Computer Field Technician
Network Technician Job In Portland, ME
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT/Software Technician
Network Technician Job 2 miles from Portland
Change the world. Love your job.: Texas Instruments is seeking a skilled Software Technician to join our team. In this role you will be responsible for Dev Ops functions in support of factory automation software development including activities such as build, test and deployment. Also, opportunities to lead continuous improvement and productivity improvements through streamlining and scripting of the build and release environments. You will also be responsible for working directly with customers to understand software issues and work with other members of the development team to resolve bugs and issues.
Minimum requirements:
* Associate's degree in Computer Science or related IT degree
* Knowledge of software development and scripting languages like python and Powershell
Preferred qualifications:
* Self-driven with ability to coordinate and manage multiple tasks with minimal supervision
* Capable of multitasking, prioritizing, and working under various distractions and constrain
* Experience with Microsoft SQL, .NET and C#
* Ability to learn and understand new software languages and environments
* Outstanding troubleshooting skills computer systems
* Exceptional attention to detail
Minimum requirements:
* Associate's degree in Computer Science or related IT degree
* Knowledge of software development and scripting languages like python and Powershell
Preferred qualifications:
* Self-driven with ability to coordinate and manage multiple tasks with minimal supervision
* Capable of multitasking, prioritizing, and working under various distractions and constrain
* Experience with Microsoft SQL, .NET and C#
* Ability to learn and understand new software languages and environments
* Outstanding troubleshooting skills computer systems
* Exceptional attention to detail
25-065 Utility Systems IT Administrator, Full-Time
Network Technician Job 45 miles from Portland
The Information Technology Director is seeking an individual to be responsible for lifecycle of public utilities management, commonly denoted as Supervisory Control And Data Acquisition (SCADA), systems. SCADA systems include but are not limited to water, storm water, sewer, waste water, traffic light, street light infrastructure. Supervise and act as backup for associated programmable logic controllers (PLCs) programming and maintenance work. Support and maintenance of camera systems located utility facilities. Expertise in common SCADA applications, server operating system and SQL administration, general knowledge of PLC programming, base level knowledge of networking needed. Job scope does not include repair of utility systems assets being monitored.
Creation and generation of reports to inform on overall utility systems health and capital improvement planning. Work collaboratively with utility supervisor, operators, vendors and industry experts in setting alarms and configuring maintenance schedules. Responsibilities include inspection, maintenance, and performance testing of alarms.
Lead integration, high availability and security efforts in utility management and alarms systems. Train, assist staff with applications and devices employed for daily management and on-call support of SCADA systems.
This is a full-time, 40 hour per week, exempt position. Weekly salary is $1,264.00 to $1,829.60. Position is open until filled.
DUTIES AND RESPONSIBILITIES (Except as specifically noted, the following functions are considered essential to this position. The listed examples may not include all duties found in this class):
1. Responsible for ensuring public utility (SCADA) systems are highly available, accurately reflects current infrastructure state and secure from cybersecurity threats or non-malicious operations work.
2. Design, configure, administer and maintain SCADA applications that operate as head-end monitoring and management system for utility system PLCs and field-deployed reporting devices. Ensure proper operation and maintain appropriate alarm notification protocols. This includes proactive network, server, operating and application security and system updates; document administrative work, monitor backups of SCADA system.
3. Provide secondary support to Utilities Systems Technician in troubleshooting, maintenance, testing and documentation of all municipal Programmable Logic Controllers (PLCs). Support PLC ladder logic, function-block and related programming for control systems. Ensure calibration of monitoring and metering equipment so that SCADA system accurately reflects current state of assigned municipal infrastructure.
4. Collaborate with assigned staff or outside vendors to support the following SCADA maintenance work; master meter maintenance in water system to support annual flow testing work, traffic control counts and cameras, streetlight node management and alerting, HVAC system controls, asset management.
5. Develop and track utility systems current asset inventory, condition/risk and maintenance programs using municipal systems. Ensure supporting documents (i.e. work and asset management history, calibration data, system maps) are follow naming conventions, are well organized, easy to use and accessible to those who need it. Leverage geospatial location where prudent. Integrate systems where possible.
6. Develop and complete utility system analysis reports and toolsets to assist operational staff in monitoring and managing utility infrastructure. Reports will inform and prioritize infrastructure work as well as meet any local, state of federal reporting standards.
7. Enable the use of secured mobile technology to support efficient and responsive fieldwork by assigned utility systems operational and management staff.
8. Primary administrator of video recording systems and cameras located at utility system (water/sewer/waste water) locations.
9. Develop Standard Operating Procedures (SOPs) and staff training related to utility systems and related equipment to include a regular inspection, equipment and alarm testing schedule. Train applicable staff on SOPs, user-level use of SCADA systems and mobile devices, as needed.
10. Provisions, maintains and administers the SCADA communication systems from head-end applications to remote sites; maintenance includes configuration of radio communications, installation of antennae, assembly of cabling, connectors and surge protection, contracting of outside service for repairs and other related items.
11. Develops necessary maintenance budget for SCADA system from head-end to individual PLCs. Initiates purchase request for repairs, including parts, support and service. Maintain inventory of those parts deemed vital to utility operations.
12. Available after-hours (outside Monday - Friday 8am - 4pm and holidays) during critical system outages or for pre-scheduled information systems maintenance, as needed. Onsite response time of thirty minutes or less from residence is required.
13. Professional Development. Attends conferences, classes and online training to stay informed of leading trend and practices with respect to public utility, traffic light, street light and overall SCADA management; camera, security access, alarm systems as well as associated technologies. Obtain or maintain SCADA application certifications where available and support assigned work.
14. Exercises discretion and maintains appropriate confidentiality concerning municipal related matters.
15. Performs or assists subordinates in performing duties; provides direct training, guidance and feedback as needed.
16. Seeks information from the Director of Information Technology regarding questions of procedures and information related to the City's information technology and telecommunication systems.
17. Maintains familiarity with and executes safe work procedures associated with assigned work.
18. Attends to many items requiring attention simultaneously, and/or in sequence.
19. Performs other related duties as required.
KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: Advanced knowledge of SCADA applications, i.e. Intellution I-Fix and associated alarm systems, server operating systems, SQL server preferred. Experience with programmable logic controllers (PLCs), i.e. Allen-Bradley. Experience with leading infrastructure management systems offered by General Electric Digital, Siemens, Johnson Controls, Honeywell or Tyco preferred. Knowledge and practice with BACnet communications protocol to implement non-proprietary solutions valued. Experience with McCain Transparity or other traffic management applications. Experience with ExacqVision, GRIDSmart, Hanwha, MisVision or other closed-circuit television systems. Experience with Desigo or other building HVAC management system. Administrative experience with VUEWorks or other asset management system as well as ESRI ArcGIS desktop and online applications preferred. Knowledge of Cisco and Cambium networking equipment.
Ability to work independently and prioritize effectively. High-level, large breadth of knowledge related to water, waste water, storm water and traffic operations. Well-developed skills to troubleshoot, prioritize, escalate and find
technical solutions quickly and effectively, often using online and vendor resources. Experience with testing procedures and safe practices to minimize service loss and ensure high service integrity. Working knowledge of networking and communications, radio and cellular, systems. Skilled in the use of common business applications. Experience with user account creation, file and application permissions management. Extensive knowledge of computer hardware and software, including mobile technology, operating systems, applications and programming; application administration, systems documentation, data governance and change management. Knowledge of the functions, organization and infrastructure of municipal government with focus on public utility operations. Demonstrated ability to plan, organize, document and supervise the work of others; demonstrated oral and written communication; ability to maintain electronic and written records and prepare reports. Ability to maintain effective working relationships with department heads, employees and the public and to deal with service problems courteously and tactfully.
EDUCATION/LICENSURE/CERTIFICATION REQUIREMENTS: Graduation from an accredited college or university with an Associate's Degree in Process Automation Control Systems or related degree. Bachelor's Degree in related field preferred. Five years' experience involving Industrial Process Control Systems or five years' experience involving Industrial Electrical Power Systems; OR any equivalent combination of education, experience and training which proves possession of the knowledge, skills and abilities necessary to perform the work. Microsoft server operating system, database management and/or network technology certifications beneficial. Must maintain valid motor vehicle operator's license.
Systems and Infrastructure Administrator
Network Technician Job 30 miles from Portland
Title: Systems and Infrastructure Administrator
This position is responsible for and assists in the administration and management of enterprise systems. This includes the maintaining and provisioning of servers and storage systems. Successful candidates must demonstrate independent problem-solving skills, a high level of proficiency in operating systems administration and security, and an in-depth knowledge of networking. Will work collaboratively with department staff and vendors.
Job Duties:
Installs, configures, upgrades, and maintains server operating systems, applications, and system management tools.
Manages, maintains, and provisions physical and virtual servers and enterprise systems for services such as: Active Directory and OpenLDAP, VPN, DNS, anti-virus, encryption, network storage, database systems, operating system and application deployments, server and storage backups, network license managers, and network printing.
Participates in the monitoring of all enterprise systems and services.
Participates in weekly preventative maintenance (occurs outside of normal business hours).
Participates in the design, testing, and deployment of enterprise systems and services.
Configure and support operating system-based firewalls
Coordinates with vendors the installation of enterprise solutions and applications.
Works with computing, networking, and application vendors to evaluate, support, license, and ensure that all deployed applications and services are functioning as desinged.
Works collaboratively with other members of the Network and Infrastructure team and ILS.
Provides tier-three user support and troubleshooting
Additional Job Functions:
Keeps current with the rapidly evolving and changing business of computer hardware, enterprise storage solutions, operating systems and applications, network application software and peripheral hardware.
Google Domain Administration
Knowledge of cloud-based computing resources (AWS, Google Cloud, MS Azure)
Knowledge of high-performance computing
Participates in the research, planning, testing, and deployment of new enterprise services.
Evaluates/recommends potential purchases
Will regularly cross-train with other members of Network and Infrastructure Services team.
Serves on college committees as assigned.
Will routinely require early morning or after-hours work; weekend work is occasionally required.
Minimum Qualifications:
Education
Bachelor's degree in a field related to assignment or equivalent combination of education and experience
Experience
Experience troubleshooting multi-platform workstation hardware/software issues
Experience troubleshooting networking issues
Experience troubleshooting software applications
Experience working with diverse customer groups in an academic setting
Experience with other operating systems: MS Windows OS's, Apple OS's, ChromeOS, Linux
Experience with the monitoring of enterprise systems in a complex environment a plus
Experience with end-user support
Skills and Knowledge
In-depth expertise of desktop and server operating environment, Active Directory and Group Policy administration
Knowledge of anti-virus solutions, licensing software, enterprise management solutions and directory services, including OpenLDAP
Knowledge of scripting languages
Participation in the planning, evaluation, testing, implementation, and documentation of technology solutions
Strong verbal and written communication skills
Ability to convey computing concepts effectively to non-technical users
Ability to manage multiple priorities and serve as a positive role model in stressful situations
A valid driver's license
Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community
Benefits:
Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.
Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, ************ or via email at ****************.
About Bates:
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.
IT Technician
Network Technician Job In Portland, ME
As a people first values-based culture, we provide free weekly wellness sessions focused on our employee's physical and mental wellbeing, and flexible work arrangements. We offer a generous employer 401k match and an employee stock purchase plan for long-term financial wellness. Our full array of health, financial and voluntary benefit programs are what you would expect from a recognized Best Place to Work.
As a member of the Dechra Group IT team, the IT Technician will be responsible for providing technical support to include general IT related triage, helpdesk driven workloads, account management, systems monitoring. Provide tier I support for all hardware including workstations, servers, general infrastructure systems, peripherals, operating systems, and applications in accordance to company policy and established standards and procedures.
The IT Technician will provide hands-on technical support of local site employees and remotely assist employees across North America including Mexico and Canada, reporting to the IT Manager and will work closely with Group IT colleagues at other sites to implement, maintain, and enhance a broad spectrum of technology solutions. Must possess the technical experience and aptitude to work on multiple levels of the technology stack (infrastructure hardware, operating systems, applications) within a wide variety of hardware/software solutions. The IT Technician will need to be able to work independently under minimal supervision, and at times during non-business hours.
Key Responsibilities
Ensuring that all employees, customers and stakeholders receive a first class level of service in relation to IT incidents and service requests.
Providing First and Second Line support for software and hardware fault resolution.
Adhere to established IT department standards and procedures as set forth by the IT Director and local IT Manager.
Deployment of new hardware and software assets based on the IT department standards.
Ensure regional site documentation is accurate and up to date at all times.
Deployment new assets in line with the company's hardware refresh policy.
Remote support using software support tools, telephone, or desk side support.
Escalation of incidents to line management as required.
Interaction with Incidents and requests in the helpdesk call handling system.
Use existing procedures to solve routine or standard problems.
Research and discover new technology solutions.
Evaluate and recommends methods and tools for streamlining and improving the established IT processes.
Competencies
Strong Technical Aptitude
Strong Customer Service
Strong Problem Solving
Learning Agility
Flexibility
Results Focused
Self-Starter
Work independently
Behavior and Values
(D) Dedication - committed to delivering excellence
(E) Enjoyment - enthusiastic and results driven
(C) Courage - able to take calculated risks
(H) Honesty - honesty and integrity
(R) Relationships - team player
(A) Ambition - willing and able to go the extra mile
Skills
Knowledge of a broad range of technologies and their applications Experience installing, configuring and maintaining a wide variety of hardware and software Experience working in an IT role supporting local and remote users Experience with technical writing for IT procedures and network diagrams Good interpersonal skills Able to work independently and reliably in a dispersed geographic IT team with minimal supervision Able to multi-task and deliver under pressure
Qualifications
Prefer 5 years hands on IT experience within a mid-sized corporate environment.
Prefer college degree in Information Systems AND/OR recognized current IT certifications (MCSE, CCNA, etc.).
Knowledge and Experience - Essential
Microsoft stack - O365, Active Directory, Group Policy, NTFS, WSUS, Server 2012- 2016, Windows 10, SCCM, Exchange 2016, Teams, InTune
Hardware - Microsoft SurfacePro tablets, Lenovo desktops, HP servers, HP/Aruba switches, Cisco Meraki access points, access control systems, IP camera systems
VMWare vSphere vCenter
Avaya IPOffice Server Edition and SIP devices
Networking (Demonstrable TCPIP knowledge, DNS, DHCP)
Remote access/control solutions (TeamViewer, Cisco AnyConnect VPN)
Trend Micro Antivirus
Cisco ASA/Firepower and UmbrellaDNS
Malware remediation
HelpDesk systems
Knowledge and Experience - Desirable
Seasoned IT Technician with experience in both large and small environments
Passion for learning new technologies
Experience working within an international company
Cloud based solutions experience
Experience with PowerShell scripting, command line tools, event log parsing, native windows troubleshooting tools, monitoring tools
Additional Details
Occasional travel may be required
IT Regional Field Service Technician
Network Technician Job 27 miles from Portland
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
**Job Description**
Primo Brands is seeking an **IT Regional Field Service Technician** , reporting to the Senior End User Support Manager. This person will provide on-site technical support and services to end-users and clients within a designated geographic region. They will reduce security risk, enforce policies, coordinate testing, remediation, and collaborate with the Enterprise IT teams to uphold the existing security framework and integrate essential security elements and software. This role involves troubleshooting, repairing, and maintaining information systems and technology infrastructure to ensure optimal performance and minimal downtime.
**Key responsibilities include but are not limited to the following:**
-In an agile environment where operational efficiency and safety are the driving forces to provide exceptional products to our consumers, the IT Regional Field Service Technician performs a critical role in ensuring availability, that our systems are both secure and resilient. As a North American company, it is imperative that we maintain the highest level of confidence in our brand, systems, and infrastructure. This key role is essential to both short- and long-term company goals and objectives.
-Remote and On-Site Support: Provide remote support utilizing remote desktop tools and communication software to end-users and clients, including hardware and software troubleshooting, installations, and configurations. Onsite support is required if all remote mitigating steps cannot provide a resolution.
-Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on computer systems, servers, networking equipment, and peripherals.
-Software Support: Assist with software installations, updates, and resolving software-related issues. May involve providing training to end-users.
-Application Packaging: Process incoming application packaging requests using PSAppDeploy Toolkit. Work with internal teams to establish requirements and packaging configurations as needed. Work with vendors & vendor documentation to ensure applications are packaged to be deployed as Zero-Touch in an Intune environment.
-Network Support: Assist and collaborate with Network Team to troubleshoot and resolve network connectivity issues, ensuring that LAN/WAN systems are functioning correctly.
-Documentation: Maintain accurate records of service requests, repairs, and equipment inventory. Document solutions and procedures for future reference.
-Customer Interaction: Communicate effectively with clients to understand their technical needs and provide timely updates on service requests. Leverage tools such as but not limited to Azure AD, Intune, and Service Now to efficiently resolve technical issues.
-Compliance: Ensure that all IT activities comply with company policies, security standards, and regulatory requirements.
-Travel: Travel within the designated region to various client locations for on-site support. Overnight travel may be required.
-Emergency Response: Be available for on-call and emergency support as needed to address critical technical issues outside regular business hours.
-Results driven with a clear understanding of protecting infrastructure, systems, applications, data, and users against known and unknown threats.
-Customer oriented and able to effectively deliver effective cyber security compliance for the company.
**Qualifications**
**Key qualifications include:**
-Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Relevant certifications are a plus.
-Experience: 5+ years previous experience in IT support, field service, or a related role is often required. Familiarity with specific technologies and systems:
oApplication packaging, Intune, and Company Portal.
oKnowledge of Power Automate and Power Apps a plus.
oExperience with using tools such as Azure AD, Intune, and Service Now.
-Technical Skills: Proficiency in troubleshooting hardware and software issues, familiarity with various operating systems, and networking knowledge is a plus.
-Communication Skills: Strong interpersonal and communication skills to interact effectively with clients and colleagues.
-Problem-Solving: Ability to analyze and resolve complex technical problems in a timely manner.
-Customer Service: A customer-focused approach to providing technical support and ensuring client satisfaction.
-Flexibility: Willingness to travel, work outside regular hours, and adapt to changing technology and client needs.
**Pay Range:** $70,762 -$85,038. This role is eligible for an annual bonus.
**Salary Range Disclaimer:**
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life , premium brands like Saratoga and Mountain Valley , regional leaders such as Arrowhead , Deer Park , Ice Mountain Ozarka , and Zephyrhills , purified brands, Primo Water and Sparkletts , and flavored and enhanced brands like Splash and AC+ION . Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at *************************** (******************)
IT Regional Field Service Technician
Network Technician Job 27 miles from Portland
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
Job Description
Primo Brands is seeking an IT Regional Field Service Technician, reporting to the Senior End User Support Manager. This person will provide on-site technical support and services to end-users and clients within a designated geographic region. They will reduce security risk, enforce policies, coordinate testing, remediation, and collaborate with the Enterprise IT teams to uphold the existing security framework and integrate essential security elements and software. This role involves troubleshooting, repairing, and maintaining information systems and technology infrastructure to ensure optimal performance and minimal downtime.
Key responsibilities include but are not limited to the following:
* In an agile environment where operational efficiency and safety are the driving forces to provide exceptional products to our consumers, the IT Regional Field Service Technician performs a critical role in ensuring availability, that our systems are both secure and resilient. As a North American company, it is imperative that we maintain the highest level of confidence in our brand, systems, and infrastructure. This key role is essential to both short- and long-term company goals and objectives.
* Remote and On-Site Support: Provide remote support utilizing remote desktop tools and communication software to end-users and clients, including hardware and software troubleshooting, installations, and configurations. Onsite support is required if all remote mitigating steps cannot provide a resolution.
* Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on computer systems, servers, networking equipment, and peripherals.
* Software Support: Assist with software installations, updates, and resolving software-related issues. May involve providing training to end-users.
* Application Packaging: Process incoming application packaging requests using PSAppDeploy Toolkit. Work with internal teams to establish requirements and packaging configurations as needed. Work with vendors & vendor documentation to ensure applications are packaged to be deployed as Zero-Touch in an Intune environment.
* Network Support: Assist and collaborate with Network Team to troubleshoot and resolve network connectivity issues, ensuring that LAN/WAN systems are functioning correctly.
* Documentation: Maintain accurate records of service requests, repairs, and equipment inventory. Document solutions and procedures for future reference.
* Customer Interaction: Communicate effectively with clients to understand their technical needs and provide timely updates on service requests. Leverage tools such as but not limited to Azure AD, Intune, and Service Now to efficiently resolve technical issues.
* Compliance: Ensure that all IT activities comply with company policies, security standards, and regulatory requirements.
* Travel: Travel within the designated region to various client locations for on-site support. Overnight travel may be required.
* Emergency Response: Be available for on-call and emergency support as needed to address critical technical issues outside regular business hours.
* Results driven with a clear understanding of protecting infrastructure, systems, applications, data, and users against known and unknown threats.
* Customer oriented and able to effectively deliver effective cyber security compliance for the company.
Qualifications
Key qualifications include:
* Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Relevant certifications are a plus.
* Experience: 5+ years previous experience in IT support, field service, or a related role is often required. Familiarity with specific technologies and systems:
oApplication packaging, Intune, and Company Portal.
oKnowledge of Power Automate and Power Apps a plus.
oExperience with using tools such as Azure AD, Intune, and Service Now.
* Technical Skills: Proficiency in troubleshooting hardware and software issues, familiarity with various operating systems, and networking knowledge is a plus.
* Communication Skills: Strong interpersonal and communication skills to interact effectively with clients and colleagues.
* Problem-Solving: Ability to analyze and resolve complex technical problems in a timely manner.
* Customer Service: A customer-focused approach to providing technical support and ensuring client satisfaction.
* Flexibility: Willingness to travel, work outside regular hours, and adapt to changing technology and client needs.
Pay Range: $70,762 -$85,038. This role is eligible for an annual bonus.
Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate's qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you need any assistance or accommodations due to a disability, please contact us at ***************************
Massachusetts LSP for a senior-level position
Network Technician Job 48 miles from Portland
Terraphase Engineering is an environmental consulting company seeking a Massachusetts LSP for a senior-level position to facilitate the expansion of our New England Operations. The ideal candidate is a motivated, visionary professional with a desire to play a pivotal role in shaping our local and corporate growth strategies. You will have the freedom and autonomy to develop your own practice area within Terraphase by leveraging our cutting-edge operational, managerial, and technical resources across the company and carve out a niche that aligns with your passion and expertise.
Your role will include direct access to and meaningful collaboration with our Leadership Team to create a supportive environment where your staff can continuously develop and thrive within the environmental industry.
The Role
Direct and manage site investigation and remediation projects compliant with MA regulations;
Provide LSP certification for MCP projects;
Provide technical and project management leadership for projects across the nation;
Lead and develop business opportunities with new and existing clients;
Client management
Project management
Identify and recruit key staff for growth;
Identify and implement growth strategies;
Prepare project cost proposals and other deliverables;
Lead national RFP responses.
Who You Are
LSP Certification
Hold an advanced degree in Engineering, Geology, Hydrogeology, or a similar field.
15+ years of experience in the Environmental industry
State and federal-level regulatory expertise is required.
Demonstrate strong written, verbal, computer, and interpersonal skills
Established knowledge of the consulting field, with geographic knowledge of clientele and environmental consulting industry.
Prior project management experience, business development skills, experience with state and federal environmental regulations/agencies, and a strong relationship with industrial and commercial clients are required.
Per- and Polyfluorinated Substances (PFAS) experience preferred
Who We Are
We are an environmental consulting company that offers cost-effective solutions to complex environmental and engineering challenges. We apply technical expertise and keen awareness of the regulatory framework to achieve our clients' project goals and objectives. The combined talent and experience of Terraphase's engineers, geologists, and scientists form the foundation for a comprehensive environmental management approach.
Terraphase was founded with the goal of developing a full-service engineering and consulting firm that provides high-quality services to clients with regional and nationwide operations. We are driven by creating valuable work products for our company and clients, and a rewarding environment for our employees. Our staff is comprised of registered professionals in civil engineering, geology, hydrogeology, and geotechnical engineering.
Our unique company culture philosophy of appreciating and recognizing individuals for their work, leadership, and mentoring, while supporting and encouraging a healthy personal and professional lifestyle help to make Terraphase one of the best places to work.
Benefits
Terraphase offers an extensive benefits package including; Medical, Dental, Vision, Employer Paid Life Insurance, Long-Term Disability, a generous 401(k) match, Commuter Benefits, TerraLunches, TerraTalks, Tuition/Licensing/Professional Development Reimbursement, Flexible Work Schedule, ongoing company-sponsored events.
EOE STATEMENT
Terraphase is an Equal Opportunity Employer, committed to an inclusive & diverse work environment where individual strengths and diverse viewpoints are respected and complement each other to achieve common goals. (EOE M/V/F/D)
Salary
Compensation for this position is based on years of experience, technical expertise, technical education, and geographic location with a range of $145,000-$230,000.
Lab Services Technician - Behavioral Health Network
Network Technician Job In Portland, ME
Catholic Charities Maine Behavioral Health Network in Portland, Maine now has an opening for an On-Call (8-10 hours per week) Lab Services Technician.
Definition: The Lab Services Technician shall be a trained, supervised professional who will work as an integral part of the Behavioral Health Network (BHN) Team to support drug screening for individuals enrolled in BHN programs. The Lab Services Technician is responsible for collecting biological specimens both in the office and as needed in the community. Primary duties include adhering to safe handling guidelines while collecting specimens, direct observation of collection of the specimen, maintaining the integrity of the collection process per programmatic protocol for all specimens, maintaining concurrent records for reporting purposes, obtaining initial insurance and identification verification for processing purposes in addition to timely packaging and mailing of the specimens.
Qualifications:
High School diploma or GED required.
Certified Nurse Aide of Medical Assistant certification preferred.
Previous experience in the medical field preferred.
Must possess the ability to work in a fast-paced environment while maintaining a focus on quality and confidentiality.
Excellent written and verbal communication skills
Ability to multi-task while maintaining a high-quality standard.
Attention to detail.
Must have the ability to connect and share information with team members across multiple programs and a variety of disciplines.
Basic computer skills are essential to this role.
Schedule: On-Call hours as scheduled. Hours are scheduled Monday through Friday between 9:00 a.m. and 7:00 p.m. with most hours falling between 10:00 a.m. and 5:30 p.m. Schedule will vary based on programmatic and client need.
Starting Salary: $18.35 - $19.00 per hour.
Benefits Include:
A great team of co-workers
401k agency contribution
All employees earn Paid Time Off
ADP LifeMart Employee Discount program
20% Employee Discount at CCM Threads of Hope Thrift Stores (Sanford, Caribou, Presque Isle & Monticello)
10% discount for childcare at CCM Child Development Centers (Portland & Biddeford). Private pay only.
You may submit your cover letter and resume (
indicating the position title
) via our website (**************** or email (************************), fax **************, or mail to Human Resources Office, Catholic Charities Maine P.O. Box 10660, Portland, ME 04104.
Catholic Charities Maine is a United Way and Affirmative Action/EOE/Minorities/Females/Veteran/Disabled Employer. Catholic Charities Maine participates in E-Verify. For more information on E-Verify, please go to: **********************************
Product Management - Business Payments Network Fraud and Compliance
Network Technician Job 48 miles from Portland
Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
The Product Management leader for Business Payments Network Fraud and Compliance is a position responsible for the multidimensional ownership of fraud prevention, risk management, and regulatory compliance for Bottomline's business payments network, Paymode. This role demands deep current knowledge of the threat environment, in support of a robust, pragmatic focus on policy development, documentation of detailed product requirements, and coordinating with engineering teams on product solution formulation and delivery. Success in this role depends on proactive engagement with peer teams in cybersecurity, operations, and technology, with the goal of safeguarding the network of customers, vendors, and partners.
How you'll contribute
* Policy Development: Define, develop, and maintain policies and standard operating procedures to protect the company and the participants in the business payments network.
* Regulatory Compliance: Maintain a deep understanding of regional and national regulations and settlement system rules pertaining to payment processing and ensure ongoing organizational compliance.
* Risk Mitigation: Understand the risk exposures associated with an enterprise-scale payments processing solution, the potential mechanisms for controlling against those risks, and how to deploy and maintain those mechanisms in a commercially reasonable manner.
* Operational Support: Assist operational teams in the execution of risk management strategies by identifying cost-effective internal technology enhancements and third-party tools that can be used to optimize risk management and compliance efforts.
* Solution Formulation and Coordination: Lead the requirements gathering, documentation, coordination and rollout of both external solution integrations and internally developed technology solutions.
* Threat Vector Risk Awareness and Communication: Maintain a comprehensive understanding of the current fraud and risk landscape, and regularly distill and communicate this information to leaders.
* Business Development Support: Assist in supporting new business opportunities while ensuring alignment with the company's strategic goals and risk management policies, including through interactive customer sessions and completing associated documentation.
* Audits and Assessments: Lead, or actively support, assessments and audits of the business payments network to ensure ongoing security and compliance.
If you have the attributes, skills, and experience listed below, we want to hear from you.
* A Bachelor's or advanced degree in finance, business administration, information technology, or a related field (e.g., accounting, law) is preferred.
* At least 5 years of experience focused on fraud prevention, risk management, and regulatory compliance within the payments industry in the United States.
* At least 3 years of experience in Software as a Service, ideally in Product Management or other collaborative role working with technology and business teams in an Agile framework to formulate and integrate technology solutions.
* Demonstrated ongoing engagement in professional development activities to stay abreast of the evolving landscape of fraud and compliance within the payments industry.
* Certifications such as Certified Fraud Examiner (CFE) or Certified Risk Professional (CRP) are highly desirable.
#LI-AD1
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
IT/Software Technician
Network Technician Job 2 miles from Portland
Change the world. Love your job.:
Texas Instruments is seeking a skilled Software Technician to join our team. In this role you will be responsible for Dev Ops functions in support of factory automation software development including activities such as build, test and deployment. Also, opportunities to lead continuous improvement and productivity improvements through streamlining and scripting of the build and release environments. You will also be responsible for working directly with customers to understand software issues and work with other members of the development team to resolve bugs and issues.
Qualifications
Minimum requirements:
Associate's degree in Computer Science or related IT degree
Knowledge of software development and scripting languages like python and Powershell
Preferred qualifications:
Self-driven with ability to coordinate and manage multiple tasks with minimal supervision
Capable of multitasking, prioritizing, and working under various distractions and constrain
Experience with Microsoft SQL, .NET and C#
Ability to learn and understand new software languages and environments
Outstanding troubleshooting skills computer systems
Exceptional attention to detail
CNC Service Technician - 1st Shift Weekends
Network Technician Job 49 miles from Portland
CNC Service Technician
*$10,000 sign on bonus
1st Shift
SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com
Position Summary:
This individual works within the Facilities Department. To perform maintenance on all CNC equipment, coordinate and support plant preventative maintenance systems, implement continuous improvement activities to support the manufacturing process. The CNC service Technician reports to the Machine Maintenance Manager and must work well in a team environment. This individual must work well with other trades, disciplines, facilities personnel, and always keep in mind that our goal is to support manufacturing, production, and all other internal customers. This is a “hands on” position.
Job Duties & Responsibilities:
*The CNC service Tech must have the ability to accurately diagnose, Replace / repair, predict and prevent potential equipment failure to minimize down time.
*This position will also perform preventative maintenance as well as help in continually developing our preventative maintenance program.
*Installs and repairs hydraulic, coolant or air systems which are associated with the machine.
*Repairs or replaces gauges, valves, pressure regulators and other machine related equipment.
*Must be able to work on several projects at a time, to meet the needs of a rapidly changing environment.
*Ability to properly troubleshoot failure of mechanical components.
*Good communication skills, ability to follow directions and works well in either an individual or team environment.
*Familiarity with all required safety practices associated with the job and Follow safety procedures, security protocol, and wear proper PPE.
*Knowledge of CNC Controls and Drives, Electrical power distribution.
*An understanding and commitment to preventative maintenance.
*Ability to effectively utilize vendors and outside contractors.
Education and/or Experience:
*5-7 years of maintenance experience on CNC Equipment.
*High School Diploma.
*Technical School or College Diploma a plus.
*Computer literacy and proficiency with Microsoft Office suite.
*Excellent verbal and written communication skills.
*Ability to stay calm during stressful situations.
*Must have experience and knowledge pertaining to maintaining production CNC mills, lathes, mill-turns, broaches, and similar machines.
*Knowledge of automatic tool changers and pallet systems.
*Ball screw & axis support bearing replacement & alignment.
*Spindle replacement and repairs.
*Hydraulic and pneumatic troubleshooting and repair.
*Turret repair and alignment.
*Must have a strong ability to read mechanical drawings and part prints.
*Electrical and electronic troubleshooting background.
*Ability to read and follow ladder and wiring diagrams.
*Ability to troubleshoot electro-mechanical assemblies.
*Control experience with Fanuc, Siemens as well as other PLC experience is necessary.
*220 / 480volt knowledge and experience.
*Troubleshooting knowledge and experience.
*Dependable -- more reliable than spontaneous.
*Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
*Predictive Maintenance, Ball bar calibration, Vibration Analysis.
Working Conditions:
*Able to lift up to 50 pounds
*Must wear Personal Protective Equipment (PPE) which is required in designated areas.
*This position may require standing for long periods of time, working frequently on ladders, scaffolds, and lifts
*Working in dusty, dirty, hot or wet conditions and possibly confined spaces.
*Work can include being outside or on rooftops during inclement weather conditions.
*This position must be able to respond to emergencies 24/7.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
Product Management - Business Payments Network Fraud and Compliance
Network Technician Job 48 miles from Portland
Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
The Product Management leader for Business Payments Network Fraud and Compliance is a position responsible for the multidimensional ownership of fraud prevention, risk management, and regulatory compliance for Bottomline's business payments network, Paymode. This role demands deep current knowledge of the threat environment, in support of a robust, pragmatic focus on policy development, documentation of detailed product requirements, and coordinating with engineering teams on product solution formulation and delivery. Success in this role depends on proactive engagement with peer teams in cybersecurity, operations, and technology, with the goal of safeguarding the network of customers, vendors, and partners.
How you'll contribute
Policy Development: Define, develop, and maintain policies and standard operating procedures to protect the company and the participants in the business payments network.
Regulatory Compliance: Maintain a deep understanding of regional and national regulations and settlement system rules pertaining to payment processing and ensure ongoing organizational compliance.
Risk Mitigation: Understand the risk exposures associated with an enterprise-scale payments processing solution, the potential mechanisms for controlling against those risks, and how to deploy and maintain those mechanisms in a commercially reasonable manner.
Operational Support: Assist operational teams in the execution of risk management strategies by identifying cost-effective internal technology enhancements and third-party tools that can be used to optimize risk management and compliance efforts.
Solution Formulation and Coordination: Lead the requirements gathering, documentation, coordination and rollout of both external solution integrations and internally developed technology solutions.
Threat Vector Risk Awareness and Communication: Maintain a comprehensive understanding of the current fraud and risk landscape, and regularly distill and communicate this information to leaders.
Business Development Support: Assist in supporting new business opportunities while ensuring alignment with the company's strategic goals and risk management policies, including through interactive customer sessions and completing associated documentation.
Audits and Assessments: Lead, or actively support, assessments and audits of the business payments network to ensure ongoing security and compliance.
If you have the attributes, skills, and experience listed below, we want to hear from you.
A Bachelor's or advanced degree in finance, business administration, information technology, or a related field (e.g., accounting, law) is preferred.
At least 5 years of experience focused on fraud prevention, risk management, and regulatory compliance within the payments industry in the United States.
At least 3 years of experience in Software as a Service, ideally in Product Management or other collaborative role working with technology and business teams in an Agile framework to formulate and integrate technology solutions.
Demonstrated ongoing engagement in professional development activities to stay abreast of the evolving landscape of fraud and compliance within the payments industry.
Certifications such as Certified Fraud Examiner (CFE) or Certified Risk Professional (CRP) are highly desirable.
#LI-AD1
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
Technical Support Engineer- Clean Energy
Network Technician Job 2 miles from Portland
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Technical Support Engineer is responsible for providing advanced technical support to our authorized dealer network including fielding and resolving technical service issues, providing troubleshooting support, and authorizing warranty repairs autonomously with minimal guidance from leadership.
The Technical Support Engineer develops and maintains technical troubleshoot procedures, creates technical content for new product introductions, and manages technical support cases involving key accounts.
ESSENTIAL DUTIES
Answer inbound calls and respond to emails from Dealer Technicians and respond to complex questions over the phone
Provide accurate, timely, and descriptive notes during calls in salesforce
Use and improve internal technical troubleshooting content
Provide key account technical support
Serve as a path of escalation for technical support representatives through the help desk
Perform on-site troubleshooting, diagnosis, and repair as required
Work closely with product engineering and quality engineering to develop comprehensive troubleshooting content for the entire technical support team
Update and maintain internal and external knowledge base
Work to create customer and dealer facing technical video content
Work with new hires, and existing employees to foster a culture of continuous improvement
Provide technical training to new hires and as part of new product introductions.
MINIMUM QUALIFICATIONS:
BS in Electrical Engineering or related degree
1+ year of experience working in the power electronics industry, preferably with solar + energy storage
PREFERRED QUALIFICATIONS:
Bilingual Spanish
Familiarity with NEC
NABCEP Certification
Solid understanding of residential electrical systems
Ability to read single line & three-line diagrams
Previous technical support experience
KNOWLEDGE, SKILLS AND ABILITIES:
In depth understanding of electrical (AC/DC) theory
Knowledge of power converters, boost, buck, inverters, & rectifiers
Understanding and working knowledge of engine maintenance and troubleshooting of gensets is a plus
Understanding of PLC, Ethernet, and Modbus
Excellent Customer Service skills
Ability to professionally and effectively communicate verbally and in writing
Ability to remain calm in high-stress situations
Strong knowledge of Microsoft office suit
Leadership competency
Ability to effectively communicate technical concepts, while taking into consideration varying degrees of customers' technical experience
Ability to work independently and make decisions in the best interest of the customer and the company
Advanced problem-solving skills
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
Computer User Support Specialist - Mid
Network Technician Job 47 miles from Portland
CAN BE REMOTE * Troubleshoot and decipher problems by asking probing questions and utilizing available tools; research, resolve and respond to various user requests and inquiries; provide researched fact-based data and information. * Provide detailed description of problems and resolutions in the ticketing system; maintain a predefined call closure rate on incidents entered into the ticketing system.
* Log all trouble calls and requests, forward unresolved issues Level II support.
* Follow up on all calls to endure timely resolution and customer satisfaction.
* Handle various other customer support related duties as they arise.
* PC skills with emphasis on Windows operating systems and Microsoft Office software, including PC troubleshooting skills (both hardware and software).
* An understanding of servers, virtual drives, and directory structures.
* Prior experience with troubleshooting tickets in an IT environment a plus.
* Works with minimum supervision or independently, proactively follows up on outstanding issues/tickets, is customer service oriented.
* Ability to ask appropriate and meaningful questions to gain a clear understanding of technical issues and use this information to determine the most appropriate urgency and course of action.
* Handles multiple projects with changing priorities and is able to handle frequent interruptions positively
Required Skills and Experiences:
* PC skills with emphasis on Windows operating systems and Microsoft Office software, including PC troubleshooting skills (both hardware and software).
* An understanding of servers, virtual drives, and directory structures.
* Prior experience with troubleshooting tickets in an IT environment a plus.
* Secret Security Clearance
* US citizen
Requirements:
* A High School Diploma (or GED) is required.
* Associates or Bachelor's degree desired but not required.
Network Engineer II
Network Technician Job In Portland, ME
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
JOB SUMMARY
Under general supervision, assists in the planning, forecasting, implementation, and identification of resource requirements for network systems basic to intermediate complexity. Monitors protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement. Responsible for implementation of network architecture and designs.
MAJOR DUTIES AND RESPONSIBILITIES
* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Participates in network planning, network architecture design and engineering.
* Integrates communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
* Evaluates new products, performs network problem resolution.
* Assists in the development and documentation of technical standards.
* Implements approved methods of procedure.
* Implements and assists in designing protocol compatibility standards, develops and implements network enhancements and makes recommendations for improvement.
* Works on projects/systems/issues of medium to high complexity surrounding network planning, configuration and optimization.
* Provides tier support across organizations.
* Works on one or more projects as a project team member, occasionally as a project team lead.
* Coaches less experienced staff.
* Adheres to industry specific local, state, and federal regulations, as applicable.
* Knows, understands and follows company policy.
* Performs other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
* Ability to read, write and speak the English language
* Ability to use personal computer and software applications
* Demonstrated data networking knowledge (OSI Model, TCP/IP, Optical Transport)
* Ability to work in a team environment
* Demonstrated knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocols
* Demonstrated knowledge in network design, network architecture, protocols and network topology
* Demonstrated knowledge in using ticketing and software tools to support the current operations.
* Demonstrated knowledge of basic network devices and basic network appliances
* Demonstrated knowledge of network designing software, such as Visio
* Ability to perform duties in a very fast pace environment and ability to learn new technology quickly
* Knowledge of Microsoft Office
Required Education
* Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
Required Related Work Experience and Number of Years
* Data network experience - 3
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
* Knowledge of company products and services
Preferred Education
* Cisco Certified Network Professional (CCNP )
* Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
WORKING CONDITIONS
* Office Environment
* May work in Network Lab environment
* 24X7 Network Operations environment. Depending on business group, on-call work may be an essential function of the job.
* Occasional travel as required
ENE309 2025-49422 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Apply Now
Systems and Infrastructure Administrator
Network Technician Job 30 miles from Portland
Title: Systems and Infrastructure Administrator This position is responsible for and assists in the administration and management of enterprise systems. This includes the maintaining and provisioning of servers and storage systems. Successful candidates must demonstrate independent problem-solving skills, a high level of proficiency in operating systems administration and security, and an in-depth knowledge of networking. Will work collaboratively with department staff and vendors.
Job Duties:
* Installs, configures, upgrades, and maintains server operating systems, applications, and system management tools.
* Manages, maintains, and provisions physical and virtual servers and enterprise systems for services such as: Active Directory and OpenLDAP, VPN, DNS, anti-virus, encryption, network storage, database systems, operating system and application deployments, server and storage backups, network license managers, and network printing.
* Participates in the monitoring of all enterprise systems and services.
* Participates in weekly preventative maintenance (occurs outside of normal business hours).
* Participates in the design, testing, and deployment of enterprise systems and services.
* Configure and support operating system-based firewalls
* Coordinates with vendors the installation of enterprise solutions and applications.
* Works with computing, networking, and application vendors to evaluate, support, license, and ensure that all deployed applications and services are functioning as desinged.
* Works collaboratively with other members of the Network and Infrastructure team and ILS.
* Provides tier-three user support and troubleshooting
Additional Job Functions:
* Keeps current with the rapidly evolving and changing business of computer hardware, enterprise storage solutions, operating systems and applications, network application software and peripheral hardware.
* Google Domain Administration
* Knowledge of cloud-based computing resources (AWS, Google Cloud, MS Azure)
* Knowledge of high-performance computing
* Participates in the research, planning, testing, and deployment of new enterprise services.
* Evaluates/recommends potential purchases
* Will regularly cross-train with other members of Network and Infrastructure Services team.
* Serves on college committees as assigned.
* Will routinely require early morning or after-hours work; weekend work is occasionally required.
Minimum Qualifications:
Education
Bachelor's degree in a field related to assignment or equivalent combination of education and experience
Experience
* Experience troubleshooting multi-platform workstation hardware/software issues
* Experience troubleshooting networking issues
* Experience troubleshooting software applications
* Experience working with diverse customer groups in an academic setting
* Experience with other operating systems: MS Windows OS's, Apple OS's, ChromeOS, Linux
* Experience with the monitoring of enterprise systems in a complex environment a plus
* Experience with end-user support
Skills and Knowledge
* In-depth expertise of desktop and server operating environment, Active Directory and Group Policy administration
* Knowledge of anti-virus solutions, licensing software, enterprise management solutions and directory services, including OpenLDAP
* Knowledge of scripting languages
* Participation in the planning, evaluation, testing, implementation, and documentation of technology solutions
* Strong verbal and written communication skills
* Ability to convey computing concepts effectively to non-technical users
* Ability to manage multiple priorities and serve as a positive role model in stressful situations
* A valid driver's license
* Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community
Benefits:
Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.
Equal Employment Opportunity Statement:
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA/Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, ************ or via email at ****************.
About Bates:
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston/Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.
NOC Technician
Network Technician Job 48 miles from Portland
The NOC Technician I has the responsibility of monitoring and maintaining the FirstLight Core Network. When the system malfunctions, the NOC technician troubleshoots the network at an initial triage level, makes repairs or refers to the next level of technical hierarchy (NOC Tech II) and gets the system back up as quickly as possible. This can require the technician to work at all hours of the day - depending on when the network disruption occurs. There are three main roles in the Network Operation Center (NOC). Surveillance, Repair, and Communications/Documentation. This is to quickly recognize network anomalies, ensure maximum possible service availability and performance, and to communication and document the actions of the NOC. The shift for this position is Monday-Friday, 1pm-10pm.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
* Provide 24-hour Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software.
* Review and general clean-up of Ticket queue.
* Ensure timely resolution to trouble tickets.
* Ensure timely follow up with customers via e-mails or phone calls.
* Troubleshooting Network issues
* Carrier route testing
* Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve.
REQUIRED SKILLS
* Associate Degree or Technical school is highly recommended with a strong knowledge of computer functionality.
* Word, Microsoft Excel, Microsoft Outlook.
* Cisco certifications and VoIP fundamentals a plus.
* One or more years of Network Operations experience or equivalent
* Must possess strong interpersonal skills and with ability to interact with all levels of employees in a professional manner.
* As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be always congenial with other employees and customers.
* The NOC is a fast-paced environment, critical thinking is essential. Ideas will be extrapolated from one situation to another.
* Strict adherence to company policies, confidentiality, and mature judgment must be always demonstrated.
* Assigned duties should be performed in a timely and accurate manner.
* As this individual often represents the internal and external customers and colleagues - professionalism is a must.
* Must handle responsibilities by multi-tasking, working independently and with minimal direction. Must deliver objectives both individually and by interaction with others, therefore must demonstrate an understanding of organizational functions and departments.
REQUIRED SKILLSET
Basic familiarity with the operations and repair of telecommunications systems to include, but not limited to, the following hardware platforms:
* Ciena 6500/One Control
* CYAN(Ciena) Z33/77.
* Telco Sys 71xx / EdgeGenie
* Huawei SONET
* Adva
* Calix / CMS
* Cisco (CCNA / CCDA Level)
* Cisco SONET (ONS 15454) /CTC
* Class V Voice (Genband DMS/C15), Meta
* Ciena 6500/One Control
* CYAN(Ciena) Z33/77.
* Telco Sys 71xx / EdgeGenie
Network Engineer, Junior
Network Technician Job 28 miles from Portland
Assists with designing, implementing, and maintaining components that support enterprise network, voice, and data systems. The successful candidate will work within a larger team of network engineers whose responsibility is to monitor and manage the Bath Iron Works (BIW) WAN and LAN networks. This position requires a strong desire and aptitude to become proficient with networking technologies.
Responsibilities
Maintains data, voice, and video network hardware and systems; investigates, resolves and escalates technical incidents; researches, analyzes and isolates errors; assists with network assessments.
Provides technical support for internal and/or external customers; answers routine technical questions; recommends and implements approved course of action.
Assist with installation and maintenance of network solutions, including hardware, software and device configurations.
Assists testing various voice or data equipment such as routers, switches, optical equipment, firewalls, proxy devices, VPN, wireless, private branch exchanges (PBX), voice mail and call management systems.
Performs configuration changes on various voice or data equipment such as routers, switches, firewalls, proxy devices, VPN, wireless, PBX, voice mail, call management systems, etc. to enhance performance.
Work Environment
Job is on-premises in an office environment.
Participate in an after-hours on-call support rotation.
Occasional need to support night time and weekend activities.
Occasional travel may be required.
Required/Preferred Education/Training
2+ years of experience working in Information Technology and/or IT Security.
Certifications or relevant post-secondary education in network or information technology disciplines a plus.
Required/Preferred Experience
Basic Qualifications
Experience with network systems and solid understanding of networking principles.
Experience working with network software and hardware, data, voice and video.
Experience working with heterogenous enterprise client/server systems.
Experience configuring and monitoring network security systems such as routers, firewalls and intrusion prevention systems.
Knowledge of current network hardware, protocols and Internet standards.
Competence with testing tools and procedures for voice and data circuits.
Personal Attributes
Analytical and problem-solving skills.
Skilled in time, priority, and task management.
Good interpersonal and communication skills.
Ability to work independently and as part of a team.
Ability to convey a professional demeanor and deal confidently with technical problems.
IT/Software Technician
Network Technician Job 2 miles from Portland
**Change the world. Love your job.:** Texas Instruments is seeking a skilled Software Technician to join our team. In this role you will be responsible for Dev Ops functions in support of factory automation software development including activities such as build, test and deployment. Also, opportunities to lead continuous improvement and productivity improvements through streamlining and scripting of the build and release environments. You will also be responsible for working directly with customers to understand software issues and work with other members of the development team to resolve bugs and issues.
**Why TI?**
+ Engineer your future. We empower our employees to truly own their career and development. Come collaborate with some of the smartest people in the world to shape the future of electronics.
+ We're different by design. Diverse backgrounds and perspectives are what push innovation forward and what make TI stronger. We value each and every voice, and look forward to hearing yours. Meet the people of TI (*************************************** UI/CandidateExperience/en/sites/CX/pages/4012)
+ Benefits that benefit you. We offer competitive pay and benefits designed to help you and your family live your best life. Your well-being is important to us.
**About Texas Instruments**
Texas Instruments Incorporated (Nasdaq: TXN) is a global semiconductor company that designs, manufactures and sells analog and embedded processing chips for markets such as industrial, automotive, personal electronics, communications equipment and enterprise systems. At our core, we have a passion to create a better world by making electronics more affordable through semiconductors. This passion is alive today as each generation of innovation builds upon the last to make our technology more reliable, more affordable and lower power, making it possible for semiconductors to go into electronics everywhere. Learn more at TI.com .
Texas Instruments is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws.
If you are interested in this position, please apply to this requisition.
**Minimum requirements** :
+ Associate's degree in Computer Science or related IT degree
+ Knowledge of software development and scripting languages like python and Powershell
**Preferred qualifications** :
+ Self-driven with ability to coordinate and manage multiple tasks with minimal supervision
+ Capable of multitasking, prioritizing, and working under various distractions and constrain
+ Experience with Microsoft SQL, .NET and C#
+ Ability to learn and understand new software languages and environments
+ Outstanding troubleshooting skills computer systems
+ Exceptional attention to detail
**ECL/GTC Required:** Yes