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Manager skills for your resume and career

Q: How to manage a truck business

Managing a trucking business depends on ensuring that the personnel, equipment, and orders align and result in a company's profit. This is the job of a manager. The equipment needed to haul freight is essential to the success of a trucking business. While a manager may not personally know to purchase the necessary equipment, they must be able to hire someone who can.

Q: How to manage an office

Managing an office requires numerous soft skills, including planning, organization, and communication. Good office managers can prioritize office needs and delegate responsibilities efficiently.

Q: How to manage managers

To manage managers, you need to have an understanding of their teams, give them respect, and lead by example. For details on these tips and others for how to manage managers, use this guide:

Q: How to manage millennials

To manage millennials, you should know what motivates them and adopt a flexible leadership style that works with them. Millennials are anyone born between 1981 and 1996, meaning they make up a large percentage of the workforce.

Q: What are soft skills for leaders?

Soft skills for leaders include: Communication Interpersonal Teamwork Motivational

Updated January 8, 2025

7 min read

Quoted Experts

Mandy Ulicney,

Hagit Weihs Ph.D.

Some of the most important hard skills a manager can possess include work with office procedures, management of payroll, and inventory control. It's important that managers have these skills because they will likely be major parts of the job. Managers may also need hard skills such as work with food safety practices in the food service industry, or work with POS systems in retail.

When it comes to soft skills, managers should be focused on providing excellent customer service while still attending to the needs and concerns of their staff. Managers will likely need to deal with a fair amount of conflict, so conflict resolution skills are also a plus.

Below we've compiled a list of the most critical manager skills. We ranked the top skills for managers based on the percentage of resumes they appeared on. For example, 19.1% of manager resumes contained customer service as a skill. Continue reading to find out what skills a manager needs to be successful in the workplace.

15 manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers use customer service:

Inventory management Customer service relations Maintaining organizational structure
Enhanced customer loyalty by demonstrating superior customer service, resolving all customer complaints and demonstrating value to our customers.

2. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how managers use payroll:

Managed budgets and payroll records, reviewed financial transactions to assure expenditures are authorized and budgeted.
Processed payroll and performed annual reviews and disciplinary actions.

3. Food Safety

Here's how managers use food safety:

Ensured all food safety procedures are executed according to Company policies and health/sanitation regulations; took corrective actions, as appropriate.
Conduct new hire employee and annual orientations to ensure food safety and promote positive attitude toward organizational objectives.

4. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how managers use financial statements:

Manage community budget and analyze financial statements, maintain budget accountability, anticipate and minimize negative budget variances and deficits.
Prepare annual financial statements for clients auditors, including complex governmental financial statements in accordance with relevant GASB standards.

5. Management

Here's how managers use management:

Provided vendor management for short-term, long-term and statutory disability services with multiple disability carriers for 80,000 employees.
Job function includes: Customer Service, Distribution, Management, Product Management, Project Management, Warehousing/Materials Management

6. PowerPoint

Here's how managers use powerpoint:

Directed creation/production of collateral, HTML, advertising material, and PowerPoint presentations, ensuring on-schedule and within-budget project completions.
Coordinated the forecasting PowerPoint Presentation across all business segments to provide trends and walks to Senior Management.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how managers use pos:

Customer-oriented with experience with POS systems, food preparation and safety regulations.
Facilitate appropriation of POS terminals using differing methods of secured lines.

Select Skills To Add To Your Resume

Customer Service

Payroll

Food Safety

Financial Statements

Management

PowerPoint

8. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how managers use bank deposits:

Full daily cash management responsibility; prepared daily bank deposits, performed account reconciliations, processed/monitored payroll and completed financial reports.
Assist in accounting responsibilities including accounts receivable/payable, general ledger, bank reconciliations, and bank deposits.

9. Customer Satisfaction

Here's how managers use customer satisfaction:

Inspect food lines continually in coordination and cooperation with Kitchen Manager to ensure compliance with Health regulation and customer satisfaction.
Enhanced cleanliness, safety, inventory, product management and customer satisfaction by introducing new operations policies and procedures.

10. Inventory Control

Here's how managers use inventory control:

Facilitated department inventory control and ensured that out of stocks were communicated to General Manager with accountability for consistent in-stock position.
Maintained and train staff on visual presentation, inventory control, warehouse operations, management implementation and overall company standard operations.

11. Customer Complaints

Here's how managers use customer complaints:

Developed conflict resolution skills by listening to numerous customer complaints and creating resolutions in a non-threatening and professional manner.
Provided excellent customer service and build customer relations proactively through soliciting feedback and addressing and resolving customer complaints.

12. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how managers use loss prevention:

Followed and implemented Operations and Loss Prevention Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Implemented company loss prevention policies, maintained security systems, investigated internal and external theft prevention cutting down on theft.

13. Direct Reports

Here's how managers use direct reports:

Worked with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
Carry out performance measurement, monitoring, and evaluation of direct reports to improve efficiency and productivity.

14. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how managers use human resources:

Audited internal policies and procedures in human resources, customer support, and operations and recommended improvements based on desired outcomes.
Managed Human Resources applications and system integration efforts focusing on implementation of PeopleSoft HRMS and RESTRAC Applicant Tracking software products.

15. Leadership

Here's how managers use leadership:

Recognized individually at Chief Operating Officer level for successful cross-group leadership and meeting product quality while overcoming aggressive schedule challenges.
Guided and managed the administrative day-to-day academic program and the implementation of strategies by providing leadership to faculty and staff.

12 Manager Resume Examples

Build a professional manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your manager resume.


Wayne Elliott Manager Contact Information Akron, OH (750) 555-0021 welliott@example.com Skills • Sales Floor • Brew • Cosmetology • Company Standards • Company Policies • Chemical Services • Operational Policies • Safety Procedures • Food Preparation • External Customers Employment History Manager 2013 - Present Subway Akron, OH • Engage employees in the operation to produce exceptional Guest Service. • Project Management / Internal Consultant / Trainer. • Delivered specialized customer service expected of brand. • Light accounting Cashier Customer Service Inventory Food prep Shift Leader 2011 - 2013 Starbucks Akron, OH • Maintained a high level of customer service during all times. • Assisted in opening a new store location. Customer Service Representative 2009 - 2011 Circle K Akron, OH • Process orders and requests as per guidelines provided by policies set by corporate. • Operated a POS system to itemize and complete an average of number customer purchases. • Offer improvements that achieve the highest level of customer service. • Follow communication scripts when handling different topic. Hair Stylist 2005 - 2009 Great Clips Wilberforce, OH • Earned an Oklahoma State Board of Cosmetology License after completing the required 1500 hours of training. • Promoted and sold retail products. • Maintained retail products pricing and display. Education Certificate Cosmetology 2004 - 2005 Central State University Wilberforce, OH


Hannah Daniels Manager Contact Info Matthews, NC (990) 555-5629 hdaniels@example.com Skills Customer ComplaintsSpecial ProjectsRetail SalesEnsure AccuracyREPTSAMental HealthPerformance ManagementCSRSales Floor Employment History Manager 2020 - Present Family Dollar Matthews, NC • Follow company policies and procedures, multi tasking • Provided customer service to about a minimum of 70 customers per shift. • Receive, open, unpack and issue sales floor merchandise. • Created and implemented comprehensive on-job training plan for 8 new team members assuring procedures and processes were followed closely. Team Leader 2014 - 2020 Jack in the Box Charlotte, NC • Train Team Members to follow and meet Food Quality and Safety standards. • Maintained Temperature and Food Quality standards Resolved Customer Satisfaction and Employee Issues. • Processed customer orders, and collected monies from dine-in and take-out customers. Customer Service Representative 2013 - 2014 Allstate Chicago, IL • Organized internal and offsite meetings and events, made travel arrangements and processing expenses. • Quote and sell company products. • Coordinated training for new hires on phone etiquette and procedures. • Filed first notice of loss claims in a timely manner for Auto/Home/RV. Sandwich Artist 2012 - 2013 Subway Chicago, IL • Used point of sale system Checked and re-stocked items Understood and adhered to proper food handling, safety, and sanitation standards • Provided quality and direct customer service, prepared menu requests, maintained food safety and sanitation standards, handled and processed paperwork • Provide excellent customer service Listen to customer to accurately complete order Complete transaction using POS system • Prepped food, cleaning, customer service and maintained a safe and clean environment. Education Certificate Accounting 2011 - 2012 DePaul University Chicago, IL


Robert Hudson Manager Philadelphia, PA rhudson@example.com (650) 555-5103 Experience Manager 2020 - Present Dollar TreePhiladelphia, PA • Maintain a high level of customer service through personal interactions with associates and customers. • Restructured staff, implemented new training and stringently enforced company policies and procedures resulting in complete turnaround. • Trained staff in all department operations, including sales floor activities and stockroom maintenance. Team Leader 2017 - 2020 Wegmans Food MarketsPhiladelphia, PA • Assisted with training sales associates on product knowledge. • Operated POS systems and cash registers. Office Assistant 2015 - 2017 U.S. Census BureauPhiladelphia, PA • Maintained personnel files and administrative records. • Interacted with people face-to-face daily, collected data in person, by phone, via proxies, internet, etc. • Completed clerical tasks as needed, including: answering the phone, filing, and data-entry. • Performed routine clerical tasks Collecting and Processing payroll Maintaining personnel files and records Receptionist Secretary 2014 - 2015 Adecco Staffing, USAWilberforce, OH • Process referrals and precertification; process all co-payments and deductibles; preparing charts, assist with training new employees. • Received visitors and telephone calls and transferred to appropriate Supervisor or staff member. • Answered telephone calls related to student transcript purchasing. Skills Daily Operations Customer Service Word Processing Risk Management Administrative Assistance Legal Documents Store Management Front Office Sales Goals Communication Education Associate's Degree Nursing 2012 - 2014 Central State UniversityWilberforce, OH


Ethan Scott Manager Employment History Manager 2020 - Present United Parcel ServiceBaltimore, MD • Account Executive Achieved sales goals of $9 million annually. • Coordinated pick-up and delivery of customer orders. • Unloaded packages quickly with proper procedures to ensure contents were not damaged. • Trained new and existing employees in different company procedures. • Compiled detailed reports of investigations and enforced policies and procedures with employees and department supervisors. Supervisor 2018 - 2020 United Parcel ServiceBaltimore, MD • Oversee the protection of physical assets and facility housekeeping to ensure a safe, clean, and efficient facility. • Charged with employee training, coaching, and performance management in order to build an efficient and influential team member. • Trained and observed safety methods, analyzing the preload operation throughout the shift. • Manage Payroll, Employee Training, FMLA, Purchasing, Off boarding. • Ensured drivers followed all safety procedures and UPS regulations. Certified Nursing Assistant 2014 - 2018 Genesis HealthCareBaltimore, MD • Administered medications and treatment care in accordance with facility policy and procedure. • Experience with dementia and Alzheimer's care. • Administer Foley catheter care and feeding tube maintenance within the scope of practice of a CNA. • Provide patient care, assist with bathing, feeding, and dressing, carry out orders from RN and physician Dietary Aide 2013 - 2014 Genesis HealthCareBaltimore, MD • Clean food preparation areas in order to maintain sanitation standards. • Communicated freely with other dietary personnel and Food Service Director. • Assisted in maintaining the general cleanliness of the dishwashing area and stocked the food storage areas. Education High School Diploma 2013 - 2013 Contact Information Baltimore, MD (830) 555-6608 escott@example.com Skills Personal Care CNA Clinical Setting Company Policies Safety Meetings Food Trucks Action Plans Communication Dishes Oral Hygiene


Ryan Perez Manager Detroit, MI (950) 555-9945 rperez@example.com Skills Customer Relations Data Entry Human Resources Emergency Customer Service Client Files Quickbooks Customer Complaints Scheduling Meetings Communication Employment History Manager 2018 - Present McDonald'sDetroit, MI • Inventory management Money management Managed and supervised employee's Customer service • Respond efficiently and accurately to customer complaints.Regularly review product quality and research new vendors. • Provide customer service and customer satisfaction. • Handle bank deposits, employee placement, customer service. • Shift manager of food service, train new employees, scheduling reporting to store manager Team Leader 2013 - 2018 WalmartHouston, TX • Directed and communicated with associates about proper safety procedures. • Inventory of product in stock and on the sales floor. • Worked on the sale floor in the customer service desk and as a front-end cashier. • Executed all jewelry merchandise sets. Office Assistant 2012 - 2013 D-R SERVICESMiami, FL • Enter patient's demographic information into software program. • Transcribed recorded messages and diagnoses and recommendations into patient charts and recorded medical records, reports, and correspondence. • Coordinated patient care information with other health care providers. Receptionist Secretary 2002 - 2012 D-R SERVICESMiami, FL • Take patients to the exam rooms and get all patient information. • Greet patients on a regular basis and provide excellent patient care check patients in and out. • Greeted patients * Scheduled appointments * Filed patient records * Answered patients' and doctors' telephone calls • Make appointments for patients * Filing medical records * Signing in and greeting patients • Answered telephone calls, Scheduled patient appointments and medical consultation's. Education Associate's Degree Nursing 2000 - 2002 New York UniversityNew York, NY


Rebecca Watson Manager Goodlettsville, TN (690) 555-9474 rwatson@example.com Experience: Manager Dollar General Goodlettsville, TN 2011 - Present • Provided superior customer service leadership. • Inventory-assisted with the yearly inventory in the stock room and on the sales floor. • Inventory Control Customer Service Loss Prevention Merchandising/Promotion Human resources-hiring, firing, disciplining and training employees Maintain Shrink • Manage floor regarding customer service, maintenance, cashier and sales. • Hired and trained all merchandise coordinators for new store opening. • Oversee buyers, inventory, service levels, competition and company-wide pricing and promotional activity. Shift Supervisor Taco Bell Jacksonville, FL 2006 - 2011 • Oversee and train others * Close store * Make sure everything ran smoothly to company standards • Provide excellent customer service including a superb buying experience and expeditious problem resolution. • Perform inventory on food products. • Provide first-rate customer service * Demonstrate leadership through managing shifts and training employees * Track inventory and handle financials Security Officer Walmart Columbia, SC 2002 - 2006 • Worked cooperatively with store and law enforcement personnel. • Used radio communication, pagers and/or cell phones to stay in contact with other security personnel or law enforcement. Stock Clerk Walmart Columbia, SC 2001 - 2002 • Assisted with stocking merchandise in the stock room. • Stock shelves, communicate with costumers • Unload trucks, count inventory, stock items on shelves making store presentable for customers • Stock shelves and rotate the products. • Organized, coordinated, and maintained stock room. Skills • New Merchandise • Menu Items • Quality Beverages • Security Services • Storage Areas • Operational Security Activities • Powerpoint • Staff Members • Customer Orders • Hand Trucks Education: High School Diploma 2001 - 2001


Denise Reed Manager Bloomington, IL (730) 555-3899 dreed@example.com Experience: 2017 - Present Manager / Subway / Bloomington, IL • Interpreted job orders and company policies for workers and enforced safety regulations. • Doubled J. Jill s online marketing program revenue over two year period while preserving ROI targets. • Coordinated domestic travel arrangements, including air, train, hotel, and meeting locations. • Provided customer service, able to interpret customers concerns to help them find the items they wanted. • Inventory receiving, dealing with unruly guests and filing loss prevention reports. 2015 - 2017 Security Guard / Securitas Services / Bloomington, IL • Allied Barton Security Services, Oakland, CA. • Prioritize customer service by always getting answers for patrons. 2014 - 2015 Cook / Buffalo Wild Wings / Indianapolis, IN • Cooked and prepared menu items specific to the customer's preference. • Operated grill machine, fryer, and assisted customers with their purchases and provided customer service for all other applicable needs. 2012 - 2014 Line Cook, Prep Cook / McDonald's / Chicago, IL • Prepared and cooked food Maintained floor to company standards Adhered to all policies and procedures including safety guidelines • Maintain efficient communication with the kitchen staff. • Do have experience in sales and customer service • Ensured that high quality food was prepared properly and quickly in fast paced work environment. Skills: Food Service, High Quality, Sanitation Standards, Kitchen Equipment, Federal Laws, Mix Ingredients, Store Management, Alarm Systems, Security Services, Powerpoint Education: 2012 - 2012 High School Diploma /


William Kelley Manager Naperville, IL \| (700) 555-1971 \| wkelley@example.com Work Experience Manager, RadioShack - Naperville, IL 2020 - Present Played active role in the store s overall success on the sales floor creating an exceptional customer experience. Processed credit cards, checks, gift cards and coupons. Assisted in opening new store in Brooklyn NY, Boston. Follow all Loss Prevention practices and protect company assets. Team Leader, AT&T - Naperville, IL 2019 - 2020 Maintain constant presence on sales floor to address customer needs. Trained team members on methods and procedures as well as system configurations. Trained staff on operating procedures and company services. Team Development Leader Provide guidance and oversight of 15-20 union represented Associates who were responsible for customer service and order correction. Submit weekly payroll, and weekly reports on each team member. Office Assistant, Robert Half International - Naperville, IL 2018 - 2019 Updated and maintained web-based timesheets as requested by Accounting Manager, Human Resources and the employee's direct supervisor. Worked on a long-term project inputting employment applications into a database system. Receptionist Secretary, D-R SERVICES - Naperville, IL 2016 - 2018 Provided administrative support to the office staff Answered and directed large volume of customer telephone calls and confirmed appointments. Prepared and provided medical records to respond to requests from various parties while following HIPAA laws. Pre-pared charts for patient appointment to ensure necessary medical records are filed accordingly. Skills Law Enforcement, Special Events, Communication, Customer Service, Quality Standards, Hard-Working, Database, Medical Records, Customer Complaints, Training Schedules Education High School Diploma 2016 - 2016


Ronald Austin Manager Austin, TX (250) 555-9995 raustin@example.com Experience Manager, Dell, Austin, TX 2020 - Present • Provided internal and external project mentoring during all project phases to resolve project management issue. • Implemented ISO 2000 standards and procedures. • Drive demand through the creation and management of sales enablement programs for the commercial and channel business units. • Assumed project management as secondary/20% role because of specialized knowledge base and experience with the subject matter and teams. Consultant, Capgemini, Austin, TX 2019 - 2020 • Involved in Apache and successfully completed SAML for the Fiori setup to enduser via mobile interface. • Installed, configured and maintained BOBJ systems for Nordson account. • Performed UAT checkouts and validations to ensure smooth deployment in UAT lifecycle. • Developed multiple services using SOAP and Restful API. Account Executive, Pitney Bowes, Houston, TX 2015 - 2019 • Delivered sales and marketing presentation to all potential new customers. • Presented to C level executives-annual reviews, new products and services, ROI, enterprise analysis of software and equipment. • Track all sales thru the sales process to corporate. • Provide assistance and sales to new customers looking for office solutions. • Conducted value-based sales presentations via Microsoft PowerPoint and web based demonstrations. • Focus on building a balanced portfolio of new account acquisition with existing account growth through the entire consultative sales process. Marketing Internship, Liberty Tax, Houston, TX 2014 - 2015 • Assisted with reorganization of department to increase efficiency of marketing and business development efforts. • Report directly to the Director of Product Development & Marketing • Assisted with sales and marketing efforts * Created PowerPoint presentation for sales staff * Worked with Communication Specialists on special projects • Create information-packed reports and PowerPoint presentations to visually portray the data at client presentations. Skills • HR • Pl/Sql • Information Technology • MLS • Graphic Design • Web Services • Blog Posts • Youtube • Customer Accounts • Setup Education 2011 - 2014 Bachelor's Degree Management, Texas A&M University College Station, TX


Kelly Harper Manager West Lafayette, IN \| (600) 555-6586 \| kharper@example.com Employment History: McDonald's - West Lafayette, IN 2015 - Present Manager • Manage multi-unit restaurants with selection, training, and supervision of staff; ordering food and supplies. • Maintained and structured files, papers, and schedules for CEO s. Arrival and Departure procedures. • Provide excellent customer service to ensure customer satisfaction. First Databank - West Lafayette, IN 2013 - 2015 Assistant Manager • Exhibited competency in ensuring the provision of high level of customer service Directed the development and implementation of team sale programs • Optimized service procedures to increase customer satisfaction. • Manage and supervise up to 20 associates in the Produce and Floral Department. • Execute all company policies and objectives within the store, ensuring that the company is well represented. First Databank - West Lafayette, IN 2012 - 2013 Account Executive • Define and discuss project requirements with C-level executives and line managers. • Secured 20 new accounts in Charleston/Myrtle Beach in 6 months. • Address specific needs with the advantage product knowledge to consumers. • Increase efficiency and communication between clients, agents and management Frequently entrusted with special management and administration projects • Led development of Key Account activation plans resulting in increased beverage sales and community recognition. Purdue University - West Lafayette, IN 2011 - 2012 Marketing Internship • Managed a database that contained 500+ models of professional video products/accessories. • Help in the development and implementation of internal communication efforts within the Marketing and Communications Division at Evertec. • Prepared and gave a presentation on how Hearst Design Group can better utilize Instagram at annual sales meeting. • Oversee yearly advertising programs Execute internal and external communication plans for company merger Skills: Company Website, Company Goals, Company Standards, Html, Customer Complaints, Store Management, Account Executives, Customer Service, Bank Deposits, Performance Reviews Education: Purdue University - West Lafayette, IN 2008 - 2011 Bachelor's Degree Management


Shirley Willis Manager phone(930) 555-1407 addressHouston, TX emailswillis@example.com Experience 2018 - Present Manager Walmart · Houston, TX • Support District Manager and Human Resources Manager with special projects across the Region. • Provided back-up as a Cashier, Service Desk, or Courtesy Associate. • Mentored 40 Customer Service Managers, 15 Department Managers, and 25+ Sales Floor Associates through training. 2017 - 2018 Assistant Manager RadioShack · Houston, TX • Provided excellent customer service to guests and remained updated on latest software and technology. • Awarded the Customer Service Allstar Award for 2010. • Direct loss prevention initiatives Achieve annual sales growth and budget goals Responsible for merchandise selection; presentation; and store operations. • Hired and trained all sales staff for new store location. 2015 - 2017 Account Executive First Data · Atlanta, GA • Present Product to Potential Clients Close Sales Post-Sale Follow-Up Client Management Outside Business to Business Sales • Expand customer relationships by offering superior customer service. • Created and managed a business development team consisting of 25 sales reps to exploit these new revenue streams. • Forecasted and achieved sales goals in excess of $2 million dollars annually. 2014 - 2015 Marketing Internship University of Dayton · Wilberforce, OH • Coordinated travel arrangements for President and clients while maintaining budget expenses. • Provided Troubleshooting for data related issues within the CRM application. • Audited digital marketing campaigns to ensure highest possible ROI. • Executed marketing program and managed marketing budget aiding in business development. Skills • External Events • New Ideas • Web Content • Communication • Store Management • Company Standards • Human Resources • Powerpoint • Sales Process • Cloud Education 2011 - 2014 Bachelor's Degree Business Central State University · Wilberforce, OH


Keith Watkins Manager phone:(870) 555-3332 email:kwatkins@example.com address:Las Vegas, NV Employment History Manager 2011 - Present International Dairy Queen · Las Vegas, NV • Trained and prepared thirteen crew members into highly successful managers. • Hired, trained and developed entire staff for four new store openings. • Coached new and existing team members on company policies, procedures, and best practices. • Set up QuickBooks bookkeeping for two new companies. Shift Leader 2010 - 2011 Pizza Hut · Las Vegas, NV • Train inside employees on guest service, company policy, procedures, and recipes. • Monitored and maintained the sales floor operations and the technology necessary for the successful handling of customers. • Achieved fast customer service with positive attitude and helped train other new employees by example • Retail sales of high end teas and mentoring younger associates in professionalism. Receptionist 2009 - 2010 Massage Envy · Scottsdale, AZ • Printed insurance receipts to submit to insurance companies. • Researched the CPT and ICD-9 coding for discrepancies in order to comply and be reimbursed accurately. Hair Stylist 2008 - 2009 Great Clips · Philadelphia, PA • started as a hairstylist then I got promoted to a manager • Maintain sanitation standards per State Board of Cosmetology. • Assist with monthly staff meetings, motivate stylists, customer service and product knowledge. • Earned an Oklahoma State Board of Cosmetology License after completing the required 1500 hours of training. • Offered exceptional custmer service according to the Great Clips 5 steps of great customer service. • Greet, Respect, Engage, Assist, and Thank) customer service to all customers who come into the shop. Skills Cosmetology Pay Records Windows Quality Beverages Daily Operations Mcdonalds Customer Orders Telephone Calls Key Performance Indicators Visitor Badges Education Certificate Medical Assisting Services 2007 - 2008 University of Pennsylvania · Philadelphia, PA

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What skills help Managers find jobs?

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What skills stand out on Manager resumes?

Mandy Ulicney

Associate Lecturer, Kent State University

In the hospitality industry people look for the intangibles. Everyone works, so that's great, but what else do they do? Do they volunteer? Do they coach a sport? Are they part of a community committee? Those types of things show the employer that they are service-minded, which goes a long way in our industry. Also, being bi-lingual is a big asset to many hospitality employers.

What soft skills should all Managers possess?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Good communication skills are crucial: being able to listen, learn and apply, as well as communicate questions, concerns, and suggestions in an effective, direct, and timely manner. Time management skills are highly valued. They translate into an efficient and reliable employee. Team spirit is a big advantage: the ability to take the initiative to lead an effort and contribute while working well in a team. And, of course, the willingness to learn independently is always appreciated. Finally, showing critical thinking is important.

What hard/technical skills are most important for Managers?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Employers appreciate accounting, finance, and marketing literacy. These include a deep understanding of the different business disciplines (good financial statement analysis skills, understanding how budgets are created and followed, understanding financial markets, marketing, etc.). Application of these skills using data analytics tools are very important - these include data manipulation and presentation for the purpose of decision making using various software tools.

What Manager skills would you recommend for someone trying to advance their career?

Evelyn Green Ph.D.

Director, Hospitality & Tourism Workforce Innovation Alliance, Asst. Professor, Department of Hospitality & Tourism Management, University of South Alabama

-Brush up on your virtual communication skills, which include getting comfortable speaking to a camera with good eye contact, and observing and editing your body language for a virtual job interview or meeting.
-Learn a foreign language. Pick up a language based on your industry's external (i.e. guests) and internal customers (i.e. staff). For example, if Chinese outbound tourism is on the rise, and the Chinese are your local Destination Marketing Organization (DMO) primary target market, Chinese would be a great foreign language for you to pick up. If a large percentage of your frontline staff are Hispanic, learning Spanish will help you better communicate and build relationships with them.
-Pursue a graduate degree. Go for your master's, e.g. MBA for hospitality majors to broaden their job market. Although this recommendation seems to contradict the trending demand for technical skills, we still live in a world where academic credentials are valued and contribute to management position considerations, particularly with publicly traded corporations where it is important for them to win the confidence of their stockholders. Additionally, for those interested in working overseas, an advanced degree will help in the work permit application approval process. With the availability of online master's degree programs, offered at an affordable rate ( around $13k) and to be completed within 10 months on a full-time basis, this is a good time to get your competencies "tool bag" equipped and ready when needed. Stackable certifications are also good investments toward your professional development.

What type of skills will young Managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a Manager stand out to employers?

Kerem Cakirer Ph.D.

Senior Lecturer, Indiana University Bloomington

The labor market is not so different than any market with demand and supply. The demand from employers will shift towards more technical (software, coding, computer language programming) and analytical (problem solving on your own) skills than social skills overall. Being capable of writing or/and understanding computer languages will be a must have skill in the very near future. Communication skills over online platforms or social media platforms will play a huge role when employers are making a hiring decision. The data supports that businesses are using more online platforms than ever. I am projecting that there won't be any business travels or on-site client meetings in the near future. Exceling in different types of software, and being able to learn a new one easily, will become more important than people skills in businesses. Employers will seek for candidates, who are capable of achieving tasks in a more off-site (outside the office) environment through a deadline, and who can utilize multiple different softwares at their hand to solve business problems. As far as how the hiring process would go, we might see employers using artificial intelligence to make hiring decisions over some online platform soon. Essentially, this means that the candidates will be assessed with a more quantitative measure than ever. An evaluation measure by the AI, which will take soft and digital skills more into account.My final words are: The pandemic is still a burden to the humankind but the world will prevail. This year could be the inception of a new era in terms of how businesses run.

Do you want to know more?

List of manager skills to add to your resume

The most important skills for a manager resume and required skills for a manager to have include:

Customer Service
Payroll
Food Safety
Financial Statements
Management
PowerPoint
POS
Bank Deposits
Customer Satisfaction
Inventory Control
Customer Complaints
Loss Prevention
Direct Reports
Human Resources
Leadership
Business Development
Sales Associates

Sales Reports
Sales Floor
Food Preparation
Store Operations
Windows
Food Quality
Product Knowledge
Performance Reviews
Product Quality
Inventory Management
Safety Standards
Front Desk
Guest Satisfaction
Facebook
Customer Relations
Performance Evaluations
Staff Training

Financial Reports
Labor Costs
Cash Drawers
Retail Store
Restaurant Operations
Customer Inquiries
Customer Issues
Food Orders
Leading Training
Food Cost
Excellent Training
QuickBooks
FOH
Employee Scheduling
Cash Control
Cash Registers