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Member Service Representative Jobs in Forney, TX
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Teleperformance-Turbo Tax
Member Service Representative Job 41 miles from Forney
Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details$31k-44k yearly est. 2d agoSBA Servicing Officer
CBB Bank-Commonwealth Business Bank
Member Service Representative Job 20 miles from Forney
Responsibilities include performing servicing request and monitoring of existing loans including tickler follow up. RESPONSIBILITIES Responsible for conducting post-closing audits to comply with loan authorizations Ensures financial statements, tax returns, recorded documents, and UCC ticklers are current and properly maintained Responsible for follow up on delinquent loan accounts Handles all servicing requests (including, but not limited to: deferments, collateral substitutions, restructures and assumptions) requested by a borrower Collects and analyzes annual financial information from clients Monitors loans for possible risk rating changes. Monitors classified loans on a quarterly basis using Special Attention Credit reports Follow up for renewal insurance policies Performs various other duties assigned by the department supervisor Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and etc.). Must complete all required training SKILLS / QUALIFICATIONS Familiarity with SBA and/or USDA lending Well-developed written and oral communication skills Detail oriented, good problem solving and negotiating skills are required to overcome obstacles and drive the closing process to meet deadlines Ability to read and interpret complex commercial loan documents Ability to deal effectively and tactfully with all types of customers EDUCATION / EXPERIENCE Bachelor's Degree from an accredited 4-year University 3-5 years of commercial/SBA loan related experience BENEFITS PACKAGE Medical Insurance Dental Insurance Vision Insurance 401(k) Retirement Savings Plan We offer a competitive total rewards package, including but not limited to Medical, Dental, Vision, and Life Insurance, 401k retirement savings plan, and paid federal holidays, for this full-time position within the annual range of $60,000 - $80,000. Annual ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Must be authorized to work in the US. We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.$60k-80k yearly 17d agoMember Service Representative
Frontline Source Group
Member Service Representative Job 20 miles from Forney
Our Banking client in Dallas, TX is looking to hire a Member Services Representative on a direct hire basis. Company Profile: Well established credit union Friendly staff and happy work environment Member Services Representative: Open, Close and Maintain member accounts Refer loan products Assist members with bookkeeping and checking account issues Educate members on applicable products to enhance their banking experience Reset mobile application and website logins Help with bill payer questions and troubleshoot basic website issues Responsible for handling customer inquiries via email and chat Responsible for maintaining a high level of professionalism, dependability, availability and flexibility Member Services Representative Profile: Bachelors degree highly preferred 2+ years of customer service/ call center experience Financial institution experience preferred MUST have an acceptable Credit Report Professional phone presence Strong MS Office Skills (Word, Excel, Outlook) Features and Benefits of Client: Medical/Dental/ Vision- 100% covered by employer Casual Fridays 401K with match 12 paid holidays PTO Equal Opportunity Employer. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas. Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.$27k-33k yearly est. 10d agoP&C Insurance Service Specialist
Hirefinderrpo
Member Service Representative Job 20 miles from Forney
Our client is a high-volume, fast-paced insurance office that needs a Customer Success Representative who values attention to detail, analysis, follow-through and keeping a well-oiled machine running. This Customer Success Representative position requires an analytical, straightforward person who enjoys technical work and can communicate with different types of people. This is a long-term career position with opportunities for growth within the company. Customer Success Representative Job Responsibilities: • Answers a high volume of phone calls daily. • Processes changes to active policies. • Provides efficient and effective 5-star customer service. • Enters client data into insurance quoting systems, keeping data accurate. • Obtains underwriting approval by completing insurance applications for coverage and gathering required documentation. Ideal candidates will possess the following: • 3+ years of Customer Service Experience in the Insurance Industry, preferably in an independent agency. • Property and Casualty license • Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes. • Capable of analyzing insurance data, identifying potential risks, and providing appropriate solutions • Customer-focused and able to address client concerns, answer questions, and provide insight and solutions effectively. • Processed-oriented and able to follow established workflows while also contributing to process improvements when necessary. • Excellent communication skills • Well-organized with good follow-through to completion • Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web-based, computer software programs.$32k-52k yearly est. 15d agoClient Service Specialist
Moss, Luse & Womble
Member Service Representative Job 23 miles from Forney
We are seeking a motivated candidate to fill the role of Client Service Specialist in our rapidly growing firm. This is an outstanding opportunity for someone with an outgoing, friendly personality who enjoys interacting with other people. This individual should be comfortable communicating directly with clients, especially by phone. We offer competitive benefits, including medical/dental/vision insurance and 401(k) matching. This position requires a high school diploma or equivalent. Prior experience working in an office‐setting is a plus, but not required. Proficiency with Microsoft Outlook is necessary. Experience with other Microsoft Office applications, specifically Word and Excel, is also a plus. This individual will work in conjunction with an experienced Client Service Specialist. Job responsibilities will include, but are not limited to: Managing advisors' schedules Producing and completing payroll, investment account and engagement paperwork Troubleshooting client payroll issues Managing client trackers Answering and directing phone traffic Providing hospitality services to clients Cleaning and maintaining the office conference rooms and kitchen area Managing supply inventory Performing data entry, filing and scanning, and other administrative duties ABOUT OUR FIRM: We are a fee‐only financial planning and accounting firm committed to serving the comprehensive financial needs of our clients. This includes providing personal and business financial consulting, investment, tax preparation, bookkeeping and payroll services. Our firm is growing quickly and building a strong reputation within our niche. Our company fosters a team‐oriented atmosphere and has built a culture that truly makes it a fun and enjoyable place to build a career. We are very excited to welcome our next team member.$32k-52k yearly est. 17d agoCustomer Service Representative
Mojo
Member Service Representative Job 20 miles from Forney
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. Tasks and Responsibilities: ● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager ● Provide first level support to customers ● Resolve issues effectively, escalating as needed ● Greet customers with a professional and welcoming manner ● Speak to as many customers as possible daily ● Monitor and track recurring customer issues ● Update customer accounts ● Offer upgrade paths or new services to new and existing customers ● Support the Customer Success Manager as needed Requirements: ● Demonstrate experience utilising computers ● Ability to troubleshoot and effectively ● Clear communication with peers ● Must think independently with an attention to detail ● Track and monitor tasks to completion ● Must be team oriented and maintain a professional demeanour at all times ● Enjoy helping and speaking with customers ● Excellent customer service and communication skills ● Must have a collaborative approach and positive attitude Please submit your to apply!$29k-36k yearly est. 15d agoCustomer Service Representative
Blueprint
Member Service Representative Job 20 miles from Forney
We are hiring a Customer Service Specialist in Dallas, TX. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism. Customer Service Specialist Qualifications: · Superior verbal & written communication skill-sets · Work with a sense of urgency; demonstrate timely and thoroughly execution · Upbeat & outgoing mindset with positive energy · Interacts successfully with individuals and also teams · Maintains fruitful customer connections · Prior customer service or sales experience · Interacts successfully along with all amounts of management as well as staff members · Ability to work effectively independently and within a team to perform all tasks as assigned · High school diploma or equivalent · 1 year prior sales coordination or customer support experience · Prior SAP experience is a plus · Flexible with an ability to handle multiple tasks when priorities shift · Must be available to work on-site in Dallas, TX Customer Service Specialist Tasks & Duties · Processes new orders based on customer requests. · Tracks open orders to ensure completeness in a prompt manner. Checks pricing and verifies availability. · Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. · Provide sales support · Demonstrate solid troubleshooting skills when issues arise · Respond to customer questions · Maintain a reliable working knowledge of customer information · Effectively handle a number of competing priorities. · Handle customer inquiries, complaints, and escalations in a professional manner · Maintain accurate and detailed records of customer interactions · Other duties as assigned to meet operational needs Benefits: · Standard starting compensation is commensurate with experience · Regular performance reviews · Training, networking and development opportunities · Flexible scheduling To begin the application process, please submit your resumé.$26k-33k yearly est. 2d agoCustomer Service Specialist
Malibu Events Promotions
Member Service Representative Job 20 miles from Forney
Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!$25k-33k yearly est. 5d agoSales Service Representative
National Fire & Safety
Member Service Representative Job 20 miles from Forney
As a sales representative, you will source and close attractive opportunities in large, growing end markets, including (but not limited to) Healthcare, Education, Government, Infrastructure, Technology, and Real Estate. You will leverage your expertise and skillsets to cultivate valuable business partnerships across a variety of customer personas, including facility managers, property managers, regional and local executives, procurement managers, and other customers that procure fire and life safety services. Further, you will actively identify and capitalize on opportunities that align with National Fire & Safety's business objectives to yield impactful results. Supervisory Responsibilities · None Major Tasks and Responsibilities · Responsible for achieving sales objectives (clearly defined in an annual “quota”) within assigned geographies for NFS' fire sprinkler business Required Skills and Abilities · Ability to effectively prospect new customers, cultivate relationships, and close business through strong communication skills, a professional attitude, and rigorous focus and prioritization of daily and weekly sales activities (e.g., calls, emails, appointments) · Meet with new and existing clients to build and enhance relationships, negotiate proposals, and close deals · Partner with Sales Managers and Regional Vice Presidents to develop sales strategies, negotiate contracts, and execute pricing strategies to develop and maintain new and existing business · Contribute to the development of marketing and advertising materials as well as pricing and distribution strategies for the region · Ability to network and collaborate with professionals across various industries to drive customer acquisition · Collaborate with other sales team members in your region and nationally, leveraging best practices and working together to achieve company objectives · Ensure sales activities align with our business objectives, including developing long-term, profitable partnerships with our customers · Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated Required Qualifications - Education and Experience: · Excellent work ethic and discipline · Ability to overcome customer rejection and possession of a high degree of resilience · Proven time management skills, communication skills, ability to follow up and close, prioritization, and delivery against deadlines · Able to create and develop solutions and service offerings to meet customer needs while meeting corporate objectives and goals · Comfortable working in teams, experienced at priority management and success selling at various customer levels · Driver license with clean MVR · Strong knowledge of MS Office software Preferred Qualifications - Education and Experience · Experience selling, designing, or project managing Fire sprinkler, Fire Alarm, or Security work in the United States · NICET certification or other FLS license Job Environment Requirements: · Prolonged periods of sitting at a desk and working on a computer · This role will require you to report to the office and there will not be the opportunity to work remotely This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EOE M/F/Vet/Disability /Sexual Orientation/Gender Identity$26k-42k yearly est. 14d agoCustomer Service Representative
Whitmore Manufacturing, LLC
Member Service Representative Job 13 miles from Forney
Whitmore Manufacturing, an CSW Industrials affiliated business, is a global provider of innovative products and services that increase the reliability, performance, and lifespan of industrial assets. We manufacture high performance lubricants, friction modifiers, application equipment, lubrication management systems, desiccant breathers and cleaners designed to meet the specific needs of each industry and application. Industrial customers worldwide rely on Whitmore to deliver the performance engineered solutions industry counts on even in the most adverse conditions and demanding environments. Whitmore is currently seeking a customer service representative to join our team at the Terrell, Texas facility. A great opportunity for a recent graduate! Position Purpose: Ensure fulfillment of orders through effective information exchange and daily interface (as appropriate and required) with customers, distributors, commercial team, operations planners, world-wide site shipping and supply chain contacts. Job Responsibilities: Maintain ownership of all details and communication throughout the order to cash process. Improve customer satisfaction and loyalty by building strong relationships with customer accounts. Negotiate commitment dates and enforcement of business rules with customers for all sales orders. Manage the entry, routing, and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc. Manage customer emergency requirements that may require “after-hours” support. Adhere to all order fulfillment and ISO procedures and any applicable cross functional process to ensure orders are processed first time right. Carry out P.O. review throughout the entire order processing cycle ensuring pricing accuracy per documented price deviations and communications. Perform any required credit/debit memo adjustments / return of material as per global guidelines, obtaining and documenting all necessary approvals and doing any necessary follow up with internal/external customers as needed. Follow all environmental and safety regulations, related to the business sector, and act in compliance with all US laws. Manage or participate in special projects as required. Ensure appropriate monthly reconciliation activities are completed on a timely basis to positively impact monthly sales reporting for all consignment accounts; Build and maintain good relationships with internal customers. Other duties as assigned by your supervisor. Essential Skills, Education & Experience: Associate's or Bachelor's degree in a relevant field. Experience with JDE or SAP preferred, but not required Proficiency in MS Office - Word, Excel, PowerPoint. General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain; Ability to acquire detailed knowledge of specific customers, products, product lines, and packing & shipping standards; Understands freight terms, payment terms, and pricing terms; Ability to liaison with other cross functional employees within Supply Chain and work with multiple processes and procedures; Highly self-motivated and capable of working independently Ability to recognize, analyze, and offer solutions to customer problems or involve the necessary people to ensure the problem is properly resolved; Ability to analyze customer order patterns to enable continuous improvement of order fulfillment process; Quick learner and have the ability to keep an open mind to changes that may impact daily activities. Whitmore offers excellent competitive wages, Performance and Attendance Bonus programs, world-class benefits, and unparalleled opportunities for development - all to create an invigorating and satisfying environment. Benefits: Medical, Dental, Vision insurance Disability insurance Life insurance Flexible Spending Account & Health Savings Account Paid time off (PTO) Maternity & Paternity leave Employee Assistance Program Tuition reimbursement 401(k) $1-$1 match, up to 6% - vest immediately 401(k) additional profit sharing - up to 3% Employee Stock Ownership Plan (ESOP) Whitmore is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, veteran status, disability, source of income, status as a victim of an intra-family offense, and place of residence or business We support and care for our employees by providing them with development opportunities that enhance their career fulfillment; meaningful compensation & benefits that help them care for their family; and opportunities to contribute to the community and enhance the lives of others through Whitmore Cares.$25k-32k yearly est. 8d agoFood Manufacturing Customer Service Coordinator, Bilingual
Cacique Foods, LLC
Member Service Representative Job 20 miles from Forney
FOOD MANUFACTURING CUSTOMER SERVICE COORDINATOR, BI-LINGUAL Cacique is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion. Cacique was founded in 1973 upon the four core values of Family, Quality, Integrity, and Authenticity, and these values continue to provide the foundation for our success and how we work. We look to hire future teammates who embody these values, and who are innovative, resourceful, determined, and catalysts of change. As a dedicated, family-owned company, Cacique offers a rewarding environment in which to thrive and grow your career. SUMMARY: The Customer Service Coordinator role is part of the logistics team and will be responsible for working with customers and carriers on ensuring proper delivery of product and answering and questions or concerns from customers, vendors, and consumers. The role requires attention to detail and being able to problem solve with different Departments to ensure customer satisfaction. DUTIES AND RESPONSIBILITIES: Processing Orders/ Order Revisions: Managing and processing customer orders accurately and timely. Coordinating with the cross-functional teams to ensure customer requirements are met. Daily Customer Interactions- Resolving Inquiries around orders and product availability: Addressing customer inquiries and concerns via phone, email, or chat, and providing information about products, services, and company policies. Handling Complaints: Managing and resolving customer complaints efficiently, including product issues, delivery problems, and service discrepancies. Sales Support: Assisting the sales team by providing customer feedback, managing accounts, and supporting promotional activities. Logistics Coordination: Working with the logistics team to ensure the timely and accurate delivery of products and communicating any delays or issues to customers. Documentation and Reporting: Maintaining detailed records of customer interactions, orders, and complaints, and generating reports to help improve customer service processes. Quality Assurance: Coordinating with the quality assurance team to address any product quality issues reported by customers. Cross Function Collaboration: Working with various departments such as production, logistics, and quality control to ensure customer satisfaction and address any issues that may arise. QUALIFICATIONS: Bi-Lingual (Spanish) Required Food Manufacturing Required Bachelor's Degree Preferred 5 + years of Customer Service experience Experience as a customer Account Manager Experiencer supporting and communicating cross-functionally. Experienced in documentation of all customer interactions but especially complaints. Experience with PO's & invoicing PO's. Proficient in excel, ERP's, and complaints platform, D365 preferred Experience with B2B or B2B & B2C clients preferred The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.$27k-37k yearly est. 15d agoCustomer Service Representative
Mauser Packaging Solutions
Member Service Representative Job 16 miles from Forney
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise. Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer. Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members. Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary. Reviews orders after shipment for billing accuracy and any quantity item errors. Manages the issuing of credits, return authorizations and pallet returns. Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan. Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary. Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed. Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items. Files any customer paperwork such as shipping documentation or customer orders in a timely fashion. Performs other duties as assigned. Requirements: Associate or bachelor's degree preferred but not required Manufacturing experience strongly preferred 2+ years customer service experience required Microsoft Office Suite - basic to above-average computer skills including Excel CRM experience preferred Ability to perform basic quantitative skills required, Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills$26k-34k yearly est. 16d agoEnvironment Services Specialist
Themesoft Inc.
Member Service Representative Job 20 miles from Forney
Hi Professionals; This is Thiru from Themesoft INC. Kindly let me know if you are interested in this opportunity • Role- Environment Services Specialist JD- Key Responsibilities: Omnilink - installation, initial configuration and environment support OmniTrade / TradeWeb / IdP - installation, initial configuration and environment support OmniPay / PayWeb (w/ MFA over IdP Cloud) - installation, initial configuration and environment support DVW - installation, initial configuration and environment support$31k-40k yearly est. 9d agoCustomer Support Representative II
Aerwave
Member Service Representative Job 20 miles from Forney
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shifts available are from 8:00 AM to 5:00 PM, 4:00PM to 12:00 AM, & 12:00 AM to 9:00 AM CST. RESPONSIBILITIES/ESSENTIAL FUNCTIONS: Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team. Performs remote troubleshooting through diagnostic techniques and pertinent questions. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance. Determining the best solution based on the issue and details provided by customers. Direct unresolved issues to the next level of support personnel. Provide accurate information on products or services. Provide timely follow-ups and updates customer status and information. Works cohesively with the team to relay information to appropriate levels of management. Improves client references by recording events, root cause and resolutions, and maintaining documentation. Responsible for de-escalating irate customers. Achieve and maintain expected benchmarks communicated by management monthly. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc. Update messaging and Website for any service events or affected areas during outages. Maintain communication with management regarding development within areas of assigned responsibilities. Assist the NOC teams with onsite in unit scheduling. Participate in mandatory meetings and training. Maintain a positive, empathetic, and professional attitude towards all internal and external customers. REQUIRED QUALIFICATIONS: Education/Experience: High School Diploma or GED. 4+ years of experience in a service/tech support role. Has a successful track record of problem solving in customer service/support role. Ability to work in a collaborative environment and adapt to changing circumstances. Experience with ticketing systems, Intercom and Aircall is a plus. Ability to work a flexible schedule that includes weekends, evenings, holidays. Is organized with strong follow-through. Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages. This role requires you to be at your desk, ready and available to take calls during scheduled hours. Can easily navigate computers and CRM systems. Excellent communication and team leadership skills. Understand critical milestones that drive operational excellence. Flexibility working a variety of shifts with minimal notice. Basic technical knowledge. Proficiency in the use of a computer, and software applications including Microsoft Office. Knowledge, Skills, and Abilities: Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task). Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company. Ability to work independently with minimal supervision on a highly productive team. Ability to manage budgets, timelines, and resources effectively. Easily takes initiative and works independently. Maturity, professionalism, and good work ethic. Preferred Qualifications: Bilingual in English and Spanish. Experience with Zendesk Bachelor's Degree. Benefits: Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success. Clear line of sight for career advancement and significant accomplishments. Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance. We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy. Additionally, you receive 15 paid Company holidays. High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan. 401(k) matching 100% up to 4% of base salary.$30k-39k yearly est. 16d agoCustomer Service Representative
Pitchfield
Member Service Representative Job 20 miles from Forney
Join Our Team as a Customer Service Representative and Make a Difference! Are you a problem-solver who enjoys interacting with people? We're looking for a Customer Service Representative to provide outstanding service to our customers. You'll play a key role in ensuring customer satisfaction and building lasting relationships. Responsibilities Handle customer inquiries and complaints via phone, email, or in-person Provide product and service information to customers Process orders, forms, applications, and requests Keep records of customer interactions and transactions Follow up to ensure resolution of customer issues Participate in team-building activities and career development workshops Collaborate with team members to improve service delivery Qualifications Strong communication and interpersonal skills Customer-oriented mindset and ability to adapt/respond to different types of customers Proficiency in MS Office and customer service software Excellent problem-solving skills and attention to detail High school diploma; college degree preferred Experience in customer service or related field is advantageous Benefits Professional growth and advancement opportunities Supportive and collaborative work environment Participation in workshops and professional development programs Be the voice of our company. Apply now to become a Customer Service Representative!$26k-34k yearly est. 5d agoEvent Services Specialist - Meeting Management
Scouting America
Member Service Representative Job 31 miles from Forney
We are seeking an organized and detail-oriented Event Services Specialist - Meeting Management to join our organization. In this role, you will play a crucial part in providing logistical, promotional, technical, and administrative services and support for events, meetings and/or conferences, for internal and/or external clients. The candidate must know how to build a registration event from start to finish using the Certain software. You will work closely with both internal teams and external partners to ensure that all aspects of event logistics run smoothly. Your exceptional communication skills and ability to adapt to changing circumstances will be vital in meeting timelines for events of varying scales. In addition, you will be responsible for coordinating specific services for events to include, but not limited to, event registration site development, management, and training; accommodations; travel and transportation arrangements; facilities; catering; social, visual, and/or print media; special needs requirements; setup, installation, arrangement and/or operation of audio-visual electronic equipment (e.g., computers, microphones, speakers, projectors, podiums, etc.). If you thrive in a dynamic environment and possess a strong understanding of how to create meaningful experiences for participants, we invite you to apply and join our dedicated team. This position reports to the Manager of Events Services.$32k-52k yearly est. 15d agoAccount Service Representative - Administrative
R2 Logistics
Member Service Representative Job 20 miles from Forney
Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you: Are you an outgoing problem-solver who multitasks effectively and strives for perfection? Do you thrive in a fast-paced team-oriented setting? Would you describe yourself as proactive, persuasive, and disciplined? The Account Service Representative plays a vital role in our operation's structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR's ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Responsibilities: Data Entry - Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements Tracking Shipments - Communicating via phone and email with contracted carriers to record their locations Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery Schedule management - Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts Requirements: Bachelor's degree preferred A proactive approach to problem-solving Effective and persuasive communication skills Ability to provide outstanding customer service when faced with a challenge Excellent follow-up skills, with a keen eye for details Ability to multitask and produce results in a time-sensitive setting Energetic and positive attitude Benefits: Medical/Dental/Vision/Life insurance Paid holidays, vacation, and sick time 401K with company match Competitive compensation Full-cycle training (industry & position) Competitive base salary Opportunity for internal career advancement About R2 Logistics: Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality. As a third party logistics (3PL) company, we provide our customers access to our network of contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers. R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran. R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.$28k-36k yearly est. 3d agoContact Center Specialist
Saltu Staffing
Member Service Representative Job 20 miles from Forney
We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently. Key Responsibilities: Answer incoming calls and electronic requests from patients, family members, and external parties Register new patients and ensure accurate data entry into the electronic medical record system Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed Schedule healthcare appointments in accordance with system and clinic guidelines Interpret physician orders to schedule tests and procedures accurately Provide appointment details, required preparation instructions, and payment information Document patient messages and communicate them to administrative or provider staff Identify urgent patient situations and escalate appropriately for triage Maintain professionalism and composure when handling upset callers, escalating priority issues as needed Top Skills: ✔ Customer Service experience required ✔ Call Center experience required ✔ Typing and computer proficiency required ✔ Medical Terminology experience is a plus Additional Notes: 📍 Work Location: 301 N Washington Ave, Dallas, TX 75246 (On-site) 🚗 Parking Included: Yes 🎤 Interview Type: 2 rounds of interviews 🎓 Certification/Degree Requirements: High School Diploma Required$27k-40k yearly est. 15d agoCustomer Service Representative (Inbound Team)
Loloi Rugs
Member Service Representative Job 20 miles from Forney
About Us: Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we've expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, and 2023. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Loloi Rugs is seeking a highly motivated and enthusiastic Customer Service Representative for our inbound team based full-time in Dallas, TX. The ideal candidate should have excellent customer service skills, be able to multitask and manage time effectively and exhibit a high degree of professionalism. If you have prior customer service experience and enjoy a fast-paced, entrepreneurial, creative environment with a growing company, then we'd like to hear from you. How to Apply Please submit a resume and cover letter when applying. Within your cover letter, please specify your preferred salary as well as your available start. Responsibilities: Receive incoming calls and make outbound calls Maintain company standards to ensure high-quality service Build relationships with customers to ensure satisfaction and repeat purchasing Provide website login and order information to Customers and Sales Representatives Navigate proprietary software to process faxed, emailed and web submitted orders Analyze back-order reports, fill backorders, and process payment information Complete new account setups using our proprietary software Identify, assess, and maintain a follow-up on the customer, whose query you have solved, ensuring they are satisfied with the outcome Payment processing via multiple processing platforms Issue return authorizations and process credits, along with rebills to resolve shipping discrepancies Generate and effectively communicate Reports to provide to the customer or representative Attend required departmental meetings Coordinate with internal departments to find solutions and resolve matters Provide customers/ Reps with accurate shipping quotes and services Possess the ability to organize and maintain a positive & productive work environment as well as an organized and clean work area Qualifications: Excellent organization skills Must be able to multi-task, prioritize and manage time effectively Excellent verbal and written communication skills Proficiency in administrative and documentation procedures Ability to always remain professional and courteous with customers Requirements: High School Diploma or equivalent; college degree preferred 2+ years of related work experience in a customer-oriented environment What We Offer Health, dental, and vision benefits Paid parental leave 401(k) with employer match A culture of meritocracy that fosters ongoing growth opportunities A stable, growing family-owned company that looks after its employees Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.$25k-33k yearly est. 1d agoWarehouse Support Representative I
Purolator International
Member Service Representative Job 38 miles from Forney
Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awardswe've won for shipping to, from, and within Canada. Purolator International provides a "Best in Class" Total Rewards package to employees and their families. Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer) Employer funded Short/Long Term Disability & Life Insurance Accident, Hospital & Critical Illness Plans Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) Annual Bonus Incentive Plan Employer Funded Health Savings Account (H.S.A) Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days Paid Holidays 100% Paid Extended Parental/Maternity Leave Program 100% Paid Military/Reserves Leave Program Tuition Assistance Wellness Program Identify Theft Protection Discount Program Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. Description The Warehouse Support Rep position will be supporting the Warehouse Operation within our Grapevine, TX facility. The main responsibility is handling customer packages in preparation of shipment for customer distribution. The schedule for this role is Monday - Friday 9:00am - 5:30pm. Responsibilities Daily functions may consist of one or all the following: Receiving, weighing, measuring, scanning, labeling, and shipping while adhering to all Safety and Security regulations Load and unload packages from processing stations / trailers. Affixing labels to the packages Scanning boxes from inbound staging area Preparation of Bill of Ladings Data enter shipment details. Cross train in other warehouse positions as needed. Complete Health & Safety compliance trainings as required. Carry out other duties as appropriate and as assigned by his/her manager. Experience Knowledge, Skills, and Abilities: Flexibility for occasional shift change during peak season. Must be able to work in varying temperature conditions during the seasons. This is a physical, fast-paced position that involves continual lifting, lowering, and sliding packages that typically weigh 25-35 lbs. and may weigh up to 70 lbs. Education High School Degree or GED preferred. Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program ***************** Any offer of employment is contingent upon a favorable background and reference checks. POSTING DETAILS Requisition Number: 65972 Job Code: 2865 Reports to: Supervisor District Service Quality U.S. Working Conditions:Warehouse Environment RequiredPreferredJob Industries Other$31k-37k yearly est. 4d ago
Learn More About Member Service Representative Jobs
How much does a Member Service Representative earn in Forney, TX?
The average member service representative in Forney, TX earns between $20,000 and $40,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average Member Service Representative Salary In Forney, TX
$28,000
What are the biggest employers of Member Service Representatives in Forney, TX?
The biggest employers of Member Service Representatives in Forney, TX are:
- Excel Fitness Management
- Planet Fitness
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