How To Become A Member Service Specialist: What It Is and Career Path

What is a member service specialist and how to become one

Updated January 8, 2025

3 min read

Quoted Expert

Dr. Kate Seltzer Ph.D.

A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.

What general advice would you give to a Member Service Specialist?

Dr. Kate Seltzer Ph.D.

Assistant Professor, Rowan University

Overall, my advice to a graduate starting their career in education would be to reflect deeply on their stance - their core beliefs and philosophy about teaching more generally. Educational policies change all the time, what we call "best practices" change. But developing a strong stance, rooted in care and regard for students, their families, and the community, will help graduates navigate these changes while staying true to what matters.

ScoreMember Service SpecialistUS Average

Salary

2.6

Avg. Salary $33,769

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.4

Race

American Indian and Alaska Native 0.78%

Asian 7.04%

Black or African American 11.06%

Hispanic or Latino 22.70%

Unknown 5.60%

White 52.81%

Gender

female 71.74%

male 28.26%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

Key steps to become a member service specialist

Explore member service specialist education requirements

Most common member service specialist degrees

Bachelor's

50.6 %

Associate

22.2 %

High School Diploma

15.8 %

Start to develop specific member service specialist skills

Skills	Percentages
POS	15.81%
Account Maintenance	14.05%
Quality Customer Service	8.52%
Sales Transactions	7.66%
Member Service	5.05%

Complete relevant member service specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New member service specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a member service specialist based on U.S. Bureau of Labor Statistics data and data from real member service specialist resumes.

Research member service specialist duties and responsibilities

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide customer service to Spanish-speaking Medicaid and Medicare recipients.
Follow policies and procedures regarding HIPAA violation protocol, regulatory requirements and accreditation standards to all activities.
Follow the privacy policy and HIPAA laws and regulations concerning confidentiality and security of protect health information.

Prepare your member service specialist resume

When your background is strong enough, you can start writing your member service specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a member service specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Member Service Specialist Resume templates

Build a professional Member Service Specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Member Service Specialist resume.

Apply for member service specialist jobs

Now it's time to start searching for a member service specialist job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do member service specialists rate their job?

-/5

5 Stars

4 Stars

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1 Star

Member Service Specialist reviews

A zippia user wrote a review on Mar 2024

Cons

very low salary, no career growth, very stressful and not rewarding

A zippia user wrote a review on Apr 2020

Pros

Caring to the customer issues is what I do like first and the other thing it is a job that show determination level on the duty.

A zippia user wrote a review on Dec 2019