Northwest Bank Jobs

Northwest Bank's Internal Communications and Events Specialist is responsible for fostering effective communication across the organization by coordinating events such as meetings, town halls, listening sessions and regional gatherings. This role requires both in-person and virtual event coordination skills to ensure seamless execution of communications and engagement activities that enhance employee participation, transparency and alignment with the company's goals. Essential Functions * Meetings & Events Coordination: Under the leadership of the Director, Internal Communications, plan and execute internal meetings, events and conferences including regional picnics, team gatherings, and company town halls, both on-site and digital. * Town Halls & Listening Sessions: Organize and coordinate logistics for both virtual and in-person town halls, listening sessions, and other employee engagement activities. This includes managing technology, coordinating speakers and ensuring that events run smoothly and on time. * Event Planning: Manage all aspects of event planning including venue selection, catering, A/V needs, scheduling and invitations for in-person and virtual events across the Northwest Bank footprint. * Employee Engagement: Facilitate and manage ongoing employee engagement opportunities, feedback loops through listening sessions and employee input forums, helping to ensure that all voices are heard and communicated back to leadership. * Communications Strategy Support: Collaborate with the Communications team to develop internal content strategies that support organizational goals and employee engagement initiatives, while maintaining consistency in tone, voice, and messaging. * Technology Management: Manage platforms for virtual events (e.g., Teams), ensuring that all digital town halls, webinars and other events are conducted efficiently and without technical disruptions. * Regional Event Management: Oversee the logistics for region-wide gatherings, such as company picnics and employee engagement events, ensuring they promote team cohesion and reflect the organization's values. * Post-Event Follow-Up: Gather and report on feedback, participation metrics and areas of improvement to enhance future event planning and communication efforts. * Cross-Department Collaboration: Work closely with HR, leadership and other departments to align communications and events with organizational objectives. * Logo Shop: Assist with Northwest logo shop, Shop Northwest, and employee apparel program Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Work Experience 3 - 5 years Experience developing internal communications campaigns and tactics 3 - 5 years Experience managing and executing projects on time and on budget 3 - 5 years Experience planning and executing in person and virtual events General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Copywriting, editing Event Planning Ability to master communications technology, including Microsoft Teams and SharePoint Project Coordination Extensive Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"***This position is available as fully remote or hybrid, depending on the location to the Sioux Falls, SD or Wilmington, DE offices.*** /span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"The Enterprise Risk Control Testing Specialist will be responsible for the design, implementation, and execution of a comprehensive controls testing program. The role will utilize The Bank's Process, Risk, and Control (PRC) inventory to perform periodic testing to opine on the control effectiveness for one or more lines of business. This role requires a strategic thinker with a deep understanding of regulatory requirements and risk management frameworks. Additionally, this position oversees broader risk management responsibilities, including identifying and mitigating risks, promoting compliance, and driving a strong risk culture across the organization. It is a pivotal role for ensuring the company's long-term success and compliance with regulatory standards. The ideal candidate will possess a balance of strategic vision and hands-on experience in risk management and testing./span/p /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Responsibilities /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strong Essential Functions/strongbr/Control Testing and Performance/span/pollispan style="font-family: calibri, sans-serif; font-size: 10pt;"Develops and executes a robust control testing program to evaluate the design and operational effectiveness of risk controls across the organization./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Establishes testing protocols, methodologies, and schedules to ensure consistent and reliable evaluations of key controls./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Creates and executes testing scripts to evaluate key controls./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Collaborates with business units to remediate control weaknesses, enhance processes, and ensure adherence to risk policies./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Monitors and reports on control performance, including trends, gaps, and improvement opportunities./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Leads periodic control assurance reviews, ensuring all risk controls align with regulatory and operational standards./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Utilizes the Governance Risk Compliance (GRC) system of record to streamline control testing processes where feasible.br//span/li/olp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"General Risk Management/span/pollispan style="font-family: calibri, sans-serif; font-size: 10pt;"Risk Identification and Assessment: Identifies and assesses risks across all business functions, including credit, market, operational, and liquidity risks./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Risk Mitigation: Develops strategies to address identified risks and align them with the organization's risk appetite and tolerance levels./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Risk Reporting: Delivers regular and ad-hoc reports to senior management, highlighting control testing outcomes, key risks, and mitigation efforts./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Regulatory Compliance: Ensures the organization complies with applicable regulatory requirements by aligning risk controls and frameworks with evolving regulatory expectations./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Stakeholder Engagement: Partners with business units, compliance, audit, and technology teams to drive an integrated approach to risk management./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Training amp; Awareness: Conducts training sessions to enhance organizational awareness and understanding of control testing practices and risk management principles./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Performs other duties as assigned./span/li/ol /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Qualifications /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strong Education/Experience Requirements/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 10pt;"Bachelor's degree in finance, Business Administration, Risk Management, or a related field./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"3+ years of experience in risk management, regulatory compliance, control testing, assurance, and performance monitoring within a financial institution./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Strong knowledge of financial regulations and industry standards./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Excellent analytical, problem-solving, and decision-making skills./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Ability to communicate complex information clearly and effectively to various stakeholders./span/li/ulp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 10pt;"strong Preferred Qualifications/strong/span/pullispan style="font-family: calibri, sans-serif; font-size: 10pt;"A Post Graduate Degree or Industry Qualification preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Moderate to strong working knowledge of the financial services industry, products, and services./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Understanding of risk management concepts and principles including Enterprise Risk Management and Third-Party Risk./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Strong analytical, data, problem-solving and decision-making skills with high attention to detail and accuracy./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Excellent verbal, written, and interpersonal communication skills./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Excellent organizational skills with the ability to prioritize and organize work to meet deadlines./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook, Visio, and other programming skills./span/lilispan style="font-family: calibri, sans-serif; font-size: 10pt;"Position will require occasional travel./span/li/ul /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Background amp; EEO Statement /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"span style="font-size: 10pt; color: #ff0000; font-family: calibri, sans-serif;"span style="color: #000000;"span style="font-size: 10pt; font-family: calibri, sans-serif;"This job will be open and accepting applications for a minimum of five days from the date it was posted./span/span/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; color: #ff0000; font-family: calibri, sans-serif;"span style="color: #000000;"span style="font-size: 10pt; font-family: calibri, sans-serif;"Salary Range - ($64,664 - $111,118)/span/span/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; color: black; font-family: calibri, sans-serif;"This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process./span/pp style="margin: 0px;" /pp style="margin: 0in;"span style="font-size: 10pt; font-family: calibri, sans-serif;"strongspan style="color: #333333;"Working at The Bancorp Bank, N.A. and Benefits Information:/span/strongspan style="color: #333333;" a href="********************************************** rel="noopener" target="_blank"span style="color: #73a229;"click here/span/a/span/span/p /div /div /div h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" Diversity amp; Background Screening /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0in; background: white;"span style="font-size: 10pt; font-family: calibri, sans-serif;"span style="color: black;"strong Diversity amp; Inclusion at The Bancorp Bank/strong:/spanspan style="color: #333333;" a href="********************************************************* rel="noopener" target="_blank"click here/a/span/span/pp style="margin: 0in; background: white;" /pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: black; font-family: calibri, sans-serif;"The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment./span/pp style="margin: 0in; background: white;"span style="font-size: 10pt; font-family: calibri, sans-serif;" /span/pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: black; font-family: calibri, sans-serif;"Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history./span/pp style="margin: 0in; background: white;" /pp style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"br/br//pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: #ffffff; font-family: calibri, sans-serif; background-color: #ffffff;"span style="font-size: 11pt; font-family: Calibri, sans-serif; background-color: #ffffff;"#LI-CB1/span /span/pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: #ffffff; font-family: calibri, sans-serif; background-color: #ffffff;"span style="font-size: 11pt; font-family: Calibri, sans-serif; background-color: #ffffff;"span style="color: #ffffff;"#LI-Remo/spante/span/span/pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: #ffffff; font-family: calibri, sans-serif; background-color: #ffffff;"span style="font-size: 11pt; font-family: Calibri, sans-serif; background-color: #ffffff;"span style="background-color: #ffffff;"#LI-Hybrid/span/span/span/pp style="margin: 0in; background: white;"span style="font-size: 10pt; color: #ffffff; font-family: calibri, sans-serif; background-color: #ffffff;"span style="font-size: 11pt; font-family: Calibri, sans-serif; background-color: #ffffff;"span style="background-color: #ffffff;"#BancorpRemote/span/span/span/p /div /div /div /div

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Sales Representative II is responsible, under the direct supervision of the Sales Manager, for the administration of all assigned account relationships and for the development of new business for the Premium Finance Company. Essential Functions/Responsibilities Maintain and service assigned portfolios and appropriately cross sell other bank products. Maintain close customer contact to ensure continued satisfaction and to follow or anticipate additional financing needs. Negotiate to properly structured and priced credit facilities consistent with the Premium Finance Companies credit policies and lending practices. Ensure the agency profile is complete prior to submission. Recommend terms and pricing in line with the retail agencies size and volume. Help to respolve any high level collection issues. Ensure that lines of credit are renewed in a timely fashion. Respond to customer needs in a timely fashion. Ensure that customer requests with other departments are being properly followed clearly all service issues. Respond quickly and effectively on all new business referrals from Senior Management or other areas of the Premium Finance Company. Maintain and follow a list of prospective customers. Develop and maintain new business sources. Solicit new business as opportunities may arise from existing customers, at business social functions, or through state association events. Provide reports of information as required. Assist with problem resolution. Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job High School Diploma or GED and a minimum of 3 years outside sales experience with proven goal achievement in the financial and/or banking industry. Familiarity with credit underwriting, basic accounting and loan documentation. Proficient computer skills using Microsoft Word, Excel and Outlook. Good level of interpersonal and social skills needed to interact with customers or prospective clients. Good personal time management skills. Good mathematical skills. Ability to sell and negotiate. Ability to meet sales goals. Good administrative skills. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Preferred Knowledge and Skills Bachelors degree preferred. Level of Complexity and Scope Degree of Independence and Decision-Making Required Supervisory Responsibilities None Physical Requirements Frequent travel necessary to solicit new business or visit clients Valid drivers license Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and a computer printer. Close visual acuity to perform an activity such as: preparing and analyzing data and figures, viewing a computer terminal; expansive reading or visual inspection of work. The person in this position frequently communicates with peers within own department or other departments. Must be able to exchange accurate information. The worker is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Frequently drives to customer, events and/or other company offices to conduct business. Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Salary Range: $74,000 - $98,000 Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Call Center Representative to join our team in either Harrisburg, Halifax, or Pottsville. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview - In Call Center Mondays, Tuesdays, and Fridays 8:30am-5pm, Remote Work Saturdays and Sundays 8:30am-5pm The Call Center Representative is responsible for providing customer service of the highest caliber to persons external to the company by recognizing needs and providing appropriate solutions. The Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. The Representative will follow procedures and policies and seek exception approvals as warranted. This individual will also assist with a variety of operational tasks, crucial for the success of the Operations Department. The Call Center Representative will coordinate work within the department and with other departments to ensure delivery of superior quality service to customers. Essential Duties and Responsibilities Assists customers, vendors, prospects or other members of the public calling one of Mid Penn's specially designated customer-service telephone numbers. Recognizes needs and offers viable solutions of products and services to enhance customer relationships and experiences. Provides referrals to other departments or individuals as applicable. Provides support to the daily operation of the call center, ensuring efficiency and a high customer service level. Communicates and interfaces with other departments and management personnel as required by efforts to ensure the highest level of service or problem resolution for callers. Assists Operations Department on other operational tasks, including wire transfer call back procedures, processing of loan payments, internet password resets, debit card activations, and approved debit card limit increases. May perform assisted transactions to support customers with inquiries in an interactive environment using video and telecommunication equipment, specifically Interactive Teller Machines (ITM). Interacts with customers cashing checks to review check negotiability, proper identification and determine if transaction can be completed. Assists customers with routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers, loan payments and account balance inquiries. Maintains customer confidentiality and recognizes Red Flag indicators and acts accordingly. Assists customers who have been victims of fraud by addressing their concerns and providing guidance on how to protect their accounts Prints and mails documents, statement, and other notices. Sends and responds to email notifications for various purposes including, but not limited to, card limit increases, customer identification/verification, mobile deposit status, etc. Responds to voicemails. Assists with varies customer requests and activities, including, but not limited to, card limit increases, travel notifications, password resets, unlocking user profiles (consumer and business), online banking enrollment, address changes, payoff requests, Telebanker PIN resets, stop payments, ACH revocations, card activations, software activation, etc. Opens/closes teller drawer in Integrated Teller daily - buy/sell cash drawer. Makes use of the company's Customer Relationship Management system to record customer interactions, helps buil

About Us Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Capital Bank Home Loans, a division of Capital Bank N.A., is a premier nationwide mortgage lender. We deliver over $1BLN in new mortgage originations annually with a 50 state platform, in house underwriting and closing, and excellent pricing and products. We invested in digitizing our online mortgage application process to help expedite home buying or refinancing for our customers. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Many top ranked mortgage lenders have joined Capital Bank Home Loans and we are looking to grow the business further by bringing in branches or independent originators. Position Purpose We are currently hiring experienced Mortgage Loan Originators (MLO) with Consumer Direct experience. The Mortgage Loan Originator performs a wide range of duties related to the origination of residential mortgage loans while providing excellent customer service and effectively managing the pipeline. Position Responsibilities Making outbound and receiving inbound calls for company generated leads. Originate loan applications ensuring correct pricing, fulfillment of investor guidelines, compliance with federal and state banking credit, and non-discrimination regulations. Assist the processor in securing needed documentation as required for loan approval. Constantly review investor guidelines, in order to remain current with agency (FNMA, FHLMC, GNMA, MHF) and individual investor guidelines. Maintain high levels of customer service while managing each applicant's and support staffs expectations. Minimum Education & Experience A minimum of 3 years' work experience originating residential mortgages. Experience in originating loans for sale to FNMA, FHLMC, GNMA and/or CDA preferred. Experience using a mortgage loan management system is required; Encompass experience highly preferred. Technical Knowledge and Skills Strong interpersonal, communication and customer service skills. Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. Working Arrangements This is a hybrid role expected to work in office Monday, Tuesday, Thursday, and Friday. You will be able to work remotely on Wednesday. Compensation This is a 100% commission-based role. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more! Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.

The SBA Underwriter III role supports the Commercial and Small Business Banking lines of business. This position functions as a credit resource who engages in eligibility determination, recommends appropriate loan structures, analyzes financials/projections and underwrites facility for a wide range of business credits while maintaining appropriate service level agreement. This position underwrites more complex credits and may coach and mentor junior underwriters. The ideal candidate will help us grow the line of business through thoughtful efficiency recommendations and will become a trusted resource for the SBA sales team. Essential Functions * Efficiently and thoroughly determine the credit worthiness of new SBA loan requests and risk ratings for annual reviews * SBA loan decision authority under the Dual Loan Approval Authority matrix structure * Disseminate Northwest's and SBA credit risk appetite to lenders and team partners in their assigned regions * Engage in monitoring of all SBA credit-related portfolio trends, and banking rules and regulations applicable to SBA loan portfolio * Review and decision SBA credit requests, annual reviews and portfolio monitoring / management up to designated joint lending authority * Determine the appropriate level of credit underwriting and due diligence to appropriately characterize the risk profile of each credit * Identify credit strengths, weaknesses, and mitigating factors * Engage in pre-flight reviews of credits * Determine eligibility requirements based on SBA SOP * Meet or exceed established service level expectations * Review term sheets and commitment letters prior to issuance to customers * Prepare and present updates as needed to senior leadership * Support the Bank in developing understanding of SBA eligibility and processes within the organization * Support training across organization as needs arise * Ensure complete data integrity in origination and annual review process and ensuring that loan requests are accurately and completely presented * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience * Bachelor's degree in accounting or finance related degree preferred * 5-6 years of experience in SBA lending or credit administration including credit analysis, portfolio management, loan review and/or special assets with a focus on SBA required * Experience with and knowledge of SBA eligibility required * Experience with and knowledge of USDA programs preferred * Experience as a Commercial Loan Officer preferred #LI-EK1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Work Arrangement: and can be located anywhere in the U.S.A.*** Originates business for the bank suitable for loan generation of Small Business Administration 7a, Express, 504 and USDA loans. Gathers applications, perform financial analysis of required cash flow, and presents the package within credit policy requirements. Directly interact with and manage client relationships. Responsibilities Essential Functions Generates new Small Business Administration (SBA), Express, 504 and USDA loans from small business clients in accordance with established annual goals and objectives. Originates new paid and non-paid referrals and face-to-face contacts. Identifies main client groups and audiences, determine the best way to communicate information to them, and develop and implement a communication plan. Manages client relationship on originated loans through closing. Makes periodic site visits to clients, within defined market region, to assist Portfolio Management Group and to provide compliance with Annual Review Documentation from borrowers. Cross-sells bank services to existing loan relationships and manage relationships. Pre-screens loans with knowledge of SBA and USDA for proper structure, conformity, and eligibility with respect to the applicable loan program. Follows up on any exceptions or account matters. Gathers complete underwriting packages, and present for acceptance Commitment Letter with clients. Assists team with obtaining from clients the documentation required to close the transaction. Works with Small Business Lending division on all loan submissions, presentations and qualification matters. Manages client relationship and expectations of new accounts by taking loan applications, attending closings and providing customer service. Works with borrower/applicant to facilitate convert loan opportunities. Acts as primary liaison with the client and handle any issues/problems. Participates Loan Committee presentations. Participates in community and business functions/groups to provide a positive image for the bank within the region's marketplace. Establish referral contacts within the community. Maintains strong working relationships with referral contacts. Educates clients of advantages and create brand recognition in the market. Attends local SBA functions to establish Banks presence and cultivate CDC relationships. Perform other duties as assigned. Qualifications Education/Experience Requirements Undergraduate degree in a related field or an equivalent combination of training and experience. Five years Marketing, sales, and business development experience, including two years Finance/Lending background. Preferred Requirements Demonstrated prior business success in Small Business Administration Lending/Sales. Excellent verbal, written, and interpersonal communication skills. A team player able to work effectively in a team fostered, multi-tasking environment. Proficient in Microsoft Office suite, e.g. Excel, Word, Outlook. Strong working knowledge of financial analysis including: cash flow, balance sheet, financial ratios, industry analysis, audit, etc. Background & EEO Statement This job will be open and accepting applications for a minimum of five days from the date it was posted. Salary Range: $80,000 - $97,000 Plus Incentive This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process. Working at The Bancorp Bank, N.A. and Benefits Information: click here Diversity & Background Screening Diversity & Inclusion at The Bancorp Bank: click here The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history. #LI-DW1 #LI-Remote #BancorpRemote

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Wealth Associate is responsible for helping with sales and service initiatives in the Wealth department. In this role the Wealth Associate will work towards gaining familiarity and eventually proficiency in all required systems and processes, relationship management, business development, and financial planning with the goal of advancing into a client facing role. The Wealth Associate will focus on growing professionally while supporting the business needs of the department. They will help to free capacity for more Senior Wealth Advisors, Fiduciary Officers, and RPS Specialists so they can focus on increasing sales revenues and providing outstanding client service. Essential Functions/Responsibilities The Wealth Associate will help drive an outstanding client experience while supporting advisors to drive revenue growth in the Wealth Management business. Assists with managing non-complex client relationships including selection of asset allocation strategies and basic financial plans Will assist with proactive outreach to team members Book of Business to drive client engagement Maximizes client satisfaction to ensure retention of clients; aids more Senior Wealth Advisors in expanding relationships by assisting with sales and service efforts May work with Retail/Commercial business partners on less complicated sales opportunities where appropriate Complete certain client requested actions as directed by supervisor Assists in the completion of various tasks within the appropriate Wealth operating systems (e.g. AddVantage, Investor's View) as instructed by supervisor May be asked to assist on department projects as needed Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job 0-3 years of experience in professional environment, financial services experience preferred Bachelor's degree and/or equivalent work experience strongly preferred Proficient in Outlook, Word, Excel, PowerPoint and other general operating systems Experience with financial planning software preferred Demonstrated ability to work both independently and as part of a team Strong oral and written communication skills Preferred Knowledge and Skills To obtain CRPC or FPQP designation in first 180 days in role Level of Complexity and Scope Problems faced are moderatly Degree of Independence and Decision-Making Required Supervisory Responsibilities Physical Requirements Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.

Value Proposition Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers. Overview The role will act as the primary resource after credit approval to facilitate the loan through settlement including general administrative functions, relationship manager and client correspondence, due diligence review, coordination with bank counsel, and document delivery. Works to settle new and modified commercial loans and complete due diligence in a timely manner. Ensure that the loans are settled according to credit approval and Bank policy and that they adhere to state and federal lending regulations to reduce the risk of financial loss to the Bank. The role will understand client needs and engage professionally and proactively with clients, attorneys, and all third parties to ensure an efficient and effective fulfillment process, understanding various risks associated with closing and documentation of commercial loans and working to mitigate identified risks. This position is remote within the Fulton Bank footprint (DE, MD, NJ, PA, VA). Responsibilities Conducts thorough due diligence on the parties and collateral that are a part of each commercial loan and ensures that all required information is obtained and reviewed, all internal coordination is completed, and the approval assumptions and conditions are met. Completes review of entity formation and organizational legal documents to validate and ensure appropriate parties are included in loan documents. Coordinates with bank counsel to review outside counsel documentation ensuring compliance with approved underwriting guidelines, company policies, and regulatory standards for all states. Prepares loan documents using the bank's loan documentation program. Reviews loan approvals and internal systems for critical information to understand the transaction. Reviews bank counsel documents to ensure documents accurately reflect the internal credit approval for the transaction. Ensures alignment with the bank's loan origination system. Reviews to include loan parties, obligated parties, collateral, and all other general terms of the transaction. Works directly with customers, relationship managers, credit, and other internal teams. Partners closely with outside counsel on all aspects of the loan transaction. Communicates professionally to other third parties including attorneys, insurance, and title companies to ensure all documentation has been collected and reviewed. Conducts due diligence on loan parties, collateral, and other pertinent approval requirements, including corporate and other entity documentation, searches, title, and insurance. Prepares and monitors internal closing checklists as well as attorney checklists for assigned loans. Reviews loan documentation prepared by counsel to ensure bank approval and guidelines are followed and addresses any discrepancies between attorney documentation and bank requirements. Serves as a resource for counsel to ensure bank requirements are met. Meets service level agreements (SLAs) with all external and internal customers. Proactively manages daily activity, independently prioritizes multiple simultaneous transactions (10 or more). Organize items for settlement, prepare and approve settlement and disbursement instructions and provide funding instructions to centralized funding team. Assists lending staff with the resolution of documentation issues and other procedural matters. Ensure service level agreements are met with external and internal customers. Qualifications Education Associate Degree or the equivalent experience. Specialty: general studies. (Required) Bachelor Degree or the equivalent experience. Specialty: business, administration or related. (Preferred) Experience 5 or more years paralegal or equivalent related to legal review of commercial loan documentation. (Required) 3 or more years experience with commercial lending functions, which could include commercial and industrial loans, agricultural loans, small business administration loans, or commercial real estate loans. (Required) 5 or more years experience with attorney closings, review of commercial loan documents, and interaction with attorney closing transactions. (Preferred) 5 or more years customer service. (Preferred) Certifications Paralegal certification. (Preferred) Knowledge, Skills, and Abilities Understanding of when and how changes to a deal need credit approval along with a clear knowledge about attorney closing processes (Required) Able to multi-task, problem solve and efficiently manage time (Required) Motivated team player with excellent verbal and written communication skills (Required) Reputation for responsiveness and customer focused mindset (Required) Knowledge of complex due diligence materials relevant in loan transactions (Preferred) Able to review and understand corporate legal documents including formation documents and entity agreement documents (Preferred) Familiar with Microsoft Word, Outlook and nCino programs (Preferred) Other Duties as Assigned by Manager This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management. Pay Transparency To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. The hourly rate for this position is $25.72 - $42.84. Benefits Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank. EEO Statement Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status. Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

The Security Operations Analyst II is responsible to investigating cybersecurity violations, and support HR, Legal, BSA, and Fraud department with internal investigations and eDiscovery. Essential Functions * Analyze the computing environment to detect, isolate, and remediate advanced cyber security threats * Monitor and analyze security events, logs and reports from various tools and technologies * Provide first level critical response for all information security related incidents * Administration of technical controls including, but not limited to, SIEM, endpoint security, and content filtering systems * Interpret threat intelligence data and making actionable * Record information security incidents within an incident tracking system * Assist Information Security Engineers with testing of technical controls and vulnerability remediation * Provide support and guidance to end users * Operation of digital forensic lab equipment * Creation of event alerts and custom reports * Control and minimize nonpayroll costs * Recommend improvements to procedures * Recommend service and delivery enhancements * Attempt to exceed departmental expectations Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Additional Responsibilities * Complete special projects upon request Safety and Health for those without supervisory duties * Abide by the rules of the safety and loss prevention program * Perform work tasks in a safe manner * Report any and all injuries to supervisor * Know what to do in case of an emergency QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Associate's Degree Or Work Experience 3 - 5 years of experience or an equivalent combination of education and related work experience General Employee Knowledge, Skills, and Abilities * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills and Abilities Work experience as a responder handling complex information security incidents Knowledge within various layers of the OSI Reference Model Understanding of database, network, telephony, and operating system security Understanding of TCP/IP communications ports and protocols Log analysis and query skills Scripting skills Licenses and Certifications An entry-level CompTIA Security+ or equivalent certification from a recognized professional organization Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. ESSENTIAL FUNCTIONS: * Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals * Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services. * Actively engage with and greet customers and take ownership to resolve any customer issues or concerns * Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed * Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications. * Exceptional delivery of our 5 Culture Promises * Complete educational training as assigned and self-educate using bank designed programs and applications * Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings * Knowledge and adherence to all security and dual control processes * Responsible to participate in branch opening and closing tasks as needed * Protect the bank from unnecessary risk by following compliance, risk, and operational procedures * Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed * Work evening hours and weekends as scheduled, assigned, or necessary * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment KNOWLEDGE, SKILLS, & ABILITIES: * Ability to establish effective working relationships among team members and participate in solving problems and making decisions * Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written * Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information * Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information * Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas * Knowledge of computers and the Teller System QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: * High School Diploma or equivalent preferred Work Experience: * Customer service experience preferred * Cash handling experience preferred * Banking and/or retail experience preferred All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position! Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. Develops and maintains profitable small business banking relationships within the Consumer Bank by focusing on the holistic and long-term needs of business owners and their business. As a specialist and trusted advisor, responsibilities include identifying needs, recommending deposit, treasury, loan products, negotiating deposit and loan terms, coordinating loan approvals and closings, opening and managing deposit accounts, and referring clients to key partners within the company. In addition, the Business Specialist is tasked with developing core client relationships with existing clients and finding new opportunities for First Financial in the small business segment. Business Specialists manage an existing portfolio of clients, seeks opportunities to work with employees of clients, introduces client to partners as needed, and prospects for new clients through networking and external calling efforts with internal and external partners. Provide training, coaching, and guidance to assigned districts and banking centers to promote the development and growth in the small business segment.less than br>As part of the Consumer Bank, the Small Business Segment team is responsible for developing, defining, and executing the strategy that positions First Financial as ‘The' community bank for small business owners, their families, and employees. Responsible for attracting, retaining, and growing core client relationships by fostering a trusted business advisor relationship that leverages all that First Financial has to offer business clients.less than br>The Small Business Segment, Business Specialist I, reports into the Retail Bank and serves in multiple capacities. This individual contributor will work in a designated banking center, district and region, and will be held accountable for the following: less than br>Responsible for executing against and achieving the stated goals and objectives of the retail bank and consumer bank strategy, the Business Specialist will proactively engage in and pursue activities that support this effort, working directly with retail teams, district and region leadership, other segment specialists and advisors, and external partners. Essential Functions/Responsibilities Partner with Retail Banking leadership and Business Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core small business segment relationships, fulfill client's financial needs and provide a fIRST Class Client Experience. Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the small business segment, achieving established individual production and growth goals, district and region goals and objectives. Responsibility to manage, deepen and grow client relationships with a primary focus on business relationships with credit and deposit exposure assigned to the small business segment. Initiate and maintain client and prospect contact through timely and relevant contact strategy, including but not limited to client interaction in the banking center, telemarketing, digital and/or participating in various activities and events outside of normal working hours. Establishes personal sales plans/strategies for assigned districts and region to achieve success in the small business space, leveraging and following up on leads and campaigns to deepen and win new core small business relationships, anchored with a small business checking account. Coordinates new loan origination requests, conducts loan closings, opens new Small Business Banking deposit account relationships, and takes on a holistic approach when discussing client needs by referring other Bank products and services as necessary throughout the bank. Supports Business Program Manager and Retail Leadership by consulting with other Small Business Bankers and Banking Center teams on challenging/complex situations with small business clients and working to identify new introductions and opportunities. Serves as a liaison and knowledge resource for financial center teams and associates with respect to small business products, services, promotions, program enhancement, etc. that impacts how we succeed in the small business segment. Assists program manager with providing leadership, feedback and guidance within the small business segment that leads to improving the program and long-term success in the small business segment within the assigned districts and region. Participates bank marketing and sales promotions focused on the small business segment, especially within the district and assigned region; contributes to initiatives and programs designed to promote organization's strategic priorities. Complies with all bank, loan and regulatory guidelines and policies, maintaining operational excellence with loans and deposits within the portfolio. Identify and develop the small business client segment book of business; provide in-market support and involvement in fostering client relationships and uncovering opportunities. Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model. Participate and lead in the First Financial Bank Experience by being active in site center huddles, district and region meetings to support sales and service activities across the markets they serve. Consistently meet or exceed sales and referral goals as set by management, by effectively collaborating with lines of business in an effort to assist clients meet their dedicated financial needs. Provide coaching and feedback to the financial center teams in the referral and sales activities with a specific focus on the small business client segment. Hold periodic meetings with district and market leadership, as well as regional presidents and key stakeholders supporting the region and program, to align all resources around our plan and to prioritize actions. Create powerful strategic partnerships with internal and external partners to establish priorities and identify needs in the small business space within the communities we serve. Build relationships that will allow us to create opportunities for FFB to partner with organizations in the community to create plans, strategies, and tactics that serve the small businesses and owners. Leverage connections within the communities assigned to actively market campaigns, promotions, and products that are applicable to small businesses and their owners/employees. Accountable for performance of the district and region from a small business development perspective, and leadership of the local teams. This is accomplished through on-going coaching, development and performance management, development planning, on-going performance feedback and coaching on results. Be knowledgeable and proactive with assisting clients seeking an SBA loan with First Financial. Lead the process with clients, partnering with the SBA team and processors to properly service and work the SBA claims. Be involved with ensuring proper policies, procedures, servicing activities, and internal controls are being performed to the satisfaction of the SBA, as well as Risk Management. Time spent in activities will fluctuate as needed to support the achievement of the customer segment goals and objectives This role is also responsible for the adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot ActPartner with Retail Banking leadership and Business Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core small business segment relationships, fulfill client's financial needs and provide a fIRST Class Client Experience. Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the small business segment, achieving established individual production and growth goals, district and region goals and objectives. Responsibility to manage, deepen and grow client relationships with a primary focus on business relationships with credit and deposit exposure assigned to the small business segment. Initiate and maintain client and prospect contact through timely and relevant contact strategy, including but not limited to client interaction in the banking center, telemarketing, digital and/or participating in various activities and events outside of normal working hours. Establishes personal sales plans/strategies for assigned districts and region to achieve success in the small business space, leveraging and following up on leads and campaigns to deepen and win new core small business relationships, anchored with a small business checking account. Coordinates new loan origination requests, conducts loan closings, opens new Small Business Banking deposit account relationships, and takes on a holistic approach when discussing client needs by referring other Bank products and services as necessary throughout the bank. Supports Business Program Manager and Retail Leadership by consulting with other Small Business Bankers and Banking Center teams on challenging/complex situations with small business clients and working to identify new introductions and opportunities. Serves as a liaison and knowledge resource for financial center teams and associates with respect to small business products, services, promotions, program enhancement, etc. that impacts how we succeed in the small business segment. Assists program manager with providing leadership, feedback and guidance within the small business segment that leads to improving the program and long-term success in the small business segment within the assigned districts and region. Participates bank marketing and sales promotions focused on the small business segment, especially within the district and assigned region; contributes to initiatives and programs designed to promote organization's strategic priorities. Complies with all bank, loan and regulatory guidelines and policies, maintaining operational excellence with loans and deposits within the portfolio. Identify and develop the small business client segment book of business; provide in-market support and involvement in fostering client relationships and uncovering opportunities. Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model. Participate and lead in the First Financial Bank Experience by being active in site center huddles, district and region meetings to support sales and service activities across the markets they serve. Consistently meet or exceed sales and referral goals as set by management, by effectively collaborating with lines of business in an effort to assist clients meet their dedicated financial needs. Provide coaching and feedback to the financial center teams in the referral and sales activities with a specific focus on the small business client segment. Hold periodic meetings with district and market leadership, as well as regional presidents and key stakeholders supporting the region and program, to align all resources around our plan and to prioritize actions. Create powerful strategic partnerships with internal and external partners to establish priorities and identify needs in the small business space within the communities we serve. Build relationships that will allow us to create opportunities for FFB to partner with organizations in the community to create plans, strategies, and tactics that serve the small businesses and owners. Leverage connections within the communities assigned to actively market campaigns, promotions, and products that are applicable to small businesses and their owners/employees. Accountable for performance of the district and region from a small business development perspective, and leadership of the local teams. This is accomplished through on-going coaching, development and performance management, development planning, on-going performance feedback and coaching on results. Be knowledgeable and proactive with assisting clients seeking an SBA loan with First Financial. Lead the process with clients, partnering with the SBA team and processors to properly service and work the SBA claims. Be involved with ensuring proper policies, procedures, servicing activities, and internal controls are being performed to the satisfaction of the SBA, as well as Risk Management. Time spent in activities will fluctuate as needed to support the achievement of the customer segment goals and objectives This role is also responsible for the adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job 5-7 years client experience in Retail Banking and/or in the financial services industry with experience working with business owners. 5-7 years sales and service experience with previous success in achieving sales and service goals in retail environment or in a retail or business banking role within First Financial. Bachelor's Degree or equivalent experience combination of education and work experience in sales preferred. Familiarity with consumer and small business credit Demonstrated success with consultative, needs-based selling Experience working with senior levels of organizations with strategic planning and execution. Excellent interpersonal, verbal and written communication, organizational, managerial and project management skills. Well-developed customer relations skills; ability to influence without authority Ability to manage multiple tasks/projects and deadlines simultaneously. The ability to work well independently with limited direct supervision. Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management. Demonstrated ability to work both independently and as part of a team. Preferred Knowledge and Skills Level of Complexity and Scope Degree of Independence and Decision-Making Required Supervisory Responsibilities Physical Requirements Compliance Statement The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements. Development and Training Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.

Northwest Bank, one of the top 100 largest banks in the United States, is seeking a seasoned marketing leader for the role of Executive Director, Digital & Marketing Channels. This senior leadership position is pivotal in overseeing all marketing channels, including digital and traditional media, across the bank's four-state footprint. The Executive Director will lead and manage all digital and traditional marketing channels to ensure cohesive and effective marketing strategies. They will oversee relationships with external agencies, including the bank's agency of record (AOR), to drive impactful marketing campaigns. Passionately leading and mentoring the marketing team, the Executive Director will focus on their learning and development to cultivate the next generation of marketing leaders at Northwest. This influential role requires a dynamic leader who combines marketing acumen with business knowledge and a passion for developing talent. Join Northwest Bank and play a key role in shaping the future of our marketing efforts and driving our continued growth and success. Extensive experience in marketing leadership, with a strong track record in both digital and traditional media, is essential. Proven ability to manage external agency relationships and drive successful marketing initiatives is required. Exceptional leadership skills, with a focus on team development and fostering a positive, growth-oriented environment, are crucial for this role. Essential Functions * Translate line of business marketing strategies into actionable multichannel marketing programs that drive revenue-attributable business outcomes across all divisions, including Retail and Small Business, Commercial, Mortgage and Retail Lending, and Investments * Collaborate with internal and external marketing partners and business units to design and manage strategy and execution for digital marketing, including content marketing, digital advertising, organic search, paid search, social media and website * Execute tactics for building traffic and growing customer base through online media and SEO * Oversee key external communication channels (thought leadership content, email and other online content), lead efforts to produce relevant and engaging communications that result in measurable action * Lead marketing support efforts for other departments and encourage strong collaboration and teamwork to execute cross-departmental initiatives * Develop and manage the channels marketing budget, providing monthly and quarterly reports as required * Develop recurring marketing return on investment reporting and analysis * Partner with the bank's technology team to recommend and implement the marketing technology stack, including customer data platform, marketing automation system, website content management system, and other critical technologies * Demonstrate creativity, out-of-the-box thinking and resourcefulness in leading team to meet ambitious growth goals * Educate the marketing team and bank leadership on digital marketing trends and best practices * Manage and coach team of marketing professionals to ensure flawless planning and execution of marketing initiatives; provide regular and ongoing performance coaching and career development opportunities with a focus on retaining and recruiting top talent Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Additional Responsibilities * Complete other duties and special projects as requested by management Safety and Health for Supervisors with Direct Reports * Provide leadership and positive direction for maintaining the safety and loss prevention program * Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified * Help implement emergency procedures QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Marketing, Communications, or related field Or Work Experience 12 - 15 years Directly related, progressively responsible work experience And 12 - 15 years Experience with hands-on digital marketing with a for-profit business, non-profit organization or with a consultant working closely with nonprofits And 6 - 8 years Management Experience General Supervisory/Manager Knowledge, Skills, and Abilities * Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches * Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans * Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion * Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning * Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience * Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information * Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required * Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Additional Knowledge, Skills and Abilities Subject matter depth and breadth expertise required in developing and implementing integrated digital marketing campaigns with measurable results, including paid digital marketing tactics (search, display, video, sponsored content, etc.), search engine optimization, and account-based marketing Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Treasury Management Direct Advisor is responsible for Sales of Treasury Management Services to small business bank customers. The Treasury Management Direct Advisor will proactively engage with their retail/consumer and small business bankers to identify additional opportunities to deepen existing relationships, acquire new deposits and grow business households. They will follow up on all TM referrals from Consumer Banking, Commercial Banking, Business Banking and Trust Services. This position will partner with Office Managers and small business bankers to conduct cash flow conversations and coordinate sales presentations with client and/or prospect. The Treasury Management Direct Advisor will continue to coach Officer Managers and Business Bankers to identify and refer TM opportunities and partner to achieve assigned TM goals. The Treasury Management Direct Advisor will communicate and follows up with customer to create a positive onboarding customer experience. Essential Functions * Partner/cultivate relationships with retail offices and small business bankers * Report work progress to supervisor * Co-Plan and co-develop strategic initiatives with TM Direct Team leader * Train partners on TM and how to identify and refer new products and services * Produce accurate TM proposals * Analyze Northwest and competition's statements for comparisons * Knowledge of NWB business DDA's and Business Analysis account * Knowledge of ICS Treasury Management solution * Produce quality Power Point presentations * Knowledge of Municipalities * Knowledge of Sweep Account Product * Analyze/prepare Earning Credit Ratio calculations on analysis accounts * Knowledge of Merchant Services * Knowledge of Business/Debit/Credit Cards * Knowledge of all TM solutions, including Remote Deposit Capture, ACH, Information reporting, Positive Pay solutions, Lockbox, and ESCROW Management * Understand business cash flow cycle * Conduct virtual sales presentations or deliver information over the telephone * Achieve sales goals and initiatives * Partner Branch Offices and small business bankers * Consult with business to identify needs and make appropriate recommendations * Coordinate sales efforts with other departments * Identify and refer to other lines of business based upon customer's needs * Produce personal accounts from business customers * Perform regular follow-up with customers * Maintain client data in CRM system, log joint calls and client interactions. Enter pipeline opportunities * Provide constructive feedback on process or procedural improvements * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * Bachelor's degree in Business, Finance, or related field, * 2-6 years of banking experience * 2-6 years of treasury management experience * 6-8 years of customer service/sales experience #LI-EK1 Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Lead Business Intelligence Developer will work independently and provide leadership to a team of BI developers. The lead must have experience in SQL, SSIS, SSRS, and SSAS. Azure ADF, Synapse pipeline; Power BI, experience beneficial. The lead will be responsible for complex ETL, query, and reporting development, production support, change control monitoring / approval, proactively reviewing existing data environment (on-prem SQL, and Azure technologies) identify issues, identifying continuous improvement opportunities. The lead will participate in daily team standups, ensure adherence to SDLC and coding standards, ensure the code repository's integrity, perform code reviews and release notes reviews. The lead may need to model new data structures and develop new analytics tools for our stakeholders. The lead will also be required to participate in project team meetings and provide input on work execution, develop roadmaps. mentor and support onshore and offshore team members. The lead will assist in project planning and resource assignments. Essential Functions * Conduct meetings with senior business leaders to clarify requirements (e.g. Reports, Dashboards, Queries, Extracts, etc.), discuss status of work in progress, issues and their solutions * Support onshore and offshore team members with technical guidance, adherence to standard, code and release notes reviews, lessons learned * Design and implement ETL and ELT solutions using SQL, SSIS, C#, ADF, and Python / PySpark. Support and provide maintenance programming for ETL and ELT solutions * Adhere (and ensure team adherence) to Northwest SDLC procedures while performing all build, test and deployment activities * Ensure team members follow best practice for all design and build work * Determine approach to import and transform data to fit existing data architecture * Ensure service level agreements (SLAs) are achieved. Assist in defining these SLAs, and automation to monitor SLAs * Perform production support as needed. Troubleshoot and resolve issues with the perspective of minimizing incidents and developing supporting documentation that may be used by Tier 1 support teams * Maintain data quality as a priority, and engage with teams on any needed Data clean-up * Mentor team members and plan their growth in current and new technologies * Write technical documentation for data flows and jobs * Manage team and coordinate completion of project requests * Follow Change Management procedures * Assist with deployments to preproduction environment * Protect customer PII data Additional Essential Functions * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Additional Responsibilities * Participate in other projects on request. * Abide by the rules of the safety and loss prevention program Safety and Health for Supervisors with Direct Reports * Provide leadership and positive direction for maintaining the safety and loss prevention program * Actively participate in and support employee participation in the safety and loss prevention program by ensuring that employees know how to properly report a safety issue, making sure that all accidents are promptly reported to Human Resources and documented, and ensuring that prompt action is taken whenever workplace hazards are identified * Help implement emergency procedures QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Bachelor's Degree Computer Science, Information Technology (Software Development track) or Engineering with a concentration in data management, analytics, programming or related AND at least10 years relevant work experience Or Master's Degree Computer Science, Information Technology (Software Development track) or Engineering with a concentration in programming AND 8 years equivalent work experience Or Work Experience 8 - 12 years BI/Analytics development experience using Microsoft technology stack (e.g. SSIS, SSRS, SSAS, SQL Server) or equivalent technologies and toolset e.g. , Python, MySQL, etc. 5 - 6 years Writing SQL statements for relational database management systems for MS SQL Server, or MySQL Banking experience General Supervisory/Manager Knowledge, Skills, and Abilities * Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches * Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans * Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion * Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning * Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience * Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information * Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required * Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters Additional Knowledge, Skills and Abilities Knowledge of object oriented programming using C#, Java or similar contemporary programming languages Knowledge of relational data model Knowledge of Microsoft SQL Server, SSIS, SSRS, SSAS (tabular model) and equivalent technologies available from other vendors Ability to write SQL statements for relational database management systems like SQL Server, Oracle, or MySQL and using contemporary NOSQL databases like Mongo or Cassandra Ability to work with large datasets in building pipelines, pipeline architectures and integrated datasets using traditional data integration technologies using APIs, SQL Server SSIS, etc. Skill in working with and optimizing existing applications and helping to move them in production Skill in working with source code repositories like Microsoft Team Foundation Services (TFS), GitHub, SVN or other equivalent tools Experienced in branching, merging, release management, versioning, etc; Knowledge of Microsoft Azure, Amazon Web Services or any other cloud ecosystem Skill in incorporating best practices on information security into development efforts; Ability to work within a team environment and possessing communication skills necessary to function with a team Ability to monitor, support, and trouble-shoot applications/systems running on Windows servers and Microsoft SQL servers Knowledge of development solutions adhering to software development lifecycle and technology standards Ability to work in agile environments. Exposure to Scrum framework Knowledge of message queuing technologies such as Kafka, Azure Service Bus, and stream data integration technologies or stream analytics technologies such as Apache Kafka KSQL, Spark Streaming and others Skill in creating ETL solutions using SQL Server Integration Services (SSIS) or other equivalent technologies Skill in developing data warehouses and data marts Skill in creating dashboards and reports using SQL Server Reporting Services (SSRS) and Power BI Licenses and Certifications Microsoft Certified Solutions Developer (MCSD), Data Management or Analytics Development track Within 1 year Or Microsoft Certified Solutions Expert (MCSE) Within 1 year Or Microsoft Certified Solutions Architect (MCSA), Data Management or Analytics Development track Within 1 year Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Assess development and learning needs while developing solutions that align with organizational culture, business goals, and positively impact business results. Essential Functions * Assess development and learning needs and develop performance support solutions that align with organizational culture, business goals and positively impact business results * Provide consulting, coaching and support to management on various training and development related projects, programs, performance needs and development plans * Design and evaluate strategic plans, processes, learning and performance solutions and impact on performance and organizational goals to measure effectiveness * Define learning objectives and evaluate and assess efforts against measurable behavior change * Collaborate with division head concerning budget preparation and implementation * Track and analyze product, program, and process costs * Collaborate with outside consultants to effectively present training programs for executive officers and higher-level management * Maintain knowledge in developing trends and technologies in the industry * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience * Bachelor's degree in Business, Leadership, or Education preferred * 8-12 years of business, leadership, education or training preferred * Banking experience strongly preferred #LI-EK1 Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The WesBanco Insurance Services Intern will learn key foundational banking and insurance concepts to improve his/her banking, insurance, sales, and management skills in a rotational program through various retail functional areas. Develops skills by performing a variety of tasks while gaining knowledge and experience needed for placement into a regular position after successful completion of the program. Responsibilities exist in areas such as Personal Lines, Commercial Lines, and Employee Benefits. Essential Function Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Certificates, Licenses & Registrations This internship will provide the option to sit for State Life & Health exam. Study materials will be provided by Bank for exam prep during internship. Essential Duties and Responsibilities include the following. Other duties may be assigned. Develops and maintains knowledge of Bank products, Insurance products, services, policies and guidelines. Demonstrates knowledge and understanding of compliance and regulatory issues. Assists management team with execution of day-to-day operations of assigned business unit. Completes tasks and assigned projects according to established completion dates. Acts as a resource for customer, business and operational issues while exercising discretion and sound judgement. Provides exemplary customer service in person, by email or by telephone, as defined by Bank pledges. Attends and completes all required training by assigned completion date. Supports Bank's CRA initiatives through active community involvement.

The Director of Collections is responsible to oversee and direct all collections activity and procedures, while ensuring compliance and developing and improving collections procedures. The Director of Collections is also responsible for managing consumer repossessions and legal processes, while mitigating losses to the bank. Essential Functions * Ensure compliance with Northwest policies and procedures, Federal and State regulations, FHA/VA/Rural Development policies, and with private mortgage insurance vendor's policies. Ensure compliance with Fannie Mae and Freddie Mac guidelines and timelines. * Develop use of Nautilus, Signature, Phone, and Collection Software * Develop and direct annual departmental and employee goals * Ensure total document and data integrity * Maximize technology tools available * Coordinate bankruptcy actions with the Loss Mitigation Credit Bankruptcy Officer * Coordinate collection efforts with relationship managers, loan officers, and other management * Develop improvements to collections procedures * Ensure timely collection efforts on accounts * Partner with legal and law enforcement agencies, and investigative vendors as appropriate * Ensure timely repossession of assets, charge off on uncollectible accounts, and recovery efforts on charge off accounts. Ensure appropriateness of loan modifications, forbearances, renewals, extension, deferrals, and re-ages per bank and government regulations and guidelines. * Mitigate losses to Northwest Bank. Ensure adequacy of credit reporting for collections' accounts. Provide effective recovery on losses. * Analyze/Investigate to resolve questionable loans, payments or charges * Meet delinquency expectations * Minimize loss on asset disposition * Ensure timely/cost-controlled disposition. * Work with RSCA and Compliance to identify risk and create controls to mitigate risk. Work with compliance specialists to update policies, procedures, and letters/notices to stay in compliance with new or updated regulations. Attend compliance training events to stay current on new or updated regulations. Work with internal/external audit and government agencies for annual reviews. * Review/Monitor and present monthly reporting for delinquency * Develop cost effective approach to collections. Minimize departmental non-payroll costs. * Identify and review tools and models for collections inventory * Partner with Third Party Risk Management to establish vendors which meets the Bank's objectives. Monitor third-party relationships for compliance. * Participate in Budgeting Sessions * Manage work hours and FTE's to control costs and personal workloads. * Possible work with Bank acquisition team * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * Bachelor's degree in business/finance * 5-6 years of collections experience * 5-6 years of call center collections experience * Supervisory experience * Mortgage and consumer lending experience * Understanding of loss mitigation and loan work out * Financial analysis and customer service Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Mortgage Banker is responsible originating high-quality mortgage and equity loans, while providing excellent service to borrowers and referral sources. This individual also cross-sells bank products and services, while participating as an active member of regional teams. Essential Functions: * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment * Originate permanent conventional and FHA/VA/RD residential mortgage loans, with purposes of purchase, refinance and construction for the centralized channel (Internet, phone, LOS/CRM referrals), home equity loans and lines of credit for the centralized channel (Internet, phone, LOS/CRM referrals), and obtain appropriate financial and credit data to properly disclose and analyze level of risk * Assist with borrower communication for construction loan overflow * Manage mortgage activity according to bank strategies * Interview borrowers to initiate complete, accurate and timely loan applications and disclosures * Meet timelines associated with regulatory disclosures * Work with processing center to streamline the process from application to closing * Maintain thorough knowledge of core lending products and rate/fee structure, thorough knowledge of loan origination system, and working knowledge of related systems * Understand borrower needs and recommending appropriate loan products * Comply to investor, insurer, and bank policies and procedures * Understand and comply with mortgage industry regulations, including the Qualified Mortgage, Dodd-Frank, Home Mortgage Disclosure Act, Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Mortgage Disclosure Improvement Act, Truth-in-Lending laws, etc. * Keep informed of changing rules and regulations, and local real estate and economic trends and developments that may affect loan quality or production * Exercise good credit judgment to decision loans within the Retail Loan Policy and individual loan authority limits * Ensure loan decisions and recommendations are based on accurate information * Manage confidential and sensitive information appropriately * Respond to Quality Control reviews in a timely manner * Monitor and understand performance of individual portfolio * Pro-actively call on abandoned mortgage online applications * Respond to online requests for contact via Northwest website * Maintain thorough knowledge of all Northwest products and services and actively recommending cross-selling opportunities, and of competitor products and recommending enhancements to NWSB products * Promote and maintain a favorable image for the Bank, and customer loyalty by providing superior service to each customer and referral source * Work cooperatively with referral sources and mortgage production staff * Project professional image that inspires confidence and trust * Manage flexible schedule to meet customer needs Qualifications: * Bachelor's Degree in related subject preferred * registration with NMLSR and annual renewal Registering with the Registry and maintain registration Obtaining a unique identifier through the Registry Providing MLO unique identifiers to consumers Upon Hire required Education: * Bachelor's Degree in related area of study preferred Work Experience: * 3 - 5 years lending/banking experience, knowledge of secondary market and regulatory guidelines, customer service and sales experience #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.