successful in the workplace.

15 order taker skills for your resume and career

1. Wine

Here's how order takers use wine:
  • Acted as In-Room Dining Server & Cashier Served as Restaurant Hostess Performed Wine & Beer Inventory
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

2. Cleanliness

Here's how order takers use cleanliness:
  • Operated cash register and processed customer orders/prepared food/maintained cleanliness in the restaurant
  • Assisted in maintaining overall cleanliness of restaurant.

3. Guest Satisfaction

Here's how order takers use guest satisfaction:
  • Resolve guest complaints to ensure guest satisfaction.
  • Deliver friendly, customer oriented service, enhanced guest satisfaction, provide exceptional menu presentation, beverage preparation and bill processing.

4. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how order takers use pos:
  • Handled end of shift cashier checking and money counting to ensure amounts matched with POS counter for next shift.
  • Used POS data entry systems to enter orders accurately and receive payments.

5. Basic Math

Here's how order takers use basic math:
  • Maintain knowledge of store inventory and sales activities * Enter transactions in the cash register and request payment using basic math.
  • Cashier duties include basic math skills, proper order taking and exceptional customer service.

6. Room Service Orders

Here's how order takers use room service orders:
  • Received and processed room service orders and cash and credit transactions from hotel guests and wait staff.
  • Coordinated with servers and kitchen staff to ensure accurate and expedient room service orders.

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7. Math

Here's how order takers use math:
  • Used math and language skills daily at cash register
  • Worked with accuracy and quick math skills.
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8. Beverage Orders

Beverage orders mean placing an order for any kind of beverage such as water, wine, beer, cold drinks, cocktails, juices, and so on. Taking the correct beverage order is crucial for the service providers of beverages as it is necessary for customer satisfaction. A beverage order involve the kind of drink, the quantity of drinks, and any specific modifications that the customer wants.

Here's how order takers use beverage orders:
  • Answer calls from guests and place food and or beverage orders accordingly, recommend menu options and up-sell when possible.
  • Assisted customers with food and beverage orders; prepared food and beverage items and assisted with clean-up.

9. Upsell

Here's how order takers use upsell:
  • Possessed extensive knowledge of menu in order to upsell and assist guests with suggestions.

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how order takers use customer service:
  • Received incoming calls Entered customer orders Sold additional merchandise and products Won contests Earned incentives by meeting goals Provided some customer service
  • Ensured delivery of excellent customer service through fast and accurate processing of delivery orders for the Company

11. Customer Orders

Here's how order takers use customer orders:
  • Served customers at busy seasonal take-out restaurant- Accurately and quickly took customer orders- Trained new employees
  • Take customer orders at register* Prepared customer meals/orders* Clean dining and kitchen areas

12. Cash Handling

Here's how order takers use cash handling:
  • Provided receipts for service; experience with cash handling and credit card transactions.
  • Cash handling for in-house orders and seamless web.

13. Allergies

Here's how order takers use allergies:
  • Communicate any special needs or allergies to the manager on duty, kitchen, servers, and chef.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

14. Guest Orders

Here's how order takers use guest orders:
  • Take all guest orders and help prepare food; keep bakery and restrooms clean.
  • Expedited and dispatched guest orders, including high rollers and VIP guests.

15. Food Orders

Here's how order takers use food orders:
  • Establish and identify prices of food orders, and services and tabulate bills using calculators or computer systems.
  • Write customers' food orders on order slips, memorize orders and deliver to kitchen staff.
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List of order taker skills to add to your resume

Order Taker Skills

The most important skills for an order taker resume and required skills for an order taker to have include:

  • Wine
  • Cleanliness
  • Guest Satisfaction
  • POS
  • Basic Math
  • Room Service Orders
  • Math
  • Beverage Orders
  • Upsell
  • Customer Service
  • Customer Orders
  • Cash Handling
  • Allergies
  • Guest Orders
  • Food Orders
  • Room Charges
  • Excellent Guest
  • Fine Dining
  • Micros
  • Exceptional Dining
  • Upselling
  • Delivery Orders
  • Drive-Thru
  • Guest Rooms
  • Computer System
  • Customer Complaints
  • Quality Service
  • Safety Standards
  • Hotel Guests
  • VIP
  • Cash Drawers
  • Customer Satisfaction
  • Display Cases
  • Front Desk
  • Phone Orders
  • Inbound Calls
  • Drink Orders
  • Customer Inquiries
  • Telephone Calls
  • Food Preparation
  • Ice Cream
  • Cash Control
  • Service Issues
  • To-Go Orders
  • Cash Registers
  • Credit Card Transactions
  • Hot Food
  • Fryers
  • Cooking Surfaces
  • Front Counter

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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