Operations Director Jobs in Wyoming, MI

Job Title: Service Operations Manager Client Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. 401(k) with company match. Generous paid time off and holidays. Professional development and growth opportunities. Relocation assistance available. About the Role We are seeking a Service Operations Manager to lead and manage our field supervisors and technician teams, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This role requires strong leadership, industry expertise, and a proactive approach to optimizing service performance, safety, and profitability. Key Responsibilities Team & Operations Management: Oversee field supervisors and technicians to ensure high-quality service and contract compliance. Mentor service technicians and supervisors to enhance performance, leadership, and technical skills. Manage dispatch operations to ensure prompt service responses and customer satisfaction. Oversee after-hours service operations to maintain contractual compliance and superior response times. Monitor and optimize field operating costs while maintaining efficiency and profitability. Customer Relations & Service Performance: Ensure field technicians represent the company's capabilities and enhance its reputation. Investigate and resolve serious customer complaints, implementing corrective actions as needed. Develop and implement customer service processes to improve satisfaction and response times. Assist sales teams with site surveys, service contract reviews, and cost estimates. Compliance & Safety: Promote and enforce safety programs and OSHA compliance. Implement processes to manage hazardous materials, including refrigerant and oil disposal. Ensure service fleet, uniforms, and tools are well-managed and compliant with regulations. Strategic Growth & Workforce Development: Plan and staff key service positions to align with department demands. Develop training and career growth opportunities for service teams to improve workforce capabilities. Identify and implement new methodologies and technologies to enhance service operations. Financial & Subcontractor Oversight: Monitor service contract performance and profitability for maintenance agreements, quoted service work, and T&M projects. Manage service subcontractors and address any performance issues. Assist with invoicing, accounts payable, and accounts receivable as needed. Qualifications Required Skills & Experience: Extensive experience in HVAC service operations, including supervisory/leadership roles. Strong understanding of industry standards, processes, and best practices. Excellent communication, leadership, and problem-solving abilities. Proficiency in Microsoft Office; experience with COINS software is highly desirable. Strong knowledge of OSHA regulations and workplace safety standards. Ability to manage budgets, optimize costs, and enhance profitability. Education & Certifications: High school diploma required; additional certifications in HVAC, business management, or related fields are a plus. OSHA certification preferred. Why Join Us? Leadership Role: Play a key role in driving operational excellence and team development. Competitive Pay & Benefits: Attractive salary, healthcare, and retirement plans. Career Growth: Opportunity for professional development and leadership training. Impactful Work: Directly contribute to service quality and customer satisfaction. Schedule & Travel: Full-time position with occasional travel (10% required).

Plans, organizes, directs and controls all general operations within the warehouse. Responsible for achieving Key Performance Indicators (KPI) metrics. Manages customer/vendor relations. Reports daily operational topics to the Head of warehouse logistic operations. Maintains and develops Standard Operating Procedures (SOP) Manages inventory control, shipping, and receiving to achieve high performance and low damage levels. Reports accuracy, timing and damage results vs. standards. Responsible for determining staffing needs as volume and projects dictate. Responsible for DC security and safety programs. Manages all aspects of employee relations, including performance reviews and disciplinary issues, conducting reviews for GM's direct reports and assuring OM, supervisors are conducting periodic reviews for their reports. Responsible for handling special projects. Maintain physical facility and ensure clean working environment. Keeps correct equipment capacity for effective cost-efficient warehouse results. Directs Maintenance and PM programs for lift truck fleet. Incorporates and manages all Safety programs and reporting Manages all supply vendors and purchasing. Manages all aspects of the distribution operations for the designated shift. Maintains a working knowledge of all operating systems pertaining to the work area. Education & Experience Requirements Minimum 5-6 years of supervisory experience in distribution or manufacturing environment or comparative schooling plus work. High School Diploma or GED; BS/BA Degree preferred Proven success in maintaining quality, service, and client relationships in a high-paced setting. Experience working in team oriented, multi-shift environment. Proven competencies in MS Excel, Word, and Outlook. Experience with WMS, LEAN/Six Sigma, inventory management, project leadership, and team building is preferred. Flexible to work all hours and job stability of no more than 3 jobs in the past 7 years Skill Requirements Bilingual proficiency in Korean and English Skill in interpersonal communication. Skill in using a personal computer and associated software applications including word processing, spreadsheets, and databases. Clamp-certified (Preferred). Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, 401K, and generous PTOs/ paid holidays Job Location: Holland, MI, 49423 Job Type: Full-time

We are growing West Michigan marine construction company that performs dredging, sheet piling, and many other marine construction projects for public and private clients primarily in Michigan's lower peninsula. We are seeking to hire a key management team employee with a owners ethos to enhance and expand our market position. The ideal candidate will have an ability to create and maintain an office environment including a efficient system of organization, finding, tracking, and responding to public and private rfp's, attending prebid meetings, preparing and submitting accurate bids, monitoring ongoing project progress, and support equipment mobilization and other job site team equipment and labor needs as time allows. CRM, HR, and scheduling skills a plus, candidate will be required to demonstrate proficiency prior to full time employment with a potential equity position available. Responsibilities Establish and maintain business standards for accuracy, productivity and reliability Manage the daily office functions of the business Prepare annual performance review and reevaluate processes Ensure regulatory, compliance and legal rules are followed Manage budget to align with goals of business Qualifications 3+ years of experience in a similar role Proficiency with Microsoft Office Strong organizational and communication skills Strong ability to multitask Comfort working with multiple groups within business Industry Construction

BCN Technical Services, Inc is a leader in the metal forming industry, known for our innovative engineering solutions and high-quality service. We are seeking an experienced Operations Manager to join our growing team and lead our engineering and production operations. The ideal candidate will have the ability to create and maintain an efficient system of operation to support the business needs. The Operations Manager will be responsible for overseeing the engineering and production processes within our facility. This role requires a strong background in engineering and the metal forming industry, high-quality standards, and continuous improvement. The hours for this position are Monday-Friday (8am-5pm) Key Responsibilities Operational Oversight: Manage and coordinate all aspects of the business operations, including planning, scheduling, and resource allocation. Engineering Leadership: Serve as a senior leader to the engineering team to help develop and implement innovative solutions to improve production processes and product quality. Quality Management: Establish and maintain quality control procedures to ensure products and services meet industry standards and customer specifications. Team Development: Supervise, mentor, and develop teams across multiple departments while fostering a culture of collaboration and excellence. Safety and Compliance: Ensure all operations comply with health, safety, and environmental regulations. Work closely with operations and management teams to be a champion for safety. Budget Management: Understand and manage operational budgets, monitor expenditures, and implement cost-saving measures. Reporting: Prepare and present regular reports on operational performance, engineering and operations projects, and improvement initiative s to senior management. Qualifications Bachelor's degree in engineering, manufacturing, or a related field. Experience will be considered in lieu of education. Minimum of 5 years of experience in operations management in metal forming, manufacturing, or similar field. Extensive experience in engineering and process improvement. Strong leadership and team management skills. Excellent problem-solving and analytical abilities. Knowledge of industry standards and regulatory requirements. Proficiency using engineering and manufacturing software. Benefits: Competitive salary Eligible for performance-based bonus Retirement savings plan with company match Opportunities for professional development and career advancement

The Vice President of Operations is an integral part of a dedicated and highly skilled executive leadership team, responsible for providing outstanding customized service to our Clients. Maintaining a high level of Client satisfaction is critical to the success of this position. The individual in this role is responsible for providing superior leadership and serving as the expert in operational execution and strategies to best serve Client and organizational needs. Reporting relationship: Chief Executive Officer DUTIES & RESPONSIBILITIES: Leadership: Effectively lead others to ensure a professional and highly competent team. Provide ongoing feedback; develop, mentor, and motivate direct reports; lead by setting a good example; create an environment oriented to trust, open communication, and cohesive team effort. Set goals and direction; manage and evaluate performance. Actively participate in strategic planning, short-term and long-term planning, budget development, and other strategic business functions; execute accordingly to actualize business objectives. Operations, Planning, and Management: Serve as operational business partner and subject matter expert to Clients, leadership, and staff. Liaise with Client divisions on matters related to family office services and support; develop strategies that best meet the needs of Clients, with a focus on enhancing operational effectiveness. Ensure priorities are executed based on Clients' needs and long-term vision. Oversee the management of real and personal property, including asset monitoring, lease administration, and ensuring compliance with legal and regulatory requirements. Provide superior support and oversight of private resort, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs; collaborate with trusted partners. Provide comprehensive support for the yacht program, serving as a contact for the Clients and Captains to ensure seamless operations and exceptional service. Actively participate as part of a team to manage significant projects and assets, ensuring a seamless outcome. Manage the construction process and oversee contractual agreements, ensuring all projects meet regulatory standards, are completed on time, within budget, and adhere to quality specifications. Provide management of the aircraft program and ensure compliance with regulatory requirements. Monitor and direct the implementation of operational business plans. Engender commitment to clear plans; exert influence appropriately; enable and empower execution. Collaborate with and influence people across the entire organization. Establish and implement operations-related policies, practices, and standards to ensure effective and consistent support and execution. Analyze underlying causes, identify opportunities, and implement solutions. Encourage and enable innovative and creative solutions that achieve desired results; adopt and foster new perspectives and innovations to drive outcomes. Emphasize and align the key functions of planning, business operations, and process improvement. Identify opportunities, assess risks, define, and financially justify projects. Other: Oversee human resources team, initiatives, and service, driving change through employee maximization. Oversee information technology team, initiatives, and service, driving change through optimization of technological advancements. Oversee executive protection intelligence function, ensuring consistent, timely, value-add service. Oversee building management functions, issues, and projects; liaise with external property management. Effectively collaborate and communicate with others; demonstrate a desire to be part of a team. Exercise sound judgment and an appropriate sense of urgency. Complete other projects and duties as assigned. REQUIREMENTS: Bachelor's degree required; graduate degree in a related field highly desirable. At least 10-15 years of well-rounded and progressively more responsible experience in business and operations. Exceptional leadership experience and skills required; demonstrated leadership ability, confidence, and executive presence. Prior family office experience is highly desirable. Business savvy, having excellent business acumen; practical, analytical, and visionary in approach. Strong communication, facilitation, negotiation, and listening skills, accompanied by the ability to know how and when to influence, persuade, direct, challenge, and relinquish control. Strong relationship management skills with a consultative approach and excellent listening skills; ability to build and encourage mutually beneficial relationships at every level. Proven track record of providing outstanding customer service with a professional, tactful demeanor. ADDITIONAL REQUIREMENTS: Occasional travel required, including international (passport required, or ability to obtain after hire). Must maintain the highest standards of professional conduct, ethics, and integrity in all operations. Uncompromised commitment to the highest level of confidentiality and sensitivity to privacy in all aspects of job responsibilities must be exercised at all times.

The Management Consulting (MC) Director is responsible for planning, managing, executing and leading a team of Staff in technology consulting related engagements, including ERP Integration; Software Selection/Implementation; Business Process Improvement; Technology Operations; IT Strategy; IT Infrastructure assessment, selection, design and implementation; Technology Compliance (e.g., HITRUST, NIST, ISO) assessment, remediation and certification; in addition to Business Transformation and Operational Excellence efforts. In this role, the MC Director is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm. The MC Director is responsible for ensuring exceptional client service and high quality engagement deliverables. The MC Director is also responsible for developing new business with existing clients and prospects of the Firm, including the identification of target companies. The MC Director is responsible for managing all aspects of client pursuits and advice to the practice leadership, professional development, thought leadership and business development including all phases of the client proposal process. The MC Director is responsible for all aspects of practice administration including time entry, client contract administration, billings, collections and adjustments to engagement realization when needed. The MC Director is also expected to spend a significant amount of time marketing and networking for new business, including identifying, pursuing and leading new business proposals. In addition, the MC Director will work with Practice Leaders to help build and expand services related to core market offerings of the practice. Job Duties: Business Development: Collaborates with Partners and Managing Directors in identifying, pursuing and winning new business opportunities Leads BDO pitch team for middle market and selective large and global company opportunities Collaborates with pitch team in responding to new business inquiries Cross-sells other BDO services (forensics, corporate finance, valuation, tax, due diligence, litigation, assurance, etc.) Assists with the expansion of Management Consulting offerings Identifies new business opportunities to expand the Management Consulting practice and communicates such opportunities to his/her peers and practice leadership Works closely with the practice leadership to manage marketing and business development activities within practice Oversees the development of draft proposals and reports, and completes research, when needed Develops thought leadership for the MC practice by developing whitepapers and presentations on topics relevant to clients and the profession Works closely with MC leadership to refresh marketing materials and website content, when needed Collaborates with not only MC leaders to service clients and expand our presence in the marketplace, but also other practice leaders to bring the best solutions to our clients and prospects Engagement Project Leadership: Drives professional, exceptional, high quality client service Oversees, guides and mentors managers and staff on professional client service delivery excellence Takes lead role in preparing and executing BDO engagement strategy as project leader in consultation with engagement partner Serves as a high level contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified Ensures the development of efficient and effective project plans and project controls Evaluates and recommends alternative courses of action and potential solutions to achieve best result for client Ensures client service team appropriately analyzes client's performance through financial results, KPIs and market growth Ensures the client service team provides exceptional client service and develops advanced level deliverables and/or solutions to client issues and opportunities Oversee and drive value-based diagnostic and analysis of performance improvement opportunities Reviews and approves engagement budgets and identifies opportunities to improve engagement efficiencies, where possible Ensures the preparation of periodic and timely billings, and ensures timely adjustments to engagement realization, as needed Directs multiple client engagements and underlying economics to ensure engagement metrics are achieved Identifies and informs managers and staff to utilize all available research aids (as practical), including databases and trade publications, to develop understanding of client's industry Identifies, grows and maintains strategic relationships with client personnel, including members of client management Responsible for the preparation of formal and informal presentations for client meetings for status and reporting purposes Fosters a positive demeanor, learning attitude and client service mentality with managers, seniors and staff Supervisory Responsibilities: Supervises the workload of MC Managers as well as Senior Associates and Associates (when necessary) on assigned engagements and reviews work product Ensures MC Managers, Senior Associates and Associates are trained on all relevant software, practice tools and processes Evaluates the performance of MC Managers, Senior Associates and Associates and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for MC Senior Associates and Associates in accordance with Firm guidance Acts as mentor to MC Managers, Senior Associates and Associates, as appropriate Acts as a leader and projects a professional, positive attitude toward client and firm personnel Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree, required; degree with a focus in Computer Science, Business, Accounting or Finance, preferred or at least 7-10 years of Management Technology Advisory Services experience, required MBA, preferred Experience: A minimum of ten (10) years of experience within an internal or external consulting capacity, with a consulting firm, public accounting firm or Fortune 1000 company performing Management Consulting and Change Management as a Finance Operations, Merger and Acquisitions, Operations or Information Technology Subject Matter Expert required Prior experience working within a national consulting organization preferred Prior significant supervisory experience required Prior experience performing process reviews, systems reviews and reviews of application effectiveness preferred Prior experience assessing, selecting, designing and implementing technical solutions preferred Prior experience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases and identification and reporting of opportunities required Prior experience in client marketing and successfully managing multiple client pursuits and proposal efforts preferred License/Certifications: PMP, CPA, ITIL, ISO 27001, HITRUST CCSF or TOGAF certification, preferred Software: Proficient in the use of Microsoft Office Suite, including Excel, Word, and PowerPoint, preferred Proficiency MS Visio for Process Analysis, preferred Familiarity with various common middle market ERP solutions and/or familiarity of software development methodologies and/or experience working with architecture frameworks, preferred Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills, including the ability to review work product developed by others Willingness to go above and beyond to provide superior work product while meeting engagement deadlines -- Superior analytical skills, including ability to identify issues and anomalies Solid organizational skills, especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to effectively manage a team of professionals and delegate work assignments as needed Ability to build and maintain strong relationships with internal and client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Executive presence and ability to act as primary contact on assigned engagements Ability to adapt style and messaging to effectively communicate with professionals at all levels both within the client organization and the firm Ability to collaborate with partners and managers within other service lines and industries, as well as Advisory leaders Superior analytical and diagnostic skills and ability to break down complex issues and implementing appropriate resolutions Capable of working in a demanding, deadline driven environment with a focus on details and accuracy Solid project management skills Solid grasp of general IT solution development and control concepts (leading practices) Excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting Executive presence to act as primary contact for clients while preparing and presenting to clients and potential clients Capable of resolving complex business issues and proactive problem solving Capacity to build and maintain strong relationships with internal and client personnel Ability to travel 25-50% on average to perhaps as much as 75% of the time for a specific project, as needed Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $160,000 - $230,000 Maryland Range: $160,000 - $230,000 NYC/Long Island/Westchester Range: $160,000 - $230,000

ZINGER SHEET METAL DIRECTOR OF OPERATIONS Do you thrive in a fast-paced environment where leadership, strategy, and execution intersect? Are you a proactive problem solver who can streamline operations while fostering a strong team culture? Do you have the ability to take ownership, make decisive choices, and drive results with urgency? If you are a confident, people-oriented leader who knows how to keep projects moving and teams aligned, we want to talk to you! Our ideal Director of Operations is: A strategic leader - You anticipate challenges, plan for growth, and create systems that drive long-term success. Your ability to think ahead keeps operations running smoothly. Process-oriented - You thrive on turning chaos into order. You develop, refine, and implement processes that increase efficiency and ensure consistency across teams. A strong communicator - You can effectively articulate goals, provide clear direction, and ensure alignment at all levels. Your approachable nature fosters collaboration and trust. Results-driven - You are relentless in achieving operational excellence. You hold yourself and others accountable for meeting deadlines, maintaining high-quality standards, and delivering on commitments. A team builder - You know that success is built through strong, cohesive teams. You mentor, develop, and elevate your team members, ensuring everyone is working at their highest potential. Our ideal Director of Operations is an adaptable, forward-thinking leader who thrives on challenges and excels at creating structure and stability. You will play a key role in keeping the business on track, improving operational efficiency, and ensuring seamless coordination between departments. Your ability to lead with confidence, collaborate across teams, and continuously improve processes will drive Zinger Sheet Metal's continued success. RESPONSIBILITIES Leadership & Team Development Lead, manage, and hold accountable (LMA) the Operations Team of 15-20 employees. Train, coach, and mentor leaders (direct reports) to foster growth and development. Oversee hiring, firing, disciplinary actions, and conflict resolution to maintain a high-performing team. Build and develop teams, ensuring alignment with company culture and values. Maintain and drive company culture, ensuring a positive and productive work environment. Operational Excellence & Production Management Plan, organize, direct, and optimize daily operations to ensure efficiency and effectiveness. Share management responsibility for the production schedule, ensuring seamless execution. Lead continuous improvement projects within the shop to enhance processes and productivity. Implement and manage new equipment, workflows, and process improvements. Oversee quality control to maintain high product standards and reduce defects. Manage shipping and delivery logistics, including internal fleet and third-party vendors. Facility, Equipment, & Compliance Management Oversee machine, vehicle, and building maintenance, ensuring all assets remain in optimal condition. including physical checks, inspections, pre/post-trip checks, and annual inspections. Chair of the Safety Committee, lead safety initiatives to ensure an accident free workplace Provide employee safety training, maintain safety data sheets, and ensure proper PPE usage. Maintain all OSHA requirements and regulatory compliance. Financial & Inventory Management Manage, maintain, and operate within the COGS budget, ensuring cost control. Responsible for all Purchasing and inventory control, ensuring proper stock levels and cost efficiency. Negotiate vendor contracts to secure favorable terms for materials and services. Strategic Planning & EOS Implementation Actively participate as a Leadership Team member, contributing to decision-making processes. Participate in EOS L10 weekly meetings, quarterly and annual planning sessions Drive alignment with company objectives through structured goal-setting and execution. Customer Experience & Problem Solving Handle and resolve customer issues, ensuring problems are effectively addressed and escalated when necessary. Serve as a point of escalation for operational challenges, ensuring smooth resolutions and team alignment. This is an onsite, in-person position based in Grand Rapids, MI. This role will require regular overtime hours (50 hours/week) and lifting up to 50 pounds QUALIFICATIONS Required: 4+ years' experience of managing teams Job shop experience in a fast-paced, custom fabrication environment (e.g., duct manufacturing, custom metal fabrication, custom cabinetry, sign shops, or customized ordering) Experience in purchasing and inventory management Experience with accounting software (QuickBooks, Sage, ERP, etc.) HR experience, including hiring, firing, and disciplinary actions Strong written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook, SharePoint) Associate degree and/or trade school completion Preferred: 4+ years of experience in metal fabrication (sheet metal and/or welding) HVAC contracting or construction industry experience Experience with Epicor ERP Vendor contract negotiation experience Bilingual in Spanish Bachelor's degree in Business or related field Desired: Familiarity with EOS (Entrepreneurial Operating System) Background in HVAC duct manufacturing Proficiency in HVAC CAM software (CAD, AutoCAD, etc.) WHY WORK WITH US - ZINGER SHEET METAL For nearly 70 years, Zinger Sheet Metal has been a trusted name in custom metal fabrication. As a third-generation family-owned business, we are deeply committed to quality, innovation, and exceptional customer service. Our vision is to grow from a local leader to a regional powerhouse, all while maintaining our strong family values and legacy of excellence. Growth Opportunities - A place to expand your skills and grow professionally. Strong Legacy - Family-owned since 1954, with a reputation built on trust. Entrepreneurial Spirit - Be part of an ambitious company expanding its regional presence. Customer-Centric Culture - Take pride in serving a vast number of customers successfully. Competitive Compensation & Benefits - We reward hard work and dedication. Autonomy & Leadership Support - Work independently without micromanagement. Great Work Environment - A culture that values teamwork, integrity, and having fun. West Michigan Lifestyle - A fantastic place to live, work, and raise a family. OUR CORE VALUES Work Hard - Making a good investment of your time. Enjoying work. Own It - Do something about it. Don't turn a blind eye to problems, messes and issues. Serve the Customer - A passion to help our customers. Striving to be the best for them. Understanding their problems and finding solutions. Be Fun - Be the type of person to you would want to work with. Have a good time at work. Show up with a positive attitude. Take Pride - Take pride in the sheet metal trade and the work we do. Seek excellence in your work. SALARY: $96,000 to $121,000 with a bonus potential TBD BENEFITS: Medical, Dental, Vision, Life Insurance, 401k Retirement Savings Plan, PTO, Life Coaching If you're a strategic thinker who leads with confidence and ownership, apply now! JOB CODE: Zinger Sheet Metal

Grand Rapids, MI Industry: Healthcare / Health Services - Other Exp 5-7 yrs Deg Bachelors Relo Bonus Job Description We are recruiting for a Regional Director of Operations to cover 5-7 locations in western Michigan. Must have previous RDO experience Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

The Director of Dental Operations is responsible for the overall dental operations of Family Health Center locations, including supervision of all non-clinical dental staff and all departments, along with the daily administrative operations of the Dental Department. In addition, this role is responsible for supervising all dental and operations support staff assigned to all dental clinic locations. Clinical support and provider staff will have a matrix reporting responsibility to the Chief Operating Officer. The director of Dental Operations will serve as the primary communication link between on-site managers and other departments throughout the organization, along with maintaining responsibility for creating and achieving business practices and organizational goals. This includes but is not limited to, the short and long-term management of individuals and departments located within all dental clinic sites (e.g., Alcott/Burdick clinics (present clinic sites), Patient Registration, Mobile Dental Unit, Sterilization Technicians, Clinical Support, etc.). Assists the Chief Operating Officer, Chief Dental Officer, and Chief Medical Officer with planning for program needs, meeting grant requirements, development, and orientation to the clinical setting. The Director of Dental Operations plays a pivotal role in overseeing the dental operations at Family Health Center locations. This position entails guiding all non-clinical dental staff and departments while also managing the daily administrative tasks of the Dental Department. The Director is tasked with supervising dental and operational support staff across all clinic locations, fostering a collaborative environment. Although clinical support and provider staff will have primary reporting lines to the Director of Operations, Chief Dental Officer, or Chief Medical Officer based on their respective duties, the Director of Dental Operations will serve as a key communication conduit between on-site managers and various departments throughout the organization. Furthermore, the Director is committed to establishing and achieving effective business practices and organizational objectives. This includes both the short-term and long-term management of personnel and departments within all dental clinic sites, such as the Alcott and Burdick clinics, Patient Registration, Mobile Dental Unit, Sterilization Technicians, and Clinical Support. DUTIES AND RESPONSIBILITIES: Has primary oversight of all dental staff who are not providing direct clinical care to the patient, including the Dental Manager, Clinical Patient Care Coordinator, and all staff with non-clinical duties. Responsible for overseeing the scheduling of all dental providers, including building and maintaining individual schedules according to the clinic's needs. Oversees patient issues, including patient discharge, future scheduling, and provider schedule changes. Develops and submits budget estimates for the Dental Department. Develops, interprets, and implements cost-effective policies, objectives, and operational procedures for business and dental staff. Assists with the development of strategic plans and operations/business plans, including marketing strategies, to increase clinic utilization. Responsible for OSHA training for the entire staff. OSHA standards for the Dental Department to be updated and maintained. Responsible for daily, and weekly staffing for dental & dental support teams. Responsible for payroll approval and performance evaluations for staff. Serves as an integral member of the team responsible for audits/reviews. Responsible for ensuring compliance with all applicable regulatory standards (PCER, HRSA, OSHA, ADA, etc.). Ensures that departmental policies are up-to-date and by State/Federal regulations. Recommends changes in administrative policies to carry out the center's objectives more effectively. Responsible for continuous updates of policies and procedures. Writes protocols as needed. Orientation for new management staff at all dental clinic sites and oversight for orientation of all non-clinical site staff assigned to the Dental Director. Responsible for daily onsite lab operations and CLIA certifications. Ensures that approved protocols including control testing are followed. In conjunction with the procurement specialist, maintains up-to-date information on inventory, equipment, equipment maintenance, service contacts, etc. Responsible for completing all assigned employee evaluations for 30/60/90-day, mid-year, and annual staff evaluations. Participates in the Quality Assurance Committee and completes monthly reports for the Committee as required. Plans and executes staff development and education - In services, and CEUs, including developing competency evaluations. Responsible for monthly staff and provider meetings. Serves on assigned committees as assigned. Other duties as assigned. COMPETENCIES: Collaborative Understands and assesses how the Family Health Center provides dental care and dental/health management for patients of all ages. Coordinates Dental Assistant and Clerical Staff functions to ensure smooth flow of operations. Provides an evaluation tool to assess the patient's oral health status, including a health history review, an oral examination, and radiographs. Working with the Chief Dental Officer, monitors treatment based on accepted dental standards and protocols, including chart audits. Implements Patient Satisfaction Program, which includes collection, analysis of data reporting, and CQI. Consult with dentists and request referrals when appropriate. Collaborates with physicians, nurses, dentists, or other staff for comprehensive interdisciplinary management of care or referral. Such collaboration includes initiating dental and healthcare team conferences. Assumes leadership and patient advocacy roles for coordinating and communicating patient problems and needs to appropriate oral health care team members. Offers training and educational materials to individuals, families, or groups on oral health preservation, promotion, and maintenance. Participates in the promotion in educational settings for establishing and maintaining good oral health. This includes community outreach with and without the mobile dental unit. Participates in quality improvement activities, including developing standards of care and protocols. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses Exhibits objectivity and openness to others' views Welcomes feedback, builds positive team spirit, supports all team members Develop alternative solutions, support, and share expertise with other team members while building positive morale Demonstrates competency in company policies and treats people with respect and dignity. Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Educates others on the value of diversity and promotes a positive work environment where all feel free to contribute Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values Supports affirmative action and respects diversity, understands the organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions Prioritizes and plans work activities while understanding the business implications of decisions Demonstrates accuracy and thoroughness within the approved budget and displays original thinking and creativity Displays knowledge of market and competition that aligns with strategic goals Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership Displays passion and optimism while exhibiting confidence in self and others Inspires respect and trust while motivating others to perform well and influencing the actions and opinions of others Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement Communicates and completes changes and progress of projects in coordination with the Chief Dental Officer and Chief Operations Officer on time and budget while managing project team activities to overcome resistance Makes self-available to staff and provides regular performance feedback Develops individual team member skills and encourages growth Regular and prompt attendance at work and leads by example. Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EDR/EMR systems and IT resources TYPICAL WORKING CONDITIONS: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Mental Fatigue: Work that produces levels of mental/visual fatigue, typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. The noise level in the work environment is usually quiet to moderate. An active dental clinic may produce noise from patients, motors, suction, forced air, etc. TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to walk the facility consistently and ensure they have the pulse of all issues that may occur and are prepared to resolve issues quickly. The position also requires the ability to talk and hear as required. The employee is frequently required to sit working at a desk on a PC. The employee must regularly stand, stoop, bend, sit, reach with hands and arms, or stoop. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations are considered to enable individuals with disabilities to perform the essential functions. Demonstrated ability to work with and lead a variety of people. Demonstrated independent decision-making ability and ability to work with customers from a diversity of backgrounds and in challenging situations. Required to have excellent personal computer skills Possess diplomatic skills EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Bachelor's degree required. Master's degree is strongly preferred. Five more years of education and dental experience with supervision in oral health care. Experienced dental office manager, dental assistant, or dental provider, with two to three years in operations. Ability to read, interpret, and analyze data from various computer systems Requires a skill level that encompasses all aspects of practice management. Knowledge of computerized systems, including word-processing, spreadsheets, and oral healthcare-based systems (i.e., Dentrix, Dexis, EagleSoft, practice management systems, etc.). Requires skill in root cause analysis, knowledge of credentialing, dental insurance, specifically experience in winning Medicaid coverage, and chairside experience. Family Health Center has the right to modify the duties and functions of the job description based on the organization's needs.

The Senior Vice President and General Manager at Gun Lake Casino Resort is responsible for overseeing and managing all aspects of the casino resort's operations. This includes developing and executing a strategic business plan focused on maximizing profitability, enhancing team member engagement, and ensuring exceptional guest satisfaction. The role involves leading and mentoring the executive team, driving operational efficiency, and fostering a culture that embraces the core values of the Gun Lake Casino Resort. The Senior Vice President and General Manager will also work closely with the Tribal Gaming Commission and the Authority Board, ensuring compliance with all regulatory requirements and promoting the development of Tribal Preference team members. This leadership role requires a seasoned professional with extensive experience in gaming and hospitality management, strong business acumen, and a commitment to upholding the highest standards of customer service and organizational integrity. About Us: At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love: Love your brothers and sisters and share with them. Truth: Be true in everything you do. Be true to yourself and to your fellow Humans. Respect: You must give respect if you expect respect. Respect everyone, all persons, and all the things created. Bravery: To do what is right, even in the most difficult of times. Honesty: Be honest in every action and provide good feelings in your heart. Wisdom: We cherish knowledge; wisdom is used for the good of the people. Humility: Know that you are equal to everyone else, no better, no less. In this Role: Responsible for day-to-day operations of the Gun Lake Casino. Develops an annual business plan focused on Profitability, Team Member Engagement, Guest Satisfaction and Tribal Development. Manage and evaluate the performance of casino executive team and staff. Provide leadership in the development and monitoring of fiscal budgets, division operations, and strategies to produce both short-term and long-term profitability. Work closely with departments to develop key performance indicators to ensure all areas for property staffed to provide exceptional guest service. Supports and cultivates new ideas and methods to deliver business solutions. Identifies ways to increase efficiencies or improve product or service. Ensure the level of cleanliness on the property is preserved and maintained. Develop and implement communication tools to ensure that consistent, accurate and timely information is provided throughout the property. Creates and maintains a work environment, which promotes teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction. Establish credibility throughout the organization to be an effective listener and problem solver of people issues. Develops programs to allow the organization to embrace applicants and team members of all backgrounds and to permit the full development and performance of all employees. Works closely with Gun Lake Casino's Human Resources department to create an environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction as well as hiring, and succession planning processes that encompass the Tribe's objectives. Develop and enhance mentoring and training opportunities for the development of management and leadership skills of the executive team and department managers. Promotes and demonstrates an impeccable level of customer service amongst internal and external customers and maintains high morale within the workplace. Ensures compliance with all regulatory bodies. Support and promote the hiring and development of Tribal Preference team members. Review and understand the Tribal Preference policy and further develop the skillset of the tribal preference group. Establish a work environment that respects and incorporates Tribal culture and values. Ensures regular communication with the Authority Board and the Tribal Gaming Commission keeping them apprised of appropriate information and endeavors. Leads by setting a positive example to all team members. Ensures that guest feedback is effectively communicated and responded to timely. Establishes and fosters positive relations with VIP customers. Upholds the highest level of confidentiality and integrity. Responsible for practicing, supporting, and always promoting Gun Lake Casino Resort's Four Diamond Standards. Other job-related duties as assigned. Essential Qualifications: Must have a Bachelor's degree, Master's degree strongly preferred, with a concentration in business, finance, or hospitality/casino management. Experience in lieu of a degree may be considered. Must have a minimum of fifteen (15) years of combined gaming/hotel/resort hospitality experience. Must have a minimum of five (5) years executive management level at a resort/gaming property as General Manager or Assistant General Manager of a property comprising of at least 1800 slots, 50 tables, 200 hotel rooms,1000 team members and multiple food, beverage and entertainment venues. Ability to respond effectively to sensitive inquiries and complaints. Superior business skills including the use of data to drive decisions. Advanced skills on handling increasingly complex matters. Demonstrated experience working with strategic planning. Excellent communication and organizational skills. Highly responsible with ability to meet deadlines with high sense of urgency. Strong background in public relations, interpersonal communications, and supervision. Must be dependable and flexible with work schedule. Ability to maintain records, type report and correspondence at a proficient and professional level. Must be at least 21 years of age. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form. Proficiency in Microsoft 365 (Office) and Adobe products. Must obtain a Gun Lake Tribal Gaming License. Gaming experience in both Class III gaming and in Indian Gaming preferred. Travel Requirements: The ability to travel is required. Local and out of town travel is periodically required to attend various meetings with local, state, federal, tribal governments and other gaming facilities as directed. Physical Requirements: Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers, and symbols. Ability to read, write and input data into the computer. Must have the manual dexterity to operate job-related equipment. Must have the ability to access all properties and areas. Ability to sit a computer for long period of time. Work Conditions: Work is typically in an office environment or out on the casino floor. Work areas may be warm, cold, or noisy. Tasks may be required to perform from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp. Disclaimer and Conditions of Employment: The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test. Indian Preference: The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies. Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.

Primary Function: The Director of Operations will oversee the day-to-day activities of the production/administration departments, ensuring that the organization is managed and performing efficiently and effectively. Reports To: President/CEO Responsibilities: Organization Support Member of Senior Management team Member of Quality Team Member of Safety Team Finance Administration Peer review and approve billings Review and vet weekly payroll Review and reconcile Accounts Receivable Human Resources Participates in the hiring and training of production manager and staff. Organizes and oversees the work and schedules of production staff. Conducts performance evaluations for production team that are timely and constructive, and recommends appropriate rewards (salary adjustment, bonus, promotion, layoffs, transfers, training, disciplinary actions, etc.) Handles discipline and termination of employees as needed and in accordance with company policy. Support creation of onboarding and core curriculum training programs for each production and administration role. Oversee training implementation, review progress, and assess additional training needs. Implement a mentorship program within areas of responsibility to insure personnel development and growth. Corporate and Regional Planning Support the firm's organizational chart. Ensures subordinate managers and employees understand the direction, goals, and control of the corporation and the regional office. Monitor owner and consultant decisions affecting department's work. Helps President and Department Heads establish a yearly budget for each department. Measures Verifiability of corporate and regional goals (quantity, quality, cost, time dimensions of goals are specified.) Comprehension and acceptance of goals by employees Production Coordination Support sales team in New Project Data Sheet (NPDS) Request process; manpower hour calculations Peer review of New Project Data Sheet (NPDS) before final entry and distribution Coordination of production team travel schedules for maximum impact. E-Builder oversight - compliance, deliverable entry, timeline updates, etc. Negotiations with contractors as need Close client interface and communication Problem resolution; support and guidance to PM team as well as direct communication with client, contractor, etc. as required to get the desired result. Supervision of Project Administration Reviews and approves plans, programs, and budgets prepared by the Project Managers. Schedules and sets priorities of projects within the departments Assures that the department has the appropriate staff and expertise to complete projects Agrees with work to be done; assures that staff members are assigned to each project and other personnel matters within the departments Supervises the project activities assigned to the departments to assure that they conform to the work plan and that the firm's standards are being met. Look for ways of meeting project needs more effectively. Recommends new or changed approaches for the Department Heads and Project Managers. Responds to needs of Department Heads and Project Managers; assigns priorities, expands total staff as needed to meet project demands, may recommend adjustment in project staffing to use the department's staff more efficiently. Attempts to maintain a continuing balance between department's needs and project requirements. Work with Department Heads and Project Managers to schedule individual staff so they are not overloaded or under loaded. Helps to make departmental decisions recognizing their impact on project requirements and priorities. Monitors the progress of all project tasks assigned to the departments Monitor the man-hours spent by the departments to ensure that a high percentage of hours are chargeable to projects. See that the needs of the clients are met by maintaining frequent contacts with clients; debriefs and critiques project performance. Helps maintain established schedules and budget margins Monitor performance of and assist Division Managers and Project Managers to ensure project results are consistent with the firm's policies, procedures, and standards Interface with the Division Managers to develop harmonious staff and design services Measures/Manages Number of new projects Total billing of new projects Actual expenses vs. budgeted Actual time spent vs. budgeted Time schedule (progress and completion) Client satisfaction (may be qualitative measures; occasional visits with clients by President) Company Operations & Processes (removed long listing of phases) Develops and demonstrates understanding of company operations and processes (administration & production) Special Projects and Assignments Assumes responsibility for special assignments delegated by the President/CEO. Qualifications: Degree in Architecture or Engineering and/or Business Administration AIA or PE Certification preferred 6 years prior Industry Project Management experience with a minimum of 3 years industry experience in supervising project managers. Preferred experience in Restoration, Roofing, Paving, and/or Non-Destructive Testing Good communication skills to effectively work with Clients from beginning design to post construction. Knowledgeable in construction, such as industry standards, materials, codes, contracts, bidding processes, etc. Knowledge of project management process as it relates to the business. Knowledge and experience in field inspection. Skills to write technical reports and letters. Desire to pursue continuing education and certification programs (CSI, RCI, RIEI, ACI, NSPE).

The Director of Dental Operations is responsible for the overall dental operations of Family Health Center locations, including supervision of all non-clinical dental staff and all departments, along with the daily administrative operations of the Dental Department. In addition, this role is responsible for supervising all dental and operations support staff assigned to all dental clinic locations. Clinical support and provider staff will have a matrix reporting responsibility to the Chief Operating Officer. The director of Dental Operations will serve as the primary communication link between on-site managers and other departments throughout the organization, along with maintaining responsibility for creating and achieving business practices and organizational goals. This includes but is not limited to, the short and long-term management of individuals and departments located within all dental clinic sites (e.g., Alcott/Burdick clinics (present clinic sites), Patient Registration, Mobile Dental Unit, Sterilization Technicians, Clinical Support, etc.). Assists the Chief Operating Officer, Chief Dental Officer, and Chief Medical Officer with planning for program needs, meeting grant requirements, development, and orientation to the clinical setting. The Director of Dental Operations plays a pivotal role in overseeing the dental operations at Family Health Center locations. This position entails guiding all non-clinical dental staff and departments while also managing the daily administrative tasks of the Dental Department. The Director is tasked with supervising dental and operational support staff across all clinic locations, fostering a collaborative environment. Although clinical support and provider staff will have primary reporting lines to the Director of Operations, Chief Dental Officer, or Chief Medical Officer based on their respective duties, the Director of Dental Operations will serve as a key communication conduit between on-site managers and various departments throughout the organization. Furthermore, the Director is committed to establishing and achieving effective business practices and organizational objectives. This includes both the short-term and long-term management of personnel and departments within all dental clinic sites, such as the Alcott and Burdick clinics, Patient Registration, Mobile Dental Unit, Sterilization Technicians, and Clinical Support. DUTIES AND RESPONSIBILITIES: Has primary oversight of all dental staff who are not providing direct clinical care to the patient, including the Dental Manager, Clinical Patient Care Coordinator, and all staff with non-clinical duties. Responsible for overseeing the scheduling of all dental providers, including building and maintaining individual schedules according to the clinic's needs. Oversees patient issues, including patient discharge, future scheduling, and provider schedule changes. Develops and submits budget estimates for the Dental Department. Develops, interprets, and implements cost-effective policies, objectives, and operational procedures for business and dental staff. Assists with the development of strategic plans and operations/business plans, including marketing strategies, to increase clinic utilization. Responsible for OSHA training for the entire staff. OSHA standards for the Dental Department to be updated and maintained. Responsible for daily, and weekly staffing for dental & dental support teams. Responsible for payroll approval and performance evaluations for staff. Serves as an integral member of the team responsible for audits/reviews. Responsible for ensuring compliance with all applicable regulatory standards (PCER, HRSA, OSHA, ADA, etc.). Ensures that departmental policies are up-to-date and by State/Federal regulations. Recommends changes in administrative policies to carry out the center's objectives more effectively. Responsible for continuous updates of policies and procedures. Writes protocols as needed. Orientation for new management staff at all dental clinic sites and oversight for orientation of all non-clinical site staff assigned to the Dental Director. Responsible for daily onsite lab operations and CLIA certifications. Ensures that approved protocols including control testing are followed. In conjunction with the procurement specialist, maintains up-to-date information on inventory, equipment, equipment maintenance, service contacts, etc. Responsible for completing all assigned employee evaluations for 30/60/90-day, mid-year, and annual staff evaluations. Participates in the Quality Assurance Committee and completes monthly reports for the Committee as required. Plans and executes staff development and education - In services, and CEUs, including developing competency evaluations. Responsible for monthly staff and provider meetings. Serves on assigned committees as assigned. Other duties as assigned. COMPETENCIES: Collaborative Understands and assesses how the Family Health Center provides dental care and dental/health management for patients of all ages. Coordinates Dental Assistant and Clerical Staff functions to ensure smooth flow of operations. Provides an evaluation tool to assess the patient's oral health status, including a health history review, an oral examination, and radiographs. Working with the Chief Dental Officer, monitors treatment based on accepted dental standards and protocols, including chart audits. Implements Patient Satisfaction Program, which includes collection, analysis of data reporting, and CQI. Consult with dentists and request referrals when appropriate. Collaborates with physicians, nurses, dentists, or other staff for comprehensive interdisciplinary management of care or referral. Such collaboration includes initiating dental and healthcare team conferences. Assumes leadership and patient advocacy roles for coordinating and communicating patient problems and needs to appropriate oral health care team members. Offers training and educational materials to individuals, families, or groups on oral health preservation, promotion, and maintenance. Participates in the promotion in educational settings for establishing and maintaining good oral health. This includes community outreach with and without the mobile dental unit. Participates in quality improvement activities, including developing standards of care and protocols. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses Exhibits objectivity and openness to others' views Welcomes feedback, builds positive team spirit, supports all team members Develop alternative solutions, support, and share expertise with other team members while building positive morale Demonstrates competency in company policies and treats people with respect and dignity. Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Educates others on the value of diversity and promotes a positive work environment where all feel free to contribute Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values Supports affirmative action and respects diversity, understands the organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions Prioritizes and plans work activities while understanding the business implications of decisions Demonstrates accuracy and thoroughness within the approved budget and displays original thinking and creativity Displays knowledge of market and competition that aligns with strategic goals Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership Displays passion and optimism while exhibiting confidence in self and others Inspires respect and trust while motivating others to perform well and influencing the actions and opinions of others Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement Communicates and completes changes and progress of projects in coordination with the Chief Dental Officer and Chief Operations Officer on time and budget while managing project team activities to overcome resistance Makes self-available to staff and provides regular performance feedback Develops individual team member skills and encourages growth Regular and prompt attendance at work and leads by example. Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EDR/EMR systems and IT resources TYPICAL WORKING CONDITIONS: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Mental Fatigue: Work that produces levels of mental/visual fatigue, typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. The noise level in the work environment is usually quiet to moderate. An active dental clinic may produce noise from patients, motors, suction, forced air, etc. TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to walk the facility consistently and ensure they have the pulse of all issues that may occur and are prepared to resolve issues quickly. The position also requires the ability to talk and hear as required. The employee is frequently required to sit working at a desk on a PC. The employee must regularly stand, stoop, bend, sit, reach with hands and arms, or stoop. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations are considered to enable individuals with disabilities to perform the essential functions. Demonstrated ability to work with and lead a variety of people. Demonstrated independent decision-making ability and ability to work with customers from a diversity of backgrounds and in challenging situations. Required to have excellent personal computer skills Possess diplomatic skills EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES: Bachelor's degree required. Master's degree is strongly preferred. Five more years of education and dental experience with supervision in oral health care. Experienced dental office manager, dental assistant, or dental provider, with two to three years in operations. Ability to read, interpret, and analyze data from various computer systems Requires a skill level that encompasses all aspects of practice management. Knowledge of computerized systems, including word-processing, spreadsheets, and oral healthcare-based systems (i.e., Dentrix, Dexis, EagleSoft, practice management systems, etc.). Requires skill in root cause analysis, knowledge of credentialing, dental insurance, specifically experience in winning Medicaid coverage, and chairside experience. Family Health Center has the right to modify the duties and functions of the job description based on the organization's needs.

The Director of Value Stream Operations is a key contributor on the Site Leadership Team (SLT), developing and executing the site strategy to support Zoetis business objectives. This role is responsible for providing direct oversight to all site Value Stream Operations, delivering $3 billion in revenue of high-quality products to our customers on time, in full. This role is directly responsible for Value Stream performance and challenged to continuously improve in the areas of colleague engagement, EHS, quality, supply and cost. PRINCIPLE DUTIES: General Responsibilities Provide oversight for end-to-end enabling functions of the Value Stream to focus on optimization and lead time reduction. Mentor, develop and coach team members and build a high performing culture to deliver all business objectives. Build strong partnerships with enabling functions including supply chain, maintenance, quality, technical services, procurement and logistics to ensure the end-to-end success of all value streams. Role-model Lean leader behaviors and vigorously support implementation of tactical Lean improvements, with the ultimate goal of allowing a Lean culture to flourish. Accountable to develop and achieve budget and operational standards for all operational aspects of value stream. Annual goal for cost improvements Metrics to ensure process is delivering budgeted results Create strategic plans to: Achieve colleague engagement, EHS, quality, supply, and cost goals. Analyze short and long-term supply challenges coupled with capacity analysis and develop and implement strategic plans to meet changing supply needs. Support full value stream lead time reduction. Manage inventories to targeted level. Prioritize projects to support improvements. Drive Lean Culture Sponsor cross functional teams to execute and achieve site strategies. Influence high level, end-to-end focus for optimum value delivery. Sponsor and coach Daily Direction Setting and tiered communication/escalation. Develop Lean Champions. Other duties as assigned. TECHNICAL SKILLS REQUIRED Demonstrated strengths in the following capabilities: leadership, operational management, data and financial analysis, supply chain, decision-making, critical-thinking and technical skills pertaining to pharmaceutical operations, negotiating, and conflict resolution. Strong verbal, written and interpersonal communication and presentation skills coupled with the ability to educate and influence key stakeholders. Strong background in Lean and Six Sigma principles with a passion to drive efficiency. Excellent leadership, analytical, and problem-solving skills. Demonstrated ability to interact with all levels of the Zoetis organization. Demonstrated risk-based decision-making experience. Must be a team player prepared to lead, work in, and embrace a team-based culture. Demonstrated record of leading complex projects, teams and initiatives with full achievement of business results. Demonstrated commitment to achieving business results in a manner consistent with Zoetis Core Beliefs and Mission Elements. Demonstrated record of innovation, focus on performance, change management, leader development with continuous improvement and development/implementation of best practices. Proven history of effective performance management, coaching, mentoring and a commitment to mutual accountability, with track record of talent development and succession planning. Excellent computer skills including Microsoft Office, Outlook, and ability to learn Zoetis systems. EDUCATION AND EXPERIENCE Bachelor's Degree in a relevant engineering or science field with a minimum of 15 years of experience with a Master of Business Administration (MBA) or Master of Science (MS) degree preferred. Minimum of 10 years of experience in management of complex manufacturing organizations with proven skills for the management of managers is preferred. Experience in pharmaceutical manufacturing in the areas of blister packaging; oral solid dosages; and/or aseptic/sterile/lyophilized products, preferred. PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly exposed to both office settings and a manufacturing environment, including moving mechanical parts. The work conditions for this position are 50% stationary and 50% standing and walking throughout the workday. The colleague may be required to travel. The colleague will be required to utilize certain Personal Protective Equipment, including but not limited to, hard hats, safety (“steel-toed”) shoes, eye protection, gloves, and protective clothing. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at ********************************** to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

49321-8351 Job Family: Exempt Jobs, Field Management, Operations We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Regional Operations Manager position located in the Great Lakes region (Chicago, Detroit, Grand Rapid, Minneapolis, Milwaukee). The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. What we offer: * Annual salary plus performance bonus * Group Health, Dental, and Vision plans * Pet insurance, Life insurance, and EAP benefits * 401K with employer match up to 4% * Paid holidays and paid time off * Upbeat and exciting company culture and much more! Responsibilities include: * Lead operational practices making sure that each location runs smoothly and meets projected revenues and profit estimates * Coordinate with, report, and make recommendations to senior management in order to grow market share, improve customer experience and drive growth * Ensure that each location delivers value and excellence to the clients * Cultivate and grow a strong team of committed area managers that will maintain profit margins and implement a business plan * Participate in defining and implementing best practices to improve system-wide consistency and synergy throughout our locations * Build relationships to positively impact effective field initiatives and collaboratively with corporate functional leaders on all programs being introduced to the field * Identify and develop future leadership within the region. * Schedule expenditures; analyze variances in the budget; initiate corrective actions * Assist in the recruitment, training, and evaluation of staff performance * Work with the sales department to ensure the necessary workforce is trained and ready to meet the seasonal sales demand * Meet regularly with Area Managers to provide critical feedback and encouragement using dashboards and other tools. * Conduct compliance and safety audits * Attends staff meetings, department meetings, educational workshops, industry and trade meetings, and social functions * Must live within Great Lakes region (Chicago, Detroit, Grand Rapid, Minneapolis, Milwaukee) in a metro that is both financially impactful and central to the offices of the region. Metro to be approved by COO and VP of Operations. * Travel as needed throughout the region, spending dedicated time with their Area Managers, Ops Trainers, and their teams within the learning centers. Must spend at least 1 full day at each office at least every 6 weeks (physically present for a morning SP training meeting and in the field with Service Pros and/or Area Managers). * Work from the local office when not traveling. Minimum of 1 day per week is to be spent by the Regional Manager in the field with Service Pros and/or Area Managers. * Conduct weekly meetings with all Operations Managers of the region. * Keep an online calendar accurate and up to date including location and availability. * Project a positive image of the organization to the employees, customers, industry, and community. * Performs other related duties, as necessary Qualifications: * At least 5+ years' experience in management and/or a bachelor's degree in business, marketing, finance, or related field. * Experience managing a budget of $40-$50 million * Experience managing a minimum headcount of 200 * Experience managing multi-units Requirements: * Strong budget development and oversight skills * Exceptional ability to make oral presentations and provide instruction to large groups of individuals, alone and as a team member. * Must be dynamic in presentation style for a wide variety of audiences, including executive-level decision-makers. Is highly task-oriented and effectively manage their time in a fast-paced environment * Demonstrated ability to gain comfort and confidence in a business relationship, and to further develop relationships beyond the realm of business * Strong analytical skills, troubleshooting ability, Root Cause Analysis training is a plus * Excellent decision-making skills * Has successfully led a team in achieving company objectives * Willingness to expand knowledge and effectiveness in the industry by successful completion of extended education beyond continuing education requirements * Ability to work with computer technology with little instruction; proficiency in using spreadsheets, word processing, graphics, and other data-intensive software * Ability to lead, coach, develop, performance manage, and train employees in a positive and constructive manner. Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine's "Best in Business" list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

49321-8351 Job Family: Exempt Jobs, Field Management, Operations We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Regional Operations Manager position located in the Great Lakes region (Chicago, Detroit, Grand Rapid, Minneapolis, Milwaukee). The individual we are looking for is also someone that enjoys working in a team environment, and excels working at an individual level. What we offer: Annual salary plus performance bonus Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401K with employer match up to 4% Paid holidays and paid time off Upbeat and exciting company culture and much more! Responsibilities include: Lead operational practices making sure that each location runs smoothly and meets projected revenues and profit estimates Coordinate with, report, and make recommendations to senior management in order to grow market share, improve customer experience and drive growth Ensure that each location delivers value and excellence to the clients Cultivate and grow a strong team of committed area managers that will maintain profit margins and implement a business plan Participate in defining and implementing best practices to improve system-wide consistency and synergy throughout our locations Build relationships to positively impact effective field initiatives and collaboratively with corporate functional leaders on all programs being introduced to the field Identify and develop future leadership within the region. Schedule expenditures; analyze variances in the budget; initiate corrective actions Assist in the recruitment, training, and evaluation of staff performance Work with the sales department to ensure the necessary workforce is trained and ready to meet the seasonal sales demand Meet regularly with Area Managers to provide critical feedback and encouragement using dashboards and other tools. Conduct compliance and safety audits Attends staff meetings, department meetings, educational workshops, industry and trade meetings, and social functions Must live within Great Lakes region (Chicago, Detroit, Grand Rapid, Minneapolis, Milwaukee) in a metro that is both financially impactful and central to the offices of the region. Metro to be approved by COO and VP of Operations. Travel as needed throughout the region, spending dedicated time with their Area Managers, Ops Trainers, and their teams within the learning centers. Must spend at least 1 full day at each office at least every 6 weeks (physically present for a morning SP training meeting and in the field with Service Pros and/or Area Managers). Work from the local office when not traveling. Minimum of 1 day per week is to be spent by the Regional Manager in the field with Service Pros and/or Area Managers. Conduct weekly meetings with all Operations Managers of the region. Keep an online calendar accurate and up to date including location and availability. Project a positive image of the organization to the employees, customers, industry, and community. Performs other related duties, as necessary Qualifications: At least 5+ years' experience in management and/or a bachelor's degree in business, marketing, finance, or related field. Experience managing a budget of $40-$50 million Experience managing a minimum headcount of 200 Experience managing multi-units Requirements: Strong budget development and oversight skills Exceptional ability to make oral presentations and provide instruction to large groups of individuals, alone and as a team member. Must be dynamic in presentation style for a wide variety of audiences, including executive-level decision-makers. Is highly task-oriented and effectively manage their time in a fast-paced environment Demonstrated ability to gain comfort and confidence in a business relationship, and to further develop relationships beyond the realm of business Strong analytical skills, troubleshooting ability, Root Cause Analysis training is a plus Excellent decision-making skills Has successfully led a team in achieving company objectives Willingness to expand knowledge and effectiveness in the industry by successful completion of extended education beyond continuing education requirements Ability to work with computer technology with little instruction; proficiency in using spreadsheets, word processing, graphics, and other data-intensive software Ability to lead, coach, develop, performance manage, and train employees in a positive and constructive manner. Aptive Environmental: Aptive Environmental provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine's “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.

Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees. Tasks & Responsibilities: Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors Assisting the Store Manager in implementing strategies to help meet store goals and objectives Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations Ensuring compliance with federal, state, and local regulations Establishing a strong customer service/selling culture to maximize sales Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager. Assisting the Store Manager in ordering, bank deposits, and daily paperwork Must complete store paperwork at least once per week Must complete all store orders at least once per month Marketing within your community to increase market share and store revenues Resolving customer complaints for increased customer satisfaction Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage Help maintain a neat and clean store environment for our customers and employees Other duties as assigned Attend monthly financial meeting with manager and district manager In the absence of a store manager, Assistant Manager will perform all store duties Requirements Pre-requisites: A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant High School graduate or equivalent Ability, willingness, and comfort to engage with customers Ability to develop positive relationships with internal and external customers Strong desire to exceed corporate initiatives and inspire excellence in a team Excellent verbal and written communication, and presentation skills High-energy, collaborative management experience Professional appearance and demeanor Attend the Modern Management course CPR certified Working Conditions and Physical Requirements: Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, standing, walking and repetitive use of hands and arms the entire workday. Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally. Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis. Must have the ability to work a minimum of 40 to 50 hours a week. Must have reliable transportation and the ability to be on call 24 hours a day. Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers Benefits: Eligible 1st of the month, following 60 days from the date of promotion Insurance with FSA Short Term Disability Paid Life Insurance (Can buy extra coverage for self, spouse and children) Dental Vision

The Management Consulting (MC) Director is responsible for planning, managing, executing and leading a team of Staff in technology consulting related engagements, including ERP Integration; Software Selection/Implementation; Business Process Improvement; Technology Operations; IT Strategy; IT Infrastructure assessment, selection, design and implementation; Technology Compliance (e.g., HITRUST, NIST, ISO) assessment, remediation and certification; in addition to Business Transformation and Operational Excellence efforts. In this role, the MC Director is charged with managing teams of professionals through all potential project stages of diagnostic, planning, solution design and solution delivery to include managing engagement economics, accurate status reporting, quality control and legal risks to the Firm. The MC Director is responsible for ensuring exceptional client service and high quality engagement deliverables. The MC Director is also responsible for developing new business with existing clients and prospects of the Firm, including the identification of target companies. The MC Director is responsible for managing all aspects of client pursuits and advice to the practice leadership, professional development, thought leadership and business development including all phases of the client proposal process. The MC Director is responsible for all aspects of practice administration including time entry, client contract administration, billings, collections and adjustments to engagement realization when needed. The MC Director is also expected to spend a significant amount of time marketing and networking for new business, including identifying, pursuing and leading new business proposals. In addition, the MC Director will work with Practice Leaders to help build and expand services related to core market offerings of the practice. Job Duties: Business Development: Collaborates with Partners and Managing Directors in identifying, pursuing and winning new business opportunities Leads BDO pitch team for middle market and selective large and global company opportunities Collaborates with pitch team in responding to new business inquiries Cross-sells other BDO services (forensics, corporate finance, valuation, tax, due diligence, litigation, assurance, etc.) Assists with the expansion of Management Consulting offerings Identifies new business opportunities to expand the Management Consulting practice and communicates such opportunities to his/her peers and practice leadership Works closely with the practice leadership to manage marketing and business development activities within practice Oversees the development of draft proposals and reports, and completes research, when needed Develops thought leadership for the MC practice by developing whitepapers and presentations on topics relevant to clients and the profession Works closely with MC leadership to refresh marketing materials and website content, when needed Collaborates with not only MC leaders to service clients and expand our presence in the marketplace, but also other practice leaders to bring the best solutions to our clients and prospects Engagement Project Leadership: Drives professional, exceptional, high quality client service Oversees, guides and mentors managers and staff on professional client service delivery excellence Takes lead role in preparing and executing BDO engagement strategy as project leader in consultation with engagement partner Serves as a high level contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified Ensures the development of efficient and effective project plans and project controls Evaluates and recommends alternative courses of action and potential solutions to achieve best result for client Ensures client service team appropriately analyzes client's performance through financial results, KPIs and market growth Ensures the client service team provides exceptional client service and develops advanced level deliverables and/or solutions to client issues and opportunities Oversee and drive value-based diagnostic and analysis of performance improvement opportunities Reviews and approves engagement budgets and identifies opportunities to improve engagement efficiencies, where possible Ensures the preparation of periodic and timely billings, and ensures timely adjustments to engagement realization, as needed Directs multiple client engagements and underlying economics to ensure engagement metrics are achieved Identifies and informs managers and staff to utilize all available research aids (as practical), including databases and trade publications, to develop understanding of client's industry Identifies, grows and maintains strategic relationships with client personnel, including members of client management Responsible for the preparation of formal and informal presentations for client meetings for status and reporting purposes Fosters a positive demeanor, learning attitude and client service mentality with managers, seniors and staff Supervisory Responsibilities: Supervises the workload of MC Managers as well as Senior Associates and Associates (when necessary) on assigned engagements and reviews work product Ensures MC Managers, Senior Associates and Associates are trained on all relevant software, practice tools and processes Evaluates the performance of MC Managers, Senior Associates and Associates and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for MC Senior Associates and Associates in accordance with Firm guidance Acts as mentor to MC Managers, Senior Associates and Associates, as appropriate Acts as a leader and projects a professional, positive attitude toward client and firm personnel Qualifications, Knowledge, Skills and Abilities: Education: Bachelor's degree, required; degree with a focus in Computer Science, Business, Accounting or Finance, preferred or at least 7-10 years of Management Technology Advisory Services experience, required MBA, preferred Experience: A minimum of ten (10) years of experience within an internal or external consulting capacity, with a consulting firm, public accounting firm or Fortune 1000 company performing Management Consulting and Change Management as a Finance Operations, Merger and Acquisitions, Operations or Information Technology Subject Matter Expert required Prior experience working within a national consulting organization preferred Prior significant supervisory experience required Prior experience performing process reviews, systems reviews and reviews of application effectiveness preferred Prior experience assessing, selecting, designing and implementing technical solutions preferred Prior experience with project management, change management, stakeholder management, gap analysis, process design, workflow analysis, organization design and development, lean concepts, documentation and testing of new business capabilities and tools, business cases and identification and reporting of opportunities required Prior experience in client marketing and successfully managing multiple client pursuits and proposal efforts preferred License/Certifications: PMP, CPA, ITIL, ISO 27001, HITRUST CCSF or TOGAF certification, preferred Software: Proficient in the use of Microsoft Office Suite, including Excel, Word, and PowerPoint, preferred Proficiency MS Visio for Process Analysis, preferred Familiarity with various common middle market ERP solutions and/or familiarity of software development methodologies and/or experience working with architecture frameworks, preferred Other Knowledge, Skills & Abilities: Excellent verbal and written communication skills, including the ability to review work product developed by others Willingness to go above and beyond to provide superior work product while meeting engagement deadlines -- Superior analytical skills, including ability to identify issues and anomalies Solid organizational skills, especially ability to meet project deadlines with a focus on details Ability to successfully multi-task while working independently or within a group environment Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously Ability to effectively manage a team of professionals and delegate work assignments as needed Ability to build and maintain strong relationships with internal and client personnel Ability to encourage team environment on engagements and contribute to the professional development of assigned personnel Executive presence and ability to act as primary contact on assigned engagements Ability to adapt style and messaging to effectively communicate with professionals at all levels both within the client organization and the firm Ability to collaborate with partners and managers within other service lines and industries, as well as Advisory leaders Superior analytical and diagnostic skills and ability to break down complex issues and implementing appropriate resolutions Capable of working in a demanding, deadline driven environment with a focus on details and accuracy Solid project management skills Solid grasp of general IT solution development and control concepts (leading practices) Excellent people development and delegation skills, including training/instruction and engagement scheduling and budgeting Executive presence to act as primary contact for clients while preparing and presenting to clients and potential clients Capable of resolving complex business issues and proactive problem solving Capacity to build and maintain strong relationships with internal and client personnel Ability to travel 25-50% on average to perhaps as much as 75% of the time for a specific project, as needed Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography. National Range: $160,000 - $230,000 Maryland Range: $160,000 - $230,000 NYC/Long Island/Westchester Range: $160,000 - $230,000

Grand Rapids, MI Industry: Healthcare / Health Services - Other Exp 5-7 yrs Deg Bachelors Relo Bonus Job Description We are recruiting for a Regional Director of Operations to cover 5-7 locations in western Michigan. Must have previous RDO experience Additional Information All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc

The Director of Dental Operations is responsible for the overall dental operations of Family Health Center locations, including supervision of all non-clinical dental staff and all departments, along with the daily administrative operations of the Dental Department. In addition, this role is responsible for supervising all dental and operations support staff assigned to all dental clinic locations. Clinical support and provider staff will have a matrix reporting responsibility to the Chief Operating Officer. The director of Dental Operations will serve as the primary communication link between on-site managers and other departments throughout the organization, along with maintaining responsibility for creating and achieving business practices and organizational goals. This includes but is not limited to, the short and long-term management of individuals and departments located within all dental clinic sites (e.g., Alcott/Burdick clinics (present clinic sites), Patient Registration, Mobile Dental Unit, Sterilization Technicians, Clinical Support, etc.). Assists the Chief Operating Officer, Chief Dental Officer, and Chief Medical Officer with planning for program needs, meeting grant requirements, development, and orientation to the clinical setting. The Director of Dental Operations plays a pivotal role in overseeing the dental operations at Family Health Center locations. This position entails guiding all non-clinical dental staff and departments while also managing the daily administrative tasks of the Dental Department. The Director is tasked with supervising dental and operational support staff across all clinic locations, fostering a collaborative environment. Although clinical support and provider staff will have primary reporting lines to the Director of Operations, Chief Dental Officer, or Chief Medical Officer based on their respective duties, the Director of Dental Operations will serve as a key communication conduit between on-site managers and various departments throughout the organization. Furthermore, the Director is committed to establishing and achieving effective business practices and organizational objectives. This includes both the short-term and long-term management of personnel and departments within all dental clinic sites, such as the Alcott and Burdick clinics, Patient Registration, Mobile Dental Unit, Sterilization Technicians, and Clinical Support. DUTIES AND RESPONSIBILITIES: Has primary oversight of all dental staff who are not providing direct clinical care to the patient, including the Dental Manager, Clinical Patient Care Coordinator, and all staff with non-clinical duties. Responsible for overseeing the scheduling of all dental providers, including building and maintaining individual schedules according to the clinic's needs. Oversees patient issues, including patient discharge, future scheduling, and provider schedule changes. Develops and submits budget estimates for the Dental Department. Develops, interprets, and implements cost-effective policies, objectives, and operational procedures for business and dental staff. Assists with the development of strategic plans and operations/business plans, including marketing strategies, to increase clinic utilization. Responsible for OSHA training for the entire staff. OSHA standards for the Dental Department to be updated and maintained. Responsible for daily, and weekly staffing for dental & dental support teams. Responsible for payroll approval and performance evaluations for staff. Serves as an integral member of the team responsible for audits/reviews. Responsible for ensuring compliance with all applicable regulatory standards (PCER, HRSA, OSHA, ADA, etc.). Ensures that departmental policies are up-to-date and by State/Federal regulations. Recommends changes in administrative policies to carry out the center's objectives more effectively. Responsible for continuous updates of policies and procedures. Writes protocols as needed. Orientation for new management staff at all dental clinic sites and oversight for orientation of all non-clinical site staff assigned to the Dental Director. Responsible for daily onsite lab operations and CLIA certifications. Ensures that approved protocols including control testing are followed. In conjunction with the procurement specialist, maintains up-to-date information on inventory, equipment, equipment maintenance, service contacts, etc. Responsible for completing all assigned employee evaluations for 30/60/90-day, mid-year, and annual staff evaluations. Participates in the Quality Assurance Committee and completes monthly reports for the Committee as required. Plans and executes staff development and education - In services, and CEUs, including developing competency evaluations. Responsible for monthly staff and provider meetings. Serves on assigned committees as assigned. Other duties as assigned. COMPETENCIES: Collaborative Understands and assesses how the Family Health Center provides dental care and dental/health management for patients of all ages. Coordinates Dental Assistant and Clerical Staff functions to ensure smooth flow of operations. Provides an evaluation tool to assess the patient's oral health status, including a health history review, an oral examination, and radiographs. Working with the Chief Dental Officer, monitors treatment based on accepted dental standards and protocols, including chart audits. Implements Patient Satisfaction Program, which includes collection, analysis of data reporting, and CQI. Consult with dentists and request referrals when appropriate. Collaborates with physicians, nurses, dentists, or other staff for comprehensive interdisciplinary management of care or referral. Such collaboration includes initiating dental and healthcare team conferences. Assumes leadership and patient advocacy roles for coordinating and communicating patient problems and needs to appropriate oral health care team members. Offers training and educational materials to individuals, families, or groups on oral health preservation, promotion, and maintenance. Participates in the promotion in educational settings for establishing and maintaining good oral health. This includes community outreach with and without the mobile dental unit. Participates in quality improvement activities, including developing standards of care and protocols. Solid Character Balances team and individual responsibilities while assessing own strengths and weaknesses Exhibits objectivity and openness to others' views Welcomes feedback, builds positive team spirit, supports all team members Develop alternative solutions, support, and share expertise with other team members while building positive morale Demonstrates competency in company policies and treats people with respect and dignity. Works ethically and with integrity, upholds organizational values Keeps commitments, shows respect and sensitivity for cultural differences Educates others on the value of diversity and promotes a positive work environment where all feel free to contribute Organizational Support Completes administrative tasks correctly and on time and develops strategies to achieve organizational goals and values Supports affirmative action and respects diversity, understands the organization's strengths and weaknesses, analyzes market and competition, and identifies external threats and opportunities while adapting strategy to changing conditions Prioritizes and plans work activities while understanding the business implications of decisions Demonstrates accuracy and thoroughness within the approved budget and displays original thinking and creativity Displays knowledge of market and competition that aligns with strategic goals Meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas Leadership Displays passion and optimism while exhibiting confidence in self and others Inspires respect and trust while motivating others to perform well and influencing the actions and opinions of others Coordinates projects, develops workable implementation plans, includes staff in planning, decision-making, and process improvement Communicates and completes changes and progress of projects in coordination with the Chief Dental Officer and Chief Operations Officer on time and budget while managing project team activities to overcome resistance Makes self-available to staff and provides regular performance feedback Develops individual team member skills and encourages growth Regular and prompt attendance at work and leads by example. Safety and Security Promotes safety precautions and security measures to ensure the safety of both staff and patients Adheres to data security guidelines, including appropriate use of EDR/EMR systems and IT resources TYPICAL WORKING CONDITIONS: The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Mental Fatigue: Work that produces levels of mental/visual fatigue, typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. The noise level in the work environment is usually quiet to moderate. An active dental clinic may produce noise from patients, motors, suction, forced air, etc. TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to walk the facility consistently and ensure they have the pulse of all issues that may occur and are prepared to resolve issues quickly. The position also requires the ability to talk and hear as required. The employee is frequently required to sit working at a desk on a PC. The employee must regularly stand, stoop, bend, sit, reach with hands and arms, or stoop. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and