Customer Service Support Manager
Manager Job In Lyndhurst, NJ
About Us:
Tekcard Payments is a leading full-service provider in the payment processing industry, offering comprehensive payment solutions nationwide. We are currently seeking an experienced Customer Service Support Manager to lead and enhance our customer support operations. If you have a strong background in customer service management, especially within banking, fintech, or payment processing industries, we want you to join our growing team!
Key Responsibilities:
Team Leadership: Manage and lead a team of customer service representatives, ensuring high standards of customer care, efficiency, and responsiveness.
Customer Relations: Handle escalated inquiries and resolve complex issues, ensuring customer satisfaction while aligning with company policies and risk management guidelines.
Operational Oversight: Continuously review customer service procedures to optimize processes, enhance service quality, and maintain compliance with payment industry standards.
Collaboration with Risk & Sales Teams: Work closely with Risk Analysts, Underwriters, and Sales Teams to facilitate smooth onboarding, account management, and proactive resolution of merchant-related issues.
Training & Development: Provide regular training, mentorship, and coaching to customer support staff to build knowledge in payment processing operations and best practices.
Performance Analysis & Reporting: Regularly analyze customer service metrics and prepare detailed reports for senior management, highlighting trends, challenges, and opportunities for improvement.
Qualifications:
Experience: 3+ years in a customer service management role, ideally within payment processing, banking, financial services, or fintech sectors.
Education: Bachelor's degree in Business Administration, Finance, Communication, or a related field.
Problem-Solving: Proven ability to identify and resolve issues effectively, maintaining balance between customer satisfaction and business objectives.
Communication Skills: Exceptional verbal and written communication skills for effective engagement with both internal teams and external clients.
Analytical Ability: Strong capability to analyze customer service metrics and proactively implement solutions for continuous improvement.
Technical Familiarity: Knowledge of CRM platforms, ticketing systems, and an understanding of payment processing technologies and compliance standards.
Additional Requirements:
Proficient with PC operations, multitasking capabilities, Excel, spreadsheets.
Willingness to work overtime and full-time schedule.
Valid driver's license required.
Why Join Tekcard Payments?
Growth Opportunity: Be part of an innovative company with excellent career advancement opportunities as we continue to scale operations.
Collaborative Environment: Work closely with dedicated teams committed to providing exceptional service and supporting merchants nationwide.
Professional Development: Ongoing opportunities for learning, training, and enhancing industry-specific expertise.
Retail Operations Manager
Manager Job In New York, NY
Operations Manager
Reports To: Owner/Founder
Kirna ZabĂŞte is looking for an Operations Manager, responsible for driving operational excellence across retail locations and supporting teams to deliver exceptional customer experiences. This role oversees day-to-day store operations, training programs, and maintenance coordination. Leveraging their leadership, organizational, and strategic skills, the Operations Manager will play a critical role in ensuring efficiency, achieving store KPIs, and fostering team development.
Key Responsibilities:
Retail Operations Management
Manage daily retail operations across multiple store locations to ensure seamless functionality and customer satisfaction.
Develop and implement Standard Operating Procedures (SOPs) to streamline processes, maintain consistency, and improve operational performance.
Monitor and analyze store budgets, identifying opportunities to maximize efficiency and reduce costs.
Collaborate with retail leadership to ensure stores align with brand standards, policies, and overall business goals.
Design and execute training programs to ensure store teams are knowledgeable about processes, and operational best practices.
Manage store maintenance and coordinate with vendors to ensure operational equipment and facilities are consistently maintained.
Oversee preventive maintenance schedules and address urgent repair issues promptly.
Evaluate and introduce new technologies or systems to improve store operations, enhance customer experiences, and support business growth.
Manage the rollout of POS systems, inventory tools, and other retail software across store locations.
Order all retail supplies for all store locations.
Manage operations bill pay schedule and partner with accounting to ensure all operations invoices are paid in a timely manner.
Partner with owner/founder to administer bi-annual employee clothing allowance, and report on totals to accounting for tax purposes.
Human Resources
Lead onboarding and performance management of store-level staff.
Oversee the administration of employee benefits, ensuring staff members understand and utilize available offerings, such as health insurance, and retirement plans.
Address employee concerns related to benefits and escalate issues as needed.
Roll out sexual harassment and diversity trainings to all new hires and manage recertifications for NYS employees.
Intern Program Management
Oversee the intern program, ensuring a structured and engaging experience for participants.
Mentor and manage interns, providing regular feedback and guidance to support their professional development.
Evaluate the program's effectiveness and develop and implement enhancements to improve the intern experience and its impact on business operations.
Qualifications:
5+ years of experience in operations management, with a proven track record of overseeing multi-store operations, budget management, and process improvement.
Strong expertise in inventory management, supply chain processes, and operational logistics.
Exceptional leadership and communication skills, with experience training and mentoring teams.
Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficient in using retail management software and systems (e.g., NetSuite, POS platforms, etc.).
Experience in high-growth or startup environments.
Knowledge of fashion, beauty, or luxury retail industries.
please email resume to ******************
Retail Operations Manager
Manager Job In New York, NY
Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece.
From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.
We have an exciting opportunity to join our retail management team as Retail Operations Manager. This is a full-time in-office position, working out of our beautiful Showroom and Studio space overlooking Bryant Park. In this role, you will partner with the Director of Retail to provide management and direction to our retail stores with regards to operations, sales, and customer service. Our ideal candidate is highly organized, personable, and shares FV's love of color, vintage fashion, and inspiring women to wear what makes them happy.
Essential duties and responsibilities include but are not limited to:
Provide guidance, training, and support to the retail management team across all locations
Assist all stores in the achievement of the sales plan by offering guidance with regards to sales, customer service, operations or all other initiatives that help drive the business
Manage all operations with regards to Shopify, inventory procedures, register transactions, ship from store while identifying inefficiencies and making recommendations for improvement
Partner with inventory team to appropriately manage store inventory with a target shrinkage level of less than 1% while participating in the annual physical inventory at the store level
Act as a liaison between Director of Retail and store managers to maintain communication flow from corporate team to stores
Assist with hiring of retail associates by conducting 1st or 2nd interviews
Assist Director of Retail in rolling out all initiatives by developing clear and concise directives for implementation
Conduct store visits to review sales, operations, standards and make recommendations for improvements
Focus on improving all policies and procedures to ensure that standards are being followed at the store level
Regularly review and make any needed updates to the retail policy and procedures manual
Assist in managing new store openings, logistics and store set up to ensure store opening timeline achieved
Partner with Marketing team on all logistics for store events
Qualifications
4+ years in hands-on retail management, or a similar in the fashion or luxury retail industry
Strong project management and organizational abilities
Excellent interpersonal and communication skills
Creative problem-solving and the ability to multitask in a fast-paced environment
Understanding of retail store operations, visual merchandising, and event planning
Ability to travel to all store locations as needed
Bachelor's degree and strong knowledge of Shopify systems
Retail Operations Manager
Manager Job In New York, NY
Cynthia Rowley is a leading global lifestyle brand based in New York City, known for women's ready-to-wear, accessories, surf, and swimwear. Cynthia Rowley is a community of creative, smart entrepreneurs seeking exceptional talent to further build the brand.
Role Description
The Retail Operations Manager is responsible for executing and managing all retail operations. This role involves coordinating between internal teams, external vendors, and stakeholders to oversee new store openings, renovations, rollouts, or other retail initiatives. The Retail Operations Manager ensures all operational and strategic goals are met while maintaining brand consistency and a seamless customer experience.
Key Responsibilities
Store Operations & Performance
Recruit, train, and develop store managers and staff.
Foster a positive team culture and maintain high employee engagement.
Oversee daily operations of multiple retail locations to ensure efficiency and profitability.
Analyze sales performance and implement strategies to maximize revenue.
Ensure stores meet company standards for visual merchandising, cleanliness, and customer service.
New Store Research & Openings:
Conduct detailed market research to identify potential locations for new stores, analyzing demographics, competitors, and market trends.
Manage timelines and coordinate with contractors and architects as needed to execute new store openings
Oversee end-to-end project management for retail initiatives, including new store launches, shopping events, trunk shows, and activations.
In-Store Event Activations & Trunk Shows:
Plan and execute dynamic in-store events to drive customer engagement, sales, and brand loyalty.
Organize in-store trunk shows, liaising with outside vendors and partners to curate exceptional experiences.
Coordinate exclusive trunk shows at private residences, creating personalized, high-touch events for clients.
Visual Merchandising & Decor:
Lead retail merchandising and seasonal planning for our stores
Support the execution of store decor updates, ensuring cohesive and aesthetically pleasing displays.
Team Collaboration & Stakeholder Coordination:
Recruit, train, and develop retail teams that exemplify brand culture and best-in-class customer experience
Lead store managers to establish and exceed brand standards of service, visual merchandising, local marketing, and overall operational excellence in execution
Help establish and manage store-level financial targets, costs, and KPIs to meet or exceed plan
Analyze data and compile weekly/monthly reports on store performance
Qualifications
4+ years in retail management, or a similar role, preferably in the fashion or luxury retail industry.
Strong project management and organizational abilities.
Excellent interpersonal and communication skills.
Creative problem-solving and the ability to multitask in a fast-paced environment.
Understanding of retail operations, visual merchandising, and event planning.
Familiarity with project management tools and software.
Bachelor's degree in Fashion, Business, Marketing, or a related field.
What We Offer
Competitive salary and comprehensive benefits package.
Opportunities to contribute to exciting, high-profile projects.
A collaborative and innovative work environment.
Career growth within an expanding, forward-thinking fashion brand.
Head of FCM
Manager Job In New York, NY
Market Services is the unit within BBVA which is charged with providing access to market infrastructure for our clients. We currently operate out of Madrid, London and Mexico providing access to OTC Clearing and Futures and Options execution and clearing. The business has grown strongly over the last few years and consequently we are seeking to expand to New York by establishing an FCM. We are now looking for an individual who can lead these NY activities and will be responsible for completing the final phase of our rollout and the launch of the business:
The role is varied and includes the following responsibilities:
Lead the establishment of the FCM gaining the relevant regulatory and market infrastructure approvals.
Work with the various geographies of the Bank to onboard targeted clients
Generate the income required to meet the financial targets set.
Comply and ensure compliance with all of the relevant rules and regulations.
Contribute as required to the global success of Market Services.
We are looking for someone who can lead the US activities now and in the future. They should be both a strategic thinker and a doer, capable of working with clients to achieve their aims and with internal departments to ensure smooth service to our clients. This is a senior role in the start up phase of our US activity.
The successful candidate is likely to have the following:
Experience of working within an FCM environment for at least 5-10 years.
Sales and Relationship Manager experience.
Knowledge and understanding of the regulations relevant to the FCM business.
Knowledge and experience of both OTC Clearing and/or Futures & Options.
Ability to work in a complex and dynamic environment.
P&L responsible in previous roles.
FINRA Series 27 and 99, Series 3 licenses
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our New York Office, the expected base salary ranges from $190,000 to $225,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
E-commerce and Digital Operations Manager
Manager Job In New York, NY
Lilla P, a women's clothing brand, seeks a technically proficient, highly organized, and data-driven E-commerce Manager to oversee the execution, optimization, and performance of our Shopify-based DTC e-commerce site and custom B2B platform.
This role manages all digital customer touchpoints, ensuring a seamless experience across direct-to-consumer (DTC) and wholesale (B2B) channels. The E-commerce Manager will focus on site functionality, customer experience optimization, digital workflows, and conversion rate improvement-owning digital operations while aligning closely with the Marketing Director to support traffic acquisition and customer retention efforts.
Reporting to the Owner and Marketing Director, this role ensures that e-commerce performance, data integrity, and digital systems support both marketing and operational efficiency.
Key Responsibilities
E-commerce Operations & Site Management
Oversee daily e-commerce operations for LillaP.com and the B2B portal, ensuring seamless functionality and an optimized user experience.
Maintain product data accuracy between NetSuite, Shopify, and the B2B application, ensuring correct pricing, inventory, and attributes.
Ensure that all site optimizations and technical enhancements directly support traffic acquisition, conversion rate improvement, and long-term customer retention.
Execute seasonal product launches, promotions, and markdowns, aligning with the marketing calendar.
Optimize site speed, mobile usability, and checkout flows to improve conversion rates.
Performance Analytics & Digital Marketing Execution
Own all performance reporting and analytics, delivering weekly, monthly, quarterly, and annual reports on e-commerce sales, marketing efficiency, site performance, and customer behavior.
Track and analyze key metrics (CAC, ROAS, LTV, CVR, AOV, cart abandonment) to provide actionable insights that guide marketing strategy, budget allocation, and site optimization.
Maintain centralized dashboards that integrate data from marketing campaigns, site performance, customer journeys, and B2B engagement.
Ensure accurate attribution of sales and engagement across paid, organic, email, and affiliate channels to optimize media spend and digital strategy.
Lead conversion rate optimization (CRO) through A/B testing, UX enhancements, and checkout improvements to maximize sales.
Oversee SEO strategy, ensuring structured data, metadata optimization, and search indexing best practices align with paid media initiatives.
B2B Customer Experience & Workflow Enhancements
Work closely with the Marketing Director to integrate B2B customer insights into site optimizations and marketing campaigns.
Partner with Customer Service and Sales teams to address and resolve pre- and post-purchase customer pain points.
Project Management & Technical Collaboration
Organize, document, and maintain technical and operational workflows, system integrations, and process improvements.
Act as the liaison between business teams, IT, and developers, ensuring technical improvements align with business goals.
Oversee integrations between Shopify, NetSuite, Google Cloud Console, Klaviyo, Celigo, Avalara, Happy Returns, and other key platforms.
Qualifications
5+ years of experience in e-commerce management, digital merchandising, or website operations.
Experience working in both e-commerce operations and B2B customer experience.
Strong project management skills, including experience coordinating remote teams and managing documentation in JIRA, Basecamp, and Trello.
Ability to collaborate with marketing teams while owning site CRO and UX improvements.
Technical knowledge of NetSuite is required (direct experience preferred).
Understanding of API integrations, SQL, JavaScript, JSON, and HTML is a plus.
SEO expertise, including site structure, metadata optimization, and search indexing strategies.
Operations Manager
Manager Job In New York, NY
Founded in 2010 in Brooklyn, NY, +MEDRITE is one of the fastest growing healthcare organizations in the country. As a top provider of urgent care, +MEDRITE revolutionizes healthcare by offering an efficient alternative to emergency rooms and primary care appointments. Our neighborhood urgent care centers provide walk-in access to board-certified physicians for testing, injury, illness, vaccinations, and more, ensuring fast and personalized care. Dedicated to health and wellness, +MEDRITE delivers a first-class patient experience with top-quality centers.
Role Description
This is a full-time on-site role for an Operations Manager at our New York, NY location. The Operations Manager will oversee daily operations, ensuring efficient service delivery and compliance with healthcare regulations. Responsibilities include managing staff, coordinating schedules, implementing operational policies, and maintaining a high standard of patient care. The role also involves managing budgets, supplies, and ensuring the facility is well-maintained and operates smoothly.
Qualifications
Experience in healthcare operations management and staff supervision
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Knowledge of healthcare regulations and compliance standards
Ability to manage budgets and resources efficiently
Problem-solving skills and the ability to handle stressful situations
Bachelor's degree in Healthcare Administration, Business Administration, or related field
Experience in urgent care or similar healthcare settings is a plus
Operations Manager
Manager Job In New York, NY
About Us:
At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world's largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.
Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.
We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won't just shape the future of healthcare-you'll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we're creating.
If you are not ready to dedicate yourself to your work and the vision of building the world's largest & highest quality telemedicine company 5 days a week in person, you should not apply.
Join us and help redefine the future of healthcare.
The Role:
We are currently seeking a full-time Operations Manager. Reminder: this is a full-time and in-person position located in New York, NY. If you are looking for a remote or hybrid position, this is not the right fit for you.
What You'll Do:
Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals.
Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms.
Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively.
Monitor and analyze Objectives and Key Results (OKR's) to identify areas for improvement.
Develop and implement workflows and SOPs to enhance operational efficiency.
Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices.
Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations.
Analyze key operational and clinical data to identify areas for improvement and inform decision-making.
Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives.
Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task.
What You'll Bring:
4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup.
Proven ability to manage and develop teams in a fast-paced environment.
Bachelor's degree required.
Exceptional communication and organizational skills with a strong attention to detail.
A proactive and positive attitude toward tackling varied tasks in a dynamic setting.
A willingness to work in person, full-time, with dedication to Zealthy's mission and goals.
eCommerce Operations Manager
Manager Job In New York, NY
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
A leader in this role will be passionate about increasing operational efficiency with business and technology leaders.
To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.
Key Responsibilities
Collect and manage dashboards of bugs and incidents that happen across our digital ecosystem to form a bigger picture that helps inform key improvements to prioritize
Actively monitor all data tools for any friction patterns in the end-to-end operational landscape
Manage day-to-day tasks prioritized by impact to the site customer and business manager of the site
Review potential impact and proactively communicate issues/concerns in order to avert operational inefficiency
Assist in creating light-weight frameworks, using data to break down problems toward collaborative, impactful solutions
Contribute to standups and executive statuses
Track OKRs on operational integrity for quarterly stakeholder review
Identify metrics from various sources to highlight patterns, trends, and opportunities
Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
Cascade information and materials that support our desired interaction models
Qualifications
Bachelor's degree or relevant business operations experience in a complex multi-brand retailer
5+ years of relevant work experience in program management
Proven self-starter and ability to navigate ambiguity as well as balance the needs of multiple stakeholders
Excellent communication, presentation and interpersonal skills
Ability to facilitate actionable working sessions with distributed teams across all levels
Experience creating and scaling new processes
Experience working in a cross-functional team and navigating dependencies
Comfortable with ongoing technological and organizational change
Technical Competencies
Proficiency with Jira and other Atlassian products
Proficiency with Excel and creating data charts from tables and formulas
Experience driving data-driven initiatives using well-defined KPI metrics
Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
Solid understanding of data-driven decision making
Understanding of multi-brand retail or eCommerce business
Familiarity with with agile methodologies and iterative development processes
Passion for eCommerce trends and best practices
Operations Manager
Manager Job In New York, NY
Do you want to help entrepreneurs raise millions of dollars to scale what could be the next unicorn? Then join us at Capital Department, a fundraising firm that helps startups raise capital from retail and institutional investors.
Capital Department is on a mission to open access to capital for all; we've helped innovative startups raise $175M+ to date. As Deal Operations Manager, you will work in close partnership with startup CEOs to raise capital, owning investor pipelines, and optimizing campaigns.
You will own the operations for each deal, from generating investor leads to managing fundraising pipelines and investor outreach. Just as public companies raise money online from retail investors, you'll make it easy for private companies to do the same!
This role is ideal for an accomplished professional with experience in fundraising, venture capital, or startup sales with a proven track record of:
Either raising capital for startups or deploying capital to startups, understanding the fundraising process from the founder and investor perspectives; and
Effectively managing internal and external stakeholders, ensuring seamless coordination between startup founders, investors, and deal teams.
As a major bonus, you'll be joining an ambitious, inclusive, and engaging team that has worked with VC-backed technology companies and Fortune 500 companies and our work has been featured in Forbes, PBS, The New York Times, The Financial Times, and Fast Company.
We're experiencing explosive demand - come be part of our journey! đ
What will you be doing?
Owning the execution and operations of startup investment rounds to build high-performing investor pipelines that convert investment dollars in partnership with founders, their teams, and Capital Departments:
Build and manage high-performing investor pipelines, from lead generation to conversion tracking.
Perform market research, including pulling comparables.
Lead data-driven analysis on prospective investors, outreach performance, and pipeline efficiency.
Monitor fundraising KPIs, generate reports, and implement and test strategies to drive performance.
Develop and execute multi-channel investor outreach campaigns to reach potential investors, which may include company customers, partners, personal networks, angel investors, funds, and more.
Leverage automation tools to optimize outreach, investor engagement and CRM updates.
Implement scalable internal systems and tools to enhance fundraising outcomes.
What are we looking for?:
4-7 years of experience in fundraising, venture capital, or startup sales.
Proven track record of either raising capital for startups or deploying capital to startups.
Proficiency in Google Workspace including Docs, Sheets, and Slides, Asana, Zoom, Slack, CRM tools (Pipedrive preferred), and email service providers (Klaviyo preferred).
Meticulous attention to detail and strong organizational skills.
Ability to manage and coordinate multiple projects simultaneously.
Highly motivated, resourceful individual.
Capable of working in fast-paced, unstructured environments and delivering innovative solutions.
Operations Manager (Beauty/Wellness)
Manager Job In New York, NY
NOTE: To apply, please send an email to ************** with "Job Application - Operations Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
COMPANY: Hae CPG
POSITION: Operations Manager
ROLE TYPE: Full-time
REPORTS TO: Director of Operations
OFFICE LOCATION: Brooklyn, NY, role will be remote but require working hours of 9am to 6pm EST
About the Company
Hae CPG is a collective of operations and supply chain experts leading emerging beauty and wellness brands through their growth journey. With our support, brands have peace of mind, knowing they have access to the full spectrum of operational support, from the nitty-gritty of daily operations to the strategic foresight needed for long-term success.
From product conception to the doorstep of customers - we specialize in laying down the foundation of a brand's business and executing their ideas, so they can focus on their number one priority - growth.
Our areas of expertise include inventory planning, production management, 3PL sourcing, retail and e-commerce fulfillment and operations, and transportation logistics. Our team has experience working with and shipping to most retailers in the US and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, Violet Grey, Goop, Cult Beauty, Mecca, and more.
Role Description
Hae CPG is seeking an experienced CPG/Beauty Operations Manager to to join our team of fellow operations and supply chain nerds and baddies!
As the Operations Manager, you'll work closely with the Hae CPG leadership team to manage client relationships and drive daily operational flows across transportation logistics, retail operations, inventory strategy, and the cultivation of key vendor and logistics partnerships.
We're looking for someone with a genuine passion for supply chain and operations, who excels in both strategic problem-solving and detailed execution. Strong communication skills, a readiness to learn, and the ability to adapt to evolving tasks and workflows are essential. This role offers a great opportunity to make a significant impact on our clients' operations and advance your career in the dynamic field of consumer product operations.
Responsibilities
Partner with the Hae CPG team to streamline and oversee day-to-day client operations, including supply chain management, retail fulfillment, logistics and freight/transportation, inventory control, and comprehensive reporting and planning. Ensure seamless execution of all client workflows across these domains.
Develop and maintain strong relationships with brand teams, vendors, retail partners, and logistics and supply chain stakeholders. Ensure timely and effective communication, addressing inquiries and issues promptly to foster collaborative and productive partnerships.
Develop, organize, and maintain comprehensive client documentation, including reporting formats, Standard Operating Procedures (SOPs), and internal templates. Regularly update these documents to reflect current processes and standards.
Support reporting responsibilities across inventory reconciliation, outbound logistics, freight operations, and retail activities. Analyze data to provide actionable insights and support strategic decision-making.
Oversee the accurate and timely shipping of retail purchase orders across all retail channels and platforms, including EDI, 3PL warehouse management systems (WMS), and Amazon Seller/Vendor Central. Monitor and resolve any issues related to shipping and fulfillment.
Audit and analyze 3PL, freight, and shipping expenses and bills to ensure accuracy and cost-effectiveness.
Ensure that B2B outbound shipments adhere to retailer routing guidelines. Review and analyze chargebacks, providing detailed reports and managing disputes with retailers as necessary to resolve discrepancies and recover costs.
Oversee the integration and functionality of operational software across ERP systems, retail platforms, warehouse management systems, inventory management tools, and middleware. Ensure smooth, accurate, and timely data transmissions; troubleshoot technical issues as needed.
Manage relationships with 3PLd, freight forwarders, and assembly facilities to ensure efficient and timely shipping and delivery of e-commerce and retail orders. Oversee specialty services and value-added projects, including creating and managing BOMs.
Coordinate the transportation and delivery of finished goods, components, and shipping materials, ensuring that all shipments are documented, tracked, and managed effectively for both domestic and international transportation.
Monitor inventory levels across all locations, flagging and addressing discrepancies as needed. Develop and implement inventory control strategies to optimize stock levels, minimize stockouts, and reduce shrinkage.
Administer client purchase orders and production timelines, coordinating with vendors to ensure timely completion of orders. Track production statuses, manage delays, and align supply chain activities with demand forecasts to meet client requirements.
Train and guide Operations Associates on daily operational tasks across e-commerce, retail, customer experience, inventory allocations, and outbound logistics. Provide mentorship and support to enhance their performance and ensure they are well-versed in operational procedures and company standards.
Requirements
Minimum of 4+ years of experience in the retail/CPG industry, with a focus on operational functions, preferably in a startup environment. Experience in retail fulfillment is a plus.
Passion for operations and supply chain management is essential, demonstrating a genuine enthusiasm for optimizing processes and driving efficiency across all operational aspects.
Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis, with retail math skills being an additional advantage.
Dynamic self-starter and team player with an entrepreneurial mindset. Capable of self-managing and working independently, without needing extensive supervision.
Highly organized and detail-oriented, with the ability to handle multiple clients, emails, timelines, launches, and purchase orders simultaneously, ensuring accuracy and timeliness.
Ability to blend creativity with data to strategize and implement efficient and innovative solutions.
Agile and resourceful problem solver, adept at adapting to a constantly evolving business environment.
Proven ability to thrive in a fast-paced setting, quickly adapting to new circumstances while maintaining a strong attention to detail.
Excellent interpersonal and communication skills, with a strong focus on relationship building with both internal teams and clients.
Enthusiasm for working in a startup, with the capability to approach growth like an entrepreneur. This role offers the freedom to innovate and will have a significant impact on the company's overall growth and culture.
Strong Excel skills required, including comfort with formulas, pivot tables, report building and data analysis.
Experience working with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is essential.
Familiarity with retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub) and experience with Shopify, QuickBooks, WMS, ERPs and EDI.
Experience in team management.
Revenue Operations Manager
Manager Job In New York, NY
GovDash is being rapidly adopted by companies across the country to redefine how their capture, proposal, and contract teams go after opportunities. It assists government contractors with capture, proposal development, contract management, and more-all in one place. GovDash has scaled to 7-figures in ARR in just 12 months and is looking for a partner who is excited about helping the team continue to grow.
Role Overview:
We're looking for a strategic and hands-on Revenue Operations Manager to own the tech stack and process implementation for GovDash's GTM teams. Reporting to the Head of Demand Generation, you'll work closely with Sales, Field Marketing, and Industry Solutions teams to develop a seamless experience for the members of these teams and help track key metrics. This person will be both strategic - with the ability to have a bird's eye view of the whole business, while also building that strategy out to actualize it.
Key Responsibilities:
Tech Stack Management: manage the Marketing, Sales, and CS tech stack (CRM, data, analytics tools, etc.).
CRM & Data Integrity: Oversee CRM hygiene, automation, and optimization for accurate Marketing, Sales, and CS data reporting.
Forecasting & Pipeline Analysis: Develop and refine forecasting models; align assumptions with Marketing, Sales, and CS leadership.
Support the GTM team with compensation tech (Quotapath). Make sure clear and concise processes are set up to ensure reps are paid correctly and on time.
Reporting & Analytics: Create dashboards for key metrics (Marketing attribution, conversion rates, deal velocity, revenue trends).
Process Optimization & Efficiency: Identify and resolve operational bottlenecks; implement workflows and automations.
Develop enablement resources; partner with Marketing & Product on lead generation, handoffs, and expansion strategies.
Work closely with the executive leadership team to align the GTM processes across each department.
Qualifications:
Deep understanding and building ability in HubSpot, Gong, Stripe, PandaDoc, Zapier, and many other tools, with the ability to learn new tools quickly.
Ability to set up processes that reflect in the tech stack across Marketing, Sales, and CS.
Experience: 3-5 years in RevOps or related SaaS role, with experience building on top of previously built processes, while building others 0 to 1.
SQL experience is a plus
Hybrid in our NYC or DC office is preferred, but open to Remote.
Solar Operations Manager
Manager Job In New York, NY
Mpower Solar is a rapidly expanding local solar installer based in New York City, committed to providing top-notch products and outstanding customer service. Our expertise lies in sales, design, solar construction, and maintenance of solar panel systems across NYC and expanding. Mpower is excited to offer an exciting opportunity for a Solar Operations Manager at our Brooklyn, Headquarters.
As a Solar Operations Manager, you will ensure the efficient functioning of our solar operations by overseeing Sales Ops, Proposal & Design, and Project Management teams. You will work closely with the field team to ensure timely project execution and keep deals moving forward efficiently. Your strategic mindset, leadership, and operational expertise will drive seamless coordination, execution, and overall project success.
The ideal candidate for the Solar Operations Manager role is a dynamic and strategic leader with a passion for renewable energy and a track record of success in operations management. They possess a unique blend of leadership skills, technical expertise, and business acumen, enabling them to effectively manage multiple teams and drive operational excellence
Responsibilities:
The Solar Operations Manager will be responsible for overseeing three teams while maintaining excellent stakeholder management.
Proposal Creation Team:
Support the Proposal Team Manager in overseeing the creation of accurate and high-quality designs and proposals for prospective customers.
Ensure proposal documents meet company standards in terms of accuracy, completeness, and consistency.
Facilitate collaboration between the proposal, sales, and engineering teams to develop tailored solutions for customers.
Project Management Team:
Provide guidance to the Project Management Team to ensure solar installation projects are executed efficiently and on schedule.
Oversee coordination between cross-functional teams, ensuring alignment with project requirements, deadlines, and operational goals.
Monitor project progress, identifying risks and implementing mitigation strategies for timely completion.
Ensure seamless collaboration between the Operations, Field team and Sales teams for customer approvals and project deliverables.
Sales Ops:
Oversee the Sales Ops Manager in optimizing CRM processes, automations, and data workflows within HubSpot to enhance operational efficiency.
Ensure the development and delivery of accurate reports that support sales and operational decision-making.
Work with the Sales Ops Manager to continuously refine CRM systems and workflows, improving usability and scalability to support company growth.
Qualifications:
Proven experience in project management, preferably in the solar energy industry.
Self-starter, highly organized, resourceful, and comfortable working in an entrepreneurial environment.
Detail-oriented with a strong sense of personal responsibility and ownership of work products.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Excellent leadership, communication, and interpersonal skills.
Proficiency in project management software and Microsoft Office Suite.
Benefits:
Full-Time in Office position.
Health, prescription, dental, and vision benefits are available.
Paid Holiday, Vacation, and PTO days.
Matching 401K.
Paid Training.
Operations Manager
Manager Job In New York, NY
Salary: $70,000 p.a. - $85,000 p.a.
Start: ASAP
Tiger is working with a successful next-generation technology consultancy firm. This firm works to solve the global digital skills emergency, which is holding back organizations and people from harnessing the power of leading technology to evolve and transform. They are seeking an Operations Manager to support three main areas: facilities, accounting, and basic IT support. This is a hybrid position. They are looking for a candidate who enjoys a fast-paced environment and likes to problem-solve. Tons of room for growth!
Responsibilities:
Accounts Receivable - attend US Billing calls and responsible for ensuring the US invoice master list is up to date
Responsible for billing and credit control
Ensure a smooth onboarding process
Monitor rate accuracy in Salesforce
Obtaining and managing client POs
Manage the logistics of contract extensions in a timely manner
Work with the commercial and financial superusers for ThoughtSpot and Salesforce to create, update, and disseminate central reporting for US operations, focusing on US Sales
Maintain and improve the service provision of the US office, including stock, furniture, technology, and general working conditions
Manage all office and event-related purchasing activities, travel booking, and expenses
Support internal and external visitors.
Manage key supplier relationships.
Provide timely support to the UK IT team for US local IT issues
Responsible for laptop provisioning
Experience:
Prior experience with billing, credit control, or commercial support roles.
Strong understanding of accounts receivable processes
Familiarity with Salesforce or other CRM systems
Strong organizational skills
Experience managing office facilities
Ability to oversee purchasing activities
Basic troubleshooting and IT support
Ability to assist with onboarding/offboarding processes related to IT systems.
Experience working with cross-functional teams, including finance, sales, and IT.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and prioritize workload effectively.
Excellent communication skills for liaising with internal and external stakeholders.
Problem-solving mindset with a proactive approach to challenges.
Store Manager
Manager Job In Valley Stream, NY
The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Reports To: District Manager
Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates
Essential Functions
People Development
Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
Customer Experience
Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
Payroll Management: Meet all payroll expectations.
Loss Prevention: Control company assets by meeting all loss prevention measures.
Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
Decision Making: Use sound judgment when making decisions.
Communication: Maintain excellent communication skills.
Integrity & Respect: Act with integrity and respect.
Adaptability: Adapt to changes required by the business.
Multitasking: Ability to handle multiple tasks simultaneously.
Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Proficiency in personal computer use and detailed report analysis.
High school education or equivalent preferred.
Ability to perform heavy lifting in excess of 30 pounds.
Ability to stand for a minimum of eight hours during scheduled shifts.
Brand
GUESS Factory
Store
7084
Store Address
2034 Green Acres Road South, Unit 37 And 38 - Valley Stream, NY 11581
Salary Minimum
$30.94
Salary Maximum
$33.65
Restaurant General Manager
Manager Job In Norwalk, CT
Greer Southern Table is a welcoming and vibrant Southern-inspired restaurant in Norwalk, CT, known for its warm hospitality, scratch-made cuisine, and community-driven atmosphere. We take pride in serving elevated comfort food with high-quality ingredients, from our famous Duck fat Chicken Wings to one of the best burgers in town.
Beyond the dining room, we offer private dining, catering, and bespoke event experiences through Simply Greer Catering & Events. With a commitment to integrity, hospitality, and excellence, we strive to create memorable dining experiences for every guest.
Role Description
The General Manager is responsible and accountable for all restaurant activities and assumes complete responsibility for the restaurant as necessary. The GM works to ensure that all activities are consistent with and supportive of the restaurant's business plan. The GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of their s. The GM will oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The GM delivers revenues and profits through talent development, P&L management, marketing, and providing appealing restaurant service. The GM achieves results by planning, communicating, delegating and following up. The GM serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management. The GM will provide continuous education and self-development will be of highest priorities along with a commitment to coaching and developing the entire management team and staff. The GM will respond to all guest complaints, taking prompt and appropriate action to resolve problems and ensure guest satisfaction is maintained.
Role & Responsibility:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total Guest Satisfaction & Service
⢠Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement.
⢠Consistently provide a quality product and Guest service experience that delivers total guest satisfaction. Model and create an environment in which the guest is always right; ensure a positive guest service experience.
⢠Respond positively and quickly to guest concerns. Correct potential problems before they affect guests. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
⢠Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred guests.
⢠Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times.
STAFFING Training and Personnel Development
⢠Accomplish restaurant objectives by recruiting, selecting, onboarding, orienting, training, assigning, scheduling, coaching, counseling, and disciplining entire staff. Our mission is to develop high-quality team members who demonstrate and ensure consistent guest satisfaction.
⢠Evaluate each employee's ability to maintain high levels of guest satisfaction on a consistent basis. Continuously improve the skills, knowledge, and morale of all employees by effectively utilizing all training programs from new employee orientation up to and including management-training classes.
⢠Explain and educate how various menu items are prepared, describing ingredients and cooking methods.
⢠Develop beverage knowledge in all areas of the bar to all staff members. Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions while enforcing policies and procedures.
⢠Evaluate each employee's performance based on clearly communicated standards and expectations. Hold each employee accountable for his or her individual and team performance and oversee the training of all new employees.
⢠Be able to identify and develop staff members for future leadership roles. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts while maintaining labor cost goals.
⢠Be able to delegate and get work done through others.
⢠Ensure entire staff always wears safety/slip-resistant shoes.
⢠Ensure all tipped employees are claiming their tips correctly and consistently for each shift. Document any employees failing to adhere to this company policy.
⢠Ensure all payroll registers are reviewed and approved prior to payroll processing by the payroll department.
FINANCIAL Effective Business Management
⢠Control purchases and inventory by meeting with account managers; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
⢠Schedule use of facilities or catering services for events such as banquets or receptions, and stay informed of the details of arrangements with clients through the Marketing & Sales Department.
⢠Meet restaurant financial objectives by developing and implementing strategies to increase average checks total.
⢠Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
⢠Responsible for ensuring that all financial (invoices review and submission, reporting, DSR, paid-outs) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
⢠Responsible for all restaurant inventories including food, liquor, beer, wine, furniture, accessories, office supplies, equipment, & tool inventories and must constantly manage & maintain documented detailed status in all areas including on-hand quantities, costs, & quality levels.
⢠Ensure product is always on hand on an as-needed basis, through systematic ordering and forecasting techniques.
⢠Utilize labor effectively to meet budgets while ensuring high standards of Quality, Service & Cleanliness. Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and labor cost objectives are met. Monitor budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted. The GM maximizes financial performance and profit.
FACILITIES Safety Procedures, Work Environment, Overall Appearance of Venue
⢠Perform a daily walk off of the entire property and all maintenance related issues. Assign a key management person to perform duties in your absence.
⢠Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems to protect all employees, guests and company assets (building, cash, equipment, supplies).
⢠Ensure a safe working and guest environment to reduce the risk of injury and accidents.
⢠Complete accident reports promptly in the event that a guest or employee is injured.
⢠Ensure that all operations and office equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs. Arrange for equipment maintenance and repairs, and coordinate a variety of services.
⢠Ensure all restaurant staff & management team members have necessary tools to perform daily duties including employee management on the POS system.
MARKETING
⢠Attract guests by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
⢠Develop and maintain a strong relationship with Management teams within the properties in which your restaurant operates.
⢠Execute company-wide marketing programs; initiate programs on time, correctly and with minimal direction.
⢠Identify and develop local restaurant marketing strategies to maximize sales.
⢠Provide a strong presence in the local community and a high level of community involvement.
FOOD SAFETY Health Inspection Guidelines
⢠Enforce & uphold food safety & sanitary requirements for food handling, general cleanliness, and maintenance of kitchen and dining areas to ensure the health and safety of our guests and employees.
⢠Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
⢠Responsible for ensuring consistent high quality of food preparation and service to maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
BAR Operations/Staff Responsibilities/Liability/Cost
⢠Supervise the operation of the bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
⢠Oversee that all menu drinks are being made to recipe.
⢠Eliminate over-pouring by bar staff, secure/monitor use of all product consistently to maintain liquor/beer/wine costs to company standards and goals.
⢠Maintain a clean and stocked bar at all times.
⢠Keep all bar staff up to date with Responsible Vendor training & certification. Communicate objectives & improvement plan to each staff member in the bar, monitor/develop progress in performance standards and job descriptions.
Store Manager
Manager Job In New York, NY
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
We are excited to announce a Store Manager position for our MANGO New York Soho Flagship store. If you are passionate about fashion and looking to lead a team in a dynamic retail environment, we'd love to hear from you.
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
The pay range for this position at commencement of employment is expected to be between $72,000 - $108,000/annually; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay range at any time.
You got it?
We like you!
Store Manager
Manager Job In New York, NY
As the Store Manager, you maintain a critical leadership role. You are someone the store staff can rely on for guidance and growth. You will create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.
Areas of Responsibilities:
Leadership and People Management
Model behavior that reflects the company's core values
Manage overall team performance & growth
Assist in recruitment, selection and on-boarding of store staff
Execute effective store communications, ensuring that staff is involved & updated
Display a strong commitment to self-development and growth
Deliver the Customer Experience
Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
Create the customer journey in your store - customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
Build a strong consignment business in your store
Represent the Brand
Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
Oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
Take ownership for maintaining brand aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
Operational Excellence
Understand the importance of efficient store operations
Consistently adhere to all operational procedures
Take ownership for accuracy of information entered in POS & other technology as required
Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
Protect our assets by adhering to all loss prevention and operational policies & procedures
Drive the Business and Deliver Results
Ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business
Monitor team sales targets & other metrics
Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
Ensure disciplined control of payroll expenses
Requirements
3-5 years of management experience in a luxury or service driven environment
At least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plus
Prior experience as a GM/SM a plus
Store Manager
Manager Job In Paramus, NJ
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
One Garden State Plaza, Paramus, New Jersey
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Design Studio Assistant Manager-Luxury Fashion
Manager Job In New York, NY
We are looking for a Design Studio Management Assistant for a global lifestyle brand in NYC!, This individual will support the design and development process and respective teams to deliver against key milestone meetings and deliverables.
Responsibilities:
Heavy calendar management and meeting coordination
Help organize presentation boards and assist in the preparation of meetings
Ensure designers are aware of upcoming meetings and support setup.
Liaise between design and product development teams to share information (i.e. materials, hardware, collateral)
Review and process invoices
Communicate and follow up with agencies and vendors
Manage deliveries and shipments of samples
Qualifications:
Must be organized with the ability to handle multiple priorities at once.
Must be flexible with the ability to self-manage
Must have strong interpersonal and communication skills
Must be a collaborative, team player with great initiative
Bachelor's Degree required
Strong working knowledge of Microsoft Office, Excel, Outlook and Powerpoint
Fashion/luxury brand experience is a plus
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction
Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page
Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.
Opportunity Awaits.