Desktop Support Technician
Network Technician Job 17 miles from Downey
Job Description:-
As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Provide customer facing end-user support that includes:
Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc.
Perform onsite updates, Configuration changes, or Software installations.
Provide onsite technical assistance to End Users.
Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Deployment Technician
Network Technician Job 17 miles from Downey
Open to both Southern California and Phoenix, Arizona markets.
Role:
The Deployment Technician is part of a first-class team serving across our geographic territory. The team is responsible for the installation, repair, and maintenance of our advanced methodologies and technology. The team is directly accountable for deploying and implementing innovations that will impact our organization's growth and expansion.
Our Deployment Operations Techs are key players in affecting positive change and making scalable innovations a reality. As part of the Network Deployment team, you will serve in day-to-day field deployment activities. The team's focus is the production and execution of our projects. The role includes providing feedback to engineering and standards teams. The team will participate in the ongoing operation, monitoring, and maintenance of the network and, if required, the removal of existing fiber networks.
The team is made up of experts in this methodology and will assist in the training of others. Our projects have deliverables tracked through key performance indicators. It will be critical that activities are tracked, recorded, and reviewed for continuous improvement.
Responsibilities:
Operate construction tools and equipment (e.g., concrete saws, core drills, vacuums, skid steers, forklifts, etc.).
Conduct work in a safe manner and perform daily site and equipment safety checks.
Set up, perform, and break down daily activities in line with engineering plans.
Read and interpret engineering designs and understand construction drawings.
Document onsite conditions and daily project activity, as well as maintain electronic records of work completed on various assignments.
Work through onsite issues with a solutions-oriented mindset; escalate problems as necessary.
Placement and configuration of aerial and underground fiber cables, splice enclosures, and fiber fusion splicing of loose tube and ribbon fiber cables.
Perform both hardware and software updates and/or changes to site equipment as necessary.
Conduct first-line acceptance of all new and modified networks using the Network Handoff Process.
Maintain a clean and safe working environment; assist in keeping tools clean and in working order.
Interface with customers and carriers in support of service delivery and assurance.
Education/Certifications:
High School diploma or equivalent.
Associate degree/some college preferred.
A valid driver's license is a bona fide job requirement to drive and operate a company vehicle in this position. Subject to local and state eligibility, a pre-employment background check with MVR will be conducted to evaluate a candidate's safety record and eligibility to drive for a job.
Military or technical school training in telecommunications, electronics, and AC/DC power systems preferred.
Experience:
Fiber engineering design, splicing, and/or construction implementation experience.
Familiarity with Outside Plant (OSP) and Inside Plant (ISP) fiber installation standards and practices.
Working knowledge of ROW construction standards (aerial and underground).
Working knowledge of NESC, NEC, and OSHA standards.
Knowledge of wireless/telecommunications technologies and platforms.
Ability to operate in a fast-paced, customer-focused environment, handling multiple priorities while delivering quality service to diverse user groups and customers.
On-call required for emergency support on a 24/7 basis.
Experience performing testing of RF and fiber test equipment such as PIM analyzers, antenna analyzers, RF power meters, spectrum analyzers, signal generators, OTDRs, fusion splicers, optic power meters, DMMs, PMDs, optical spectrum analyzers, BER test sets, and sniffers.
Expectations:
Ability to work independently for extended periods with minimal guidance, as well as part of a team, while managing time efficiently.
Positive attitude and desire to deliver exceptional results for our customers.
Commitment to continual professional development.
Strong interpersonal, verbal, and written communication skills.
Demonstrate the highest ethical and business standards and always act with the greatest degree of professional integrity.
Must be able to work in various climates/environments.
Ability to safely drive and operate a boom truck in the public right-of-way, with a personal commitment to safety.
Ability to work closely with and provide guidance to vendors both on-site and remotely.
Excellent organizational and administrative skills with attention to detail.
Experience with computer support, power, and troubleshooting.
Commercial Driver's License (CDL) - preferred.
Organizational Relationship:
Reports to: Manager, Network Construction
Working Conditions:
This role involves fieldwork with exposure to construction materials, noise, and wastes. Physical demands include lifting, stooping, standing for extended periods, getting in and out of miscellaneous equipment, and climbing ladders in adverse weather conditions and heat.
Travel required: Up to 80% of the time, including overnight trips.
Technical Support Analyst
Network Technician Job 17 miles from Downey
Akkodis is seeking a Technical Support Analyst III for a 12 Months Contract position with our Direct Client located in Sun Valley, CA (Onsite). Ideally looking for applicants who are having experience in online billing system.
Pay Range: $40 - $42/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.
Job Summary
Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies.
Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned.
Provides technical support for Field based analysts when required.
Creates documentation for self-help support and to assist other IT personnel with support.
Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations.
Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform.
Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services.
Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager.
Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances.
Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff.
Facilitates and assists with software update distributions (major deployments at satellite locations).
Provides 24x7 on call support as required.
Supervisory Responsibilities
May coach and mentor less-experienced personnel and act as team leader on systems projects.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience
Required: Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study. Five years of related experience. An additional four years of related experience may substitute for the Bachelor's degree. Preferred: Bachelor's Degree in Computer Science, MIS or Business Administration and seven years of related experience.
Certificates, Licenses, Registrations or Other Requirements:
Preferred: MCP, ITIL, CCNA.
Other Knowledge, Skills or Abilities Required
Advanced knowledge or skills in one or more of the following is required:
Computer/software installation, maintenance, and trouble-shooting.
Microsoft Word, Outlook, Excel, Visio, Project, and PowerPoint.
SharePoint Setup.
Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution.
Standard software, including enterprise applications (COMPASS, Fastlane, etc.) and supported 3rd party applications (Kronos, etc.).
Networking components (switches, routers, cabling).
Telephony systems and wireless devices (blackberries, aircards).
Disaster recovery procedures as specified in Corporate guidelines.
Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation software tools meant to assist Field Based personnel.
Training others on both technical and non-technical material.
Moderate knowledge of the waste industry, including collection, disposal, and recycling.
Must be capable of leading projects that are low to medium level of complexity with minimum supervision.
Ability to communicate to all levels of the organization (including technical and non-technical audiences and Senior Leadership).
Capable of presenting/speaking in front of medium sized groups of people.
Ability to keep confidential information confidential.
Give positive and constructive feedback in a professional manner.
Demonstrate effective leadership and Superior time management abilities.
World Class Customer Service Skills.
Ability to lift, up to, 50 pounds.
Other Knowledge, Skills or Abilities that Contribute to Success? None required
Work Environment and Essential Functions
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
[Note: the following is defaulted for office setting position]
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday
Required to exert physical effort in handling objects less than 30 pounds rarely
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely
Normal setting for this job is: office setting.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at ************ or ***************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records.
Technical Support Specialist
Network Technician Job 18 miles from Downey
The Technical Support Specialist is a critical position within the RED Product Support team that delivers RED customers the support they need through multiple communication channels including support tickets, chat, and phone calls while providing the best possible customer service experience. The Technical Support team is an escalation point in our Product Support department, providing in-depth detailed and direct troubleshooting to our wide range of customer profiles.
General Product Support Responsibilities:
Provide after-sales support and direct communication to RED customers
Maintain understanding of all current RED policies, procedures and processes
Maintain and exceed service-level agreement performance benchmarks
Maintain knowledge of all current and legacy RED products, specifications, technology, programs and announcements
Manage a high volume of inbound and outbound emails, tickets and calls
Technical Support Responsibilities:
Facilitate and maintain cross-functional communication with various teams (i.e. Product Support, Sales, Engineering, Product Management, etc.)
Troubleshoot advanced technical issues with customers
Perform supplemental end user testing on RED products
Fill out standardized intake forms to ensure data going to Repair team is complete and all necessary items are requested up front to minimize cases where Repair has to stop and request additional information/items
Filter out simple requests so more time can be spent handling field issues
Proactively search online forums for reported issues, reach out to customers, and resolve the issue
Provide after-hours emergency support for customers experiencing issues and needing immediate help on-set or in the field
Handle all assigned customer issues thoroughly and thoughtfully within the stated Service Level Agreements
The Technical Support Specialist must be able to adapt in an ever-changing environment which passionately focuses on continually improving the customer experience. The Agent must be confident in communication with others, exhibit strong diplomatic skills, such as tact and patience when dealing with customers, must handle complaints within constraints of company policy, be self-motivated to grow in their role, show capacity for strategic thinking and developing ever-improving processes, have a history thriving in a collaborative team environment, and also possess the following qualifications:
BA/BS or equivalent degree preferred
12+ months of experience with professional digital cinema cameras and/or software and post-production workflow solutions
Working knowledge of professional production solutions and RED products
Possess a strong desire for self-improvement and technical growth
Experience with support ticketing system, Zendesk preferred
Experience with productivity tools such as Office Suite
3+ years' experience in a customer support or technical support position
Proven problem solving and troubleshooting ability
Demonstrated ability to develop a resolution plan for escalated customer issues
Excellent customer service and interpersonal skills
Strong written and verbal communication
Detail oriented with excellent organizational and time management skills
Comfortable working through ambiguous situations and ability to prioritize multiple tasks
Develop and execute both personal and team goals for continuous growth and improvement
Diplomatic skills, such as tact and patience when dealing with customers and must handle complaints within the constraints of company policy
Passionate about relentless improvement of customer experience and exceeding all customer expectations
Capacity for strategic thinking and developing ever-improving processes
Multi-lingual is a plus
Data Center Facilities Engineer
Network Technician Job 27 miles from Downey
Experience: 8+ years
Key Responsibilities:
Lead or participate in the design of datacenter modifications, including new cooling systems, electrical distribution systems, and BMS changes.
Plan power, cooling, and space capacity for whitespace buildouts.
Perform and deeply understand all common cooling calculations and basic power calculations on single and 3-phase circuits.
Read, interpret, and work with engineering documents such as Single-Line Electrical Drawings, network architecture drawings, P&IDs, SOPs, Sequence of Operations, maintenance manuals, and other operational documentation.
Operate the infrastructure of a modern data center, including cooling, power, security systems, maintenance operations, and building management systems.
Plan and coordinate maintenance, including administration of Computerized Maintenance Management Systems (CMMS).
Develop Energy Control Procedures (ECP), perform Lockout Tagout (LOTO), and develop Standard Operating Procedures (SOP).
Ensure compliance with MEP standards and operations, safe work practices, Arc flash hazards (NFPA 70e), Lock-out Tag-out, and OSHA standards.
Provide site response for critical after-hours issues.
Required Skills and Experience:
A Bachelors Degree in Mechanical Engineering, Electrical Engineering, or equivalent major.
Strong working knowledge of Electrical Power Distribution, Uninterruptible Power Systems (UPS), Diesel Engine Emergency Power Plants, Direct Expansion and Centrifugal Refrigeration Systems, Evaporative Cooling Towers, Pumps, and Water Distribution Systems, Air Handling Units, Distributed Control Systems or BMS (especially ALC) and associated communication protocols, Hydronic systems, Valves and Flow Control Devices and Sensors, Motor Controls and Variable Frequency Drives, Chemical Water Treatment, and Fire Detection and Protection Systems.
Excellent analytical, troubleshooting, and diagnostic skills.
Additional Desirable Skills:
High-level programming languages, such as Python.
Experience with control system programming, such as BMS (ALC - Automated Logic a plus) and common communication protocols (modbus, bacnet, snmp).
Experience with networking infrastructure including switches, routers, TCP/IP, and cabling systems.
Development of maintenance programs, such as Condition Based Maintenance and Reliability Centered Maintenance.
Desired Skills and Experience
Strong working knowledge of Electrical Power Distribution, Uninterruptible Power Systems (UPS), Diesel Engine Emergency Power Plants, Direct Expansion and Centrifugal Refrigeration Systems, Evaporative Cooling Towers, Pumps, and Water Distribution Systems, Air Handling Units, Distributed Control Systems or BMS (especially ALC) and associated communication protocols, Hydronic systems, Valves and Flow Control Devices and Sensors, Motor Controls and Variable Frequency Drives, Chemical Water Treatment, and Fire Detection and Protection Systems.
IT Consultant II Solutions SSD - Epic Resolute (1290313)
Network Technician Job 14 miles from Downey
IT Consultant II Solutions SSD - Epic Resolute
Work on Billing Projects, Enhancements, Keep lights on work, reviewed dashboards/reports to identify issues/opportunities and present solutions to executive leadership. There is no build in this role as that will be done by IT. Understanding of the workflows, work with operations to come up with requirements, able to design solutions, understand the system configuration, able to test and present results to executive leadership.
Basic Qualifications:
Bachelors degree in Business Administration, Computer Science, CIS or related field and a Minimum of Six (6) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Epic Resolute Billing Experience (A MUST) experience (technical not just end-user) and revenue cycle knowledge of operations.
Must live within driving distance of Pasadena, CA or relocate.
Primary Location: Pasadena CA. (Currently 2 days/ month onsite, subject to change)
Regular Scheduled Hours: 40
Shift: Day
Working Days: Mon, Tue, Wed, Thu, Fri
Start Time: 08:00 AM
End Time: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Employee Status: Regular
Job Level: Individual Contributor
Job Category: Information Technology
Travel: Yes, 10 % of the Time
Employee Group: NUE-SCAL-01|NUE|Non Union Employee
Location options: Pasadena CA (Hybrid)
Note: This position doesn't offer H1B, TN, F1 or OPT VISA transfer/ sponsorship
Production - Technical Sub Contractor
Network Technician Job 42 miles from Downey
Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to ***********************
Unitek Technical Services provides supplier management, development, and related technical services to corporations around the world.
This is a Technical Subcontract Management (TSM) field support position. The TSM will be responsible for providing onsite support at various Lockheed Martin (LM) major systems, airframe, and tooling suppliers located within 10-mile radius of (Riverside, CA). Depending on the candidate's home location, the position could require a substantial amount of travel (driving) to/from suppliers. Approximately 90% of the TSMs time will be spent onsite at a LM supplier facility.
A TSM is a member of the Supply Chain Management (SCM) team that LM Aeronautics uses to minimize disruptions to the supply chain by providing “in the field” oversight of supplier execution.
Daily activities include: working with supplier personnel to prioritize components through manufacturing, validating the status of the deliverable parts and providing detailed status to LM procurement, preparing plans to reduce/prevent shortages, identifying risks in the supply chain, and developing risk mitigation plans to minimize the potential impact to LM.
Candidates should have an understanding of production processes as they relate to aircraft systems components and avionics equipment, machined part fabrication, tooling fabrication, and lean manufacturing.
This specific candidate should be familiar with legacy aircraft to include F16 and C130 with a background in manufacturing engineering.
The candidate should be a self-starter that is capable of analyzing supplier processes and developing improvement plans in collaboration with personnel from both the supplier and LM. The candidate will regularly collaborate across multiple functions (within LM and at the supplier facility), including production, procurement, quality, and engineering, in order to expedite parts/assemblies that are required to support each of the LM Aeronautics Lines of Business (LOB).
The success of the person in this position will greatly depend on his/her ability to communicate clearly and effectively with supplier personnel at varying levels of an organization. The candidate should have strong interpersonal skills and be able to build relationships quickly with multiple stakeholders.
Additional Notes:
Frequency of visit 30-40 hours per week
The work scope of this position will require the candidate to live in/near 25 miles radius of (Riverside, CA). Occasional travel to other locations in or the surrounding states may be required
Applicant must be a US Citizen; we are unable to sponsor at this time
W2 contract position to work on as needed basis
Systems Engineer-IT Specialist
Network Technician Job 19 miles from Downey
Systems Engineer II-III - IT Specialist
GBL Systems is a leading system engineering and software development firm located in Camarillo, CA, with a 30+ year history of developing tomorrow's Electronic Warfare capability today. GBL specializes in the areas of Systems and Software Engineering, Electronic Warfare, Network Centric Warfare, Modeling/ Simulation and Avionics Development.
Qualified candidates should have an understanding of system security, networks, web-based product implementations and configuration management processes. Successful applicants should have the ability to work effectively and cooperatively with all management levels, the personality to support team goals and the ability to work independently without close supervision. Applicants should exhibit strong interpersonal and oral/written communications skills.
Qualified applicants must be U.S. Citizens. Current active SECRET clearance is required.
Roles & Responsibilities:
Maintain a thorough understanding of the advanced IT infrastructure operations and maintenance (Domain/Active Directory, Security, IP Routing, DMZ, VPN, Email Routing, Wi-Fi, etc)
Knowledge, implementation and management of Firewalls; Endpoint Protection, Detection and Response; Data Loss Prevention; Encryption; SIEM and similar security management tools and appliances
Design, setup, configure and maintain complex networking and multi-server environments that support secure access, telecommunications, video and backup solutions
Maintain a thorough understanding of LAN/WAN topologies and communication (TCP/IP, UDP, Multicast) as well as perform diagnostic formulation via Open Systems Interconnection (OSI) Model
Configuring, installing and maintaining virtual management systems
Maintaining network operations, software applications and operating systems to address IAVAs and other security bulletins
Configure and deploy baseline system images for Linux, Apple and/or Windows computing assets for use within corporate networks utilized in both a client and server environment
Providing technical support across the company
Infrastructure as Code (IaC) to maintain consistent and automated management of various Linux system types such as Ansible playbooks and pertinent markup languages such as YAML
Operating containerization and management platforms responsible for hosting and configuring these systems such as Docker, Kubernetes, and OpenShift
Administering system monitoring tools for collecting metrics as well as creating and developing dashboards to display metrics in an easily understandable format
Preferred Qualifications:
Bachelor's degree in Engineering, Computer Science, Mathematics or other technical field or three years experience in IT operations and maintenance
Familiarity with one or more of the following is a plus: C/C++, XML, Java, JavaScipt, PHP, Perl, Apache, Tomcat
Knowledge of VoIP operations a plus
Knowledge of security risk management, tools, methodologies and implementation to comply with NIST 800-171, NIST 800-53, RMF and ISO standards a plus
Benefits:
Competitive salary
Outstanding 401(k) retirement plan with both Traditional and Roth options and generous corporate contributing
Group medical insurance
Dental/Vision Insurance
Life insurance
AD&D coverage
Paid holiday and Paid Time Off
Business casual work environment
GBL is an Equal Employment Opportunity employer.
Salary Range: $79,000 USD to $141,000 USD. Salary is based on current qualifications, related experience, and contractual requirements which could fall outside of this range.
Please email your cover letter, resume and salary requirements to *************.
Network Support Technician
Network Technician Job 19 miles from Downey
Network Support
Contract
Role involves Service Request tickets and Incident Management.
Demonstrated ability to support infrastructure services hardware, operating system, software, and network platforms.
Configuration and management with experience with O/S server configuration and system software changes.
Experience with network administration.
TCP/IP and LAN/WAN networking principles for wireless technologies.
Cisco and Arista hardware and network operating system (IOS, IOS-XE, etc.)
Routing protocols including EIGRP, OSPF, and BGP also network protocols including STP, ARP, HSRP, etc.
Basic understanding of security technologies and concepts including firewalls, IPS, and VPNs
Managing SLA/service delivery metrics.
Bilingual in English/Korean is a plus.
IT Support Specialist
Network Technician Job 17 miles from Downey
A premier law firm, with an office in West LA, is looking for a dedicated IT Support Specialist to join their team and provide day-to-day technical assistance to attorneys, advisors, and staff. This is a temporary assignment and is estimated to last 4-6 weeks, possibly longer.
What You'll Do:
Provide Level 1 and Level 2 technical support for software, hardware, network devices, printers, and mobile devices.
Troubleshoot and resolve IT-related issues, ensuring seamless day-to-day operations.
Manage and resolve escalated Help Desk tickets while maintaining detailed documentation.
Assist with IT projects, including software upgrades, system rollouts, and equipment maintenance.
Support audio/visual setups for meetings and presentations.
Train system users as needed to enhance overall technology adoption.
Maintain accurate equipment inventory and participate in ongoing professional development.
What You Bring:
Strong technical expertise in MS Office 365, NetDocs, Litera Compare, and Outlook.
Experience with laptops, printers (Xerox), and smartphones (Apple, Android).
Ability to communicate complex IT concepts to non-technical users in a clear and approachable manner.
Excellent problem-solving skills and ability to work under pressure.
A strong sense of teamwork, adaptability, and a commitment to continuous improvement.
Preferred Qualifications:
3+ years of IT support experience, preferably in a law firm or professional services environment.
Associate's degree or technical school diploma (or equivalent hands-on experience).
Experience with legal technology and e-filing systems is a plus.
Compensation:
$30 - $45/hr. depending on relevant experience
Matura Farrington is an EEOC employer and will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all other local, state and federal laws.
Network Planning Data Analyst
Network Technician Job 41 miles from Downey
Responsibilities:
Analyze last-mile delivery data to identify trends, inefficiencies, and areas for improvement.
Develop forecasting models to predict delivery performance, demand fluctuations, and potential bottlenecks.
Monitor delivery errors, delays, and failures, investigating root causes and recommending corrective actions.
Create and maintain dashboards, reports, and performance metrics to track key delivery KPIs.
Work closely with logistics, warehouse, and operations teams to improve last-mile delivery efficiency.
Utilize data-driven insights to optimize delivery routes, reduce costs, and enhance the customer experience.
Collaborate with third-party logistics providers and internal teams to address delivery issues and implement solutions.
Identify anomalies in delivery operations and develop strategies to mitigate risks and disruptions.
Support automation and process optimization initiatives by leveraging advanced analytics and machine learning techniques.
Develop and maintain reporting tools and ad-hoc analyses to support decision-making.
Engage business stakeholders to convert complex business problems into actionable data insights.
Work closely with cross-functional teams including Business Intelligence, Engineering, and Program Management to improve delivery operations.
Partner with Business Intelligence Engineers (BIEs) to scale automated solutions and collect stakeholder feedback for continuous improvement.
Research and implement new data analysis techniques and visualization tools to enhance reporting capabilities.
Qualifications:
Bachelor's Degree in Business, STEM, Supply Chain, Logistics, Data Analytics, or a related field.
Minimum of 3 years of experience in business analytics, logistics analytics, or last-mile delivery data analysis.
Proficiency in SQL for querying large datasets and extracting insights.
Experience with data visualization tools such as Tableau, Power BI, or Quicksight.
Intermediate-to-advanced knowledge of Excel, including pivot tables, nested formulas, and VBA scripting.
Strong analytical and problem-solving skills with a keen eye for identifying trends and anomalies.
Experience defining requirements and using data and metrics to drive business insights and process improvements.
Ability to work in a fast-paced environment with multiple priorities and tight deadlines.
Familiarity with machine learning techniques and predictive analytics is a plus.
Proficiency in Python or R for automation and advanced data analysis is a plus.
Experience working with AWS tools such as S3, Redshift, or Lambda is a plus.
Knowledge of last-mile logistics, courier networks, and e-commerce fulfillment is preferred.
Bilingual proficiency in Chinese Mandarin and English is a plus.
What We Offer:
Competitive Compensation (base + bonus).
Comprehensive medical, dental, and vision coverage.
401(k) matching plan.
Life insurance and disability benefits.
PTO/Vacation plan.
About JD Logistics
JD Logistics, a business group under JD.com, leverages the company's advanced technology and logistics expertise to provide smart supply chain and logistics services across multiple industries. JD.com has one of the largest fulfillment infrastructures of any e-commerce company in the world, offering small-to-medium-sized warehousing, oversized warehousing, cross-border solutions, cold chain delivery, and more. Our commitment to technology-driven innovation includes fully automated warehouses, drone delivery, and autonomous logistics solutions.
JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, military membership, veteran status, or any other protected status under applicable laws.
Network Management Specialist
Network Technician Job 18 miles from Downey
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Network Management Specialist will assist in building and maintaining high-performance provider networks by identifying opportunities to contract with providers and improve the contractual performance. Works closely with other departments to enhance the contracted provider experience consistent with company's mission statement and values.
(May include but are not limited to)
Recruits new providers.
Prepares supporting documentation, negotiates and implements contracts for physicians and ancillary providers for existing and developing markets.
Acts as technical resource on provider relations issues. Responsible for timely and professional interaction with internal and external customers.
Utilizes understanding of the business risk relationships to interact and influence key physician leaders.
Maintains internal awareness of network changes by issuing timely and accurate provider update communications about contractual risk disposition changes, provider terminations and additions, and panel closures.
Ensures overall compliance by responding to grievances/appeals and adhering to regulatory and departmental Policy and Procedure guidelines and timeframes.
Maintains up-to-date, accurate provider database by overseeing proofing effort, prompt processing of terminations and/or provider changes.
Supports department efforts and Network Management by participating in interdepartmental meetings and selected committees.
Contributes to team effort by accomplishing related results as needed.
Minimum Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Experience:
Minimum 5+ years' experience in provider relations/contracting with an HMO or IPA, medical group or institutional provider required.
Education/Licensure:
Bachelor's Degree preferred.
Other:
Knowledgeable of reimbursement structures for physicians and ancillary providers.
Knowledgeable about Medicare guidelines
Strong analytic, quantitative, and problem-solving skills required.
Strong verbal and written communication skills required.
Strong presentation skills and ability to appropriately and effectively address diverse audiences required.
Proficiency in MS Word and Excel required; Access database proficiency preferred.
Work Conditions:
Office Hours: Monday-Friday, 8am to 5pm. Extended work hours, as needed.
20% travel may be required at times.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $64,384.00 - $96,577.00
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
Network Administrator *Repost
Network Technician Job 31 miles from Downey
Network Administrator GENERAL PURPOSE Under direction, performs highly responsible and complex professional and technical tasks in the planning, design, development, implementation, maintenance and administration of the District's network infrastructure and network applications, server infrastructure, virtualization; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
A Network Administrator performs advanced professional and technical responsibilities in planning, design, implementation, maintenance and administration of multi-platform network operating systems, including participating in the development of technical standards for the configuration and installation of hardware and software systems. The incumbent performs third-level problem analysis and resolution on matters related to the network operating environment and applications. The Network has overall responsibility for the planning, design, implementation, maintenance and troubleshooting of the District's network and server infrastructure infrastructure.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
1. Provides third-level technical support for the District's network infrastructure, operating systems and applications; provides information, technical direction and training to other Information Services staff on activities required to implement projects, system hardware and software installations and upgrades, new procedures and techniques related to the network infrastructure and server infrastructure including Active Director, Group Policies in a windows server environment.
2. Installs, configures, upgrades, tests and maintains network equipment and devices, including hubs, routers and switches and wireless networks ; provides network server and device support and systems maintenance; works with external technical assistance to resolve hardware and software issues.
3. Installs, upgrades, tests and supports network applications software; plans for, configures and tests to ensure their effective integration into the on-line computing environment.
4. Performs network administration duties, including establishing and maintaining user accounts, file permissions and other authorization files; maintains system and remote access security to ensure system and data integrity; installs and tests security patches; installs and maintains anti-virus protection software.
5. Designs and implements VLAN topologies for securing District computing resources to include administrative computers, servers and other critical network infrastructure and systems. Performs security audits on network and server infrastructure based on industry standards for intrusion detection and intrusion preventions. Makes recommendation for best practices related to network security.
6. Assists in monitoring network speed, reliability and performance, using systems management software and other tools and utilities; troubleshoots and resolves complex issues including performance degradation, problems in interactions between hardware, software and network operating systems and hardware/disk failures; monitors and evaluates system and network statistics; assesses system capacity issues, evaluates software and other alternatives and recommends system upgrades or replacements; installs and tests operating system releases, upgrades and fixes.
7. Oversees and manages server support for databases; monitors memory and disk space for data storage and recommends the clean-up of disk storage; evaluates disk storage capacity and makes determinations on data.
8. Oversees and manages the Districts virtual and SAN server infrastructure for memory and disk space for data storage and recommends the clean-up of disk storage; evaluates disk storage capacity and makes determinations on data storage locations; tunes to improve database performance; performs database startups, shutdowns and recoveries.
9. Develops and reviews documentation of policies, procedures, standards, program solutions and techniques for the design, operation, installation and maintenance of network operating system software; coordinates or participates in review of the technical environment to evaluate and measure system performance and effectiveness.
10. Conducts systems analysis and design studies on proposed network applications, including effects on user base, impacts on computer resources and personnel needs; develops and maintains procedures for the reasonable security of information systems and data integrity.
OTHER DUTIES
1. Participates in the evaluation of proposed solutions by attending demonstrations, performing technical research providing technical input to evaluative committees and participating in the evaluation process.
2. Prepares various reports, as required, including project schedules and updates, charts and diagrams
3. Supervises and manages System Technicians that report directly to the Network Manager and performs staff evaluations.
MINIMUM QUALIFICATIONS
Knowledge of:
1. Network architectures and theory and principles of network design and integration, VLANS, including topologies and protocols.
2. Principles and practices of advanced network administration, including network monitoring and diagnostic methods, practices and procedures, and the TCP/IP protocol suite.
3. Methods and techniques in the installation and configuration of network operating system/ TCP/IP routing, layer 2 and layer 3 switching.
4. Network management systems, including principles and practices of security management.
5. Working knowledge of VMWARE, including principles and practices of server management.
6. Operating principles, parameters, uses, capabilities, characteristics and limitations of mid-range computers, servers, network operating systems, PCs and related equipment.
7. Working knowledge of VLANS/ TCP/IP routing and design to include Cisco IOS version 11.x and above.
8. Principles and practices of business and technical communications, including techniques in the development of system and user documentation.
Ability to:
1. Analyze complex computer system and network issues, identify the reasons for network and network device problems, failures and malfunctions and develop effective solutions.
2. Develop and recommend cost-effective technical system improvements.
3. Monitor network trends and anomalies and make adjustments as required.
4. Read, interpret and apply complex technical publications, manuals and other documentation.
5. Identify information management and data communication issues and opportunities, analyze problems and alternatives and develop sound conclusions and recommendations.
6. Develop, implement and effectively manage procedures and processes, including maintenance of schedules and timetables and preparation of reports on project status.
7. Conscientiously preserve the confidentiality of all proprietary and confidential data and information residing in the District, in accordance with Departmental and District policy and State and Federal law.
8. Operate computers, network equipment and other related hardware.
9. Complete continuing projects while troubleshooting unexpected system problems.
10. Work cooperatively with customers in a responsive, helpful, courteous and tactful manner.
11. Communicate clearly and concisely, both orally and in writing.
12. Establish and maintain effective working relationships other Information Services team members, managers, administrators, staff and others contacted in the course of work.
Training and Experience
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a four-year college or university with a major in computer science, information systems or a closely related field; and at least three years of progressively responsible experience in the development, installation and maintenance of networks and network applications; or some combination of education, training and experience that produces the requisite knowledge and ability.
Licenses; Certificates; Special Requirements
Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Administrator (CCNA) or the equivalent are desirable. A valid Class C California driver's license, good driving record and the ability to maintain insurability under the District's vehicle insurance policy.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, an employee is regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. An employee is frequently required to walk and stand and occasionally to lift up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, an employee is regularly required to use oral and written communication skills; read and interpret complex data, information and documents; analyze and solve problems; observe and interpret situations; use math and mathematical reasoning; learn and apply new skills or information; perform highly detailed work on multiple, concurrent tasks; work under changing deadlines with frequent interruptions; work effectively as a team leader or member; and interact with managers, internal customers, employees, vendors, consultants and others encountered in the course of work.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works under typical office conditions, and the noise level is moderately quiet. The employee is on call 24x7 for the resolution of systems and network problems and issues.
Requirements / Qualifications
IT Systems Administrator - Join Our Mission-Driven Team!
Network Technician Job 17 miles from Downey
Are you a junior-level IT pro with a passion for keeping systems running smoothly, securely, and efficiently? Join Vital Research-a mission-driven social science research and evaluation firm dedicated to conducting community-driven, culturally responsive, and innovative research that creates meaningful impact. As an IT Systems Administrator (Hybrid), you'll be at the heart of our company's IT operations, managing and maintaining our IT infrastructure, ensuring its reliability and performance.
In this essential role, you'll gain hands-on experience with troubleshooting, system optimization, and cybersecurity, while collaborating with a small, supportive IT team. If you're a tech-savvy problem solver ready to grow and make a difference, we want to hear from you! This role offers the chance to expand your skills while making a significant impact.
Responsibilities
System Administration & Infrastructure Management
Apply and manage security patches and updates across Windows, Linux (Ubuntu/Debian, CentOS), and AWS instances.
Configure and maintain Active Directory, Group Policy, DNS, DHCP, and TCP/IP networking.
Administer and troubleshoot VMware ESXi for virtualization management.
Oversee backup and disaster recovery solutions to ensure business continuity.
Implement security best practices across on-premises and cloud environments.
Cloud, Database, & Network Management
Deploy, monitor, and optimize AWS services, including EC2, IAM, S3, and cost controls.
Administer Microsoft SQL Server, managing backups, restores, and security settings.
Maintain compliance and security for cloud-based workloads.
Manage firewall configurations (Fortigate), VPNs, and security policies to prevent cyber threats.
Monitor and mitigate security risks, including phishing attempts and unauthorized access.
Enforce encryption, multi-factor authentication (MFA), and data protection standards.
Enterprise Software & Mobile Device Management
Manage Office 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and licensing.
Oversee BOX cloud storage, ensuring user access, security, and enterprise integrations.
Administer MDM for mobile device enrollment, policy enforcement, and remote troubleshooting (Android).
User Support & IT Operations
Provide Tier 2 and 3 technical support via remote access, phone, email, and in-person assistance.
Troubleshoot hardware, software, and application issues for desktops and laptops.
Utilize IT Service Management (Wrike) for ticket tracking and resolution.
Conduct user training on IT security best practices and enterprise applications.
Maintain IT asset inventory and procurement tracking.
Compliance & Documentation
Ensure compliance with industry regulations, including HIPAA, PHI, and PCI DSS.
Maintain IT documentation, including policies, network diagrams, disaster recovery plans, and security protocols.
Conduct regular system audits and security reviews.
What We're Looking For
Education & Experience: Bachelor's degree in IT or a related field (or equivalent experience) with 3-5 years of experience in IT system administration.
Skills: Expertise in Windows Server, Linux (Ubuntu/Debian/CentOS), AWS (EC2, S3, IAM), Microsoft SQL Server, network services, virtualization (VMware), and cloud-based tools like Office 365 and MDM solutions.
Certifications: Preferred certifications include Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, and ITIL Foundation.
Why Join Us?
Shape and secure Vital's tech landscape in a collaborative, fast-paced environment. We're seeking a proactive, tech-savvy problem solver to drive innovation and optimize systems.
Make an impact - Contribute to meaningful research that drives change.
Great benefits - Medical, dental, and vision care.
Work-life balance - Flexible hours and vacation.
Professional growth - Certifications and hands-on experience.
Future security - 401(k) plan after one year.
Wellness support - Employee Assistance Program.
Ready to advance your IT career? Apply today by submitting your resume and cover letter-we'd love to hear from you!
About Vital Research
Founded in 1982, Vital Research is a national consulting firm specializing in high-quality social science research. We partner with clients across 40+ states to deliver research and evaluation that drive actionable insights and community transformation. We are dedicated to fostering a diverse, equitable, and inclusive workplace. Learn more at **********************
IT Systems Administrator III
Network Technician Job 17 miles from Downey
At Areté, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.
Discover your future with us.
Areté is seeking an experienced IT Systems Administrator III to work in our Northridge, CA facility. The candidate will report directly to the regional IT Manager and provide support for the day-to-day administrative operations of the IT department. Selected candidates must be eligible to obtain a Top Secret security clearance with SCI access and may be subject to passing a CI Polygraph. The selected candidates will collaborate with other Cyber Security and IT staff members, travel occasionally, and provide some afterhours support. Candidates will also support a variety of information systems at varying levels of complexity on the classified and corporate networks. This is an exempt non-supervisory full-time position.
Primary responsibilities:
* Integrating, upgrading, and managing domain services and infrastructure systems in a Microsoft Windows Server environment.
* Configuring and administering various line of business applications, IT/Cyber Tools, and other software solutions.
* Recommending improvements to the company's IT services.
* Contributing to computer and network security using a variety of security-based products.
* Managing data backup and restoration systems for the local facility.
* Some administration and maintenance of client computers and solutions in various LAN environments.
* Providing end user support for local office
* Maintaining software licensing records and providing support to IT budget planning sessions.
* Mentoring other IT staff and leading technical projects.
* Other duties, as assigned.
We have an impressive range of benefits, programs, and perks that we offer:
Generous PTO and Leave Times
* Bereavement
* Paid Time Off (PTO)
* Paid Parental Leave
Financial Benefits
* 401K Retirement Plan Contribution
* Employee Stock Ownership Plan
* Continuing Education Funds
Health, Medical, and Wellness Benefits
* Medical Insurance
* Dental & Vision Insurance
* Life Insurance and Long-Term Disability (LTD)
* Vision Reimbursement
Qualities We Look For
* Creativity
* Integrity
* Passion
* Responsiveness
* Collaboration
Experiences and Background We Look For-
* Bachelor's Degree in an Information Technology related discipline and/or current, applicable industry-standard certifications (MCSA/Azure, CCNA, Security+, RHCSA);
* Minimum of 5 years working as a Windows System Administrator, Linux Systems Administrator, Network Administrator or similar role;
* Must have or be able to obtain a Security+CE or equivalent certification for DoD 8140/8570 IAT Level II or higher within 90 days of employment;
* Proficiency with domain services utilizing Windows Server including Active Directory, DNS, Group Policy, DFS, and DHCP.
* Advanced IT troubleshooting skills and experience.
* Strong interpersonal skills, ability to work autonomously and on a team.
* Strong written communication skills and the ability to produce technical documentation.
* Must be able to lift 25 pounds.
Nice to have-
* Active Top Secret security clearance;
* System administration of Red Hat Enterprise Linux 8 or later.
* Experience in one or more of the following: Microsoft 365, Azure or AWS Administration, SharePoint, Veeam Backup & Replication, or SCCM Configuration Manager
* Familiarity with classified information system Cyber Security tools and technologies (Nessus/ACAS, SCAP Compliance Checker, DISA STIGs).
* Experience collaborating with Cyber Security professionals
The salary range for this role is $85,000 to $115,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.
Other Requirements
U.S. citizenship is required to meet position eligibility.
Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.
Successful passage of a criminal background screen is required to meet position eligibility. Areté will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility.
Other Considerations
Areté is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Areté Human Resources at ************ for assistance.
[WEBTOON] Junior IT Administrator
Network Technician Job 17 miles from Downey
WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.
With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment's passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company's content partners include Discord, HYBE and DC Comics, among many others.
The Junior IT Administrator is responsible for serving as the first point of contact for IT support, troubleshooting hardware, software, and network issues for WEBTOON's employees. This role includes managing user accounts and system access, supporting onboarding and offboarding processes, and providing technical assistance with various business tools. The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a customer-focused attitude to effectively resolve technical issues and support users.
Essential Duties:Serve as the first point of contact for IT support, troubleshooting hardware, software, and network issues.Manage user accounts, permissions, and system access.Support onboarding/offboarding processes by provisioning devices and accounts.Maintain and deploy IT equipment; conduct hardware replacements or upgrades as needed.Provide technical support for operating systems, Microsoft Office, Google Workspace, VPN, and other business tools.Document IT processes and create user-friendly how-to guides.Collaborate with vendors for hardware and software procurement.Assist in IT security management and Helpdesk initiatives.
Minimum Qualifications:Diploma or degree in Computer Science, IT, or a related field, or equivalent experience.1-2 years of experience in IT support or Helpdesk roles.Strong troubleshooting skills and familiarity with mac OS, DNS, O365, Google Workspace, and VPN systems.Excellent communication skills and a customer-focused attitude.Korean language proficiency is a plus but not required.Ability to work independently and as part of a team.Flexibility to work outside standard hours as needed.
What We Offer: Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals Health benefits, including vision and dental!Generous PTO and Parental Leave Top-up 401K ContributionsCommuter BenefitsWork-From-AnywhereGlobal WEBTOON and LINE FRIENDS discount program Winter break shutdown and a whole lot more!
$60,000 - $70,000 a year
With approximately 170 million monthly active users, WEBTOON Entertainment's IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world's leading webnovel platform--Wattpad WEBTOON Studios, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.
Join us and work with some of the biggest artists, IP, and fandoms in comics!
Business Network Support Engineer 2 (ONSITE)
Network Technician Job 27 miles from Downey
TP-Link Systems Inc. is currently seeking a Business Network Support Engineer 2 (ONSITE).
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
What we're looking for:
TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American-Based Business Network Support Engineer. This position will focus on our SMB/Enterprise product lines and our global business customers. The L2 engineer will be there to support Level 1 Support Specialists who serve as the first point of contact. For any network support related issues and inquiries, troubleshooting and resolving problems in a timely and efficient manner. Additionally, they document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. One should have great knowledge of business level networking.
Responsibilities:
Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.
Deliver remote and on-site technical support for troubleshooting and resolving product issues.
Analyze technical requirements for customer bids and proposals.
Design and deliver solutions based on TP-Link products that meet customer and business objectives.
Collaborate with sales and engineering teams to ensure successful implementation of solutions.
Work directly with key U.S. customers to address inquiries, ensure satisfaction, and build long-term relationships.
Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.
Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.
Conduct technical training for external customers to help them better understand and utilize products.
Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
Gather feedback from customers regarding product performance and usability.
Participate in the validation and testing of new products to ensure technical readiness for market entry.
Requirements
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
3+ years of experience in technical support, network solutions, or a related role.
Technical Skills:
Strong understanding of networking protocols (e.g., TCP/IP, UDP, DNS, DHCP) and network architectures (e.g., LAN/WAN, VLAN, VPN)
Hands-on experience with networking devices, including routers, switches, and access points.
Proficiency in analyzing logs, packet captures, and designing technical solutions.
Experience with bid analysis and crafting technical solutions for enterprise clients is a plus.
Skills:
Excellent written and verbal communication skills in English.
Strong customer service mindset with a proactive approach to problem-solving.
Ability to work collaboratively with cross-functional teams.
Respond to urgent cases, including those requiring attention outside of regular working hours.
Relevant certifications such as CCNA, CCNP, or equivalent certifications.
Experience providing training to internal teams and external customers.
Familiarity with technical support for enterprise-level clients.
Benefits
Description
TP-Link Systems Inc. is currently seeking a Demand Planner (ONSITE).
Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.
We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.
Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.
What we're looking for:
We are driven by our core values of professionalism, innovation, excellence, and simplicity. Our goal is to help clients achieve outstanding global performance and to provide consumers with a seamless, effortless technology experience. As a Demand Planner, you will be responsible for all forecasting activities associated with our customers and products. The Demand Planner creates and maintains forecast models for customers, incorporating business intelligence and forecast information gathered from sales, marketing, finance, retailer replenishment analysts, and other sources. You will serve as the integration point and provide forecast modeling to key counterparts on our Sales and Marketing team.
What your future looks like:
Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
Interact with sales, marketing, and customer finance to understand demand forecast drivers.
Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.
Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.
Closely coordinate and communicate customer action plans with supply planning
Requirements
Bachelor's degree preferred or related experience
2+ years prior Supply Chain- Demand planning experience required.
Industry experience is PERFERRED (Consumer Electronics).
Technical knowledge in the CE industry is a plus
Intermediate experience with Excel (Pivot Tables, VLOOKUP, Basic formulas, and data organization).
Adaptable to the fast-paced industry.
Strong work ethic with high energy and initiative
Highly detail oriented and precise in work.
Ability to multi-task and prioritize.
Excellent written and verbal communication skills.
Organized and a Problem solver
Benefits
Salary range: $95,000 - $125,000+ DOE & Bonus
Fully paid medical, dental, and vision insurance (partial coverage for dependents)
Contributions to 401k funds
Bi-annual reviews, and annual pay increases
Health and wellness benefits, including free gym membership
Quarterly team-building events
TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we're looking for people to directly influence the success of our U.S. business.
Feel a connection? Send us your resume and a cover letter telling us why you believe you're the right fit for our team.
At TP-Link Systems Inc, we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.
Network support
Network Technician Job 27 miles from Downey
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Network Support with PeopleSoft familiarity, purchasing .
Network support requires:
Minimum Associates degree preferred- Knowledge of PeopleSoft (Purchasing System) i.e., creation of purchase orders a big plus-
Proficient in Microsoft Office Suite (Excel, Access, Word)- Strong Excel skills (formulas, vlookup, pivot tables, macros)-
Experience with GSuite (Google Mail, Docs, Sheets, Slides) preferred
- Minimum of 2-3 years relevant experience, preferably within a Wireless Network organization.-
Network support duties:
Support
network engineers in all purchasing related functions for the purpose
of meeting the regions monthly and annual spend and commitment goals-
Create and or amend hundreds of PO?s monthly and actively monitor outstanding lines for the life of the PO
Additional Information
$24/hr
6 months
Systems Engineer-IT Specialist
Network Technician Job 17 miles from Downey
Systems Engineer II-III - IT Specialist
GBL Systems is a leading system engineering and software development firm located in Camarillo, CA, with a 30+ year history of developing tomorrow's Electronic Warfare capability today. GBL specializes in the areas of Systems and Software Engineering, Electronic Warfare, Network Centric Warfare, Modeling/ Simulation and Avionics Development.
Qualified candidates should have an understanding of system security, networks, web-based product implementations and configuration management processes. Successful applicants should have the ability to work effectively and cooperatively with all management levels, the personality to support team goals and the ability to work independently without close supervision. Applicants should exhibit strong interpersonal and oral/written communications skills.
Qualified applicants must be U.S. Citizens. Current active SECRET clearance is required.
Roles & Responsibilities:
Maintain a thorough understanding of the advanced IT infrastructure operations and maintenance (Domain/Active Directory, Security, IP Routing, DMZ, VPN, Email Routing, Wi-Fi, etc)
Knowledge, implementation and management of Firewalls; Endpoint Protection, Detection and Response; Data Loss Prevention; Encryption; SIEM and similar security management tools and appliances
Design, setup, configure and maintain complex networking and multi-server environments that support secure access, telecommunications, video and backup solutions
Maintain a thorough understanding of LAN/WAN topologies and communication (TCP/IP, UDP, Multicast) as well as perform diagnostic formulation via Open Systems Interconnection (OSI) Model
Configuring, installing and maintaining virtual management systems
Maintaining network operations, software applications and operating systems to address IAVAs and other security bulletins
Configure and deploy baseline system images for Linux, Apple and/or Windows computing assets for use within corporate networks utilized in both a client and server environment
Providing technical support across the company
Infrastructure as Code (IaC) to maintain consistent and automated management of various Linux system types such as Ansible playbooks and pertinent markup languages such as YAML
Operating containerization and management platforms responsible for hosting and configuring these systems such as Docker, Kubernetes, and OpenShift
Administering system monitoring tools for collecting metrics as well as creating and developing dashboards to display metrics in an easily understandable format
Preferred Qualifications:
Bachelor's degree in Engineering, Computer Science, Mathematics or other technical field or three years experience in IT operations and maintenance
Familiarity with one or more of the following is a plus: C/C++, XML, Java, JavaScipt, PHP, Perl, Apache, Tomcat
Knowledge of VoIP operations a plus
Knowledge of security risk management, tools, methodologies and implementation to comply with NIST 800-171, NIST 800-53, RMF and ISO standards a plus
Benefits:
Competitive salary
Outstanding 401(k) retirement plan with both Traditional and Roth options and generous corporate contributing
Group medical insurance
Dental/Vision Insurance
Life insurance
AD&D coverage
Paid holiday and Paid Time Off
Business casual work environment
GBL is an Equal Employment Opportunity employer.
Salary Range: $79,000 USD to $141,000 USD. Salary is based on current qualifications, related experience, and contractual requirements which could fall outside of this range.
Please email your cover letter, resume and salary requirements to *************.
Technical Support Specialist
Network Technician Job 24 miles from Downey
Technical Support Operations Specialist
About Us:
Our proprietary software is a key component of our operations, though it is not widely known outside the industry. We are seeking a dedicated contractor to support our Technical Support team with various operational tasks.
Position Overview:
We are looking for a Technical Support Operations Contractor to assist with the operational work involved in our Technical Support exercises.
This role involves tracking ticket progress, ensuring timely responses to customers, closing tickets and inquiries on time, and running reports in SQL.
The ideal candidate will be organized, detail-oriented, and capable of handling large amounts of data to support their coworkers effectively.
Key Responsibilities:
• Track and manage ticket progress to ensure timely responses and closures.
• Run reports using SQL Studio Manager (experience with SQL is a plus, but not required).
• Organize and analyze data to help team members focus on their tasks.
• Work closely with the team lead and other associates to support technical support operations.
• Maintain confidentiality and handle proprietary customer information with care.
Qualifications:
• Experience with SQL Studio Manager is a significant plus.
• Strong organizational skills and attention to detail.
• Ability to manage and analyze large datasets.
• Excellent communication skills and the ability to work collaboratively.
• Familiarity with alarm monitoring software or similar systems is beneficial but not required.
Education:
Bachelor's Degree
If you are interested in this job in then please click APPLY NOW. For other opportunities available at Akkodis go to **************** . If you have questions about the position, please contact Pragya Jain at ************ or ****************************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client