Customer Service Manager
Manager Job 29 miles from Whitehall
Key Responsibilities:
Team Leadership: Supervise and mentor the customer service team, fostering a positive and productive work environment. Lead and motivate the customer service team to provide exceptional service to customers
Customer Relationship Management: Develop and maintain strong relationships with key clients, addressing their needs and resolving issues promptly.
Service Operations: Oversee daily customer service operations, ensuring timely and accurate order processing, delivery, and after-sales support.
Performance Monitoring: Track and analyze customer service metrics to identify areas for improvement and implement corrective actions. Set clear team goals and Key Performance Indicators (KPIs)
Process Improvement: Lead initiatives to streamline customer service processes, enhance efficiency, and improve overall service quality. Develop and implement customer service policies, procedures, and standards.
Training and Development: Provide ongoing training and development opportunities for the customer service team to ensure high performance and professional growth. Maintain a deep understanding of company products and services to provide accurate information to customers
Collaboration: Work closely with sales, production, and logistics teams to ensure seamless service delivery and customer satisfaction. Coordinate with other departments to resolve issues impacting customer service.
Complaint Resolution: Handle escalated customer complaints and issues, ensuring satisfactory resolution and maintaining positive client relationships.
Reporting: Prepare and present regular reports on customer service performance to senior management.
Qualifications:
Minimum of 5 years of experience in customer service management, preferably in the manufacturing or construction sector.
Proven work experience as a Customer Service Manager
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and generate actionable insights.
Strong problem-solving skills and a customer-centric mindset.
Operations Manager
Manager Job 18 miles from Whitehall
Position Overview: This role is accountable for overseeing the overall performance, quality, condition, and functionality of operations, including the handling of production, receiving, storage, and shipment of goods to fulfill customer requirements. The individual in this role must ensure that processes, personnel, documentation, and equipment are properly organized to support the company's business goals.
Key Responsibilities:
Directly manage the distribution operations by overseeing employee training, delegating tasks, creating work schedules, offering guidance, and handling disciplinary actions as needed. Effectively communicate job expectations and assess individual performance, while also reviewing compensation and ensuring adherence to company policies and procedures.
Contribute to the achievement of operational objectives by providing valuable input and recommendations during strategic planning and review meetings.
Create and execute action plans for improving production and fulfillment efficiency, focusing on meeting safety, quality, delivery, and cost goals.
Use lean methodologies to address operational issues, perform audits, track trends, and share best practices within the team.
Meet financial goals for distribution operations by forecasting labor needs, participating in the budget planning process, managing capital expenditures, and analyzing variances while implementing corrective actions.
Develop and refine warehouse operation systems, including managing product handling and storage, optimizing policies and procedures, and overseeing receiving, inventory management, and shipping processes. Collaborate closely with colleagues across different locations.
Lead the design and optimization of warehouse layouts, product flows, and handling systems, while evaluating and recommending equipment upgrades.
Drive continuous improvement in warehouse operations by analyzing workflows, staffing, space usage, and equipment, and implementing changes as needed.
Ensure effective coordination between the warehouse and other departments, such as sales, inventory control, and purchasing, to guarantee the availability of merchandise.
Maintain a safe working environment by setting, upholding, and enforcing health and safety standards, ensuring legal compliance, and promoting equality and ethical treatment of employees.
Stay up-to-date with industry trends and knowledge by engaging in professional development activities, reading relevant publications, networking, and participating in professional associations.
Work collaboratively with local sales and supply chain teams to ensure that both customer satisfaction and company objectives are met.
Promote a culture of safety by enforcing and maintaining rigorous safety standards in all warehouse operations.
Perform additional duties as required.
Qualifications:
Bachelor's degree in Business, Operations Management, or a related field, or equivalent professional experience.
At least 5 years of experience in warehouse operations management.
Minimum of 5 years of supervisory experience.
Proficiency in Microsoft Office Suite and ERP systems.
Occasional travel may be necessary for this position.
Independent Store Manager
Manager Job 7 miles from Whitehall
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.
Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.
Operating a Grocery Outlet Requires:
· Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)
· Responsibility for total store operations including complete management of the P&L
· Creating staffing models, hire, train and retain employees
· Utilizing an existing distribution channel to customize your product offering for your community
· Local organization partnerships to make a difference in your community
· Strong drive and motivation
· Being an ambassador for Grocery Outlet
Qualifications:
· 4 years of retail management experience
· Experience overseeing a large team including hiring and training
· Detail orientated, analytical, ability to think quickly and extremely results orientated
· Creative problem-solver
· Experience with merchandising displays
· Interest in autonomy and being able to make your own decisions for your retail store
About Grocery Outlet:
Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.
Grocery Outlet Privacy Policy - *************************************************
Operations Manager
Manager Job 4 miles from Whitehall
Operations Manager needed for leading paper manufacturing company
Operations Manager
Greater Allentown, PA area
$145,000 - $185,000 plus bonus
About:
A leading paper manufacturing company is seeking an experienced Operations Manager to join their team. In this role, you will have an opportunity to lead a team of experienced manufacturing professionals to ensure all tasks are completed safely and efficiently.
The Operations Manager will have the following responsibilities:
Lead continuous improvement initiatives within plant to drive efficiency
Monitor safety practices within plant
Oversee plant production operations
Identify manufacturing bottlenecks and implement corrective actions
The Operations Manager will have the following qualifications:
7-10 years' experience in pulp and paper manufacturing leadership
Bachelor's degree in engineering or related field preferred
Six Sigma and LEAN manufacturing certifications a plus
Experience leading continuous improvement projects
Strong written and verbal communication skills
Outbound Operations Manager
Manager Job 31 miles from Whitehall
The Distribution Center Outbound Operations Manager is responsible for overseeing the automated outbound operations (goods to person) within a distribution center. This role involves managing the efficient and timely processing of customer orders, coordinating the picking, packing, and shipping processes, and ensuring all outbound activities align with company standards and customer expectations. The manager will lead a team of supervisors, leads, and associates to achieve operational goals, while driving continuous improvement in productivity, quality, and safety.
Duties and Responsibilities:
Operational Leadership:
Direct and manage all outbound operations, including order picking, packing, and shipping activities.
Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
Develop and implement operational procedures and policies to enhance productivity, quality, and safety.
Team Management:
Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
Monitor team performance, providing regular feedback and conducting performance evaluations.
Process Improvement:
Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
Utilize data and metrics to drive decision-making and track progress on key performance indicators (KPIs).
Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.
Safety and Compliance:
Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
Conduct regular safety audits, training sessions, and emergency preparedness drills.
Address any safety incidents or concerns promptly and thoroughly.
Customer Focus:
Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
Address and resolve any customer complaints or issues related to outbound operations.
Collaborate with the customer service team to enhance the overall customer experience.
Budget and Resource Management:
Manage labor, equipment, and supply budgets for outbound operations.
Optimize resource allocation to achieve cost-effective operations.
Prepare and present reports on operational performance, budget adherence, and improvement initiatives.
Required: Education, Skills, Abilities and Experience
Bachelor's degree, preferred Supply Chain Management, Logistics, Business Administration, or related field; or equivalent work experience.
5+ years of experience in distribution center operations, with at least 3 years in a supervisory or management role.
Experience leading in a large, diverse work force in a dynamic work environment that is driven by accurate and timely (same day) order fulfillment.
Experience leading and planning DC Operations in automation environment for high volume, multi-channel distributor
Strong knowledge warehouse management systems (WMS) and other related technologies.
Excellent leadership, communication, delegation and interpersonal skills.
Proven ability to manage and motivate teams in a fast-paced, dynamic environment.
Strong analytical and problem-solving abilities.
Experience driving a culture of safety and continuous improvement using Lean methodologies
Working Conditions:
The job will be performed entirely in a warehouse where conditions can range from warm to cool. The job will be performed in a shared office. Will work around warehouse machines and equipment with a moderate level of noise. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the manager's job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Travel Center General Manager (Must Be Relocatable)
Manager Job 21 miles from Whitehall
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $48,900.00 - $72,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job LocationRequiredPreferredJob Industries
Other
Restaurant Manager
Manager Job 28 miles from Whitehall
About the job
About the job
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family of associates. That's why we offer paid Store Management Leadership Training, mentorship, and support from our Panda community that cares about your success.
What You'll Do As A Store Manager: You are in charge of the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide an 8 or more weeks of store leadership training program. What You'll Do As An Assistant Manager: You are in charge of assisting the operation of a single store. This includes, but is not limited to, hiring, managing and directing of associates to achieve financial goals and ensuring the delivery of exceptional guest experiences. It's up to you to make your store a success. Don't worry! In order to prepare you for success, we will provide a 3 or more weeks of store leadership training program.
How we reward you:
Free meals at work while working at Panda
Generous compensation package with bonus opportunities
Discounts at theme parks, gym memberships, and much more
Full medical, dental, and vision insurance**
401K with company match
Paid time off and paid holidays**
On-going career and leadership development, including comprehensive training
Continuous education assistance and scholarships**
Lucrative associate referral bonus
Income protection including Disability, Life, and AD&D insurance**
Pre-Tax Dependent Care Flexible Spending Account**
Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.
Desired Skills & Experience:
High school diploma required
Flexibility to work in a store within a 50-mile radius
Able to work a flexible schedule, including weekends
Food Safety: Serve Safe certified
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to Human Resources.
Route Service Manager - UniFirst
Manager Job 16 miles from Whitehall
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Plant Operations Manager
Manager Job 4 miles from Whitehall
Job Title: Plant Operations Manager
Filter King LLC is expanding operations and is seeking a skilled and results-driven Plant Operations Manager to lead our new air filter manufacturing and shipping facility in Allentown, Pennsylvania. This role requires a hands-on leader who excels in troubleshooting, maintenance, and overseeing high-quality production. The Plant Manager will ensure efficient operations, uphold quality standards, and maintain a safe work environment. Initial training will take place in Miami, FL, for two weeks.
Key Responsibilities:
Operate and Maintain Equipment: Set up, adjust, and monitor machinery to produce high-quality output with minimal waste. Coordinate maintenance and troubleshoot issues to ensure optimal equipment performance.
Lead and Develop Team: Oversee hiring, training, and scheduling of staff. Coach team members to enhance skills, encourage cross-training, and create a collaborative and versatile workforce.
Ensure Quality Control: Conduct inspections at every production stage to meet client specifications, identifying and resolving errors before shipping.
Manage Inventory: Track and replenish materials to ensure seamless production operations.
Enforce Safety Standards: Ensure compliance with safety regulations while maintaining a clean and organized work environment.
Report Production Metrics: Keep detailed records of production performance and generate reports for upper management.
Other Duties:
This job description is not exhaustive. Additional duties may be assigned as necessary to support the company's needs.
Qualifications:
At least 3 years of experience as a Plant Operations Manager or in a similar leadership role (such as Shift Leader) in a dynamic manufacturing environment. Experience in air filters or related industries is a plus.
Exceptional leadership, communication, and problem-solving skills.
Strong mechanical aptitude and troubleshooting skills.
Experience managing a self-directed work team environment.
Solid knowledge of production planning, logistics, and inventory management.
Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines.
Proficiency in MS Office products.
Training Details:
Training will take place at our Miami facility for approximately two weeks.
How to Apply:
If you meet the qualifications, please submit your resume highlighting your relevant experience through LinkedIn.
We look forward to welcoming an experienced and dedicated Plant Operations Manager to our team!
Transportation Operations Manager
Manager Job 31 miles from Whitehall
We are seeking a highly motivated and experienced Operations Manager to oversee and optimize daily operations for our passenger transportation services. We operate ambulances, paratransit vans, minivans, sedans, and extended vans across the State of PA. The ideal candidate will be responsible for ensuring efficient, safe, and customer-focused transportation solutions. This role involves managing staff, optimizing route planning, maintaining compliance with transportation regulations, and driving operational excellence.
Key Responsibilities:
Oversee day-to-day operations, including scheduling, dispatch, fleet management, and customer service.
Develop and implement operational policies and procedures to enhance service efficiency and safety.
Monitor and analyze key performance indicators (KPIs) to improve operational effectiveness.
Ensure compliance with all local, state, and federal transportation regulations.
Lead and manage transportation staff, including drivers, dispatchers, and support personnel.
Coordinate vehicle maintenance and inspections to ensure safety and reliability.
Develop and manage budgets, cost control strategies, and resource allocation.
Manage profit and loss (P&L) responsibilities, including revenue forecasting, cost analysis, and financial reporting.
Implement and oversee training programs to improve service quality and regulatory compliance.
Address and resolve customer complains and service issues effectively.
Collaborate with other departments to streamline processes and improve overall company performance.
Qualifications & Requirements:
Bachelor's degree in Business Administration, Transportation Management, Logistics, or a related field preferred.
Minimum of 5 years of experience in operations management within the transportation or logistics industry.
Strong leadership and team management skills.
Knowledge of transportation laws, regulations, and best practices.
Experience with scheduling, dispatching software, and fleet management systems.
Excellent problem-solving, organizational, and communication skills.
Ability to work in a fast-paced environment and make quick, effective decisions.
Proficiency in Microsoft Office Suite and other relevant software tools.
Valid driver's license; CDL preferred but not required.
Merchandise Manager
Manager Job In Whitehall, PA
Manager, Merchandise Execution
Whitehall, PA, United States
Full time Schedule
$53,500-$89,400
Annually*
* based on job, location, and schedule
Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Style Merchandise Execution ensures that every Macy's store customer enjoys an exceptional shopping experience. They lead a team in ensuring merchandise is presented attractively. Responsible for overseeing all merchandising activities, including product movement, price changes, signage, visual execution, event set-up, and reverse logistics, they bring creativity, visual flair, and trend knowledge to create inspiring fashion displays. They also cultivate a supportive work environment for an inclusive team, using coaching, training, and positive management to motivate and inspire.
What You Will Do
Apply your fashion and merchandise execution experience and knowledge to drive sales and profits.
Implement optimal merchandise execution standards by interpreting seasonal and monthly execution guides and tailoring them to store architecture and product assortment.
Lead the communication, execution, and training of visual merchandising directives, merchandising standards for each business category, and brand partner requirements to ensure the store floor is customer-ready at all times.
Create stunning store displays using various resources.
Strategize on pricing, signage, visual presentation, events, and merchandising.
Provide strategic support for Own Your Style fixtures, fashion trends, and setups.
Lead DEI initiatives through mannequin and trend presentations that inspire customers to discover their personal style.
Document your work with photos to create visual resources that educate and inspire others.
Train the Manager of Sales & Customer Service on merchandising execution standards and techniques.
Interview, hire, train, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish work strategy; provide insight and decision support; direct and manage the team to meet or exceed performance and behavioral expectations; address and resolve concerns.
Coach team members in effective merchandising techniques.
Manage inventory, including receipt flow, placement, and stockroom organization.
Work a flexible retail schedule, including days, evenings, weekends, and holidays.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Skills You Will Need
Fashion and Merchandise Execution: Ability to apply experience and knowledge to drive sales and profits through effective merchandising.
Visual Merchandising: Proficiency in leading the communication, execution, and training of visual merchandising directives to ensure a customer-ready store environment.
Strategic Thinking: Ability to strategize on pricing, signage, visual presentation, events, and overall merchandising to enhance sales and customer experience.
Trend Awareness: Knowledge and support for fashion trends and Own Your Style initiatives to drive customer engagement.
Documentation and Communication: Capability to document work effectively with photos and communicate clear strategies and expectations to the team.
Leadership and Team Development: Proficiency in managing, coaching, developing, and motivating a diverse team to achieve performance goals.
Inventory Management: Skill in managing inventory flow, placement, and organization to optimize store operations.
Effective Communication: Strong skills in communication, writing, and presenting ideas clearly and persuasively.
Sense of Urgency: Understanding of prioritization and urgency in a retail environment.
Team Collaboration: Enthusiasm for working collaboratively with customers and colleagues to achieve store goals.
Technical Proficiency: Competence in using Microsoft suite, computers, and handheld devices for daily operations and communication.
Who You Are
Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
Apply Now
Job Info
Job Identification70217
Job CategoryStores
Posting Date03/17/2025, 07:35 AM
Locations 300 Lehigh Valley Mall, Whitehall, PA, 18052, US
General Manager
Manager Job 31 miles from Whitehall
GENERAL MANAGER - HVAC COMMERCIAL SERVICE
Our client is a leading Commercial/Industrial HVAC/R & Plumbing Company, headquartered in Eastern PA. They provide Commercial, Industrial and Institutional Plumbing, Heating Ventilation Air Conditioning and Refrigeration (HVAC/R), Piping, Design Build, Pipe Video, Industrial Boiler Service, and more.
WHAT MAKES YOU A GOOD FIT?
1. Lead - Hire and coach Mechanical Solutions Sales Reps & Project Solutions Sales Reps to achieve company sales goals.
2. Manage - Oversee the sales, accounting, and service department.
3. Support - Support the branch's maintenance base total through financial oversight of maintenance agreements in addition to building and managing the sales team and supporting the operations team.
4. Budget - Oversee the branch's P&L, operating costs, and financial statements.
ROLE & RESPONSIBILITIES
Meet planned growth, profit, maintenance base, and customer retention goals through leadership and management of staff. Implement proven processes and systems while redeeming customer obligations in a timely, cost-effective, high-quality manner
• Redeem annual plan in bookings, activity, sales cost, G&A cost, sales headcount, actual gross profit, maintenance base, and net operating income through leadership and management of staff in specific assigned markets.
• Knowledgeable understanding of systems for both project and maintenance agreements. Able to effectively price and recommend maintenance programs. Train, direct, and evaluate staff regarding systems knowledge to minimize risks.
• Understand customer organization and decision-making process to effectively participate in strategy development and presentation. Train, direct, and evaluate staff in the development and implementation of effective sales strategies.
• Train, direct, and evaluate the sales force to achieve annual booking goals. Participate with the sales force in the development and implementation of sales campaigns, programs, and procedures. Support staff in the use of sales tools. Provide direct sales assistance on key accounts.
• Evaluate the current market (i.e., market share, geography, customer service mix, etc.). Identify new markets. Develop and execute a plan for market penetration that assures the attainment of profit goals. Assign sales force.
• Train, direct, and evaluate staff to promptly and efficiently resolve customer complaints. Participate with other unit personnel in the resolution of customer complaints where necessary.
• Train, direct, and assist the sales force to increase existing customer maintenance coverage and/or services.
REQUIREMENTS
• Bachelor's Degree strongly preferred, High School Diploma or GED is required.
• Minimum ten (10) years of HVAC service-industry experience.
• Minimum five (5) years of experience managing people, ideally managing managers of people.
• Previous experience and knowledge of HVAC designs, HVAC maintenance & project sales, applications, and energy-saving solutions a big plus.
• Strong leadership and hands-on team-building qualities.
• P&L experience
COMPENSATION & LOCATION
This position will be based out of Eastern PA. This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include a base salary, aggressive incentive plan, car allowance/company vehicle, 401K with annual company contribution, and comprehensive healthcare benefits.
Assistant Manager
Manager Job 16 miles from Whitehall
Come Join Panera Bread an industry leading, award winner!
We are committed to maintaining the standards that make Panera Bread special including fresh food, welcoming environment, exceptional service, and safety and sanitation.
About the Assistant Manager position:
Our Assistant Managers play an integral role in the success of their Café. Responsibilities include coaching and training café associates, managing the café financials through labor and food costs, keeping the team enthusiasm and motivation high so that our guests are sure to enjoy a warm Panera Bread experience. Responsibilities include, but are not limited to:
Oversee all aspects of the dining experience for guests including food preparation and presentation, café cleanliness, ambiance, and overall café warmth. Manage all financial aspects of the café including both food and labor costs.
Assist the General Manager is selection, hiring, training, and development of café associates.
Maintain a safe and healthy environment by following all safety and sanitation standards and procedures.
We are looking for:
3+ years restaurant/retail management or supervisory experience
Basic food safety understanding and practice
Must be 18 years old
Must have reliable transportation
Must have open availability
Additional benefits of joining:
Competitive pay
Bonus Potential (Monthly)
Medical, Dental, Vision, Disability and Life insurance benefits
401(k) plan
Paid vacation
Free Employee Meals
Travel Center General Manager (Must Be Relocatable)
Manager Job 21 miles from Whitehall
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $48,900.00 - $72,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
Lead, Full Time - Old Mill District
Manager Job 17 miles from Whitehall
About the RoleIn this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.What You'll Do
Consistently treat all customers and employees with respect and contribute to a positive work environment.
Promote customer loyalty by educating customers about our loyalty programs.
All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
Support sales leader during (non-peak) hours, with the customer as the primary focus
Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
Build and share expertise in the product lifecycle
Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
Leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.
Who You Are
You embody Gap Inc's Purpose, Mission, Vision, Values and Behaviors
Provides clear and direct communication of expectations.
Ability to utilize technology effectively to engage with customers and team to meet goals
Demonstrate interest and initiative towards continuous improvement and growth
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
T-Mobile Retail Associate Manager STROUDSBURG | Pocono Commons Dr
Manager Job 28 miles from Whitehall
We're a national T-Mobile Preferred Retailer with 300+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading!
Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They live and breathe the T-Mobile brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role?
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
* Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
* Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
* Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
* Assist Retail Store Manager is daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
* Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
* How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with T-Mobile employees across channels, including business and customer service to:
* Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
* Successfully identify and handoff small business leads.
* Develop strong peer relationships where we are all accountable for the company's success.
* Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
* Leadership!
* Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
* Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
* Being effective with operational, financial and performance management.
* Amazing communication skills, to your team and customers.
* Prior wireless sales experience.
What's in it for you?
* Employee Stock Ownership Program (ESOP)
* Competitive hourly pay
* Bonus earnings
* Automatic raises when reaching attainable milestones
* Exciting opportunities for career advancement
* A culture of care & excellence
* Health Benefits for Full Time Employees
What "must haves" do you need?
* Be at least 18 years of age
* High school degree or GED
* Ability to stand for long periods of time
* Ability to lift objects weighing up to 25lbs
* Reliable transportation
* Full Time (40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: *******************
Inquiries: **************************
Seasonal Laborer - Streets
Manager Job 7 miles from Whitehall
Department PW/Streets Type of Position Seasonal Salary/Pay Rate $15.00 per hour Deadline to Apply ongoing MINIMUM QUALIFICATIONS Must be 18 years of age or older and possess a valid driver's license. REQUIREMENTS Must pass a criminal background investigation. NATURE OF WORK PERFORMED This seasonal position in the City's Streets Bureau works from May through August assisting the Bureau with general labor tasks. EXAMPLES OF WORK PERFORMED
Assists in patching of City streets by shoveling, spreading, and raking gravel/asphalt; cleaning of City streets by removing debris; and painting duties.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Must be able to life and carry a minimum of 40 lbs; must be able to work outdoors in direct sunlight and hot temperatures for extended periods of time; must be able to understand and follow instructions. Some construction or matintenance experience preferred.
HOW TO APPLY Anyone interested in applying should submit an application to ********************* or City of Bethlehem, Human Resources, 10 E. Church St, Bethlehem, PA 18018. While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.
Assistant Manager: Merchandising
Manager Job 31 miles from Whitehall
Who We Are For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend décor, we offer a high-quality assortment at a great value you won't find anywhere else.
And, while diversity of product is critical to our success as a retail brand, it is our culture of diversity and belonging that allows us to thrive as a team. Each and every individual's contributions and unique perspective matter and inspire us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.
What You'll Do
* In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors.
* Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
* Consistently exemplify, maintain, and foster the culture and values of World Market.
* Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management.
* Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
* Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
* Additional duties and responsibilities as assigned by and in the absence of the Store Manager.
Essential Duties and Responsibilities of Merchandising
* Utilize all company tools and training resources to educate the team on merchandising standards and visual presentation skills; validate replenishment and recovery routines.
* Manage publication calendar and delivery schedule to plan for and validate visual workload effectively; partner with the leadership team to effectively schedule all workload.
* Responsible for organizing, planning, and executing all signage and graphics in partnership with the entire management team.
* Validate and maintain all inventory management and data integrity routines.
What You'll Bring
* Leadership skills including: Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
* Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.
* Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
* Minimum Age 21 years.
* Ability to lift up to 40 lbs.
Why We Love It
* Flexible scheduling to support your work-life balance.
* Associate discount to World Market!
* A fun and supportive work environment where you feel welcome and safe.
* A culture of inclusion that empowers you to be your best authentic self.
* Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.
Part time associates are eligible to participate in the Company's 401(k) retirement savings plan after working 250 hours within their first three (3) months of employment.
Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: **************
Email: *************************
This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.
An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
Independent Store Manager
Manager Job 28 miles from Whitehall
Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.
Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.
Operating a Grocery Outlet Requires:
· Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)
· Responsibility for total store operations including complete management of the P&L
· Creating staffing models, hire, train and retain employees
· Utilizing an existing distribution channel to customize your product offering for your community
· Local organization partnerships to make a difference in your community
· Strong drive and motivation
· Being an ambassador for Grocery Outlet
Qualifications:
· 4 years of retail management experience
· Experience overseeing a large team including hiring and training
· Detail orientated, analytical, ability to think quickly and extremely results orientated
· Creative problem-solver
· Experience with merchandising displays
· Interest in autonomy and being able to make your own decisions for your retail store
About Grocery Outlet:
Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 520 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 520 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.
Grocery Outlet Privacy Policy - *************************************************
Route Service Manager - UniFirst
Manager Job 21 miles from Whitehall
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws