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Merchandising Associate skills for your resume and career

Updated January 8, 2025

3 min read

Quoted Experts

Meegan Feori Ph.D.,

Sonya DiPalma Ph.D.

Below we've compiled a list of the most critical merchandising associate skills. We ranked the top skills for merchandising associates based on the percentage of resumes they appeared on. For example, 25.7% of merchandising associate resumes contained cleanliness as a skill. Continue reading to find out what skills a merchandising associate needs to be successful in the workplace.

15 merchandising associate skills for your resume and career

1. Cleanliness

Here's how merchandising associates use cleanliness:

Retained responsibility for assisting customers, maintained store cleanliness, and upheld store standards of operations.
Maximized sales by displaying merchandise and maintained store cleanliness while executing superior customer service.

2. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandising associates use sales floor:

Maintained the stockroom and sales floor to maximize customer experience and store profitability
Performed cross-functional tasks including merchandising, organizing sales floor and stockroom.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandising associates use customer service:

Provided positive customer shopping experience by answering questions in polite and knowledgeable manner, and responding immediately to customer service calls.
Promoted to a supervisory position because of strong attention to detail, exemplary customer service and team-player attitude.

4. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how merchandising associates use loss prevention:

Processed returns in an organized and timely manner Implemented security and loss prevention.
Ensured security tagging of merchandise to maintain company Loss Prevention standards.

5. Store Management

Here's how merchandising associates use store management:

Negotiated with store management for optimum space on selling floor and communicated with sales representatives regarding store-level needs and issues.
Coordinate bi-weekly scheduled visits with store management, communicate schedule to corporate and adhere to date/time commitments.

6. Visual Standards

Visual standards are a set of rules or regulations that define how a product should visuall look to end users.

Here's how merchandising associates use visual standards:

Assisted with register sales -Provided superior guest service -Actively worked with team members to uphold visual standards -Routinely performed closing procedures
Merchandised product to company visual standards.

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7. Visual Displays

Here's how merchandising associates use visual displays:

Participate in daily meetings with senior management and visual display teams to develop merchandising strategies.
Organized visual displays to efficiently demonstrate merchandise for promotions or targeted sales.

Select Skills To Add To Your Resume

Cleanliness

Sales Floor

Customer Service

Loss Prevention

Store Management

Visual Standards

8. Ladders

Here's how merchandising associates use ladders:

Put out freight as well as restocking the stock room, carrying 50 pound boxes up ladders.
Climb ladders, lift 200 pound items such as furniture.

9. Customer Satisfaction

Here's how merchandising associates use customer satisfaction:

Work with several customers at a time while maintaining individual customer satisfaction and offering additional products to compliment their chosen items.
Demonstrated customer service leadership to associates by modeling a positive attitude when interacting with customers, to guarantee customer satisfaction.

10. Pallets

Here's how merchandising associates use pallets:

Assisted in the unloading of nursery inventory from delivery trucks (trees, shrubs, pallets of plants, etc.)
Certified to operate forklift, pallet mover, swing-reach truck, and picker to transport stage and store freight.

11. Drive Sales

Here's how merchandising associates use drive sales:

Perform merchandising tasks that drive sales, profitability and an exceptional customer experience.
Identified potential customers and developed marketing and promotional strategies to drive sales.

12. Brand Awareness

Here's how merchandising associates use brand awareness:

Identified and developed product strategies to drive seasonal business and brand awareness.
Generate sales by increasing brand awareness and trial through direct interactions with consumers in assigned stores.

13. Promotional Events

A promotional event is a specialized marketing event to gain public attention towards a certain product. Promotional events include product demonstrations, marketing policies, special events like consumer rewards and discounts. The goal of a promotional event is to raise public awareness of a product or a brand.

Here's how merchandising associates use promotional events:

Served local convenience stores and residences with product orders and deliveries Assisted the marketing team in orchestrating promotional events
Organize and execute promotional events and customer relations.

14. Markdowns

Here's how merchandising associates use markdowns:

Expedite merchandise percentage markdowns and communicate related results and data files to management.
Conducted markdowns and placed appropriate marketing based on Manager direction.

15. Excellent Organizational

Here's how merchandising associates use excellent organizational:

Demonstrated excellent organizational, planning, time management skills and effective problem solving abilities.

12 Merchandising Associate Resume Examples

Build a professional merchandising associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your merchandising associate resume.


Jeremy Fox Merchandising Associate Contact Information Houston, TX (730) 555-8561 jfox@example.com Skills • Positive Attitude • Plan-O-Grams • Stock Shelves • Presentation Standards • Communication • Engraving • Stock Room • Sales Floor • Loss Prevention • New Merchandise Employment History Merchandising Associate 2020 - Present Walmart Houston, TX • Stock shelves for customers unload trucks for stocking store • Sorted and organized merchandise before setting it on the sales floor. • Stock shelves with items by making sure that items are brought forward. Inventory And Sales Associate 2018 - 2020 Ross Stores Houston, TX • Retail sales, customer service, inventory/stocking, organized merchandise, store security. • Assisted on sales floor as needed to maintain service standards. • Assist customers with questions and execute sales with product knowledge. • Point of sales system, basic cleaning and maintenance, stocking, loss prevention Merchandising Associate 2017 - 2018 Walmart San Antonio, TX • Pull merchandise and stock shelves. • Work with Support Managers to ensure grocery freight/picks are stocked on the sales floor in a timely manner. • Received, stored and issued sales floor merchandise. Education High School Diploma 2017 - 2017


Jose Phillips Merchandising Associate Contact Info Saint Louis, MO (250) 555-2923 jphillips@example.com Skills Store ManagementCustomer OrdersNew MerchandiseLoss PreventionCommunicationSales FloorDisplay MaintenanceProduct CategoryProduct DevelopmentCustomer Transactions Employment History Merchandising Associate 2018 - Present Macy's Saint Louis, MO • Enhanced communication ability by greeting customers quickly resolving concerns. • Provided loss prevention assistance to security and staff - Provided an elevated customer experience to generate a loyal clientele. • Organized, restocked, and recovered merchandise from sales floor, and warehouse. • Conducted group and individual interviews for new candidates, and coordinated the interview process for store management team. • Ensured security tagging of merchandise to maintain company Loss Prevention standards. Merchandising Associate 2008 - 2018 Walmart Bentonville, AR • Stock shelves, rotated product using FIFO method. • Designated associate in charge of maintaining the Fine Jewelry counter, costume jewelry, accessories, and shoes department. • Reorganized sales floor to meet company demands Stocked and restocked inventory when shipments were received Trained staff to deliver outstanding customer service • Managed quality communication, customer support and product representation for each customer. • Coordinate with store management in order to prepare training and job orientation programs for all new hires. • Greet Costumers, overnight stocker, keep sales floor clean and organized, cash handling. Cashier Associate 2002 - 2008 Walmart Bentonville, AR • Processed all sales transactions accurately and in a timely fashion. • Operate POS cash register Advise customers on purchases and provide excellent customer service. • Serve customers by giving them excellent customer service and ensuring a better shopping experience. • Handled customer complaints and customer service in both departments. • Cash handling Merchandising Register POS scanner Customer service Stock freight • Maintained established merchandising standards, including window, sales floor and promotional displays. Education High School Diploma 2002 - 2002


Janice Long Merchandising Associate Bentonville, AR jlong@example.com (530) 555-9082 Experience Merchandising Associate 2014 - Present WalmartBentonville, AR • Work picks on the sales floor. • Cashier Entering price changes/markdowns into the system Layaway-setup, payments and audit Jewelry Associate. • Organized and help maintain sales floor. Seasonal Associate 2013 - 2014 Forever 21Los Angeles, CA • Adhere to company policies, procedures, and loss prevention practices. • Helped guests find items they were seeking on sales floor. • Maintain a clean, organized, and safe environment for co-workers and guests. • Resolve customer complaints, guided them and provided then with great customer service. • Worked on the sales floor and assisted in the fitting rooms. Key Holder/Manager (Part-Time) 2012 - 2013 CompUSASan Diego, CA • Required to walk the sales floor, troubleshoot the inter office network, design and create displays. • Supervised and scheduled job assignments for retail sales force. Skills Maximize Productivity Loss Prevention Retail Sales Store Management Sales Goals Greeting Customers Special Events Positive Attitude Sales Floor Communication Education Associate's Degree Health Care Administration 2011 - 2013 Ashford UniversitySan Diego, CA


Lawrence Ellis Merchandising Associate Employment History Merchandising Associate 2018 - Present The Home DepotNew York, NY • Support other associates by product knowledge and experiences. • Worked freight out of the trucks put to the sales floor. • Help customers find their items in hardware, stock the sales floor. • Maintain designated area (receiving and sales floor) to OSHA and company safety and cleanliness standards. • Experienced in Customer service, monitors inventory levels, training and attention to detail. Merchandising Specialist 2017 - 2018 Lord & TaylorNew York, NY • Maintained sales floor while replenishing and arranged merchandise displays. • Restocked and merchandised the sales floor; set and priced planograms. • Assist in the planning and execution of projects including new store set-up or conversions. • Developed & maintained working relationships with customers through effective interpersonal communication. Floor Associate (Part-Time) 2016 - 2017 Lord & TaylorNew York, NY • Reported incidents of theft to loss prevention officer through radio. • Managed incoming merchandise for placement on the sales floor. • Assisted Customere with merchandise Cleaned and stocked the floor with new merchandise CUSTOMER SERVICE • Cashier Restocked Sales Inventory Customer Service Education Bachelor's Degree Liberal Arts 2014 - 2017 City College of New York of the City University of New York, TheNew York, NY Contact Information New York, NY (530) 555-1409 lellis@example.com Skills Sales Transactions Store Management New Merchandise Depot Communication Product Placement Stock Shelves Retail Sales Unload Trucks Company Standards


Benjamin Jones Merchandising Associate Washington, DC (900) 555-2654 bjones@example.com Skills Communication POS Truck Shipments Sales Transactions Product Knowledge Stock Shelves Safety Procedures Sales Floor Store Management Customer Transactions Employment History Merchandising Associate 2020 - Present Macy'sWashington, DC • Cashier, stocking, customer service • Operated the cash register and worked on the sales floor assisting customers. • Set up sales signs Merchandised sales floor and department floor moves Processed price changes Inventory • Performed Fill Floor process, placing merchandise on the sales floor after Backroom Associates have brought items to the staging area. • Processed and prepared merchandise for sales floor. Apparel Associate 2017 - 2020 RadioShackWashington, DC • Improved and maintained one-on-one communication with customers by selling electronic products suited for their needs. • Restock shelves and understand the layout of each shoe department in kids, women s, and men s. Sales Floor Associate 2012 - 2017 RadioShackWashington, DC • Merchandised, restocked and maintained sales floor. • Provide excellent customer service and meeting monthly sales goals. • Functioned as customer service professional by practicing exemplary exchanges and return of merchandise for consumer. • Worked all levels of retail sales; restocking, cashier, sales help, and department supervisor Education High School Diploma 2012 - 2012


Paul King Merchandising Associate Orlando, FL (530) 555-8470 pking@example.com Experience: Merchandising Associate The Walt Disney Company Orlando, FL 2020 - Present • Extended excellent customer service via effective communication and professional courtesy. • Maintained constant merchandise on sales floor. • Perform daily Guest Service by enriching life experiences for guests in a high volume area. • Greeted customers, provided product knowledge. Team Associate Ross Stores Orlando, FL 2016 - 2020 • stock sales floor with daily delivered merchandise. • Stocked merchandise on the sales floor while assisting customers with any inquiries they have regarding merchandise. • Served as a cashier, guest service relations, inventory stocking, pricing, setting displays, moving freight and cataloging. Key Holder/Manager Dollar General Main, PA 2013 - 2016 • Provide friendly customer service and promote a healthy work environment. • Selected to go to two other DG stores to help turn around the store inventory and train new store manager. • Led, developed and mentored my direct report; built and maintained their goals and provided feedback based on performance. Skills • Store Management • Communication • POS • Product Knowledge • Stock Shelves • Retail Sales • Maximize Productivity • Store Policies • Food Preparation • Sales Goals Education: Some College Courses Pennsylvania State University Main, PA 2013 - 2013 • Major: Marketing


Brittany Barnes Merchandising Associate Boston, MA (920) 555-7832 bbarnes@example.com Experience: 2019 - Present Merchandising Associate / Sears Holdings / Boston, MA • Set up the weekly advertisements * Performed cooperate sent merchandise resets * Replenished the sales floor with incoming merchandise • Put out stock and straighten sales floor Provide customer service • Stocked and maintained the sales floor and stockroom. • Performed out of stock inventory by using the Sears network communication hand held device. • Replenished shoes purchased on the sales floor Changed displays for store promotions and themes 2017 - 2019 Associate Retailer / Panera Bread / Boston, MA • Prepared food, coffee and smoothies using State of NC sanitary guidelines, while providing hospitable customer service to patrons. • Operated a cash register and met sales goals assigned by managers. 2015 - 2017 Backroom Associate / Panera Bread / Boston, MA • Stock customer service stations with paper products or beverage preparation items. • Executed proper security procedures required for opening and closing the bank, responsibly. • Provide customers with a positive experience, greet them, maintain a positive attitude, and have patience. • Take inventory, organize and clean the backroom, receive shipment and customer service. Skills: Sales Goals, Order Entry, Basic Internet Navigation, Operational Processes, New Merchandise, Company Policies, Ross, Product Knowledge, Food Preparation, Line Sheets Education: 2015 - 2015 High School Diploma /


Margaret Phillips Merchandising Associate Atlanta, GA \| (680) 555-8406 \| mphillips@example.com Work Experience Merchandising Associate, Goodwill Industries of North Georgia - Atlanta, GA 2020 - Present Reorganized the sales floor to meet company demands. Completed SAP Allocation for ski and snowboard department Created and presented online assortment project Created relationship with existing vendors Merchandising Associate, Goodwill Industries of North Georgia - Atlanta, GA 2019 - 2020 Provided customer service before, during and after the sale. Worked hard to keep the sales floor stocked. Food Service/Cashier, Arby's - Atlanta, GA 2017 - 2019 Crew worker customer service specialist and food prep closed restaurant for the next service day Issued trading stamps, and redeem food stamps and coupons Process merchandise returns and exchanges. Serve food, cooked & cleaned, cashier, and provide great customer service. Trained new crew members Drive-Thru leader Customer service Food safety & prep Skills Appropriate Equipment, Kitchen Equipment, Communication, Necessary Steps, Food Service, Jewelry, Sales Goals, New Merchandise, Accurate Service, Verbal Instructions Education High School Diploma 2017 - 2017


Sara Mills Merchandising Associate Memphis, TN (840) 555-8730 smills@example.com Experience Merchandising Associate, Sears Holdings, Memphis, TN 2017 - Present • Received merchandise from stock room and/or sales floor and delivered merchandise to customer's vehicle after purchase. • Attend to customers needs Keep sales floor ready all day and night. • Arranged Jewelry displays of showcase's and department. • Greeted customers, offered help, answered questions regarding products and company policies. • Ensured sales floor was fully stocked. Sales And Receiving Associate, Dollar General, Bessemer, AL 2015 - 2017 • Handle money Refund / exchange transactions Stocker Customer service Receive vendors/truck Clean restrooms Answer phone calls Set up displays • Provide customer service, check customer out, bag items, and stock shelves. • Work with other team members and store management on merchandizing stratagies. • Return items and print new labels for items Counted, balanced, and closed tills Assisted customers on the sales floor Overnight Stock Associate, Dollar General, Bessemer, AL 2013 - 2015 • Unload trucks and stock shelves. • Participate as needed in selling floor recovery, including folding and hanging merchandise and restocking the sales floor. • Unload merchandise from delivery trucks, stocked store shelves and ascertain labels are correct. Skills • Retail Sales • New Merchandise • Unload Trucks • Communication • Night Stock • Plan-O-Grams • Stock Room • Order Pickers • Customer Service • Store Shelves Education 2013 - 2013 High School Diploma


Noah Lawrence Merchandising Associate Bentonville, AR \| (340) 555-5752 \| nlawrence@example.com Employment History: Walmart - Bentonville, AR 2017 - Present Merchandising Associate • Put new merchandise on display. • Received, stored and issued sales floor merchandise. • Maintained a detailed count of merchandise available in the warehouse and sales floor. • Work in customer service through interactions with customers. • Unload trucks, stock shelves, clean back room, bin overstock merchandise, various things as assigned by manager • Stock sales floor, assist in receiving shipments, accurately document movement of merchandise. The Home Depot - Dallas, TX 2015 - 2017 Cashier Associate • Attended product knowledge classes and how to classes. • Follow company policies and procedures to ensure that product loss (shrink) is minimized. • Work along side Loss Prevention to ensure accuracy of the cashiers. • Greet customers and ask them if they need help finding anything. Walmart - Dallas, TX 2014 - 2015 Brand Representative • Cleaned and organized the department including the sales floor, checkout desk and displays. • Stock sales floors Inventory Customer service POS system Skills: Communication, Safe Environment, Process Merchandise Returns, Customer Complaints, Sales Floor, Current Promotions, Total Customer, Loss Prevention, Sales Goals, Customer Service Education: High School Diploma 2014 - 2014


Debra Rivera Merchandising Associate phone(700) 555-6792 addressCharlotte, NC emaildrivera@example.com Experience 2019 - Present Merchandising Associate Belk · Charlotte, NC • Performed the execution of all types of markdowns, markups, and prices changes on the sales floor. • Unload truck, Unpack boxes and put merchandise on the sales floor. • Shared best practices for sales and customer service with other team members to help improve the store's efficiency. 2014 - 2019 Jewelry Associate Walmart · Charlotte, NC • Worked cash register,stocked merchandise,changes prices,mixed paint cut keys and customer service • Open and closed jewelry counter, assisted with sales, layaways, returns, and rang customers when counter was slow. • Resolved customer complaints and maximized customer service. • Key Accomplishments: Created strong relationships with customers based on trust and transparent communication. 2013 - 2014 Public Relations Internship Howard University · Fairfax, VA • Format press releases and post them on company website as well as press releases for distribution on wire services. • Press and Special Events: Research, plan, organize, and arrange special events. • Drafted and edited press releases for largest performing arts presenter in N. California Created press kits Promoted organization at outreach events Skills • Email Campaigns • Sales Transactions • Efficient Responses • Favorable Public Image • Press Releases • Computer System • Loss Prevention • Kroger • Prospective Customers • New Merchandise Education 2010 - 2013 Bachelor's Degree Communication George Mason University · Fairfax, VA


Jacob Green Merchandising Associate phone:(350) 555-5196 email:jgreen@example.com address:Houston, TX Employment History Merchandising Associate 2015 - Present Walmart · Houston, TX • Follow loss prevention, risk control, and quality assurance procedures while ensuring a safe environment. • Inventory product on hand and generate customer orders. • Help on sales floor within the apparel department (men, boys, women, infants/girls, shoes and lingerie). Inventory And Sales Associate 2011 - 2015 Walmart · New York, NY • Water plants, stock shelves, refill pallets with merchandise when needed & run the register. • Organized and detailed the sales floor featuring new products. • Size customers for bras and jewelry sizes. Floor Associate 2008 - 2011 Old Navy · New York, NY • Stock shelves/floor and fitting room associate. • Handle customer transactions at the register correctly and efficiently. • Maintained knowledge of current promotions, payment and exchange procedures, as well as security practices. • Arranged merchandise on fixtures and maintained non-promotional signs on the sales floor according to Company standards. Skills Stock Shelves Sales Goals Sales Transactions New Merchandise Product Knowledge Floor Recovery Sales Floor Loss Prevention Communication POS Education High School Diploma 2008 - 2008

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What skills help Merchandising Associates find jobs?

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What Merchandising Associate skills would you recommend for someone trying to advance their career?

Meegan Feori Ph.D.

Associate Professor, San Diego Mesa College

My recommendation is to combine your interests and career goals. For example, if you are an avid rock climber, you could apply for an internship with the North Face or start a retail position at an REI near Red Rock, Nevada, a place known for excellent rock climbing. If relocating for your gap year is not possible, then seek out a local option such as working at the nearby climbing gym. Customers are crucial to the fashion industry, enhancing your customer service skills during your gap year will benefit you. You could apply to be a Stitch Fix stylist, a boutique, or a non-profit resale salesperson. Even customer service jobs outside of the fashion industry will build experiences that will enhance your abilities to design, produce, or sell amazing products. Another option is to pursue an entrepreneurial venture. Dedicating yourself to creating an influential Instagram account, podcast, or YouTube channel could showcase your skills and build your network. Opening a Poshmark, Depop, Teespring, Etsy, or another digital retail store could let you apply your skills. Finally, keep investing in yourself through learning. There are many massive open online courses and community college offerings that could further your career.

What soft skills should all Merchandising Associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of merchandising associate skills to add to your resume

The most important skills for a merchandising associate resume and required skills for a merchandising associate to have include:

Cleanliness
Sales Floor
Customer Service
Loss Prevention
Store Management
Visual Standards
Visual Displays
Ladders
Customer Satisfaction
Pallets
Drive Sales
Brand Awareness
Promotional Events
Markdowns
Excellent Organizational
Quality Customer Service

PET
Groceries
POS
Product Displays
Highlighted
Depot
Inventory Control
Merchandise Placement
Sales Associates
Display Maintenance
Store Displays
Stock Room
Excellent Guest
Product Placement
Pallet Jack
Inventory Management

Window Displays
Stock Shelves
Customer Issues
Stock Merchandise
Store Associates
Cycle Counts
Enjoyable Shopping
Store Merchandise
Customer Inquiries
Customer Complaints
Customer Orders
Customer Returns
Brand Positioning
Process Merchandise

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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