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Merchandiser skills for your resume and career

Updated January 8, 2025
4 min read
Quoted Experts
Leslie Stoel Ph.D.,
Leslie Stoel Ph.D.
Merchandiser Example Skills
Below we've compiled a list of the most critical merchandiser skills. We ranked the top skills for merchandisers based on the percentage of resumes they appeared on. For example, 19.9% of merchandiser resumes contained customer service as a skill. Continue reading to find out what skills a merchandiser needs to be successful in the workplace.

15 merchandiser skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how merchandisers use customer service:
  • Provided customer service to Consumers and Store personnel regarding questions about merchandise and advised customers on merchandise selection.
  • Provided outstanding customer service, ensuring each customer order was delivered with 100 percent accuracy.

2. PET

Here's how merchandisers use pet:
  • Managed entire pet food recycling facility converting 9,000 tons per year from pet food to swine and poultry feed.
  • Attended special events, grand openings, anniversary celebrations, customers appreciation Days, and special Pet Training events.

3. Pallets

Here's how merchandisers use pallets:
  • Warehouse Position Perform on pallet rider adapted to picking ordered items needed.
  • Build pallet displays of Coca-Cola merchandise and consolidate for organizational purposes.

4. Back Room

Here's how merchandisers use back room:
  • Maintained organized back room and organized breakage and damaged product to company standards.
  • Receive orders and working the order, condensing any back stock and organizing our designated stock area in back rooms.

5. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how merchandisers use pos:
  • Build Kraft product displays for effective POS merchandising in customer retail environment
  • Maintained merchandising standards, cultivated customer-focused environment, completed POS procedures

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how merchandisers use sales floor:
  • Maximized company sales and profitability by maintaining the sales floor and ensuring inventory accuracy.
  • Worked with human resource/management departments to secure their sales floor locations for advertisements.

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7. Work Ethic

Here's how merchandisers use work ethic:
  • Build key relationships for repeat business through a strong work ethic, and a friendly smile.
  • Work ethics on showing up and giving it 110% and not leaving until everyone was satisfied
Select Skills To Add To Your Resume

8. Store Management

Here's how merchandisers use store management:
  • Create incremental displays in optimal locations and effectively negotiate with store management to achieve win-win results and develop strong customer relationships.
  • Dedicated in providing excellent customer service and to develop a professional relationship with store management, associates and other merchandising companies.

9. Product Displays

Here's how merchandisers use product displays:
  • Maximized inventory turn focusing sale product displays to locations frequented by majority of customers.
  • Increased visibility and sales by creatively and strategically designing and rotating product displays.

10. Pallet Jack

Here's how merchandisers use pallet jack:
  • Operated a manual/powered pallet jack safely and effectively.
  • Drive to stores on route, stock beverages using manual pallet jack, establish & maintain excellent relationships with store personnel.

11. Working Independently

Here's how merchandisers use working independently:
  • Job requires working independently, reading plan-o-grams and resetting product per season.
  • Involved working independently yet as part of a team.

12. Wine

Here's how merchandisers use wine:
  • Disassembled and constructed wine and spirit departments for key accounts following detailed product schematics.
  • Educated customers on information on wine and spirits

13. Strong Time Management

Here's how merchandisers use strong time management:
  • Gained strong time management skills.
  • Restock Coca Cola products throughout grocery stores in Orange County Worked in a fast paced environment that required strong time management skills

14. Hand Tools

Here's how merchandisers use hand tools:
  • Constructed/assembled displays using hand tools & equipment according to specifications.
  • Set up signage displays with use of various small hand tools*Extensive use of pallet jacks, leaf blowers and other tools.

15. Stock Shelves

To "stock shelves" is referred as the process of putting the supplies on the shelves in the store. It is important to stock the shelves timely as empty shelves can cost a business too much.

Here's how merchandisers use stock shelves:
  • Stock shelves, build displays, keep storage rooms organized & put up signs on displays, shelves and coolers.
  • Travel to assigned stores each day and stock shelves with Coca-Cola products that are in store or in backroom areas.
top-skills

What skills help Merchandisers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Merchandiser resumes?

Leslie Stoel Ph.D.

Professor, Marketing and Fashion, Miami University

For fashion merchant/merchandising jobs and fashion marketing jobs, analytics and anything digital skills stand out.

What soft skills should all Merchandisers possess?

Leslie Stoel Ph.D.

Professor, Marketing and Fashion, Miami University

Important soft skills are the ability to tell the story behind the numbers (what happened and why it happened), strong speaking and presenting skills, evidence showing the student is a good team member/collaborator, empathy for shoppers (to understand their wants/needs), and a high level of confidence.

What hard/technical skills are most important for Merchandisers?

Leslie Stoel Ph.D.

Professor, Marketing and Fashion, Miami University

Hard/technical skills relate to the ability to handle and analyze data - whether it be sales data or google analytics data from the company's digital efforts.
Do you want to know more?
Read more about what experts have to say about Merchandiser

List of merchandiser skills to add to your resume

Merchandiser Skills

The most important skills for a merchandiser resume and required skills for a merchandiser to have include:

  • Customer Service
  • PET
  • Pallets
  • Back Room
  • POS
  • Sales Floor
  • Work Ethic
  • Store Management
  • Product Displays
  • Pallet Jack
  • Working Independently
  • Wine
  • Strong Time Management
  • Hand Tools
  • Stock Shelves
  • Retail Store
  • Customer Relationships
  • Kids
  • Retail Locations
  • Basic Math
  • Store Locations
  • Promotional Materials
  • Plan-O-Grams
  • Excellent Planning
  • Product Knowledge
  • Attentiveness
  • Boats
  • Manual Equipment
  • Back Stock
  • Defective Products
  • Inventory Control
  • Grocery Store
  • Product Placement
  • Store Shelves
  • Building Displays
  • Product Signage
  • Stock Product
  • Local Store
  • Room Stock
  • Rotate Product
  • Problem Resolution
  • Develop Strong Relationships
  • Display Cases
  • Apollo
  • End Caps
  • Merchandise Displays

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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