Manager Jobs in Wareham, MA

Haverhill is a fast-growing jewelry brand dedicated to crafting timeless, personalized pieces. We blend timeless design with a legacy of quality and craftsmanship, delivering meaningful jewelry to customers around the world. At Haverhill, we pride ourselves on providing exceptional products and memorable customer experiences. Position Summary We are seeking a dynamic and experienced Customer Service Manager to lead our customer support team, ensuring our clients receive top-tier assistance throughout their purchase and ownership journey. The ideal candidate will be someone who thrives in a fast-paced, growing environment, demonstrates a deep passion for customer satisfaction and sales, and embraces technology-including AI-to optimize efficiency without sacrificing quality. This role is primarily on-site in our Warren, RI office, with some flexibility for remote work. Typical Weekly Hours: Full Time (40 hours) Peak Season Note: During high-volume sales periods (such as Mother's Day and Christmas), overtime may be required and is considered mandatory. Key Responsibilities Team Leadership and Management Directly supervise a team of two (2) current Customer Service Representatives, with the potential to scale the team over time. Plan and implement growth strategies, which may include expanding the in-house team, managing an outsourced agency, or a blend of both. Develop performance goals and benchmarks, ensuring team members have the guidance and resources to meet and exceed targets. Foster a positive, collaborative environment that emphasizes quality service, continuous improvement, and efficient use of technology. Customer Experience & Sales Support Own the end-to-end customer journey, from initial inquiry to post-purchase support, with a focus on delivering outstanding experiences. Provide styling advice, guiding customers in product selection while shopping live on ***************** or through scheduled virtual consultations. Identify and execute upselling and cross-selling opportunities to drive sales while maintaining a customer-centric approach. Design and implement policies, procedures, and processes that streamline customer interactions and enhance satisfaction. Operational Excellence Monitor and analyze support metrics (e.g., response times, resolution rates, customer satisfaction scores) to identify trends and areas for improvement. Collaborate with cross-functional teams (e.g., Marketing, Production, E-commerce) to address product or service gaps and align on customer service objectives. Maintain updated knowledge of product offerings, promotions, new launches, and styling tips. Technology & Tools Oversee the use of ReAmaze for customer support, ensuring the platform is optimized to respond to customer inquiries effectively. Leverage Shopify+ for order management, workflow automation, and seamless customer experiences. Identify opportunities to introduce or enhance AI-driven solutions to automate routine tasks, improve response times, and boost team efficiency-always balancing innovation with a personal touch. Conflict Resolution Handle escalated customer cases, using sound judgment to achieve resolutions that balance customer satisfaction with company objectives. Develop and maintain a clear and effective escalation process. Reporting & Analysis Provide regular updates to senior management on service performance, team achievements, and customer insights. Leverage data to forecast needs, optimize resource planning, and drive strategic decisions. Qualifications Bachelor's degree in Business, Communications, or a related field (or equivalent experience). 3-5 years of experience in customer service management or a related leadership role. Proven track record of building and leading high-performing teams. Strong understanding of customer service best practices, metrics, and methodologies. Experience with ReAmaze (or similar customer support platform) and Shopify+ (or similar e-commerce platform). Excellent verbal and written communication skills; comfortable interacting with various stakeholders and potential customers in styling or upselling scenarios. Tech-savvy mindset with an interest in leveraging AI-driven tools to enhance efficiency and maintain high-quality service. Ability to think critically, solve complex problems, and adapt quickly in a fast-paced environment. Passionate about delivering outstanding customer experiences and cultivating positive relationships. Experience working in, or a strong passion for, luxury goods and/or fine jewelry Why Join Haverhill? Impactful Work: Be part of a fast-growing brand that delivers meaningful, personalized products to customers worldwide. We were recently named to The Lead's Foremost 50 List - come & join our momentum! Growth Opportunities: Join a dynamic team in a rapidly expanding company where your contributions are recognized and rewarded. We've been named two years in a row (2023 & 2024) on the Inc. 5000 list of fastest-growing private companies in the USA - come grow with us. Collaborative Environment: Work alongside passionate professionals who value creativity, integrity, and teamwork. Location Flexibility: Enjoy an on-site role in Warren, RI with the added benefit of remote work flexibility. Competitive Compensation: $60,000 - $70,000 base salary annually (commensurate with experience), plus benefits and bonus potential. At Haverhill, we celebrate moments-and that includes the people who make them happen! We believe that creativity thrives in an inclusive, diverse, and welcoming environment. That's why we're proud to be an equal opportunity employer, embracing individuals of all backgrounds, experiences, and identities. No matter your race, color, religion, gender, national origin, age, disability, veteran status, or favorite ice cream flavor, you're welcome here. If you're passionate, talented, and ready to grow with us, we'd love to have you on our team.

Fusion Pharmaceuticals, a member of the AstraZeneca Group, is a clinical-stage oncology company focused on developing next-generation radioconjugates (RCs) as precision medicines. Fusion connects alpha particle emitting isotopes to various targeting molecules to selectively deliver the alpha emitting payloads to tumors. Fusion's clinical portfolio includes but is not limited to: FPI-2265 targeting prostate specific membrane antigen (PSMA) for metastatic castration resistant prostate cancer currently in a Phase 2 trial; FPI-1434 targeting insulin-like growth factor 1 receptor currently in a Phase 1 trial; and FPI-2068, a bispecific IgG-based EGFR-cMET targeted radioconjugate currently in a Phase 1 trial. Fusion has multiple other pipeline programs that will soon be entering into early FIH trials. In addition, Fusion is pursuing combination programs between RCs and other therapeutic modalities including DNA Damage Response Inhibitors (DDRis) and immune-oncology agents. To support execution for these programs, Fusion has a fully operational Good Manufacturing Practice (GMP) compliant state-of-the-art radioconjugate manufacturing facility to meet supply demand for our growing pipeline of RCs. Position Summary Fusion has opened a role within Quality Assurance, Quality Management Systems for a Document and Training Manager. This position will focus on GxP compliance within Fusion sponsored clinical trials and the R & D organization providing training and documentation management support in preparation for commercialization. This role will be responsible for providing operational and administrative process support for GxP Quality Systems. This role will report to the Senior Director, QMS. . Responsibilities • Responsible for the day-to-day activities related to training management for document lifecycle and training programs for Fusion's validated eLMS (Compliance Wire) and eDMS (Veeva Vault). • Collaborate cross functionally to ensure timely completion of training and periodic review, develop and provide metrics/KPI • Manage shared inboxes for Training and Document Management • Collaborate with Functional leads to develop, maintain and optimize curriculums for GxP functions • Responsible for ensuring that GxP training records are maintained, secure, and retrievable throughout defined retention cycles and external training documents are integrated into the eLMS • Responsible for the day-to-day activities related to training including, but not limited to, training audience definition, maintenance training matrix, training content development and delivery using a validated eLMS (Compliance Wire) • Assign end user training using eLMS, including, on-boarding of new employees, on-going assignments for new procedures, and/or quality initiatives • Responsible for troubleshooting eLMS and eDMS issues with users, provides business process guidance and hands-on support with training and document • Serves as primary system administrator and first line of customer support for training business processes and workflows, including assistance in approval routing of GxP documents, training completion entry in LMS and CV and JD management as per established processes • Collects user feedback for system enhancements and provides 1:1 assistance as needed • Manage and provide oversight of Document Management processes, eDMS system (Veeva) including but not limited to process improvements, record issuance, record retention and archive • Supports inspections by health authorities and maintain a state of inspection readiness • Assist in project related work as required, UAT, process exercises in support of eQMS implementation and enhancement projects for eLMS and eDMS as required • Support Quality Culture initiatives, such as training, process improvements, and its corresponding KPI's based on business needs • Perform other QMS projects and duties as assigned • Ability to manage direct report(s) Qualificatioms • Minimum of 5-8 years of previous GxP Training experience, QMS and, Document Control, experience in a regulated field strongly preferred • Bachelor's degree required, preferably in a scientific discipline or equivalent • Strong technical background with previous experience working with eQMS Veeva Vault is prefer red • Strong technical experience with eLMS, UL Compliance Wire is preferred • Strong written and verbal communication skills • Proficient in MS Word and Excel • Understanding of GxP regulations including GMP, GCP, GLP, PV Fusion Pharmaceuticals is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes, if contacted for an interview, please advise Human Resources if you require accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The AWS Cloud Operations Manager will oversee the design, optimization, and management of cloud infrastructure on AWS to ensure performance, scalability, and compliance with security standards for Boston Medical. This role leads a team of engineers while driving automation, cost efficiency, and continuous improvement through DevOps practices. The manager is responsible for monitoring, incident response, backup, and disaster recovery strategies, ensuring alignment with business continuity goals. Collaborating with cross-functional teams, the manager also supports cloud migrations and contributes to a Center of Excellence for cloud operations. Deep knowledge of AWS services, cloud security, and infrastructure as code is essential, along with a commitment to Boston Medical Center's mission of delivering exceptional care without exception.

Our healthcare client is looking for a fulltime Cloud Operations Manager. This role leads the daily management of AWS operations-including system monitoring, automation, cost optimization, and incident response-while guiding a team of cloud operations engineers and collaborating closely with cross-functional teams. Responsibilities Oversee and continuously improve AWS infrastructure to ensure high availability, scalability, optimal performance, and cost-effectiveness, including strategic capacity planning and autoscaling implementation. Direct the setup and maintenance of monitoring systems and lead rapid incident response efforts to maintain system integrity and minimize service disruptions. Uphold rigorous security standards and regulatory compliance by implementing best practices, collaborating with security teams, and safeguarding sensitive data across all cloud environments. Champion automation and DevOps methodologies by integrating infrastructure as code, streamlining CI/CD pipelines, securing backup processes, and optimizing system performance. Provide strong leadership and mentorship to cloud operations engineers, foster cross-functional collaboration, manage technical documentation, and drive successful cloud migration and operational excellence initiatives. Qualifications: Minimum 8 years of experience in an AWS operations or engineering role required, including experience in team management. AWS certifications required, with preference for: AWS Certified Solutions Architect and AWS Certified SysOps Administrator. Bachelor's degree in Computer Science, Engineering, or related discipline required. Please apply with an up to date resume

Sitework Operations Manager - Heavy Civil 📍 Bellingham, MA | 💼 Full-Time | 💰 $90,000 - $140,000 annually (based on experience) About Us We are a well-established, growing heavy civil construction firm based in Bellingham, MA, specializing in site development, mass excavation, utility installation, grading, and paving. With a reputation built on quality, safety, and integrity, we are looking for a seasoned Sitework Operations Manager to help lead and grow our field operations. Role Summary The Sitework Operations Manager will oversee daily field operations for multiple site development projects across the region. This role requires deep expertise in heavy civil construction, with a strong emphasis on managing crews, scheduling, equipment, subcontractors, and project performance. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and knows how to keep projects moving safely, efficiently, and profitably. Key Responsibilities Oversee sitework field operations for multiple active construction projects Coordinate with Project Managers, Estimators, and Superintendents to execute work plans and schedules Manage labor, equipment, and material resources across job sites Supervise and mentor field staff, foremen, and subcontractors Maintain strict adherence to safety protocols and ensure compliance with all OSHA and company standards Conduct regular site visits to monitor progress, troubleshoot issues, and ensure quality standards are met Track and report on job progress, productivity, and budget performance Assist with procurement, equipment logistics, and scheduling Qualifications 7+ years of experience in heavy civil/sitework construction Proven leadership in a similar operations or superintendent role Strong knowledge of sitework operations including grading, excavation, drainage, utilities, and roadwork Ability to manage multiple crews and projects simultaneously Excellent communication, coordination, and leadership skills Proficient in reading blueprints and civil/site plans OSHA 30 certification preferred Valid driver's license and reliable transportation What We Offer Competitive salary based on experience ($90,000 - $140,000) Health, dental, and vision insurance 401(k) plan with employer match Paid time off and holidays Company vehicle or vehicle allowance Supportive and team-oriented work culture

The Manager, AWS Cloud Operations is responsible for managing and optimizing cloud infrastructure hosted on Amazon Web Services (AWS) to ensure high availability, security, and performance. This role oversees the day-to-day operations, including monitoring, automation, cost management, and incident response, while leading a team of cloud operations engineers and collaborating with various departments. The Manager, AWS Cloud Operations also plays a key role in ensuring scalability, implementing security best practices, and aligning cloud operations with business objectives. Key areas of focus include resource optimization, disaster recovery, compliance, and driving automation and infrastructure improvements using DevOps practices. This position requires a strong understanding of AWS services, cloud management tools, and cloud security protocols to ensure that the infrastructure meets the company's performance and security standards. ESSENTIAL RESPONSIBILITIES / DUTIES: Cloud Infrastructure Management: Oversee the design, deployment, and management of AWS infrastructure and services (EC2, S3, RDS, Lambda, etc.). Ensure the availability, reliability, and scalability of cloud environments. Manage and monitor AWS resources, ensuring optimal performance and cost efficiency. Perform capacity planning and implement autoscaling policies to handle traffic fluctuations. Monitoring and Incident Management: Set up and maintain monitoring tools (e.g., Amazon CloudWatch, AWS CloudTrail) to track the health and performance of cloud resources. Respond to incidents and troubleshoot issues within AWS environments to ensure minimal downtime. Security and Compliance: Enforce AWS security best practices. Ensure HIPAA compliance and company policies regarding data security and privacy. Work with the security team to regularly assess and enhance security policies. Cost Optimization: Analyze and optimize AWS spending, implementing cost control strategies such as Reserved Instances, spot instances, and rightsizing resources. Provide reports on cloud costs and resource usage, and recommend strategies for cost savings. Use tools like AWS Cost Explorer and Trusted Advisor to monitor spending and identify inefficiencies. Team Leadership and Collaboration: Lead and manage a team of cloud operations engineers responsible for AWS infrastructure. Collaborate with infrastructure, network, integration, and security teams to align AWS operations with business goals. Provide technical guidance and mentoring to team members, ensuring adherence to best practices and AWS standards. Automation and DevOps: Drive the adoption of infrastructure as code (IaC) using tools like AWS CloudFormation. Automate deployment, scaling, and management of cloud resources to streamline operations and reduce manual intervention. Integrate CI/CD pipelines for Landing Zone Accelerator software releases. Backup: Ensure backups are configured for critical AWS services (e.g., RDS, EBS snapshots) and meet business continuity requirements. Performance Tuning and Optimization: Continuously monitor and tune the performance of cloud services to meet application and workload requirements. Ensure a stable performance environment for mission-critical enterprise systems Documentation and Reporting: Maintain comprehensive documentation of the AWS environment, including architecture diagrams and operating procedures. Provide regular status reports on system performance, incidents, and ongoing operational tasks to management. Application Migrations: Collaborate with Infrastructure, Network, Integration, and Security teams to migrate clinical and business applications from on-premise data center to AWS. Cloud Operations Center of Excellence: Build a training curriculum and corresponding certification matrix, based on job level. Participates in Change Management and Root Cause Analysis meetings as directed. Proactively research and locate the necessary tools and processes to identify troublesome trends as they develop; analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring; maintain high service levels for the user community. Participate in various IT projects Communicates with departmental and business unit managers, as well as project manager and leaders, to define support initiatives and solutions Interacts with individuals at all levels of the organization Has effective working relationships with peers in other areas of IT organization, which are essential for maintaining good public relations, facilitating communications, and soliciting useful feedback Has collaborative working relationships with outside vendors, which will help to enhance service delivery capabilities Develops relationships with professional organizations, peer groups, and industry trade groups to stay current with technology Maintains expert level of technical knowledge. Additional responsibilities as assigned by Management May be called to work off hours, weekends and holidays to provide technical support to the Institution. Required to carry a pager at all times. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Bachelor's degree in Computer Science, Engineering, or related discipline required. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: AWS certifications required, with preference for: AWS Certified Solutions Architect and AWS Certified SysOps Administrator. EXPERIENCE: Five years of experience managing a cloud operations teams. Minimum 8 years of experience in an AWS operations or engineering role required. Experience with monitoring, automation, and cloud management tools (CloudWatch, CloudFormation, Terraform, Jenkins) required. KNOWLEDGE, SKILLS & ABILITIES (KSAs) In-depth knowledge of AWS services, architecture, and best practices. Strong understanding of cloud security, governance, and compliance standards. Excellent problem-solving, troubleshooting, and incident management skills

Multi-Unit Studio Manager Reports To: COO Pure Glow is changing the perception of a tanning salon franchise with an elevated design experience, safer ingredients and game-changing results, leading the charge in a rapidly growing $1.6B category. This is an exciting opportunity to shape the future of an emerging consumer brand at the intersection of beauty and wellness. Job Summary: As a Multi-Site Studio Manager, you will be integral to maintaining and elevating the operational excellence across our Back Bay, Seaport and Wellesley location studios. The standards, processes, and training developed in the corporate studios will be used for our franchise organization to follow. You will lead the hiring, training, and development of staff, ensuring each studio reflects the highest standards of performance, customer service, and operational efficiency. Your role will include upholding the company's culture, implementing accountability measures, and setting clear expectations. You will oversee the daily operations, from staff scheduling and technical training to maintaining equipment and ensuring safety and hygiene protocols are met. In addition to managing the studio environment, you will drive sales initiatives for memberships, packages, and products while supporting administrative functions like inventory management and customer inquiries. Your leadership will ensure each studio offers a welcoming and professional atmosphere, aligned with the brand's commitment to quality and service. Key Responsibilities: Leadership & Staff Development: Oversee the recruitment and ongoing development of staff across all corporate studio locations (Airbrush Tan Specialists, Front Desk, and Assistant Managers). Foster a culture of high performance, teamwork, and accountability, ensuring all team members are aligned with company values and operational standards. Customer Experience & Sales: Lead initiatives to drive exceptional customer service across all studios, ensuring a consistently positive experience for clients. Support sales strategies for membership, packages, and products, and assist in achieving revenue goals across locations. Operational Excellence: Manage day-to-day operations for all corporate studio locations, ensuring smooth execution of daily activities. Monitor and maintain studio facilities, equipment, and resources to uphold a clean, safe, and welcoming environment for staff and clients. Training & Compliance: Implement operational and training standards across all corporate studio locations, serving as the standard for franchisees to train on and adhere to from company policies, to procedures, to best practices. Provide guidance and support to corporate and franchisees. Performance & Accountability: Set performance expectations for staff, monitor progress, and conduct regular evaluations. Implement corrective actions when necessary and provide ongoing feedback to ensure consistent achievement of key performance indicators (KPIs). Scheduling & Resource Management: Oversee the scheduling of staff and studio resources to meet the demands of the business, ensuring adequate coverage during peak hours and flexibility to adapt to changing needs. Ensure efficient use of time and resources across all locations. Continuous Improvement: Identify opportunities for operational improvements, cost-saving measures, and process optimizations. Collaborate with senior management to implement new strategies and improve overall studio performance. Health, Safety & Hygiene: Ensure strict adherence to health, safety, and hygiene standards across all studio locations, implementing protocols for cleanliness, equipment sanitation, and overall safety compliance. Administrative & Operational Tasks: Manage administrative duties such as inventory control, client appointment scheduling, and handling customer inquiries and concerns. Maintain organized records and ensure accurate reporting across multiple locations. Experience & Background: 5+ years of leadership experience in a beauty, wellness, or service-based industry 2+ years of multi-unit experience (Bonus: in a franchise business) Strong leadership qualities, including problem-solving, decision-making, and the ability to motivate a team. Excellent written and verbal communication and organizational skills, with the ability to multitask and prioritize effectively. Ability to execute company initiatives, drive sales, and achieve studio goals, including upselling memberships and retail products. Proven ability to manage and develop a team, including hiring, training, and coaching employees to deliver an exceptional client experience. Exceptional customer service and client relations experience, with a proactive approach to resolving concerns and ensuring client satisfaction. Operational experience, including scheduling, inventory management, and maintaining studio cleanliness and organization. Compensation: Competitive salary, performance bonus and benefits package commensurate with experience. To Apply: Please submit your resume and cover letter detailing your experience and qualifications for this role. Preference given to candidates eager to start.

ABOUT THE DEPARTMENT: The Cambridge Water Department (CWD) is a municipally owned and operated water utility, responsible for the treatment and delivery of water to the City of Cambridge. The department is also responsible for the preservation, protection, and management of the City's watershed and reservoirs. ABOUT THE ROLE: The Distribution division of the water department maintains the city's transmission and distribution system with routine maintenance and emergency response efforts. These divisions work to ensure uninterrupted water service for city wide fire protection and all users within the City of Cambridge. ESSENTIAL DUTIES AND RESPONSIBILITIES: Under the general guidance and direction of the Director for Distribution and Engineering Operations the Assistant Manager of Distribution will support the division in the following ways: Oversees up to 20 distribution and transmission personnel; schedules and assigns daily work to distribution and transmission crews; enforces safety regulations; reviews work of crews and personnel to ensure compliance with assignments and department policies and procedures. Oversees daily maintenance and/or replacement projects ensuring all public notifications, police details, utility digsafe notifications and all applicable site preparations are complete as needed. Takes responsibility for deploying the appropriate Department resources to respond to emergencies. Develops, implements, and monitors programs to maintain, repair or replace valves, hydrants, services, curb boxes, water mains and other appurtenant facilities - including the raw water Stoney Brook conduit from up country reservoirs. Operation and maintenance of the three MWRA water system inter-connects. On-call at least every three weeks and takes responsibility for deploying Department resources to emergencies (Including, but not limited to, water main or service breaks, potential cross connections, dirty water complaints, etc.). Coordinates Department work force and equipment to support City and Department snow operations. Oversees the assignment and supervision of work assignments for Working Supervisors, Construction Inspectors, and others (Mechanic, Inventory Control and Dispatch) as may be assigned/required to perform daily tasks. Plans work assignments, monitors performance, and takes action to reduce backlogs. Develops, implements, prepares, and analyzes management reports to track Division performance. Maintain adequate records, files, maps, to document work performed and improvements made to the water system. Works closely with the Engineering Division to properly document improvements in GIS to accomplish this task. Assists in the inspection of work performed on the water system by department crews. Ensures Distribution division maintains appropriate stockpiles of construction materials and the removal of construction spoils. Monitors condition and works with the department mechanic to ensure readiness of the division's vehicle fleet and heavy construction equipment. Performs special projects as may be assigned. MINIMUM REQUIREMENTS: Education/Experience/License: High School diploma required. At least 5 years of full-time progressively responsible experience in water works construction management and employee supervision. Current Massachusetts D3 Water Distribution Operator license required. Current Massachusetts driver's licenses required. Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Self-motivated, positive attitude initiative taker with the ability to lead, be a team player, build consensus and strive for the best. Good working knowledge of Microsoft Office products (excel, word, access, power point, etc.) Use of field "laptop/tablet" for GIS updates to distribution and transmission system (i.e., status of valves from valve exercising program, incorrect pipe documentation uncovered from field excavation, etc.) The ability to interact professionally with all City staff and members of the public. Willingness to dedicate time and respond day or night to get the job done. The City of Cambridge's workforce, like the community it serves, is diverse. Demonstrated ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies in a courteous, compassionate, and professional manner. PREFERRED QUALIFICATIONS: Massachusetts Grade D4 Distribution Operator license is highly desirable. Undergraduate degree in environmental, civil, or mechanical engineering is desirable. PHYSICAL DEMANDS: Ability to access, input, and retrieve information from a computer. Ability to answer phones, maintain multiple files, and lift a minimum of at least 10 pounds. Ability to travel throughout the City of Cambridge to various meetings, etc. Work involves frequent site visits, requiring travel to and through active construction zones, driving, walking, bending, squatting, reaching, and stretching. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. WORK ENVIRONMENT: Work involved is both indoors in a professional office setting and outdoors including construction sites and congested city roadways under all weather conditions. Standard office environment. Fluorescent lighting and air conditioning. Moderate noise level. This position may be eligible for hybrid work under the City's Telework Policy, depending on operational needs. SUMMARY OF BENEFITS: Competitive benefits package including: Competitive health, dental, and vision insurance Vacation and Sick leave eligible Sick Incentive Pay Eligible 3 Personal days 14 Paid Holidays Management Allowance, $2700 year City employee transportation benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle) REQUIRED DOCUMENTS: Please upload the below documents to complete your application: Resume Cover Letter PDN-9e9769b9-0414-4d44-9ac3-a74e5ca15de6

Subaru of New England (SNE), the exclusive distributor of Subaru cars and parts to Subaru retailers in the six New England states is seeking a District Service Quality Manger to join the Fixed Operations Team. The District Service Quality Manager(DSQM) travels to Subaru retailers within their assigned New England district to assist technicians with difficult diagnostics and repairs. The DSQM also consults with the retailer's individual service managers to assist in targeting a training plan for each individual technician. This position interfaces with Subaru of America's (SOA) top-quality experts to investigate product quality as well as the effectiveness of product improvements. When not traveling, the DSQM provides technical support via phone and email to Subaru retailers and technicians and reviews field reports to identify trends. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist Subaru retailers by providing expert advice and technical assistance with difficult vehicle diagnostics and repairs both in person and remotely to resolve a wide-range of technical vehicle issues. Educate retailer's personnel while providing technical assistance. Create a training path for the development of each technician at each store. Advise retailers on attaining their Subaru Technical Training Requirements. Counsel retailers on their Dispatch Score , which measures whether a technician was properly trained to complete a repair on a warranty claim. Monitor Fixed Right the First-Time scores and other metrics with service management and technicians to identify areas of concern. Monitors and promotes retailer usage of the TechShare platform to ensure field reporting of quality concerns. Manage cases escalated to Techline and Customer Advocacy Department (CAD) within district. Evaluates the need for additional technical expertise over and above what the retailer can offer. Leads root cause field investigations to gather needed facts for engineering to resolve significant field technical issues. Assist District Parts & Service Managers with technical assistance for retailer pre-authorization requests for warranty claims over a certain amount and for time requests over two hours. EDUCATION AND/OR EXPERIENCE 6 to 8 years' experience as an automotive technician preferred, or similar experience. Must attend, pass and maintain all 8 ASE certifications and attend and pass all of SNE's and SOA's technical training courses. Computer proficiency with knowledge of Outlook, Word, Excel, and PowerPoint. QUALIFICATIONS Maintain a current and valid driver's license with an acceptable driving record as established by the Company's insurance provider. The ability to road test vehicles with automatic and manual transmissions. Position requires 70% travel via motor vehicle to which will include long distances. Must be able to travel out of region for required trainings and conferences. Must read and comprehend instructions and information, both orally and in writing. Must possess excellent communication, presentation, and interpersonal skills. Must have the ability to learn new/proprietary SNE and SOA software systems. Laptop computer work for up to 2 to 3 hours on a daily basis including the compilation of reports. DSQM may be required to stoop, kneel, crouch, crawl, reach, lift approximately 50 lbs. and carry during the course of a retailer contact.

Are you a strategic leader ready to drive growth and make a meaningful impact? Stannah Stairlifts, a privately-owned global leader in mobility solutions, is hiring a General Manager to lead North American operations, overseeing the U.S. and Canada. This is a unique opportunity to join a mission-driven company with over 150 years of history, where you'll have the autonomy to build and grow your own senior leadership team as the organization evolves. We don't just make stairlifts, we transform lives by making homes more accessible. Join us and lead with purpose. ON-SITE LOCATION & TRAVEL HYBRID role based in Franklin, MA ( 3-4 days onsite per week ) 10% travel across North America, with occasional visits to our UK headquarters 🌟 THE ROLE: LEAD, GROW & INNOVATE As our General Manager, you will drive profitable growth, optimize operations, and elevate the customer experience across North America. Reporting to the Chief Commercial Officer, you will be responsible for all staff of Stannah North America and oversee all major business functions, including: Business Strategy & Leadership - Oversee P&L and Balance Sheet for North America B2C, driving profitable growth through leadership of marketing, sales, technical operations, and administration teams. This role will also involve regular collaboration with our UK-based C-suite and global senior leadership team. Marketing & Customer Acquisition - Develop and manage marketing strategies to increase brand awareness, customer enquiries, and competitive positioning. Sales & Customer Conversion - Optimize lead generation and conversion processes, ensuring efficient contact center and field sales operations to enhance customer experience and performance. Operations & Service Excellence - Oversee installation and service teams, ensuring high efficiency, quick response times, and exceptional customer satisfaction. Financial & Compliance Oversight - Ensure adherence to local laws and regulations, maintain accurate financial records, and implement effective budget and forecasting strategies. People & Culture - Collaborate with senior leadership to develop HR, financial, and IT strategies while mentoring and coaching the senior management team. 🌟 WHAT YOU BRING TO THE TABLE Education - Bachelor's degree (or equivalent experience) Financial & Commercial Acumen - Demonstrated success in managing P&L, balance sheets, and business growth in a direct-to-consumer business environment. Sales & Operational Leadership - Experience leading high-value sales operations, including contact centers and field sales teams. Proven ability to inspire teams, collaborate cross-functionally, and drive alignment across all levels. Strategic & Change Management Expertise - Strong background in business transformation, organizational development, and process improvement. Leadership Attributes - Ability to lead with a results-driven and ethical approach. Maintains composure under pressure while demonstrating adaptability, strong communication, sound judgment, and strategic thinking. Base Salary Range: $200,000 - $225,000; based on experience. This role is also eligible for an annual performance-based bonus with an OTE of 25%. BENEFITS & PERKS At Stannah Stairlifts, we take pride in offering a comprehensive and competitive benefits package designed to support the health, well-being, and long-term success of our employees. Our benefits include: Car allowance up to $10,000 Medical, Dental, and Vision Insurance 401(k) Plan with a company contribution of 3% of gross earnings Vacation/Sick Time-Off Flexible Spending Account (FSA) Life, Accidental, and Disability Insurance Employee discounts Opportunities for growth and career development 📢 Join a mission-driven team where you can make a meaningful impact while enjoying the stability, support, and benefits of a privately-owned global company. Apply now or forward your resume to catherine_*************** Stannah Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

AKIRA Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner , and this belief can be reflected across all areas of the company. The Position Store Manager Location Providence Place Providence, RI Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing AKIRA's 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards. Upholding and enforcing all AKIRA policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset, fostering strong and sustainable relationships with employees and managers. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

Customer Service TOPPER'S at the Wauwinet is seeking a seasonal Restaurant Manager at our fine dining restaurant for the 2025 season to manage of all aspects and functions of the food and beverage outlets. starts in April and runs through October. Responsibilities: Establish par levels for supplies and equipment Meet with the Chef to review daily specials and 86'd items Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget. Ensure that staff report to work as scheduled Coordinate breaks for staff Assign work and side duties to staff Conduct pre-shift meeting with staff and review all information pertinent to the day's business Review the reservation book, pre-assign designated tables and follow up on all special requests. Anticipate heavy business times and organize procedures to handle extended waiting lines. Run system closing reports and ensure that all servers' checks are closed before they sign out Ensure all closing duties for staff are completed before staff sign out Foster and promote a cooperative working climate, maximizing productivity and employee morale Be on the floor and available to staff at all times during hours of service Complete all paperwork and closing duties in accordance with departmental standards Review status of assignments and any follow-up action with on-coming supervisor

THE TEAM The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences THE OPPORTUNITY Aritzia is growing and our Store Management Department is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Boutique Manager, you will lead the team to: To lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships. To create an optimal balance of sales and service by having the right people, in the right place at the right time. To seamlessly own or escalate the invisible details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience To manage the day-to-day performance of the retail team in support of the business objectives, enabling progressive career development and an incredible employee experience Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience. THE QUALIFICATIONS The Boutique Manager has: A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others A dedication to quality and investing in results that add value to the business at all times A deep understanding and commitment for the industry in which we operate A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve. Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.

We are seeking a dynamic, results-driven Store Manager who is passionate about delivering exceptional service while upholding the mission, vision, and values of Dunkin'. As the Store Manager, you will be responsible for overseeing the day-to-day operations of your Dunkin' store, ensuring that all processes run smoothly, from customer service to staff performance. Your role will be integral in cultivating a positive, energetic environment that fosters customer loyalty and enhances the Dunkin' brand experience. We are looking for a leader who can think strategically, creatively address business challenges, and execute marketing initiatives to achieve growth. This is an exciting opportunity to make an impact by driving business performance and building lasting relationships with customers and employees alike. Key Responsibilities: Excellence in Retail Operations: Ensure smooth day-to-day operations, maintaining high standards of service, product quality, and store cleanliness. Customer Loyalty & Engagement: Foster a positive and welcoming atmosphere, inspiring customer loyalty while promoting the Dunkin' brand. Team Leadership & Development: Lead, motivate, and engage a high-performing team, ensuring alignment with Dunkin's values and business objectives. Achieve Short-Term Business Goals: Oversee the implementation of daily goals and initiatives to ensure efficiency and excellence in service delivery. Drive Store Traffic & Growth: Create strategies to attract new customers, increase foot traffic, and boost sales. Financial Management & ROI: Monitor store performance, optimize resources, and implement strategies to maintain profitability and ensure financial compliance. Qualifications: Leadership & Engagement: Strong leadership skills with the ability to inspire and engage a team. Experience: Minimum 2 years of store management experience in a fast-paced, customer-focused environment. Education: Associate's degree or equivalent experience. Customer-Centric & Team-Oriented: A passion for providing exceptional customer service and developing high-performing teams. Revenue-Driven: Strong business acumen with a focus on achieving financial targets and driving growth.

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We are excited to announce a Store Manager position for our MANGO Natick Mall store in Massachusetts. If you are passionate about fashion and looking to lead a team in a dynamic retail environment, we'd love to hear from you. Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. You got it? We like you!

STORE MANAGER WHO YOU ARE: Our leaders at Jimmy Choo are stylish, sophisticated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive your business by being a solution-oriented leader! As a Store Manager, you will develop an elevated team that is focused on maintaining exceptional levels of customer service. WHAT YOU'LL DO: Develop, maintain and expand customer base by capitalizing on high-profile clientele and sales Implement and manage the boutique's client outreach program in order to drive financial performance and exceed KPI targets Maintain awareness of market trends by monitoring local competitors and developments within the industry Motivate team to drive results through goal setting, accountability and celebrating successes Effectively manage all HR functions to support the boutique's staff Deliver operational excellence in all store processes Develop and execute strategic business plan while driving incremental sales by utilizing cross functional partners, CRM and marketing opportunities YOU'LL NEED TO HAVE: 2+ years of Store Manager experience at a high-end retailer WE'D LOVE TO SEE: An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with a strong ability to engage; a true brand ambassador Elevated customer service skills; Passion for sales, footwear and accessories Strong in performance management and team development Exceptional verbal and written communication skills THE BENEFITS Product allowance Cross brand discount Competitive paid time off Internal mobility across Versace, Jimmy Choo and Michael Kors Exclusive Employee Sales Paid Parental Leave 401k Match Bonus Potential At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Role: Assistant Store Manager Job type: Permanent, Full-Time A very exciting opportunity has come up to join an established British company who is currently expanding along the East Coast of the US. You can read more about Fat face and its origins on our website: *************************************************** We are looking for an Assistant Manager, you will need to be a passionate leader and be proactive at establishing the brand in the local area. To put the customer at the heart of everything that you do whilst leading your team to success, by living the FatFace Vision & Values. To commercially manage the store by maximizing profitability through the retail plan; driving sales, managing costs, and delivering our Brand through the visual proposition. Train, develop and lead your crew to their full potential. Act as a brand ambassador, promoting the FatFace brand and culture to our customers through your team. Responsibilities: Use knowledge of local markets, financial data, retail and company strategy to meet and exceed agreed targets for Sales, Payroll and Stock integrity, thereby delivering profit expectations. Proactively manage the performance of yourself and your team across all business KPIs. Deliver the successful implementation and maintenance of the brand proposition in your store. Drive and role model customer service standards to exceed customer expectations and meet customer service KPI measures. Complete appraisals and performance reviews for all store management and crew. To recruit, train and develop team, through leading by example and creating a motivating work environment. Having awareness of your own development needs and team succession. To ensure correct procedures are adhered to in a professional manner for your crew and store including cash & stock, health & safety, office, security of premises, key holders and loss prevention. (NB, this list is not exhaustive) To ensure that the store is working to budget through effective scheduling, cost controls and crew productivity. Communicating and liaising with Head Office to influence and maximize the stock package. Using commercial creativity to maximize sales opportunities that are unique to your local market, and communicating this constructively at all levels. To execute the FatFace Visual proposition to company standards. To abide by all FatFace policy and procedures. To use effective planning and organizational skills to successfully implement the retail plan

The General Manager is responsible for maximizing sales, providing an exceptional shopping experience for the customer, and managing the store's visual and operational standards, including the store's shrink %, wage cost and Clienteling. The General Manager is responsible for staffing, training and developing high performance teams. This opportunity is based in our seasonal Nantucket store. Housing is provided. Responsibilities: SALES LEADERSHIP: Creates an outstanding sales and Customer Service environment Strives for sales excellence and results Sets and evaluates weekly, monthly and seasonal goals for staff Works with customers and models excellent customer service and Clienteling skills Maximizes sales through strong floor supervision skills Assesses store morale, monitors and praises positive associate performance, and resolves and documents performance issues promptly Develops Sales Associates to be experts in the selling steps and client building through utilizing the Sales Training Programs and the Client Books STAFFING AND ASSOCIATE DEVELOPMENT: Networks in industry to recruit and hire high quality management and sales-oriented associates Fills all levels of open positions within the store in an urgent and timely manner Ensures adequate staff is available to meet business needs - schedules accordingly Follows company criteria properly hiring, reviewing, coaching and promoting Sales Associates and Assistant Managers Administers company personnel programs including appropriate performance reviews, compensation and employment records Ensure personnel are trained on product knowledge, selling skills and customer service to support the brand experience Documents employee performance in a timely manner Creates enthusiasm and excitement within store to motivate high performance teams OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct Strives for 100% accuracy and compliance in cash, inventory, fixtures and property STORE STANDARDS: Execute floor-set and promotional directives; implements visual merchandising Supervises the overall cleanliness and organization of the sales floor and backroom Ensures store appearance and atmosphere supports and reinforces the brand image Understands, supports and complies with all company policies and procedures MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goals FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Ensure staff is following Veronica Beard fashion guidelines. Comfortable with being on camera for social media purposes (both stills and video) Able to fluidly discuss product and fashion on camera Requirements: Ideal candidate must possess 3-5 years in the luxury business, strong team leadership, excellent customer service, interpersonal and communication skills required, energetic, outgoing, driven individual with an eye for women's fashion and passion to succeed. Strong visual background, sound organization and operational skills Minimum of 2 years retail Store Management position/experience in women's apparel (or related field) Ability to work flexible schedule including nights and weekends Strong verbal and communication skills Strong observation skills - identifying and assessing customer and employee behavior, reactions, and floor awareness Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures Ability to create a quality working environment that will encourage others to develop and excel Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.