Client Service Representative
Member Service Representative Job In University City, MO
Seeking a dynamic professional for our sales development position eager to contribute to our company's expansion. Essential skills include effective persuasion to transform potential customer leads into qualified prospects. The ideal candidate will excel in prospecting on social platforms and initiating meaningful connections. Previous customer service or sales experience is preferred, along with strong negotiation abilities and a penchant for engaging with individuals both over the phone and in face-to-face interactions. If you are enthusiastic about launching a career in sales, we encourage you to apply today!
Responsibilities
Attend Meetings and Events: Attend online and in-person meetings, trainings, trade shows, and sales events
Monitor Competition: Keep an eye on what the competition is doing, and come up with a strategy to market to potential customers
Prospect Leads: Prospect leads by doing a variety of actions, such as calling, texting, or emailing individuals, and chatting with them at events
Communicate with Leadership: Communicate with sales leadership to reach team goals and improve operations
Utilize Social Media: Strategize how to use social media like Facebook, LinkedIn, and other social media outlets
Qualifications
Customer Service Experience: Previous customer service experience is highly desired
Communication and Interpersonal Skills: Stellar communication, presentation, persuasion, interpersonal, and negotiating skills
Educational Background: High school diploma required, bachelor's degree preferred
Sales Process Knowledge: Understanding the sales process and how to enter information into
client databases desired
Organizational Skills: You are an organized, detail-oriented self-starter who loves contributing your team's goals
Compensation
$60,000 - $120,000 (Annually)
About Clae Goldman Team
Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
Overnight Team Member
Member Service Representative Job In Wentzville, MO
Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants. Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing. We believe that our success is built upon the talent and dedication of our employees. We are proud to offer an encouraging and inclusive work environment where every team member's ideas and contributions are valued.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Join our World-Class Team
At Flynn Group of Companies, we believe that success comes from the talent and dedication of our employees. As one of the premier brands within our diversified portfolio, Taco Bell offers a unique opportunity for ambitious individuals like you to thrive and grow. We are the 3rd largest Taco Bell franchisee in the world and we're still growing!
Embrace the Taco Bell Spirit
We are more than just a fast-food chain; our mission is to Feed People's Lives with Más. Our inclusive and collaborative work environment values every team member's ideas and contributions. As a Team Member, you will have the opportunity to make a significant impact by setting the tone for the customer experience. Your role involves serving delicious food and delivering exceptional service, ensuring our customers' loyalty. You will be the face of our brand, and your dedication will be instrumental in our ongoing success.
Your Responsibilities
As a valued Overnight Team Member, you will have the following responsibilities:
Provide excellent customer service, going above and beyond to create a memorable experience for our customers.
Ensure food quality and safety by following strict guidelines and procedures.
Represent the brand positively, embodying our core values in every interaction.
Maintain a clean and organized work environment, ensuring efficiency and flawless execution.
Works a closing shift (typically ending between 3:00 am - 5:00 am)
Perks and Benefits
We believe in rewarding our team members for their hard work and dedication. As a Taco Bell Team Member, you can expect the following benefits:
Competitive pay, recognizing your commitment and contribution.
Free meals with every shift, ensuring you're fueled and ready to excel.
401(k) with company match, helping you plan for your future.
Insurance options, including medical, dental, and vision coverage.
Flexible scheduling, allowing you to balance work and personal commitments.
Development opportunities, providing a clear path for growth within our organization.
Join our world-class team and be part of something exceptional. Apply today and let's embark on this journey together!
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Customer Service Representative
Member Service Representative Job In Kirkwood, MO
About Us:
Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community.
Position Overview:
We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility.
Key Responsibilities:
Welcome customers and provide exceptional service in person, via phone, and email.
Address customer inquiries about programs, memberships, and facilities.
Assist with bookings, memberships, and account updates.
Resolve customer concerns and escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions and transactions.
Collect and document customer feedback to improve services.
Support the team with administrative tasks and facility operations as needed.
Qualifications:
High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
Strong interpersonal and communication skills.
Excellent problem-solving and organizational abilities.
Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
Ability to work flexible hours, including evenings and weekends, as needed.
A positive attitude and commitment to fostering a welcoming environment for customers.
What We Offer:
Competitive hourly pay and opportunities for advancement.
A supportive, dynamic work environment focused on health and wellness.
Discounts on facility memberships and programs.
Ongoing training and professional development opportunities.
Client Service Representative
Member Service Representative Job In Edwardsville, IL
Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team!
The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business.
Job Description:
The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery.
Key Skills:
Strong organizational skills
Excellent communication; written and verbal
Attention to detail and accuracy
Proactive management style and consistent follow-through
Active Listening and Decision Making
Minimum Requirements:
Finance/associate's degree preferred
Financial Industry experience preferred
Experience with MS Office Suite and the ability to learn new software quickly
CRM experience
Responsibilities:
This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include:
Client Service
Assisting clients with overall maintenance of annuity accounts
Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc.
Filing death claims for deceased clients.
Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim.
Keeping databases updated with closed accounts, portfolio values, and general information.
Helping clients with online registrations for accessing accounts via Orien or directly through company website.
Respond to incoming and outgoing client inquiries by phone and email requests.
Running annual RMD report for eligible clients; ensuring required distributions are taken.
Act as liaison between clients and financial advisors when needed.
Meeting with clients if necessary.
Balance Sheet, completion, and Appointment Prep
Assign task provided by advisor dictations to staff
Administrative/ Misc.
Attend educational seminars and client events
Assist in training and development
Back Up for client operations specialist
Ensure all scheduled appointments are readily prepared for each financial advisor
Database maintenance
Hours
M-F 9am-5pm
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Basic Life Insurance
401(k)
PTO
Salary
To be discussed by the firm
Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
Customer Service Representative
Member Service Representative Job In Saint Louis, MO
Job Title: Customer Service Representative
*The schedule for this role is in-office Monday-Friday*
Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.
United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.
This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.
Responsibilities:
Be a client advocate
Handle inbound inquiries and resolve customer service issues via web, email, and phone.
Respond to customer inquiries in a timely and professional manner.
Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
Follow up with other departments to ensure the service standards are being met.
Proactively communicate any changes in commitment to customers and/or the company
Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
Prepare reports for customer satisfaction and inventory management
Assist in the constant improvement/ development of processes based on daily interactions and experience
The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
Assist the finance department in chargeback disputes and provide documentation as needed.
Provide coverage for co-workers who are out of the office to ensure full coverage.
Other duties as assigned as necessary.
Skills:
HS Diploma required
Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
Experience with CMS: Zendesk
Must have utilized a phone for customer interactions
Must be able to work independently
Must have excellent communication skills
Strong problem solving & decision-making skills
Strong sense of urgency and ability to work in a fast-paced environment
Ability to maintain an upbeat and positive attitude
Strong organization skills and multi-tasking capabilities
Benefits:
Weekly Paychecks
6 Paid Holidays
Promotions from within
Opportunities for numerous training programs
160 hours of Personal time. 40 hours per quarter
Company-paid life insurance
Medical insurance (Company covers 75% of Employee Health benefit)
Dental insurance (Company covers 50% of Employees Dental benefit)
Short term disability
401K
Schedule:
8-hour shift
Day shift
Monday to Friday
In Office
Work Location: St. Louis, MO (this job is not remote)
Job Type: Full-time
Send your resume to the email address below:
*************************
Fertility Care Coordinator
Member Service Representative Job In Saint Louis, MO
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in
careers
that match the unique gifts of unique individuals –
careers
that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview:
The Fertility Care Coordinator teaches couples the Creighton Model Fertility Care System of recognizing the cycles of fertility and infertility to achieve or avoid pregnancy or to monitor gynecologic health.
Qualifications:
Experience: Supervised teaching experience of Creighton Model Fertility Care required.
Required Education: Must have completed the educational phases and supervised practicum necessary for FCP certificate.
Preferred Experience: OB/GYN experience preferred. Previous FCP experience preferred.
Certifications: Must be certified as a Fertility Care Practitioner by the American Academy of Fertility Care Professionals or be eligible for certification.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Customer Support Specialist
Member Service Representative Job In Saint Louis, MO
Join Swipesum, one of the top 100 disruptive fintech startups globally. A 2023 & 2024 Inc. 5000 list maker for fastest growing private companies in the US, the number one financial services company in the Midwest. Our commitment to customer experience has been the key to our success, and we're looking for our next Team Member.
This job is on-site and located in the CIC building at the Cortex in Midtown.
As a Customer Success Team Member at Swipesum, you'll have the opportunity to work alongside a team of industry experts and play a pivotal role in delivering unparalleled service to our valued clients. From guiding new clients through the onboarding process to resolving any issues that arise with existing customers, you'll be instrumental in driving customer satisfaction and retention.
Here's a glimpse of what your role entails:
Data collection and entry of applications and underwriting documentation into financial institution's software portals
Ownership of post-sale onboarding, continued support, and retention
Primary contact for client issues and responsible for issue resolution
Answer telephone calls, emails, and support desk communications from current customers
Occasional travel and on-site meetings with clients and potential hardware setup
Escalate customer account issues to appropriate partner or escalation contact
Organize all customer interactions in our CRM and internal software
Creating brand advocates that generate testimonials and referrals
Learn both high-level and technical payments knowledge to use when solving customer inquiries
Handle multiple customer inquiries at one time
Manage inquiries with ticketing system
Meet goals and objectives using quantitative and qualitative metrics set in place
Our Ideal Candidate
2-5 years of experience in a similar role
A natural problem solver who prefers to own responsibilities
Has customer service experience and enjoys picking up the phone with a smile
Thrives in a fast-paced work environment with constant change
Business software acumen: CRM, Service ticketing, phone, webchat, email
Strong client-facing problem-solving and communication skills
Persuasive and trustworthy
Respectfully handles criticism
Process-oriented and organized
Payments industry knowledge is a plus
Strong work ethic in a team-based environment
Works well with the entire Swipesum team, not just individually
Ability to multi-task and juggle multiple projects and issues simultaneously
Customer Experience Specialist - Mortgage
Member Service Representative Job In Saint Louis, MO
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
$23/hr
Onsite in St. Louis, MO
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Excellence Specialist
Member Service Representative Job In Saint Louis, MO
Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO.
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Answer high-volume, inbound calls or texts from current customers in a timely manner
Perform routine data entry and validation tasks
Handle routine calls, emails and/or chat responses with client employees, consumers and/or authorized 3rd parties
Interact with multiple departments to expedite processing and/or issue resolution
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization's desired culture and values
Qualifications:
Mortgage and/or financial services call center experience is a plus
Bilingual Spanish is a plus
General understanding of applicable Federal, State and Local mortgage regulations a plus
Capable communicator, written and oral
Strong negotiation skills with ability to effectively resolve problems
Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Client Care Technician
Member Service Representative Job In Maryville, IL
Share your recovery journey for the benefit of others. Experience the satisfaction of helping to facilitate self-directed recovery. Full-time Client Care Technician position to work Monday through Wednesday from 10:00am to 6:30pm and Saturday and Sunday from 7:00am to 3:30pm in our Crisis Residential Unit. Position will be based in Maryville, IL. Evening, overnight, and weekend shifts are eligible for a shift pay differential.
Responsibilities
Provide consumer-driven services. Model traits such as personal responsibility, self-advocacy, and hopefulness. Refer and link consumers to community resources. Attend meetings and consumer staffings and help to develop programs. With co-workers, supervisor, facility staff members and consumers, ensure a safe and sanitary living environment. Answer calls and messages, receive and distribute mail, and observe video surveillance equipment where applicable.
Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.
Qualifications
Must be at least 21 years of age, possess a minimum of a high school diploma or equivalent; and have demonstrated a strong interest in social services. Must obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two years of hire. Must demonstrate the ability to work in a team environment and accept supervision. Prefer experience in peer recovery, mental health, substance use or other social services. Must have a valid driver's license, private automobile insurance and be insurable. Requires basic computer skills and experience to include MS Word, email and electronic medical record (EMR).
Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that's the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! You might be just the right candidate for another role. We'd love to explore the possibilities with you!
EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $17.00 - $18.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. Check out additional benefits here!
Wealth Management - Client Service Associate (W)
Member Service Representative Job In Saint Louis, MO
We are a wealth management firm, focused on supporting clients through all stages of life. We have a blended business that integrates and coordinates retirement planning, estate planning, and investment management. Our mission is to partner with our clients and help them navigate towards and through a successful retirement. Many of our clients have been part of our family for generations and we are passionate about assisting generations of families. We are a close team and support each other to achieve this mission! We love to help people, and work hard to do so, but also know when to have a good laugh, and are always looking for ways to grow individually and across the team - hopefully this sounds like you!
The Client Service Associate at our firm is a person who supports the advisors, the firm's overall operational efficiency, as well as the client experience, and thrives in having many responsibilities and ways to provide value to others. Using strong communication skills and a professional demeanor, the position supports clients, other team members, and the office as a whole by providing exceptional service both internally and externally. You are responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, and preparing required documents. You are a tech-forward person that loves to dig in and build out technology to create efficiencies. You thrive in a fast-paced environment and maintain a positive and poised attitude at all times. You're an administrative pro who wants to be more and do more. You are organized and able to work independently while thoroughly appreciate being part of a team. You love organization and projects and delight in filling out forms meticulously. You're a go-getter when it comes to follow through and details rarely slip your grasp. You take immense pride in your work and your reliability, understanding that every person is critical when working in a small team dynamic.
Administrative Support
Serves as first point of contact for visitors to the firm while demonstrating a positive and upbeat attitude
Answers incoming phone calls, takes accurate messages, redirects calls to appropriate individuals
Schedules meetings
Maintains electronic and paper filing systems for organization and order
Work with financial advisors through weekly meetings to help maintain business plans, processes, tasks, marketing, client communications and follow up processes
Coordinates with outside vendors and consultants as necessary
Tracks and reports professional continuing education hours and advisor licensing & reporting requirements.
Other administrative tasks as needed
Client Service
Prepares and ensures insurance and investment new account paperwork is successfully submitted which includes preparing forms, obtaining appropriate signatures, preparing documentation to upload, and coordinating rollovers
Handles routine matters for client accounts including processing name and address changes, beneficiary changes, bank authorizations, answering client questions
Assists in preparation for client meetings and calls; sending out agendas and preparing materials, including client illustrations, graphs, charts, reports, etc.
Corresponds with clients to resolve client service challenges as they arise
Effectively manages and prioritizes assigned client service tasks and follows CRM workflows
Tracks outstanding client service items, proactively address outstanding issues or alerts and provide updates on pertinent items to the team
Helps clients understand what is needed from them and follow up to ensure they follow through
Supports the process with prospective clients
Assists clients in navigating online access to their accounts
Other client service-related tasks as needed
Operations Support
Completes data entry and run reports in various software and spreadsheets
Assists in the creation/co-creation and continuous updating of client service workflows in CRM system
Assists with additional operations projects (tech projects, data analysis) as needed
Qualifications
A strong desire, ability, and commitment to deliver on the above with consistently high performance
2+ years' experience within professional services; Wealth Management preferred
High school diploma required; Bachelor's degree highly preferred or equivalent work experience
Proven experience in administrative and/or client service support roles
Experience with our core platforms is preferred (Redtail, Netx360, Microsoft Suite)
Friendly and outgoing demeanor
Excellent communication skills - written and verbal
Strong organizational and time management skills
Attention to detail and accuracy in data entry and recordkeeping
Able to self-manage, prioritize and manage time effectively, while following established processes and procedures
Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
A curious nature and a commitment to continuous professional learning and development
Member Service Representative (Full-Time) - Maplewood
Member Service Representative Job In Saint Louis, MO
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Analyze, research and resolve problems and discrepancies related to member accounts/loans
Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned
Qualifications
Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired Qualifications
Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 1811 Maplewood Commons Drive, Maplewood, Missouri 63143
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Forbes 2024 America's Best Large Employers
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• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For 2024
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Customer Support Specialist
Member Service Representative Job In Saint Charles, MO
Duties and Responsibilities: Direct customer calls to proper department. Provide telephone sales and customer support for a variety of biomedical products Creation of packing lists. Print shipping documents and instructions for ordered items Gathering ordered items and verifying all items and shipping documents are correct prior to packaging,
Maintain/update in stock inventory and notify production department of low quantities and backorders.
Schedule domestic and international shipments with FedEx, UPS, and DHL
Verifying Customer and account data by reviewing and correcting information. Ensure entered data is accurate.
Verify incoming shipment accuracy and records
Aid in unloading supplier deliveries and maintaining warehouse organization.
Technical Customer Representative / Tier I
Member Service Representative Job In Saint Louis, MO
Technical Customer Representative/Tier I
SSE is a leading technology company serving the greater St. Louis community for 35 years. We have a thriving MSP/Network Services Practice and looking for a Technical Customer Representative/Tier I to join our team. We are very fast paced and this position requires quick thinking and a "can do" attitude. You would be working in a help desk environment providing support to our customers and joining an excellent company that prides itself on consistently delivering quality and exceptional customer service.
JOB RESPONSIBILITIES
Receiving inbound calls and making outbound calls to our client base
Ability to listen to customers with empathy regarding inquiries
Navigate through multiple computer applications with speed and accuracy to gather necessary information to submit tickets
Triage and manage level 1 requests, assign escalation resources accordingly, and determine criticality
Consistently deliver exceptional customer service and professionalism to a wide range of customers
Ability to accept coaching and feedback in order to achieve individual and team performance goals
Manage schedules and coordinate service calls with resources and clients through a variety of communication methods
Able to take ownership and accountability for day to day tasks
QUALIFICATIONS
Advanced knowledge of computers and operating systems
Install software, troubleshoot basic operating system issues
Basic understanding of domain and networking concepts
Experience with MS Office Suite: Outlook, Word, Excel, and PowerPoint
Excellent listening and communication skills, both verbal and written
Strong customer relationship skills
Ability to remain calm in stressful situation and work with customers to achieve goals
Good Conflict Resolution
Organized, detail oriented and self-motivated
Work well under pressure and the ability to prioritize daily tasks
Certifications preferred but not required: ITIL, v3, A+, Network+, Security+
Associates or Bachelor's Degree preferred
BENEFITS
· Weekly pay checks
· 8 Paid Holidays
· 17 PTO days per year
· 401k plus company match
· Medical, Dental, Vision plans
HUMANE SERVICES REPRESENTATIVE / PET ADOPTION CENTER
Member Service Representative Job In Saint Charles, MO
Apply Now JOB OVERVIEW: The purpose of this position is to provide clerical assistance to the Division, enter data into computer, assist the public with intakes and adoptions, answer direct inquiries from the general public and promote responsible pet ownership. This position acts under the supervision of the Administrative Assistant.
RESPONSIBILITIES:
* Verifies accuracy of Rabies Vaccination Certificates and enters data into computer.
* Receives and codes Rabies Vaccination forms. Verifies rabies vaccination tags.
* Inputs information into the computer.
* Answers, screens, and directs incoming telephone calls.
* Accepts returned traps or equipment, verifies condition with kennel staff, returns trap deposits.
* Prepares correspondence, reports, and other documents as directed.
* Greets, directs and collects fees from visitors.
* Receives, releases, and processes strays, surrendered and adoption animals.
* Files vaccination documents, purchase orders, invoices, and other documents as directed.
* Educates the public on responsible pet ownership.
* Corresponds with Animal Control officers in the field using two-way radio and computer, dispatches calls.
* Process adoptions and disseminates information at special and off-site events.
* Accepts and approves adoption applications, researches information as needed.
* Dispatches animal control officers as needed.
* Assumes duties of Administrative Assistant in their absence.
* Assists in the preparation and record keeping of invoices, purchase orders, and public notifications.
* Assists in preparation and recording of payroll.
* Maintains animal records and files.
* Prepares bills for veterinarians and records information in ledger.
* Opens and distributes mail.
* Assists with cleaning kennels, picks up after cats or dogs, handles some animals.
* Cannot telecommute.
* Other duties as assigned.
REQUIREMENTS:
* Education
* General/tech high school diploma or GED equivalent
* Job Experience
* 1-3 years of experience, with 2 years of clerical experience.
* Knowledge, skills, and abilities
* Training including some record keeping, customer service, and/or book-keeping training.
* Must have basic computer skills.
* Some knowledge of domestic animal behavior and breeds of dogs and cats helpful.
* Must be able to work a flexible schedule as needed including some Saturdays.
* Requires successful completion of computerized clerical skills testing as follows:
* Data Entry - 4800 KSPH
* Basic Math - 75%
* Customer Service - 80%
* Please call Human Resources at ************ to schedule your testing appointment.
This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
TO APPLY: All applications must be submitted using the APPLY NOW link above. We do not accept faxed, e-mailed or print applications.
This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.
Applications will be accepted on a continuing basis until the position is filled or a sufficient number of qualified candidates have applied.
St. Charles County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. St. Charles County is a drug and alcohol-free workplace. A pre-employment drug screen is required for all positions.
Call Center Financial Services Representative
Member Service Representative Job In Edwardsville, IL
Scott Credit Union is looking to hire a full -time Financial Services Representative (FSR) to join our amazing Call Center team! This FSR position works Monday - Saturday (Saturday rotation as scheduled), with varied hours and schedule depending on operational needs.
**Training is to be completed in the first 60-90 days of employment at the Edwardsville, IL Home Office location.
**Upon successful completion of training, qualifying employees may be eligible for remote/hybrid schedules.
Purpose, Mission, Vision, Values
At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!
Purpose: To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities. Mission: Members. Value. Community. Vision: Building Better Financial Futures. Values:
Accountability - I take pride and ownership in all I do.Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.Growth - I will pursue professional development with the encouragement of Scott Credit Union.Integrity - I will maintain the highest ethical standards.Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.
Why You Should Join Our Team
Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU's commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization's overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.
The Day to Day as a Call Center Financial Services Representative
The Call Center FSR is responsible for presenting and explaining a basic number of credit union products and services to members and assisting them to utilize these products and services. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner.
A typical day will look like:
Processing basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks.
Responding to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members.
Operating computers to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
Educating members and potential members on the products and services Scott Credit Union offers that may be of benefit. Makes referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.
Performing such other member service functions that might be needed from time to time and assists others to complete tasks and work assignments.
Performs such other duties as may be assigned by Team Leads or Manager.
Are You a Good Fit?
Ask yourself the below questions to help determine if this job is the right fit for you.
Do you enjoy engaging with people and providing exceptional customer service?
Are you detail-oriented and like working with numbers?
Do you thrive in a fast-paced environment?
Are you a positive person who enjoys working as part of a team?
Do you enjoy working in a diverse environment with diverse members?
Do you take pride and ownership in all that you do?
Are you looking for a job where you can develop professionally?
If you answered yes to these questions, we hope you apply!
To Be Considered, You'll Need:
High School Diploma or equivalent.
Six months of call center experience OR Six months of financial institution experience.
Personal computer experience, including Microsoft Office products.
Pay Range:
The typical pay range for this role is: $17.00 - $22.00 hourly.
Are You Ready to Join Our Team?
If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or a virtual interview to learn more about your experiences and qualifications.
Contact Center customer service sales telecommunications customer support service representative
Financial Services Representative
Member Service Representative Job In Shiloh, IL
A successful Financial Services Representative (Banker) is an integral part of the Credit Union and will need to know or become familiar with many facets of the banking industry. They will need to build and maintain strong member relationships. They will perform branch lead responsibilities, along with applying Member Service skills, and giving positive feedback to their teammates. A Financial Services Representative will play a key role in assisting the branch in growing membership and business by supporting leads driven by the Branch Manager and Credit Union sales team. They receive and process membership, checking and loan applications, open new services, determine member needs and cross-sell additional financial services. They will also complete routine teller transactions as required by branch availability.
Requirements
The Position
Focus on the member, providing efficient service and creating a positive, actively engaged experience while assisting in accurate completion of financial transactions
Provide quality counsel to members and recommend appropriate products and services to meet their needs
Answer all inbound calls and correspondence responding promptly to all member questions, concerns and inquiries
Cross-sell additional products and services to members
Make outbound calls and contacts with members and potential members to discuss promos and account services
Balance cash drawer when scheduled at a teller station and make settlement of the day's activities
Verify day-to-day ATM deposits and balance when necessary
Utilize and maintain personal contact queue in Contact Management Systems
Ensure members are aware of all terms, conditions and collateral held on the note and disclosure when disbursing loan funds
Maintain member and credit union confidentiality at all times
Organize, maintain, and audit assigned reports
Open and audit New Accounts and create Share Certificates
Knowledge of our Loan Products, IRA/HSAs, Debit card disputes, ACH disputes
Handle Special Account items for members
Ensure completion of monthly branch organization report list
Communicate with members and potential members via different technology methods such as chat and video chat
Operate ITM and cash recycler
Assist in training new Member Services Reps
Verify day-to-day night deposit drops
The Candidate
Well-developed interpersonal skills and the ability to effectively communicate with others in person & remotely
Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
The ability to evaluate problems and make independent decisions following established credit union policies and procedures
Must be enthusiastic, self-motivated and member service oriented
Ability to handle a fast-paced environment and multi-task
Ability to operate computer applications
Notary and Medallion certified, or able to become certified ASAP
High school diploma or equivalent
Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
Willing to work flexible hours, including Saturdays
Must have reliable transportation
Must be able to stand, walk, bend, stoop/crouch/squat, use hands or fingers repetitively, reach at or below shoulder level and twist at waist
Must be able to exert up to 10lbs of force, occasionally, to lift, carry, push, move and pull objects
Light work usually requires walking or standing frequently
*The physical requirements noted are representative of those that must be met by an employee successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer**The above statements are intended to describe the general nature and level of work being performed by individual(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified
We are an EEO employer as defined by the EEOC
Service Center Representative - 72195
Member Service Representative Job In Cottleville, MO
St. Charles Community College (SCC) is located just west of St. Louis, in the heart of growing St. Charles County. At SCC, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.
SCC is looking for a full-time Service Center Representative to join our Student Services Department.
POSITION SUMMARY:
The Service Center Representative is the first point of contact for incoming calls to St. Charles Community College. This position is responsible for answering the college's main phone number, providing accurate information, and directing calls to the appropriate departments. The ideal candidate will have excellent communication skills, a customer-focused attitude, and the ability to handle a high volume of calls efficiently and courteously.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Answer the college's main phone number promptly and professionally.
* Provide general information about the college, including admissions, programs, events, and services.
* Direct calls to the appropriate departments or individuals based on the caller's needs.
* Maintain an up-to-date directory of college departments, services, and staff.
* Handle inquiries and resolve issues when possible, escalating complex issues to the appropriate department.
* Keep accurate records of calls, including the nature of the inquiry and any actions taken.
* Assist with other administrative tasks, such as managing the reception area and supporting other departments.
* Maintain a high level of confidentiality regarding student and staff information.
* Continuously improve knowledge of college programs, policies, and procedures to provide accurate and helpful information.
MINIMUM EDUCATION and/or EXPERIENCE:
* High school diploma or equivalent required.
* Some college coursework preferred.
* Excellent verbal and written communication skills.
* Strong organizational skills and attention to detail.
* Ability to multitask and manage time effectively.
PREFERRED EXPERIENCE:
* Previous experience in a call center, customer service, or administrative role is desirable.
* Experience in an educational setting is a plus.
St. Charles Community College is an Equal Opportunity Employer.
Client Service Representative
Member Service Representative Job In Saint Louis, MO
Seeking a dynamic professional for our sales development position eager to contribute to our company's expansion. Essential skills include effective persuasion to transform potential customer leads into qualified prospects. The ideal candidate will excel in prospecting on social platforms and initiating meaningful connections. Previous customer service or sales experience is preferred, along with strong negotiation abilities and a penchant for engaging with individuals both over the phone and in face-to-face interactions. If you are enthusiastic about launching a career in sales, we encourage you to apply today!
Responsibilities
Attend Meetings and Events: Attend online and in-person meetings, trainings, trade shows, and sales events
Monitor Competition: Keep an eye on what the competition is doing, and come up with a strategy to market to potential customers
Prospect Leads: Prospect leads by doing a variety of actions, such as calling, texting, or emailing individuals, and chatting with them at events
Communicate with Leadership: Communicate with sales leadership to reach team goals and improve operations
Utilize Social Media: Strategize how to use social media like Facebook, LinkedIn, and other social media outlets
Qualifications
Customer Service Experience: Previous customer service experience is highly desired
Communication and Interpersonal Skills: Stellar communication, presentation, persuasion, interpersonal, and negotiating skills
Educational Background: High school diploma required, bachelor's degree preferred
Sales Process Knowledge: Understanding the sales process and how to enter information into
client databases desired
Organizational Skills: You are an organized, detail-oriented self-starter who loves contributing your team's goals
Compensation
$60,000 - $120,000 (Annually)
About Clae Goldman Team
Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
Overnight Team Member
Member Service Representative Job In Saint Louis, MO
Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants. Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing. We believe that our success is built upon the talent and dedication of our employees. We are proud to offer an encouraging and inclusive work environment where every team member's ideas and contributions are valued.
We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Join our World-Class Team
At Flynn Group of Companies, we believe that success comes from the talent and dedication of our employees. As one of the premier brands within our diversified portfolio, Taco Bell offers a unique opportunity for ambitious individuals like you to thrive and grow. We are the 3rd largest Taco Bell franchisee in the world and we're still growing!
Embrace the Taco Bell Spirit
We are more than just a fast-food chain; our mission is to Feed People's Lives with Más. Our inclusive and collaborative work environment values every team member's ideas and contributions. As a Team Member, you will have the opportunity to make a significant impact by setting the tone for the customer experience. Your role involves serving delicious food and delivering exceptional service, ensuring our customers' loyalty. You will be the face of our brand, and your dedication will be instrumental in our ongoing success.
Your Responsibilities
As a valued Overnight Team Member, you will have the following responsibilities:
Provide excellent customer service, going above and beyond to create a memorable experience for our customers.
Ensure food quality and safety by following strict guidelines and procedures.
Represent the brand positively, embodying our core values in every interaction.
Maintain a clean and organized work environment, ensuring efficiency and flawless execution.
Works a closing shift (typically ending between 3:00 am - 5:00 am)
Perks and Benefits
We believe in rewarding our team members for their hard work and dedication. As a Taco Bell Team Member, you can expect the following benefits:
Competitive pay, recognizing your commitment and contribution.
Free meals with every shift, ensuring you're fueled and ready to excel.
401(k) with company match, helping you plan for your future.
Insurance options, including medical, dental, and vision coverage.
Flexible scheduling, allowing you to balance work and personal commitments.
Development opportunities, providing a clear path for growth within our organization.
Join our world-class team and be part of something exceptional. Apply today and let's embark on this journey together!
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!