Operations/Dispatch resume examples for 2025
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Operations/Dispatch Resume
Alexander Crawford Operations/Dispatch 97775 E. Elm Ave., Knoxville, TN | (900) 555-7037 | acrawford@example.com Work Experience Operations/Dispatch, ADT - Knoxville, TN 2019 Dispatched the proper authorities when required for active alarms. Answered incoming alarms, notified emergency business of alarm or notified contact list on accounts, dispatched proper personnel fire or police Alerted the appropriate emergency personnel depending on the type of alarm (i.e. Dispatched emergency services (Police, Fire Department, EMS) in response to security alarms. Operate all Fire, Burglar, and Medical alarms Police Signaling systems to initiate a proper emergency response. Operations/Dispatch, Time Warner Cable Enterprises - Charlotte, NC 2013 - 2019 Assisted customer and technical operations daily with requests for emergency appointments or scheduling problems Schedule field service calls and customer appointments when necessary in accordance with established procedures. Handled Business Class Subscribers emergency outage situations. Maintain open communication with both dispatch supervisors and technician supervisors regarding any possible issues and/or concerns. Routed emergency jobs to on call field personnel. Maintain extensive communication with all peers and managers, while acting as a competent initial point of contact with the public. Dispatch/Office Assistant, Sears Holdings - New York, NY 2011 - 2013 Followed up on the quantity of customer complaints. Received freight and distributed shipment to sales floor. Offered exceptional customer service to differentiate and promote the company brand. Skills Education High School Diploma 2011 - 2011 |
How to write an operations/dispatch resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in operations/dispatch-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the operations/dispatch position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on an operations/dispatch resume:
- Patrol
- Data Entry
- Computer Aided Dispatch
- Quality Customer Service
- Two-Way Radio
- Emergency Situations
- Non-Emergency Calls
- Dispatch System
- CCTV
- Inbound Calls
- Emergency Services
- Computer System
- Alarm Systems
- Security Systems
- Service Calls
- Payroll
- Customer Calls
- EMS
- Telephone Calls
- Outbound Calls
- CPR
- GPS
- Radio Traffic
- Medical Emergencies
- Law Enforcement Agencies
- NCIC
- Incident Reports
- CAD
- Communications Equipment
- Alertness
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the operations/dispatch.
How to write operations/dispatch experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are great bullet points from operations/dispatch resumes:
Work History Example #1
Radio Dispatcher
Sears Holdings
- Advanced EMD certified*ProQA user certified*CPR certified
- Paged EMS and Fire Departments when necessary to Emergency Calls as well as type reports in the computer for the officers.
- Used NCIC to see if a person had warrants or suspended license.
- Entered information into CAD (computer system), documented information received verbatim.
- Operated a 12-line high-volume PBX system and provided secretarial support to Sales and Service departments as needed.
Work History Example #2
Reservation Sales Agent
State Farm
- Helped our office maintain 100% contact on internet leads consecutively within the parameters of our Zone's 24-hour plan.
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook, as well as Adobe Lightroom.
Work History Example #3
Reservation Specialist
Office Depot
- Installed and configured systems using Microsoft Windows XP, Windows Vista, and Windows 7.
- Assisted customers with store and product Word, Excel, PowerPoint, complaints.
- Used Microsoft Word, Excel, PowerPoint, and Publisher.
- Reported overages, shortages, and damaged materials according to established procedures.
- Obtained referral orders from customer from internet service and catalog departments.
Work History Example #4
Operations/Dispatch
LaserShip
- Composed and sent out closing emails and memos to all staff.
- Processed returned paperwork for payroll.
- Conducted payroll for certain operations when needed.
- Monitored bus operators' attendance and processed payroll to include sick/vacation pay.
- Assisted Operations Department in planning flights.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
High School Diploma
2011 - 2011
Highlight your operations/dispatch certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
Here are some of the best certifications to have on operations/dispatch resumes:
- Commercial Driver License (CDL)