Operations Manager
Manager Job In Grand Rapids, MI
Job Title: Service Operations Manager
Client Benefits
Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
401(k) with company match.
Generous paid time off and holidays.
Professional development and growth opportunities.
Relocation assistance available.
About the Role
We are seeking a Service Operations Manager to lead and manage our field supervisors and technician teams, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. This role requires strong leadership, industry expertise, and a proactive approach to optimizing service performance, safety, and profitability.
Key Responsibilities
Team & Operations Management:
Oversee field supervisors and technicians to ensure high-quality service and contract compliance.
Mentor service technicians and supervisors to enhance performance, leadership, and technical skills.
Manage dispatch operations to ensure prompt service responses and customer satisfaction.
Oversee after-hours service operations to maintain contractual compliance and superior response times.
Monitor and optimize field operating costs while maintaining efficiency and profitability.
Customer Relations & Service Performance:
Ensure field technicians represent the company's capabilities and enhance its reputation.
Investigate and resolve serious customer complaints, implementing corrective actions as needed.
Develop and implement customer service processes to improve satisfaction and response times.
Assist sales teams with site surveys, service contract reviews, and cost estimates.
Compliance & Safety:
Promote and enforce safety programs and OSHA compliance.
Implement processes to manage hazardous materials, including refrigerant and oil disposal.
Ensure service fleet, uniforms, and tools are well-managed and compliant with regulations.
Strategic Growth & Workforce Development:
Plan and staff key service positions to align with department demands.
Develop training and career growth opportunities for service teams to improve workforce capabilities.
Identify and implement new methodologies and technologies to enhance service operations.
Financial & Subcontractor Oversight:
Monitor service contract performance and profitability for maintenance agreements, quoted service work, and T&M projects.
Manage service subcontractors and address any performance issues.
Assist with invoicing, accounts payable, and accounts receivable as needed.
Qualifications
Required Skills & Experience:
Extensive experience in HVAC service operations, including supervisory/leadership roles.
Strong understanding of industry standards, processes, and best practices.
Excellent communication, leadership, and problem-solving abilities.
Proficiency in Microsoft Office; experience with COINS software is highly desirable.
Strong knowledge of OSHA regulations and workplace safety standards.
Ability to manage budgets, optimize costs, and enhance profitability.
Education & Certifications:
High school diploma required; additional certifications in HVAC, business management, or related fields are a plus.
OSHA certification preferred.
Why Join Us?
Leadership Role: Play a key role in driving operational excellence and team development.
Competitive Pay & Benefits: Attractive salary, healthcare, and retirement plans.
Career Growth: Opportunity for professional development and leadership training.
Impactful Work: Directly contribute to service quality and customer satisfaction.
Schedule & Travel:
Full-time position with occasional travel (10% required).
Restaurant Mgmt Opportunities
Manager Job In Jenison, MI
RESTAURANT MANAGEMENT OPPORTUNITIES
Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a growing company, were always looking for top talent to join our family. By applying, youre adding your resume to our database, and well reach out to you as soon as a position is available. Youre in the right place if youre here for:
Weekly Pay
Bonus Program*
Discounted Curly Fries (and all our menu items for that matter)
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental, and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values.
SOMETHING TO HANG YOUR HAT ON
As a Restaurant Manager (General Manager or Assistant Manager), you will be the leader of your restaurants Meatcraft. You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sales and profit goals, youll be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this best-brand-you-ever-worked-for job, you:
Have at least six months to one year of restaurant or retail management experience.
Have impressive examples of providing exceptional customer service.
Eligible to work in the U.S.
Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here.
WHO WE ARE AND WHAT WE DO
The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you.
Arbys is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Management
Retail Operations Manager
Manager Job In Grandville, MI
Quick Service Food Manager - Subway, Tim Horton's, Little Caesars' Reports to: District Manager Positions Supervised: Sandwich Artist's, Baristas, Bakers, Pizza Makers Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
Tasks & Responsibilities:
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implements strategies to meet store goals and objectives
Recruits, develops, and motivates store employees to exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service/selling culture to maximize sales
Ordering, bank deposits, and booking.
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Help maintain a safe, neat and clean store environment for our customers and employees
Ensure that all safety policies are followed
Other duties as assigned
Requirements
Pre-requisites:
A minimum of two years management experience in industries such as hospitality, financial services, retail and restaurant
High School graduate or equivalent with a college diploma preferred
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
Ability to problem solve and work with minimal supervision
High-energy, collaborative management experience
Professional appearance and demeanor
Working Conditions and Physical Requirements:
Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
Must have the ability to work a minimum of 45 to 60 hours a week.
Must have reliable transportation and the ability to be on call 24 hours a day.
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Eligible 1st of the month, following 60 days from the date of promotion
Low deductible Insurance
With FSA
Short Term Disability
Paid Life Insurance
Can buy extra coverage for self, spouse and children
Dental
Vision
401K with Match after 1 year
Area Manager
Manager Job In Grand Rapids, MI
Steak n Shake is hiring an Area Manager looking to make a difference.
We are looking to hire an Area Manager to assist the Division President with modeling and ensuring consistent execution of Quality, Hospitality and Cleanliness, as well as developing a culture of accountability.
We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. The key is demonstration of the gold standard in service. We cherish friendliness and cleanliness. Put simply, we are looking for legendary leaders providing legendary service.
YOU:
Demonstrate the Golden Rule
Have a competitive spirit and desire to win
A track record of proven leadership (multi-unit leadership preferred)
Possess high character and high competence.
Desire to improve the lives of others.
US:
Desire to improve the lives of employees, customers, franchisees.
We place trust above all else. This builds loyalty.
Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer.
Desire to lead and dominate the premium burger segment of the restaurant industry
Our pace is fast, focused and effective.
Overall Mission: To model and ensure consistent execution of Quality, Service and Cleanliness, as well as delivering district business performance results in each of the key result areas by developing a culture of accountability and delivering “Every Store Perfect”:
Through a process approach ensuring standards (financial and operational) by executing plans and holding store teams accountable to grow sales and profit, maintaining quality at the highest levels, as measured by the Gold Standards.
Through clearly communicating brand standards and expectations.
Through coaching, training and mentoring the Management teams to achieve their full potential.
Through driving an ownership mentality by showing an ability to grow the business with both top line and bottom-line results.
Through building an environment consistent with the Company Mission and Vision.
Key Performance Areas
Sales and Profit Growth
Lead district with an unrelenting passion to grow sales and profitability.
Ensure the district results achieve the expectations for the key result measures while demonstrating an ability to change.
Report district performance to Division Presidents quarterly through a process approach.
Partner with Division Presidents on local marketing to plan and execute DMA-level and local store marketing plans.
Developing People
Coach General Manager to hold Management team accountable for service, quality, cleanliness, facility and safety improvement plans and results.
Oversee and ensure the effectiveness and execution of crew training, recertification, development and promotion process.
Lead bench discussion with Division President & Human Resources on effective succession planning processes.
Conduct interviews, hire, and train quality management candidates from internal, external, and campus efforts.
Ensure effective MIT and Manager Training, development, and feedback execution through weekly visits with Managers in Training.
Support and prioritize development of General Manager hires in partnership with Division President.
Ensuring the most effective utilization of company assets and district talent.
Coach General Manager on appropriate store associate staffing requirements.
Ensure Internal Management Candidate development.
Brand Execution
Responsible to Model, Coach, Mentor, Train, and Communicate service and production expectations with management teams.
Maintaining quality standards in Service, Quality, Cleanliness, Facility, and safety as measured by key metrics.
Hold General Managers and their teams accountable for improving all Guest measures.
Coach General Managers and Management teams on creating and implementing action plans for rapid improvement with an appropriate level of follow up.
Partner with Maintenance Department to safeguard Facility and Equipment standards.
Lead new product, process and program roll outs within the district.
Hold General Managers and their teams accountable for effective implementation of new products, processes and program in their restaurants.
Environment
Lead with a structured and disciplined approach to Daily, Weekly, Period and Quarterly success routines.
Model celebrating successes.
Recognize improved and/or top performance on each and every store visit.
Partner with Human Resources on Associate and Management Investigations in accordance with investigation procedures.
Key Performance Measures:
Customer Satisfaction
Guest Feedback
Window drive-thru times
Brand Protection
Associate Retention
Food Safety
Financial Growth
Cash Variance
Food Cost
Labor Cost
Requirements:
College graduate or equivalent education preferred
Positive, motivating communication skills
Strong organization and time management skills
Strong coaching and mentoring skills
Flexible and adaptable to changing circumstances
Ability to read, write, perform mathematical calculations and analyze data
Demonstrate key principles, Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
Able to work in excess of 50 hours per week while standing, walking and stretching.
Able to lift, carry, push and pull 30 lbs.
Able to perform any task performed by a service or production associate
Able to see across the restaurant to monitor and oversee the operation
Able to legally operate a motor vehicle
Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
Restaurant Staff - Urgently Hiring
Manager Job In Zeeland, MI
Taco Bell - Zeeland is looking for a full time or part time Restaurant Staff team member to join our team in Zeeland, MI. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards.
Restaurant Staff responsibilities include:
-Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions.
-Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage.
-Ensure all products are stocked, maintained, and prepared according to company quality standards.
-Maintain a clean, safe working environment.
-Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
-Demonstrate fiscal responsibility with all company assets by following company cash handling policies.
-Demonstrate ability to be a “team player” by contributing to the team's success and communicating effectively with other Customer Service Representatives.
-Assume additional responsibilities as assigned.
-Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards.
-Frequent washing of hands.
A qualified candidate will have:
-A high school diploma or equivalent or higher preferred but not required
-Strong work ethic and willingness to learn
-Demonstrated ability to work in a team environment.
We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Taco Bell - Zeeland soon!
Store Manager, 8th Street
Manager Job In Holland, MI
About us
Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
What we Value “WE CARE”:
We Win as a team and are dedicated to ensuring and applauding each other's success.
We Encourage creativity, innovation and smart risk-taking.
We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
We Act with integrity, transparency, candor, and respect.
We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
We Embrace community by bringing positive change to those we live and work in.
Who You Are:
The model of professionalism, integrity and respect for others while creating an environment that positions Talbots as an employer of choice.
Customer-centric and understands the importance exceptional service contributes to growing store sales.
An effective leader with the ability to influence others into action through inspiration and involvement.
A role model for creating exceptional customer experiences and build enduring relationships both internally and externally.
Ambitious and enthusiastic in creating an environment for both the store and team to succeed.
Have strong sales experience with a demonstrated ability to meet or exceed performance standards.
Organized and capable of multi-tasking in a fast paced, ever-changing environment.
Excellent communicator, fiscally responsible, critical thinker, and have leadership courage.
Professional, assertive, and friendly with the ability to make decisions independently.
You possess the technological aptitude to navigate, coach and train computer/iPad/handheld systems.
Able to work cooperatively in a diverse work environment.
An experienced leader - specialty retail preferred.
Open to relocating for opportunities in other areas of the business.
Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
Have open availability of 40 hours per week.
What You'll Do:
Lead a team in creating a hospitable environment for customers and associates alike.
Educate, coach, mentor and inspire all store associates based on their individual strengths, opportunities and needs.
Create a relationship-based selling culture where all associates align around the needs of our customers to drive customer loyalty and a sustainable sales trend.
Build a collaborative team environment where all associates are held accountable and proud to uphold the same standards, policies, and procedures.
Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
Balance the operational energy with selling energy necessary to create exceptional experiences for our customers and driving the business forward within his/her/their store.
Attract/Identify/source talent for current and future opportunities while managing payroll/staffing schedule.
Protect company assets and maintain a safe work environment.
Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
Location:
Store 00430 Holland, MI-Holland,MI 49423Position Type:Regular/Full time
Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
ASSISTANT STORE MANAGER
Manager Job In Holland, MI
Store Family Dollar Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.
As a Family Dollar Assistant Store Manager you will be responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork.
Principal Duties & Responsibilities:
Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
Maintains a presence in the store by providing excellent customer service.
Ensures a clean, well-stocked store for customers.
At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
Supports Store Manager in loss prevention efforts.
Assumes certain management responsibilities in absence of Store Manager.
Follows all Company policies and procedures.
Position Requirements:
Education
: Prefer completion of high school or equivalent. Ability to read, interpret and explain to other's operational directives (e.g., merchandise schematics, etc).
Experience
: Prefer store management experience in retail, grocery, or drug store environments.
Physical Requirements:
Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Availability
: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills & Competencies:
Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
We value our Associates' contributions to our success, which drives us to invest in the most important element of our organization: our people.
As we work towards a healthier future, we provide eligible associates with the following:
Health and welfare programs including medical, pharmacy, dental, and vision
Employee Assistance Program
Paid Time Off
Retirement Plans
Employee Stock Purchase Program
Dollar Tree and Family Dollar are Equal Opportunity employers.RequiredPreferredJob Industries
Retail
Servicing Manager
Manager Job In Grand Rapids, MI
Member First Mortgage is seeking a Servicing Manager for our growing team! This hybrid position gives you the opportunity to work with our dynamic organization which has been recognized as one of the Best and Brightest companies to work for in the nation!
This position will direct loan servicing activity to meet established goals for the service, productivity, and quality of work. Directly responsible for the management and development of the Servicing Department staff.
Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.
Benefits We Offer:
Generous and competitive healthcare packages
Employer paid short-term and long-term disability
Employer paid Life Insurance
100% Employer paid Vision
401K Plan with match
25 days PTO - no waiting periods!
Award-winning culture that's fun and collaborative
Responsibilities:
Directs daily operations of servicing department and supervises employees; hires, trains, assigns, disciplines, conducts performance appraisals and recommends salary adjustments and/or promotions.
Effectively plans, organizes, directs, analyzes, and evaluates staff and processes to solve business issues and to develop solution-oriented recommendations.
Works with Compliance and AVP of Servicing to ensure that needed and necessary changes are implemented to comply with any new or changed government, investor, and company regulations.
Provides advice, counseling and solutions through staff and directly to customer inquiries.
Works with managers, staff and other employees to meet customer needs in a responsive, efficient manner across department/branches.
Researches and maintains accurate statistical records of department activity and relevant information.
Qualifications:
Three to five years of similar or related experience. Mortgage servicing experience is required.
A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree
Strong relationship-building and member service skills
Ability to influence, motivate, and inspire
Ability to listen and communicate clearly and effectively, both verbally and in writing
Proven ability to create effective reporting and communicate results to multiple audiences with actionable recommendations
Strong analytical and problem solving skills; keen attention to detail
Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously; project management experience
Experience in Black Knight servicing platform
If you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!
Branch Manager
Manager Job In Kalamazoo, MI
R10065796 Branch Manager (Open)
How will you CONTRIBUTE and GROW?
The Branch Manager has overall responsibility for the critical issues of branch operations and profitability including: safety, sales, sales growth, budgeting, gross margins, operating expenses, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues.
Directly manages the day to day branch retail operations including safety, retail sales, warehousing and distribution. Leads and manages a team consisting of Counter Sales, Warehouse, Drivers and Customer Service employees.
Assists with development and execution of marketing plans to support the penetration of key market segments in collaboration with our Sales and Operations teams and outside vendors.
Coordinates sales promotion activities, merchandising and displays also opportunities for Airgas-wide conversions. Manages inside sales, sales growth and sales margins.
Collaborates with outside sales to ensure order accuracy and properly scheduled customer deliveries by Airgas trucks.
Manages branch inventory, daily hard goods inventory cycle counts and maintain showroom and warehouse appearance.
Manages all hard goods receiving and all dynamic deployment (hard goods inter-branch orders) for completion timely and daily.
Leads and manages the annual/bi-annual physical hard goods inventories.
Monitors SAP reports daily such as open order/delivery reports, billing and delivery block reports and open Purchase Order (PO) reports. Provides Daily Cash Reconciliation (DCR) ensuring daily completion addressing any issues prior to deposit.
Oversees employee training in procedural areas such as following all Airgas Standard Operating Procedures (SOPS) and safety regulations. Partners with Airgas hardware vendors to schedule and hold monthly vendor product training sessions.
Manages branch operating expenses including overtime and office supplies. Works with corporate accounts receivable to manage branch credits and collections.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
________________________
Are you a MATCH?
High School Diploma or GED. Associate's or Bachelor's degree preferred
Minimum of five (5) years of experience in sales and/or distribution of gases and welding supplies or similar industrial products and two (2) years of prior demonstrated management or leadership experience.
Demonstrated planning skills: Identifies requirements; allocates, and effectively uses information, personnel, time, and other resources necessary for mission accomplishment; establishes appropriate courses of action for self and/or others to accomplish specific goals; develops evaluation criteria and tracking systems for monitoring goal progress and accomplishment; and specifies objectives, schedules, and priorities.
Interpersonal skills: is aware of, responds to, and considers the needs, feelings, and capabilities of others; deals effectively with others in favorable and unfavorable situations regardless of their status or position; accepts interpersonal and cultural differences; manages conflict/confrontations/ disagreements in a positive manner that minimizes personal impact, to include controlling one's own feelings and reactions; and provides appropriate support to others.
Intermediate knowledge of Google Suite applications. Prior SAP experience preferred.
Role Model: Sets a good example of how to do the job; demonstrates personal integrity, responsibility, and accountability. Provides advice and assistance to help others accomplish their work. Directs/motivates self.
Leadership skills: Establishes work standards and expectations for self and others. Appropriately assigns/delegates work and authority to others in the accomplishment of goals. Keeps goals and objectives in sight at all times, monitors progress toward goals, and works to overcome barriers and obstacles. Provides coaching, advice, and assistance as required. Appropriately assessed contributions and performance of employees; provides appropriate recognition, and deals with problems as they arise. Instills in others a sense of pride in the job at hand.
Excellent customer service skills. Demonstrates a clear, direct and effective speaking manner for the purpose of explaining information to customers and employees exhibiting a positive attitude.
Strong detail oriented problem-solver: Identifies existing and potential problems/issues. Obtains relevant information about the problem/issue, including recognizing whether or not more information is needed. Objectively evaluates relevant information about the problem/issue. Identifies the specific cause of the problem/issue. Develops recommendations, develops and evaluates alternative courses of action, selects courses of action, and follows up.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities
________________________
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.
_________________________
Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
_________________________
Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
General Manager
Manager Job In Norton Shores, MI
A globally renowned and highly profitable industrial manufacturing organization seeks to hire a Vice President and General Manager to strategically lead manufacturing operations and sale activities for their flagship site in the Grand Rapids, Michigan area. Reporting to the Executive VP of Operations, this position will have P&L ownership and be responsible for the leadership and development of a large staff. This is a permanent, direct-hire opportunity.
Primary Responsibilities:
Champion a culture of safety and compliance, ensuring adherence to all regulations and company policies.
Oversee plant Key Performance Indicators (KPIs), driving results in safety, quality, cost, delivery, sales, compliance, and new product development.
Own site P&L, budgeting, forecasting, and strategic development to enhance profitability and long-term growth.
Establish and maintain strong relationships with key functional leaders across EHS, Engineering, Sales, Quality, Finance, and HR to align business objectives.
Develop and execute short- and long-term business strategies to drive revenue, profit, and cash flow growth.
Lead daily performance improvements and high-impact projects, ensuring timely recovery plans when targets are missed.
Drive sales growth through increased volume, market share, and new customer acquisition while ensuring financial goals are met.
Build, develop, and manage a high-performing manufacturing leadership team, fostering an engaging, high-performance work culture.
Required Qualifications:
Bachelor's degree in Business, Engineering, or a related field.
Minimum of 10 years of progressive leadership experience in industrial manufacturing environments.
Minimum of 3 years of full P&L accountability.
High level of commercial acumen including the leadership and development of sales and business development leaders.
Strong experience in leading teams, managing change, and executing business strategies.
Proficiency in financial, inventory, and production planning software, along with strong analytical and problem-solving skills.
Our client offers a generous portfolio of insurance and retirement benefits along with opportunities for advancement and other attractive perks. A comprehensive relocation package will be provided for highly qualified candidates not currently residing in the immediate geographic area.
Unit Manager
Manager Job In Hudsonville, MI
Click here to RSVP to The Laurels of Hudsonville Hiring Event on 5/6 from 10:30am-6:30pm!
$10,000 Sign On Bonus
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
The Laurels of Hudsonville offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Hudsonville, you will join an experienced, hard-working team that values communication and collaboration.
Why just work when you can help shape a legacy?
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state RN licensure required
Current CPR certification and additional certification in a nursing specialty desired
Management or supervisor experience in long-term care or geriatric nursing preferred
About Laurel Health Care Company
Laurel Health Care Company is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.
At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call "The Laurel Way of Caring", and it comes from within each one of us.
The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.
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GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Food Service, Starbucks) (T2014)
Manager Job In Grand Rapids, MI
Starting Hourly Rate / Salario por Hora Inicial: $15.75 USD per hour
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which include asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests
Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
Execute inbound, replenishment, backroom and signing processes for GM areas
Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas
Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
Operate power equipment only if certified
Follow processes accurately with attention to detail, monitor own progress
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do
You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
Welcoming and helpful attitude toward guests and other team members
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step processes
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at .
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
General Manager
Manager Job In Grand Rapids, MI
CiresiMorek is an AWARD-WINNING SEARCH FIRM who strategically partners with our clients to recruit exceptional talent globally. Our customers include Fortune 500, the world's top PE Firms and the largest privately held companies. Our proven process and capabilities allow us to create industry leading guarantees which deliver a 98% return rate.
We are currently assisting our client with a General Manager search near Grand Rapids, MI . The successful candidate will play an integral role in directing and executing business goals and objectives for profitable, sustainable growth. This includes implementing key business initiatives including lean manufacturing and helping develop high-performance teams. The right candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and display an orientation toward profitability.
Responsibilities:
Complete leadership responsibility for performance and overall development of business unit
Manage the operations with a result driven framework focused on safety, quality and continuous improvement to meet and exceed customer expectations and business goals
Empower teams with a managerial style that is collaborative, inclusive and balanced in approach to achieve commitments
Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals
Integrate manufacturing, materials and maintenance functions ensuring processes result in high quality throughput
Lead efforts to continuously improve the division's competitive position resulting in reduced turn time and cost
Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring and motivation of management, supervisory and hourly personnel in alignment with the business goals and objectives
Requirements:
Bachelor's degree required; MBA preferred
10+ years in Manufacturing Operations management with current P&L responsibility
Additional Information:
All information will be kept strictly confidential
Applications will not be considered without a Resume/Curriculum Vitae which includes contact information
Learn more about CiresiMorek through the following link: CiresiMorek: The Brand
Store Manager-Unassigned
Manager Job In Kalamazoo, MI
Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?
The primary responsibility of a Family Farm and Home Store Manager - Unassigned is to learn the company's culture by consistently supporting and strengthening the basic philosophies of the company. They must have strong leadership skills with the ability to motivate and supervise team members. The Store Manager - Unassigned will learn merchandising, shrink control and operational aspects of the store. A successful Store Manager - Unassigned will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. A Store Manager - Unassigned is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals.
Store Manager - Unassigned will be responsible for learning how to properly operate a store within 6 months to 12 months. They must then be willing and able to relocate.
Essential Duties and Responsibilities, Include but are not limited to:
Promote Family Farm and Home mission statement and family values.
Promote an aggressive sales culture with an intense focus on superior customer service.
Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results.
Maintains professionalism and positive store morale.
Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions.
Completes store operational requirements by scheduling and assigning team members; following up on work results.
Provides feedback to the office, i.e., buyers, district managers and all other company officials.
Full profit and loss accountability for individual store locations.
Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers.
Establishes relationships and supports local community groups consistent with company values.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
All other duties as assigned by supervisor or company official.
Manager Trainee Requirements:
A successful Store Manager - Unassigned must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Store Manager - Unassigned need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Store Manager - Unassigned needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Store Manager - Unassigned must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.
At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.
Bilingual Staffing Branch Manager (English/Spanish)
Manager Job In Grand Rapids, MI
HSS Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.
HSS is currently seeking a Branch Manager to support our Grand Rapids, MI office.
This position will work remotely traveling to our client site on a daily basis to service our clients.
The Branch Manager role will be a critical link between our clients and talent. Daily this role will lead the recruiting and interviewing process, will lead in the fulfillment of meeting client demands daily, and lead their team to fulfill their job responsibilities.
Duties and Responsibilities
Create recruiting plans to develop talent pool for future and existing opening. Recruiting plans will include a variety of sources in the community, online and through referrals.
Ensure workforce is complaint and staff adhere to Wage and Hour requirements.
Manage market operations to budget targets for Revenue, Gross Profit, Expenses and Net Operating Income.
Build and develop relationships with clients and partners through service excellence and operational discipline to continue to grow market.
Ensuring high satisfaction and retention levels with our staff, our talent and our clients.
Ensure compliant office operations to include new hire application and compliance process.
Develop staff through positive coaching, encouragement, ride-a longs, and role modeling client operations meetings at client locations.
Providing the highest level of customer service through customizing staffing by incorporating client needs into our practices while maintaining HSS operations standards and profitability goals.
Participating in networking events and organizations.
Ensure timely and accurate placement of compliant talent.
Administration of bookkeeping, data entry, reporting, billing etc. associated with operation of office
Accurate and timely completion of weekly payroll processing and administration.
Meet all deadlines enforced by corporate office procedures or Vice President of Operations standards of excellence.
Meet Revenue goals for the branch; control branch costs based on cycle of revenue
Support prospecting new clients by attending meetings when requested.
Implement new accounts as required by terms of the contract and best practices.
Qualifications
Bachelor's Degree in Business, Hospitality, HR, Accounting, or other related field or equivalent work history.
Minimum of 5 years within the staffing industry leading a branch or market or related job experience in Human resources, interviewing and or talent acquisition
Minimum of 3 years' experience with 2 or more direct staff reports
Previous experience in the hospitality industry is preferred
Previous demonstration of leadership skills
Strong interpersonal, relationship building, teamwork and problem-solving skills
Knowledgeable in Microsoft Suite and computer systems
Ability to travel within territory daily as needed to meet client needs
Eligibility Requirements
Must be legally authorized to work in the United States without restriction.
Must be 18 years of age or older
WHAT WE OFFER:
HSS offers medical, dental and vision insurance for both their employees and their families. We also offer our employees disability, life, critical illness and accident insurance.
Health Benefits after 90 days, 7 Paid holidays, 120 hours of paid time off
Laptop and cell phone
Ongoing training and development
Competitive salary
Career growth opportunities
Car Allowance and Bonus Potential
If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. At HSS, we look forward to meeting you!
HSS is the largest staffing agency in hospitality. Are you interested in other positions at HSS? Check out additional great opportunities at hssstaffing.com/careers
HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.
Unit Manager (UM)
Manager Job In Lowell, MI
Click here to RSVP to The Laurels of Kent Hiring Event on 4/16 from 10am-6pm!
$10,000 Sign on Bonus for FT RN!
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
The Laurels of Kent offers one of the leading employee benefit packages in the skilled nursing industry, including health insurance, 401K with matching funds, paid time off and holidays. When you work with The Laurels of Kent, you will join an experienced, hard-working team that values communication and collaboration.
Why just work when you can help shape a legacy?
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state nursing licensure required.
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred.
or acceptable exemption required.
About Laurel Health Care Company
Laurel Health Care Company (The Laurels) is a national provider of skilled nursing, sub-acute, rehabilitative and assisted living services dedicated to achieving the highest standards of care.
At The Laurels, caring is more than providing excellent medical and guest services. It's also being a companion and treating each guest with the utmost dignity, respect and compassion. It's what we call "The Laurel Way of Caring", and it comes from within each one of us.
The Laurels was named a Great Place to Work for 2020 based on approximately 3,500 employee surveys that evaluated more than 60 elements of employee experience on the job, including employee pride in community impact, belief that their work makes a difference, and feeling their work has special meaning.
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Hotel General Manager - Canopy by Hilton Grand Rapids Downtown
Manager Job In Grand Rapids, MI
Lodgco Hospitality is seeking an exceptional hotel leader to join as our General Manager at the
positively
outstanding Canopy by Hilton located in Downtown Grand Rapids, MI. Being the sole Canopy location in Michigan, this role offers a unique opportunity to oversee an exquisite 155-room full-service hotel, complete with two exceptional restaurants, four versatile meeting spaces, and an array of thoughtful amenities for our guests to enjoy.
We are searching for a hotel visionary who is not only passionate about hospitality but also dedicated to creating unforgettable, "Best in Class" guest experiences. As a leader, you will have the chance to motivate and guide our talented team of Canopy Enthusiasts and elevate all departments of the hotel.
Our perfect candidate will have a solid background in hospitality and hotel leadership, along with experience in Food & Beverage operations. If you meet these qualifications and are eager to learn more about this exciting opportunity, we encourage you to apply today!
JOB SUMMARY: The General Manager (Chief Enthusiast) is responsible for all aspects of operations at the full-service hotel. This role requires strong leadership, strategic planning, innovative thinking, and a genuine passion for crafting a distinctive experience within the Canopy Brand.
ESSENTIAL JOB FUNCTIONS:
Direct and manage all departments of the hotel (Rooms, Guest Service, F&B, Valet, Sales, Maintenance, etc.) to ensure smooth and efficient operations that exceed guest expectations and achieve brand goals.
Actively oversee both on-site restaurants, Knoop and Portico, and work closely with the culinary and service teams to maintain and enhance exceptional dining experiences.
Prioritize guest satisfaction by implementing high standards of service and responding promptly to guest feedback and effectively addressing complaints.
Ensure that all policies and procedures with regard to operations, accounting, human resources, security, guest relations, and safety are followed.
Foster a culture of collaboration, motivation, and continuous improvement through strong leadership, training, and mentoring.
Create a unique local guest experience by partnering with local vendors and ensuring team members are knowledgeable of local offerings.
Develop annual budget and capital expenditure plans.
Achieve budgeted revenue and profit goals while balancing costs with guest satisfaction.
Participate in all revenue management decisions and hold staff accountable for achieving revenue goals.
Delegate various tasks to the AGM and/or department leads to ensure smooth operation of the hotel.
Assist sales team in actively selling the hotel to groups, meetings, and extended stay guests.
Ensure that hiring and employee practices comply with company requirements.
Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies.
Inspect property on a regular basis and implement controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure their accuracy and completeness.
Possess strong working knowledge of all Hilton Brand operating systems.
CORE COMPETENCIES:
Exceptional leadership and interpersonal skills with the ability to inspire and elevate a diverse team.
Solid understanding of the financial side of running a full-service hotel.
A true leader of engagement with our guests and patrons.
Demonstrated experience in organizing, planning and executing large-scale projects from conception through implementation.
Exceptional skills in critical thinking, problem-solving, decision-making, and delegation.
Strong written and verbal communication skills to present reports defining project progress, problems, and solutions.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Minimum 3 years of General Management experience at a full-service and/or Lifestyle Property.
5 to 7 years of progressive work-related experience in the hotel industry with demonstrated proficiency in multiple disciplines/processes.
Strong background in restaurant management and familiarity with various F&B operations.
Knowledge of hotel valet operations is a plus
Bachelor's degree in Hospitality Management or Business Administration is preferred, or a comparable mix of education and relevant work experience is acceptable.
Hilton experience preferred.
BENEFITS WE OFFER
Career development & work-life balance
Paid time off
Travel and hotel discounts
Day-1 benefits
401(k) with company match
Incentive-based earning potential
And more!
Unit Manager (RN)
Manager Job In Grand Haven, MI
RN Unit Manager/Nurse Supervisor MediLodge is proud to have received the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association! Are you looking for a rewarding career and a stable company to call home? MediLodge at the Shore is ready to teach, train, and help you become a more well-rounded nurse leader. We offer a rewarding experience to work with other warm-hearted team members who will support and guide you along your career path. At the end of each day, your professional success and personal fulfilment will be your reward for making a difference in the lives of our residents.
Why Choose MediLodge? No matter where you reside or consider relocating to, we are the largest provider of skilled nursing long-term care and short-term rehabilitation services with 50 centers located throughout Michigan.
While you contribute to the compassionate care for our residents, we strive to provide support and training for you to achieve your career goals. MediLodge offers U.S. Department of Labor approved apprenticeship programs to prepare non-certified staff to become CNAs and mentor nurses along their clinical career path to become Unit Managers, Assistant Directors of Nursing, and Directors of Nursing.
Healthcare and Specialty Benefits:
Effective 2024 we are pleased to offer our full-time employees a variety of medical coverage options through Anthem Blue Cross Blue Shield.
Affordable Medical, Prescription Drug, Dental, and Vision insurance benefits through leading insurance providers to meet your healthcare needs and preferences for you and your family.
We know your pet is family too! Three Pet Insurance options available to choose from.
We provide an intercompany Employee Benefits Concierge to assist you in navigating and maximizing your benefits, should you have any questions.
Flexible pay options; get paid daily, weekly, or bi-weekly with pay advances through UKG Wallet
Company paid vacation days with rollover option and sick time.
Employee Assistance Program
Excellent career advancement opportunities
Tuition Reimbursement and Student Loan Repayment programs
Company Paid Life Insurance
401K retirement program
Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
Unlimited Referral Bonuses and more!
Summary:
The Unit Manager Registered Nurse is responsible for directing the entire operation of a nursing unit in a long-term care healthcare facility.
Education:
Graduate of accredited school of nursing, degree preferred.
Licenses/Certification:
Licensed as a Registered Nurse (RN) (if state requires)
Valid CPR teaching certificate, if applicable.
Experience:
Three years of nursing experience, of which one year was in a long-term care environment.
Job Functions:
Performs General Management Functions such as hiring, disciplining and evaluating employees.
Plans and facilitates meetings and committees to address resident care issues for the unit.
Manages area of responsibility with the goal of achieving and maintaining the highest quality of care possible.
Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development and continuing education of nursing staff members.
Contacts physicians as necessary and ensures physicians interventions are timely and appropriate.
Reviews staffing patterns and census of nursing units and reassigns personnel when necessary to ensure staffing meets resident needs and budgetary controls.
Monitors the clinical operations of the unit and resident's conditions and ensures that appropriate and quality care is administered.
Obtains medications, supplies and medical records needed to provide safe, efficient, and therapeutic care to residents on a continuing basis.
Assists in the orientation of new personnel, monitors their skills and guides and observes staff that may need assistance with procedures.
Participates in facility “QA” program.
Performs other tasks as assigned.
Knowledge/Skills/Abilities:
Skilled in motivation of staff and leadership.
Skilled in work assessment.
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Knowledge of state and federal requirements for accreditation and certification.
Possesses basic computer skills.
Ability to work with a culturally diverse resident and employee population.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Manager
Manager Job In Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customer service. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customer service, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customer service environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customer service
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
General Manager
Manager Job In Holland, MI
General Manager - Operations Quincy Street, Inc, located in Holland, Michigan, is a growing, successful pork processor. Our products include dinner hams, breakfast sausages, deli meats, pork loins and more. Our work environment demands a commitment to total customer satisfaction and quality through the application of teamwork, integrity, shared success, and growth.
We value diversity, innovation, collaboration and those passionate about their jobs. We support our associates by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions), a competitive paid time off program, educational assistance, and numerous advancement opportunities. With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.
Summary:
A General Manager will provide strategic operational oversight for all production and operating processes for a single plant with moderate complexity. In this role, you will oversee safety, quality, operational effectiveness, financial performance, and Human Resources and production teams in hiring and training staff.
Responsibilities:
* Ensure employee and food safety, environmental compliance program standards, and goals are implemented.
* Accountable for all internal and external operating and regulatory procedures on employee and food safety including strategic and tactical execution in alignment with corporate environment, health and safety and food safety, quality and regulatory functions as well as government regulations.
* Establish and deploy operational priorities for a single plant with moderate complexity.
* Lead strategic and tactical operations and quality management deliverables to ensure customer, product and quality standard requirements are met within specifications.
* Lead R&D (Research and Development) initiatives for innovating and developing new products, services, and processes, while also improving existing ones, ensuring quality, and staying ahead of the competition through market research and regulatory compliance.
* Ensure data analyses encompass' collecting, cleaning, analyzing, and interpreting data to extract meaningful insights and present them to stakeholders for informed decision-making.
* Lead, direct and control capital and operating budgets for a single plant with moderate complexity to achieve medium term outlook financial performance objectives set by the business.
* Overseeing the entire procurement process, ensuring the organization acquires goods and services at the best value while maintaining quality standards and managing supplier relationships.
* Ensure and hold direct reports accountable for meeting and controlling operating expenses and established targets.
* Oversee the overall operational management and implement operational efficiency improvements which may include standardization of plant information manufacturing systems, quality control, safety, production reliability excellence, sanitation, and maintenance and operator's best practices.
* Lead and develop a team, coach and make decisions related to talent management, hiring, performance, benefits and pay, and disciplinary actions.
* A general manager's responsibilities encompass both community engagement and team functions, including strategic planning, effective communication, driving performance, and building positive relationships with stakeholders and employees.
* This job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Requirements:
* Bachelor's degree in business, management, or a related field or equivalent experience.
* Minimum of 7 years of related work experience as a leader in operations for a protein facility.
* Good leadership and motivational skills.
* Results driven and employee oriented.
* Strong decision-making skills.
* Must have excellent written and oral communication skills with ability to write reports and business correspondence.
* Strong Practical problem-solving skills including aptitude for mathematical applications.
* Ability to multi-task and work in a fast-paced environment.
* Commitment to safety policies and practices.
* Uphold company policies and ethical standards.
* Good computer skills, including Microsoft Office.
* Willingness to attend classes or training as needed.
* Ability to lift/move up to 30 pounds and perform other physical demands of the position.
Work Environment:
While performing the duties of this job, the employee is occasionally exposed to a variety of extreme conditions on the site including exposure to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be loud and hearing protection is required. The position regularly works near moving mechanical parts and in cold, hot, and outdoor conditions that include inclement weather, heat and humidity, and exposure to dust.
Physical Demand:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The position lifts heavy objects, walks and stands for long periods of time under adverse field conditions. The employee lifts, pushes, pulls, or carries objects; uses abdominal and lower back muscles to provide support without fatigue. The position requires good manual dexterity (hand, hand with arms and fingers, two hands) and multi-limb coordination. The position requires the ability to quickly move arms and legs. The employee must have excellent stamina and vision.
EOE, including Disability/Veteran
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