Patient Service Specialist Jobs At Massachusetts General Hospital

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working the day shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction Maintains an up-to-date and accurate database on all current and potential referring physicians Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Site: North Shore Medical Center, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Onsite Work Location 1 Hutchinson Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working the day shift. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and staff * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

The BCRP Scheduling Specialist shall be responsible for: * Maintaining complex call schedules and complying with strict duty hour regulations. * Maintaining the educational quality of the program to ensure compliance with ACGME accreditation standards and regulatory requirements. * Collaborating with Chief residents in regards to appropriate rotations and overall schedule content to maintain ACGME requirements. * The data integrity of the scheduling program including but not limited to creating rules, adding/monitoring assignments and updating personnel, and creating working views. * Maintaining parking passes and appropriate allocation of on call meal reimbursements per each resident's schedule. * Creating, running and analyzing ad hoc reports as needed to maintain schedule function and accuracy. * Monitoring the request of ATO's for residents prior to approval to make sure no violation of regulations will occur. To qualify, you must have: * Bachelor's degree in related area or equivalent combination of experience and education. * Experience implementing, monitoring, and managing complex plans and schedules * Advanced knowledge of Microsoft Office Programs (Word, Excel, Access, Outlook), Knowledge of or ability to learn commercial scheduling software programs (Med-Hub; On-Call, Amion, Ecotime, Lightning Bolt) * Experience implementing, monitoring, and managing complex plans and schedules * Superior problem solving skills with experience using sound judgment responding to concerns * Experience prioritizing effectively and meeting deadlines within specified time constraints in a fast-paced environment * Excellent organizational and planning skills, attention to detail, and thorough desire for continuous improvement * Flexible and able to adapt to new situations quickly * Ability to work under pressure and remain calm in stressful situations * Excellent interpersonal and communication skills * Organized, proactive multi-tasker and power scheduler to stay on top of schedules and projects Boston Children's Hospital offers competitive compensation and unmatched benefits, including affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes. Discover your best.

Site: Mass General Brigham Home Care, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary GENERAL SUMMARY: CURRENT MASS GENERAL BRIGHAM EMPLOYEES - Please apply using the career JOBS HUB in Workday. Under the general direction of the Home Hospital ACNO, and with oversight from the Clinical Managers, the Scheduling Specialist, is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Scheduling Specialist has responsibility for nursing scheduling operations, as well as Physical Therapy and Medical Assistants in accordance with Collective bargaining if applicable to role group. Data Management, UKG maintenance. This role will be responsible for the coordination and monitoring of schedules, payroll, and other systems to support the patient care unit. Responsibilities * Responsible for schedule creation, maintenance, and upkeep to support Home Hospital nursing and patient care services workforce, ensuring coverage for all shifts. * Balance the operational needs with scheduling guidelines as determined by staff or collective bargaining agreement, depending on role group. * This role is also responsible for posting and filling open shifts/unexpected absences. Home Hospital Clinical workforce includes Nursing/PT/OT/Speech/MA's (110 FTE's, and 3 Clinical Managers) * Work with teams to establish initial postings of Vacation and Holiday schedules. * Will handle basic office duties, materials management as needed. * Will gain experience on how to run reports as needed, creating 4-6 weeks clinical schedule, and updating capacity calculator for teams as assigned. * Participate in different hospital committees and interface with a large interdisciplinary team. Qualifications * Bachelor's degree required. * Experience with Excel, Microsoft Word, Access, and PowerPoint * Experience with UKG Dimensions is nice to have, but willing to train. * Ability to prioritize, delegate and manage multiple responsibilities simultaneously. * Strong communication skills (written and verbally) * Ability to work independently and as a team. * Strong problem solving and interpersonal skills. * Ability to work well with others at all levels. * Ability to adhere to all I.C.A.R.E. standards. * Understanding of medical terminology is helpful but not needed. * Ability to work in a startup environment, rapid change. Qualifications Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team. We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees. Additional Job Details (if applicable) Additional_Job_Description Remote Type Hybrid Work Location 75-95 Wells Ave Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. The PSC II is responsible for scheduling patient appointments, diagnostic testing, coordinating referrals and managed care related issues. In addition, this position will have a high phone presence. The PSC II is expected to take personal and complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. This position will be a hybrid model once the 90 days are completed or skill sets have been achieved. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Demonstrates a commitment to the MGH Mission, Statement of Behaviors, and department service vision. 2. Enthusiastically connects with a diverse population of patients, caregivers and colleagues. 3. Prioritizes work in alignment with the needs of the patients, family members, caregivers and colleagues. 4. Ability to maintain a high level of professionalism in handling all situations diplomatically and courteously. 5. Consistently maintains a comfortable, clean and safe setting. 6. Adheres to department dress policy. Attention to Detail 1. Adheres to assigned schedules to ensure appropriate staffing coverage. 2. Performs all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. 3. Receives and responds to internal and external telephone calls from patients, caregivers, coworkers and other departments. 4. Schedules new, follow-up, same day, annual and diagnostic patient appointments. 5. Responsible for collecting patient co-payments in accordance with the Co-payment Collection Policy. Communication 1. Demonstrates strong verbal and written skills. 2. Provides accurate information and clear explanations regarding appointment requirements, instructions and policies and procedures. 3. Adapts communication style to varying customer needs. 4. Employs active listening skills. Collaboration & Teamwork 1. Exhibits diplomacy and communicates with others in a manner that demonstrates respect, professionalism and a commitment to the team. 2. Offers and seeks assistance to and from coworkers that support the team and ensures that patient needs are not compromised. 3. Provides cross coverage during unexpected and scheduled absences. 4. Participates in department initiatives and contributes to the team's success. 5. Acts as a liaison between key departments, providers and coworkers. 6. Assists in mentoring new staff as directed. Flexibility & Resilience 1. Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, caregivers and colleagues. 2. Responds to change with a positive attitude and remains open-minded. 3. Demonstrates ability to rebound quickly when confronted with challenging situations. 4. Demonstrates a willingness to learn. Pro-active Problem Solving and Follow-Through 1. Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone. 2. Has the primary responsibility for scheduling and rescheduling patient appointments and utilizes wait list to fill cancelled appointments. 3. Works closely with the International office to schedule visits. 4. Reviews the daily patient schedule and ensures that all appropriate preparations are in place to facilitate efficient patient flow for the day. 5. Prints office visit encounters and prepares labels. 6. Prepare medical record charts for new patients. 7. Pulls medical records for patients prior to visit. 8. Obtains pertinent new patient information. 9. Schedules ancillary appointments. 10. Responsible for assisting and obtaining appropriate referral information from referral source. 11. Pre-screens incoming referrals according to selection criteria. 12. Collects and processes co-payments as applicable. 13. Checks out patients as applicable. 14. Coordinates prior authorizations for prescriptions. 15. Coordinates medical documentation, scanning and indexing in LMR. 16. Coordinates interpreter services and patient rides as necessary. 17. Serves as a super user for IDX, CRMS, Patient Gateway and MS Office suite technology systems. 18. Responsible for sorting mail, incoming faxes and directs correspondence to appropriate recipient . 19. Coordinates physician administrative and clinical schedules. 20. Provides cross coverage as necessary 21. Files correspondence. 22. Maintains patient confidentiality in compliance with HIPPA guidelines. Qualifications Additional Job Details (if applicable) Remote Type Hybrid Work Location 15 Parkman Street EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Are you an unemployed job seeker in the midst of a job search? A career changer attempting to transition into healthcare? A retiree seeking a second career? A stay-at-home parent preparing to reenter the workforce? Have you recently relocated to the Boston area? At Bulfinch Temporary Service, a division of Massachusetts General Hospital and Massgeneral Brigham, our employee talent comes a diverse range of backgrounds. At present, we are considering applicants on an as-needed basis for both part-time and full-time Patient Service Coordinators to work in outpatient areas, with the potential to transition to temp-to-hire contingent upon satisfactory performance and changing staffing needs. Job opportunities are located at Mass General Hospital, we also service a number of satellite locations in and around greater Boston for MGH affiliates. While job responsibilities will vary dependent upon clinical practice needs - in which case we require a large degree of flexibility - in general, they will include the following: - Provide administrative support to healthcare providers within an engaging ambulatory setting, and function as the primary interface between the patients and medical team. - Schedule patient appointments, diagnostic testing, and surgeries. - Acquire referrals and pre-certifications as needed. - Register and/update demographic, PCP, and insurance information. - Collect co-payments and fees. - Coordinate details of billing. - Answer phones, and triage calls as appropriate. - Photocopying, faxing, and filing. Qualifications * Associate or Bachelors degree, or equivalent secretarial training preferred. - 1+ years' experience in a healthcare setting required for Level I role. (Additional experience required for higher level positions.) - Proven understanding of managed care and other insurance-related coverage plans. - Digital literacy, including proficiency with Windows-based computer applications is crucial. - Proven, accurate typing and data entry skills. - Prior experience helping a wide variety of customers. - Knowledge of EPIC software a plus! - Strong patient service orientation and well-developed social and interpersonal skills. - You are available to complete a four-day, operations training program, and able to work part-time or full-time, Monday-Friday, days. - Ideal candidates should be able to retain information quickly, with a "can-do," positive demeanor, with a shown ability to be both reliable and punctual. Driven candidates will also possess a professional demeanor, strong abilityto stay organized, and the ability to work optimally as part of a team. Bulfinch Temporary Service employees often cover leaves of absences, vacations, as well as vacant, f/t openings, often resulting in temp-to-hire. Qualified applicants who meet the above requirements, and are able to make a minimum one-month or more dedication to our community, are encouraged to apply. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 101 Merrimac Street Scheduled Weekly Hours 0 Employee Type Temporary Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Onsite: 8:00-4:30 Mon-Fri Job Summary Massachusetts General Hospital - Physical and Occupational Therapy Department is seeking Patient Service Coordinators to join the MGH - Outpatient Physical Therapy Team as a Patient Service Coordinator at the MGH Boston Main Campus location. Are you the type of person who excels at thinking on your feet, using good judgment and driven to provide excellent customer service? Do you value developing relationships with patients? Do you enjoy managing several tasks at once and solving problems creatively? Do you feel pride in a job well done? If so, this may be the position for you. What: Patient Service Coordinator (PSC), a position responsible for greeting patients, processing co-pays and exceptional schedule management for a dynamic therapy practice. PSCs make future appointments for patients, ensuring that the physical and occupational therapists schedules are full. This is a great opportunity for someone who enjoys interacting with patients and being a part of a large team-oriented practice. Candidates should have the flexibility to deal with problems as they arise and to quickly create and adjust to new priorities as needed. Why: Both patients and therapists sometimes run into scheduling problems and need someone to help move appointments to make the most efficient use of everyone's time. That's why candidates must be able to manage several tasks at once, use good judgment to solve problems creatively and recognize that they play a valuable role in positive patient and staff experiences. When: We have a full-time opening for a qualified applicant, meaning only those individuals with a proven track record of exercising good judgment, managing several tasks at once, and handling constantly changing priorities in a positive, professional environment. Where: Our hospital-based practice at the MGH Boston Main Campus location. Qualifications If you meet all our requirements and are interested in joining the MGH team, please email your resume here. We look forward to hearing from you. But first, please make sure you have the following: - High school diploma required - Attention to detail and the ability to multi-task - A flexible, upbeat personality and top-notch communication skills - Strong customer service orientation and the ability to interact with diverse groups of patients and therapists - A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment - Proficiency in Microsoft Office applications, experience with EPIC preferred - The desire to cultivate personal relationships with patients, staff and co-workers Only candidates who meet all these requirements will be considered. Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. budgeted Job Summary Summary forms both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders, and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Position will be in person/office location GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Practice Manager, the Patient Services Coordinator (PSC) II provides administrative support to healthcare providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The PSC II is expected to effectively organize priorities, complete tasks on time, and to manage confidential patient information. The PSC II is responsible for scheduling patient appointments, diagnostic testing, and coordinating referrals and managed care related issues. The PSC II is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The PSC II may work with colleagues and clinicians in one or a combination of the following Neurology clinical divisions: Neuromuscular, Dystonia, Pediatrics and EMG Lab. Physical Requirements * Standing Occasionally (3-33%) * Walking Occasionally (3-33%) * Sitting Constantly (67-100%) * Lifting Occasionally (3-33%) 20lbs - 35lbs * Carrying Occasionally (3-33%) 20lbs - 35lbs * Pushing Rarely (Less than 2%) * Pulling Rarely (Less than 2%) * Climbing Rarely (Less than 2%) * Balancing Occasionally (3-33%) * Stooping Occasionally (3-33%) * Kneeling Rarely (Less than 2%) * Crouching Rarely (Less than 2%) * Crawling Rarely (Less than 2%) * Reaching Occasionally (3-33%) * Gross Manipulation (Handling) Constantly (67-100%) * Fine Manipulation (Fingering) Frequently (34-66%) * Feeling Constantly (67-100%) * Foot Use Rarely (Less than 2%) * Vision - Far Constantly (67-100%) * Vision - Near Constantly (67-100%) * Talking Constantly (67-100%) * Hearing Constantly (67-100%) Remote Type Hybrid Work Location 165 Cambridge Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. MGH Cancer Center Early Detection Program Waltham, MA Job Summary Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department. Essential Functions: * Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR. * Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. * Provides functional guidance to Office and Practice Assistants. * In conjunction with Supervisor oversees daily activities of practice staff. * May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience * office experience 3-5 years required Knowledge, Skills and Abilities * Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. * Ability to proofread and edit written documents. Additional Job Details (if applicable) Remote Type Hybrid Work Location 52 Second Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Essential Functions: Perform routine administrative and clerical duties relating to a clinical service or physician practice office. * Make patient appointments and maintain appointment records. * Greet and assist patients. * Answer telephones, assist callers with routine inquiries, and schedule appointments. * File materials in patient folders and print appointment schedules. * Process patient billing forms and scan documents to patient medical record/LMR. * Call for patient medical records and laboratory test results. * Open and distribute unit mail or faxes. * Type forms, records, schedules, memos, etc., as directed. * May be required to accept co-payments. * Handles, screens and/or takes messages related to prior authorizations, * provider questions, prescription refills, and test results. * Acts as "Super User" for scheduling, registration and billing systems. * Provides assistance and training to others in these areas. * May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Qualifications Education High School Diploma or Equivalent required Experience office experience 2-3 years required Knowledge, Skills and Abilities * Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. * Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. * Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. * Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. * Managing one's own time and the time of others. * Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Additional Job Details (if applicable) Remote Type Onsite Work Location 52 Second Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills * High School Diploma or equivalent required. * Associates degree preferred. * Tech-savvy and comfortable with high volume workloads. * Organized and detail oriented. * Ability to read and follow standard operating procedures. * Ability to multi-task through various programs (using multiple monitors) and problem-solve. * Candidates must have a strong customer service background. * Strong knowledge of Microsoft products. Experience * Medical office, health care or other relevant experience required. * Prior customer service work experience, specifically in a contact/call center environment preferred. * Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required. * Epic or other cloud-based electronic health record (EHR) systems experience desired. Additional Job Details (if applicable) Working Conditions and Required Shifts * Monday Through Friday 40 hours per week * Training starts at 8am ET, this is required for the first 2-4 weeks * Shifts will be determined by business needs * Ortho center is open 8a - 8p. Shifts Available; 8-4:30pm, 8:30-5pm, 9-5:30pm, and 10:30a-6p or 11:30-8p * Cardiology & Neuro; open 8a-5:30p, shifts start at 8am, 830am or 9am ET. * Remote role requires Stable, Secure, Quiet, HIPPA compliant workstation with ethernet connection * Employees must be open to all shifts for business need Remote Policy * All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly. * Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure). Remote Type Remote Work Location 399 Revolution Drive EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time. ESSENTIAL DUTIES AND RESPONSIBILITIES: (85%) Scheduling * Answers phones and handles calls in a professional and timely manner * Maintains positive interactions at all times with patients, referring offices and staff * Schedules patient examinations according to existing company policy * Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately * Ensures all patient data is entered into information systems completely and accurately * Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment * Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction * Maintains an up-to-date and accurate database on all current and potential referring physicians * Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices * Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave) * Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only) (10%) Insurance * Pre-certifies all exams with patient's insurance company as required * Verifies insurance for same day add-ons * Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned

Site: The General Hospital Corporation At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Work Schedule will be Monday through Friday 8:30am - 5pm. In office training for 90 days or until Manager and leads feel individual is ready to be remote. Job Summary Under general supervision of the Scheduling Service Center Manager. The Scheduling Specialist I function as a primary interface between MGH Imaging, patients and referring practices. The Scheduling Specialist I perform all tasks related to scheduling imaging tests - primary in the Epic system and has direct accountability for successful scheduling outcomes and participates in performance tracking and service improvement initiatives. Principle Duties and Responsibilities: * Verifies accuracy or order and proactively intervenes when updated information as required to improve accuracy. * Confirms accuracy of patient demographics, insurance information and ordering provider details. * Ensures all other elements of order are appropriate by using various internal and external verification systems and department resources. Performs patient scheduling activities and /or fully supports ordering practice in doing so when intervention is required. * Ensures accuracy and thoroughness in all scheduling events and addresses errors in a timely fashion. * Gains expertise in order information, imaging protocols and scheduling options within the broad network of imaging resources. * Develops information networks and personal relationships to maximize effectiveness. * Manages numerous scheduling events concurrently without impacting quality. * Meets management targets for scheduling volume and accuracy rates. Result Monitoring & Tracking * Employs validation techniques to maximize scheduling effectiveness. * Supports process improvement initiatives, proactively engages manager. * Actively addresses service enhancement opportunities. * Ensures all "hand offs" among colleagues are clearly communicated and mutually agreed upon. Provides cross coverage as required. * Performs all other related duties appropriate to this level of position and/or as directed by the Scheduling Center Manager. * Always observes hospital and department policies and procedures. Maintains the confidentiality and privacy of protected health information consistent with HIPAA requirements. Qualifications Minimum Requirements: High School Diploma, GED or Equivalent Preferred: 1 year of administrative experience, preferably in a clinical setting. Prior work experience utilizing computers and pertinent office equipment. Additional Job Details (if applicable) Additional Job Description Remote Type Remote Work Location 75 Blossom Court Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) EEO Statement: The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

This position is full-time and partially remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients * Obtains detailed clinical information by telephone or electronically. * May provide basic information regarding the need for insurance referral(s). * Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority. * Performs independent patient and outside provider call triaging * Serves as a liaison between patient/family/provider. * Resolves issues directly or ensures appropriate management of call by others. * Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. * May be required to perform other duties as required by the clinical practice support team. * May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc. * Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly. * Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed. * Prepares open and close provider schedules and handles daily schedule changes. * Performs past-pending reconciliations. * Enters data into patient care related databases. Qualifications * A Bachelor's Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Ability to function as an integral member of a team * Excellent communication, organizational, time management, and customer service skills * Strong attention to detail * Ability to multi-task and problem solve on the spot * Excellent phone etiquette * Demonstrated ability to carry out complex scheduling as required * Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed * PC proficiency * Ability to work productively in a remote environment * Knowledge of medical terminology preferred At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-18890 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Reception Services Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) The Central Scheduling Specialist is responsible for creating, maintaining and ensuring adherence to schedules for a variety of hospital based departments. They coordinate and communicate with all stakeholders, manage changes to the schedule and ensure that scheduling rules are adhered to. They often work in close collaboration with department managers. They are responsible for scheduling, registering, insurance verification, case creation and the transcription of orders for complex outpatient hospital based appointments and procedures, including but not limited to Cath Lab, Ambulatory Care, CT Scans, Ultrasound, Mammography, Cardiovascular, Pulmonary, Neurology, Nuclear Medicine, Employee Health, and Research Studies. Essential Functions 1. Provide exceptional customer service to patients and referring providers 2. Collaborate with internal departments to ensure fulfillment of physician's ordering priority 3. Acts as a liaison between patients and office staff to ensure the appropriate scheduling 4. Ensures demographic and patient contact information is complete and verified with the patient or patient representative 5. Verifies the guarantor type and information and ensures it is assigned to the account correctly 6. Ensures all possible coverages are created and verified, through electronic or manual methods, and all discrepancies are resolved using RTE and Passport OneSource 7. Adheres to patient identification policy and procedures to create new medical records when appropriate 8. Maintains inbound and outbound call volume using Cisco Finesse phone system. 9. Supports patients by providing information related to tests and procedures. 10. Uses system activities and functions to identify non covered services and advance notice beneficiary (ABN) 11. Utilize interpreter services when applicable and schedule interpreter for in-person appointments 12. Provide Good Faith Estimates for underinsured or uninsured patients 13. Identify and collect copayments for outpatient radiological procedures 14. Collaborate with Financial Clearance Specialist to appropriately schedule appointments allowing adequate time for obtaining prior authorization. 15. Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline and will inform supervisor when unable to meet deadline for guidance 16. Ability to successfully navigate computer software systems to adhere to department standards; including EPIC, Workday, API (timecard), Medicare/Medicaid systems and Passport/OneSource verification tool. 17. Ability to upload and transcribe orders utilizing Faxcom programming to our EMR. 18. Ability to identify and transcribe ICD-10 diagnosis and procedure CPT codes 19. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization 20. Embraces technological advances that allow us to communicate information effectively and efficiently based on role and complies with all regulatory agencies JOB REQUIREMENTS Minimum Education - Preferred High school diploma, two (2) years of college preferred. Minimum Work Experience Minimum one (1) year Patient Access experience preferred Required additional Knowledge and Abilities • Ability to work in a structured environment and handle a high volume of inquiries using a headset • Ability to interpret information and resolve issues for customers • Superior time management and organization skills; ability to shift priorities as business needs demand • Positive attitude and strong desire to positively contribute to the team Monday - Friday, 8:30 am - 5:00 pm Responsibilities if Required: Education if Required: License/Registration/Certification Requirements:

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-18890 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Reception Services Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) The Central Scheduling Specialist is responsible for creating, maintaining and ensuring adherence to schedules for a variety of hospital based departments. They coordinate and communicate with all stakeholders, manage changes to the schedule and ensure that scheduling rules are adhered to. They often work in close collaboration with department managers. They are responsible for scheduling, registering, insurance verification, case creation and the transcription of orders for complex outpatient hospital based appointments and procedures, including but not limited to Cath Lab, Ambulatory Care, CT Scans, Ultrasound, Mammography, Cardiovascular, Pulmonary, Neurology, Nuclear Medicine, Employee Health, and Research Studies. Essential Functions 1. Provide exceptional customer service to patients and referring providers 2. Collaborate with internal departments to ensure fulfillment of physician's ordering priority 3. Acts as a liaison between patients and office staff to ensure the appropriate scheduling 4. Ensures demographic and patient contact information is complete and verified with the patient or patient representative 5. Verifies the guarantor type and information and ensures it is assigned to the account correctly 6. Ensures all possible coverages are created and verified, through electronic or manual methods, and all discrepancies are resolved using RTE and Passport OneSource 7. Adheres to patient identification policy and procedures to create new medical records when appropriate 8. Maintains inbound and outbound call volume using Cisco Finesse phone system. 9. Supports patients by providing information related to tests and procedures. 10. Uses system activities and functions to identify non covered services and advance notice beneficiary (ABN) 11. Utilize interpreter services when applicable and schedule interpreter for in-person appointments 12. Provide Good Faith Estimates for underinsured or uninsured patients 13. Identify and collect copayments for outpatient radiological procedures 14. Collaborate with Financial Clearance Specialist to appropriately schedule appointments allowing adequate time for obtaining prior authorization. 15. Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline and will inform supervisor when unable to meet deadline for guidance 16. Ability to successfully navigate computer software systems to adhere to department standards; including EPIC, Workday, API (timecard), Medicare/Medicaid systems and Passport/OneSource verification tool. 17. Ability to upload and transcribe orders utilizing Faxcom programming to our EMR. 18. Ability to identify and transcribe ICD-10 diagnosis and procedure CPT codes 19. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization 20. Embraces technological advances that allow us to communicate information effectively and efficiently based on role and complies with all regulatory agencies JOB REQUIREMENTS Minimum Education - Preferred High school diploma, two (2) years of college preferred. Minimum Work Experience Minimum one (1) year Patient Access experience preferred Required additional Knowledge and Abilities * Ability to work in a structured environment and handle a high volume of inquiries using a headset * Ability to interpret information and resolve issues for customers * Superior time management and organization skills; ability to shift priorities as business needs demand * Positive attitude and strong desire to positively contribute to the team Monday - Friday, 8:30 am - 5:00 pm Responsibilities if Required: Education if Required: License/Registration/Certification Requirements:

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number: R-18890 Facility: LOC0001 - 55 Fogg Road55 Fogg Road Weymouth, MA 02190 Department Name: SSH Reception Services Status: Full time Budgeted Hours: 40 Shift: Day (United States of America) The Central Scheduling Specialist is responsible for creating, maintaining and ensuring adherence to schedules for a variety of hospital based departments. They coordinate and communicate with all stakeholders, manage changes to the schedule and ensure that scheduling rules are adhered to. They often work in close collaboration with department managers. They are responsible for scheduling, registering, insurance verification, case creation and the transcription of orders for complex outpatient hospital based appointments and procedures, including but not limited to Cath Lab, Ambulatory Care, CT Scans, Ultrasound, Mammography, Cardiovascular, Pulmonary, Neurology, Nuclear Medicine, Employee Health, and Research Studies. Essential Functions 1. Provide exceptional customer service to patients and referring providers 2. Collaborate with internal departments to ensure fulfillment of physician's ordering priority 3. Acts as a liaison between patients and office staff to ensure the appropriate scheduling 4. Ensures demographic and patient contact information is complete and verified with the patient or patient representative 5. Verifies the guarantor type and information and ensures it is assigned to the account correctly 6. Ensures all possible coverages are created and verified, through electronic or manual methods, and all discrepancies are resolved using RTE and Passport OneSource 7. Adheres to patient identification policy and procedures to create new medical records when appropriate 8. Maintains inbound and outbound call volume using Cisco Finesse phone system. 9. Supports patients by providing information related to tests and procedures. 10. Uses system activities and functions to identify non covered services and advance notice beneficiary (ABN) 11. Utilize interpreter services when applicable and schedule interpreter for in-person appointments 12. Provide Good Faith Estimates for underinsured or uninsured patients 13. Identify and collect copayments for outpatient radiological procedures 14. Collaborate with Financial Clearance Specialist to appropriately schedule appointments allowing adequate time for obtaining prior authorization. 15. Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline and will inform supervisor when unable to meet deadline for guidance 16. Ability to successfully navigate computer software systems to adhere to department standards; including EPIC, Workday, API (timecard), Medicare/Medicaid systems and Passport/OneSource verification tool. 17. Ability to upload and transcribe orders utilizing Faxcom programming to our EMR. 18. Ability to identify and transcribe ICD-10 diagnosis and procedure CPT codes 19. Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization 20. Embraces technological advances that allow us to communicate information effectively and efficiently based on role and complies with all regulatory agencies JOB REQUIREMENTS Minimum Education - Preferred High school diploma, two (2) years of college preferred. Minimum Work Experience Minimum one (1) year Patient Access experience preferred Required additional Knowledge and Abilities • Ability to work in a structured environment and handle a high volume of inquiries using a headset • Ability to interpret information and resolve issues for customers • Superior time management and organization skills; ability to shift priorities as business needs demand • Positive attitude and strong desire to positively contribute to the team Monday - Friday, 8:30 am - 5:00 pm Responsibilities if Required: Education if Required: License/Registration/Certification Requirements: