Office Manager
Office Manager Job In Saint Albans, WV
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
Office Manager
JOB RESPONSIBILITIES
Accounting Function Oversight
* Collections of all accounts receivable
* Verifications and payments of all accounts payable invoices
* Controls of receipt and deposit of cash payments received
* Maintains petty cash account and disburses the same in accordance with company policies and procedures
* Reconciliations of all accounts
* Cash advance checks
* Same Day Check requests
* Bank deposits
* Verifies/audits cash disbursement reports
* Tracks Capital Expenditure Authorizations (CEAs)
Operational Activities
* Orders supplies for the office and completes inventory counts
* Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
* Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
* Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
* Schedules incoming orders and drivers for the ambulate service
* Completes various funeral/cemetery reports and files accurately
* Supports Sales as necessary requiring an understanding of JD Powers
* Assures compliance with all Company policies and procedures to include
* Sarbanes Oxley (SOX) audit
* Dignity University (DU) training
* Interment Verification Training (IVT) audits
* Day Sales Outstanding's (DSO) related to financial and administrative areas
* Assists in preparing and/or overseeing all funeral/cemetery-related forms
* Reviews time cards and administers corporate payroll policies and procedures
* Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
* Ensures new associates receive new hire orientation
* Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
* Maintains vehicle records/licenses
* Processes expense reports
* Updates General Price Lists (GPLs)
* Manages all Alarm Systems (codes, working order, etc.)
* Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
* Coordinates daily activities with business unit as well as other departments
* Trains associates in the proper administration of policies and procedures
* Services customers by interacting with families in a professional and compassionate manner
* Maintains and updates customer records
* Updates company website with current obituaries and ensures obituaries are placed in newspapers
* Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
* Behaves in a supportive way to enrich the work environment
* Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
* Performs other duties as assigned
MINIMUM REQUIREMENTS
Education
* High school diploma, GED or completion of a diploma-training program at a college or technical school
Experience
* Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Knowledge, Skills and Abilities
* Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
* Excellent communication skills both orally and in writing
* High level of compassion, integrity, and confidentiality
* Problem solving skills
* Ability to multi task and set priorities
* Detail oriented
* Must be flexible and able to function in a face-paced environment
WORK CONDITIONS
Work Environment
* Professional Dress is required when in contact with families.
Work Postures
* Sitting continuously for many hours per day, up to 6 hours per day
* Climbing stairs to access buildings frequently
Physical Demands
* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
* Working beyond "standard" hours as the need arises
Postal Code: 25177
Category (Portal Searching): Operations
Job Location: US-WV - Saint Albans
Business Office Manager (Senior Living)
Office Manager Job In Charleston, WV
Join Our Family Serving Families Why Harmony? 401k + Fulltime & Part-time Benefits Packages Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!) Training, Development & Career Laddering
Great work-life balance
Flexible Scheduling
Telehealth + Flex Spending + Health Savings Account Options
Job Title
Business Office Manager (Senior Living)
Facility Location
Harmony at Southridge
Additional Facility Location(s)
Job Description
STATEMENT OF JOB:
The Business Office Manager will be responsible for all business and office management functions of the community.
Responsibilities include but are not limited to:
Resident and A/R related duties:
Resident Billing
Produce and mail resident invoices by the 20th of each month
Send rent increase and Level of Care change notifications in compliance with resident agreement notification periods
Cash Receipts
Deposit rent checks within 24 hours of receipt and input into accounting system within 24 hours of deposit
Maintain copy of deposit receipts and checks for each deposit
Monitor accounts receivable and communicate past due accounts with Executive Director. Apply late fees as appropriate
Lease Summary, Move-In/Move-Out Report, Average Residency
Maintain and update with each change
Resident surveys
Mail to families and residents according to schedules
Payables:
Accounts Payable
Code invoices
Obtain necessary approvals from the Executive Director and applicable Department Heads, and forward to corporate office every Friday
Maintain vendor contracts and files
Declining balance spend-down sheets
Update and distribute to the appropriate Department Heads at least weekly
Petty Cash
Monitor and balance
Requirement
Personnel:
Order background checks, compile test results and advise when applicant has successfully completed pre-hire process
Process new hire paperwork and ensure accuracy and completeness
Work with Department Heads to identify open positions, advertise and interview potential candidates if appropriate
Initiate and track FMLA absences (FMLA, ADA) working with Human Resource Department
Assist with employee relations and progressive counseling as needed
Overseas Worker's Compensation forms and process for the community
Provide all departments with personnel forms and/or packets
Deliver New Hire orientation for all new hires in accordance with State regulations and Harmony Senior Services policies and procedures
Responsible for all aspects of managing the Concierge team and their scheduling to meet the business needs of the community.
Payroll
Check payroll weekly to ensure no missed punches and correct as needed
Bi-weekly transmittal of payroll data to payroll servicer
Daily update of Hourly Budget/Actual Staffing Summary (Daily Staffing Report)
Time clock administration
Employee Benefits/Support
Work with Benefits Coordinator to administer all benefits as applicable per team member's status
Order employee name tags (temporary and permanent)
Order employee uniform (Healthcare and Housekeeping)
Track information for TB updates and Hepatitis B vaccine
Resident business files and personnel files
Create, maintain, and update resident and employee files according to state, federal and corporate guidelines
Review and Audit files at least quarterly to ensure accuracy after initial set-up
Administration:
Maintain office equipment in good working order; maintain and supervise office supply inventory
Maintain state registration and inspection forms and reports
Assist Department Heads with ordering supplies and inventory
Create temporary employee badges and order permanent badge, swipe card (if appropriate), business cards (if appropriate)
Ensure OSHA compliance completing required forms as applicable
Customer Service
Provide superior customer service when interacting with residents, families, visitors, and staff
Requirements:
AA Degree preferred in accounting or business, or equivalent experience
Three years' experience working in Accounts Payable/Receivable
Three years' experience working in Human Resources/Benefits administration
Excellent organizational, interpersonal, and communication skills
Demonstrated ability to use accounting software programs and Microsoft Office
Must be able to lift, carry, and push up to 25lbs
Demonstrated ability to meet project deadlines
Ability to analyze reports and identify issues that could affect day to day business operations
Excellent customer service skills
Additional Job Details
Office Manager
Office Manager Job In West Virginia
Local company seeking a detail-oriented
Office Manager
to join their team!
205 - Sabraton - Community Office Manager
Office Manager Job In Morgantown, WV
For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs.
Our mission is to enrich the lives of our customers, coworkers and shareholders through an
unparalleled commitment to the client experience and passionate involvement in the community.
Job Reporting Relationships
Supervised by: Managing Director of Retail
Supervises: Relationship Advisor, Customer Service Representative
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in accounting or business curriculum; college degree preferred; successful completion of First United Bank & Trust Community Office Manager Certification Program; obtain and maintain appropriate Bank Product Knowledge Certification; obtain and maintain active Nationwide Mortgage Licensing Registry (NMLS) and complete appropriate SAFE Act training.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; demonstrated management and supervisory skills sufficient to manage a staff of up to eight (8) employees and/or branch asset size of $16 million to $40 million; moderate consumer lending authority and small business banking skills; a thorough knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; visual and auditory skills; valid driver's license.
Experience: A minimum of three (3) to five (5) years' related experience normally required.
General Responsibilities
Responsible for managing the Community Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports; performing all of the duties of a Relationship Advisor.
Essential Duties
1. Manages the Community Office in order to meet the financial services needs of customers in the assigned community market area as follows:
a. Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.
b. Ensures that the community office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
c. Makes certain that all office operations are performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
d. Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
e. In consultation with the sales staff, establishes specific sales and customer service goals for each sales representative.
f. Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
g. Ensures that all sales and customer service reporting information is provided on a timely basis.
h. Conducts regularly scheduled (at least monthly) sales and customer service meetings.
i. Serves as an active member of the office customer service team by performing all of the duties of a Relationship Advisor and, as such, is held accountable for sales performance. (See Relationship Advisor Description.)
j. Makes "outside" sales and customer service calls on present and prospective customers within the office's market area.
k. Actively participates in the community in a manner that reflects favorably on the Bank.
l. Becomes actively involved in targeted community activities and organizations.
2. Implements strategies to achieve goals assigned to the office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA); Equal Credit Opportunity Act, etc.; ensures that the office and all personnel adhere to the same.
5. Directly supervises assigned personnel as follows:
a. Assists in the selection of new personnel as appropriate.
b. Makes provisions for the proper orientation and training of new personnel.
c. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
d. Organizes, schedules, and distributes work among assigned personnel.
e. Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
f. Administers personnel policies and procedures as established by bank policy.
6. Communicates with the Community Success Manager other office managers, and appropriate staff personnel in order to integrate goals and activities.
7. Provides periodic reports to the Community Success Manager and other groups as required throughout the Bank.
8. Participates as an active member of Team Sales group by attending and
Manager, Physician Office
Office Manager Job In Romney, WV
Practice Manager will direct daily operations, develop, plan & implement programs and systems to maximize patient access and provider efficiency for their assigned practice locations. The Practice Manager is responsible for developing and supporting processes that deliver a superior patient experience and high quality care and services. The Practice Manager will develop staffing structures that best meet the goals of high quality care and patient satisfaction. The Practice Manager may participate in multidisciplinary teams and to plan, implement and facilitate programs in the delivery of coordinated care throughout the Valley Health physician network and affiliate hospitals.
Education
Bachelors required *
* or a minimum of 10 years of practice experience
Experience
3 years - Physician practice required
1 year - Supervisory required
Knowledge of professional coding, billing or revenue cycle preferred
Certification & Licensures
American College of Medical Practice Executives Certification (ACMPE) preferred
Qualifications
* Demonstrated leadership, management and strong interpersonal skills are essential
* Strong written and verbal communication skills
* Ability to precept and mentor other staff members
* Proven experience building successful physician relations
* Demonstrated financial acumen and revenue cycle knowledge
FLSA Classification
Exempt
Grade
309
Physical Demands
3 A Administration
Benefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
* A Zero-Deductible Health Plan
* Dental and vision insurance
* Generous Paid Time Off
* Tuition Assistance
* Retirement Savings Match
* A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
* Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Corporate Office Positions
Office Manager Job In West Virginia
General
Job
application
Manager, Physician Office
Office Manager Job In Romney, WV
DepartmentVH HMH MULTISPC - RHC - 559550Worker Sub TypeRegularWork Shift
Pay Grade
309Job DescriptionPractice Manager will direct daily operations, develop, plan & implement programs and systems to maximize patient access and provider efficiency for their assigned practice locations. The Practice Manager is responsible for developing and supporting processes that deliver a superior patient experience and high quality care and services. The Practice Manager will develop staffing structures that best meet the goals of high quality care and patient satisfaction. The Practice Manager may participate in multidisciplinary teams and to plan, implement and facilitate programs in the delivery of coordinated care throughout the Valley Health physician network and affiliate hospitals.
Education
Bachelors required *
* or a minimum of 10 years of practice experience
Experience
3 years - Physician practice required
1 year - Supervisory required
Knowledge of professional coding, billing or revenue cycle preferred
Certification & Licensures
American College of Medical Practice Executives Certification (ACMPE) preferred
Qualifications
• Demonstrated leadership, management and strong interpersonal skills are essential
• Strong written and verbal communication skills
• Ability to precept and mentor other staff members
• Proven experience building successful physician relations
• Demonstrated financial acumen and revenue cycle knowledge
FLSA Classification
Exempt
Grade
309
Physical Demands
3 A AdministrationBenefits
At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.
To see the full scale of what we offer, visit valleyhealthbenefits.com.
Admissions Office Manager
Office Manager Job In Charleston, WV
Posted July 15, 2024 Admissions Office Manager Admissions Department, University of Charleston The Admissions Office Manager serves as the first face and voice of the University of Charleston, assisting prospective students and their families as they schedule campus visits, register for on-campus events, and contact the Admissions Office's main phone and email address. Under the guidance of the Director of Admissions, the Office Manager coordinates all campus visits for individual students and school groups, provides extensive event planning and support for on and off-campus events, and effectively directs all incoming correspondence, including student records and transcripts, to the appropriate representative in the Admissions Office. This person also works extensively to ensure that all prospective student and applicant data is accurate and appropriately affiliated with each student record.
Duties and Responsibilities:
Visits -
* Take student reservations via online, phone, or email request for in-person and virtual campus visits. Ensure all visits are appropriately scheduled on the office calendar and assigned for staff coverage.
* Provide excellent customer service to prospective students by timely communicating tour confirmation, directions to campus, and visit follow-up.
* Communicate with campus partners (faculty and staff) to arrange for meetings and outreach with prospective students before, during, and after campus visits.
* Along with the entire Admissions team, provide support in planning, preparing for, and executing on-campus events.
* Ensure proper data entry and tracking for prospective student engagement.
* Ensure that campus visit materials (information packets, guest bags, etc.) are prepared before each tour.
* Maintain Admissions office calendar with campus visits, staff travel, and other relevant office events.
* Work with campus partners such as catering for event support.
Reception/Data/Clerical -
* Maintain current inventory of promotional items, print materials, and office supplies, proactively ordering new materials as needed.
* Serve as the primary contact for the main Admissions phone and email accounts. Direct calls and messages to the most appropriate contact for response.
* Open, sort, log, and distribute incoming mail.
* Assist with preparation of large outgoing mail campaigns.
* Process routine data imports into CRM.
* Prepare new applicant files for the review of the Senior Application Coordinator.
* Prepare and distribute various letters including acceptance, scholarship, and missing information requests.
* Provide general clerical support to the Director of Admissions and the Executive Vice President of Enrollment Management.
* Respond to requests for UC information and materials.
* Ensure the Admissions welcome area is always guest-ready with properly stocked supplies and a clean, neat appearance.
* Other duties as assigned
Preferred Qualifications:
Skills/Abilities and Knowledge
* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Ability to move from one task to another with ease. Must be able to lift and carry marketing/promotional materials (up to 30 lbs.). Handle responsibility in a professional and timely manner. Always observe confidentiality. Exceptional customer service is essential.
Education and Experience
* Successful candidate must have some education beyond high school, with an undergraduate degree (associate's or bachelor's) preferred.
Applications will be accepted until the position is filled.
To apply for position, send cover letter and resume to:
Jason Sammons
*********************
The University of Charleston is an Equal Opportunity Employer
Office Manager
Office Manager Job In Saint Albans, WV
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
Office Manager
JOB RESPONSIBILITIES
Accounting Function Oversight
Collections of all accounts receivable
Verifications and payments of all accounts payable invoices
Controls of receipt and deposit of cash payments received
Maintains petty cash account and disburses the same in accordance with company policies and procedures
Reconciliations of all accounts
Cash advance checks
Same Day Check requests
Bank deposits
Verifies/audits cash disbursement reports
Tracks Capital Expenditure Authorizations (CEAs)
Operational Activities
Orders supplies for the office and completes inventory counts
Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
Schedules incoming orders and drivers for the ambulate service
Completes various funeral/cemetery reports and files accurately
Supports Sales as necessary requiring an understanding of JD Powers
Assures compliance with all Company policies and procedures to include
Sarbanes Oxley (SOX) audit
Dignity University (DU) training
Interment Verification Training (IVT) audits
Day Sales Outstanding's (DSO) related to financial and administrative areas
Assists in preparing and/or overseeing all funeral/cemetery-related forms
Reviews time cards and administers corporate payroll policies and procedures
Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
Ensures new associates receive new hire orientation
Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
Maintains vehicle records/licenses
Processes expense reports
Updates General Price Lists (GPLs)
Manages all Alarm Systems (codes, working order, etc.)
Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed
Coordinates daily activities with business unit as well as other departments
Trains associates in the proper administration of policies and procedures
Services customers by interacting with families in a professional and compassionate manner
Maintains and updates customer records
Updates company website with current obituaries and ensures obituaries are placed in newspapers
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
Behaves in a supportive way to enrich the work environment
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
Performs other duties as assigned
MINIMUM REQUIREMENTS
Education
High school diploma, GED or completion of a diploma-training program at a college or technical school
Experience
Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
Knowledge, Skills and Abilities
Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment
WORK CONDITIONS
Work Environment
Professional Dress is required when in contact with families.
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Postal Code: 25177Category (Portal Searching): OperationsJob Location: US-WV - Saint Albans
Assistant to Warehouse Manager
Office Manager Job In New Martinsville, WV
Full-time Description
We are currently seeking an Assistant to the Warehouse Manager to join our team. The successful candidate will assist the Warehouse Manager in various tasks to ensure the smooth operation of our warehouse.
Responsibilities:
Assist the Warehouse Manager in organizing and maintaining inventory.
Help with cleaning, detailing, and inventory of small tools in the warehouse and trucks.
Operate company vehicles; a valid Class D driver's license is required.
Perform physical tasks, including lifting up to 50 pounds.
Load and Offload trailers and supplies
Maintain a clean and organized workspace.
Perform remedial and difficult tasks as directed by the Warehouse Manager.
Other duties as assigned.
Requirements
High school diploma or equivalent.
Operate and run a forklift as well as other small equipment
Valid Class D driver's license.
Previous experience in a warehouse environment preferred.
Ability to perform physical work and lift up to 50 pounds.
Familiarity with small tools and equipment.
Strong organizational skills.
Self-starter with the ability to work independently.
Excellent problem-solving skills.
Preferred Qualifications:
Experience with inventory management software.
Forklift certification.
Salary Description 15/hr
Office
Office Manager Job In Charleston, WV
In and outbound calls. Manage appointments and appointment system. ScheduleAppointments, call patients who inquire about weight loss appointments or primary care.
Schedule in EMR
Senior Coordinator, Individualized Care (Case Manager)
Office Manager Job In Charleston, WV
Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
**Together, we can get life-changing therapies to patients who need them-faster.**
**_Responsibilities_**
The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits (pharmacy and medical benefits), and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner.
+ First point of contact handling inbound calls, with ability to determine needs and provide one call resolution
+ Process enrollments via inbound fax, phone, and electronically.
+ Provide world-class service and receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution.
+ Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
+ Must meet the daily task and benefit investigation goals associated with a high enrollment volume/low patient interaction program.
+ Investigate and resolve patient/physician inquiries and concerns in a timely manner
+ Proactive follow-up with various contacts to ensure patient access to therapy
+ Demonstrate superior customer support talents
+ Prioritize multiple, concurrent assignments and work with a sense of urgency
+ Must communicate clearly and effectively in both a written and verbal format
+ Must demonstrate a superior willingness to help external and internal customers
+ Working alongside teammates to best support the needs of the patient population or will transfer caller to appropriate team member (when applicable)
+ Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
+ Must self-audit intake activities to ensure accuracy and efficiency for the program
+ Make outbound calls to patient and/or provider to discuss any missing information as applicable
+ Assess patient's financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
+ Documentation must be clear and accurate and stored in the appropriate sections of the database
+ Must track any payer/plan issues and report any changes, updates, or trends to management
+ Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
+ Ability to effectively mediate situations in which parties are in disagreement to facilitate a positive outcome
+ Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
+ Investigate and resolve patient/physician inquiries and concerns in a timely manner
+ Enter detailed information into company proprietary software while conversing via telephone
+ Place outbound phone calls for patient follow ups or confirmations
+ Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner.
+ Conducting initial assessments to understand patient /HCP needs and gather information to determine eligibility
+ Evaluating client needs and making appropriate referrals to relevant programs or services.
+ Collaborate with both internal and external teams, focusing on problem-solving and teamwork.
+ Cultivate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program.
+ Proactively document and share reimbursement and other knowledge with patient support program team members through resources, consultation for complex cases, and special projects as requested.
+ Consistently maintain and document accurate data, including insurance, coverage approvals, on-going coverage requirements, and all patient and provider interactions.
+ Gain and sustain proficiency in use of the manufacturer's CRM tool to document work and progress the patient journey. Consistently leverage CRM reporting tools and data analytics to make strategic decisions while prioritizing patient and customer needs, while tracking and communicating areas within the CRM where refinement would be beneficial.
+ Display high emotional intelligence and use professional communication to foster strong working relationships with colleagues both inside and outside the organization.
+ Provide caseload coverage outside of assigned duties as needed.
+ Ensure compliance with company and manufacturer policies.
**_Qualifications_**
+ 3-6 years of experience, preferred
+ High School Diploma, GED or technical certification in related field or equivalent experience, preferred
**_What is expected of you and others at this level_**
+ Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
+ In-depth knowledge in technical or specialty area
+ Applies advanced skills to resolve complex problems independently
+ May modify process to resolve situations
+ Works independently within established procedures; may receive general guidance on new assignments
+ May provide general guidance or technical assistance to less experienced team members
**TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.
This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.
**REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
+ Upload speed of 5Mbps (megabyte per second)
+ Ping Rate Maximum of 30ms (milliseconds)
+ Hardwired to the router
+ Surge protector with Network Line Protection for CAH issued equipment
**Anticipated hourly range:** $21.50 per hour - $30.70 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 05/10/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
New River Gorge Campground Community & Guest Services Manager
Office Manager Job In West Virginia
Reports To: Lodging Director
FLSA Code: Non-Exempt
Facility Size: 2 people
Benefits: Return Bonus, Pro Deals, AAC Membership, Flexible Scheduling, Free Housing
Duration: March - December (Part-Time Seasonal, 30 hours weekly)
Job Summary
The AAC has one opening for the Community & Guest Services Manager position at the New River Gorge Campground for the 2025 season. This position is part-time, seasonal, from Late-March through Early-December of each year. Campground Managers are expected to function in support of and at the direction of the Lodging Director.
Guest Services & Public Relations:
Check-in guests and collect fees
Provide campground information to guests
Promote and sell merchandise
Monitor the campground email daily for timely communication
Maintain a positive working relationship with the all campground staff
Assist in local storytelling initiative to amplify voices on the national level
Facilitate new and existing community programming events by engaging with the local community, submitting requests to the Lodging Director where appropriate.
Maintenance and Housekeeping
Clean the shower-house and pavilion regularly.
Maintain the grounds and general landscaping
Keep the campground free of trash and other debris
Monitor the plumbing systems and electrical systems for issues
Monitor for animal and pest control
Ability to execute minor repairs and use simple power tools
Maintain good condition of staff housing
Be present during all inspections and communicate effectively to satisfy any questions that may arise
Collaborate with the Facilities & Grounds Manager to successfully operate the campground.
Management
Promote a positive working environment for all campground staff.
Participate in daily accounting, monthly deposits, inventory, expense and reimbursement tracking as required
Perform additional duties that may be assigned by the Lodging Director that are required for successful operation of the campground
You are a strong fit for this role if you:
Passion for the mission of the American Alpine Club and commitment to promoting outdoor recreation, conservation, and climbing ethics.
Are able to communicate effectively among a diversity of lived experiences and identities
Are able to represent the AAC in a professional manner at all times
Have experience with guest or client services
Have an acute attention to detail
Are competent with Google Suites
Are creative and eager to learn and grow new skills
Are at least 21 years of age
Preferred: CPR / First Aid / AED Training
Environment
25% physical
75% administrative / guest services
Reporting Relationship
The Community & Guest Services Manager reports to the Lodging Director, Allyssa Burnley.
How to Apply
All who love the AAC mission are encouraged to apply, including people of color, Black, Indigenous, transgender, and non-binary individuals. Apply online. No phone calls please.
Cover letters are strongly encouraged
. Priority will be given to applicants who apply by Monday February 3, 2025.
The AAC is an equal opportunity employer. Your gender, religion, sex life, skin color, first language, and size and ability of your body do not factor into employment decisions here. Neither do your friends in high places. If you love our mission and are good at what you do, come as you are.
Priority Hiring:
The American Alpine Club values the contributions of our seasonal staff and prioritizes rehiring team members who have demonstrated strong performance and remain in good standing. Returning staff in good standing will be given first consideration during the hiring process. Secondary priority will be given to new applicants who submit their application by Monday, February 3, 2025. Applications received after this date will be reviewed as positions remain available. Please note that no applicants will be contacted regarding their status prior to the February 3, 2025 priority deadline.
About the AAC
Founded in 1902, the American Alpine Club (AAC) is a 501(c)(3) nonprofit organization committed to providing climbers with resources that advance knowledge, inspiration, and advocacy. Through our rescue benefit and medical expense coverage, climbing and grief grants, campgrounds, and discounts, we are committed to empowering our members. We share knowledge and inspiration through the American Alpine Journal, Accidents in North American Climbing, and preserving climbing history in the AAC Library and Archives. Finally, we advocate for our members and the places we climb by breaking down barriers to climbing and seeking to preserve our climbing landscapes and public lands nationally and locally. At the AAC, we are connected through our passion for climbing. United We Climb.
The AAC New River Gorge Campground is located in Lansing, WV in the heart of the New River Gorge National Park within walking distance of popular climbing crags and hiking trails. This is a perfect location for climbers, hikers, and outdoors enthusiasts who are looking to camp, foster new friendships, and experience all the beauty that the New River Gorge has to offer. You can learn more about the campground on our website.
Office Manager - Nutter Fort
Office Manager Job In Nutter Fort, WV
Promote a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Primary supervisor of the sales, service and operations of the banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service. This person may be responsible for the completion of all operational and compliance reporting for the banking center. This position will support all sales efforts in the banking center and work closely with the Banking Center Manager or District Sales Manager to meet desired goals and expectations. This person may be assigned to more than one office.
Essential Functions:
Supervises banking center to ensure proper day to day sales, service and operations
Ensures compliance with policies and procedures
Monitors branch security
Trains and develops the staff
Assists Banking Center Manager or District Sales Manager in promoting a sales culture
Essential Duties and Responsibilities:
Practices the standards of the Better Banking Pledge and Service & Support Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and cross-sell the Bank's products and services in order to reach individual and team sales goals.
Must be able to directly handle the operational aspects of the banking center, including but not limited to the completion of various audits and reports, monitoring of control accounts, monitoring branch cash levels, management of cash items, and control of over/short.
Promotes a sales and service culture within the banking center and assists the Banking Center Manager in ensuring that the retail staff receives proper coaching and training to identify referral opportunity.
Must have excellent organizational skills and be able to set priorities, direct and delegate responsibilities to the staff and follow up accordingly.
Ability to effectively and efficiently schedule the staff.
Establishes and conducts regular sales and operational team meetings.
Evaluates performance on a daily basis and assists the Banking Center Manager or District Sales Manager during the evaluation process.
Must have the working knowledge of all roles within a retail Banking Center.
Provides continuous education of policies and procedures to the staff, and ensures adherence to policies and procedures.
Demonstrates sound judgment in decision making abilities.
Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc).
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Supervisory Responsibilities
Responsible for the overall direction, coordination and evaluation of the banking center staff. Must be able to foster the team concept that includes the banking center staff as well as employees from other lines of business.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for evaluating performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Responsibilities include pro-active recruiting, interviewing, and assisting with hiring, coaching and training employees.
Other responsibilities involve planning, assigning and directing work.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft 365 preferred. Ability to effectively use technological resources for meetings, coaching, and training. Proficient knowledge of Banking Software and Digital Services through various types of delivery channels.
Ability to read and interpret general business periodicals, technical procedures, or government regulations. Ability to write reports, business correspondence, and produce manuals. Ability to effectively present information and respond to questions from associates, clients, customers, and the general public.
Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
Must have extensive product knowledge for the level of selling and cross selling performance expected with position.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Required to have a Nationwide Mortgage Licensing System (NMLS) registration within thirty days of hire.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Office Admin
Office Manager Job In Charleston, WV
As Office Admin, you are a key team member supporting the work of management and other staff. You are responsible for clerical, receptionist, bookkeeping, and project-based work to contribute to the day-to-day operations of Ground Guys. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, thrive in fast moving environments, and are able to manage time to effectively meet deadlines. You have proven communication skills with supervisors, employees, and customers and are able to effectively manage a variety of situations on a day-to-day basis.Specific Requirements:
Direct and coordinate the administrative services in the office
Perform administrative functions including billing, payables, sales tracking, project tracking and collection activity
Work closely with the sales & production teams to ensure good flow of communication and data
Job Requirements:
Minimum two years admin experience
Previous experience in a management role
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Professional appearance and personality
Team player who can work independently
Compensation: $28,000.00 - $35,000.00 per year
When you put on The Grounds Guys uniform, you become part of a team-local experts who strive to treat everyone with respect, do the job the right way, and simply enjoy life in the process. Working for our franchises means they'll take care of you the way they take care of their own family and friends. And cultivating a culture of CARE, among the team and within the communities, is as important as trimming hedges and planting flower beds-it's part of everything The Grounds Guys do.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with The Grounds Guys franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
Office Supervisor - General Surgery
Office Manager Job In Bridgeport, WV
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)
Company:
UHC United Hospital Center
Cost Center:
86 UHC General Surgery
Address:
527 Medical Park Drive
Bridgeport
West Virginia
WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.
Hospital Support Services Supervisor
Office Manager Job In Mason, WV
General Description
# 0512P00651 Lakin Hospital is seeking a dedicated and passionate Hospital Support Services Supervisor to lead our Dietary Team! The Hospital Support Services Supervisor in this meaningful role will greatly contribute to the health, nutritional needs, and overall well-being of our residents by planning, developing, overseeing and directing food and nutrition services in a long-term care facility. The leader in this role will implement, educate, and ensure adherence to established policies for all dietary staff. As a member of the management team, this position will meet with administration, medical, nursing, and all other departments to plan food service programs and activities. The Hospital Support Services Supervisor will be responsible for making written and oral recommendations to the Registered Dietician as well as the Administrator when necessary. Will also be responsible for assigning and coordinating the work of food service supervisors, cooks, and food service workers. This position will administer discipline, discuss personnel issues with employees, perform employee performance appraisals and all other department supervisory functions. Performs all other related duties as required. Mandatory overtime is an essential function of this position.
The Hospital Support Services Supervisor in this position must meet one of the following criteria to be eligible: 1)certification as a dietary manager or 2)certification as a food service manager or 3) similar national certification for food service management and safety from a national certifying body or 4) an associate's degree or higher in food service management or hospitality , if course study included food service or restaurant management from an accredited institution of higher learning.
Qualified dieticians, certified dietary managers, certified food service managers, or other candidates with the required education/experience per state/federal regulations are encouraged to apply.
Applicants selected for employment must successfully complete a criminal background check, chemical urinalysis and breath analysis drug screening test and may be subject to drug testing for probable cause as set forth in agency/bureau policies.
Lakin Hospital is a tobacco-free campus.
Benefits Include:
Paid vacation, holidays, and sick/family sick leave
Health, dental, vision, retiree health, basic life, and supplemental life insurance
Employee wellness programs
Retirement
Tuition Reimbursement
Minimum Qualifications
Education:
High school diploma or the equivalent.
Licensure/Certifications:
None.
Experience:
Two (2) years of full-time or equivalent part-time paid experience in the area of assignment.
About the Organization
Lakin Hospital, located just north of Point Pleasant, West Virginia, is a long-term care nursing facility owned and operated by the West Virginia Department of Health Facilities. This 114-bed licensed, Medicaid-certified facility is committed to employing devoted personnel and nursing staff in an effort to deliver exceptional care to West Virginia's geriatric population. Lakin Hospital offers a diverse range of activities and programs within the facility, such as picnics, fishing, bingo, crafting, and coffee carts, as well as taking off-campus adventures to engage residents. Additionally, therapeutic services are provided to maintain or enhance resident functioning abilities such as meal training, memory games, reality orientation, socialization, life skills, fine/gross motor skills, etc.
Office Manager
Office Manager Job In Saint Albans, WV
Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Manages and coordinates the operational activities of a funeral home, cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
**JOB** **RESPONSIBILITIES**
**Accounting Function Oversight**
+ Collections of all accounts receivable
+ Verifications and payments of all accounts payable invoices
+ Controls of receipt and deposit of cash payments received
+ Maintains petty cash account and disburses the same in accordance with company policies and procedures
+ Reconciliations of all accounts
+ Cash advance checks
+ Same Day Check requests
+ Bank deposits
+ Verifies/audits cash disbursement reports
+ Tracks Capital Expenditure Authorizations (CEAs)
**Operational Activities**
+ Orders supplies for the office and completes inventory counts
+ Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
+ Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
+ Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
+ Schedules incoming orders and drivers for the ambulate service
+ Completes various funeral/cemetery reports and files accurately
+ Supports Sales as necessary requiring an understanding of JD Powers
+ Assures compliance with all Company policies and procedures to include
+ Sarbanes Oxley (SOX) audit
+ Dignity University (DU) training
+ Interment Verification Training (IVT) audits
+ Day Sales Outstanding's (DSO) related to financial and administrative areas
+ Assists in preparing and/or overseeing all funeral/cemetery-related forms
+ Reviews time cards and administers corporate payroll policies and procedures
+ Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9's, etc.).
+ Ensures new associates receive new hire orientation
+ Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
+ Maintains vehicle records/licenses
+ Processes expense reports
+ Updates General Price Lists (GPLs)
+ Manages all Alarm Systems (codes, working order, etc.)
+ Assists with funeral services and "Making Everlasting Memories" (MEMs) as needed
+ Coordinates daily activities with business unit as well as other departments
+ Trains associates in the proper administration of policies and procedures
+ Services customers by interacting with families in a professional and compassionate manner
+ Maintains and updates customer records
+ Updates company website with current obituaries and ensures obituaries are placed in newspapers
+ Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
+ Behaves in a supportive way to enrich the work environment
+ Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
+ Performs other duties as assigned
**MINIMUM REQUIREMENTS**
**Education**
+ High school diploma, GED or completion of a diploma-training program at a college or technical school
**Experience**
+ Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required
**Knowledge, Skills and Abilities**
+ Solid working knowledge of computers, typewriter, MS Office, e-mail, internet and basic office equipment required
+ Excellent communication skills both orally and in writing
+ High level of compassion, integrity, and confidentiality
+ Problem solving skills
+ Ability to multi task and set priorities
+ Detail oriented
+ Must be flexible and able to function in a face-paced environment
**WORK CONDITIONS**
**Work Environment**
+ Professional Dress is required when in contact with families.
**Work Postures**
+ Sitting continuously for many hours per day, up to 6 hours per day
+ Climbing stairs to access buildings frequently
**Physical Demands**
+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
**Work Hours**
+ Working beyond "standard" hours as the need arises
Postal Code: 25177
Category (Portal Searching): Operations
Job Location: US-WV - Saint Albans
Job Profile ID: F00236
Time Type: Full time
Location Name: Cunningham Memorial Park
Office Manager
Office Manager Job In Wheeling, WV
Are you a motivated and dynamic individual looking to join a fast-paced, thriving office environment? We are seeking a dedicated team player who is skilled at building relationships to become part of our winning team. In this role, you will collaborate with others, contribute to a positive work culture, and grow professionally as you help drive our office's success.
Responsibilities:
Work effectively with other team members to achieve office goals.
Assist with day-to-day office tasks to maintain smooth operations.
Support colleagues and contribute to building a positive and efficient team environment.
Perform various administrative tasks as needed.
Benefits:
Competitive salary with performance-based bonuses.
Opportunity for growth within the company.
205 - Sabraton - Community Office Manager
Office Manager Job In Morgantown, WV
For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand what drives our customers and create customized solutions to meet their needs.
Our mission is to enrich the lives of our customers, coworkers and shareholders through an
unparalleled commitment to the client experience and passionate involvement in the community.
Job Reporting Relationships
Supervised by: Managing Director of Retail
Supervises: Relationship Advisor, Customer Service Representative
Basic Qualifications
Education/Training: A high school diploma or equivalent with an emphasis in accounting or business curriculum; college degree preferred; successful completion of First United Bank & Trust Community Office Manager Certification Program; obtain and maintain appropriate Bank Product Knowledge Certification; obtain and maintain active Nationwide Mortgage Licensing Registry (NMLS) and complete appropriate SAFE Act training.
Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; demonstrated management and supervisory skills sufficient to manage a staff of up to eight (8) employees and/or branch asset size of $16 million to $40 million; moderate consumer lending authority and small business banking skills; a thorough knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; visual and auditory skills; valid driver's license.
Experience: A minimum of three (3) to five (5) years' related experience normally required.
General Responsibilities
Responsible for managing the Community Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Division's annual operating plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports; performing all of the duties of a Relationship Advisor.
Essential Duties
1. Manages the Community Office in order to meet the financial services needs of customers in the assigned community market area as follows:
a. Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.
b. Ensures that the community office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
c. Makes certain that all office operations are performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
d. Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
e. In consultation with the sales staff, establishes specific sales and customer service goals for each sales representative.
f. Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
g. Ensures that all sales and customer service reporting information is provided on a timely basis.
h. Conducts regularly scheduled (at least monthly) sales and customer service meetings.
i. Serves as an active member of the office customer service team by performing all of the duties of a Relationship Advisor and, as such, is held accountable for sales performance. (See Relationship Advisor Description.)
j. Makes "outside" sales and customer service calls on present and prospective customers within the office's market area.
k. Actively participates in the community in a manner that reflects favorably on the Bank.
l. Becomes actively involved in targeted community activities and organizations.
2. Implements strategies to achieve goals assigned to the office as established in the Retail Banking Division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA); Equal Credit Opportunity Act, etc.; ensures that the office and all personnel adhere to the same.
5. Directly supervises assigned personnel as follows:
a. Assists in the selection of new personnel as appropriate.
b. Makes provisions for the proper orientation and training of new personnel.
c. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
d. Organizes, schedules, and distributes work among assigned personnel.
e. Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
f. Administers personnel policies and procedures as established by bank policy.
6. Communicates with the Community Success Manager other office managers, and appropriate staff personnel in order to integrate goals and activities.
7. Provides periodic reports to the Community Success Manager and other groups as required throughout the Bank.
8. Participates as an active member of Team Sales group by attending and participating in the monthly sales meetings.
9. Proactively identifies fee income opportunities by referring across all lines of business such as Trust, Brokerage, Mortgage, Commercial, and in order to meet assigned fee production goals.
Ancillary Duties
1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Various locations as assigned
Equipment/Machines
1. Automobile
2. Telephone
3. PC/Computer keyboard
4. Printer
5. Fax machine
6. Copy machine
7. Calculator
Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.
Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment.
12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.
This position is an hourly position eligible for overtime
Hourly Range
Minimum: $17.02
Maximum: $37.45
First United Bank & Trust is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. First United Bank & Trust is a drug-free workplace.
Other details
* Pay Type Hourly
Apply Now
* First United Bank, Sabraton Office, 1951 Hunters Way, Morgantown, West Virginia, United States of America