Manager Jobs in Sweden, NY

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  • General Manager

    Arby's 4.2company rating

    Manager Job In Rochester, NY

    Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a General Manager, you could be the one helping your restaurant management team and team members to success. You! And youre in the right place if youre here for: Weekly Pay Bonus Program* Free Shift Meals Discounted Curly Fries (and all our menu items for that matter) Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a General Manager, you will be the leader of your restaurants Meatcraft. You will help your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sale and profit goals, you will be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this General Manager, best-brand-you-ever-worked-for job, you: Have at least one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements. Salary: $ 65,000 - $90,000 per year The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location. RequiredPreferredJob Industries Management
    $65k-90k yearly 23d ago
  • Restaurant Manager

    Longhorn Steakhouse 4.4company rating

    Manager Job In Greece, NY

    Job Description $54000 per year - $65000 per year Legendary leadership certifies that our food, service, people and atmosphere are the best. Our Restaurant Managers lead and inspire the service and culinary teams to deliver the ultimate steakhouse experience... every guest, every time. They bring our unique culture to life with a positive attitude and a passion for exceeding the standard. They set clear expectations, keep the lines of communication open and recognize and reward our Team Members... and are proud of it. Lead your LongHorn Team by... Proven ability to develop teams and inspire a performance driven culture Knowledge of systems, methods and processes that contribute to great execution Stabile working history which demonstrates upward career progress Current, salaried management experience is preferred And on Team LongHorn, the Benefits sizzle... Weekly Pay, Balanced Schedules - One weekend off per month and a schedule that fits your life Vacation and Flex Time - receive 5 flex days per year and a surplus of vacation time based on tenure Extra Time, Extra Pay - Get additional pay when you work 6 days a week Quarterly Bonus - bonus every quarter for how well your restaurant performs Home for the Holidays* - Closed on Thanksgiving and Christmas Medical, Dental, Vision - choose from multiple carriers starting day 1 See full list here
    $54k-65k yearly 29d ago
  • Operations Manager

    Garlock Family of Companies

    Manager Job In Palmyra, NY

    Join Our Team as an Operations Leader! Are you passionate about leading a world-class manufacturing operation that values both human development and financial performance? Do you thrive in a collaborative environment where safety, excellence, and respect are core values? If so, we have the perfect opportunity for you! About the Role: As an Operations Leader, you will: Lead a Cross-Functional Team: Guide supervisors, engineers, and front-line colleagues to achieve daily goals. Foster a Collaborative Environment: Create an inclusive workplace with a strong foundation in safety, excellence, and respect. Develop and Motivate Employees: Use performance management software to coach and develop your team in both informal and formal settings. Drive Continuous Improvement: Support core teams focused on safety and continuous improvement initiatives. Key Responsibilities: Operations Team Leadership: Achieve daily goals with a cross-functional team, fostering a collaborative and inclusive environment. Performance Management: Define and analyze performance against production KPIs in quality, delivery, and cost. Strategic Leadership: Collaborate with HR, Maintenance, Customer Support, Supply Chain, and other key stakeholders to build a 3-5 year roadmap for continuous improvement and capital investment. What We're Looking For: Educational Background: Bachelor's degree in Engineering, Business, or equivalent experience. Experience: 4-8 years of broad engineering, manufacturing, or leadership experience within operations. Leadership Skills: Ability to build, develop, and engage teams directly and indirectly. Financial Acumen: Strong analytical skills to influence the profitability of business units. Communication Skills: Excellent verbal and written communication skills with varied audiences and settings. Why Join Us? Diverse and Inclusive Workplace: We value diversity and provide equal employment opportunities to all qualified applicants. Competitive Compensation: The hiring range for this position is typically $100,000 to $159,000 annually, based on individual qualifications. Comprehensive Benefits: We offer medical, dental, vision, life, 401(k) matching, and other supplemental insurance options. FULL JOB DESCRIPTION: GENERAL NATURE OF JOB: Provide leadership for the operations of the business by developing and maintaining a world-class manufacturing operation that embraces our unique Dual Bottom-Line culture by placing equal emphasis on human development and financial performance. Combines ability to communicate effectively to different audiences with strong operational analysis skills and desire to achieve. ESSENTIAL FUNCTIONS: Operations Team Leadership Guides cross-functional team of supervisors, engineers, planners, and front-line colleagues to achieve daily goals. Creates collaborative and inclusive environment with the core values of Safety, Excellence, and Respect as a foundation. Develops, motivates, and coaches employees in informal and formal settings using performance management software. Supports creation and execution of core teams focused on safety and continuous improvement. Key metrics include Medical Treatment Case Rate, Safety Opportunity Corrected Rate, Department Headcount, Turnover Percentage, and 5S Score. Performance Management Defines and analyzes performance against production KPI's in quality, delivery, and cost. Leads and/or supports daily review on management boards to understand and remove obstacles holding team back. Utilizes problem solving teams to understand root cause(s) using statistical analysis, DMAIC, A3, etc. Partners with Product Line Team to leverage commercial initiatives. Applies financial understanding of operations expenses to optimize gross margin of business as co-owner of the income statement. Key metrics include Cost of Poor Quality, Returned Material Rate, On Time Delivery, Labor Efficiency, Inventory Value, and Gross Margin Percentage. Strategic Leadership Develops constructive collaboration with HR, Maintenance, Customer Support, Supply Chain, and other key stakeholders. Builds Business Plan Deployment (BPD) and 3-5 year roadmap to leverage continuous improvement resources and capital investment. Participates in planning and/or decision making in situations concerning financial performance, inter-operational problems, plant policy, and staffing. Key metrics include Capital Expense Budget, BPD Performance, and Business Road Map. JOB QUALIFICATIONS : Bachelor's degree in Engineering, Business, or equivalent experience. Minimum 4 - 8 years broad engineering, manufacturing, or leadership experience within operations. Supervisory experience preferably in a manufacturing environment or related operation. Ability to build, develop, and engage teams directly and indirectly. Demonstrated ability to collaborate and lead within and outside a matrix environment. Strong financial acumen and analytical skills to understand how to influence the profitability of business units. Excellent verbal and written communication skills with varied audiences and settings. WORKING CONDITIONS: Office/Manufacturing PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Garlock is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request. Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job. Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary. The hiring range for this position is typically $100,000 - $159,000 annually. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position. Enpro offers a range of benefits including, but not limited to medical, dental, vision, life, 401(k) matching, and other supplemental insurance options. #Garlock
    $100k-159k yearly 19d ago
  • Assistant General Manager - Urgently Hiring

    Taco Bell-Canandaigua 4.2company rating

    Manager Job In Canandaigua, NY

    Pay starting $18.00 /hour Work today paid today? Yes!! Apply and learn how! The Taco Bell Assistant General Manager supports the Restaurant General Manager by running great work shifts and meeting Taco Bell standards. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Key responsibilities include making sure Team Members and Shift Managers complete all assigned duties, inventory management, and financial accountability and serve safe, quality food in a friendly manner. You'll also ensure that the restaurant is a safe place for all employees to work and customers to visit. A successful candidate will have a positive attitude and good communications skills. If you want to build a great career, be part of a winning team, and learn valuable leadership skills, Taco Bell is the place to learn, grow and succeed! Job Requirements and Essential Functions - High School Diploma or GED, College or University Degree preferred - 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility - Basic personal computer literacy - Strong preference for internal promote from Shift Manager position - Must be at least 18 years old - Background checks are run on all management employees - Must have reliable transportation and valid driver's license - Basic business math and accounting skills, and strong analytical/decision-making skill - Able to tolerate walking and lifting up to 50 lbs. and standing during 80% of shift time Benefits - Paid vacation - Medical Insurance - 401(k) with company matching. - GED Program, Tuition Assistance and Scholarship Program - Excellent Training Programs - Meal discounts available - Flexible hours - GREAT THINGS START HERE!!! We are proud to be an Equal Opportunity Employer If you're looking to make your next move your best move, apply now!
    $18 hourly 60d+ ago
  • Field Service/Customer Service Manager

    Qed Technologies International, LLC 3.6company rating

    Manager Job In Rochester, NY

    Field Service / Customer Service Manager QED Technologies is a global leader in precision polishing and metrology solutions for the optics industry. Our innovative, CNC-based systems help customers achieve unprecedented levels of precision and quality. Customer Service & Support is a critical pillar of QED's success, and we are seeking a Customer Service Manager, who is passionate about delivering world-class support, driving continuous improvement, and innovating new ways to serve our customers. Position Summary QED's Customer Service Manager oversees all aspects of service and support within NA and other regions globally for QED's large capital equipment. This individual will report to the Director of Customer Experience and will be responsible for both field service and in-house customer support activities, including machine installations, training, remote and on-site support, and maintenance of CNC-based MRF optical finishing systems as well as QED's metrology platforms. As the “internal champion” of our customer base, this role acts with urgency to ensure all customer support requests are satisfied and our customers are “delighted” with QED's products and services. As a strong “player-coach,” the ideal candidate enjoys working hands-on with customers on high-level issues while also guiding and mentoring the service team. The role requires a detail-oriented approach, capital equipment expertise, and a deep commitment to customer satisfaction, which is essential to QED's continued growth and success. Essential Duties and Responsibilities Service Operations Management Schedule, assign, and oversee daily activities of customer service engineers and support personnel to meet customer needs. Ensure timely and accurate completion of service requests, including proper documentation in QED's CRM system. Prepare estimates and quotes for service and support requests. Track and manage service orders, labor hours, and warranty claims to maintain cost accuracy and provide transparent reporting. Monitor and analyze service metrics (e.g., response time, downtime, parts usage) to drive continuous improvement initiatives. Customer Support & Issue Resolution Serve as the primary escalation point for complex or high-level customer service issues. Coordinate closely with cross-functional teams (Engineering, Sales, and Operations) to resolve technical challenges and ensure customer satisfaction. Provide direct technical support, diagnosis, and problem-solving for capital equipment installations and upgrades. Team Leadership & Development Directly supervise a team of customer service engineers and support specialists across North America and other regions globally. Recruit, train, and develop a high-performing field-based and in-house service team with strong technical and customer-facing skills. Act as a “player-coach,” mentoring team members while also staying involved in hands-on service activities. Develops and maintains installation, service and support procedures. Perform performance reviews, set goals, and implement professional development plans in line with company objectives. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, performance evaluation, and discipline. Strategic Growth & Innovation Identify and implement new service strategies, tools, and processes to enhance customer experience and operational efficiency. Collaborate with the Director of Customer Experience to shape service offerings, including extended service contracts, software upgrades, and predictive maintenance. Use “voice of the customer” feedback to drive product and process improvements, liaising with internal teams to refine QED's portfolio of solutions. Customer Engagement & Account Management Build and maintain strong relationships with customers through regular check-ins, on-site visits, and remote consultations. Generate additional revenue opportunities by promoting spare parts, optional equipment, service contracts, and training programs. Ensure consistent communication on product updates, service activities, and continuous improvement efforts. Quality & Compliance Develop, document, and maintain service-related processes (installation, qualification, maintenance) in compliance with relevant standards and QED QMS. Initiate and support Corrective Action Requests (CARs) for service-related issues, collaborating with cross-functional teams to implement effective solutions. Ensure adherence to all company policies, procedures, and regulatory requirements. Qualifications & Requirements Education & Experience Bachelor's Degree in Engineering (Mechanical, Electrical, or related field) or equivalent technical discipline required. 10+ years of experience managing a customer service or field service team in a capital equipment environment. Experience with CNC-based equipment is strongly preferred; optics/photonics industry experience is a significant plus. Master's degree (MS/MBA) is preferred. Technical Skills Strong understanding of mechanical/electrical systems, schematics, and precision manufacturing processes. Proficiency in ERP & CRM systems, and Microsoft Office software. Ability to interpret part drawings, operator manuals, and technical documentation. Soft Skills & Competencies Exceptional customer focus and a passion for problem-solving in high-stakes situations. Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences. Demonstrated leadership and team-building capabilities, including experience as a “player-coach.” Highly detail-oriented with strong analytical and organizational skills. Language Skills Must be fluent in English (spoken and written). Additional language proficiency is a plus (e.g. German, Japanese, Mandarin). Travel Requirements Domestic & International travel is required to support customer visits, tradeshows, and service escalations. Work Environment Work is typically performed in an office environment as well as customer sites (labs, manufacturing floors, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Join QED Technologies and help us transform the way our customers build the future of optics and photonics. If you're a proactive leader who values customer satisfaction and innovation, we encourage you to apply today.
    $81k-117k yearly est. 9d ago
  • Warehouse Support Manager

    K&M Tire 3.7company rating

    Manager Job In Rochester, NY

    Full-time Description The Warehouse Support Manager reports directly to the Director of Operations. This position is responsible for providing assistance, training, and guidance to K&M warehouses and Warehouse Managers. Job Duties and Responsibilities Live and uphold our Mission, Vision and Values. Assist the Director of Operations where necessary. Assist with training of W/H manager, W/H employees and drivers. Fill in as W/H manager as needed. Responsible for managing and resolving workplace conflict by using the company values as a guide. Assist in preparing and getting warehouses ready for implementation of W/H management software. Provide training on warehouse management software. Analyze and document areas for improvement during warehouse visits. Provide leadership and direction to other Operations team members. Visit and work with locations on special projects. Help out where needed to help reach the goals of K&M Tire. Requirements Job Requirements Ability to express ideas clearly both in written and oral communications. Must possess a friendly and helpful attitude. Must possess strong organizational skills. Ability to work in a multi-tasking, professional environment. Must pay close attention to details. Ability to lift up to 75-100 lbs. continuously. Must have a valid driver's license. Must be at least 21. May need to stay at one location for several weeks or even several months at a time. Must have the ability to adapt to change. Must have the ability to organize a team and mobilize them to achieve a common strategy. Must be DOT certified and insurable to drive company vehicles. Minimum Qualifications High School Diploma or equivalent 2 years K&M Operations experience preferred but not required Prior leadership/management experience preferred but not required
    $97k-144k yearly est. 9d ago
  • Business Manager Trainee

    New York Communications Group 4.2company rating

    Manager Job In Rochester, NY

    With high demands to expand from our telecommunication clients, we are dedicated to building on performance and leadership by empowering our Business Management and Sales teams. Our success is met because we value diverse perspectives and foster an inclusive culture that creates a personal and intimate connection with our local communities. As a Business Manager Trainee, you'll have the opportunity to enhance your sales, consumer engagement, leadership, and overall marketing skills. With the help of the Business Manager Trainee team, we encourage you to grow to become a key member of our company's success by working on exciting projects with top sales, marketing, and customer service professionals! As a Business Manager Trainee, you are provided from day one with hands-on training and ongoing mentorship from experienced leaders in the business. The program looks to develop & educate you through classroom-style training to build and fortify your management, marketing, sales, and customer service abilities. You will go over new and existing services that will be tailored to specific demographics & have a chance to have hands-on experience to relay that information face-to-face to a growing consumer base. This is the time of the year to start taking control of what you want moving forward! Responsibilities of the Business Manager Trainee: Engage with existing & new consumers to promote the wide array of products and services we offer Attend sales account meetings with new and existing customers to build strong client-consumer relationships and increase customer retention Conduct market and territory research to increase brand awareness and optimize company outreach Deliver services that reflect the company's values, nurturing positive business relationships Track market & sales trends & record customer interactions, collaborating with management to streamline a smoother overall experience Assist in hiring, training, and mentoring new team members, ensuring a diverse & well-balanced team Qualifications of the Business Manager Trainee: Experience interacting with consumers directly is preferred Strong verbal and written communication skills to succeed in sales and customer service A desire to grow your career as well as within the company Ability to think strategically and solve problems in a fast-paced environment An associate degree or some college experience is preferred but not required What We Offer as a Business Manager Trainee: Comprehensive training designed for Business Manager Trainees to quickly excel in all departments Opportunities for rapid career advancement within your first 6 months Hands-on mentorship from industry leaders A dynamic and supportive work environment where your goals matter #LinkedIn-OnSite
    $112k-166k yearly est. 6d ago
  • NY District Leader

    JSC Management Group

    Manager Job In Rochester, NY

    District Leaders are strong collaborators and influential leaders. They are directly responsible for the overall operation of multiple restaurant locations in an assigned district. The District Leader maintains company standards for these locations and utilizes company assets and resources to develop and grow field personnel, identify and capitalize on business opportunities, and maximize profits. The District Leader's guidance and leadership ensure their teams provide exemplary guest service, high-quality food, and safe products. They foster a culture of innovation and efficiency by enthusiastically driving people development by implementing training initiatives in JSC Management Group's franchise operations. Additionally, District Leaders head operations and provide training support for new restaurant location openings, new product implementation, policy and procedure implementation, and the ongoing monitoring of product quality and the customer experience. The District Leader plays an integral strategic role in the success and growth of the company. They are responsible for implementing operations and business strategies designed to achieve objectives with a focus on driving sales, traffic, and profits. They select, manage, and build a team of Restaurant Leaders and Assistant Restaurant Leaders responsible for the district restaurant locations. The District Leader partners with the cross-functional leaders of Operations, Human Resources, and the franchisee. As a member of the Leadership Team, the District Leader works closely with the Executive Team to ensure operations receive the necessary support. Additionally, holding district meetings and attending and contributing to restaurant leadership team meetings is necessary for consistency, accountability, and team cohesion. Successful District Leaders are comfortable working with all employee groups and understand how to effectively motivate and encourage their teams. The position necessitates strong leadership abilities, self-motivation, and detail-orientation without losing sight of the overall scope and vision of a project. District Leaders must have strong oral and written communication skills that effectively convey sophisticated concepts, insights, and recommendations in a compelling manner to various audiences. As each day brings both triumphs and new challenges, District Leaders must be resourceful and independent problem-solvers, while retaining confidence in the decisions and processes they implement. They possess the ability to quickly assess relevant information and issues to make the best and most effective decisions. While supports and resources are readily available, the District Leader is able to work with minimal direction. It is critical that the candidate pursues excellence, possesses a passion for the QSR industry, and demonstrates a strong desire to make a positive impact in the lives of others. As JSC Management Group's objective is to become the employer of choice, District Leaders must conduct themselves with positivity and integrity and demonstrate success. Requirements The District Leader will select, build, and develop restaurant leadership teams and maintain proper staffing in the restaurants within their district to ensure efficient restaurant operations. The core of people development lies in leadership and leader development. Note that this position requires travel between Buffalo, Rochester and Syracuse, NY. • Directly responsible for the performance of all Restaurant Leaders in the assigned district • Facilitate open communication with all reporting staff regarding operational results and provide resources and support and any necessary corresponding corrective action • Provide Restaurant Leaders with monthly action plans with clearly defined expectations, follow up to ensure proper execution, and analyze the results for immediate action • Maintain active involvement in the recruiting, interviewing, and hiring of Restaurant Leaders and other key-location personnel • Implement and facilitate company promotions and activities throughout the assigned district • Collaborate with the leadership team to define strategic company objectives and contribute to the company's overall financial objectives and business goals • Actively lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with company standards, safety standards, and legal requirements • Monitor restaurant opening activities and lead timely training and support, marketing, and staffing assistance, within budgetary and quality standards • Cultivate a benchmark of leadership and talent to deliver desired results and support future growth • Establish and drive performance goals by providing ongoing feedback, coaching, and development to enhance the team's performance and capability • Facilitate open communication and encourage continuous performance improvement from all team members • Identify individual and team skill and developmental areas of opportunity and provide the necessary resources to improve and advance the areas identified • Foster a positive environment of excellence by consistently recognizing employees who demonstrate exemplary work ethic and ability, initiative, achievement, and innovation • Exemplify JSC Culture by understanding and demonstrating JSC Core Values and instilling them in others JSC Management Group Culture JSC Management Group is not just a company, it is a culture in which individuals thrive to exceed expectations through serving others. Our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture. Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other and see our teams as a reflection of our leaders and the values they exemplify. Leader Development Responsibilities Provide training and development opportunities to all members of the leadership team to create potential leader candidates Create and host training sessions in capacities and at times conveniently accessible to employees Complete shift assessments on all manager/ leader trainees, including working three shifts with each trainee until they complete all assessments satisfactorily (leader trainees may not run a shift alone until this assessment is completed) Assist Restaurant Leaders in identifying leader candidates Follow up on all aspects of training and development Training Responsibilities District Leaders are to effectively utilize all JSC supplemental training resources, including position-specific training packets. Administrative and Financial Responsibilities The District Leader must administer, analyze, and enforce appropriate restaurant-level financial controls to ensure proper accountability of company funds. This would include, but is not limited to, Gross Profit Variance and costs, inventory, cash, sales, budgetary expenses, and employee turnover. They are responsible for the oversight of mall restaurant locations' preparedness for the additional demands of holidays and school vacations (see attachment). Personnel Responsibilities The District Leader is responsible for hiring and terminating employees. They are also responsible for providing performance appraisals, merit increases, and promotions (within policy) for all restaurant leadership. District Leaders are expected to exercise excellent judgment and decision-making in all employee relations and personnel actions (i.e., timely performance evaluations, conflict resolution handling, disciplinary actions, employee counseling, etc.). The goal is to foster an atmosphere of cooperation, enthusiasm, and professionalism within each restaurant and among the district. Expansion Opportunity Responsibilities The District Leader will assist with new restaurant openings. They will support the new Restaurant Leader with day-to-day opener and closer training and assisting with daily operations until the proficiency level is manageable for the newly appointed Restaurant Leader. EMPLOYMENT DETAILS The position involves a variable 50/55-hour work week. The hours for this position are semi-flexible, however, normal working hours are from 9:00 am to 7:00 pm, with one day off during the week and one day off during the weekend. There is an expectation of a night-restaurant visit once per week. There are specific deadlines and duties that need to be completed on certain days of the week or month that may be outside of the typical work schedule or hours. CONFIDENTIALITY AND DISCRETION The District Leader must maintain the confidentiality of all company and employee information and must not discuss such matters outside of JSC Management Group, LLC. District Leaders must always conduct themselves with integrity and trustworthiness. Tact and discretion must be used in all dealings with all employees and vendors to maintain a positive image of JSC Management Group, LLC.
    $49k-113k yearly est. 60d+ ago
  • Site Operations Assistant Manager

    Venu

    Manager Job In Corfu, NY

    Job Details Six Flags Darien Lake - Corfu, NY Seasonal 2 Year Degree $18.00 - $19.00 Hourly None Any/Variable General LaborDescription Work doesn't have to be boring, come have fun with us! WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. ENJOY GREAT BENEFITS! AVAILABLE TIME OFF: Paid Holidays BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Pet insurance WHAT YOU'LL DO: The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business. Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs, and lockers) at our various customer sites in the region Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis. Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments Ensures all customer deliverables are completed accurately and on time Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances Ensures that staff maintain a professional appearance by adhering to uniform policy Exhibits skillful use of all types of tools used in maintenance activities Promotes and increases the usage of lockers by customers Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately Performs other duties as assigned Qualifications WHAT YOU'LL BRING: Associates degree required, Bachelor's degree is preferred 2+ years of Leadership experience Excellent communication, time management, planning and organizational skills Proficient in Microsoft Office Ability to work outdoors in a variety of weather conditions Able to work a flexible schedule that includes weekends and/or holidays Mechanically skilled, inclined and oriented Valid driver's license, clean driving record
    $18-19 hourly 47d ago
  • District Manager

    Take 5 Oil Change

    Manager Job In Rochester, NY

    Company: Take 5 Oil Change We invite you to join us at Take 5! Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil. We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions! JOB DESCRIPTION: The District Manager will be responsible for overseeing and managing the operations of multiple locations within a designated district. The role requires ensuring that all locations within the district meet and exceed customer service expectations, operational goals, and revenue targets. Key Responsibilities: Manage and oversee multiple locations within the designated district Ensure that all locations are staffed with competent and well-trained employees who deliver exceptional customer service Implement and enforce standard operating procedures to maintain consistency in service quality and operational efficiency Conduct regular audits of location operations to ensure compliance with company standards, policies, and procedures Develop and implement marketing strategies to increase customer traffic and revenue growth Provide leadership and mentorship to location managers and staff to promote a positive work environment and foster employee development Monitor and analyze financial performance metrics to identify areas for improvement and develop plans to increase profitability Ensure that all locations adhere to local, state, and federal regulations governing the industry Qualifications: Bachelor's degree in Business Administration, Management or related field preferred Minimum of 5 years of experience in a district management or multi-unit management role in the industry or related automotive industry Strong leadership, communication, and interpersonal skills Proven track record of achieving revenue targets and operational objectives Excellent organizational and time management skills Ability to analyze financial data and develop action plans to improve performance Familiarity with local, state, and federal regulations governing the industry Willingness to travel within the district and occasionally outside of the district as needed
    $82k-135k yearly est. 60d+ ago
  • Retail Associate Manager ROCHESTER | Mt Hope Ave

    Imobile 4.8company rating

    Manager Job In Rochester, NY

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $78k-112k yearly est. 2d ago
  • Zone Manager

    6063 Sandbox

    Manager Job In Rochester, NY

    Provides strategic direction and leadership to District Sales Managers and sales staff within their geographic responsibility to achieve sales, revenue, and market share goals. Responsibilities Manages the ultimate achievement of corporate objectives by individual product line category within specified geographical areas and within budgeted financial guidelines. Administers, directs and monitors activities of District Sales operations to ensure adherence to and implementation of Go-to-Market Sales Strategy. Reviews performance against forecast and takes corrective action where necessary. Initiates, participates in, and supervises ongoing development of District Sales Managers for their sales management skills, effectiveness, and career development. Recruits, selects, hires, and evaluates performance of personnel. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources. Establishes and maintains communication with all levels of hierarchy to ensure positive working relationship and productivity.
    $41k-65k yearly est. 60d+ ago
  • Assistant Store Manager

    Francesca's Collections, Inc. 4.0company rating

    Manager Job In Cheektowaga, NY

    Employee Type: Regular We offer a creative and friendly environment with plenty of opportunity for advancement. Who We Are Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression. What You'll Do Our Assistant Team Leader (Assistant Store Manager) is a leadership role with a strong emphasis on guest experience, visual presentation, and boutique operations. The ideal candidate has specialty retail experience and is a creative spirit who is ready to support our Boutique Team Leader (Store Manager) in creating an engaging environment for our guests and team members. Assistant Team Leader responsibilities include: Guest Experience * Leading and supporting a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests. Leadership * Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor. * Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority. Talent * Assisting the Boutique Team Leader in recruiting, hiring, onboarding, developing, and retaining a high-performing and diverse team. * Assisting in building bench strength for the boutique by preparing team members for the next level of responsibility. * Establishing open, candid, and trusting professional relationships with your team. Operations & Visual * Supporting and enforcing company policies and procedures fairly and consistently. * Maintaining a visually inspiring boutique that is compelling to the guest by utilizing, leading, and delivering our visual brand standards. * Problem solving; proactively, creatively, and often independently, driving new ideas and creating solutions to problems. What You'll Get * A flexible schedule * Growth and advancement opportunities * A generous team member discount * Monthly Incentive Program * Opportunity to participate in our 401(K) Plan * Medical, Dental, Vision, and Life Insurance available for FT positions * This opportunity offers a starting wage of $17.70 per hour. * Paid Parental Leave Position Requirements * Previous supervisory experience, preferably in a specialty retail store * Ability to motivate others and work together to deliver sales results * Able to plan and execute tasks efficiently and independently * Flexible and adaptable * Ability to multi-task and balance multiple priorities * Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays Physical Requirements * Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing * Must be able to work independently * Must be able to lift and carry up to 35 lbs We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today. francesca's is an equal opportunity employer. francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!
    $17.7 hourly 60d+ ago
  • Assistant General Manager, Merchandising - Greece Ridge

    The Gap 4.4company rating

    Manager Job In Rochester, NY

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Assistant General Manager, you'll work with the General Manager to create, execute and maintain the store business plan. You're a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You'll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager. What You'll Do * Build effective teams and drive a culture of high performance and engagement. * Support the execution of performance goals and developmental plans for store team. * Support strategies and processes using a customer-centric mindset to delivers results and drives store sales. * Recruit, hire, onboard, develop and lead a team of managers and employees. * Be accountable for team performance through teaching, coaching and providing feedback to build capabilities. * Own assigned area of responsibility. * Implement action plans to maximize efficiencies and productivity. * Perform Service Leader duties. * Ensure consistent execution of standard operating procedures. * Represent the brand and understand the competition and retail landscape. * Promote community involvement. * Leverage an omni-channel to deliver a frictionless customer experience. Who You Are * A current or former retail employee with 2-4 years of retail management experience. * A high school graduate or equivalent. * A good communicator with the ability to effectively interact with customers and your team to meet goals. * Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. * Driven by metrics to deliver results to meet business goals. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands. * Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals. * Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. * Ability to travel as required. * Ensure all compliance standards are met. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Hourly Range: $21.50 - $29.60 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
    $21.5-29.6 hourly 30d ago
  • Spa Manager

    Inns of Aurora

    Manager Job In Aurora, NY

    INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: · Courage · Initiative · Dependability · Flexibility · Integrity · Judgment · Respect for others POSITION PURPOSE: Under the direct supervision of the Director of Spa, the Spa Manager is responsible to supervise the overall Spa Staff to ensure all day to day standards and procedures are adhered to delivered at the highest level of guest satisfaction in the spa. The Spa Manager maintains Inns of Aurora service and hospitality standards throughout all interactions. The Spa Manager may also facilitate and participate in training and evaluations of all staff. Additionally, the Spa Manager may be asked to participate in administrative duties including but not limited to aspects of payroll, scheduling, inventory management, trainings, and progressive discipline. The Spa Manager must at all times display professionalism and attention to detail to serve as an example and leader to the rest of the Spa team. The Spa Manager also: • Ensures Spa areas are immaculate, safe, and in good repair. • Understands first aid/emergency procedures and can direct guests accordingly. • Collaborates graciously with all resort departments. • Supports team members by positively reinforcing successful performance and giving respectful and encouraging coaching, as needed. • Maintains a calm demeanor when confronted with difficult situations, to set a positive example for team members and guests. • Develops positive relationships with Spa team by understanding and addressing individual motivation, needs and concerns. Requirements Requirements 1. Minimum of two years of spa management experience, preferably at a resort spa 2. First Aid/AED/CPR certification preferred, or willing to become certified. 3. College education or equivalent experience. Service Provider License a plus. 4. Computer and technology proficient. Excel, Word, Outlook. (Microsoft Office Suite) 5. Masterful at computer systems/POS. Book4Time Software knowledge a plus. 6. Reliable and punctual. Being present in the workplace daily is key to success. 7. Ability to work under pressure with a high level of patience and calm demeanor. 8. Ability to work evenings, weekends, weekdays, and holidays required. 9. Ability to work approximately 45 to 50 hours per week. 10. Ability to sit, stand (for eight hours or more a day), reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 40 pounds or less. 11. Excellent English communication skills; both written and verbal. 12. Proven leadership qualities. Ability to work cohesively with all Spa areas and co-workers as part of a team. 13. Strong organization and problem-solving skills. Demonstrated success at working multiple priorities simultaneously. Exercising good judgment with guest and employee situations and challenges. 14. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.
    $42k-67k yearly est. 5d ago
  • 10147 Store Manager

    Cosmoprof 3.2company rating

    Manager Job In Rochester, NY

    SALLY STORE MANAGER: By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our team associates. Your role as a Store Manager: When it comes to the customer experience - it all starts with you. Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. It is up to you to ensure that each customer receives an unforgettable experience and a custom-fit solution for their hair and beauty needs. You will ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory. You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies. You will make sure your store always looks its best! Why you'll love working here: The people are creative, fun and passionate about beauty. Generous product discount and free sample products. You will receive a great education regarding our products. You will have ample opportunity for growth. You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Requirements: Qualifications to be a Store Manager: At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience. Previous experience in operational, financial and performance management. Cosmetology license is a plus - but not required. Must be 18 years of age or older. Passion for all things hair and beauty! Legal wants you to know: • Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. • May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Additional Information: Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $35k-52k yearly est. 18d ago
  • Shift Manager - Urgently Hiring

    Taco Bell-Canandaigua 4.2company rating

    Manager Job In Canandaigua, NY

    Taco Bell - Canandaigua is currently looking for a full time or part time Shift Manager to join our team in Canandaigua, NY. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. A Shift Manager provides leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting restaurant standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too. Shift Managers may also be responsible for meeting targets during their shifts and for helping their assigned teams meet their goals. As a Shift Manager, you may be responsible for: -Food quality and safety -Internal communication -Inventory management -Daily maintenance and cleanliness -Managing/leading your team -Exceptional customer service -Training and schedule management of team members We can't wait for you to join our team. We are interviewing immediately, so apply ASAP!
    $30k-36k yearly est. 60d+ ago
  • Field Service/Customer Service Manager

    Qed Technologies International LLC 3.6company rating

    Manager Job In Rochester, NY

    Field Service / Customer Service Manager QED Technologies is a global leader in precision polishing and metrology solutions for the optics industry. Our innovative, CNC-based systems help customers achieve unprecedented levels of precision and quality. Customer Service & Support is a critical pillar of QED's success, and we are seeking a Customer Service Manager, who is passionate about delivering world-class support, driving continuous improvement, and innovating new ways to serve our customers. Position Summary QED's Customer Service Manager oversees all aspects of service and support within NA and other regions globally for QED's large capital equipment. This individual will report to the Director of Customer Experience and will be responsible for both field service and in-house customer support activities, including machine installations, training, remote and on-site support, and maintenance of CNC-based MRF optical finishing systems as well as QED's metrology platforms. As the “internal champion” of our customer base, this role acts with urgency to ensure all customer support requests are satisfied and our customers are “delighted” with QED's products and services. As a strong “player-coach,” the ideal candidate enjoys working hands-on with customers on high-level issues while also guiding and mentoring the service team. The role requires a detail-oriented approach, capital equipment expertise, and a deep commitment to customer satisfaction, which is essential to QED's continued growth and success. Essential Duties and Responsibilities Service Operations Management Schedule, assign, and oversee daily activities of customer service engineers and support personnel to meet customer needs. Ensure timely and accurate completion of service requests, including proper documentation in QED's CRM system. Prepare estimates and quotes for service and support requests. Track and manage service orders, labor hours, and warranty claims to maintain cost accuracy and provide transparent reporting. Monitor and analyze service metrics (e.g., response time, downtime, parts usage) to drive continuous improvement initiatives. Customer Support & Issue Resolution Serve as the primary escalation point for complex or high-level customer service issues. Coordinate closely with cross-functional teams (Engineering, Sales, and Operations) to resolve technical challenges and ensure customer satisfaction. Provide direct technical support, diagnosis, and problem-solving for capital equipment installations and upgrades. Team Leadership & Development Directly supervise a team of customer service engineers and support specialists across North America and other regions globally. Recruit, train, and develop a high-performing field-based and in-house service team with strong technical and customer-facing skills. Act as a “player-coach,” mentoring team members while also staying involved in hands-on service activities. Develops and maintains installation, service and support procedures. Perform performance reviews, set goals, and implement professional development plans in line with company objectives. Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, performance evaluation, and discipline. Strategic Growth & Innovation Identify and implement new service strategies, tools, and processes to enhance customer experience and operational efficiency. Collaborate with the Director of Customer Experience to shape service offerings, including extended service contracts, software upgrades, and predictive maintenance. Use “voice of the customer” feedback to drive product and process improvements, liaising with internal teams to refine QED's portfolio of solutions. Customer Engagement & Account Management Build and maintain strong relationships with customers through regular check-ins, on-site visits, and remote consultations. Generate additional revenue opportunities by promoting spare parts, optional equipment, service contracts, and training programs. Ensure consistent communication on product updates, service activities, and continuous improvement efforts. Quality & Compliance Develop, document, and maintain service-related processes (installation, qualification, maintenance) in compliance with relevant standards and QED QMS. Initiate and support Corrective Action Requests (CARs) for service-related issues, collaborating with cross-functional teams to implement effective solutions. Ensure adherence to all company policies, procedures, and regulatory requirements. Qualifications & Requirements Education & Experience Bachelor's Degree in Engineering (Mechanical, Electrical, or related field) or equivalent technical discipline required. 10+ years of experience managing a customer service or field service team in a capital equipment environment. Experience with CNC-based equipment is strongly preferred; optics/photonics industry experience is a significant plus. Master's degree (MS/MBA) is preferred. Technical Skills Strong understanding of mechanical/electrical systems, schematics, and precision manufacturing processes. Proficiency in ERP & CRM systems, and Microsoft Office software. Ability to interpret part drawings, operator manuals, and technical documentation. Soft Skills & Competencies Exceptional customer focus and a passion for problem-solving in high-stakes situations. Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences. Demonstrated leadership and team-building capabilities, including experience as a “player-coach.” Highly detail-oriented with strong analytical and organizational skills. Language Skills Must be fluent in English (spoken and written). Additional language proficiency is a plus (e.g. German, Japanese, Mandarin). Travel Requirements Domestic & International travel is required to support customer visits, tradeshows, and service escalations. Work Environment Work is typically performed in an office environment as well as customer sites (labs, manufacturing floors, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Join QED Technologies and help us transform the way our customers build the future of optics and photonics. If you're a proactive leader who values customer satisfaction and innovation, we encourage you to apply today.
    $81k-117k yearly est. 60d+ ago
  • Retail Store Manager ROCHESTER | Mt Hope Ave

    Imobile 4.8company rating

    Manager Job In Rochester, NY

    Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. What you'll do in your role? Lead by example, demonstrating all the things it takes for your team to head to the top: * Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives. * Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Finally, you'll make sure your store is always at its best! Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive salary pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * Wireless sales experience * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $37k-66k yearly est. 2d ago
  • 06016 Store Manager

    Cosmoprof 3.2company rating

    Manager Job In West Seneca, NY

    By working at CosmoProf, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!! At CosmoProf, we dedicate ourselves to licensed professionals in the Beauty Industry and are committed to making our salon professional customers feel inspired to be their best! We don't just service the customer - we connect to provide an EPIC experience based on our four pillars of Education, Product, Inspiration and Community. Are you a proven leader with a strong drive to succeed? Do you believe it is important to work hard but also have fun doing it? As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our team associates. Your role as a Store Manager: When it comes to the customer experience - it all starts with you. Your role is to manage talent, inspire your team and make sure every customer comes away with a great experience. It is up to you to ensure that each customer receives an unforgettable experience and a custom-fit solution for their hair and beauty needs. You will ensure that your store meets or exceeds sales goals by overseeing all store operations with an emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory. You will protect customers, associates, and store assets by ensuring that all staff follows safety and security rules and procedures, as well as Company policies. You will make sure your store always looks its best! Qualifications to be a Store Manager: • At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience. • Previous experience in operational, financial and performance management. • Cosmetology license is a plus - but not required. • Self-starter attitude with a drive to continuously learn, develop and educate store personnel and customers to enhance success. • Must be 18 years of age or older. • Passion for all things hair and beauty! Why you'll love working here: • The team and customers you would be working with are creative, fun and passionate about hair and beauty. • Generous product discount and free sample products. • You will receive great training and education regarding our products. • You will have ample opportunity for career growth within the company. • We have a range of different working schedules and hours to suit everyone's needs. • You may qualify for one or more of the following - medical, dental, vision, 401k, vacation, sick and holiday time depending on the average hours worked. Legal wants you to know: • Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation. • May be exposed to fumes and odors upon occasion. Working Conditions/Physical Requirements The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals. Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty? Yes? Then we would love to hear from you. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. “At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.” SBH, Inc. is an Equal Opportunity Employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
    $35k-51k yearly est. 33d ago

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How much does a Manager earn in Sweden, NY?

The average manager in Sweden, NY earns between $56,000 and $147,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average Manager Salary In Sweden, NY

$91,000
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