Medical Receptionist Jobs in Fitchburg, MA

Start A New Career with VitalCore Health Strategies! VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Mental Health Unit Coordinator at Souza-Baranowski Correctional Center in Lancaster, MA. View our opportunities at: ******************************* Wages are competitive and based on experience! MENTAL HEALTH UNIT COORDINATOR BENEFITS PACKAGE INCLUDED BUT NOT LIMITED TO: Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day Medical/Dental/Vision Insurance Life Insurance Short Term/Long Term Disability Identity Theft Protection Employee Assistance Program and Discount Center 401K PTO MENTAL HEALTH UNIT COORDINATOR POSITION SUMMARY The Mental Health Unit Coordinator plays a critical role in ensuring the provision of quality mental health services to patients and addressing their psychological needs. This position involves overseeing and guiding mental health professionals who provide direct care to incarcerated individuals. The Mental Health Unit Coordinator will be involved in working with all disciplines on the Behavioral Health Unit to attain effectiveness in serving the patient population. MENTAL HEALTH UNIT COORDINATOR ESSENTIAL FUNCTIONS Acts as point of contact for administrative staff for discussion of treatment programs and problem resolution as needed. Coordinates development and revision of policies and procedures for the identification, assessment and provision of required clinical services for inmates. Supervises the planning, development and implementation of treatment programs contracted to VitalCore. Provides clinical supervision to staff of Behavioral Health Services. Monitors efforts of Mental Health Services to ensure clinical services are being provided in a timely, professional manner. Ensures treatment programs contracted are integrated and appropriately staffed. Provides administrative support to psychiatric staff. Assists coordinators in recruitment and selection of clinical staff. Coordinates facility behavioral health Quality Improvement Program. MENTAL HEALTH UNIT COORDINATORMINIMUM REQUIREMENTS Must be a Licensed, Master's Level Behavioral Health Clinician who can assess and make treatment decisions and provide Mental Health treatment. Must be independently licensed: LICSW or LMHC Previous experience as a Mental Health Clinician. Join our team and experience first-hand how VCHS is leading the pack in the correctional healthcare industry and help us to make a difference in this field! VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. We're people who are fueled by passion, not by profit. #INDMA Full Time PI090de79a4032-26***********1

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Schedule: Full-time, 40 hours/week, Monday - Friday, 8:30 AM - 5:00 PM We're looking for a Medical Receptionist who can be the first point of contact for patients! We seek a motivated individual with healthcare and EPIC experience to provide exceptional customer service in our client's fast-paced facility. Key Responsibilities: Greet patients and assist them with the registration process. Answer phones and provide information to patients and their families. Ensure compliance with admission procedures and patient rights. Handle urgent and emergency admissions efficiently. Perform order entry for specific testing as needed. Qualifications: High School diploma; two years post High School preferred. Minimum of one year related experience in a customer service role. Strong interpersonal, organizational, and computer skills; knowledge of medical terminology. Must have: Experience working with EPIC systems If you are dedicated to providing excellent service in a healthcare setting, we encourage you to apply!

Patient Registrar Pride Health is hiring a Patient Registrar for one of its clients in Massachusetts. This is a 3-month contract with the possibility of an extension with competitive pay and benefits. Length of assignment - 3 months (Possibility of an extension) Pay range - $20 - $23.50 per hour. Shift - 32 HPW. Day 4x8-Hour (07:00 - 15:30). Must be able to work every other weekend and holiday. Job Summary Excellent customer service skills and knowledge, i.e., service recovery. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's/IMM's when applicable, and collection of patient financial responsibility. Routinely uses reference material necessary to ensure proper course of action. Seek guidance when appropriate. Staff members follow downtime procedures as established. Staff routinely and proactively work on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensuring work and patient waiting areas are neat and presentable. Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution positively influencing patients' experience and likelihood to recommend. Process pre-registrations for all appointment types and locations, excluding ER. Answers phone and returns voicemails timely. When uncertain, or when unusual situations occur, you seek guidance from the department manager. Never make impulsive or hasty decisions. Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments, and physician office personnel. Staff members use all the eligibility resources available to verify the correct insurance is listed in the account. Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc. Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post, and reconcile cash. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year. Requirements High School Diploma or Equivalency. Candidates must have at least 1 year of patient registration related experience. EPIC experience is highly preferred. Medi-Tech experience is preferred, Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Duration: 6 months contract Responsibilities: Responsible for the timely and accurate processing of all providers including NP's/PA's/MD's Re-credentialing applications according to the Clinic Provider Credentialing Program Monitor Expired licensure reporting , data base tasks and maintain system updates and weekly reporting to leadership Manage Epic access for any providers that have out of compliance licensure and/or board certification. Analyst will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis. Conduct sanctions and compliance monitoring and alert Data Analyst Manager and Credentialing Manager of any undisclosed negative findings Process malpractice insurance verification requests according to internal policies when applicable Maintain the provider and physician SharePoint sites and Communicate provider status's with leadership and other internal teams to meet timelines Submit system access requests upon credentialing approvals/clinic eligibility Support the payer enrollment team as needed to resolve any payer claim issues Monitor Provider and Clinic change/Termination reports and update data base accordingly • Process Name changes according to client policies and procedures Daily maintenance of provider credentialing grids with notification to appropriate teams Review and distribute all incoming mail as needed Support Payer Audits in accordance with client, Joint Commission and NCQA requirements Maintain provider files with the most current information/documentation Notify system analyst and leadership of any system and state agencies interruptions / updates / password changes Make recommendations for process improvement and system efficiencies Attend and engage in all team meetings Model a positive attitude in interactions with team members Experience: Demonstrated understanding of initial credentialing and re-credentialing practices for medical professionals including primary source verification methods, compliance monitoring and expireable management. Proficient in quantitative analysis Understanding of Joint Commission Accreditation, NCQA and URAC credentialing standards. Ability to function independently and utilize critical thinking skills to accomplish goals and objectives Effective communication skills; verbal and written Competent user of Microsoft Office, Outlook, MDStaff, Word, and Excel A minimum of 3 years experience in the healthcare industry with experience in credentialing Education: Associate or Bachelors Degree required About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Shanu Email: **************************** Internal Id: 25-33938

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as 'one of the greatest workplaces for diversity, 2024,' and TeamHealth is also ranked as 'The World's Most Admired Companies' by Fortune Magazine. TeamHealth, an established healthcare organization, is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us. What We Offer: Career Growth Opportunities Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment 401K ( Discretionary matching funds available ) Generous PTO 8 Paid Holidays This position is considered full-time and is onsite at MetroWest Medical Center. POSITION OVERVIEW: The Practice Coordinator is responsible for administratively and operationally supporting and maintaining the practice. Keep the T.H. Hospital Medicine (THHM) Facility Medical Director, VP of Client Service, Regional Medical Director, and T.H. H.M. provider staff, and work with hospital administration to meet all needs. Operationally, by accurately identifying and accounting for each patient seen in the hospital by the hospitalist physicians. The Practice Coordinator is responsible for obtaining, reconciling, and forwarding all required documents of each inpatient medical record to the designated Billing Center. Upon preparing each batch, the Practice Coordinator will maintain accurate data to report the number of records sent and specific key measures from those visits. Additionally, they will work with the facility to gather critical facility metric data for dashboards. The individual in this position must perform to productivity standards and meet target goals outlined by the Practice Coordinator Supervisor. ESSENTIAL RESPONSIBILITIES: 1. The Practice Coordinator is responsible for carrying out duties as directed by TeamHealth. 2. The Practice Coordinator shall communicate regularly with the designated TeamHealth Supervisor. 3. The Practice Coordinator will follow and maintain patient confidentiality appropriately with HIPAA compliance standards at all times. 4. Will access hospital information systems or work with facility staff to procure patient demographic and insurance data to ensure correct billing information and updates are sent to the billing center. 5. Coordinate completion of all physician clinical documentation and proactively work with the medical director to ensure complete documentation and signatures. 6. Alert the Supervisor and seek assistance from TeamHealth when an activity or process change at the facility changes or deviates from the current process. 7. Achieve and maintain individual target goals for the facility as the Supervisor designated. 8. Maintain professional appearance and performance at all times. ADMINISTRATIVE RESPONSIBILITIES: 1. Support Facility Medical Director, VP of Client Services, Regional Medical Director, and T.H. H.M. provider staff. 2. Monthly T.H. H.M. administration meeting - meeting scheduling, agenda preparation, and minutes. 3. Monthly provider meeting - meeting scheduling, agenda preparation, and minutes. 4. Facilitate provider scheduling changes and notifications. 5. Monthly collection and tracking of critical data for dashboards. 6. Completion of dashboards for electronic interfaces. 7. Message and mail distribution. 8. Miscellaneous duties or tasks assigned by leadership (i.e., brochure distribution, marketing, Call Back Program, PCP Notification Program, etc.). OPERATIONAL RESPONSIBILITIES: 1. The Practice Coordinator shall obtain a copy of the inpatient records for each patient upon discharge. 2. The Practice Coordinator shall ensure that each medical record contains the following items before batching. a.Physician chart, including H&P and Discharge Summary, all daily progress notes, etc. b.Hospital face sheet to include patient demographic information c.Insurance information (copy of the insurance card when available) d.Physician Orders e.Code Sheets (if applicable) The batch is assembled with all complete records reconciled to the discharge report. 3. The Practice Coordinator shall ship work to the designated Billing Operations Center (BOC) and is responsible for maintaining the supplies necessary to accomplish this task. 4. The Practice Coordinator shall communicate with their T.H. H.M. Supervisor and T.H. H.M. physicians when records are identified as incomplete. Suppose the record still needs to be completed within the acceptable time frame. In that case, you will be notified to your TH HM Director, Facility Medical Director, Vice President of Client Services, and Regional Medical Director as needed. 5. The Practice Coordinator must promptly identify and retrieve all missing or incomplete records. 6. The Practice Coordinator will assume tasks, duties, and responsibilities as assigned by the Supervisor or designated TeamHealth HM staff. 7. The Practice Coordinator shall develop and maintain a positive working relationship with hospital staff. 8. The Practice Coordinator shall work the number of assigned hours per week and complete the timesheet weekly. Kronos may be used as the preferred method of reporting time and should be used instead of the manual paper time sheet. JOB QUALIFICATIONS: General knowledge of the medical record process, with at least one year of experience in a hospital or physician's office setting, and an understanding of patient registration and medical documents, is preferred. Clerical and reconciliation experience and the ability to maintain record-keeping are also preferred. 1. B.A. or equivalent job experience is preferred 2. Excellent communication skills 3. Excellent organizational skills 4. Ability to develop and maintain positive working relationships 5. Ability to work independently with speed and accuracy 6. Detail-oriented with efficient time management abilities 7. Excel and Word proficient Cooperative, cheerful, courteous, and professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with coworkers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the Supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. ***************************************************************

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule Details: Monday through Friday Scheduled Hours: 8am-4:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 34000 - 3095 Bolton Primary Care This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff. $3000 Sign-On Bonus for New Hires Major Responsibilities: 1. May perform duties to coordinate medical office activities and staff as assigned, to include training, and scheduling the work of assigned employees, recommending processing improvements and implementing new procedures, and monitoring employee performance. 2. Transcribes medical reports for physicians from dictation. Produces correspondence, reports, memos, etc. from dictation drafts, models, etc. Proof reads/edits manuscripts, grant applications, academic and professional papers, and other material for appropriate grammar, spelling, format and style. 3. May attend meetings in capacity of recording secretary. Distributes meeting agenda and minutes. 4. May serve as coordinator of divisional residency, fellowship, clerkship, and/or graduate or undergraduate education programs. 5. Composes, or selects standard form letters for physicians' response to routine inquiries and procedures, such as back-to-work authorizations. III. Position Qualifications: License/Certification/Education: Required: 1. High School diploma. 2. 6-12 months additional specialized medical secretarial/medical office training. Experience/Skills: Required: 1. 2-3 years of medical secretarial/administrative support experience. Software used: Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Our client located in Brattleboro, VT is looking for a Patient Representative to help with a temporary need! High School Diploma, Associates Degree preferred 1-2+ years recent/relevant customer service experience Admissions/registration/scheduling experience is preferred Previous insurance verification experience is required Solid computer skills including Microsoft Office Suite Excellent organizational skills and attention to detail Professional written/verbal communication and interpersonal skills Ability to multitask and work efficiently with multiple shifting priorities Ability to maintain confidential information Ability to work independently Benefits you will receive as the Patient Representative: Temporary position Estimated 3 month duration $19-$30/hour depending on skills and experience For the Patient Representative your duties will include: Admission/Reception/Check out duties Insurance verification Patient financial screening Patient scheduling and reminder calls Other duties as needed Do you have medical office experience and are you open to a temporary role within a long-standing Brattleboro employer ? Apply today! To apply for this position, please email your resume to ****************, call ************ or apply online at *************** We are here to help! For your convenience, Masiello Employment Services offers phone & video interviews/meetings. We can’t wait to virtually meet you! MAS603

Medical Secretary -Must be able to work in a busy Primary Care environment -EHR/EPIC experience preferred -Perform administrative tasks -Answer phones -Schedule appointments -Do insurance verifications -40 hrs. Weekly -Day Shift -13 Week Contract -Local Rate $910 weekly -Travel Rate $980 weekly Cena Scott ***************************

Site: North Shore Medical Center, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 1 Hutchinson Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. The selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority Performs other administrative duties and tasks as requested by Manager/Supervisor Able to quickly comprehend and implement new concepts or modifications to processes. Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. PATIENT CONTACT: Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. High School Diploma/GED required, Bachelor's Degree preferred Administrative and/or customer service experience strongly preferred Experience in call center/phone service setting preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to function as an integral member of a team Excellent communication, organizational, time management, and customer service skills Strong attention to detail Ability to multi-task and problem solve on the spot Excellent phone etiquette Ability to work productively in a remote environment PC proficiency; ability to learn new software quickly Knowledge of medical terminology is a plus At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

Medical Receptionist - Front Office Answers the telephone warmly, greeting callers in a pleasant and professional manner. Never place a caller on hold until you are sure you have given them a chance to state the reason for their telephone call. Placing calls on hold should not be the norm. Takes accurate information from the patient regarding their demographics, referrals, insurance and authorization information when making appointments and enters into EPIC. Schedules all appointments per standard of practice in EPIC. Records accurate clinical messages from patients in EPIC (Clinical Inbox Messaging) and routes them to the Clinical person of the day Records accurate appointment message information from patients and routes them to the appropriate front desk person through EPIC. This would include notification of cancellations to other front desk staff. Directs call appropriately, i.e., billing questions, accounting etc. Makes phone calls for clinical staff to obtain information, labs, etc. Notifies the clinical personnel and/or physician of urgent/emergency calls. Cancels appointments as necessary from either the patient or the physician and ensures that the empty appointment slot is filled with another patient. Responds to routine telephone requests for information/service. Handles all appointment schedule changes. Computer Responsibilities: Gains and continuously demonstrates a thorough knowledge in the following software programs: EPIC, Athena (using for back end billing), Gmail, Word, Excel, Scan Sharp, Paychex (for self), website benefit program, Enterprise Check Scan, etc. EPIC/Athena Demonstrates excellence in patient registration when necessary Ensures that referral source is properly updated in EPIC/Athena Enters cancellations, reschedules, no show into EPIC each and every day which is critical for statistical analysis Scan Sharp Gains and continuously demonstrates a thorough knowledge of the insurance card scanning software Enterprise Check Scan Gains and continuously demonstrates accuracy and timeliness of scanning patient checks for services rendered. EPIC Update EPIC upon each patient arrival of referring physician and primary care physician address, phone number and fax number Add or update complete and accurate pharmacy information Using clinical messaging accurately and based upon practice protocols Monitors and responds to requests Email Gains and continuously demonstrates a thorough knowledge of office email, checking it routinely and responding to requests on a daily basis. Microsoft Word and Excel Gains and continuously demonstrates an acceptable fund of knowledge in order to open and read documents, prepare letters to patients when the need arises Dermcare Physicians and Surgeons Website and Benefit Portal Gains and continuously demonstrates a familiarity with our practice website and its features as well as using the employee only benefit portal to obtain practice information and schedules Paychex Payroll System Gains and continuously demonstrates accuracy and familiarity with entering all employee time clock information as well as time off requests into the Paychex system New Patient Appointments Demonstrates excellent telephone customer service skills to referring physician offices and patients seeking to schedule an appointment Schedules each new patient exactly to the office protocol Obtains basic registration demographics including telephone contact numbers Ensures that the patient receives the new patient packet either by email or regular mail Offers any other necessary information or assistance Waiting Room Environment Ensures that the waiting room is a comfortable environment for our patients. Closely watch patient flow maintaining a keen sense of who is still waiting in case we need to update patients when a delay occurs Magazines are always up-to-date Is a comfortable temperature Fresh coffee, tea and water are available throughout the day Refreshments available per practice protocol Arrival Immediately upon arrive, warmly greets patients and other visitors using advanced customer services skills Arrives patients in the computer system, verifying that they have been pre-registered, scan patient's insurance card Reviews all new patient forms to ensure that they are completed thoroughly and signed where necessary. Update EPIC with pharmacy information, referring and primary care physician Collect copayments and/or coinsurances from the patient and provide them with a receipt Generates the encounter ticket Place the arrival paperwork and the encounter ticket in the Clinical area arrival bins.. Responsible for communicating patient problems and needs immediately. Check Out Once the patient visit is complete and they arrive at the reception desk: Schedule return visit if necessary Schedule appointments for testing that was ordered by the physician Provide any special instructions Review the encounter ticket for completeness Schedule surgery for any physician based upon practice and/or hospital protocol Daily Fax Referral Management Follow office protocol in regarding to management of incoming referral fax requests Daily Front Desk Duties: Follow all instructions per the front desk daily check list Review physician schedules ahead to identify possible problems and correct errors made by scheduling staff Actively seek out to fill any appointment slots that have been left open from a cancellation Medical Record/Scanning Following patient arrival, scan all new patient paperwork into EPIC per the practice protocol Prepare any necessary chart material for the day's appointments

Hours: 40 hours weekly, Monday-Friday 830am-5pm This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview The Receptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. This position directs all calls and visitors to the appropriate staff in a prompt and professional manner. Under general supervision, this position graciously greets and directs all persons having business with the Hospital, receives all incoming patients to Hospital and gives information or direction to visitors. Job Description Minimum Qualifications: 1. High School diploma or equivalent. 2. One (1) year of related office or clerical experience. 3. Previous experience with phone systems or switchboard. Preferred Qualifications: 1. Two (2) years of medical office experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees. 2. Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival. 3. Assists patients unable to ambulate with a wheelchair or calls Transport. 4. Directs patient visitors to the appropriate care unit, clinic, or physician's office. 5. Receives flowers, fruit and other packages for patients, records their arrival and assures that they are delivered to the patients. 6. Ensures that parcels left at desk for out of hospital delivery are picked up. 7. Answers and handles all phone calls as swiftly as possible while maintaining efficiency and accuracy. Makes sure all calls that need to be handled immediately or of any emergency nature get handled by the proper department. 8. Makes every effort to transfer call to requested individual. reach person requested and will transfer caller to staff member's voicemail box or, when appropriate, Nextel staff person if they are not readily available to caller. 9. Answers simple questions when information is available such as clinic times and places, time and place of in-service, office hours. 10. Alerts supervisor of changes or errors in phone list. 11. Reports any problems or incidences that occur regarding the quality of telephone service provided by the Home Health Foundation to supervisor. 12. Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited by appropriate clergy as soon as possible. 13. Practices confidentiality principles set by the agency and federal HIPAA guidelines. 14. Performs Check-In and Check-Out duties as necessary. Physical Requirements: 1. Works under normal office conditions, with occasional exposure to infectious diseases. 2. Constant contact with patients, families, visitors, delivery people, taxi companies, physicians, etc. Skills & Abilities: 1. Excellent interpersonal skills. 2. Ability to function well in very busy situations. 3. Responsible and reliable. 4. Good organization skills. 5. Outstanding customer service. 6. Ability to multitask and be productive both independently as well as with the team. 7. Accuracy and attention to detail is a must in this position as is ability to use electronic medical records systems. Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at *************************.

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley. Valley Medical Group is looking for a Medical Receptionist to join our Family Practice team and work in our Amherst Medical Center. If you are looking for a dynamic environment, this is your opportunity! Position: Medical Receptionist Location: Amherst, MA Hours: 32 hours, Monday-Friday generally between 8:00 am and 6:00 pm, with occasional rotating weekend shifts, a few times per year. Hours may vary depending on department needs. Exact schedule to be discussed at time of interview. As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception inboxes and portal messages by responding to questions and scheduling same day and future appointments. Job Responsibilities: Answer and direct phone calls Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms Patient check out: schedule follow-up appointments Document all interactions in the Electronic Medical Record (EMR) Required Qualifications: High school degree or GED 2 or more years of customer service experience Ability to multitask and prioritize Additional Preferred Qualifications: Experience as a medical receptionist or other front office experience preferred Experience working in an electronic medical record (EMR) Experience with multiline phones If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization. Valley Medical Group offers: Medical, Dental & Vision Plans 401(k) Plan with Company Match Health Savings Account & Flexible Spending Account Generous Paid Time Off 7 Paid Holidays Company-Paid Long-Term Disability Insurance Company-Paid Life Insurance Voluntary Life, Accident and Critical Illness Insurance Options Company Wellness Program Employee Assistance Program Free On-Site Parking We Value Employee Engagement and Inclusive Practices Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment. Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.

Seeking Talent for our Team of Medical Receptionists (Insurance Verification)! The Medical Receptionist at American Family Care serves as the initial point of contact for patients and visitors, ensuring a smooth and efficient front desk operation. This role is responsible for patient registration, insurance verification, medical record management, billing, and payment collection. The Medical Receptionist plays a vital role in maintaining the flow of administrative tasks while delivering exceptional customer service. This role will have a 3-to-4-day work week and alternating weekends. Essential Duties and Responsibilities· Patient Check-in: Greet patients upon arrival, verify insurance information, ensure all web check-in procedures are followed· Phone & Appointment Management: Answers phone calls to the clinic and provides information or refers questions to others as needed.· Patient Registration: Accurately collect and update patient demographics, medical history, and insurance details.· Insurance Verification: Verify patient insurance coverage. Confirm eligibility, deductibles, and co-pays through practice management system or direct provider communication. Resolve discrepancies prior to patients visit. · Billing & Payments: Process patient payments, manage outstanding balances, and coordinate with insurance providers. Ensure accurate entry of charges, collect co-pays and outstanding balances at the time of service, and provide patients with payment plan options as needed.· Medical Records Management: Maintain, file, and retrieve patient records while ensuring accuracy, confidentiality, and compliance with HIPAA regulations.· Office Administration: Maintain reception area cleanliness, manage office supplies, and perform basic clerical duties.· Cash Collection & Financial Reporting: Complete daily balance checklists, reconcile all forms of payment, and prepare end of day balance sheets. Ensure cash, check, and credit card payments are accurately recorded and securely stored. Prepare and drop deposits into the safe. · Clinic Operations: Assist in opening and closing procedures, ensuring all systems are operational and ready for patients.· Follow-Up Coordination: Assist patients with scheduling follow-up appointments and fulfilling medical documentation requests as needed.· Other Duties: Perform additional administrative and operational tasks as assigned to ensure smooth clinic function.· Regular attendance to ensure efficient clinic operations.· Other duties and responsibilities as assigned. QualificationsEducation & Experience:· High school diploma or equivalent required.· Associate degree or certification in Office/Medical Administration preferred.· Minimum 3 years of experience in a medical office setting required.· Strong understanding of health insurance processes is highly desirable. Required Skills:· Strong customer service and communication skills.· Proficiency in Microsoft Office and electronic medical records (EMR) systems.· Exceptional organizational and multitasking abilities.· Attention to detail and ability to maintain confidentiality in compliance with HIPAA regulations. Physical Demands/Work EnvironmentOffice environment. Standing for extended periods of time. Sitting and keyboarding for extended periods of time. Reaching and stooping for files. High attention to detail and ability to focus. Potential exposure to potentially infectious material and chemicals. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

We are looking for a qualified medical secretary to support our providers in providing high-quality healthcare and service to our patients. This staff position works directly with our providers and provided administrative support for the practice's non-clinical operations. Provides empathetic, courteous, and efficient interactions with patients and families and support to care providers for quick and efficient assistance to patients. Qualifications: High school diploma or equivalent. Medical terminology is a plus Strong data entry skills Excellent phone presence and strong customer service skills,capable of multi-tasking Basic computer and typing skills with accuracy and attention to detail. Preferred: one (1) year of secretarial or medical assistant experience in a physician practice; EMR experience.

BGH Dental proudly champions a patient-centric approach, fostering exceptional patient experiences, top-notch employee and dentist retention, and remarkable practice growth. You will thrive in an efficient office environment alongside an exceptional, well-trained, highly motivated dental team where you can expand your knowledge and career. We welcome you to join us if you are drawn to working in a clinically- focused, patient-centric, fully digital dental office. Apply today and be part of our exciting journey! Overview We are looking for a motivated, resourceful, customer-driven individual to join our team as a Front Office Coordinator. This position serves as a welcoming presence to all patients, vendors, and guests while offering day-to-day expertise in practice-level functions. This role is provided direction and responsibility for various administrative and clinical tasks daily and is assigned those responsibilities by the Practice Leader. Schedule : Monday - Friday 8am-5pm Duties/Responsibilities Maintain meticulous records to ensure all provider, insurance, and patient accounts are recorded and posted correctly. Schedule and confirm patient appointments to maximize the provider schedules. Present treatment plans and financial responsibilities effectively to patients. Address patient concerns while remaining calm, effective, and even-tempered in high-pressure circumstances. Maintain a positive and professional image, both individually and within the workspace. Consistently meet the expectations and responsibilities of the Practice Leader and practice needs. Assist and support clinical team as needed in areas such as set up/break down of dental operatory and instrument sterilization. Other assigned duties and responsibilities per management. Required Skills/Abilities Dental office experience preferred. Dentrix experience strongly preferred. Excellent oral and written communication skills. Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures. Facility with Microsoft Office and dental practice management software. Positively contribute to a respectful and collaborative working environment with coworkers. Facilitate patient comfort, care, and satisfaction consistently. Willingness to advance skills through continuing education opportunities. Present to work during scheduled shifts. Education and Experience High School Degree. Prior front desk experience in a medical or dental office. People management or staff/ project coordination experience. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Prolonged periods of periods of standing and bending. Must be able to lift Benefits for Full-Time Employees* PTO, paid holidays, office closure days Medical Vision Dental allowance Uniform allowance, as needed 401(k) Eligibility And many more! *Benefits are subject to change and eligibility* Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!” Positive Energy - We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate. Partnership - Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together. Communication - Set clear expectations and feedback to our patients and team members. Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.

Schedule: 3pm-11:30pm every other sat/sun + every other holiday This Patient Experience Representative is 100% in office in our Cardiac Acute Care unit and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required authorizations to compile patient and staff schedules * Scheduling patients and supporting the patient encounter * Check In / Check Out: * Greeting and directing patients, families and visitors * Monitoring daily schedule and coordinating flow with clinicians/supervisor * Reconciling payments and preparing deposits, providing record of transactions in Hospital systems * Facilitating and directing communication with Financial Counseling * Administrative: * Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services * Providing routine clerical support as needed * Admin Support for Admissions, Discharges, and Transfers * Reconciliation of Patient Charts during admissions and discharges * Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers. To qualify, you must have: * A high school level of education, Bachelor's Degree preferred * Prior customer service or administrative experience preferred * The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations * The ability to work with diverse internal and external constituencies Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

We are seeking an Experienced Patient Service Representative in the Boston, MA. If you have experience or are a recent grad looking to get into a health care position. You should apply! Why is this a GREAT opportunity? Great opportunity to gain more experience Flexible pay depending on experience Opportunity for growth Job Responsibilities: The Patient Service Representative will be scheduling patient appointments and rescheduling. The Patient Service Representative handling patient insurance authorizations and information, inputting clinical information into the database. The Patient Service Representative answering phones directing calls/answering questions when needed.