What does a Mortgage Consultant do?

A mortgage consultant is an individual who helps customers and businesses identify the best option for mortgage deals based on their financial resources. To maintain an excellent relationship with clients, mortgage consultants must possess a broad knowledge of the company's products to answer all the clients' queries and concerns. They help clients gather and analyze documents that are required for loan approval and create accurate mortgage information. They also develop relationships with banks and real estate agents to help promote bank mortgages for clients.
Mortgage consultant responsibilities
Here are examples of responsibilities from real mortgage consultant resumes:
- Coach new Jr. HMC's, lead team Jr. meetings and activities.
- Manage a multifacete commercial real estate investment firm.
- Well verse in FHA, VA, USDA loan programs and government regulations.
- Originate secondary market mortgage loans, including FHA, VA, USDA, and conventional products.
- Originate loans using conforming and non-conforming standards set forth by bank policy as well as FNMA, FHA, and VA.
- Upgrade software and immediate access to FNMA automate underwriting allow a quicker response for customer approval.
- Key activities include: loan origination, analysis, education and recommendations to clients, and promotions/advertising.
- Provide professional direct sales of residential mortgage loan origination services for primary residence, second homes and investment properties.
- Input customer's information into DU system for loan approval.
- License in the state of AZ as a mortgage loan originator and through NMLS.
- Maintain current license with NMLS and up to date on all mortgage laws and regulations.
- Develop and execute annual sales plans and strategies for Maryland, DC and VA territory.
- Originate retail loan applications (FNMA, FHLMC, and GNMA) in a national direct lender setting.
- Train in all aspects of update banking laws regarding RESPA, HMDA, GFE and new TIL compliance procedures.
- Submit, loan for approval through automate systems AUS, LP and DU approvals, review and analyze reports.
Mortgage consultant skills and personality traits
We calculated that 22% of Mortgage Consultants are proficient in Customer Service, Origination, and NMLS. They’re also known for soft skills such as Detail oriented, Initiative, and Interpersonal skills.
We break down the percentage of Mortgage Consultants that have these skills listed on their resume here:
- Customer Service, 22%
Provided customer service and operational support to internal and external customers in a troubleshooting capacity at the St. Louis Operations Center.
- Origination, 10%
Coordinated development efforts to create web-based loan origination tool utilizing Genesis software so that loan officers can work remotely and effectively.
- NMLS, 8%
Comply with federal, state, and local legal requirements of FDIC and NMLS (Nationwide Licensing System Mortgage) procedure.
- Financial Services, 7%
Generated business by providing professional financial services to customers specific to the purchasing or refinancing of a residential real estate property.
- Loan Products, 5%
Originated loans via telephone and Internet by completing applications using company loan products system, and scheduled/reviewed appraisals and title reports.
- Bank Products, 4%
Performed marketing calls and advertised bank products by personally visiting local businesses as well as established relationship with real estate agents.
"customer service," "origination," and "nmls" are among the most common skills that mortgage consultants use at work. You can find even more mortgage consultant responsibilities below, including:
Detail oriented. One of the key soft skills for a mortgage consultant to have is detail oriented. You can see how this relates to what mortgage consultants do because "information on an application affects the potential profitability of a loan, so loan officers must pay attention to details." Additionally, a mortgage consultant resume shows how mortgage consultants use detail oriented: "created loan packages for prospective clients and reviewed each packet in detail with all clients. "
Initiative. Another soft skill that's essential for fulfilling mortgage consultant duties is initiative. The role rewards competence in this skill because "loan officers may act as salespeople in promoting their lending institution, so they must contact people and businesses to determine their need for a loan." According to a mortgage consultant resume, here's how mortgage consultants can utilize initiative in their job responsibilities: "managed business development initiatives marketed directly to real estate professionals for a residential mortgage loan company with up to 100 employees. "
Interpersonal skills. mortgage consultants are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to mortgage consultant responsibilities, because "loan officers must be able to guide customers through the application process and answer their questions." A mortgage consultant resume example shows how interpersonal skills is used in the workplace: "provided a high level of customer service relations based on outstanding communication and interpersonal skills. "
The three companies that hire the most mortgage consultants are:
- Hilltop Holdings208 mortgage consultants jobs
- GGrandbridge Real Estate Capital137 mortgage consultants jobs
- Fifth Third Bank80 mortgage consultants jobs
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Mortgage consultant vs. Loan originator
A Loan Originator is a potential liaison between borrowers and lenders. They help borrowers complete loan applications and evaluate which loans are most appropriate for the customers.
There are some key differences in the responsibilities of each position. For example, mortgage consultant responsibilities require skills like "bank products," "cross-selling," "credit history," and "business development." Meanwhile a typical loan originator has skills in areas such as "va," "phone calls," "loan programs," and "referral business." This difference in skills reveals the differences in what each career does.
Loan originators earn the highest salaries when working in the transportation industry, with an average yearly salary of $46,524. On the other hand, mortgage consultants are paid more in the finance industry with an average salary of $36,576.The education levels that loan originators earn slightly differ from mortgage consultants. In particular, loan originators are 0.2% less likely to graduate with a Master's Degree than a mortgage consultant. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Mortgage consultant vs. Bank officer
A bank officer is in charge of overseeing the daily operations at banking establishments, ensuring efficiency and client satisfaction. Their responsibilities include gathering and analyzing requests, approving and denying loan applications, providing consultations, processing client requests, and producing progress reports. There are also instances where they sign important documents, delegate tasks, and resolve issues and concerns. Moreover, as a bank officer, it is essential to lead and encourage staff to reach goals, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real mortgage consultant resumes. While mortgage consultant responsibilities can utilize skills like "nmls," "loan products," "loan approval," and "credit history," bank officers use skills like "real estate," "client relationships," "financial statements," and "loan portfolio."
Bank officers earn a higher average salary than mortgage consultants. But bank officers earn the highest pay in the finance industry, with an average salary of $69,266. Additionally, mortgage consultants earn the highest salaries in the finance with average pay of $36,576 annually.bank officers earn higher levels of education than mortgage consultants in general. They're 6.0% more likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Mortgage consultant vs. Closer
The duties of a closer depend on one's line of work or industry of employment. Typically, their responsibilities revolve around liaising with clients to ensure that they understand and adhere to all terms of the agreement, completing all requirements and necessary documents, and maintaining records of all transactions. A closer must also monitor the regular payments of clients to ensure their compliance with the agreement, answer any inquiries, perform follow-up calls, and address any issues or concerns, resolving them promptly and efficiently.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a mortgage consultant is likely to be skilled in "origination," "nmls," "financial services," and "loan products," while a typical closer is skilled in "cleanliness," "punctuality," "dependability," and "food orders."
Closers typically earn similar educational levels compared to mortgage consultants. Specifically, they're 3.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Mortgage consultant vs. Loan officer
Loan officers are responsible for assisting borrowers on the best type of loans to avail and guiding the clients throughout the application process. A loan officer must be highly knowledgeable about different lending products, payment plans, loan regulations, and essential files for fast loan approval. Loan officers also act as the first point of contact, conducting an initial screening of the customers, process loan contracts and appropriate documentation, update account records, and respond to customer's inquiries. A loan officer also has the right to reject loan applicants who do not meet loan qualifications.
Even though a few skill sets overlap between mortgage consultants and loan officers, there are some differences that are important to note. For one, a mortgage consultant might have more use for skills like "cross-selling," "credit history," "business development," and "title reports." Meanwhile, some responsibilities of loan officers require skills like "multifaceted," "loan programs," "credit analysis," and "customer complaints. "
Loan officers enjoy the best pay in the finance industry, with an average salary of $42,046. For comparison, mortgage consultants earn the highest salary in the finance industry.In general, loan officers hold similar degree levels compared to mortgage consultants. Loan officers are 0.5% less likely to earn their Master's Degree and 0.3% less likely to graduate with a Doctoral Degree.Types of mortgage consultant
Updated January 8, 2025