Night Auditor Jobs in Sunnyvale, CA

The Agent Office Ambassador - Willow Glen provides hands-on support and oversight for the day-to-day needs and functions for Sereno's Willow Glen office. Sereno's mission is to provide the highest level of support for our real estate team to ensure they can deliver the best possible experience to the client. This is an in-person position with the expectation to provide onsite support as deemed necessary by VP of Experience - Willow Glen. Essential Functions: The following reflects the definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Provide onsite first-class customer service to all clients, staff and guests Cultivate a positive work environment and communicate in a proactive and responsive manner to drive successful outcomes Establish and maintain effective working relationships with management, co-workers, agents, clients, and vendors Assist agents with ordering and managing sale/open house signs including panels, A-frames and riders Oversee administrative needs such as maintaining agent rosters, ordering sign installations, and providing hands-on administrative support for agents' transactions when needed Use Brokermint to manage data input for transaction management and accounting systems Maintain efficient personnel records in Google Drive for all agents and agent assistants assigned to the office Exercise discretion and maintain confidentiality at all times with regard to all agent, client, and company information Problem solve to meet client and agent needs, including collaboration with other departments within Sereno (Marketing, IT, Finance) Build rapport with office staff, management, and agents and serve as the point of contact for all office related needs Coordinate with Facilities to arrange vendor services where necessary (carpet cleaning, janitorial, paint, plumbing) Collaborate with VP of Experience to assist with overseeing office relocation, renovations and other facilities related duties when needed Oversee office equipment maintenance and service needs and ensure the technology team is aware of needs immediately within the office Maintain cleanliness, organization and upkeep of the office and property Maintain and update the S2 and Brivo door systems to ensure doors open and lock at the appropriate times and all keys are created, updated, and removed in the system as needed Provide coverage and administrative support to other Sereno offices when needed Ensure the office is consistently well-stocked with supplies Relieve other team members for required lunch breaks Some travel within the Bay Area may be required for certain events Be a consistent, reliable onsite presence for the various needs of the Willow Glen office. Office Support to VP of Experience Coordinate meetings for all team members to ensure a culture of collaboration Oversee the onboarding and offboarding of agents to ensure a seamless, accurate and cohesive experience when joining and leaving the company Coordinate office events and lunches by ordering food, coordinating setup and clean up, managing RSVP's, ensuring AV equipment is ready for use Update VP of Experience on overall office and agent activity Marketing and Sales Support for Agents Provide hands-on marketing and sales support to agents by assisting with utilizing marketing tools and platforms such as Moxiworks, Realscout, Homesnap, and other core Sereno tools. Support agent with using company tools and technology to create a Comparative Market Analysis (CMA) report when needed Collaborate with the Marketing department to stay abreast of marketing strategies that help drive sales Support agents with developing their social media presence to further enhance their individualized marketing strategies Skills and Qualifications: Below is a summary of the experience, skills, and education a candidate needs to possess to be successful in the role: Minimum 2 years administrative/customer service experience Skilled at being proactive, patient, accurate and a good communicator Must possess solid technical proficiency with Microsoft Windows and G-Suite Experience working within CRM or real estate-related transaction management software is a plus Experience with overseeing facilities for office relocations and renovations Experience with using marketing strategies to drive sales Physical Requirements: While performing the duties of this job, the employee is frequently required to do the following: With or without reasonable accommodation(s), the essential functions of this position require certain physical and mental abilities. These abilities include, but are not limited to: sitting, standing, walking, bending, stooping, pushing, pulling, lifting (up to 25 lbs.), typing, writing (in English), reading (English), speaking (English), seeing, hearing, driving, basic mathematical calculations, problem-solving, reasoning, composition, and decision-making. Work environment: Moderate noise associated with a small office work environment. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Amidst the breathtaking views that can be found in any corner of the city, San Francisco has something for everyone. You will find a vibrant culture full of art, historical landmarks, museums, world-class restaurants (including a few gourmet food trucks), music festivals, community fairs and championship-caliber sports teams. In just seven square miles, this coastal city packs in a lot and right in the hustle and bustle of it all is the four-star Omni San Francisco Hotel; an ideal destination for guests and associates alike. The associates at the Omni San Francisco Hotel establish challenging and motivating careers as they receive training and mentoring from a hotel that consistently holds rank at the top of guest service scores. With low turnover, a familial setting and a commitment to development evidenced by its internal promotion rate, the Omni San Francisco Hotel is the perfect place to jumpstart your career. If you seek empowerment, recognition and a diligence to provide superior service, the Omni San Francisco Hotel could be everything you have been looking for. Job Description To oversee and coordinate all night time front desk functions, and ensure all financial transactions for the day are verified and balanced, while providing services to our guests in a courteous and professional manner. Responsibilities Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort. Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working. Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Understand all Moments of Service for PBX, Guest Services and Front Desk. Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Opera and drop tape nightly. Completion of third shift Night Audit checklist. Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email. Understanding of all front office standards and assist in solving deficiencies. Documenting errors made by cash handling agents. Prepare In-house allowance and adjustment spreadsheets each day. Prepare and send out the all BC Users. Balancing of daily posting and revenue, and resolution of inaccuracies. Ensuring nightly transmission of credit cards through IPU. To be thoroughly acquainted with all check-in and check-out procedures and policies. To appropriately protect confidential guest information and guest room key access according to front office SOP's. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, emergency procedures and execute to standard. Be familiar with all systems and equipment as related to the Front Office (Nucleus, Alice, Synergy, Vingcard Vision, Two-Way Radio Dispatch, Firepanel) Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, GHA Discovery Program, Laundry Services, and Omni Kids Program). Be familiar with all hotel facilities (F&B, Membership, Business Center, Market, and Fitness Center). Familiarity with parking validation procedures and Good Night's Rest Policy. Deliver personalized, memorable guest experiences by utilizing the Power of One. Keep in close contact with Loss Prevention during the night if there are any guest situations. Assist management with miscellaneous tasks including but not limited to; organizing, filing, and delivering requested items to guests. Qualifications Attain a high propensity for customer service. Previous cash handling experience. Must be able to work a flexible overnight schedule and willingness to work weekends and holidays. Preferred candidate has prior experience with Evention to count their bank and pay out F&B Outlet servers & bartenders on a nightly basis (As needed when Night Manager not present) Preferred experience with the following programs, Sonifi (In-Room Movies), Alice (To be used messaging guests/To set-up in room amenities/Split Reservations and various other requests) Preferred experience with FlashValet (To generate Garage Status Reports used to cross reference guest information prior to posting overnight valet charges Pay Rate: $34.77 hr Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Night Auditor to ensure smooth operation of the overnight (11pm-7am) and that every guest's experience is relaxing and effortless. If you are a night owl and love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $31 per hour SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. SH Hotels & Resorts is an Equal Opportunity Employer

The Night Auditor at The Sheraton Palo Alto is responsible for providing guest-focused hospitality services, serving as a night shift resource for customer service, and ensuring the security and safety of all hotel guests. The Night Audit will promote hotel services and anticipate guest needs to promote higher guest satisfaction. The ideal candidate will have 2-5 years of prior customer service and hospitality experience, as well as a professional attitude and strong communication skills. Compensation & Benefits The Night Auditor at The Sheraton Palo Alto will receive an hourly wage of $25 per hour, paid bi-weekly. In addition, employee benefits may include vacation days, health insurance, and paid time off. Responsibilities Greet guests upon arrival and check them in/out of the hotel Answer guest inquiries and resolve problems with tact and diplomacy Prepare guest room bill accurately and balance to accounts receivable Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Process low daily revenue reports Ensure the security of all hotel guests through careful monitoring of entrances and exits Provide exceptional customer service at all times Perform other duties as assigned Requirements 2-5 years customer service/hospitality experience Understand hotel operations, methods, procedures, and standards Ability to multi-task and prioritize Excellent communication skills Must be available to work nights, weekends, and holidays Must be able to work in a fast-paced environment Possess computer knowledge such as typing, composing e-mails, using Microsoft Office, Outlook and knowing how to use search engines. Skills Strong English business communication skills both verbal and written. Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize. Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management PHYSICAL REQUIREMENTS Prolonged standing/walking for 8+ hours Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs. BUSINESS ATTIRE To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. PREFERRED QUALIFICATIONS Degree/Certifications in Business Management or Hospitality Bilingual or Multilingual Prior hotel experience Emotional Intelligence Training EEOC Statement At The Sheraton Palo Alto, we value diversity and are committed to creating an inclusive and equitable environment for all. We are proud to be an equal opportunity employer and encourage all applicants from diverse backgrounds to apply.

Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk - Front Office Manager Your Focus * Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. * Keep records of room availability and guests' accounts, manually or using computers. * Prepare and distribute daily reports. * Audit and reconcile cashiers. * Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. * Input and update financial information into the BRAINS network. * Check guests in/out and perform Guest Service Agents tasks. * Respond to guest inquiries and resolve complaints. * Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. * Follow sustainability guidelines and practices related to HHM's EarthView program. * Practice safe work habits and wear protective safety equipment. * Ensure overall guest satisfaction. * Perform other duties as requested by management. Your Background and Skills * High School diploma or equivalent preferred. * Previous night audit/accounting experience or equivalent training required. * Computer knowledge/Excel and arithmetic skills required. * FSD is a plus, required within 90 days of employment. Work Environment and Context * Work schedule varies and may include working on holidays, and weekends. * Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It Source: HHM Hotels

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Compensation: $20-$22 Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Grow with us... Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. DUTIES AND RESPONSIBILITIES: completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the front desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus! About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment. * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! About us... Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $29.00 SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations. SH Hotels & Resorts is an Equal Opportunity Employer

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks. Responsibilities QUALIFICATIONS: At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Must be able to work independently and with minimal supervision. Knowledge of Accounting Principles. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Must be proficient in Windows operating systems company approved spreadsheets and word processing. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. Must be able to work with and understand financial information and data and basic arithmetic functions. Must be able to work in a self-managed environment. Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests. Must maintain composure and objectivity under pressure. RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards. Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to Aimbridge Hospitality standards. Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards. Be familiar with all Aimbridge Hospitality's policies and house rules. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s. Train any new Night Auditors as requested by management. Run morning reports according to Aimbridge Hospitality procedures. Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for “Lost and Foundâ€_ according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary). As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests. Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management. Property Details The AC Hotel San Rafael welcomes you with classic design and intuitive service. We're pleased to join the AC Hotel brand in San Rafael; every element of our hotel is infused with the European soul and Spanish roots that embody our philosophy. Our minimalist-style guest rooms offer the very best, from complimentary Wi-Fi and HDTVs with streaming capabilities to mini-fridges and deluxe bedding. Start your mornings sunny side up with European inspired fare at AC Kitchen, then join us for cocktails and tapas at AC Lounge in the evenings. The stylish bar within the AC Lounge provides an opportunity for guests to relax and bond. Looking to host an intimate meeting in the city. Our hotel boasts includes 925 square feet of intimate, creative meeting space. During your stay, easily get to attractions including Art Works Downtown, and more. Whatever brings you to the city, find a stay beyond the ordinary at The AC Hotel San Rafael. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.

Night Auditor Duties and Responsibilities Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs Perform all night closing procedures and run reports for the financial team. Prepare the front office team for the operational needs for day procedures. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Perform any other duties as requested or assigned by management. Night Auditor skills and qualifications Education and Experience High school diploma or GED Must be 18 years old, due to sale of alcoholic beverages TIPS alcohol certificate desirable. Ability to acquire upon hire. Preferred: Night Auditor experience in limited or full-service property. Ability and willingness to work flexible hours including weekends, holidays and late nights. Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. Skills Excellent verbal and written communication skills Punctual and dependable Attention to detail and accuracy Multi-tasking Organizing and prioritizing Problem analysis and problem-solving skills Ability to work independently and with others Professional integrity Ability to meet deadlines Work Environment Indoor setting with reasonably high noise level Flexible to work a variable schedule Frequent sitting and walking Repetitive use of computer, keyboard, mouse, and phone Reading, comprehending, writing, performing calculations, communicating orally, reasoning and analyzing Use hands to finger, handle and feel, and reach with hands and arms. Equinox Hospitality is committed to fostering a diverse workforce, and maintaining a workplace that is equitable, inclusive, and safe for all employees. From recruiting practices, to pay and benefits, promotions, and all other aspects of employment with us, an environment of equity is of the utmost importance.

Job Title: Hotel Night Auditor and Security Summary: Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Greets and assists all guests during arrival and departure. Provides courteous guest services by responding promptly and efficiently to inquiries, requests and complaints. Coordinates the delivery of guest services by other hotel departments and outside vendors. Processes all reservations and cancellation requests in a timely manner by mail, telephone, fax or in person. Maximizes room revenue and occupancy levels through suggestive selling techniques. Handles the departments accounting of money, receipts, guest accounts, and other forms of credit; operates the department's cash register. Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories; operates switchboard to handle customer inquiries, wakeup calls and the paging of guests. Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests. Performs clerical duties to include handling incoming and outgoing mail, photocopying and bookkeeping as needed. Provides assistance to other departments of the hotel to contribute to its smooth operation. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet Explorer and Microsoft Windows. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands and talk or hear. The employee is frequently required to walk. The employee is occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

What We Look For... We are in search of a smart, friendly, customer service-oriented night auditor who will help build lasting relationships with guests encouraging them to come back. Night auditors are not only responsible for covering front office positions/responsibilities, but this team member also audits accounts and prepares final reports for management. The Key Responsibilities: * Meet and exceed guest and team member expectations by providing Legendary Service and teamwork * Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel * Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again * Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations * Check in guests, ensuring they are properly accommodated. Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct * Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct * Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning * Completes all credit card transmittals, direct bills, and no show billings for the day * Prepares all daily, monthly and yearly reports required by the property * Acts as manager on duty in the absence of the General Manager The Model Qualifications: * Previous front desk, reservations, and/or hospitality experience preferred * Must be available to work overnight shift 11:00 pm to 7:00 am Be Bold. Apply Now. Like what you see? If interested, please apply now to be considered for this position.

Supervisor: General Manager Purpose of Position: Night Auditors are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: completing night audit reports, balancing accounts including house accounts, and credit cards, and completing settlement. Registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Run Audit reports per checklist. Process no-shows according to policy. Conduct security walks a minimum of 4 times per shift. Set up lobby coffee service, and breakfast if applicable. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Scheduling wake-up calls according to property procedures. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.

***Prior Hospitality experience is PREFERRED*** We have immediate openings for experienced Night Auditors. Prior Best Western or Visual Matrix experience a plus! Must be able to work AM, PM, and Night shifts with weekends and holidays. Job Purpose: To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor, or telephone by hand or machine. Date-stamp, sort, and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax, and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees. May make restaurant, transportation, or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Job Qualifications: Education: HS Diploma or equivalent. Experience: Minimum 3 months hospitality, general office, accounts receivable, or customer service experience. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, or protected veteran status.

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: • Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys • Check out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill • Handle incoming guest phone reservations • Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions • Handle all guest complaints or problems to exceed the guest expectations • Handle all guest service requests, makes change • Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages • Conduct security walks • Move, lift, carry and place objects weighing up to 25 lbs. without assistance and in excess of 25 lbs. with assistance • Keep records of room availability and guest's accounts. Operates front desk software • Maintain a balanced cash/billing drawer • Welcome guests and respond to requests in a prompt and professional manner • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment • Know how to use office equipment • Know all safety and emergency procedures • Maintain awareness of all rates and incoming rate codes • Setting wake up calls • Printing and delivering notices to guests • Stock linens and supplies at front desk for the following day • Generate automated audit reports for manager's review • Communicate with the previous and following shifts • Ensure compliance with energy conservation and job safety requirements • Proactively maintain assigned areas and equipment • Ensure efficient completion of daily assignments in a timely manner • Report all safety concerns to management • Attend and participate in all mandatory trainings • Flexible with schedule and assignments • Maintain effective performance under pressure • May perform similar duties as requested by supervisor Requirements: • Good customer service skills • Ability to work independently and with others • Good communication skills • Ability to lift/carry up to 25 lbs. • Ability to give and follow verbal and written instructions • Attention to detail • Ability to multi task • Displays good initiative • Must be able to work flexible schedule, including weekends and various shifts

Join Our Team as a Night Auditor! Night Auditor About Us: At Aimbridge Hospitality we deliver exceptional guest experiences. As a Night Auditor you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers join our dynamic team! Responsibilities Key Responsibilities: Guest Services: Welcome guests during the overnight shift (typically 11 PM - 7 AM) assist with check-ins reservations and inquiries. Night Audit: Prepare and finalize Night Audit work ensuring accurate daily transaction balancing. Security: Conduct security walks to ensure guest and property safety. Reporting: Prepare daily reports and the Daily Flash Report for management insights. Collaboration: Work with other departments for smooth operations and exceptional service. What We're Looking For: Experience: 1 year in a hotel or related field. Supervisory experience is a plus. Education: High School diploma or equivalent required; college coursework beneficial. Skills: Proficient in Windows spreadsheets and word processing. Strong problem-solving skills and independence. Attributes: Friendly service-oriented with excellent communication and detail-oriented. Why Join Us? Growth Opportunities: Career advancement potential. Supportive Environment: Collaborative and respectful team. Ready to Make a Difference?Passionate about hospitality? Apply today and start a rewarding career with Aimbridge Hospitality! Property Details AC Hotel by Marriott Sunnyvale Moffett Park is located in Sunnyvale. San Jose is 9 miles from the hotel, while Santa Cruz is 31 miles from the property. The nearest airport is Mineta San Jose International Airport, 6 miles from the property. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical Dental and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $16.25/Hr. Compensation Mid USD $20.31/Hr. Compensation Max USD $24.38/Hr.

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Maple Tree Inn is seeking a night auditor/part-time guest service agent to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you'll love, please start your application today!!

Our team is looking to add a motivated Night Auditor to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Job Qualifications: Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to identify and correct potential security problems (locking doors after hours, etc) Ability to work alone and work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member of the Month, Quarter, and Year recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law. Salary Description $20.00 - $21.00

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Access to back of house areas of the hotel and sensitive information Demonstrated ability to handle cash prepare and deposit cash drops secure and balance bank Interact and occasionally have unsupervised contact with guests and/or colleagues Access and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinets Drive safely on behalf of the company for business reasons Maintain a high level of trust and responsibility Represent the company with certain level of reputation and good character as well as exercise sound judgement Property Details Designed for business, but made for pleasure the Corporate Inn Sunnyvale is a contemporary all-suites hotel in Sunnyvale, California. Located in the heart of Silicon Valley, our stylish hotel sports a modern architectural design of glass and metal with engaging spaces for working, relaxing, meeting, and enjoying the California lifestyle. We're within walking distance of local Sunnyvale restaurants, shopping and entertainment, and 15 minutes from downtown San Jose, the Santa Clara Convention Center and San Jose International Airport. Visitors can explore nearby business parks, corporate headquarters, golf courses, and popular sights including California's Great America, and the Shoreline Amphitheatre. Guests can work, relax or entertain in exquisitely stylish studio suites, wake up to a freshly-prepared breakfast every day, or soak up the California sun poolside. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it's this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today. Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Compensation Min USD $16.00/Hr. Compensation Mid USD $17.93/Hr. Compensation Max USD $21.52/Hr.

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: • Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys • Check out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill • Handle incoming guest phone reservations • Answer inquiries pertaining to hotel services; gives entertainment suggestions and travel directions • Handle all guest complaints or problems to exceed the guest expectations • Handle all guest service requests, makes change • Serve as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages • Conduct security walks • Move, lift, carry and place objects weighing up to 25 lbs. without assistance and in excess of 25 lbs. with assistance • Keep records of room availability and guest's accounts. Operates front desk software • Maintain a balanced cash/billing drawer • Welcome guests and respond to requests in a prompt and professional manner • Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment • Know how to use office equipment • Know all safety and emergency procedures • Maintain awareness of all rates and incoming rate codes • Setting wake up calls • Printing and delivering notices to guests • Stock linens and supplies at front desk for the following day • Generate automated audit reports for manager's review • Communicate with the previous and following shifts • Ensure compliance with energy conservation and job safety requirements • Proactively maintain assigned areas and equipment • Ensure efficient completion of daily assignments in a timely manner • Report all safety concerns to management • Attend and participate in all mandatory trainings • Flexible with schedule and assignments • Maintain effective performance under pressure • May perform similar duties as requested by supervisor Requirements: • Good customer service skills • Ability to work independently and with others • Good communication skills • Ability to lift/carry up to 25 lbs. • Ability to give and follow verbal and written instructions • Attention to detail • Ability to multi task • Displays good initiative • Must be able to work flexible schedule, including weekends and various shifts