Studio Manager
Manager Job In Pittsford, NY
Are you a dynamic leader with a passion for aesthetics, guest experience, and team development? Do you thrive in a fast-paced environment where beauty meets business? If so, we want you to lead our Pittsford studio to the next level!
Chapter Aesthetic Studio is a medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to everybody.
We are a fast-paced, innovative, and high-performing company. Our goal is to spark joy for everyone-our guests, each other, and the communities we live, work, and play in. We are a team built of extraordinary individuals who are passionate about helping others achieve their goals. This includes supporting your unique ambitions and career path and wrapping an abundance of resources around you. We are looking for a team player who is highly motivated, energetic, and hungry for growth who we can cheer on to limitless growth and opportunities.
As a reflection of our growth, we have an opportunity to join the team as a Studio Manager.
The Studio Manager is an integral role that plans and directs the day-to-day operations of their assigned studio. This person manages and supports consultative sales; develops strategies to improve customer service, drive studio sales, and increase profitability. They also ensure client needs are met, complaints are resolved, and service is delivered according to the brand standard. The Studio Manager coaches team members to optimal performance, recruits additional team members and resolves issues as needed. As the primary point of communication for the team, this position requires high attention to detail, strong communication, and organization. This position has direct supervision of the non-clinical team.
Essential Responsibilities:
Deliver sales performance and business volume to meet studio goals.
Attains comprehensive knowledge of all product and service offerings.
Communicate, implement, enforce, and comply with all Chapter policies and procedures both individually and at the studio level.
Responsible for the overall daily management and supervision of employees including but not limited to personnel files, performance reviews and coaching, recruiting and selection, and training.
Resolves all client satisfaction issues, incident reports, or identified concerns; escalates to Operations Director as necessary.
Responsible for inventory activities including purchasing, merchandising, stocking, and tracking supplies.
Manages the studio financial health and activities including daily deposits, budgeting, revenue projections, and cost of goods control.
Plans and facilitates clinic daily huddles, team meetings, on-site trainings, and events.
Manages facility standards and maintenance including exterior and interior upkeep, safety, and cleaning.
Serves as brand ambassador, community outreach as appropriate. Ensuring involvement in local community - managing reputation as a “good neighbor”. Gatekeeper of culture, creating a cohesive team who demonstrate our purpose and values.
Manages individuals in meeting performance objectives, sales and development goals.
Maintains relationships with all current clients.
Conveys organizational changes and company messages in a timely and positive manner.
Manages scheduling and coverage of the studio.
Fill in for Treatment Plan Coordinator as needed (answering phones, scheduling etc.).
Exhibit professionalism and behaviors reflective of a leader.
Contributes to building positive team morale and recognize accomplishments.
Maintains confidentiality and HIPAA compliance.
Able to deal with frequent change, delays, or unexpected events.
Minimum Education and Experience:
Education level: Bachelor's Degree preferred; Successful sales experience may be substituted for academic credential.
Job Related/Industry Experience: A minimum of two (2) years managerial experience; inventory management is preferred.
Proven track record of exceeding annual revenue and profit targets
Extensive and successful commitment to exceeding customer expectations.
Effective leadership skills including multi-tasking, prioritizing, and goal setting/management.
Employee engagement to ensure staff and operational success.
Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport.
Must maintain a high attention to detail.
Knowledge of modern office procedures and methods including telephone communications, computer systems, and record keeping.
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Ability to handle and resolve recurring problems.
Restaurant GM - Urgently Hiring
Manager Job In Brockport, NY
Taco Bell Brockport is looking for a Restaurant GM in Brockport, NY with a proven track record. This full time or part time position is perfect for someone who is passionate about food, truly cares about guest satisfaction, and thrives in a fast-paced environment.
Responsibilities include:
-Building, training & leading a team
-Overall operation of the restaurant
-Achieving guest satisfaction
-Managing equipment
-Ensuring the highest standards of food quality
-Maintaining close relationships with other departments
-Managing staff vacation time and absences
The ideal candidate is:
-Dependable, reliable, and responsible
-Professional in all circumstances
-Experienced in managing a team
-Flexible and adaptable to changes in this crazy industry
Come join our team at Taco Bell Brockport today!
Field Service/Customer Service Manager
Manager Job In Rochester, NY
Field Service / Customer Service Manager
QED Technologies is a global leader in precision polishing and metrology solutions for the optics industry. Our innovative, CNC-based systems help customers achieve unprecedented levels of precision and quality. Customer Service & Support is a critical pillar of QED's success, and we are seeking a Customer Service Manager, who is passionate about delivering world-class support, driving continuous improvement, and innovating new ways to serve our customers.
Position Summary
QED's Customer Service Manager oversees all aspects of service and support within NA and other regions globally for QED's large capital equipment. This individual will report to the Director of Customer Experience and will be responsible for both field service and in-house customer support activities, including machine installations, training, remote and on-site support, and maintenance of CNC-based MRF optical finishing systems as well as QED's metrology platforms. As the “internal champion” of our customer base, this role acts with urgency to ensure all customer support requests are satisfied and our customers are “delighted” with QED's products and services. As a strong “player-coach,” the ideal candidate enjoys working hands-on with customers on high-level issues while also guiding and mentoring the service team. The role requires a detail-oriented approach, capital equipment expertise, and a deep commitment to customer satisfaction, which is essential to QED's continued growth and success.
Essential Duties and Responsibilities
Service Operations Management
Schedule, assign, and oversee daily activities of customer service engineers and support personnel to meet customer needs.
Ensure timely and accurate completion of service requests, including proper documentation in QED's CRM system.
Prepare estimates and quotes for service and support requests. Track and manage service orders, labor hours, and warranty claims to maintain cost accuracy and provide transparent reporting.
Monitor and analyze service metrics (e.g., response time, downtime, parts usage) to drive continuous improvement initiatives.
Customer Support & Issue Resolution
Serve as the primary escalation point for complex or high-level customer service issues.
Coordinate closely with cross-functional teams (Engineering, Sales, and Operations) to resolve technical challenges and ensure customer satisfaction.
Provide direct technical support, diagnosis, and problem-solving for capital equipment installations and upgrades.
Team Leadership & Development
Directly supervise a team of customer service engineers and support specialists across North America and other regions globally.
Recruit, train, and develop a high-performing field-based and in-house service team with strong technical and customer-facing skills.
Act as a “player-coach,” mentoring team members while also staying involved in hands-on service activities.
Develops and maintains installation, service and support procedures.
Perform performance reviews, set goals, and implement professional development plans in line with company objectives.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, performance evaluation, and discipline.
Strategic Growth & Innovation
Identify and implement new service strategies, tools, and processes to enhance customer experience and operational efficiency.
Collaborate with the Director of Customer Experience to shape service offerings, including extended service contracts, software upgrades, and predictive maintenance.
Use “voice of the customer” feedback to drive product and process improvements, liaising with internal teams to refine QED's portfolio of solutions.
Customer Engagement & Account Management
Build and maintain strong relationships with customers through regular check-ins, on-site visits, and remote consultations.
Generate additional revenue opportunities by promoting spare parts, optional equipment, service contracts, and training programs.
Ensure consistent communication on product updates, service activities, and continuous improvement efforts.
Quality & Compliance
Develop, document, and maintain service-related processes (installation, qualification, maintenance) in compliance with relevant standards and QED QMS.
Initiate and support Corrective Action Requests (CARs) for service-related issues, collaborating with cross-functional teams to implement effective solutions.
Ensure adherence to all company policies, procedures, and regulatory requirements.
Qualifications & Requirements
Education & Experience
Bachelor's Degree in Engineering (Mechanical, Electrical, or related field) or equivalent technical discipline required.
10+ years of experience managing a customer service or field service team in a capital equipment environment.
Experience with CNC-based equipment is strongly preferred; optics/photonics industry experience is a significant plus.
Master's degree (MS/MBA) is preferred.
Technical Skills
Strong understanding of mechanical/electrical systems, schematics, and precision manufacturing processes.
Proficiency in ERP & CRM systems, and Microsoft Office software.
Ability to interpret part drawings, operator manuals, and technical documentation.
Soft Skills & Competencies
Exceptional customer focus and a passion for problem-solving in high-stakes situations.
Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences.
Demonstrated leadership and team-building capabilities, including experience as a “player-coach.”
Highly detail-oriented with strong analytical and organizational skills.
Language Skills
Must be fluent in English (spoken and written).
Additional language proficiency is a plus (e.g. German, Japanese, Mandarin).
Travel Requirements
Domestic & International travel is required to support customer visits, tradeshows, and service escalations.
Work Environment
Work is typically performed in an office environment as well as customer sites (labs, manufacturing floors, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join QED Technologies and help us transform the way our customers build the future of optics and photonics. If you're a proactive leader who values customer satisfaction and innovation, we encourage you to apply today.
Business Manager Trainee
Manager Job In Irondequoit, NY
With high demands to expand from our telecommunication clients, we are dedicated to building on performance and leadership by empowering our Business Management and Sales teams. Our success is met because we value diverse perspectives and foster an inclusive culture that creates a personal and intimate connection with our local communities. As a Business Manager Trainee, you'll have the opportunity to enhance your sales, consumer engagement, leadership, and overall marketing skills. With the help of the Business Manager Trainee team, we encourage you to grow to become a key member of our company's success by working on exciting projects with top sales, marketing, and customer service professionals!
As a Business Manager Trainee, you are provided from day one with hands-on training and ongoing mentorship from experienced leaders in the business. The program looks to develop & educate you through classroom-style training to build and fortify your management, marketing, sales, and customer service abilities. You will go over new and existing services that will be tailored to specific demographics & have a chance to have hands-on experience to relay that information face-to-face to a growing consumer base. This is the time of the year to start taking control of what you want moving forward!
Responsibilities of the Business Manager Trainee:
Engage with existing & new consumers to promote the wide array of products and services we offer
Attend sales account meetings with new and existing customers to build strong client-consumer relationships and increase customer retention
Conduct market and territory research to increase brand awareness and optimize company outreach
Deliver services that reflect the company's values, nurturing positive business relationships
Track market & sales trends & record customer interactions, collaborating with management to streamline a smoother overall experience
Assist in hiring, training, and mentoring new team members, ensuring a diverse & well-balanced team
Qualifications of the Business Manager Trainee:
Experience interacting with consumers directly is preferred
Strong verbal and written communication skills to succeed in sales and customer service
A desire to grow your career as well as within the company
Ability to think strategically and solve problems in a fast-paced environment
An associate degree or some college experience is preferred but not required
What We Offer as a Business Manager Trainee:
Comprehensive training designed for Business Manager Trainees to quickly excel in all departments
Opportunities for rapid career advancement within your first 6 months
Hands-on mentorship from industry leaders
A dynamic and supportive work environment where your goals matter
#LinkedIn-OnSite
Procurement Support Manager - Rail and Transit
Manager Job In Newark, NY
In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with exceptional people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
Job Description:
The Procurement Support role is responsible for management and direction for all procurement functions on a large Rail and Transit project, including purchasing, expediting, supplier data control, supplier quality, and traffic.May assist a Senior Procurement Manager on an assigned phase of a large complex project.
What You'll Be Doing:
Identify and pre-qualify suppliers and subcontractors that meet project requirements
Conduct background checks and evaluate suppliers based on cost, quality, reliability, and compliance with regulatory standards
Assist in the preparation, issuance, and tracking of purchase orders for materials, equipment, and services
Coordinate with the procurement team to ensure all orders are accurate and delivered on time to meet project deadlines
Maintain up-to-date records of procurement documents, including contracts, purchase orders, and amendments
Ensure all documentation complies with project requirements, regulatory guidelines, and audit standards
Act as a point of contact for suppliers regarding order status, delivery schedules, and any procurement-related issues
Resolve logistical and scheduling conflicts by coordinating with suppliers and project teams
Assist with budget tracking, ensuring procurement activities align with project budget allocations.
Performs other responsibilities associated with this position as may be appropriate.
What Required Skills You'll Bring:
Bachelor's Degree in Business Administration (or related field) and typically 10+ years of related work experience.
Minimum 3-years of contract management experience (capital change orders) preferably within the public sector on federally funded contracts.
Must be detail oriented.
Proficient with Microsoft office programs
What Desired Skills You'll Bring:
Broad experience in a variety of procurement assignments
Excellent written and oral communications skills, and a thorough knowledge of industry practices and regulations are required.
A demonstrated proficiency in utilizing DMCS (or similar material control system) is also required.
Minimum Clearance Required to Start:
Not Applicable/NoneThis position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!Salary Range: $96,400.00 - $168,700.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************
NY District Leader
Manager Job In Rochester, NY
District Leaders are strong collaborators and influential leaders. They are directly responsible for the overall operation of multiple restaurant locations in an assigned district. The District Leader maintains company standards for these locations and utilizes company assets and resources to develop and grow field personnel, identify and capitalize on business opportunities, and maximize profits.
The District Leader's guidance and leadership ensure their teams provide exemplary guest service, high-quality food, and safe products. They foster a culture of innovation and efficiency by enthusiastically driving people development by implementing training initiatives in JSC Management Group's franchise operations. Additionally, District Leaders head operations and provide training support for new restaurant location openings, new product implementation, policy and procedure implementation, and the ongoing monitoring of product quality and the customer experience.
The District Leader plays an integral strategic role in the success and growth of the company. They are responsible for implementing operations and business strategies designed to achieve objectives with a focus on driving sales, traffic, and profits. They select, manage, and build a team of Restaurant Leaders and Assistant Restaurant Leaders responsible for the district restaurant locations.
The District Leader partners with the cross-functional leaders of Operations, Human Resources, and the franchisee. As a member of the Leadership Team, the District Leader works closely with the Executive Team to ensure operations receive the necessary support. Additionally, holding district meetings and attending and contributing to restaurant leadership team meetings is necessary for consistency, accountability, and team cohesion.
Successful District Leaders are comfortable working with all employee groups and understand how to effectively motivate and encourage their teams. The position necessitates strong leadership abilities, self-motivation, and detail-orientation without losing sight of the overall scope and vision of a project. District Leaders must have strong oral and written communication skills that effectively convey sophisticated concepts, insights, and recommendations in a compelling manner to various audiences.
As each day brings both triumphs and new challenges, District Leaders must be resourceful and independent problem-solvers, while retaining confidence in the decisions and processes they implement. They possess the ability to quickly assess relevant information and issues to make the best and most effective decisions. While supports and resources are readily available, the District Leader is able to work with minimal direction.
It is critical that the candidate pursues excellence, possesses a passion for the QSR industry, and demonstrates a strong desire to make a positive impact in the lives of others. As JSC Management Group's objective is to become the employer of choice, District Leaders must conduct themselves with positivity and integrity and demonstrate success.
Requirements
The District Leader will select, build, and develop restaurant leadership teams and maintain proper staffing in the restaurants within their district to ensure efficient restaurant operations. The core of people development lies in leadership and leader development. Note that this position requires travel between Buffalo, Rochester and Syracuse, NY.
• Directly responsible for the performance of all Restaurant Leaders in the assigned district
• Facilitate open communication with all reporting staff regarding operational results and provide resources and support and any necessary corresponding corrective action
• Provide Restaurant Leaders with monthly action plans with clearly defined expectations, follow up to ensure proper execution, and analyze the results for immediate action
• Maintain active involvement in the recruiting, interviewing, and hiring of Restaurant Leaders and other key-location personnel
• Implement and facilitate company promotions and activities throughout the assigned district
• Collaborate with the leadership team to define strategic company objectives and contribute to the company's overall financial objectives and business goals
• Actively lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with company standards, safety standards, and legal requirements
• Monitor restaurant opening activities and lead timely training and support, marketing, and staffing assistance, within budgetary and quality standards
• Cultivate a benchmark of leadership and talent to deliver desired results and support future growth
• Establish and drive performance goals by providing ongoing feedback, coaching, and development to enhance the team's performance and capability
• Facilitate open communication and encourage continuous performance improvement from all team members
• Identify individual and team skill and developmental areas of opportunity and provide the necessary resources to improve and advance the areas identified
• Foster a positive environment of excellence by consistently recognizing employees who demonstrate exemplary work ethic and ability, initiative, achievement, and innovation
• Exemplify JSC Culture by understanding and demonstrating JSC Core Values and instilling them in others
JSC Management Group Culture
JSC Management Group is not just a company, it is a culture in which individuals thrive to exceed expectations through serving others.
Our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture.
Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other and see our teams as a reflection of our leaders and the values they exemplify.
Leader Development Responsibilities
Provide training and development opportunities to all members of the leadership team to create potential leader candidates Create and host training sessions in capacities and at times conveniently accessible to employees
Complete shift assessments on all manager/ leader trainees, including working three shifts with each trainee until they complete all assessments satisfactorily (leader trainees may not run a shift alone until this assessment is completed)
Assist Restaurant Leaders in identifying leader candidates
Follow up on all aspects of training and development
Training Responsibilities
District Leaders are to effectively utilize all JSC supplemental training resources, including position-specific training packets.
Administrative and Financial Responsibilities
The District Leader must administer, analyze, and enforce appropriate restaurant-level financial controls to ensure proper accountability of company funds. This would include, but is not limited to, Gross Profit Variance and costs, inventory, cash, sales, budgetary expenses, and employee turnover. They are responsible for the oversight of mall restaurant locations' preparedness for the additional demands of holidays and school vacations
(see attachment).
Personnel Responsibilities
The District Leader is responsible for hiring and terminating employees. They are also responsible for providing performance appraisals, merit increases, and promotions (within policy) for all restaurant leadership. District Leaders are expected to exercise excellent judgment and decision-making in all employee relations and personnel actions (i.e., timely performance evaluations, conflict resolution handling, disciplinary actions, employee counseling, etc.). The goal is to foster an atmosphere of cooperation, enthusiasm, and professionalism within each restaurant and among the district.
Expansion Opportunity Responsibilities
The District Leader will assist with new restaurant openings. They will support the new Restaurant Leader with day-to-day opener and closer training and assisting with daily operations until the proficiency level is manageable for the newly appointed Restaurant Leader.
EMPLOYMENT DETAILS
The position involves a variable 50/55-hour work week. The hours for this position are semi-flexible, however, normal working hours are from 9:00 am to 7:00 pm, with one day off during the week and one day off during the weekend. There is an expectation of a night-restaurant visit once per week. There are specific deadlines and duties that need to be completed on certain days of the week or month that may be outside of the typical work schedule or hours.
CONFIDENTIALITY AND DISCRETION
The District Leader must maintain the confidentiality of all company and employee information and must not discuss such matters outside of JSC Management Group, LLC. District Leaders must always conduct themselves with integrity and trustworthiness. Tact and discretion must be used in all dealings with all employees and vendors to maintain a positive image of JSC Management Group, LLC.
Popeyes District Manager
Manager Job In Rochester, NY
The Popeyes District Manager is responsible for overseeing up to 6 restaurants and the overall sales, operations, profitability and people management for the Popeyes restaurants in an assigned area.
Monthly bonuses based on sales, cost control, and brand standard.
Ensure all restaurants are staffed properly with qualified RGMs and Assistant Managers.
Work through RGMs to ensure restaurants are staffed with qualified shift supervisors, and crew.
Develops and executes plans to achieve top line sales performance compared to budget sales for each area.
Develops plans to control expenses and achieve budget for restaurant operating profit for each areas of the Profit and Loss Statements.
Ensures all assigned restaurants meet Popeyes Corporate operational standards necessary to achieve expansion approval.
Maximize presence in restaurants in all dayparts to monitor operational status to provide feedback to RGMs.
Hires, terminates and conducts performance reviews of restaurant general managers and ensures reviews for assistant managers, shift supervisors, and crew are completed.
Assists restaurant general managers in identifying training needs and the execution of training programs to improve their restaurant management teams.
Assist restaurant general managers with compliance and understanding of Liberty Restaurants. policies and procedures, such as; Security, Safety, Cash handling, Sexual Harassment.
Assists in ensuring restaurants are following all state and federal labor laws, as they pertain to Popeyes.
Assist restaurant general managers with compliance and understanding of Popeyes policies, procedures and requirements.
This job description is a generic listing of the responsibilities of this position; some of these responsibilities may not be required at all times.
Requirements
3 year college business degree is preferred or equal experience.
3-5 years of experience in multiunit management in the food industry is preferred.
Must have extensive and successful experience as a restaurant general manager.
Requires excellent human relations skills including leadership and motivation.
Strong communication skills: listening, oral and written
District Manager
Manager Job In Rochester, NY
Company: Take 5 Oil Change
We invite you to join us at Take 5!
Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this
for over 35 years now and we pride ourselves in our friendly technicians, our oil change
expertise, and our efficient process that gets you on your way safely and swiftly. All
while letting you stay in the comfort of your car or truck while we change your oil.
We're always looking for friendly and energetic team members to join our family.
Technicians, managers, and more positions are available across the country. With our
Pit Tech to President growth path, Take 5 is where you can invest in yourself while we
invest in you. In fact, over 90% of our field leaders are internal promotions!
JOB DESCRIPTION:
The District Manager will be responsible for overseeing and managing the operations of
multiple locations within a designated district. The role requires ensuring that all
locations within the district meet and exceed customer service expectations, operational
goals, and revenue targets.
Key Responsibilities:
Manage and oversee multiple locations within the designated district
Ensure that all locations are staffed with competent and well-trained
employees who deliver exceptional customer service
Implement and enforce standard operating procedures to maintain
consistency in service quality and operational efficiency
Conduct regular audits of location operations to ensure compliance with
company standards, policies, and procedures
Develop and implement marketing strategies to increase customer traffic
and revenue growth
Provide leadership and mentorship to location managers and staff to
promote a positive work environment and foster employee development
Monitor and analyze financial performance metrics to identify areas for
improvement and develop plans to increase profitability
Ensure that all locations adhere to local, state, and federal regulations
governing the industry
Qualifications:
Bachelor's degree in Business Administration, Management or related
field preferred
Minimum of 5 years of experience in a district management or multi-unit
management role in the industry or related automotive industry
Strong leadership, communication, and interpersonal skills
Proven track record of achieving revenue targets and operational
objectives
Excellent organizational and time management skills
Ability to analyze financial data and develop action plans to improve
performance
Familiarity with local, state, and federal regulations governing the industry
Willingness to travel within the district and occasionally outside of the
district as needed
Site Operations Assistant Manager
Manager Job In Corfu, NY
Job Details Six Flags Darien Lake - Corfu, NY Seasonal 2 Year Degree $18.00 - $19.00 Hourly None Any/Variable General LaborDescription
Work doesn't have to be boring, come have fun with us!
WHAT WE DO: VENU+ is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
ENJOY GREAT BENEFITS!
AVAILABLE TIME OFF: Paid Holidays
BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Pet insurance
WHAT YOU'LL DO: The Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.
Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs, and lockers) at our various customer sites in the region
Provides leadership and training to the service team on customer service, safety, and maintenance as well as policy and procedures
Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
Maintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderly
Completes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.
Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costs
Collaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitments
Ensures all customer deliverables are completed accurately and on time
Oversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variances
Ensures that staff maintain a professional appearance by adhering to uniform policy
Exhibits skillful use of all types of tools used in maintenance activities
Promotes and increases the usage of lockers by customers
Partners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accurately
Performs other duties as assigned
Qualifications
WHAT YOU'LL BRING:
Associates degree required, Bachelor's degree is preferred
2+ years of Leadership experience
Excellent communication, time management, planning and organizational skills
Proficient in Microsoft Office
Ability to work outdoors in a variety of weather conditions
Able to work a flexible schedule that includes weekends and/or holidays
Mechanically skilled, inclined and oriented
Valid driver's license, clean driving record
Team Leader/Project Manager
Manager Job In Rochester, NY
Candidate will be responsible for client and project development, client interaction, and client meetings. The individual will represent the firm in meetings and conferences with clients, regulatory agencies, and officials of other organizations. Candidate must have experience and background with civil engineering disciplines and especially water and wastewater conveyance and treatment or utility/infrastructure design. Team Leader/Project Manager will develop projects with clients and then will be involved in the oversight and management of the design and construction of those projects while maintaining client contact.
Zone Manager
Manager Job In Rochester, NY
Provides strategic direction and leadership to District Sales Managers and sales staff within their geographic responsibility to achieve sales, revenue, and market share goals.
Responsibilities
Manages the ultimate achievement of corporate objectives by individual product line category within specified geographical areas and within budgeted financial guidelines.
Administers, directs and monitors activities of District Sales operations to ensure adherence to and implementation of Go-to-Market Sales Strategy. Reviews performance against forecast and takes corrective action where necessary.
Initiates, participates in, and supervises ongoing development of District Sales Managers for their sales management skills, effectiveness, and career development.
Recruits, selects, hires, and evaluates performance of personnel. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
Establishes and maintains communication with all levels of hierarchy to ensure positive working relationship and productivity.
Assistant Manager, Customer Operations - Market Square
Manager Job In Rochester, NY
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Hourly Range: $19.60 - $26.90 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Store Manager
Manager Job In Pittsford, NY
Are you passionate about health and wellness? Do you love leading high performing, sales driving teams? If you're ready to be your best self (however you define it), while helping others do the same, we have the role for you… The Vitamin Shoppe is looking for high performing leaders with a passion for developing high performing teams. Have a proven track record of success? If so, look no further!
As a Store Manager with The Vitamin Shoppe, you will be accountable for promoting a sales culture to build productivity. In addition, you will prepare for future growth through hiring and developing great people! If we had you at hello read below for more details…
Responsibilities
At The Vitamin Shoppe you will….
* Execute with excellence!
* Believe in the ability of others; coach and motivate.
* Attract, recruit and retain top talent.
* Develop a team of high performing Health Enthusiasts who deliver results. (yup, that's what we call folks who work for The Vitamin Shoppe)
* Foster an environment of continuous education while supporting company driven training initiatives.
* Achieve and exceed daily sales and productivity goals, while developing others to do the same.
* Lead a selling culture through building customer loyalty, creating personalized shopping experiences and fostering long lasting relationships.
* Lead and instill a strong focus on: Units per transaction, Average Transaction, Conversion and Sales Per Hour
* Provide leadership by analyzing Week to Date, Month to Date, Year to Date sales and develop action plans to drive top line sales
* Create external, community relationships that grow sales.
* Lead with integrity and a willingness to take accountability.
* Maintain regular store maintenance, follow loss prevention standards, ensure timely processing of receipts, keep shelves full and products priced accordingly.
* Be willing to perform additional duties as required.
Who You are….
* Passionate about "owning your business" and always empowered to make decisions that best support business needs
* Results-oriented leader who has an excellent ability to motivate and influence other through actions and examples
* A passion for the health and wellness industry
The Perks....
* Comprehensive, affordable medical, dental, and vision coverages for full-time Health Enthusiasts
* "VS Thrive" Wellness program for full-time Health Enthusiasts covered under a medical plan with The Vitamin Shoppe -earn free gift cards on a quarterly basis!
* A competitive monthly bonus / incentive program
* A 401(k) Retirement Plan
* A generous Health Enthusiast discount
* Transportation/Commuter Benefits
* Nationwide gym and insurance discounts
* Paid time off
* Professional growth opportunities
* Nationwide Pet Insurance
* Tickets at Work/Working Advantage Program-Save money on hotels, movie tickets, Broadway and Vegas Shows, Theme Parks and much more!
Qualifications
What We Are Looking For…
* The desire to work a flexible schedule (i.e. Holidays, weekends, locations) depending on business needs
* Valid driver's license
* Minimum 3-5 years of retail experience
* At least 1 year of retail management experience
* A high school diploma, GED, or equivalent combination of experience
* Proven ability to manage staff to exceed sales goals, while meeting payroll goals
* Proven ability to identify top talent, create teams, and train/develop/retain great people
* Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
* Effective communication, organization and leadership skills
* Proven ability to motivate and influence others through personal actions and examples
* Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
* Ability to be mobile on the sales floor for extended periods of time.
Who We Are…
The Vitamin Shoppe …. We're a destination and a resource for so much more than just vitamins. We help people become their best selves-however they define it.
You ready?! If so, let's do this!
Equal Opportunity Policy
The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.
Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.
Compensation
The wage for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $58,458.00 - $58,458.05.
Business Manager
Manager Job In Waterloo, NY
Company: Wilkins Recreational Vehicles Business Manager
If you thrive on challenge, possess high-energy, are committed to hard work, and want to be paid based upon performance, you'll be an excellent candidate for Wilkins Recreational Vehicles.
*COMPETITIVE ONLY NEED APPLY*
Salary:
$75,000.00 - $250,000.00+ per year - Motivated individuals will control their income!
Benefits:
Competitive Wages
Medical/Dental/Vision Insurance
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Supplemental pay types:
Eligible for our profit sharing program.
Core Job Responsibilities:
Achieve agreed-upon finance and insurance sales and profitability goals in order to grow the business and attain company's needs.
Manage delivery process to ensure a timely closing of all sales in a manner that promotes a high level of customer satisfaction. Maintaining all paperwork in an organized fashion.
Effectively build strong relationships and rapport with all customers in ways that lead to customer satisfaction and loyalty.
Continually improve personal selling capabilities in order to respond to customer needs in a more effective manner.
Job Requirements:
Previous Sales experience preferred but not required.
Valid driver's license/clean driving record.
Professional appearance.
Must be at least 18 years of age.
Strong communication skills.
Positive attitude.
Strong work ethic.
Professional conduct.
Education Requirements:
Bachelor's (Preferred)
Prior Experience:
Finance Managers or Director: 2 years (Preferred)
We are the #1 RV Dealer in NYS!
Retail Store Manager-maurices
Manager Job In Macedon, NY
Brand Overview:As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values.Ready to apply? We currently have an opportunity for a Retail Store Manager-maurices to join our team located at our Store 1696-Macedon Mktplc-maurices-Macedon, NY 14502.
Ready to help bring feel good fashion for real life™ to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day - making maurices not only a special place to shop, but a great place to work and connect. Apply today!
Position Overview:
What you'll do:
Being a maurices full-time retail store manager means that you'll get the opportunity to lead a team of talented associates to create an unforgettable experience that leaves our customers looking and feeling their best. This role builds and supervises a high-performance team of 8-20, including 3-4 members of management.
Key responsibilities include:
Inspiring and directing a team focused on customer obsession and driving and achieving goals (sales, loyalty, talent)
Leading talent selection, associate development, onboarding, training and retention
Managing the omni-channel business through visual presentation, sound operational practices and manage store expenses
Connecting with the community to increase awareness
Driving new ideas, sharing information with others, and creating solutions
What you'll get in return:
A growth-minded atmosphere, positive and supported environment
A flexible work schedule
Ability to influence a team and implement growth strategy
Career Development opportunities
Occasions to encourage connecting and actively participating in community events
A 40% discount
Well-rounded benefits offering, including mental, physical and health resources
Position Requirements:
Store Manager candidates are skilled individuals with:
Previous management experience, required. Specialty retail store management experience, preferred
Proven ability to identify and develop talent and influence a positive team atmosphere
Ability to make sound decisions, take action, and achieve results
Computer Proficiency, necessary
Availability to work day, evening, and weekend hours
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
All replies confidential - maurices is an equal opportunity employer.
Pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Store Leader: $23.23-$26.00
Location:
Store 1696-Macedon Mktplc-maurices-Macedon, NY 14502
Position Type:Regular/Full time
Pay Range:
Hourly: $23.23 - $26.00
Benefits Overivew:
*********************************
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.
Residential Assistant Manager - $1500 Sign On Bonus Available
Manager Job In Rochester, NY
As a Residential Assistant Manager, you will work directly with adults with intellectual and developmental disabilities to provide person centered support; promoting confidentiality, privacy, human dignity, uniqueness, and physical and emotional well-being while supporting the individual to lead a self-directed life. In your role you will support people to develop and maintain relationships, advocate for justice, fairness and equity and full community participation. The Residential Assistant Manager supervises Direct Support Professionals working at the residence in an effort to provide a safe, positive environment that reflects the agency values. This includes monitoring the utilization of staff and scheduling to ensure appropriate staffing levels are maintained.
Minimum Education & Experience
* High School Diploma/GED
* 2 years working within Human Services field with people with Individual and Developmental Disabilities required
* 1-2 years Supervisory experience preferred
Licensure/Certification
* Valid NYS Driver's License required
* Must have access to timely and reliable transportation to transport self and others as needed
* Must maintain current required certifications as designated by the Agency, including but not limited to AMAP, SCIP-R, First Aid/CPR
Associate Manager
Manager Job In Waterloo, NY
Jockey is seeking an energetic Associate Manager (Assistant Manager) to join our team at our Waterloo, NY location. As an Associate Manager for Jockey while working as the Manager on Duty (MOD), you will provide leadership and direction in assigned store in the areas of key business metrics, sales and profitability, merchandising, selling and customer service, recruiting, selecting, training, coaching and developing people.
At Jockey, caring is our responsibility. It's the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is family-owned company recognized the world over for delivering feel-good comfort, our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.
We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?
Essential Functions:
* Responsible for all aspects of Base Store management including:
* Driving all aspects of store level sales and profitability.
* Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
* In partnership with the Store Manager, lead and inspire store team through effective coaching and development support needed to create a high performance store sales and management team.
* Maintain all standards of store operations including visual presentation, security, inventory control, human resources, expense control and operational policies and procedures.
* Assist in managing the execution and adherence to all corporate programs.
* While MOD, responsible for all aspects of store operations including: staffing, selling skills, merchandising, stock management, safety and security, and operational policies and procedures.
* Ensure all Company prescribed standards are met and adhered to by all employees.
* While MOD, regularly review key performance metrics with staff in order to drive profitability and service in the store.
* Follow guest service principles, lead by example, and maintain consistent selling and service standards through communications, training, and individual accountability.
* Perform store opening and closing procedures in accordance with Jockey policies.
* Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money).
* Protect the security of cash, inventory, and other company assets according to policies and procedures.
Minimum Qualifications:
* Must be 18 years of age or older.
* High School degree or equivalent. Advanced degree preferred.
* 2-3 years of successful management experience in a retail environment.
* Strong selling experience required with the proven ability to meet or exceed performance standards.
* Strong communication (verbal and written) and interpersonal skills required.
* Proven experience in attracting, developing and retaining strong talent.
* Excellent problem-solving abilities.
* Extreme flexibility with the ability to work opening/closing shifts, weekends, holidays, and overtime.
* Valid Driver's License
* Strong working knowledge of POS systems. MS Office skills also preferred.
* Ability to move a minimum of 25 pounds.
* Ability to effectively maneuver around sales floor and stockroom; repetitive bending, prolong standing, twisting, stooping, squatting, ascending/descending, reaching, and lifting to stock and merchandise store.
* Ability to work with/around cleaning chemicals.
In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), generous Paid Time Off (PTO), educational support, fitness club discounts, employee discounts and Rewards, a business casual work environment, and exciting career growth opportunities!
Pay Range: $18-19/ Hourly
Jockey International provides salary ranges for positions on job advertisements based on state and local requirements. These ranges vary based on location, skillset, experience, and qualifications.
Jockey's culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas' Foundation's top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways.
Restaurant Operations Manager - Urgently Hiring
Manager Job In Brockport, NY
Are you experienced in the restaurant industry, but looking for something more? Taco Bell Brockport is looking for a full time or part time Restaurant Operations Manager in Brockport, NY and you could be the perfect fit! As Restaurant Operations Manager, you are responsible for the overall operations of the restaurant. This includes but is not limited to...
-Building, managing, and leading a team
-Maintaining all equipment
-Developing a relationship with other departments
-Delivering the utmost professionalism in all circumstances
-Achieving guest satisfaction
-Ensuring the highest standards of food quality
-Managing staff vacation requests and absences
At Taco Bell Brockport, we care about our employees and value a workplace that is positive, accountable, and accommodating. We look forward to your application!
Field Service/Customer Service Manager
Manager Job In Rochester, NY
Field Service / Customer Service Manager
QED Technologies is a global leader in precision polishing and metrology solutions for the optics industry. Our innovative, CNC-based systems help customers achieve unprecedented levels of precision and quality. Customer Service & Support is a critical pillar of QED's success, and we are seeking a Customer Service Manager, who is passionate about delivering world-class support, driving continuous improvement, and innovating new ways to serve our customers.
Position Summary
QED's Customer Service Manager oversees all aspects of service and support within NA and other regions globally for QED's large capital equipment. This individual will report to the Director of Customer Experience and will be responsible for both field service and in-house customer support activities, including machine installations, training, remote and on-site support, and maintenance of CNC-based MRF optical finishing systems as well as QED's metrology platforms. As the “internal champion” of our customer base, this role acts with urgency to ensure all customer support requests are satisfied and our customers are “delighted” with QED's products and services. As a strong “player-coach,” the ideal candidate enjoys working hands-on with customers on high-level issues while also guiding and mentoring the service team. The role requires a detail-oriented approach, capital equipment expertise, and a deep commitment to customer satisfaction, which is essential to QED's continued growth and success.
Essential Duties and Responsibilities
Service Operations Management
Schedule, assign, and oversee daily activities of customer service engineers and support personnel to meet customer needs.
Ensure timely and accurate completion of service requests, including proper documentation in QED's CRM system.
Prepare estimates and quotes for service and support requests. Track and manage service orders, labor hours, and warranty claims to maintain cost accuracy and provide transparent reporting.
Monitor and analyze service metrics (e.g., response time, downtime, parts usage) to drive continuous improvement initiatives.
Customer Support & Issue Resolution
Serve as the primary escalation point for complex or high-level customer service issues.
Coordinate closely with cross-functional teams (Engineering, Sales, and Operations) to resolve technical challenges and ensure customer satisfaction.
Provide direct technical support, diagnosis, and problem-solving for capital equipment installations and upgrades.
Team Leadership & Development
Directly supervise a team of customer service engineers and support specialists across North America and other regions globally.
Recruit, train, and develop a high-performing field-based and in-house service team with strong technical and customer-facing skills.
Act as a “player-coach,” mentoring team members while also staying involved in hands-on service activities.
Develops and maintains installation, service and support procedures.
Perform performance reviews, set goals, and implement professional development plans in line with company objectives.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, performance evaluation, and discipline.
Strategic Growth & Innovation
Identify and implement new service strategies, tools, and processes to enhance customer experience and operational efficiency.
Collaborate with the Director of Customer Experience to shape service offerings, including extended service contracts, software upgrades, and predictive maintenance.
Use “voice of the customer” feedback to drive product and process improvements, liaising with internal teams to refine QED's portfolio of solutions.
Customer Engagement & Account Management
Build and maintain strong relationships with customers through regular check-ins, on-site visits, and remote consultations.
Generate additional revenue opportunities by promoting spare parts, optional equipment, service contracts, and training programs.
Ensure consistent communication on product updates, service activities, and continuous improvement efforts.
Quality & Compliance
Develop, document, and maintain service-related processes (installation, qualification, maintenance) in compliance with relevant standards and QED QMS.
Initiate and support Corrective Action Requests (CARs) for service-related issues, collaborating with cross-functional teams to implement effective solutions.
Ensure adherence to all company policies, procedures, and regulatory requirements.
Qualifications & Requirements
Education & Experience
Bachelor's Degree in Engineering (Mechanical, Electrical, or related field) or equivalent technical discipline required.
10+ years of experience managing a customer service or field service team in a capital equipment environment.
Experience with CNC-based equipment is strongly preferred; optics/photonics industry experience is a significant plus.
Master's degree (MS/MBA) is preferred.
Technical Skills
Strong understanding of mechanical/electrical systems, schematics, and precision manufacturing processes.
Proficiency in ERP & CRM systems, and Microsoft Office software.
Ability to interpret part drawings, operator manuals, and technical documentation.
Soft Skills & Competencies
Exceptional customer focus and a passion for problem-solving in high-stakes situations.
Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences.
Demonstrated leadership and team-building capabilities, including experience as a “player-coach.”
Highly detail-oriented with strong analytical and organizational skills.
Language Skills
Must be fluent in English (spoken and written).
Additional language proficiency is a plus (e.g. German, Japanese, Mandarin).
Travel Requirements
Domestic & International travel is required to support customer visits, tradeshows, and service escalations.
Work Environment
Work is typically performed in an office environment as well as customer sites (labs, manufacturing floors, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Join QED Technologies and help us transform the way our customers build the future of optics and photonics. If you're a proactive leader who values customer satisfaction and innovation, we encourage you to apply today.
Assistant General Manager, Merchandising - Greece Ridge
Manager Job In Rochester, NY
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant General Manager, you'll work with the General Manager to create, execute and maintain the store business plan. You're a critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. You'll lead others by teaching and coaching Assistant Managers, Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. You are expected to lead the team in the absence of your General Manager.
What You'll Do
* Build effective teams and drive a culture of high performance and engagement.
* Support the execution of performance goals and developmental plans for store team.
* Support strategies and processes using a customer-centric mindset to delivers results and drives store sales.
* Recruit, hire, onboard, develop and lead a team of managers and employees.
* Be accountable for team performance through teaching, coaching and providing feedback to build capabilities.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage an omni-channel to deliver a frictionless customer experience.
Who You Are
* A current or former retail employee with 2-4 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Driven by metrics to deliver results to meet business goals.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Organized and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demands.
* Knowledgeable of our business and the retail environment and it to evolve store strategies to help meet goals.
* Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
* Ensure all compliance standards are met.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Hourly Range: $21.50 - $29.60 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.