Manager resume examples for 2025
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Manager Resume
Work Experience Manager, Subway - Akron, OH 2013 Engage employees in the operation to produce exceptional Guest Service. Project Management / Internal Consultant / Trainer. Delivered specialized customer service expected of brand. Light accounting Cashier Customer Service Inventory Food prep Shift Leader, Starbucks - Akron, OH 2011 - 2013 Maintained a high level of customer service during all times. Assisted in opening a new store location. Customer Service Representative, Circle K - Akron, OH 2009 - 2011 Process orders and requests as per guidelines provided by policies set by corporate. Operated a POS system to itemize and complete an average of number customer purchases. Offer improvements that achieve the highest level of customer service. Follow communication scripts when handling different topic. Hair Stylist, Great Clips - Wilberforce, OH 2005 - 2009 Earned an Oklahoma State Board of Cosmetology License after completing the required 1500 hours of training. Promoted and sold retail products. Maintained retail products pricing and display. Skills Education Certificate Cosmetology 2004 - 2005 Central State University - Wilberforce, OH |
Assistant Manager Resume
Skills Assist Customers Product Knowledge Communication Retail Sales Sales Floor Telephone Calls Customer Complaints Customer Service Store Policies Company Policies Employment History Assistant Manager 2020 Little Caesar EnterprisesChicago, IL • Completed all necessary paperwork for the day and prepared and made deposits on a nightly basis. • Managed and directed new products and merchandise Developed tracking system for all outgoing and in-coming orders Assisted with Loss Prevention Team • Achieve or exceed sales and credit solicitation goals while displaying prompt, courteous, knowledgeable and professional customer service. Executive Assistant 2019 - 2020 Lockheed MartinFort Worth, TX • Performed a variety of administrative tasks for the Director of Assembly Test Launch Operations, Managers and Senior Staff members. • Prepare a variety of correspondence and/or reports and complex PowerPoint presentations. • Fielded telephone calls, coordinated travel, managed calendars, scheduled and provided meeting support and arranged catering. • Generated bi-weekly payroll report for office personnel. Receptionist 2014 - 2019 H&R BlockPhoenix, AZ • Assisted office manager in scheduling appointments, answering phones, filing paperwork, and completing all other tasks required of me. • Processed and printed purchase orders and verified Staff signatures. • Answer inbound telephone calls on a daily basis Set up appointments with guests Greet guests • cashier answer phones making appts greeting clients faxing copying data entry ms word ms powerpoint ms excel Sales Clerk 2012 - 2014 Ross StoresChandler, AZ • Trained staff on company policies, procedures, and work expectations. • Maintained a clean, organized & functional checkout & customer service area. • Cashier, Sales floor, as well as fitting room. • Set up new store Shipments received Stocked shelves Education Bachelor's Degree Business 2009 - 2012 American InterContinental UniversityChandler, AZ |
Assistant Manager Trainee Resume
Danielle Dunn Assistant Manager Trainee Contact Information Skills • Product Knowledge • Guest Service • Company Policies • Customer Cars • Power Steering • Sales Goals • Retail Sales • Diagnostic Equipment • Human Resources • Oil Changes  Employment History Assistant Manager Trainee 2020 Claire's StoresSalt Lake City, UT • Provide internal and external loss prevention awareness to protect the store assets. • cashier, assist customers deliver store deposits to and from bank, Close and open store as well as registers. • Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory. • Ensured exceptional customer service to promote the company brand to assure an excellent shopping experience. • Helped manage employees and made sure they adhere to company policies Assisted in the development and training of employees • Supervised and trained sales associates Maintained and tracked inventory Provided excellent customer service Store Assistant 2019 - 2020 Claire's StoresSalt Lake City, UT • Operated the POS system without issue • Provided customer service during downtime. • Delivered excellent customer service by greeting and assisting each customer. • Maintain a racked sales floor and shopping accessible. Lube Technician 2018 - 2019 Jiffy LubeSalt Lake City, UT • Performed tune ups in a timely matter. • Issued state vehicle inspection decals. • Perform Jiffylube Signature service Oil & Filter changes Transmission fluid exchange Power steering fluid exchanges Tire rotations Customer service associate • Automobile maintenance Responsible for oil changes, cooling system service, tire rotation and fuel system service. • Utilize multiple hand tools to successfully maintenance all customer vehicles. • Performed oil changes in a fast-paced environment servicing 60+ vehicles per day.  Education Certificate Information Technology 2017 - 2018 Western Governors UniversitySalt Lake City, UT |
Associate Manager Resume
Maria Chavez Associate Manager Contact Information Skills • Retail Sales • Loss Prevention • Store Management • Retail Accounts • Emergency • Daily Activities • Customer Confidence • Procedures • Wireless Products • Communication Employment History Associate Manager 2020 AppleSan Diego, CA • Managed accounts payable, receivable, and payroll. • Recruited, Hired and Trained over 10 new employees and developed them into productive team members with excellent product knowledge. • Purchased new equipment, oversaw facility renovation projects, implemented POS hardware/software, developed and conducted training programs. • Cash handling, deposit drops and mastering the POS system. Solution Specialist 2019 - 2020 AppleSan Diego, CA • Managed 6-15 employees in setting up customers' Apple products through Personal Setup. • Develop and implement organizational tools to improve internal product knowledge, workflow, and customer communication. • Achieved top sales goals storewide over fellow employees in multiple quarters. • Use Mobile POS to finalize customer sales, complete phone service contracts for customer. • Provide One to One training to customers new to the Apple brand. • Managed and coached concierge team regarding policies and procedures, product knowledge, and transaction strategies. Retail Sales Representative 2017 - 2019 Time Warner Cable EnterprisesSan Diego, CA • Answer questions about services, troubleshoot Take payments, cash up daily Retail Sales • Work with Account Executives, clients and TWCMS production in the development of digital elements to ensure campaign and brand effectiveness. Retail Sales Manager 2014 - 2017 Charlotte RusseSan Diego, CA • Worked in men's, women, & children clothing, jewelry, and the home store. • Be aware of current promotional events and sales Maintain good housekeeping standards Adhere to Loss Prevention and inventory control and compliance procedures • Set goals and educated teammates about a personal product category that I was assigned. Education Bachelor's Degree Business 2011 - 2014 Ashford UniversitySan Diego, CA |
Junior Manager Resume
Keith Miller Junior Manager Employment History: Verizon - New York, NY 2018 Junior Manager • Lead 8 employees in everyday retail sales. • Retail Sales Manager: Participated in various incentive programs and contests designed to support achievement of production goals. • Performed customer service related tasks. • Create sales goals and prioritize areas of focus to support Verizon's top priorities. • Customer-focused retail sales associate with a solid understanding of the dynamics of customer service. Planet Fitness - Indianapolis, IN 2016 - 2018 Junior Manager • Resolved problems that arose, such as customer complaints and supply shortages. • Cashier,Customer Service, Doing Returns.In Charge Of The Shoes. • Managed and performed retail sales GNC at Marley Station Mall. • Direct customer service with clients * Managed Inventory of store and on a regular basis also nearby stores. Planet Fitness - Indianapolis, IN 2015 - 2016 Cleaning Crew Member • Used walk-behind scrubber for tile floors. • Maintain clean locker rooms and workout machines Assist desk employees at peak times • Restock toilet paper, paper towels and soap dispensers. • Empty all trash,vacuum entire gym floor and both locker rooms. Skills: Customer Service, Bank Deposits, Office Buildings, Loss Prevention, RAN, ISO, Building Floors, Window Sills, Sales Floor, Bathroom Fixtures Education: High School Diploma 2015 - 2015 |
Manager Trainee Resume
Jason Nelson Manager Trainee Skills Visitor ServicesVIPNew AssociatesCustomer ServiceCommunicationSales GoalsGuest ServiceLoss PreventionGSAGuest Rooms Employment History Manager Trainee 2020 Payless ShoeSource Los Angeles, CA • Give product knowledge if needed. • Supervised employees to complete tasks and achieve goals in the absence of store management. • Served as an expert on product knowledge; educate store associates. Assistant Retail Sales Manager 2019 - 2020 Macy's Glendale, CA • Ensured company policies and procedures are adhered to, and any and all company regulations and standards are met. • Enjoyed organizing the stock room and was asked to join the stock team. Guest Services 2009 - 2019 The Walt Disney Company Glendale, CA • Provided guest services at the Magnolia and Palm golf courses. • Addressed guest service inquiries in a timely and accurate fashion. • Attend classes and seminars in Guest Service, Management and Communication through Disney University. • Delivered exceptional and personalized guest service and assisted with various individual needs. Education High School Diploma 2009 - 2009 |
Senior Manager Resume
Skills Customer Service Business Operations Business Controller Sales Goals Communication Service Calls Management Program Product Development Wealth Management Store Management Employment History Senior Manager 2017 HPHouston, TX • Implemented CMMI using HP Edge Project Management guidelines globally. • Developed and mentored team members in project management methodology. • Created and managed business plans, and balance scorecards - improving performance and resulting in refined business goals. • Led a team of 100 service professionals in implementation, help desk and account management. Supervisor 2014 - 2017 Jack in the BoxHouston, TX • Manage shifts, Customer service , Introduce new products to customers . • Cleaned food preparation areas, cooking surfaces, and utensils. • Provided exceptional customer service by assessing, meeting and surpassing expectations, and resolved customer complaints when they arose. • Oversee the team to make sure company policies were being met 4. • Established purchasing and inventory documentation, logistics and quality control processes. Controller 2004 - 2014 AramarkHouston, TX • Performed special projects as assigned or requested by upper management. • Perform accounting of clients' general ledger and income statements. • Reconciled various balance sheet accounts and ensured that they balanced to the general ledger. • Trained staff in company procedures, performance standards, and best practices in customer satisfaction. Finance Consultant 2003 - 2004 SkywardStevens Point, WI • Assist in financial modeling and forecasting of the company's businesses to help management make strategic operating decisions. • Communicated information on changing market conditions and on diverse investment products to clients; implemented and updated investment portfolios as appropriate. • Make outbound Prospecting calls, set up future meetings with prospects, Meet with Prospects/Clients for Financial Review/Financial Strategies. • Prepare internal consolidated financial statements, including variance reports. • Consolidated and presented worldwide financial results, analysis and recommendations to senior management for strategic business decisions and cost savings initiatives. • Collected data Analyzed Financial Statements Communication via Phone and Email with clients Education Bachelor's Degree Sociology 1993 - 1996 University of Wisconsin - Stevens PointStevens Point, WI |
Account Manager Resume
Ann Jones Account Manager Experience: Account Manager WW Grainger Chicago, IL 2019 • Develop new accounts while maintaining and growing existing accounts and contracts. • Establish strong relationships with existing corporate accounts that ensure sales and revenue growth. • Exceeded all sales goals while constantly meeting corporate requirements. Executive Assistant Bank of America Oakbrook Terrace, IL 2016 - 2019 • Coordinate with the Business Manager on a weekly basis to assist with special projects. • Maintained Commercial Real Estate Executive s Outlook calendar by planning and scheduling meetings, conferences, and teleconferences. • Created PowerPoint presentations Coordinated, scheduled and arranged meetings Managed two Senior Vice President calendars • Provide support to Operational Manager on variety of special project as needed. Marketing Coordinator Sysco Minnesota Oakbrook Terrace, IL 2014 - 2016 • Leverage business development team to showcase new products, recommend alternatives and provide consulting resources. • Developed marketing and promotional materials based on customer needs. • Managed and developed three direct reports to develop and execute 30+ monthly campaigns. • Manage direct reports to ensure productivity demands of the department are met. Marketing Associate CORAL RIDGE MINISTRIES MEDIA Iowa City, IA 2008 - 2013 • Coded and wrote copy for 50-60 marketing emails per month, using Adobe Dreamweaver, Photoshop and open-source email marketing software. • Coordinated trade shows and ensured booth and merchandise exhibits meets exceptional display. • Created and implemented television, radio, print, and online advertisements. • Compile reports, project correspondence, and PowerPoint presentations. Skills • Photo Shoots • Account Management • Powerpoint • Promotional Events • External Vendors • Scheduling Meetings • Multiple Departments • Office Procedures • RFP • Project Management Education: Master's Degree DeVry University Oakbrook Terrace, IL 2013 - 2014 • Major: Business Bachelor's Degree University of Iowa Iowa City, IA 2005 - 2008 • Major: Finance |
Branch Manager Resume
Gabriel Harris Branch Manager Skills IISLoan ApplicationsFinancial ManagementProject ManagementFinancial NeedsCredit ReportsFinancial StatementsProject BudgetProceduresHealthcare Employment History Branch Manager 2018 SunTrust Banks Fairfax, VA • Participate in teller selection process in coordination with management Sole control over the ATM and branch vault Conducted monthly teller evaluations • Managed the teller walk up window and ATM machine assisting customers in the correct processing of their transactions. • Track record of increasing sales, improving client retention and growing customer base. • Conduct audits of tellers cash drawers and transactions to ensure accuracy, adherence to bank procedures and compliance with bank policies. • Opened over 75 new accounts for companies and their employees through a variety of sales activities. • Ensured loan applications are complete and correct as well as carefully reviewed accuracies in billing. Operations Manager 2015 - 2018 Deloitte Fairfax, VA • Reprioritized product portfolio and reorganized sales management. • Conducted related audit, quarterly review, and comfort letter procedures. • Manage facilities, Hoteling, office space, security, evacuation procedures, and administrative support. • Support all company policies and executive management decisions. Consultant 2006 - 2015 Deloitte Fairfax, VA • Updated and maintained action items, issues, risks, changes in project management tool. • Developed scripts in VBA to automate control testing for several Active Directory privileged access review controls. • Worked on the Project Management/Data Analyst team developing & executing quick and innovative solutions to address client needs and issues. Finance Analyst 1996 - 2006 Time Warner Fairfax, VA • Managed a program to develop business processes and streamlined the existing procedures of ordering pagers and cellular phones. • Liaised with internal and external audit teams on a monthly/quarterly basis. Education Bachelor's Degree Political Science 1993 - 1996 George Mason University Fairfax, VA |
Customer Service Manager Resume
Christian Riley Customer Service Manager Skills POSBilingual CustomerCustomer ServiceSculpturePrep FoodCustomer SalesSanitation StandardsREPProvider ContractsStaff Members Employment History Customer Service Manager 2011 FedEx Dallas, TX • Trained new employees in usage of computer systems, quality assurance monitoring, auditing, customer service and team building issues. • Selected to manage VIP customer accounts. • Coordinated and Audited for ISO 9000 compliance, Malcolm Baldridge Quality compliance and other quality improvement goals. • Conducted customer retention / recovery activities; strived to make strong connections with customers. Team Leader 2009 - 2011 FedEx Dallas, TX • Manage customer service relations dispatch. • Ensured adherence to company policies and procedures. • Implemented and enforced company policies, procedures and job standards. • Established operational procedures for activities, such as verification of incoming and outgoing shipments. • Truck loader and unloader, Bowl and stock items. • Performed software test/QA and project management functions for the total SDLC of specified projects. Customer Service Representative 2006 - 2009 Dialog Direct Detroit, MI • adjust to new POS systems & navigations • Process orders, forms and applications. • Provided customer service on inbound calls to AT&T cellular services in the areas of billing and technical support. • Processed the back-stock of product from truck delivery to the sales floor. • Managed quality communication, customer support and product representation for each customer. Sandwich Artist 2002 - 2006 Subway Detroit, MI • Maintain a cheerful and helpful manner of customer service while greeting guests and preparing orders. • Trained and supervised new employees on store procedures as well as proper food handling, safety, and sanitation standards. • Filed all closing papers, closed out POS cash drawer and kept a balances drawer. Education High School Diploma 2002 - 2002 |
Department Manager Resume
Skills CMA Direct Supervision Successful Performance Procedures Ensure Freshness Product Freshness Sales Goals Communication Vital Signs Food Products Employment History Department Manager 2020 WalmartBentonville, AR • Assisted in the management of four Account Managers within the district in obtaining sales goals, including volume and gross profit. • Teach and train new associates on company policies and procedures. • Assisted the merchandisers on the sales floor by providing accurate counts of all items in the back room of the store. • Accept payments for purchases merchandise; supervise cashiers as well as door greeters and customer service associates Shift Supervisor 2013 - 2020 Burger KingBaltimore, MD • Ensured all departments maintained the highest standard of timely delivery and customer service. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Visited each food preparation station and observed the hygiene and taste quality of food being served ton customers. • Managed delivery of time-critical food products. Certified Nursing Assistant 2011 - 2013 Genesis HealthCareSilver Spring, MD • Checked vital signs and also assisted in transporting them to rehabilitation and restorative services. • Assisted with ADL's Transporting from one unit to another Transferring from chair to bed and vice versa Vital Signs • Administer Foley catheter care and feeding tube maintenance within the scope of practice of a CNA. • Developed patient care plans, including assessments, evaluations and nursing diagnoses. Deli Associate 2010 - 2011 Four BBaltimore, MD • Cleaned and maintained meat slicers and deep fryer. • Cut meats and cheese using deli slicer, made salads and took orders from customers. • Prepare Hot and Cold Deli Trays. • Use slicer ; Cut meat and cheeses - Answer Phones - Customer Service - Take Plater Orders • Helped on the front line (Cashier) * Conducted preliminary food preparation. Education High School Diploma 2010 - 2010 |
General Manager Resume
Skills CNA Financial Performance Individual Service Plans Customer Relations L Statements Kitchen Equipment Machine Operators Facility Dishes State Board Employment History General Manager 2012 StarbucksChicago, IL • Lead a multi-unit, multi-million-dollar enterprise, seeing the business at a higher level. • Accomplished company goal of decreasing employee turnover from 200%+ to 50%. • Fast, clean, & friendly customer service. • Led business team managing a $180M P&L with 8 to 10 direct reports. Supervisor 2010 - 2012 Centaur Building ServicesSaint Louis, MO • Follow and implement safety procedures and proper fueling techniques. • Delivered closed loop communication between internal and external partners regarding corrections and/or exceptions in a timely manner. • Cross-trained and provided back-up for other customer service representatives when needed. • Managed core team of 18 agents with key positions in ordering and customer service for AT&T Mobility Solutions. • Lead manufacturing and operators and monitor daily production output. Certified Nursing Assistant 2004 - 2010 Arby'sSaint Louis, MO • Maintain records of patient care condition, progress or problems to report and discuss observations with supervisor or nurse. • Provide outstanding quality care to residents with dementia and alzheimer. • Provided personal care for elderly, disabled, mentally ill, and injured patients. Cook/Server 2003 - 2004 Arby'sSaint Louis, MO • Use cashier using excellent customer service to creat customers to keep coming back. • Restocked Inventory Assisted with keeping a safe work environment Provided customer service Operated on computer systems Data Entry • Handled money, Customer Service, Stocked Inventory, Prep inventory for stock for next day or same day order demands. • Worked with managing money, customer service, prepping food, cleaning, maintenance work, and grill. Education High School Diploma 2003 - 2003 |
Marketing Manager Resume
Daniel Ross Marketing Manager Experience: 2018 Marketing Manager / Chick-fil-A / Rockville, MD • Planned birthday parties and special events at our restaurant. • Led all digital strategy and online execution for the entire brand for four years. • Led marketing, business development, and operations efforts. • Lead a team of Marketing Champions; update and maintain current marketing collateral within the venue. • Developed and managed first company internet site, which resulted in better market position for the company through greater brand awareness. 2011 - 2018 Project Manager / Kaiser Permanente / Rockville, MD • Replace the entire DataPower infrastructure across the organization. • Managed various project budgets and expenses to determine areas for effective cost-reduction. • Trained in PERT, (Program Evaluation and Review Technique), project management. • Provide project management over multiple large-scale, top-priority and complex medical initiatives both CONUS and OCONUS operations. 2010 - 2011 Business Analyst / McDonald's / Oakbrook Terrace, IL • Worked on Data stage Designer/Director for a break fix in ETL code. • Define clear auditing processes that enable validation of the state of restaurant hardware, software, and processes. • Promoted to team lead with three direct reports on the Facilities Management System (FMS). 2009 - 2010 Marketing Analyst / Guaranteed Rate / Oakbrook Terrace, IL • Provided team Support for technology, CRM and related sales systems. • Maintain 1 Twitter account, 4 email databases, and 2 ad servers. • Created PowerPoint presentations for Marketing executives - Responsible for vendor management including fulfillment and IT vendors. Skills: Twitter, Data Warehouse, Data Analysis, Revenue Growth, Experiential Marketing, Key Stakeholders, Pivot Tables, UAT, Financial Statements, SQL Education: 2006 - 2009 Bachelor's Degree Business / DeVry University / Oakbrook Terrace, IL |
Office Manager Resume
Lauren Henderson Office Manager  Employment History Office Manager 2011 SAP AmericaColumbia, SC • Trained incoming Information management office personnel. • Train employees on MASS11 word processing and gave support on help desk. • Maintain a log of created Field Requistions Created Purchase Orders. Account Executive 2001 - 2011 VerizonColumbia, SC • Subject matter expert regarding complex communication issues specific to mobile cell phones, activation plans and technical issues. • Managed accounts for General Business Sales, resulting in 200% growth. • Assist Associate Director with PowerPoint presentations and reporting as needed • Conducted quarterly business reviews and generated strategic account management plans. Recruiter 1991 - 2001 AerotekCharlotte, NC • Oversee completion of pre-employment processes including background checks and drug tests. • Hire and train new employees Recruiting: Review client information and job description to fully understand requirements. Staffing Coordinator 1990 - 1991 Regeneron PharmaceuticalsBronxville, NY • Developed relationships with human resources representatives in client corporate headquarters for unique hires. • Monitor Kronos in real time and compare to appropriate staff/client ratios. • Scheduled health screens and background checks and updated Deploy applicant tracking system to reflect candidates within the tracking system.  Education Bachelor's Degree Business 1982 - 1985 Monroe CollegeBronxville, NY Contact Information Skills SAM Market Research Full Life Cycle ROI Twitter Sales Process Administrative Functions Temporary Position Conduct Interviews Recruitment Process |
Operations Manager Resume
Madison King Operations Manager Employment History Operations Manager 2016 Avis Budget GroupOrlando, FL • Set and execute ancillary sales goals and strategies. • Prepared weekly and monthly profit and loss statements, inventory reports, schedules, as well as payroll and training manuals. • developed new business relationship, and created a strong customer base. Team Leader 2012 - 2016 Chick-fil-AOrlando, FL • Handle money/store opening and closing procedures. • Help serve customers and deal with customer complaints. • Handled customer complaints politely and courteously. Technician 2010 - 2012 OC CommunicationsDavis, CA • Installed new service for AT&T telco, internet and television. • Work with various hand tools such as pliers, saws, cutters, crimpers, wire wrap guns and drills. Electronics Technician 2004 - 2010 XYRATEX INTDavis, CA • Maintained a Secret security clearance throughout naval career. • Performed maintenance and troubleshooting for various navigation and communications systems Secret Security Clearance Received an Honorable Discharge • Test and repair of classified government equipment Active DoD clearance • Decode cryptic language Troubleshoot digital and analog equipment Operate and troubleshoot radars Send and receive RF signals • Contributed to the repair of 1,102 APG 65/73 radar items with a 97% deployment ready-for-issue rate. Education Certificate Electrical Engineering 2003 - 2004 University of California - DavisDavis, CA Contact Information Skills Patient Care Technical Assistance WFM Safety Procedures New Procedures Project Management Customer Service Procedures Facility Site Surveys |
Production Manager Resume
Harold Rose Production Manager Contact Information Skills • Infrastructure • Value Stream • New Procedures • Production Issues • Company Standards • SPC • Windows • Production Requirements • Production Personnel • Data Integrity Employment History Production Manager 2014 FedExMemphis, TN • Reduced supplies budget by 35% by implementing new quality control standards for the production department. • Trained and supervised seven to ten direct reports. Team Leader 2010 - 2014 APPLIED PRODTwinsburg, OH • Upgraded annealing department to strict company standards for pollution and ergonomics. • Resolve tiered customer service calls from CSRs and answered all written correspondences from customers. • Managed 6-8 direct reports and 700+ devices. Systems Administrator 2008 - 2010 APPLIED PRODTwinsburg, OH • Provided server, application and desktop support for Windows, Linux, Solaris and Mac operating systems. • Carried out all software modifications following the SDLC model. • Transferred Master Domain Manager to RHEL VM from AIX server. Network Administrator 2006 - 2008 Windstream HoldingsTwinsburg, OH • Network was monitored by a NOC as one of 10 regions serviced by Geotek. • Utilized XML, VBS, and PowerShell scripts, to deploy application packages from SCCM as advertisements. • manufactured by Cisco, Juniper, Calix, AFC, ALLTEL, Lucent, etc. • Worked closely with vendors to troubleshoot and replace equipment. • Involved in design and deploying various network security & High availability products like Cisco ASA and other security products. Education Bachelor's Degree Computer Information Systems 2003 - 2006 Ferris State UniversityBig Rapids, MI |
Program Manager Resume
Larry Greene Program Manager Employment History: Intel - Colorado Springs, CO 2020 Program Manager • Served as an Intel University Certified Risk Coach for the Applied Risk Management course. • Developed roadmaps for IT infrastructure development, ERP manufacturing, and supply chain. • Program Management / PMO Office. • Implemented Project Management Office for the HRIS organization to provide structure, guidance and mentoring to business integrators and project managers. • Managed a portfolio of $2.9M. Ford Motor Company - Colorado Springs, CO 2018 - 2020 Supervisor • Increased quality indicators by 35% by utilizing Six Sigma analysis and engaging the work teams to assist in improvement process. • Managed and directed all daily activities of up to 27 customerservice representatives in the collection and servicing of automotive loans. • Provided coaching and counseling to direct reports on credit offering and purchased contract reviews. • Tracked quality metrics and drove down warranty issues through training, constant communication and teamwork. • Provided team leadership to ensure production schedules were met in accordance with quality standards. University of Colorado Colorado Springs - Colorado Springs, CO 2017 - 2018 Office Assistant • Answered multi-line phone system, directed communications and performed accurate high volume date entry. • Prepared and submitted completed claims to various insurance companies and Medicare either electronically or by paper. • Assist with sorting mail, filing and data entry. El Paso County - Colorado Springs, CO 2016 - 2017 Programming Internship • Learned communication techniques and approaches that diffuse hostile situations. • Selected via the North Carolina State Government Internship Program to work full-time assisting with a case load of over 300 offenders. Skills: Facility, Scheduling Appointments, Database, Powerpoint, Sales Goals, Project Management, Daily Activities, Data Entry, Telephone Calls, Scrum Education: Colorado Technical University - Colorado Springs, CO 2013 - 2016 Bachelor's Degree Business |
Property Manager Resume
George Austin Property Manager phone(680) 555-4212 address11488 N. Maple Ln., Miami, FL emailgaustin@example.com Experience 2018 Property Manager Public Storage · Miami, FL • Managed rental and leasing of physical real estate at property. • Oversee about 130 storage units, rental contracts, auctions, bank deposits, and collection calls. • Managed all aspects of a portfolio of commercial properties; three owners, eight buildings. 2017 - 2018 Office Manager Kelly Services · Fort Lauderdale, FL • Marketed the new office to other businesses in the area, scheduled staff, made bank deposits and prepared clients taxes. • Work directly with therapy, administrative, and other supervisors to ensure coordination and organization of office functions. • Managed Human Resources activities; maintained personnel files; benefits administration. • Assist in the planning and preparation of meetings, conferences and conference telephone calls 2016 - 2017 Executive Assistant American Express · Fort Lauderdale, FL • Implemented a broad range of project management disciplines. • Managed attendance tracking and payroll for entire Network. • Scheduled all meetings and travel arrangements for the SVP including domestic and international. • Handled payroll, including time and attendance records and data input, enabling correct and prompt payment to employees. 2012 - 2016 Administrator Secretary VITAS Healthcare · Miami, FL • Scheduled meetings and travel arrangements for Cor. • Screen telephone calls and gather factual and accurate information for Director, Vice President and Manager. Skills • Travel Arrangements • Ceo • Financial Statements • Real Estate • Quickbooks • Logistics • Purchase Orders • Health Care • Maintenance Personnel • Administrative Tasks Education 2009 - 2012 Bachelor's Degree Business Miami Dade College · Miami, FL |
Sales Manager Resume
Experience Sales Manager, Verizon, Ashburn, VA 2014 • Increased buyer awareness and traffic flow and orchestrated visual merchandising campaigns solidifying market positioning, catapulting spontaneous and POS sales revenues. • Order Processing Accuracy 95% A leader in sales performance for my district Ranked 14TH highest in revenue growth for the district District Sales Manager, Forest Pharmaceuticals, Washington, DC 2004 - 2014 • Directed the execution of business plans in accordance with company compliance standards. • Account management of national direct contract Commercial and Medicare including Medco and Medicaid States: Connecticut, Rhode Island. • Promoted products in CNS, Cardiovascular, and Alzheimer's markets Developed business plans to accomplish sales objectives Senior Sales Representative, Forest Pharmaceuticals, Washington, DC 2002 - 2004 • Promoted and sold pharmaceutical products. • Provided customer service for medical device company. Pharmaceutical Sales Representative, Forest Pharmaceuticals, Washington, DC 1997 - 2002 • Achieved 15% market share growth with new product launch for Lexapro in product's first year. • Finished Q2 with Viibryd at 102% to goal. • Developed territory and district-level strategic plans to achieve sales goals and expand business. Skills • Q2 • Sales Consultants • Sales Division • New Customers • Sales Process • Performance Management • Pharmaceutical Products • Store Management • Oncology • Product Development Education 1989 - 1992 Bachelor's Degree Business, University of Maryland - College Park College Park, MD |
Service Manager Resume
Skills Food Preparation Service Staff Powerpoint ATM New Customers File Records Bank Products POS Insurance Companies Ticket Sales Employment History Service Manager 2018 Ruby TuesdayMain, PA • Provided the up most luxurious dining experience for all customer encounters * Developed customary sales goals * Prepared bank deposits • Top Customer Service, accounting, all office organizing, filing. • Develop and implement policies and procedures for the operation of a department or establishment. • Handled access management, data analytics, and standards for ITIL processing and tools as well as incidents and requests. • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Shift Supervisor 2012 - 2018 Ruby TuesdayMain, PA • Deliver superior guest services and ensure absolute customer satisfaction. • Scheduled shifts and assisted customers Prepared and served food and drinks Checked stock for expiration dates Supervised staff when needed Customer Service Office Assistant 2011 - 2012 ManpowerGroupMain, PA • Input alpha/numeric information into computer system during peak tax times throughout the year for the Internal Revenue Service. • Make travel arrangements for executives. • Order Savings Bonds electronically over the internet. • Upload drawings by signing into ADEPT database and complete Library Cards. Server And Certified Trainer 2005 - 2011 Cracker BarrelMain, PA • Assisted customers in order selection, recommended specific menu items, and ensuredprompt, accurate service. • General customer service, prep cook, server, and kitchen maintenance. Education Some College Courses Business 2005 - 2005 Pennsylvania State UniversityMain, PA |
Shift Manager Resume
Skills Proper Identification Property Damage Successful Performance Security Officers Greeting Customers Security Breaches Labor Costs Daily Specials Restock Workstations Company Policies Employment History Shift Manager 2017 Rite AidBaltimore, MD • Reduced shrink by utilizing customer service and loss prevention experience. • Report directly to Store Management. • Prepared daily tasks, efficient on HHT. Security Guard 2013 - 2017 Central Defense ServicesMemphis, TN • Maintained continual communication with supervisors while guarding the work site. • Greet patrons, as well as show good customer service. Crew Member 2012 - 2013 SonicMemphis, TN • Train new associates (teach to clean properly, handle food, work drive-thru, use the cash register). • Take customer orders through an electronic system. • Front counter and drive-thru order taker of McDonalds. • Serve customers at the cash register Follow instructions to produce food products Maintain store is clean and organized Mcdonalds Crew Member 2010 - 2012 McDonald'sJacksonville, FL • cashier, clean as necessary, greet customers • Closed store 4 times a week Cashier and drive-thru cashier, presenter Cleaning and inventory. Education High School Diploma 2010 - 2010 |
Store Manager Resume
Skills Emergency Corporate Office Customer Service Financial Statements Management Training Program Procedures Regional Accounts C-Level Successful Business Quickbooks Employment History Store Manager 2011 Family DollarCharlotte, NC • make out the nightly deposit and handle money every morning Resolve customer complaints regarding sales and service. • Implemented and lead loss prevention initiative resulting in reduced company loss by approx. • Construct action plans when sales associates need performance improvements or disciplinary actions. • Develop and train retail sales team members by conducting daily sales observations, weekly report card sessions and weekly sales meetings. • Set and exceeded sales goals and expectations by 10% annually in a challenging economy Sales Manager 2005 - 2011 SprintCharlotte, NC • Managed new revenue growth, life-cycle management & customer service agreements. • Act as a model for team members, teaching and coaching on the sales floor. • Marketed Sprint's core product portfolio: Frame Relay, Dedicated Internet Services, Dedicated and Switched Voice Services. • Provided exceptional customer service and relationship management. • Managed two direct and five indirect reports. Account Executive 2004 - 2005 IBMAtlanta, GA • Recruited, developed and mentored six business development and pre-sales FTE's in the program. • Lead and coach a team of three business development executives in transition into newly formed F&A Solutions sales team. • Excel under a high volume environment insuring customer satisfaction, solution selling and achievement of sales goals. • Gained entry to President's Club for posting 15% YOY revenue growth over an extended period. Management Trainee 2003 - 2004 Enterprise HoldingsAtlanta, GA • Engaged in customer service, maximizing car sales, management process, and inter branch communications as a valuable team member. • Provided the best customer service (highest ESQI score) in company history at DIA. • Achieved sales elite status consecutively for 7 months. Education Bachelor's Degree Business 2000 - 2003 San Jose State UniversitySan Jose, CA |
How to write a manager resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the manager role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in manager-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some manager interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a manager resume:
- Customer Service
- Payroll
- Food Safety
- Financial Statements
- Management
- PowerPoint
- POS
- Bank Deposits
- Customer Satisfaction
- Inventory Control
- Customer Complaints
- Loss Prevention
- Direct Reports
- Human Resources
- Leadership
- Business Development
- Sales Associates
- Sales Reports
- Sales Floor
- Food Preparation
- Store Operations
- Windows
- Food Quality
- Product Knowledge
- Performance Reviews
- Product Quality
- Inventory Management
- Safety Standards
- Front Desk
- Guest Satisfaction
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the manager.
How to write manager experience bullet points
Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:
- Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
- Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
- Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.
Here are examples from great manager resumes:
Work History Example #1
Manager
Family Dollar
- worked floor resets inventory count creating labels plan-o-grams opening store deposits managing shift changes
- Open/Closed store, deposit, refunds, received deliveries , unloaded trucks, planograms, markdowns, inventory, customer service
- Administered financial processes including but not limited to payroll, accounts payable and receivable.
- Interviewed new hires, performed background checks/orientation, trained and scheduled associates according to payroll budget/truck deliveries.
- Increased profitability through excellent teamwork, strong focus on customer service, merchandising, and controlled payroll.
Work History Example #2
Manager
Dollar Tree
- Entered payroll information into database.
- Managed six crew members, maintained assigned hours, and processed weekly payroll.
- Administered all point of sale opening and closing procedures.
- Supervised Crew Members Open and Closed Store Handled Deposits Set Schedules Stocked Shelves Operated Cash Register
- Accessed documented procedures, tools, and manuals to provide support on company supplied hardware and equipment.
Work History Example #3
Office Assistant
Randstad USA
- Constructed Word and PowerPoint documents regarding services and products provided by company.
- Processed and audited bi-weekly payroll including: printing checks, calculating tax deposit forms, and balancing gross pay information.
- Managed calendars, email correspondence update, payroll, data entry, and travel as well as dinner arrangements.
- Entered data provided by IRS Maintained a rate of 60 wpm.
- Entered data in system; filed document; typed 45 wpm
Work History Example #4
Manager
Walmart
- Conducted weekly inventory audits of the deli department Ordered appropriate quantities for the deli department
- Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
- Supervised and ran paint and hardware department in Wal-Mart.
- Maintained the connection center in accordance with company policies and procedures by properly handling claims and returns.
- Ensured compliance with company policies and procedures by associates.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Certificate In Cosmetology
Central State University, Wilberforce, OH
2004 - 2005
Highlight your manager certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your manager resume:
- Food Safety Manager Certification
- Certified Management Accountant (CMA)
- Certified Manager Certification (CM)
- OSHA Safety Certificate
- Certified Food Manager (CFM)
- Certified Professional - Food Safety (CP-FS)
- Certified Sales Professional (CSP)
- Project Management Professional (PMP)
- Automotive Sales Professional
- ServSafe Food Protection Manager Certification