What does an Office Support Clerk do?
Office support clerks are professionals who provide clerical and administrative duties that support the daily activities of an organization's office setting. These clerks are required to answer incoming calls from clients while maintaining all office and cleaning supplies for the organization. They must communicate with clients and direct them to the appropriate department to ensure quality customer service. Office support clerks must also utilize the automated word processing equipment so that they can produce reports, statistical information, and other departmental information.
Office support clerk responsibilities
Here are examples of responsibilities from real office support clerk resumes:
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Audit all deductions for each employee on payroll for various deductions such as; health care, dental and uniforms.
- Initiate contact among current and potential clients by assisting in application process, new hire paperwork, and client payroll.
- Compile PowerPoint presentations for various department heads.
- Assist in creating Microsoft PowerPoint presentations and other documents for staff development and productivity.
- Handle administrative work relate to operational process of the office and patients clinical information.
- Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while following HIPAA guidelines.
Office support clerk skills and personality traits
We calculated that 19% of Office Support Clerks are proficient in Customer Service, Data Entry, and Word Processing. They’re also known for soft skills such as Customer-service skills, Detail oriented, and Organizational skills.
We break down the percentage of Office Support Clerks that have these skills listed on their resume here:
- Customer Service, 19%
General office duties***Answering phones***Preparing documents***Customer service.
- Data Entry, 17%
Executed quality control actions on the automated scanning process; performed data entry/correction on errors or omission in automated process.
- Word Processing, 7%
Provided a broad range of administrative support duties including reception, word processing, data-entry and file management.
- Office Equipment, 6%
Performed regular maintenance to computers and other office equipment.
- Front Desk, 5%
Provided daily alternate-coverage for Front Desk reception administration.
- Database Systems, 5%
Input customer data into computer database system.
"customer service," "data entry," and "word processing" are among the most common skills that office support clerks use at work. You can find even more office support clerk responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for an office support clerk to have is customer-service skills. Their role and responsibilities require that "general office clerks often provide general information to company staff, customers, or the public." Office support clerks often use customer-service skills in their day-to-day job, as shown by this real resume: "general business support including data entry, customer communication, and record management"
Detail oriented. Many office support clerk duties rely on detail oriented. "general office clerks perform many clerical tasks that require attention to detail, such as preparing bills.," so an office support clerk will need this skill often in their role. This resume example is just one of many ways office support clerk responsibilities rely on detail oriented: "worked in a team oriented setting to develop efficient ways in providing customer service for patients and insurance companies. "
Organizational skills. This is an important skill for office support clerks to perform their duties. For an example of how office support clerk responsibilities depend on this skill, consider that "general office clerks file and retrieve records." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an office support clerk: "recognized for high-quality work, organizational strengths and exceptional internal customer service delivery. ".
The three companies that hire the most office support clerks are:
- Denver Public Schools8 office support clerks jobs
- Ricoh7 office support clerks jobs
- HHanger7 office support clerks jobs
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Office support clerk vs. Clerk
Clerks are responsible for many of the general administrative tasks in the office. They are in charge of manning office telephone lines, managing incoming and outgoing mails, filing paperwork and other needed records, scheduling and documenting meetings, typing out documents when needed, disseminating memos and other official announcements, and keeping an inventory of office equipment and supplies. Clerks should have good office skills, communication skills, business writing skills, and time management skills. They should also be able to treat any document or paperwork they handle with confidentiality.
While similarities exist, there are also some differences between office support clerks and clerk. For instance, office support clerk responsibilities require skills such as "scheduling appointments," "hr," "greeting visitors," and "office support." Whereas a clerk is skilled in "basic math," "math," "cleanliness," and "pos." This is part of what separates the two careers.
Clerks earn the highest salaries when working in the health care industry, with an average yearly salary of $31,380. On the other hand, office support clerks are paid more in the finance industry with an average salary of $34,227.On average, clerks reach similar levels of education than office support clerks. Clerks are 0.6% less likely to earn a Master's Degree and 0.7% more likely to graduate with a Doctoral Degree.Office support clerk vs. Office technician
An Office Technician handles installation and repair tasks by using power tools and manual equipment safely and effectively. Besides installing, maintaining, and repairing central office equipment, an office technician also installs, tests, and labels cable lines. They deactivate, activate, and maintain office equipment. Other duties performed by office technicians include removing non-functional and unused office equipment, managing equipment stations and telecommunication rooms cabling, and maintaining inspection, repair, maintenance, and installation documents. Also, these professionals work as per environmental, safety, and health policies.
In addition to the difference in salary, there are some other key differences worth noting. For example, office support clerk responsibilities are more likely to require skills like "customer service," "database systems," "scheduling appointments," and "greeting visitors." Meanwhile, an office technician has duties that require skills in areas such as "patients," "office procedures," "schedule appointments," and "vital signs." These differences highlight just how different the day-to-day in each role looks.
Office technicians earn a higher average salary than office support clerks. But office technicians earn the highest pay in the construction industry, with an average salary of $38,498. Additionally, office support clerks earn the highest salaries in the finance with average pay of $34,227 annually.In general, office technicians achieve similar levels of education than office support clerks. They're 0.9% more likely to obtain a Master's Degree while being 0.7% more likely to earn a Doctoral Degree.Office support clerk vs. Data clerk
A data clerk is responsible for performing administrative support tasks, mainly focusing on data-entry. Their responsibilities typically include updating databases, maintaining records on spreadsheets and other documents, preparing and processing files, creating and organizing reports, coordinating with different departments to gather or disseminate data, and performing research and analysis. They may also handle calls and correspondence, monitor schedules and office supply inventory, and complete support tasks for staff as necessary. Furthermore, as a data clerk, it is essential to maintain an active communication line with teams and adhere to the company's data security policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an office support clerk is likely to be skilled in "customer service," "word processing," "scheduling appointments," and "greeting visitors," while a typical data clerk is skilled in "computer entry," "purchase orders," "student data," and "data integrity."
Data clerks earn the best pay in the manufacturing industry, where they command an average salary of $35,533. Office support clerks earn the highest pay from the finance industry, with an average salary of $34,227.Most data clerks achieve a similar degree level compared to office support clerks. For example, they're 0.1% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Office support clerk vs. Room clerk
A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. Room clerks manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. They also ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. A room clerk must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately.
Types of office support clerk
Updated January 8, 2025