Technical Support Specialist
Network Technician Job 6 miles from Memphis
Responsible for supporting the Safety Department in the management of safety programs and ensuring the company's compliance with all transportation and safety regulation, to include but not limited to DOT, OSHA, and all state and federal regulations.
Ensure DOT and Non-DOT new hire paperwork is filled out correctly.
Maintain Drivers Qualification electronic files in compliance with FMCSA and company DOT requirements.
Notify drivers of upcoming document expirations, obtain renewed documents, and upload on company personnel software.
Schedule random, reasonable suspicion, and post-accident drug and alcohol testing as required.
Scheduling DOT and Non-DOT physicals, along with setting up new medical clinics as needed, update list and publish.
Prepare electronic records and reports pertaining to employee training activities.
Assist in coordinating training activities and apprentice program with other supervisory personnel and employees.
Implement company and departmental policies, procedures, and service standards in conjunction with management.
Interpret DOT policies and procedures and be able to provide employees guidance.
Provide guidance to New Hires in Orientation and ensure they complete all necessary requirements.
Update procedures, policies, and standards.
Technical Support Specialist
Network Technician Job In Memphis, TN
CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model and we support over 20,000 aircraft on our maintenance tracking platform and over 31,000 engines on our engine health monitoring platform. Additionally, CAMP provides shop floor management ERP systems to over 1,300 aircraft maintenance facilities and parts suppliers around the world. CAMP has grown from a single location company in 2001, to over 1,600 employees in 13 locations around the world.
Inventory Locator Service (ILS), a CAMP Systems company, has helped customers by collecting data about parts available in the marketplace and organizing them into one user-friendly database. The new and used parts locator service developed by ILS has helped numerous customers in the aviation, marine, and defense sectors find the parts they need, streamline procurement, sell their parts inventory, improve their MRO services, and automate their supply chain operations.
CAMP's relationships with business aircraft manufacturers, aircraft maintenance facilities, and parts suppliers place it in a unique position to understand how current offline information flows in the business aviation industry to introduce friction to the global market for business aviation parts and services. CAMP is building a digital business that will streamline the exchange of parts and services and create substantial value for both CAMP and the aviation industry at large.
CAMP is an exciting company to work for, not only because of its future growth prospects, but also because of its culture. Smart, motivated people, who want to take initiative, are given the opportunity and freedom to make things happen. CAMP is part of the Hearst Transportation Division.
Job Summary
The Tech Support Specialist will be based out of our Cordova, TN location. The successful candidate will be responsible for handling inbound support requests from customers, troubleshooting database issues, completing data requests, and effectively triaging and escalating issues to our Level 2 technical support team.
The Tech Support Specialist will work directly with our customers and collaborate closely with the Customer Support, Sales, Accounting and the Customer Success teams to ensure our customers receive the most value from the ILS offerings. As a Tech Support Specialist, you will build and maintain strong professional relationships with our key global customers to ensure we are enhancing our customer experience by providing world-class support.
This is a highly collaborative role, which requires excellent organization, attention to detail, clear communication and a passion for building customer relationships.
Responsibilities
Maintains a detailed knowledge of our products and the impact they can have on our customers.
Maintain high levels of customer engagement with a focus on customer satisfaction
Taking inbound support calls from customers.
Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued.
Identify common customer challenges and actively suggest solutions based on our product/service offerings.
Works cross-functionally within the organization.
Engaging in active listening with callers and documenting reproduction steps to escalate the issue to Level 2 technical support.
Triage and prioritize Level 2 support issues daily.
Troubleshooting ILS/ eCommerce platform and integrated ERP issues
Training end users on administration of eCommerce platform.
Setup and configuration of eCommerce platform.
Generating analytics and reporting on eCommerce platform utilization statistics
Recognize when challenging items must be escalated to product development team.
Recognize recurring issues and work with product development teams to identify long term resolution strategies.
Testing and evaluating new technologies
Support initial rollout of solutions to customers
Support ongoing upgrades/changes to solutions for customers
Support customer change requests
Diagnose and address customer issues
Serve as liaison between clients and technology teams
Requirements
Bachelor's degree in related discipline. May consider combination of equivalent experience and education in lieu of degree.
1 to 2 years of customer service/support experience required.
1 to 2 years of software support or software product related experience required.
Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
Familiarity with scripting languages a plus
Familiar with SOAP and RESTFul web service APIs
Proficiency in Windows/Mac/Linux
Basic understanding of databases and database queries
Familiarity with ticketing systems (i.e., Zendesk, Salesforce Service Cloud, etc.)
Strong desire to expand technical knowledge.
Proven ability to work in a fast paced, demanding, customer service-oriented environment.
Exceptional attention to detail and ability to solve complex, interdependent problems required to ensure accuracy and effective execution of all projects and tasks undertaken
Ability to quickly identify the true problem that a customer is experiencing.
Ability to troubleshoot and resolve database related bugs and issues.
Must be a proactive problem solver, and able to handle multiple complex issues and tasks
Welcomes solving problems with a positive attitude, teamwork and innovation.
Bilingual a plus (English/Spanish)
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer. We understand the value of diversity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact ******************.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status EOE
Sharepoint System Administrator
Network Technician Job 6 miles from Memphis
For more details, please connect with Ibad Ullah Khan at ************ or email at *******************
Client: State of Mississippi
Job Title: Sharepoint System Administrator/ Platform Administrator
Duration: 6+ Years (72 Months)
Start Date: ASAP
Position Type: Contract
Location: Jackson, Mississippi (Onsite)
Number of Hours: 40 Hours a week
Interview Type: Web Cam/ In Person
Ceipal ID: SMS_SYS324_IK
Department: Division of Medicaid (DOM)
Short Description: DOM is seeking an accomplished IT professional with a robust technical background and proven management experience. This person must be willing to be onsite at Medicaid's facilities in Jackson Mississippi 95% of the time.
Responsibilities:
Configure and manage SharePoint Online and Teams, including permissions, site collections, and integrations.
Administer and customize ServiceNow, including workflow automation, scripting, and module configuration.
Oversee DocuSign setup, configuration, and integration with business systems.
Manage Entra ID (Azure AD) for identity and access management, including user provisioning and MFA.
Develop and maintain Access Packages for third-party managed file transfers with security compliance.
Monitor and audit access packages to prevent unauthorized access and ensure performance.
Design and implement IT platform integrations for streamlined workflows and data exchange.
Utilize scripting and automation tools to enhance system performance and consistency.
Continuously monitor system performance and health metrics.
Diagnose and resolve technical issues, escalating to vendors when needed.
Perform system audits, updates, and patches for security and compliance.
Maintain detailed technical documentation, including configuration guides and operational procedures.
Ensure compliance with security policies and industry standards through controls and audits.
Perform other duties as assigned.
Experience
10+ years of experience in IT Systems Administration
Education
Bachelor's degree from an accredited four-year college or university in Computer Science, Data Processing, Business Information systems, or a related field.
IT Network Administrator
Network Technician Job In Memphis, TN
Purpose and Scope
This position delivers at a high level of competency Information Technology design and installation of instructional and administrative networks and the network infrastructure. Assesses and performs analysis on data and prepares data to facilitate Technical Services functions of organization. Responsibilities require understanding of both theory and practice.
Essential Job Functions
Develop and design scalable, reliable, and secure network architectures using Juniper routers, switches, and firewalls.
Leads the implementation of Juniper-based solutions, including routing, switching, security, and WAN optimization.
Collaborates with Juniper and other venders to assess new technologies, manage procurement process, and ensure the successful deployment of solutions.
Designs and implements security policies and controls using Juniper products to ensure network security and regulatory compliance.
Develop and apply solutions to problems which require extensive knowledge, and competency in Information Technology Services.
Serves as the Subject Matter Expert (SME) in design, installation, configuration and upgrading of network systems.
Leads team in project planning, presentation, and implementation; prepares and recommends network specifications to satisfy customer requirements; uses CAD to prepare technical drawings; obtains cost estimates; assists in developing installation schedules. Collaborate with management to determine type, scope, purpose of analyses and assigned project completion.
Monitors performance of network systems; performs routine maintenance; troubleshoots and resolves computer network problems; documents problems and resolution; performs upgrades.
Inspects work in progress and at completion for compliance with applicable specifications, contracts, policies and procedures, regulations and standards of quality and safety.
Analyzes, develops, and implements ideas for improved network efficiency and effectiveness.
Prepares and maintains narrative and statistical reports, records, correspondence, and files related to assigned service, activities, and operations.
Performs other duties ass assigned or directed.
Minimum Qualifications
Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Systems Management or a related field;
PLUS
four (4) years related experience in related field, or equivalent, for a total of eight (8) years; OR an equivalent combination of related education and experience totaling eight (8) years. (
PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED
)
Degree Equivalency Formula:
Bachelor's Degree= 4 years plus required years of experience.
Master's Degree=6 years plus required years of experience.
ON-CALL Computer/IT/Smart Device Tech
Network Technician Job In Memphis, TN
Our Company
We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.
The On-Call Technician is responsible, accountable, and able to work in an unsupervised location, facing clients directly. You could be tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. You could also be responsible for the installation and configuration of TV, surveillance, automation and networked systems in mainly residential, but also commercial spaces.
Please note, this is a 1099 independent contractor position. You are also responsible for tools, having your own vehicle and valid driver's license, and vehicle maintenance. We will cover expenses for gas in excess of 20 miles (one-way), and other site-related expenses. You will be compensated between $35 - $40 / hour for time on-site and parts purchased for customers.
Duties may include:
Configuring email accounts using Mail, Outlook and Outlook Express
In-depth knowledge and usage of Windows operating systems
PC imaging, hardware diagnostics and configuration
TCP/IP, Routers, WAPs, Wireless, Mesh and other networking devices
Spyware/Adware removal tools as well as antivirus programs
Must be comfortable with all facets of PC, and laptop hardware setup and maintenance; including installation and configuration of hard drives, NICs, printers, and other PC accessories
Experience with Mac is preferred, but not required
Installation and setup of smart home/IoT products
Assist with connecting and troubleshooting smart home products and hubs (TV/Camera/ Doorbell installations)
Provide clients with basic tutorials, so they understand software
Assist clients with warranty and troubleshooting issues
Requirements:
2 year minimum professional experience providing Tech Support
High School Diploma, or equivalent
PC imaging and configuration experience
Troubleshoot hardware and network issues
Aptitude for helping people use and understand the technology
Ability to learn on the job
In-depth knowledge and usage of smart devices and their systems
Experience in smart device installation, hardware diagnostics and configuration
Able to climb ladders, work at heights, and lift and carry items unassisted
Must have a knowledge of general construction and electrical principles
JDB IT Test456
Network Technician Job In Memphis, TN
What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years crating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.
Information Technology Ideally 10 years experience. This is test. Thanks.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. bmb
Memphis , TN 38197
Future Computer Technician
Network Technician Job 50 miles from Memphis
Install, test, and maintain a variety of personal computing and network hardware and software systems. Maintain the district's technology equipment, including computers, laptops, Chromebooks, printers, monitors, SMART TVs, and document cameras.
Assist with the inventory and tracking of the district's technology equipment.
Assist with the installation and maintenance of computer software, including installation of Microsoft Windows and standard software updates and imaging of computers.
Assist staff and students in software and hardware problem resolution.
Keep up to date with current trends and be prepared to make recommendations.
Keep track of and update the help desk trouble ticket system.
Assist with other technical support duties as needed.
IT Technician
Network Technician Job In Memphis, TN
Job Details Entry Memphis - Memphis, TN N/A Full Time Undisclosed Undisclosed Undisclosed Undisclosed Information TechnologyDescription
This position is responsible for providing basic computer and IT support for the location. This position is also responsible for performing general office duties as assigned.
The IT Technician will support users with installation and upgrades of basic hardware/software and networking components to meet personal computer needs; will diagnose and troubleshoot basic computer problems (software and hardware); will assist computer users with day to day operations, and will work with the corporate IT Manager to resolve technical problems and business critical projects as needed.
The IT Technician will maintain log of user & technical support issues & provide reports to management as required. Gather data & manage computer inventory on a consistent basis. Responsible for continuous maintenance on all computers/workstations, including but not limited to: hardware maintenance & repair,operating system clean-up & maintenance, Microsoft & other application maintenance & ensuring updates are installed properly. Participate in various IT infrastructure related projects, roll-outs and implementation as needed. Responsible for setting-up/configuring new computer inventory for individual users/departments as needed.
This is a full-time position with terrific benefits, including medical, dental, and 401(k) plans, paid vacation and personal leave, plus more. This is a Monday through Friday job, usually 8 am to 5 pm; some scheduling flexibility is required in order to fill in for/back up other positions during vacations, etc.
Qualifications
Qualified individuals will have a knowledge of basic computer and network security, including firewalls, Anti-Virus, Wireless Security. The IT Technician must be able to solve problems, maintain confidentiality, and possess a sense of urgency for time-sensitive tasks. The ability to multi-task across different areas of the business is important, and the successful candidate must be able to work cordially and professionally with other employees as well as customers. This is a role where attention to detail is essential.
The successful candidate must also be knowledgeable of Microsoft OS: Windows 7, Windows 8 and Windows 10; Microsoft Office: 2010, Office 365. Experience with iOS, Android, Windows Mobile devices.
Contract Investigative Technician - Memphis, TN
Network Technician Job In Memphis, TN
The 1099-Contract Investigator Technician is responsible for conducting record checks for federal background investigations on a contract basis in direct support of national security and suitability investigations.
Conduct fieldwork, specifically retrieval of records, to produce reports of investigations (ROIs) in compliance with all laws, federal standards, and federal agency regulations.
Accept fieldwork assignments for travel throughout the geographic area of responsibility.
Opportunities for temporary duty yonder (TDY) assignments outside of assigned geographic area.
Meet investigative deadlines as assigned by ADC LTD NM.
Demonstrate strong verbal and written communications skills and exhibit professional demeanor in a time-sensitive work environment.
Monitoring, maintaining, conveying and appropriately destroying data and documents.
Meet government and industry standards for quality, integrity, timeliness and productivity.
Maintain compliance with all mandatory and assigned training, security, and credential requirements.
Develop and maintain professional, courteous, and cooperative working relationships with ADC employees and contractors.
Report trends and updates to work environment observed in the field.
Perform other duties and responsibilities related to the position as required.
The ADC compensation range is an estimated range reflecting what an ADC independent contractor might earn for working 40 hours per-week starting at the base rate. ADC independent contract investigators receive compensation for the number of assigned cases completed and not an annual salary.
Other details
Job Family Contractors-1099
Pay Type Hourly
Future Computer Technician
Network Technician Job 50 miles from Memphis
* Install, test, and maintain a variety of personal computing and network hardware and software systems. Maintain the district's technology equipment, including computers, laptops, Chromebooks, printers, monitors, SMART TVs, and document cameras. * Assist with the inventory and tracking of the district's technology equipment.
* Assist with the installation and maintenance of computer software, including installation of Microsoft Windows and standard software updates and imaging of computers.
* Assist staff and students in software and hardware problem resolution.
* Keep up to date with current trends and be prepared to make recommendations.
* Keep track of and update the help desk trouble ticket system.
* Assist with other technical support duties as needed.
FHNF IT Exchange Administrator
Network Technician Job In Memphis, TN
This position is responsible for the design, configuration, implementation, operation and maintenance of the Exchange system serving FHN Financials' 26 offices nationwide. As a technical lead, the Exchange Administrator works closely with Networks, Active Directory, Server and Storage Leads, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets.
The successful candidate will possess a thorough, applied working knowledge Microsoft Exchange (on-prem and Exchange Online), Active Directory and associated technologies with a proven record of accomplishment. In addition, the ideal candidate will possess the necessary skills for secondary network support.
**FHN Exchange Environment**
FHN Financial has migrated from on-premises Exchange 2016 to Exchange Online in hybrid mode, with some select functions operating on-prem. There are over 400 Exchange accounts in EXO with on-prem functions supported by a high availability, four-node cluster with failover capabilities to the FHN Disaster Recovery site in New York. Near-term project plans include migrating the on-prem environment to Exchange 2019 then Exchange SE when SE becomes available in the fall 2025.
The messaging environment also includes Cisco IronPort spam filter, In-Tune mobile device management and Compliance-governed e-mail archiving with Global Relay, integrated with Bloomberg e-mail and Instant Messaging.
**Areas of specific responsibility:**
Exchange design, implementation, maintenance and monitoring to ensure compliance with high availability and security standards for FHN Financial
Exchange operations: integration and use of monitoring tools to ensure performance and high availability using Mailscape and other tools.
+ Global Relay messaging archive
+ Network backup support
+ InTune MDM, Apple Business Manager
+ Kemp Load Balancer
+ Integration of design with Active Directory, Networking, Storage, Server and associated technologies
+ Exchange Server patches and updates (typically performed after hours)
+ Troubleshooting systems issues; restoration of systems to high availability status - on call 24/7
+ Developing, forecasting and managing capacity requirements; planning, implementation and migration in a growth environment
+ Implementation and maintenance of security and compliance standards
+ Vendor relations; maintenance contract management, maintenance administration
+ Change Management practices
+ Project methodology and management
+ Business Continuity Planning and Disaster Recovery for messaging functions
+ Participation in team-based special projects with opportunities for broadening professional skills
+ Some travel may be required.
+ Regular reports to management regarding systems availability, security control, operations & trends
+ Leadership in the application and implementation of technology for competitive advantage in a growth environment
Additionally, this position will maintain awareness of industry and technical trends and will advise Management of opportunities to better serve the enterprise's technical and business needs.
The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the Firm.
**Qualifications:**
FHNF requires at least eight years of experience in IT with two years of principal responsibility for the design, troubleshooting and maintenance of the Exchange system in a high availability, corporate environment. Additional proven experience in Cisco networking support is highly desirable. Experience in a financial operating company is an advantage.
Customer service attitude and excellent written and oral communication skills are expected. The candidate must enjoy working in a professional environment with high expectations of the IT staff.
The successful candidate will have collateral experience in servers, security and the other technologies named above. The candidate must have a proven successful record of accomplishment in handling multiple projects and tasks simultaneously where results really matter.
B.S. in Computer Science or other qualifying discipline is preferred along with experience in a structured IT environment with direct participation in best practices, process documentation, security standards, structured methodology and project management.
With offices nationwide, FHN Financial is headquartered in Memphis, Tennessee. FHN Financial is a division of First Horizon Bank (******************** .
**About Us**
**First Horizon Corp. (NYSE: FHN)** , with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Corporate Diversity Commitment:**
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
**Follow Us**
Facebook (******************************************
X formerly Twitter
LinkedIn (***************************************************
Instagram
YouTube (**********************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
IT Support Engineer
Network Technician Job In Memphis, TN
The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible. Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems.
Job Functions:
Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues
Track and document work tasks, changes and issues daily in the ticket system.
Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates.
Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities.
Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory.
Provides on-site technical support for desktop computers and peripherals in a cross-platform environment.
Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems.
Provide support for mobile devices, including Android, iPhone and iPad.
Troubleshoot Windows 7 and 10 operating systems, applications and networking functions.
Setup and configure workstations to be used in diverse environments, adhering to security requirements.
Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices.
Provide assistance to clients for general operation of standard supported COTS software.
Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet)
Other duties as assigned
Qualifications
Job Requirements:
AA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly
1-2 years' experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO
Strong skills in general MS Office application troubleshooting
Experience with Office 365, SharePoint, One Drive
Experience in installation, upgrades, and support of Windows desktops
Experience supporting End User Computing devices/BYOD/Cellular devices
Experience supporting remote users
Understanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals
Healthcare and EMS (Emergency Medical Services) experienced preferred
Physical Skills:
While performing the duties of this job, the employee is regularly required to stand, talk or hear.
The employee frequently is required to walk; sit; use hands and reach with hands and arms.
Must have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone.
The employee must occasionally lift and/or move up to 50 pounds.
Corrected vision in normal range.
IT Site Support Engineer - Summerfield
Network Technician Job In Memphis, TN
Job Title IT Site Support Engineer Date Posted 3/18/2020 Job Type Full-Time Regular Summerfield & Associates is Seeking an IT Site Support Engineer for a Direct Hire in East Arkansas. IT Site Support Engineer Job Description * The Site Support Engineer is responsible for providing enterprise-level assistance to the organization. This role will diagnose and troubleshoot software and hardware problems as well as install applications and programs as needed.
* Responsibilities include identifying and resolving PC, network, or server issues, as well as configuring operating systems and using remote desktop connections to provide immediate support.
* Ultimately, this role will provide customer friendly interactions to timely and accurately resolve issues and deploy solutions.
IT Site Support Engineer Specific Job Duties
* Demonstrates good customer service skills and work ethic.
* Installs, administers and maintains PC operating systems, and associated system software, including upgrades, preventative and corrective maintenance.
* Provides incident and problem management with responsibility for resolution and root cause analysis of complex PC hardware and software issues and basic server and network issues.
* Assist with IT Infrastructure projects or initiatives as required.
* Assist with the development of new and modification of existing procedures and clearly communicates such procedures and developments to other stakeholders.
* Provides prompt and accurate feedback to customers.
* Ensures all issues and requests are properly logged.
* Monitors and evaluates system performance and perform tuning functions to achieve optimal system efficiency and throughput.
* Monitors and evaluates system capacity through analysis and/or trends to make upgrade recommendations.
* Interfaces and cooperates with business and application support teams and regional infrastructure functions including operations, network, and Service Desk as required.
* Participates in development of computer policies while understanding the business impact of said policies.
* Assist Service Desk with user mobile computing issues and solutions
* Maintains familiarity with security policies for the Wintel Platform per policy established by IT Security.
IT Site Support Engineer Qualifications
* Bachelor's degree in IT plus three (3) years of experience in an IT environment or
* Professional certification plus five (5) years of experience in an IT environment
* Excellent knowledge of PC operating systems.
* Excellent PC hardware and software troubleshooting experience.
* Excellent technical knowledge of current PC hardware and software standards.
* Experience in overseeing the design and implementation of PC hardware, software, and related products.
* Experience with computer security principles, and general software management best practices.
* Experience with core software applications, such as Microsoft Office, SharePoint, and Citrix.
* Experience with basic server and network hardware and configuration.
* Experience with virtual environments (Hyper-V, Virtual Box or VMWare).
* Excellent written, oral, and interpersonal communication skills.
* Highly self-motivated and directed, with keen attention to detail.
* Proven analytical and creative problem-solving abilities.
* Ability to conduct research into systems issues and products as required.
* Ability to communicate ideas in both technical and user-friendly language.
* Able to prioritize and execute tasks in a high-pressure environment.
* Ability to work in a team-oriented, collaborative environment.
* On-call availability for 5 days per month may be required.
* Travel up to 10% may be required.
* Responsibilities may require working evenings and weekends, sometimes with little advance notice.
* Sitting for extended periods of time.
* Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer or infrastructure components.
* Occasional inspection of cables in floors and ceilings.
* Lifting and transporting of moderately heavy objects, such as computers, file servers, and peripherals.
If Interested Please Contact: Rebecca Sorin: ************: ****************************
APPLY
IT Support Technician
Network Technician Job 15 miles from Memphis
for an IT Support Rep in the Memphis, TN area.
The IT Support Rep responds to and will be the first level of support for all technology hardware, software, and network related problems. This position will have daily interaction with our educational/school clients.
The duties of the IT Support Rep will include but are not be limited to the following:
Install, configure and upgrade computer hardware, peripherals and software.
Diagnose, repair and maintain hardware, peripherals and software systems.
Provide technical support to school staff and school sponsored technology provided to students.
Work with remote Network Operations Center to manage and support server based information and communication systems (SIS, E-Mail, Library, Web, etc).
Work with and help coordinate service contract with outside vendors.
Inform appropriate personnel of technology related problems and issues that arise within the school.
Maintain up-to-date accurate records for inventory and repair/maintenance work performed within the school.
Perform preventative maintenance on school technology equipment.
Provide technology assistance to staff and students for support of student centered learning.
Perform other relevant duties as identified that support the mission and vision of the school.
QUALIFICATIONS
Education/Certification: High School diploma or equivalent plus two years of education desired. Certification in technology repair (A+ certification a plus) and/or equivalent job experience required. Work within an educational environment considered a plus.
Experience: Demonstrated aptitude or competence for successful fulfillment of assigned performance responsibilities.
Special Knowledge/Skills:
In Depth Knowledge of Windows, Mac and other operating systems used within the school.
Knowledge of basic computer hardware and peripherals.
Basic knowledge of educational and business software applications in order to support school staff and students: (Includes Microsoft Office Suite, Common open-source software applications, Common Internet Browsers, Common multimedia software applications and tools, Etc.)
Knowledge of basic networking concepts, devices and security.
Ability to communicate verbally and in writing.
Ability to work with people.
Ability to work independently in solving problems.
Terms of Employment:
Status: Full Time (Initially Hourly, Possible Transition to Salary)
Days: Monday through Friday (8A to 5P)
Occasional weekend or after-hours work
Pay Scale: Listed in Title, Depends on Experience & is NON-NEGOTIABLE. Please review prior to applying.
Must Own Dependable Transportation
Network Engineer
Network Technician Job In Memphis, TN
xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.
Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.
We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.
All engineers and researchers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
About the Role
xAI is seeking a Network Engineer who is proficient with the fundamentals, and eager to grow their skills on a global network. The ideal candidate is a motivated, pragmatic, thinker eager to get the job done while finding a balance between shipping and quality. If you thrive in a dynamic, high-growth, tech environment and relish the opportunity to collaborate with passionate, driven, over-achievers, we'd love to hear from you!
This is an in-person role based in Memphis, Tennessee and will require about 30-40% travel.
Responsibilities
Be onsite in our Memphis data center or any other DC working alongside our Siteops engineers or San Francisco, Palo Alto, or other offices working with other network engineers.
Troubleshoot physical network devices and links, test to ensure they operate as expected and put back into production.
Contribute to the continuous improvement of tooling, automation and operational procedures
Network troubleshooting and fault analysis; hardware troubleshooting and repair of devices outside data centers.
Trouble ticket generation and response; carrier interface and escalations
Liaise with third parties to fix and resolve issues
Creation and execution of scheduled changes, process & documentation
Participate in a 12x7 call-out rotation and shift work based on the time zone you're hired in
Software/firmware installation
Monitor, manage, and respond to network based alerts
Automate away repeatable work using python or Ansible like tools
Project work that comes in from upstream Neteng teams (example: datacenter tech refresh - decommissioning older devices and provisioning new ones)
Basic Qualifications
B.S. in network engineering or a related technical discipline
1+ years of Network Engineering experience troubleshooting physical and logical issues
Preferred Skills & Experience
Beginner to intermediate logical and physical understanding of break/fix operations including:
Network layer 1,2,3, and 4.
Beginner to intermediate understanding of network fundamentals
Routing, Switching, IP services, and network automation
Working knowledge of at least two internal routing protocols, its configuration and day to day operation
Beginner to Intermediate working knowledge of Backbone and Datacenter networks
Beginner to Intermediate working knowledge of TCP/IP
Vendor certifications such as CCNA, CCNP, JNCIA and JNCIP
Vendor Hardware Cisco, Juniper, NVIDIA, Avocent
Understanding of unix/linux shells and scripting languages (python preferred)
Ability to learn new networking protocols, programming/scripting languages, and vendor operating systems as necessary
Methodical troubleshooting approach
Strong documentation and communication skill set
Technical project management mindset
Team-player, takes initiative, and highly motivated
Additional Requirements
Ability to work for extended periods of time standing, when needed
Work is often performed in tight quarters and physical dexterity is necessary to preform job functions
Comfortable working in an environment requiring exposure to noise
Ability to work evenings and weekends as needed
Ability to lift or carry 10-15lbs
Position is subject to pre-employment drug and random drug and alcohol testing
xAI is an equal opportunity employer and does not unlawfully discriminate based on race, color, religion, ethnicity, ancestry, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, disability, medical conditions, genetic information, marital status, military or veteran status, or any other applicable legally protected characteristics.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For Los Angeles County (unincorporated) Candidates:
xAI reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of a conditional offer of employment:
Access to information technology systems and confidential information, including proprietary and trade secret information, and/or user data;
Interacting with internal and/or external clients and colleagues; and
Exercising sound judgment.
California Consumer Privacy Act (CCPA) Notice
AI/HPC Network Development Engineer - xAI Networking
Network Technician Job In Memphis, TN
xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity.
We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important.
All engineers and researchers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
About the Role
xAI was first in the world to build a 100k GPU cluster on an ethernet network and then did it again in 92 days, floors, walls and all. We need an engineer with deep experience in RoCEv2 that can develop at hyper scale while optimizing performance and availability.
xAI is building at a furious pace with the latest hardware to help people understand the universe. To make the next significant leap forward, we need to own our own destiny by understanding our current network performance and availability and then optimize it to our training models and how we execute customer inference queries. You will spend most of your days deep inside NCCL, building metric dashboards and tweaking configurations to ensure no performance is left on the table. You will help design the next iteration of our backend and front-end networks that will allow us to seamlessly build-out new GPU infrastructure with little to no engineering assistance.
There will be a significant amount of travel to Memphis for building more capacity as well as participating in a team on-call rotation and helping on other scaling and maintenance efforts. This will become easier as we build out the team and engineers contribute to deployment and operations frameworks to remove repetitive tasks.
Location
We have 2 openings, one based in Palo Alto, California and the other in Dublin, Ireland. There will be significant travel expected to Memphis, Tennessee for data center buildouts and to the head office in Palo Alto for team collaboration.
Ideal Experiences
* A minimum of 10 years designing and operating large scale networks with 5 years in the ethernet AI/HPC space.
* Deep understanding of congestion control on ethernet with Infiniband an added bonus.
* Deep understanding of AI training and inference workloads and how they operate on the network. As part of this you are able to use and debug NCCL and potentially commit to the library.
* Expertise in creating a portfolio of metrics for performance and operations to optimize the fleet for training and inference traffic.
* Experience with Python to automate away repetitive tasks and facilitate your daily job working with and analyzing large sets of data.
Interview Process
After submitting your application, the team reviews your CV and statement of exceptional work. If your application passes this stage, you will be invited to an initial interview (45 minutes - 1 hour) during which a member of our team will ask some basic questions. If you clear the initial phone interview, you will enter the main process, which consists of five interviews:
* Coding assessment in a language of your choice.
* Data center network technologies and RoCEv2.
* Manager Interview.
* Presentation of a large scale solution you owned, start to finish.
* Meet and greet with the wider team.
xAI is an equal opportunity employer and does not unlawfully discriminate based on race, color, religion, ethnicity, ancestry, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, disability, medical conditions, genetic information, marital status, military or veteran status, or any other applicable legally protected characteristics.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For Los Angeles County (unincorporated) Candidates:
xAI reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of a conditional offer of employment:
* Access to information technology systems and confidential information, including proprietary and trade secret information, and/or user data;
* Interacting with internal and/or external clients and colleagues; and
* Exercising sound judgment.
California Consumer Privacy Act (CCPA) Notice
Network Engineer
Network Technician Job In Memphis, TN
Employment Type: Full Time, Experienced level Department: Information Technology CGS is seeking an experienced Network Engineer to join a team focused on the evaluation, enhancement, and maintenance of a large scale network project that includes both wired and wireless network infrastructure and related hardware & software. The project's objectives are to evaluate the current setup of existing disparate networks and design & implement a network infrastructure that encompasses the wireless, wired, and software network requirements. The project will also include consultation regarding hardware and software necessary to facilitate the proper support for this encompassing infrastructure, and the associated systems testing, vulnerability assessments, and quality assurance needed to implement the new setup. This Network Engineer will interface with state and local governmental personnel, internal stakeholders, subject matter experts, and vendor(s) who will provide development services.
CGS brings motivated, highly skilled, and creative people together to solve government's most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
* Operate and manage NPS network infrastructure;
* Improve infrastructure monitoring and reporting capabilities based on the deployment of network management software;
* Develop, maintain and deliver infrastructure documentation relating to the network infrastructure within the NPS environment;
* Review current best practices and provide recommendations for architecture, design, management and operation of the network infrastructure;
* Administration of the Cloudpath (or equivalent) onboarding process, monitoring and troubleshooting of wireless network health, maintenance of wireless network infrastructure, implementation of network security patches and software/firmware updates, from 0800 to 1700 PST, Monday-Friday;
* Assess the NPS network infrastructure and make recommendations on improvement and optimization;
* Define and conduct testing procedures for new infrastructure projects;
* Implement technology solutions within the NPS network environment;
* Provide design guidance on network solutions within NPS infrastructure projects;
* Provide informal training and knowledge transfer to NPS resources on best practices and theory of operation relating to network products.
Qualifications:
* Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Business, Information systems or a related discipline.
* Strong documentation skills including updating JIRA Tickets, Wiki Pages and Network Diagrams
* Ability to communicate with end users, cross-organizational staff and technical assistance center.
* CWNA Certification or equivalent
* BCNE Certification or equivalent
* Experience utilizing (RF) site survey tools such as Ekahau, RF Scanners and Wireshark packet capture software
* Strong knowledge of layer 2 switching and layer 3 routing protocols; including VLANs, 802.1w, OSPF and VRRP
* Strong knowledge of network security including; 802.1x, MAC Authentication, ACLs, RADIUS and Certificate of Authority (CA)
* Strong knowledge of troubleshooting RF and LAN issues
* Working knowledge of LINUX, MS Server 2013, VMware, etc.
* A Master's Degree in Engineering, Computer Science, Business, Information systems or a related discipline
* At least 3 years experience with disaster recovery plan creation / implementation testing or projects
* Experience with penetration testing, vulnerability assessment, and vulnerability testing
* Experience with cyber threat information collection and analysis
* Working knowledge of Agile/SCUM project management methodologies
* Additional Industry certifications/licences
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package:
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
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For more information about CGS please visit: ************************** or contact:
Email: *******************
$135,611.84 - $184,044.64 a year
Network Engineer
Network Technician Job In Memphis, TN
Network Engineer - Telecommunications
Trisian-Global Consulting LLC is seeking a highly skilled and experienced Network Engineer with strong understanding of telecommunications systems.
Responsibilities:
Design, implement, and maintain telecommunications networks for clients
Perform network analysis and troubleshooting to identify and resolve issues
Collaborate with cross-functional teams to develop and implement network solutions
Monitor network performance and make recommendations for improvements
Ensure network security and compliance with industry standards
Stay updated on industry trends and advancements in telecommunications technology
Provide technical support and training to clients and team members
Participate in project planning and budgeting activities
Qualifications:
Bachelor's degree in Computer Science, Telecommunications, or a related field
Minimum of 5 years of experience in network engineering, in the telecommunications industry
Strong knowledge of network protocols and technologies, such as TCP/IP, MPLS, SIP, and VoIP
Experience with network design and implementation, including routers, switches, and firewalls
Familiarity with network monitoring and analysis tools
Excellent problem-solving and analytical skills
Ability to work independently and in a team environment
Excellent communication and interpersonal skills
Relevant certifications, such as CCNA or CCNP, are a plus
If you are a motivated and skilled Telecommunications Network Engineer looking for a challenging and rewarding career, we encourage you to apply.
Network Engineer
Network Technician Job In Memphis, TN
Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs. We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.
We invite you to become a part of the Southwest Team!
Title: Network Engineer
Employee Classification: Other Professionals
Institution: Southwest Tennessee Community College
Department: Infrastructure Services Administration
Campus Location: STCC - Multiple Campus Locations
Job Summary
The Division of Administrative Services is seeking an innovative and experienced Network Engineer to join our dynamic team. Reporting to the Director of Technology Operations, this full-time, fiscal-year position is integral to maintaining the College's modern, secure, and high-performing network infrastructure.
This role focuses on the design, deployment, and management of advanced networking and communication systems. The ideal candidate will leverage cutting-edge technologies to ensure robust performance, scalability, and security, supporting the College's mission to deliver exceptional technology experiences.
Job Duties
* Next-Generation Network Infrastructure Management
* Design, implement, and maintain high-performance local area networks (LANs), wide area networks (WANs), and Wi-Fi 6/6E wireless networks across all college locations.
* Utilize software-defined networking (SDN) solutions to enhance network scalability and programmability.
* Implement cloud-native networking solutions, including AWS, Azure, or Google Cloud networking tools.
* Configure and optimize advanced network protocols, including IPv6, BGP, and OSPF.
* Cybersecurity and Compliance
* Deploy and manage zero-trust network architectures to protect sensitive data and ensure compliance with industry standards (e.g., NIST, CIS, GDPR).
* Configure and maintain next-generation firewalls (NGFWs), intrusion prevention systems (IPS), and network access control (NAC) solutions.
* Proactively monitor and analyze network traffic using tools like SIEM platforms (e.g., Splunk, LogRhythm) to detect and mitigate threats.
* Advanced System Integration
* Integrate network infrastructure with cloud-based services (e.g., Microsoft 365, Google Workspace, and other SaaS platforms).
* Support and troubleshoot virtualized environments, including VMware NSX, Hyper-V, and Docker/Kubernetes networking.
* Collaborate with DevOps teams to implement Infrastructure-as-Code (IaC) solutions using tools like Terraform, Ansible, or CloudFormation.
* Unified Communication and Collaboration Systems
* Deploy and manage modern VoIP and Unified Communications as a Service (UCaaS) platforms, such as Cisco Webex, Zoom, or Microsoft Teams.
* Optimize E911 compliance, digital and analog trunking, SIP services, and VoIP solutions for seamless communication.
* Manage multimedia conferencing technologies to support hybrid work and learning environments.
* Operational Excellence and Automation
* Leverage automation tools to streamline network configuration, monitoring, and troubleshooting processes.
* Implement AI-driven network management tools to enhance network reliability and reduce downtime.
* Maintain accurate documentation of all network systems, configurations, and processes.
* Strategic Planning and Leadership
* Contribute to long-term strategic planning for network infrastructure upgrades, aligning with the College's goals.
* Develop and manage budgets for network-related projects, ensuring cost-effective solutions.
* Provide mentorship and leadership to junior staff and project teams.
Minimum Qualifications
* Education and Experience
* Associate's degree in Information Technology, or a related field (or equivalent experience).
* At least 5 years of experience in managing enterprise-level networks with modern technologies.
* Technical Expertise
* Proficiency in networking technologies, including Ethernet, TCP/IP, VLANs, and QoS.
* Experience with Wi-Fi 6/6E, SD-WAN, and cloud-based networking platforms.
* Strong familiarity with virtual networking technologies, including VPNs, VXLAN, and load balancing solutions.
* Expertise in managing Windows and Linux/UNIX servers, including network service integration.
Preferred Qualifications
* Industry certifications such as CCNP, AWS Certified Advanced Networking, Cisco DevNet Professional, or Palo Alto Networks PCNSE.
* Familiarity with containerized environments and networking in Kubernetes or Docker Swarm.
* Experience deploying AI/ML-driven network optimization tools.
Knowledge, Skills, and Abilities
* Strong knowledge of automation frameworks and scripting (e.g., Python, Bash, PowerShell).
* Hands-on experience with monitoring tools like SolarWinds, Nagios, or Cisco DNA Center.
* Proven ability to diagnose and resolve complex networking issues efficiently.
* Excellent written and verbal communication skills.
The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.
First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.
In order to be considered for the position, the following items must be uploaded:
* Resume
* Cover letter
* Unofficial Transcripts
A summary of our benefits can be found below:
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Incomplete applications will not be considered.
Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.
Network Engineer - FULL TIME - Graceland
Network Technician Job In Memphis, TN
Elvis Presley Enterprises Become a part of the exciting growth at Graceland! Since opening to the public in 1982, Elvis Presley's Graceland has hosted over 20 million visitors from every state in the union and nearly every country of the world. Graceland welcomes over 500,000 visitors each year, is one of the five most visited home tours in the United States, and is the most famous home in America after The White House.
In 1991, Graceland was placed on the National Register of Historic Places. In 2006, it was designated a National Historic Landmark.
Graceland visitors come from all walks of life, all ages, all musical tastes, all income levels, all educational backgrounds, and all parts of the world.
Our employees are ambassadors to Memphis and work hard to ensure all of our guests are treated with the same southern hospitality that Elvis Presley was known for.
This is a full-time position located in the IT Department with working hours Monday through Friday, 9:00 am until 5:00 pm to include weekends, and holidays as required with benefits after a successful completion of a sixty (60) day introductory period. Please note: This is not a remote position. This is an onsite opportunity. This is a promotional opportunity and is an internal/external recruitment.
SUMMARY:
The purpose of the Network Engineer is to provide technical expertise for Graceland's Infrastructure and Servers.as well as computers, printers, and other computer related peripherals. The Network Engineer must also be the lead technical resource working with users and other members of the Information Technology team.
Principle Duties and Responsibilities (*Essential Functions)
Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
Performing disaster recovery operations and data backups when required.
Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Replacing faulty network and system hardware components when required.
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
Monitoring network performance to determine if adjustments need to be made.
Conferring with network users about solving existing system problems.
Operating master consoles to monitor the performance of networks and computer systems.
Coordinating computer network access and use.
Designing, configuring, and testing networking software, computer hardware, and operating system software.
Other duties as assigned.
QUALIFICATIONS:
Minimum 5 years of experience in a multi-location WAN / LAN environment with Cisco, Meraki, or similar mainstream manufacturers products.
In depth knowledge of network infrastructure, including Firewalls, IPS, Routing, Switching, Load Balancing, and monitoring tools.
Network security experience; Endpoint, Server, Cloud, Mail, XDR, and Packet Capture. Extensive knowledge with Wi-Fi technology including multi-band and multi-network connectivity, monitoring, and rotating keys.
Extensive knowledge of Windows Server with virtualization including VMWare and Microsoft Hyper-V.
Experience in implementing VoIP systems, including traffic prioritization.
Ability to think through problems and visualize solutions.
Knowledge of application transport and network infrastructure protocols.
Ability to create accurate network diagrams and documentation for design and planning network communication systems.
Provide specific detailed information for hardware and software selection.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
Network security experience.
SPECIAL REQUIREMENTS: Ability to stoop, reach, walk, sit, and stand on a regular basis for extended periods of time; use hands to handle objects, tools or controls, climb ladders, and move fixtures; good, clear speaking voice essential to communication both in person and on the telephone; ability to lift up to 35 pounds.
SPECIAL CONDITIONS: Work in a no smoking area; work in a confidential area.
APPLICATION PROCESS: Please apply online within the Careers section of the Dayforce employee portal. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
Notice: Screening tests for alcohol and illegal drug use will be required before hiring and during your employment with this company.
Other details
Pay Type Salary