Restaurant Operations Manager
Manager Job 12 miles from Rialto
Life is short. Work someplace awesome. Apply today to join our management team!
As Restaurant Operations Manager you are a protector of all that we hold sacred; Culinary Integrity, Craft Beverages and Social Gaming. Punch Bowl Social is unique, special, disruptive and together we must protect those attributes and continue to build on a solid foundation of hospitality and passion for great food and beverage.
What's in it for you:
Benefit Package
Medical, dental and vision insurance
Health Savings Account option - including company HSA contribution
Flexible Spending Accounts
Employee Assistance Program
Company provided Short Term Disability Insurance
Company provided Long Term Disability Insurance
Paid Time Off
Voluntary benefits - LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
Opportunities for Growth and Advancement
Discounts on Food, Beverage and Activities
Salary $69,000 - $74,000 k per year
Punch Bowl Social is where party people come for an awe-inspiring experience and limitless possibilities. We live life to the fullest, courageously take risks and march (or karaoke) to the beat of our own drum.
Our best and brightest have an appreciation of the classics, but a fascination for what's new and now. A perfectionism for their work with a love for creating memorable guest experiences.
Your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
Positive attitude and passion for making people smile, and truly enjoy their experience
Value for high quality food and beverage, and appreciation for the technique associated with production
Sense of adventure and engaging energy
Ability to communicate effectively with team members, both BOH and FOH, Management, and Community
What you'll be doing:
Overseeing proper execution of all brand standards
Responsible for team member training and service & support team management
Managing and leading operations crew during scheduled shifts
Communicating professionally with all departments in the venue
Leading all functional areas related to FOH Operations
Coordinating and maintain strong working relationship with BOH to ensure timely and accurate execution from beginning to end of the customers' experience
Utilizing all available data/resources to understand and report on the Store's performance
Maintaining accountability of all in-house checks/cash balancing as dictated by corporate policy
Appling inventory and cost control standards on a weekly basis
What we're looking for:
Three years of experience in a high volume, fast pace environment
Have the ability to work a schedule that is consistent with restaurant/bar volume
Excellent verbal and written communication skills in conjunction with math aptitude.
Ability to stand and exert fast-paced mobility for period up to four (4) hours in length.
Good sense of balance, be able to bend and kneel and have the ability to lift products that are frequently weighing up to 50 pounds.
*** Must be 21 years old and over ***
Follow us @punchbowlsocial or check us out at punchbowlsocial.com
We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
Assistant Customer Service Manager
Manager Job 5 miles from Rialto
Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.
We have an Assistant Customer Service Manager position opening at our City of San Bernardino Hauling Division:
POSITION SUMMARY:
The Assistant Customer Service Manager supports the Customer Service Manager in enhancing operational efficiency and ensuring exceptional customer service. This role involves overseeing the performance of Customer Service Representatives, ensuring they meet retention goals, resolve issues professionally, and adhere to quality standards. Responsibilities include managing daily operations such as financial reporting, billing, refunds, and deposits, as well as collaborating with municipalities to ensure timely service changes. The Assistant Manager also helps with recruitment, training, and performance evaluations to ensure the team's success and continuous improvement, all while addressing complex customer concerns and supporting the overall customer service strategy.
KEY RESPONSIBILITIES:
Assists the Customer Service Manager in developing operational efficiency
Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible
Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes
Implement departmental policies, procedures, and service standards in conjunction with Customer Service Manager
Ensure all daily, weekly, monthly, quarterly & yearly reports are done in a timely manner
Discuss job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems
Review records and reports pertaining to activities such as production, payroll, and attendance in order to verify details, monitor work activities, and evaluate performance
Recruit, interview, and recommend Customer Service Representative candidates
Evaluate and ensure staff is properly trained in all aspects of their job requirements
Maintain accuracy and timeliness in customer billing processes, ensuring that bills reflect services accurately rendered and are issued promptly to maintain positive customer relations and financial integrity
Responsible for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability
Coach and develop employees by continuously communicating with team members and providing guidance for improvement and recognition of efforts
Other duties as necessary or assigned
QUALIFICATIONS:
Minimum of three years experience supervising personnel in a customer service environment is required
Intermediate knowledge of Accounting Principles
Proficient typing skills
Strong PC skills with proficiency in Excel and Word and athe bility to learn and utilize internal Customer Service Software
COMPETENCIES:
Demonstrate leadership, problem-solving, and organizational skills and ability to maintain and promote a team-oriented work environment
Strong organizational skills and ability to motivate large groups
Ability to multi-task and work well under pressure
Ability to balance team and individual responsibilities and help build a positive team spirit
Proactively identify and resolve problems in a timely manner
Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
Ability to work in and/or back up all incoming call queues
Excellent verbal, written, and analytical skills
Good decision making, problem-solving and communication skills
Excellent customer service skills and ability to work in a fast-paced environment
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist, or eye strain
Hearing sufficient to understand conversations, both in person and on the telephone
Must have ability to operate computer, 10-Key calculator, and FAX machine
Work area is primarily in an office setting and may have fluorescent lighting and air conditioning
Will work in an office environment and have daily contact with the public
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance and holidays/vacation/PSL.
District Manager
Manager Job 35 miles from Rialto
Pressed Juicery is growing! We are hiring a District Manager to lead our teams in Southern California (Orange County and San Diego) and Arizona!
Pressed Juicery is at the forefront of the wellness movement and is dedicated to making healthy living as convenient and delicious as possible. Pressed operates over 100 retail stores, is available in nearly 3,000 supermarkets, and can be delivered to any US location through the Pressed Juicery website or app.
Our Mission
Pressed Juicery's mission is to empower your wellness journey.
Our Workplace Culture
We embrace diversity, equity, inclusion, and belongingness!
We speak up with radically candid communication.
We wholeheartedly support personal and professional growth.
We believe mistakes can be valuable and lead to continuous improvement.
Lastly, we value excellence and strive to achieve greatness in all we do!
Our Values
Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves.
Passion - curious and humble, we inspire people to make healthy choices.
Growth - pursuing wellness with intention, we create and embrace good energy.
Our Benefits
401k match
10 paid holidays
Medical, dental, and vision insurance
Vacation time
Flexible Spending Account
Paid parental leave
Employee Referral Program
Job Purpose
The Regional Manager oversees the overall operations and sales performance of our 12+ retail locations in their region. They will provide leadership and strategic direction to each retail store team to create an environment that ensures guest satisfaction, maximum productivity, profitability and sales results. They will have a clear understanding of company deliverables, processes, and must demonstrate the ability to execute those duties store by store. The Regional Manager is accountable for all determined KPI's including but not limited to hiring, training and developing Store Managers, driving sales performance, ensuring operational excellence and compliance within their assigned Market.
Key Areas of Responsibility include, but are not limited to
Oversight of market P&L, inventory management, and sales targets.
Driving the implementation of company programs and products by motivating and supporting the store management team within the district to develop and implement action plans that meet operational and organizational objectives.
Managing labor costs within the market.
Using financial tools & resources to identify and proactively address opportunities in in-store performance. Communicate analytics & reports with store teams to elevate store results.
Ensuring the compliance of company policies & procedures in all stores, including but not limited to timekeeping, cash handling, human resources, and safety.
Leading by example through the service, sales, and company cultural values at all times.
Utilizing the mystery shop program to deliver a memorable guest experience in each location.
Communicating expectations and responsibilities to the store teams, ensuring a smooth flow of operations within the area.
Conducting regular store visits and maintaining a presence in all stores.
Reviewing store environments to identify problems, concerns, and opportunities for improvement.
Acting as a first responder to all store-specific Employee Relations issues where applicable.
Soliciting guest feedback to understand guest needs and the needs of the local community.
Ensuring adherence to applicable wage and hour laws for non-exempt team members.
Qualifications
4+ years' experience as a Regional or District Manager within Retail or Food & Beverage.
Proven track record of managing P&Ls and exceeding KPI deliverables.
Expert market knowledge with in-depth understanding of the overall business, residential, and economic climate.
Expert knowledge of sales principles and guest service practices.
Excellent team building and coaching skills.
Strong interpersonal communication and presentation skills.
Proficiency in MS Office platforms.
Excellent verbal & written communication skills with proficiency in English.
Ability to travel to stores within their designated district (minimum 25%).
Must be legally authorized to work in the United States.
Pressed Juicery, Inc. participates in the E-Verify program. Please visit *************************** to learn more about the E-Verify program.
Ecommerce Marketplace & Operations Manager
Manager Job 29 miles from Rialto
Monarch International, seeks an experienced E-commerce Operations Manager to oversee our daily operations across multiple sales channels. The primary focus is on managing outbound orders and inbound containers. The ideal candidate will oversee our 300+ SKU catalog, optimize logistics processes, and ensure smooth operations on Amazon, Wayfair, The Home Depot, Shopify, and Walmart platforms. With extensive knowledge of logistics, strong import experience, and excellent inventory management and forecasting ability, you'll play a crucial role in our continued success.
Key Responsibilities:
Oversee day-to-day operational management of all outbound orders and inbound containers, ensuring timely processing, accurate fulfillment, and efficient receiving.
Coordinate with freight forwarders, 3PL providers, and drayage companies to optimize shipping routes, reduce transit times, and manage costs effectively.
Manage and optimize product listings, performance, and sales strategies across multiple ecommerce platforms including Amazon, Wayfair, The Home Depot, Shopify, and Walmart.
Implement and maintain inventory control systems to optimize stock levels across all sales channels, reducing carrying costs while preventing stockouts.
Establish and manage a comprehensive database of all 300+ SKUs, ensuring consistency and accuracy of product information, keywords, descriptions, and features across all platforms.
Implement and utilize project management software (e.g., Notion, ClickUp, or Asana) to streamline operations, develop standard operating procedures, and lead cross-functional teams in executing operational initiatives.
Monitor and control operational expenses, identifying cost-saving opportunities and ensuring effective budget management.
Requirements:
Bachelor's degree in Business, Operations Management, or related field
5+ years of experience in ecommerce logistics and supply chain management, with a proven track record of success in managing multiple ecommerce sales channels
5+ years of Amazon and other marketplace (Wal-Mart / Wayfair) management
Strong analytical, problem-solving, communication, and leadership abilities
Solid understanding of EDI systems, WMS software, QuickBooks Online, and ShipStation
Ability to critically think through systems issues and resolve technical problems with support assistance
Strong understanding of emerging technology within ecommerce, including generative AI
Proficiency in implementing automation using platforms like Zapier and managing accounting/expense requirements
Operations Manager
Manager Job 38 miles from Rialto
We are seeking a highly skilled Operations Manager for our globally established manufacturing company to oversee domestic warehouse management, inventory planning, logistics, import operations, and overall supply chain functions for our products arriving from overseas into our local warehouses. This role will also be responsible for customer operations, ensuring smooth order fulfillment and financial transactions.
The ideal candidate will have a strong background in ERP systems (SAP), and customer payment processing. This position requires excellent communication with warehouse teams, as well as expertise in invoice management and customer credit line handling.
Key Responsibilities:
Inventory Planning: Manage and coordinate product flow from overseas factory to local warehouses.
Import/Export Operations: Ensure compliance with international shipping and trade regulations.
Logistics Coordination: Maintain daily communication with warehouse teams to optimize inventory storage and distribution.
SAP ERP Management: Utilize SAP for order processing, invoicing, and inventory tracking.
Customer Payments & Credit Line Management: Process payments, issue invoices, and manage the opening/closing of credit lines for customers.
Team Building: Select and onboard a customer service representative to support operations.
Qualifications:
3 to 5 years of experience in the areas outlined under key responsibilities.
Bilingual in English & Mandarin (preferred).
Must be based in Southern California (preferably near our Irvine office).
Associate Manager of Compliance Supervision
Manager Job 38 miles from Rialto
Role:
The Associate Manager of Compliance Supervision supports the Managing Partner and Director of Supervision in shaping the culture of compliance in the office. This role supports implementing the supervision strategy and risk management policies for the Network office.
Responsibilities:
Associate Manager of Compliance Supervision:
Perform review and supervision of multiple systems, including, but not limited to, flagged email and social media correspondence, transaction/trend supervision, and compliance monitoring systems
Assist in completing on-site inspections, client file reviews, and compliance-related interviews of Financial Representatives and their staff
Help maintain books and records for the Offices of Supervisory Jurisdiction, Registered Branch Offices, and other field locations as required by FINRA
Support Financial Representatives and field staff, related to risk management, regulatory change, policies and procedures, and documentation requirements
Support supervisory plans put in place to address non-standard behavior or to address sales practice concerns
Support the direction of the Local Network Office compliance program
Promote strong culture of compliance
Premier Audit Results: Support DoS to maintain low or minimal HPM risk assessment score
Help to streamline and deliver compliance training and procedures to Network Office
Requirements:
Active and valid FINRA Series 7, 9/10 and 63 registrations.
Active and valid FINRA Series 7, 24, 4, 53, and 63 may be considered in lieu of S7, 9/10, and 63
Active Life/Health licenses, or the ability to obtain within 3 months
Bachelors Degree
Compensation:
$110,000 base salary + bonus
E-Commerce General Manager
Manager Job 12 miles from Rialto
We're on the hunt for a sharp, results-driven E-commerce Operations General Manager who thrives in the fast-paced world of online retail and third-party logistics (3PL). This role is perfect for someone who can juggle strategy and execution, ensuring seamless operations while scaling productivity, profitability, and morale. If you've managed e-commerce operations in medium-to-large facilities and have a knack for optimizing workflows, enhancing customer experience, and streamlining supply chain processes, we need you.
Key Responsibilities:
Architect and drive e-commerce strategies that supercharge productivity, profitability, and team morale.
Command day-to-day operations-inventory control, order fulfillment, logistics-ensuring nothing falls through the cracks.
Sync up with cross-functional teams-customer service, operations, and IT-to create a seamless, high-performing ecosystem.
Scrutinize data and KPIs to detect trends, optimize performance, and make razor-sharp business decisions.
Cultivate strong relationships with customers and partners, implementing strategies to elevate retention, satisfaction, and lifetime value.
Keep a tight grip on e-commerce compliance, security protocols, and data protection measures.
Stay ahead of the curve-monitor industry trends, emerging technologies, and competitor moves to maintain a strategic edge.
Qualifications & Experience:
Bachelor's degree in Business Administration, E-commerce, Supply Chain Management, or a related field (Master's degree preferred).
5+ years of experience in e-commerce management, online retail, or 3PL operations.
Deep expertise in e-commerce platforms (Shopify, Magento, WooCommerce, etc.) and marketplace integrations (Amazon, eBay, Walmart, etc.).
Hands-on experience in supply chain management, inventory control, and order fulfillment at scale.
Strong leadership, problem-solving, and decision-making skills-because this role demands action, not just strategy.
A cool head in a fast-paced, ever-evolving environment-adapting to growth, challenges, and opportunities with agility.
This isn't just another management gig-it's a high-impact role for someone who wants to drive real change and lead e-commerce operations to the next level. If you're ready to take on the challenge, we want to hear from you.
Operations Manager
Manager Job 43 miles from Rialto
Responsibilities:
Managing eCommerce Operations
Oversee overall eCommerce and retail order processing
Provide frequently timely reports and analysis for ecommerce business insights to Managing Director
Cooperating Accounting Manager day-to-day data and sales revision
Update inventory level to key retail channels such as Amazon, Costco, Macy's, Williams-Sonoma and so on.
Inventory Planning (International Logistics)
Oversight and management of product forecasting to ensure in stock status with appropriate turns to support a high digital growth environment
Oversee receiving, warehousing, distribution and operations
Coordinating and controlling the order cycle;
Domestic Logistics
Strategically manage 3PL warehouse in compliance with company's policies and vision
Focus on efficiency and cost effectiveness of freight operations to balance customer delivery requirements with cost per delivery requirements
Identify problems or delays related to logistics and report in a timely manner.
Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods
Qualifications:
Proven track record of 5+ years of eCommerce product experience is strongly preferred, with 1-2 years of lead experience. (Including Amazon 1P and 3P)
Minimum of 3-5 years of relevant in-depth experience in an operational environment
Solid knowledge of the transportation industry and logistics
Experience working with SPS, EDI or ERP(NetSuite) systems and managing multiple priorities
Strong written and verbal communication skills. Ability to communicate complex ideas and processes in a simplified manner.
Must be extremely organized, detail oriented, and possess the drive to succeed within fast-paced environment
Proven working experience as a logistics manager for domestic and international operations.
Excellent analytical, problem solving and organizational skills
Proficiency in the Microsoft Office Suite of products including Word, Excel, and PowerPoint.
Effective verbal and written communication skills
General knowledge and understanding of accounting procedures
Ability to perform mathematical calculations quickly and accurately
Strong verbal and written communication skills.
Ability to multi-task and maintain accuracy is required.
Excellent phone skills and etiquette required.
Assistant Manager, Security Operations Center
Manager Job 46 miles from Rialto
ANNUAL BASE SALARY $110,000-$125,000 PER YEAR + GENEROUS BENEFITS
ONSITE ROLE IN NEWPORT BEACH, CALIFORNIA
*** A current, valid BSIS CA Guard Card and Exposed Firearm Permit are required. Applicants without these permits will not be considered for employment. ***
The Assistant Manager, Security Operations Center is responsible for overseeing and managing the operational effectiveness of the Primary and Secondary Security Operations Centers (SOC).
This position exercises independent judgment in directing security operations, ensuring the functionality and optimization of security systems, monitoring tools, and back end services to maintain real-time situational awareness and enable rapid incident response.
The Assistant Manager provides leadership to a team of Security Operations Specialists, overseeing training, performance management, and strategic alignment with corporate security objectives, organizational policies, and event-specific needs.
This role requires analyzing and refining security processes, implementing system improvements, and making high-level operational decisions to address evolving security challenges.
Reporting to the Senior Manager, Executive Protection, the Assistant Manager plays a key role in shaping the SOC's strategic direction and operational efficiencies.
RESPONSIBILITIES
Direct and manage the daily operations of the Security Operations Centers (SOCs), ensuring continuous surveillance, incident response coordination, and system optimization
Provide leadership and oversight to Security Operations Specialists, supervising training programs and ensuring proficiency in access control software, network video recorders, and other critical security technologies
Administer and maintain security infrastructure, oversee system configurations, monitoring tools, and backend services, while diagnosing and resolving hardware, software, and network-related issues
Align security operations with organizational security strategies, ensuring seamless protection across executive residences, corporate facilities, private properties, and large rural estates
Oversee the implementation of personal security services at key locations, ensuring protective measures meet established security protocols
Develop, refine, and enforce SOC policies, operational procedures, and disaster response plans to enhance overall security readiness and effectiveness
Manage system installations, cable management, and software configurations to ensure the continuous functionality and efficiency of security infrastructure
Drive process improvement initiatives to optimize SOC operations, streamline workflows, and enhance overall efficiency
Collaborate with senior leadership and internal stakeholders to develop security strategies for new properties, including residences and commercial locations, ensuring comprehensive risk mitigation
Exercise discretion and independent judgment in addressing urgent security matters and personnel concerns outside of standard business hours
Provide senior leadership with critical updates on security threats, operational risks, and key incidents
Lead recruitment, onboarding, and professional development initiatives for SOC personnel, fostering a high-performing security operations team
Administer disciplinary action when necessary, ensuring adherence to company policies, performance standards, and security protocols
Maintain operational readiness by covering shifts within the SOC and serving as a backup for Security Operations Specialists as needed
Perform other duties and projects as assigned
SKILLS
Associate's degree or higher preferred
Five or more years of experience in working in or leading a SOC
Current CPR/AED instructor certification preferred
Current California CCW preferred
Current California Bureau of Security and Investigative Services (BSIS) guard and exposed firearms licenses
A valid Taser instructor certification must be obtained no later than 6 months after the start of employment
Valid California driver's license
In-depth technical knowledge of electronic security systems software and hardware
Highly organized, detail-oriented, and able to manage competing priorities
Proficient with time management, prioritization, and written communication
Able to manage potentially life-threatening situations under highly stressful conditions
Must be reliable, have a high degree of integrity and discretion, and be able to maintain confidentiality
General computer proficiency, with experience using Microsoft Office Suite, mac OS, and other relevant software
Must have reliable transportation to routinely commute between worksites
KNOWLEDGE, SKILLS, & EXPERIENCE
Education - Associates Degree
Certifications Required - California Guard Card, Exposed Firearm Permit, Driver's License, CPR/AED
Experience Required - 5+ Year's
Restaurant Manager
Manager Job 45 miles from Rialto
Lead, Inspire & Create Unforgettable Dining Experiences!
Join Our Team and Make Your Mark in Wine Country Hospitality at Ponte Winery!
About Our Company:
Ponte Family Estate Winery has been a cornerstone of Temecula Wine Country since 2003. With vineyards dating back to 1984, we are a true working winery, producing over 20 estate-grown varietals within our certified sustainable facilities. Our restaurant pairs exceptional food with Ponte wines, offering guests a one-of-a-kind dining experience surrounded by breathtaking vineyard views.
Nestled in the heart of Temecula Wine Country at Ponte Winery, our restaurant offers a memorable outdoor dining experience with a focus on seasonal cuisine, and exceptional service. Our menu features fresh, seasonal ingredients with a focus on local and sustainable sourcing.
The Restaurant at Ponte has been a destination dining location in Temecula Wine Country since opening in 2003. The outdoor Restaurant has stunning vineyard and garden views and is open year-round for guests and Wine Club Members.
The ideal candidate will have a passion for hospitality, a strong background in managing a high-end dining establishment, and the ability to lead a team in delivering outstanding lunch and dinner services. This is a hands-on leadership position requiring a blend of operational management, customer service excellence, and team development.
If you are passionate about creating exceptional dining experiences and thrive in a leadership role, we encourage you to apply for the Restaurant Manager position at our prestigious outdoor restaurant in Temecula Wine Country!
Summary:
The Restaurant Manager oversees daily operations and ensures that every guest enjoys a seamless, memorable dining experience. This role is responsible for upholding Ponte's service standards, maintaining exceptional food and beverage quality, and fostering a positive, team-driven work environment. In addition, this position ensures cost control, inventory management, safety, and compliance with regulations while coaching, mentoring, and developing a high-performing team.
Compensation:
$82,000+ annually DOE
Discretionary bonus based on KPI expectations.
Schedule:
Wednesday - Sunday (minimum), based on business needs
Nights, Weekends, and Holidays required
Benefits Per Company Plan Details:
Medical, Dental, Vision
401k Matching Plan
Life Insurance
Hospital Confinement Plan
Pet Insurance
3 Weeks of PTO
2 paid Holidays (Thanksgiving + Christmas) + 6 Floating Holidays
*The terms and conditions associated with each Benefit are outlined in the Associate Handbook, additional documentation provided by Human Resources, or within the policies of the carriers providing the benefits*
Essential Duties and Responsibilities:
Guest Experience & Service Excellence
Lead the front-of-house team to ensure exceptional service that exceeds guest expectations.
Monitor food and beverage quality, ensuring consistency and adherence to Chef's specifications.
Engage with guests, ensuring a warm, welcoming, and memorable dining experience.
Resolve guest concerns with professionalism, creating positive outcomes.
Uphold Ponte's hospitality standards, ensuring a seamless and enjoyable atmosphere.
Team Leadership & Development
Recruit, onboard, train, and mentor front-of-house associates to maintain high service standards.
Coach and counsel staff, providing constructive feedback and development opportunities.
Foster a positive and motivated team environment, leading by example.
Ensure all staff adhere to food safety, sanitation, and service regulations.
Operations & Financial Management
Achieve sales goals by driving an outstanding guest experience and upselling strategies.
Manage cash handling procedures, nightly reports, and financial reconciliation.
Oversee labor budgets, payroll, scheduling, and daily attendance.
Ensure compliance with all federal, state, and local labor and health regulations.
Monitor inventory and cost controls, placing beverage and supply orders as needed.
Safety & Compliance
Ensure compliance with health and safety regulations, including county sanitation standards.
Conduct regular safety training to promote a safe environment for guests and staff.
Understand winery closing procedures, securing property and setting alarms when necessary.
Complete and report all incidents and accidents involving guests or associates.
Supportive Functions
Step in as needed to assist with seating, serving, bussing, expediting, food running, and bartending.
Handle guest inquiries regarding reservations, large parties, and special events.
Oversee end-of-month inventory and purchase orders for supplies and beverages.
Ensure all service equipment is properly maintained, submitting repair requests as needed.
Qualifications & Skills
5+ years of hospitality management experience required.
Strong leadership skills with the ability to train, mentor, and develop a team.
Extensive knowledge of food, wine, spirits, and hospitality service standards.
Ability to provide direction to staff while maintaining respect and integrity.
Exceptional problem-solving and decision-making skills.
Experience with Aloha POS, OpenTable, Microsoft Word & Excel preferred.
Ability to work outdoors in all weather conditions.
Professional appearance and adherence to uniform standards.
Riverside County Food Handler's Card & RBS Alcoholic Beverage Certification required.
Company Standards:
Understand the PONTE Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager.
Motel General Manager
Manager Job 36 miles from Rialto
We are seeking a mature couple to manage our 175-room economy motels in Tustin, Ca.
Couple must have experience managing a going business with as many as 30 employees.
The manager will oversee the daily operations of our 175 room, newly renovated motel.
The candidate will not need direct hotel/motel experience but will need proven experience in a significant managerial role. Must be able to supervise a diverse workforce, manage budgets, implement marketing strategies, handle customer interactions, strategize and prepare reports for owners, maintain compliance guidelines and strict physical plant and equipment condition.
Skills Needed
· Train and supervise work at all levels from middle management and below and set clear objectives
· Manage budget/expenses and financial information
· Work with team on marketing strategies
· Handle maintenance issues, staffing, equipment
· Provide excellent customer service and communication abilities
· Enhance Customer satisfaction and motel reputation
Salary is in the low six figures plus benefits plus a one-bedroom all-expense paid apartment on the property.
General Manager
Manager Job 37 miles from Rialto
We are proud to partner exclusively with Electro-Mech components, a Tier 1 aerospace manufacturer specializing in pushbutton switches and indicator lights, to recruit a commercially driven General Manager. This role involves overseeing sales, operations, and full profit & loss to help grow the business.
Responsibilities of the General Manager
Lead and support the business team in pursuing profitable growth while maintaining clear priorities within the product team.
Focus on value creation by implementing value-based pricing and identifying lucrative new business opportunities.
Develop both annual and long-term strategic business plans for the unit.
Design and execute a sales and marketing strategy to drive new business and achieve unit objectives.
Provide oversight of the sales team to foster business growth and enhance customer retention.
Collaborate closely with sales and the broader organization to align on business targets, customer engagements, and sales initiatives.
Supervise and contribute to the cost estimation process to ensure pricing accuracy and profitability.
Prioritize and coordinate engineering activities to align with business unit objectives.
Strengthen collaboration with operations to meet cost targets, prioritize customer needs, and resolve quality concerns.
Build and develop a high-performing team through coaching, mentorship, and a people-focused approach.
Prepare and deliver business unit performance reports, effectively conveying the unit's story with an ownership mindset.
Requirements for the General Manager
BS degree in Engineering or Business. MBA a plus.
Minimum 2-year prior leadership experience as a Business Unit Manager in A&D.
Entrepreneurial, proactive, positive and customer focused attitude.
Minimum of 5-7 years' experience in functions ranging from sales, operations, finance, or engineering, preferably from a manufacturing background in aerospace.
The successful General Manager will have the opportunity to join a rapidly growing, well-funded aerospace organization, playing a pivotal role in driving the company's commercial growth. Apply now to avoid missing out on this exciting opportunity!
General Manager
Manager Job 42 miles from Rialto
McKinley Packaging, a growing international Corrugated Container manufacturer, is currently seeking an experienced General Manager to guide and direct our fast-paced manufacturing facilities in Santa Fe Springs and Cerritos, CA.
This position has responsibility for all day-to-day business operations associated with the facility or facilities within the span of control. This includes functional responsibility for Sales, Operations, Finance and HR. Ultimately, this position has true P&L responsibility for a legitimate profit center operation or operations.
The responsibilities include but are not limited to the following:
Achieve desired results in Safety and Quality through personal commitment and focus, and compliance with plant and corporate best practices and policies.
Responsible for production operations including Safety, Quality, Waste, Productivity, Maintenance, Planning and Shipping at assigned plant(s).
Ensure Company assets and physical plant are secure and well maintained.
Strive to provide world-class customer service via short lead times and maximum flexibility and response.
Manage facility's operations from a capacity planning/asset utilization standpoint.
Build effective partnerships with plant leadership and staff functions to drive expected results.
Coach and develop managers to maximize their effectiveness as well as their team's effectiveness. Identify and develop high potential employees for levels of greater responsibility and scope.
Control manufacturing and conversion costs within budgetary limits.
Aggressively monitor and manage slow moving finished goods inventory and roll stock.
Meet or exceed monthly, quarterly and yearly sales goals as determined by sales budgets and forecasts, with a focus on profitable volume growth and increasing operating profit margins.
Define and execute business strategies for growing existing business and generating new business.
Provide leadership to coordinate sales and marketing programs with the plant's manufacturing and operations management to ensure maximum effectiveness and profitability.
Develop and monitor procedures regarding new account activity.
Drive effective process and accountability relative to the pricing function.
Interface with Corporate Sales & Marketing to maximize Major Account Program.
Understand and monitor the financial reporting process monthly, to include both P&L and Balance Sheet.
Lead weekly cost control meetings and create forecasts that closely mirror actual results by the end of the month.
Lead detailed monthly P&L review meetings with team.
Personally check and sign off on plant expenditures.
Monitor and address A/R issues through communication and delegation to Sales and/or Finance, or personally as appropriate.
Lead an integrated talent management process for the facility. Assess and develop competencies of management team.
Recruit talent that will address the needs of facility and fill technical and competent gaps within organization.
Ensure performance feedback and appraisals are completed effectively and on a timely basis. Reward and recognize employees with a pay for performance approach.
Hold people accountable for performance; work with under-performers on training assistance or put them in documented performance improvement plans and/or disciplinary programs as necessary.
Qualifications:
Minimum of 10 years of progressively more responsible operations and/or sales leadership experience within a manufacturing company.
Will have led the operations and sales functions at a manufacturing site or significant operation within the facility.
Had previous experience managing diverse functions and leading a group of employees.
Must possess a strong business, financial, process and results driven.
Have proven management experience with a previous background in corrugated paper or similar manufacturing environments.
Bachelor's degree in business or related field is preferred.
Post graduate training or degree in Management preferred.
We offer a competitive compensation package based on experience for the right candidate.
"McKinley Packaging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training."
General Manager - High End Gelato Shop - New Store Opening - Costa Mesa!
Manager Job 45 miles from Rialto
Bacio di Latte is growing and we are seeking an exceptional General Manager to our team in Orange County for our NEW Shop opening in COSTA MESA!!!
Bacio di Latte is a high-end experience gelato shop, making fresh Italian gelato in house daily. Established in 2011, Bacio di Latte has 190+ stores in Brazil and 11 shops throughout Southern California, and we are growing at a rapid pace. We are opening 9 stores in 2025 and 15 stores in 2026. Our gelato reflects the passion and care that we take in making the best product possible coupled with our exceptional service creates a memorable and impactful experience for our guests.
We are looking for an exceptional General Manager for our NEW Costa Mesa Location!
We will fully train you for 3 months on all things Bacio di Latte. As General Manager, you will take ownership of Operations, lead our team for successful and profitable sales, and grow with our company. The ideal candidate brings
2+ years General Manager experience in the food & beverage industry
, ideally in the QSR or Fast Casual Space, with exceptional hospitality, team leadership and coaching skills.
Passion for gelato is a plus!
What You'll Be Doing:
Operations
Execute the highest gelato quality, daily. Understand and maintain the highest standards of gelato quality working with our BOH team
Ensure the team executes the best quality customer service experience; transporting our customers with a warm and distinct (inviting) atmosphere that entices all the senses; working with our FOH team
Uphold CA Food Safety standards
Control purchases and stock; conduct inventory count
Hit monthly KPIs and invigorate the team to achieve set goals
Leadership
Nurture the team with attention and training to maintain high performance standards and ignite sense of ownership
Create a positive work environment with camaraderie and focus, ready for anything!
Strong leadership to drive the team and achieve results
Train and coach new hires using provided Bacio tools
Financial/Administration
Conduct accurate P&L analysis each month
Comprehend and act to accomplish KPI goals for Labor, Cogs, and monthly results.
Process invoices from suppliers
Ensure payroll hours are properly clocked and proper breaks are given
Create a healthy relationship with our vendors, accountants, and administrative personnel
What You Bring:
2+ years Food & Beverage Management experience - preferably in the QSR space
Proven track record of driving sales goals and meeting KPIs
Skilled at managing COGs, Labor and Budgets
Strong leadership abilities to coach and motivate team
Excellent customer service and guest relations skills
Strong, clear and effective communicator
Positive and upbeat energy that drives a positive and fun company culture
A love for Gelato!
What We Offer:
Company in growth stage with major growth opportunity
Competitive salary and Generous Bonus Program
Health, Dental and Vision benefits & PTO
Professional development and career path
Great company culture that fosters a friendly, collaborative and dynamic work environment
If you have 2+ years F&B Management experience, are a energetic and positive leader who thrives in a fast paced and fun environment, with a passion for customer excellence and are eager to learn and grow, this is a great role for you! Passion for gelato is a plus!
Salary range for this role is $75,000 - $80,000 PLUS Bonuses. Compensation is commensurate with experience.
Store Manager
Manager Job 46 miles from Rialto
At Joe & The Juice, our vision is to become the first truly global people-focused Food & Beverage brand. To achieve this, we foster a culture built around our virtues and operational excellence in three key focus areas: employee engagement, guest experiences, and financial performance. Our unique company culture is the backbone of our success, thriving on our employees' commitment to our core virtues: Positive Attitude, Inclusion, Social Ties, and Growth.
We expect our employees to be engaged, open-minded, and to maintain a positive attitude in all that they do. While hard work and dedication are essential, we also encourage our team to have fun and enjoy each other's and our guests' company. We offer a work environment with great opportunities for development and progression, expecting consistent performance in return.
Role Summary:
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance in all areas through sparring with your Regional Manager. You will ensure that your store adheres to market-specific legal requirements, company policies, and risk and compliance structures. Leading your team, you will ensure efficient workflows, great guest experiences, and high-quality products.
Your success in this position depends on your ability to lead and develop a highly engaged team, meet cost budgets, reach sales targets, and achieve 4-Wall EBITDA through new and existing company initiatives.
Training will be in LA for 6 weeks and travel expense including Housing will be covered during training period.
Key Expectations:
· Effectively lead your team members in alignment with company virtues and operational principles.
Key Responsibilities:
· Develop and motivate your team through development plans, feedback, in-store training, meetings, and securing engagement through inclusion and social activities.
· Monitor and actively work with employee engagement, training completion, and employee turnover.
· Ensure a guest-first approach, building strong guest relations in your local community to increase overall guest loyalty.
· Monitor and actively work with the following metrics: Returning guests, app conversions, complaints, waiting time, product availability, and store audits.
· Maintain a safe, secure, and healthy working environment by enforcing both local and company hygiene, health, and safety standards.
· Ensure store shift plans and workflows are optimal and in accordance with the Daily Concept Workflow and Team Positioning.
· Full ownership of stock handling, counting, and ordering to ensure optimal inventory.
· Deliver on sales and productivity targets, and balance waste, DOC, salary cost, and overhead costs.
Your Qualifications:
· Proven leadership skills with a commercial mindset
· Strong interpersonal and communication skills
· Ability to inspire and develop team members
· Commitment to maintaining high operational standards
Why Work With Us:
· Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
· Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
· Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.
Join us at Joe & The Juice and be part of a dynamic team committed to delivering excellence in a vibrant and inclusive environment. Apply now and take the first step towards an exciting career with us!
PAY & BENEFITS
Salary: $70,000 - $80,000, + Overtime Eligible
Employee discount
Flexible schedule
Health insurance
Paid time off
Physical Requirements:
Must be able to stand for long periods of time.
Must be able to lift between 50 and 60 lbs.
Must be able to perform bending, stooping, crouching, and squatting movements.
Must be able to safely handle and use sharp objects.
Must be able to work near and operate a hot grill.
Store Manager
Manager Job 45 miles from Rialto
We are looking for a passionate and experienced luxury Store Manager to run our beautiful GANNI South Coast Plaza location!
As the Store Manager, you will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results driven mentality. Where everyone is united by a common purpose.
At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do.
You will lead/support your team to always deliver service that is seamless, efficient and dedicated to the client's needs.
You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in store events you and your team will build and foster the GANNI community.
You will be managing, motivating and leading your store team to achieve KPI targets and you will create a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn
KEY RESPONSIBILITIES:
BUSINESS:
Ensure exceptional client experiences and establishing loyalty within the community
Foster client outreach program to drive footfall to the store
Push, motivate and support store team to reach KPI targets and maintain a KPI driven environment.
Drive, supervise and support in store shopping events via our booking services and follow up to foster client relationships.
Analyze store performance, define actıons required in order to achıeve busıness objectıves.
Act on opportunities and strive to secure all sales
Maintain VM guidelines
Stock management in all aspects
TEAM MANAGEMENT:
Lead and plan daily work and operations in store
Support and drive your team to achieve a healthy client loyalty base with in store activities to foster client relationships.
Coach and motivate your team to achieve their personal and store targets.
Facilitate all workshops necessary to enhance performance.
Responsible for Store HR, keeping the team environment open, friendly and transparent.
Recruitment of true GANNI talents as well as taking ownership of the on-boarding process and induction phase.
Assisting in the termination of team members, who are not successful within the store.
Create and manage daily, weekly and monthly team schedule
Arrange and facilitate informative and structured staff meetings every month
COMMUNICATION & DEVELOPMENT:
Keep yourself and team members up to date with all relevant information and business trends.
Develop clear, consistent and organised lines of communication
Administrative duties such as reporting and communicating with the store team and other GANNI stakeholders.
Facilitate and execute PDP (personal development plan) with your team twice a year
Participate in all retail management meetings
Drive your own development and strive to enhance your leadership skills.
PROFESSIONAL QUALIFICATIONS:
Solid and proven management background with at least 3 years of store management and team leading experience
Strong client database and experience working with digital clientelling
Omnichannel and omnicommerce understanding
Sales driven, results motivated and goal oriented
Experience working with a business intelligence program and excellent understanding of key performance indicators
Excellent communication skills
Experience with leading, motivating and providing excellent sales training to staff members
Ability to work in a fast-paced environment
PERSONAL QUALIFICATIONS:
Natural flair for interacting and communicating with people
Highly organized and structured
Service minded in all aspects
Passionate about the GANNI
A consistent positive and open minded attitude towards life and the people in it.
NICE TO HAVE QUALIFICATIONS:
Fluent in English
Experience with excel, google drive
Experience with RFID
Store Manager
Manager Job 50 miles from Rialto
About Us:
Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.
Your Mission:
We are looking for a highly motivated Store Manager to join our team Venchi Retail Team in Glendale, CA!
Our Retail channel is dynamic, and we are planning for continued growth, with 17 direct retail US stores presently it's a fantastic opportunity for a talented individual who has a passion for service, enjoys working through solutions and a tenacious appetite for learning new skills.
Key Responsibilities
Drive sales through a high standard of customer service and business acumen
Be a brand champion by promoting the 'Venchi Service Model'
Support all employees in their training, acting as a guide and motivator while continuously teaching and developing
Lead your team in reaching its business goals
Maintain the highest level of food and health compliance within the store
Effectively communicate to ensure all employees have the resources needed to be successful
Analyze the store's performance and deliver on KPIs
Full ownership of the store's P&L
Forecast and build effective schedules
Execute visual merchandising guidelines and layouts
Take initiative in creating data-driven business strategies.
The Ideal Candidate
2-4 years of store management experience
Food & beverage or retail experience required, both preferred
Will work shoulder-to-shoulder with the team, while sharing your passion for our brand
Positive and adaptable
Result-oriented with the ability to multitask effectively
Strong interpersonal and organizational skills with the ability to manage a diverse team
A growth mindset to constantly develop the store and the people around you
Fluent in English, bilingual is a plus
Ability to work a retail schedule, including nights, weekends, and holidays,
…and obviously a chocolate and gelato lover!
Benefits
100% Company covered health and dental benefits.
401k matching (up to 4%)
Competitive paid time off policy.
Employee Discounts through our extended network, including fitness, cellular, travel, electronics, and many more…
Commuter benefits offered.
Internal promotion opportunities, we always seek to promote from within.
Sweet Exclusive Perks: Enjoy a 30% discount in-store and a 40% discount. We aim to bring a touch of Italian joy to your workday, offering company discounts, free gelato, coffee, and water (where available) during shifts.
Diversity and Inclusion: We embrace diversity and inclusion in all its forms, fostering a collaborative and welcoming environment.
Global Vision, Italian flavour: Join a passionate and creative team where innovation thrives. Together, we achieve excellence: from sourcing top-quality ingredients to delivering moments of joy worldwide.
Store Manager
Manager Job 43 miles from Rialto
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
For our MANGO store located in Cerritos, CA we are currently recruiting for a FULL TIME STORE MANAGER to join our team!
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
What makes us special?
You will be part of a leading company in the fashion industry, dynamic and in full innovation
Close, inspiring and ambitious work environment
Uniform per season
Constant development opportunities with varied challenges that generate on-the-job learning
Insurance Benefit: You only pay 40% of the value!
401(K) Pension Plan
Holidays + Floating Holidays
Vacation Days
KPI Metric Bonus Incentive
You got it?
We like you!
General Manager
Manager Job 40 miles from Rialto
We are seeking a highly motivated and sales driven leader to take on the role as General Manager to join our team! This is a great position for someone who loves sales and is passionate helping our members achieve their health and wellness goals. This role involves spending time working at a designated club to improve sales, overall processes and develop and lead a team of leaders to do the same. Candidates must have great people skills, willingness to learn and a strong desire to help others achieve optimal results. An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.
Departments: Operations and Sales
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Other Responsibilities:
1. Employee behavior and success
2. Deliver great customer service
3. Club cleanliness
4. Building and equipment maintenance and safety -- including training of CPR and AED
5. Overall operations of club
Accountabilities:
1. Membership Sales (Club and Individual - including services, products, programs)
2. Membership Billing
3. Payroll Budget
4. Employee training, coaching, success and problem resolution
5. Customer Service (friendly, clean, helpful, problem resolution)
6. Fitness Sales Pipeline
7. Information Hub (product knowledge, programs, events etc.)
8. Employee and member safety
Requirements for Success:
Fight hard to win.
Lead by example.
Takes ownership of results.
Adapts well and quickly to various situations.
Team player and be willing to jump into any task and get it done.
Engage and communicates well with members and teammates with a customer service mentality.
Possess strong mathematical, analytical and sales skills.
Strong attention to detail while producing accurate and high quality work.
Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
Must be extremely organized.
Able to work independently, multi-task in a fast pace and demanding work environment.
Comfortable with a computer/technology, ability to quickly shift focus.
Good phone etiquette.
Other Requirements:
Must successfully pass Background Check.
CPR certification required within 30 days of hire
Assistant Manager | South Coast Plaza
Manager Job 45 miles from Rialto
Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.
In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House's creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.
The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature's most precious wonders: bees, sentinels of the environment and symbol of the House.
Guerlain invites you today to join its North America teams. Guerlain is part of the LVMH Group.
The Assistant Manager will support and lead the execution of short and long-term objectives for the boutique in partnership with the Business Manager and Account Executive/National Sales Director. As a supervisor, this individual will ensure the proper oversight of all sales related functions, activities and administer company policies and procedures; this will include driving sales and leading a team of Beauty Advisors.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Management:
Leads and motivates a team of beauty advisors/Selling Specialists to ensure best in class service
Serve as a role model and coach to selling ceremony expectations and ensures compliance
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors that create short and long-term goals
Ensures accountability for all company policies and processes while delegating and empowering the team
Creates enthusiasm and positivity for a shared vision and mission
Leads all client initiatives, including follow-up,
Conducts monthly performance conversations with Business Manager and with the team to discuss performance and action plan areas of opportunity
Communicates with leadership to report on the store and staff progress.
Acts as a service leader for all client related matters
Sales:
Drives the sales floor to ensure store and personal productivity meets daily goals
Support Beauty Advisors/Selling Specialists with selling practices to drive business and achieve sales goals
Develops the team to build long-term relationships with customers to drive business
Acts as brand ambassador in the area to drive loyalty, partnerships, and business
Resolves customer inquiries in a timely manner by being solution-oriented and forward thinking. Partners with the Business Manager or Account Executive for escalation
Supervises and executes the maintenance of floor stock, including replenishment
Operations:
Completes all store operational tasks, including communicating sales
Conducts daily audits and follow appropriate processes to ensure compliance
Communicates any daily stock needs and requests to stock associate and or manager
Supervises and executes the maintenance of store stock, including replenishment
Complies with all educational functions, e.g., completing Bee GUERLAIN modules
SUPERVISION SCOPE
Reports to Business Manager, Account Executive/Regional Sales Manager and supports the daily supervision of store employees
QUALIFICATIONS & SKILLS REQUIRED
2+ years of prestige luxury retail sales and management experience in a freestanding location or counter
Prior experience as Business Manager, Sales, and/or Training Manage
Comprehensive knowledge of industry and displays good business acumen
NOTE: This is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Additional Information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $60,000-$65,000