Manager Jobs in Holly, MI

RESTAURANT MANAGEMENT OPPORTUNITIES Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a growing company, were always looking for top talent to join our family. By applying, youre adding your resume to our database, and well reach out to you as soon as a position is available. Youre in the right place if youre here for: Bonus Program* Discounted Curly Fries (and all our menu items for that matter) Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a Restaurant Manager (General Manager or Assistant Manager), you will be the leader of your restaurants Meatcraft. You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sales and profit goals, youll be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this best-brand-you-ever-worked-for job, you: Have at least six months to one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delicious Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, GA. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements. RequiredPreferredJob Industries Management

The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. ResponsibilitiesSupervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guest patronage Aid in all financial budgeting operations to maximize profitability Qualifications At least 1-2 years' of full-service restaurant management Flexibility in working hours and a willingness to cover shifts as needed Ability to multi-task, organize, and prioritize work

Are you prepared to explore the possibilities? The Western and Southern Life Insurance Company seeks a dynamic and experienced Financial Services Staff Manager to join our team. In this role, you will oversee the recruitment, training, and development of financial representatives, ensuring they have the tools, resources, and support necessary to succeed. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for helping others achieve their financial goals. As a Staff Manager, you will: Recruit, develop, and engage your team of financial representatives, assuming accountability for achieving the sales goals established for your staff or agency. Deliver training that enhances the skills and knowledge of your financial representative staff by providing ongoing coaching and mentorship. Monitor and evaluate the performance of financial representatives, providing constructive feedback and implementing improvement plans as needed. Set performance goals and track progress to ensure alignment with company objectives. Work closely with financial representatives to develop and maintain strong client relationships, assisting in resolving client issues and ensuring a high level of client satisfaction. Compensation & Benefits: Competitive salary with performance-based incentives. Comprehensive benefits package, including medical, dental, a company-funded pension plan, long-term incentive rewards, and a generous 401(k) match. Opportunities for professional development and career advancement. Collaborative and supportive work environment. The backing of a company consistently recognized for its financial stability, operating performance, and over 135 years of financial strength. Minimum Qualifications: A State Life and Health Insurance license is required. Series 6 preferred, and Series 63 (where required). Minimum of two years of experience in life insurance sales. Proven ability to recruit, train, and develop high-performing teams. Strong problem-solving skills and the ability to make sound decisions under pressure. If you are ready to be challenged, we encourage you to explore the possibilities and apply today!

Tenneco is one of the world's leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 66,000 team members working at more than 200 sites worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket. This highly visible and key managerial position will work closely with the Senior Director, Executive Compensation in administering global executive compensation packages including base, annual incentive, and equity and cash-based long term incentive programs. This position will prepare key documents and analysis for the top leadership roles of the organization and ensure that the executive compensation team maintains compliance to all policies, procedures, and the overall Tenneco and legal governance. The position is be based in Northville, MI USA and reports directly to the Senior Director, Executive Compensation of the company. RESPONSIBILITIES: Administration and Analysis of executive compensation programs, annual and long-term incentive programs. Researching market trends to evaluate the competitiveness of salaries globally Track, forecast, and process bonuses for executive level leaders Analyze, manage, and make recommendations to the jobs and leveling for executive level jobs Work with local HR and regional Total Rewards on maintaining accurate executive data in SuccessFactors Work with external vendors and tax department on the taxation of executive compensation programs Develop and conduct communication on benefit plans with executives. Work with benefits team and vendors on maintaining an accurate record of eligible leaders in benefit plans. Assist in the preparation and offering process for executive level positions Help with global Executive annual review process for executive compensation packages EDUCATION: Bachelor's degree or equivalent experience. SKILLS & EXPERIENCE: 5+ years' experience in Total Rewards including experience in Executive Compensation Strong attention to detail, exceptional follow through and consistently delivers results. Strong project management skills - time management, prioritization and judgement are critical; ability to work well under pressure without compromising quality. Ability to work independently and proactively in a high performing global organization. Excellent communication skills, including written, verbal and presentation skills; Demonstrated maturity and professional presence, comfortable interacting with senior executives. A flexible, dynamic, proactive and empathetic individual; able to motivate self and others; easily accepts constructive input from others. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Restaurant General Manager - Venue by 4M Ann Arbor ***************************** Harper Associates has been retained for this search. Venue by 4M restaurant / bar is a unique hospitality concept created by 4M Consolidated Brands. Venue is a gathering place for the Ann Arbor community, welcoming all to their beautiful spaces for a variety of activities. A unique and flexible space that offers highly curated food and drinks, indoor and outdoor event spaces, open coworking, meeting spaces, private offices and desks, a cafe and much more. Live Music offered on weekends. The GM role at Venue will be to assess current operations and implement changes to achieve substantial growth of the business. Our goal is to achieve exceptional levels of service focused on the guest experience. You will create and implement training programs for all front of house staff positions (including current management team) focused on the importance of hospitality. There are also important business needs that will require your input and involvement. These include management of labor costs and driving of revenues among others. Please forward resume to: ****************** Ben Schwartz | President | Harper Associates Direct: ************** | Fax ************** ****************** | ******************

Twelve Oaks Mall- Novi, MI We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country. Position Overview As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott's purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively. Your Responsibilities You're Customer Focused: You strive to create a customer centric environment through a “customer is our boss” mentality. You believe in and teach the WOW Service Principles to build strong guest connects with a goal of making a difference in every customer's day! You Drive Results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. You're entrepreneurial minded at your core and you create, manage, and own your store's business plan. You Build Networks: You're obsessed about recruiting, hiring, and retaining a high-performing team! You increase brand awareness by building strong relationships. You build unique connections with guests and organizations that further business growth and philanthropic goals. You acquire new customers through traffic driving efforts that increase brands impact. You Believe in Developing Talent: You're an advocate for your team's growth and development. You explain, teach, and inspire daily! You focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement. You believe in cultivating people and watching them flourish into their best selves! You Instill Trust: You're a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always. You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You articulate a clear and compelling message and provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews. You actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively. You are Nimble: You find ways to thrive no matter what area of the business you are supporting. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things. You Collaborate: You champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment. You are Action Oriented: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. You Display Courage: You know that leadership is a courageous act that requires overcoming fear to do the right thing. You are comfortable with tough situations, and you find ways to champion ideas, positions, and others. You care personally about people, and you challenge them directly to achieve greatness! You Ensure Accountability: You take responsibility and have a “do what I say I'm going to do” mentality. You are answerable for your own actions and the actions of those you lead. Because of this you instill confidence and earn the respect and buy in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem solving. You Make Good Decisions: You're the calm in the storm and rely on a mixture of analysis, wisdom, experience, and judgment to guide you. You know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act! Minimum Requirements Must be over the age of 18 Ability to lift and move at least 50 lbs. Ability to bend, squat, twist and reach Ability to stand and/or walk for at least 6 hours per shift Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts Our Ideal Candidate Will Have Bachelor's degree or equivalent work experience You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy You've led functional teams in a retail management role previously You can multi-task and have attention to detail; priority-setting and time management are your strong suits. You lead and develop teams and define success as having a significant impact on other's careers You have excellent communication and conflict management skills. Business acumen is a part of your everyday language and analyze reporting to drive sales You have flexible availability - you're available to work when the guest shops! You have strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness Ability to relocate long-term to pursue career growth opportunities is strongly preferred We are an equal opportunity employer and value diversity at our company.

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately. If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

Starting Hourly Rate / Salario por Hora Inicial: $16.25 USD per hour As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT GENERAL MERCHANDISE Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the: Knowledge of guest service fundamentals and experience supporting a guest first culture across the store Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement Experience executing daily/weekly workload to support business priorities and deliver on sales goals As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities: Create a welcoming experience by authentically greeting all guests Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach Engage with guests in a genuine way, which include asking questions to better understand their specific needs Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience Thank the guest in a genuine way and let them know we're happy they chose to shop at Target Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad Execute inbound, replenishment, backroom and signing processes for GM areas Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy Operate power equipment only if certified Follow processes accurately with attention to detail, monitor own progress Demonstrate a culture of ethical conduct, safety and compliance Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go: Welcoming and helpful attitude toward guests and other team members Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed Work both independently and with a team Resolve guest questions quickly on the spot Attention to detail and follow a multi-step processes Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: Accurately handle cash register operations as needed Climb up and down ladders Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. Ability to remain mobile for the duration of a scheduled shift (shift length may vary) Find competitive benefits from financial and education to well-being and beyond at . Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

Click here to RSVP to our Hiring Event on 5/15 from 10am-5pm! Under new ownership with Ciena Healthcare! Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests. At Ciena Healthcare, we take care of you too, with an attractive benefit package including: Competitive pay Life Insurance 401K with matching funds Health insurance AFLAC Employee discounts Tuition Reimbursement You will join an experienced, hard-working team that values communication and strong teamwork abilities Responsibilities Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others. Reviews and implements all nursing procedures and systems. Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff. Uses a systematic approach in the nursing process to provide individualized nursing care. Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care. Evaluates guests' responses to nursing interventions. Understands the rational for the use of medications and treatments and correctly administers as needed Qualifications Current state nursing licensure required; registered nurse preferred Current CPR certification and additional certification in a nursing specialty are desired Management or supervisor experience in long-term care or geriatric nursing preferred About Ciena Healthcare Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services. We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you are passionate about improving the lives of those around you and working with others who feel the same way, Ciena is the place for you! IND123

For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Ernest is currently in search of a General Manager for our division located in Romulus, MI. We are looking for talented individuals with a proven ability to motivate, manage, and develop and grow our operations and sales team. This is a full-time position that offers a competitive base salary, plus bonus, along with benefits and an WONDERFUL company culture. The General Manager of our Detroit division is an exciting leadership position reporting to our Regional Vice President as well as working closely with our executive team managing all activities related to the daily operations of our Detroit division through effective leadership, direction, and motivation of all employees. This role has full P&L responsibility. Develop and maintain a yearly business plan that includes programs for improving the profitability of the company. Maximize division profitability by implementing programs that optimize service and inventory management efficiency. Requirements: Bachelor's degree and five or more years of experience in a GM or Director Level position required. Advanced degree a plus. Demonstrated leadership ability along with the ability to get results through others. Proven track record of building strong relationships across organizational boundaries, overcoming challenging cross-functional issues and the ability to lead/influence others. Capable of organizing and managing multiple priorities. Ability to read, analyze and interpret the most complex documents. Ability to write procedures using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on complex topics to top management. To perform this job successfully, an individual should have knowledge of, spreadsheet software, order processing systems; project management software and database software. ________________________________________________________________________________________________________ Please learn more about Ernest by watching some of our Youtube videos: Newest Company Video with Keanu Reeves! Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!

For almost 50 years, we've helped more than half a million members reclaim their hair and their confidence. HairClub' s vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful member experiences in Centers. With over 100 locations across the USA and Canada where we provide everything from hair regrowth, hair restoration, scalp micropigmentation and much more! HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams! What you should expect to do: • Mentor, lead and train your team to optimize development • Increase Center's Member Retention and Growth • Implement and execute HairClub's strategies, programs, and communications • Staff and lead your Center team • Drive focus on the ultimate member and employee experience • Ensure the expectations of new, existing, and potential Members are exceeded Qualifications: • At least five (5) years of relevant management experience • Relevant sales and long-term client relationship experience • Excellent communication and team-leading skills Measures of Success: • Increase Center's Member Retention and Growth • Maintain a Highly Engaged Workforce • Meet or exceed total Center revenue and profitability goals and continually improve Net Promoter Score (NPS) Benefits: After 90 days of employment: 401k Dental, Vision and Medical Paid PTO days, wellness days and Paid Holidays A wealth of opportunities for growth and advancement Attractive work schedule: Tuesday-Saturday, with Sundays and Mondays off. Centers are closed for most major holidays. Uncapped Bonus Opportunity based on business growth and success of the Center Are you a People Leader looking for a challenge and a place to GROW, look no further! HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

We are seeking a dynamic and driven individual to join our team as a Sales Assistant Manager for Automotive parts manufacturer in the Warren, MI area. The Sales Assistant Manager will be instrumental in understanding and representing the sales data landscape of our company. They will focus on generating new business and closing sales. They will be responsible for activities such as prospecting, lead generation, developing and managing customer relationships, and closing deals. They are often external facing, meaning they may engage directly with customers. will analyze sales figures, market research, and industry trends to help make informed decisions about sales strategies and goals. They will also provide support to the sales leadership team, ensuring that the sales team has the resources they need to close deals successfully. They may be responsible for tasks such as data entry, lead tracking, order processing, creating sales reports, and other administrative or operational tasks that support the sales team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work collaboratively with the sales and marketing teams. Essential Duties and Responsibilities: Responsibilities may include, but are not limited to Reporting: Develop regular reports on sales trends, customer behavior, and market analysis. Present findings to the sales team and upper management in a clear and concise manner. Forecasting: Use historical data and market trends to create accurate sales forecasts. Assist in setting Sales management: Issuing invoice, entry sales data to system, collecting account receivable, supporting to solve delivery issue/ customer claims. Sales Data Analysis: Collect, analyze, and evaluate sales data to track performance against sales targets and identify areas of opportunity or underperformance. Performance Tracking: Monitor ongoing sales performance, comparing actual results to forecasted figures, and suggest adjustments to strategies, as necessary. Market Research: Conduct market research to identify latest trends, competitive behavior, and customer preferences. Collaboration: Work closely with the sales and marketing teams and manager to understand their needs and provide support for sales initiatives. Customer service: Engage directly with customers, developing and managing customer relationships, and closing deals. Sales Strategy: Assist in the development of effective sales strategies and marketing campaigns by providing data driven insights. Process Improvement: Continuously seek to improve data collection and analysis processes for greater efficiency and accuracy. QUALIFICATIONS AND SKILLS: Minimum of bachelor's degree in Business, Engineering or related discipline or the equivalent combination of education and experience. A minimum of 5 years of related experience, preferably in a manufacturing environment. Strong interpersonal/communication (verbal and written) skills. Proven experience as a Sales Assistant Manager or similar role. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Adept at queries, report writing, and presenting findings. Experience with data visualization and business intelligence tools such as Tableau, Power BI (Business Intelligence), etc. Advanced proficiency in Excel (pivot tables, lookups, etc.). Excellent verbal and written communication skills.

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food. The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service. Key Responsibilities Leadership & Team Development · Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail. · Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture · Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth. Customer Experience & Brand Representation · Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed. · Ensure exceptional customer experience by leading a customer-focused culture. · Uphold Sur La Table's brand standards through outstanding service, store presentation, and culinary class execution. · Address customer concerns and resolve issues to maintain satisfaction and loyalty. Sales & Business Performance · Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business. · Analyze key performance metrics daily and leverage insights to optimize store performance. · Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement. Operations & Compliance · Oversee daily store operations, ensuring compliance with company policies and procedures. · Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising. · Ensure store safety and cleanliness, addressing any maintenance needs promptly. · Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information. · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements · Ability to communicate verbally and work cooperatively with associates and customers · Ability to remain standing for up to 5 hours at a time · Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor · Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. · Ability to lift and/or move merchandise weighing up to 50 lbs. · Ability to ascend/descend ladders to retrieve and/or move merchandise · Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work · Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays · Regular and predictable attendance Qualifications & Experience · 3+ years of retail management experience, preferably in a specialty or culinary retail environment. · Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals. · Strong leadership skills with the ability to inspire, develop, and retain a high performing team. · Excellent communication, problem-solving, and decision-making abilities. · Passion for community engagement and providing exceptional customer experiences. · Proficiency in Microsoft Office and retail management systems preferred This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact ************************.

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family? The primary responsibility of a Family Farm and Home Store Manager - Unassigned is to learn the company's culture by consistently supporting and strengthening the basic philosophies of the company. They must have strong leadership skills with the ability to motivate and supervise team members. The Store Manager - Unassigned will learn merchandising, shrink control and operational aspects of the store. A successful Store Manager - Unassigned will be knowledgeable of the local market, customer base, seasonal opportunities, competitors and other specifics of the local market that may influence the business. A Store Manager - Unassigned is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. Store Manager - Unassigned will be responsible for learning how to properly operate a store within 6 months to 12 months. They must then be willing and able to relocate. Essential Duties and Responsibilities, Include but are not limited to: Promote Family Farm and Home mission statement and family values. Promote an aggressive sales culture with an intense focus on superior customer service. Responsible for maintaining a highly motivated team by hiring, coaching, counseling, disciplining and firing of team members; planning, monitoring, and evaluating job results. Maintains professionalism and positive store morale. Responsible for execution and performance of all store job responsibilities through his/her key associates and/or his or her own actions. Completes store operational requirements by scheduling and assigning team members; following up on work results. Provides feedback to the office, i.e., buyers, district managers and all other company officials. Full profit and loss accountability for individual store locations. Achieves financial objectives by assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers. Establishes relationships and supports local community groups consistent with company values. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage. Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures. Protects employees and customers and maintains the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment. Helps determine marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks. Maintains consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures. All other duties as assigned by supervisor or company official. Manager Trainee Requirements: A successful Store Manager - Unassigned must demonstrate excellent leadership and problem solving skills. They will be able to manage with limited supervision. Store Manager - Unassigned need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. It is necessary they be comfortable in the hiring and firing of team members. A successful Store Manager - Unassigned needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. Additionally, it is necessary they understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operational aspects of the store operations. They need to be detail oriented and able to handle multiple tasks in a fast paced environment. Store Manager - Unassigned must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays. At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at Job Details GENERAL SUMMARY: The Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Store Manager also performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses. DUTIES and ESSENTIAL JOB FUNCTIONS: Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase. Open and close the store a minimum of two days per week. Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures. Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays. Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls. Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction. Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank. Assist with management of the store in the Store Manager's absence. Qualifications KNOWLEDGE and SKILLS: Effective interpersonal, written and oral communication skills. Ability to solve problems and deal with a variety of situations. Good organization skills with attention to detail. Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Ability to perform cash register functions and generate reports. Knowledge of cash, facility, and safety control policies and practices. Knowledge of cash handling procedures including cashier accountability and deposit control. Ability to drive own vehicle to the bank to deposit money. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment and six months supervisory experience preferred. WORKING CONDITIONS: Frequent walking and standing Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds Occasional climbing (using step ladder) up to heights of six feet Fast-paced environment; moderate noise level Occasional exposure to outside weather conditions Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores. Dollar General Corporation is an equal opportunity employer.

We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward. Facility: MediLodge of Sterling Heights Why MediLodge? Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services. Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth. Employee Recognition: Regular acknowledgement and celebration of individual and team achievements. Career Development: Opportunities for learning, training, and advancement to help you grow professionally. Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association. Key Benefit Package Options? Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield. Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers. Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet. Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options. Pet Insurance: Three options available Education Assistance: Tuition reimbursement and student loan repayment options. Retirement Savings with 401K. HSA and FSA options Unlimited Referral Bonuses. Start a rewarding and stable career with MediLodge today! Summary: The Unit Manager Registered Nurse is responsible for directing the entire operation of a nursing unit in a long-term care healthcare facility. Qualifications: Education: Graduate of accredited school of nursing, degree preferred. Licenses/Certification: Licensed as a Registered Nurse (RN) (if state requires) Valid CPR teaching certificate, if applicable. Experience: Three years of nursing experience, of which one year was in a long-term care environment. Job Functions: Performs General Management Functions such as hiring, disciplining and evaluating employees. Plans and facilitates meetings and committees to address resident care issues for the unit. Manages area of responsibility with the goal of achieving and maintaining the highest quality of care possible. Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development and continuing education of nursing staff members. Contacts physicians as necessary and ensures physicians interventions are timely and appropriate. Reviews staffing patterns and census of nursing units and reassigns personnel when necessary to ensure staffing meets resident needs and budgetary controls. Monitors the clinical operations of the unit and resident's conditions and ensures that appropriate and quality care is administered. Obtains medications, supplies and medical records needed to provide safe, efficient, and therapeutic care to residents on a continuing basis. Assists in the orientation of new personnel, monitors their skills and guides and observes staff that may need assistance with procedures. Participates in facility “QA” program. Performs other tasks as assigned. Knowledge/Skills/Abilities: Skilled in motivation of staff and leadership. Skilled in work assessment. Ability to communicate effectively with residents and their family members, and at all levels of the organization. Knowledge of state and federal requirements for accreditation and certification. Possesses basic computer skills. Ability to work with a culturally diverse resident and employee population. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA. If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987. As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available. Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry! Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA. Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction. Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates. Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies. Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows. Identify operational shortcomings and devise strategies to enhance customer service and streamline operations. Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency. Foster the professional growth of each team member, aiding them in achieving their career aspirations. The ideal candidate should possess a bachelor's degree from a college. A minimum of five years of experience in customer service within the commercial insurance industry is required. Holding a Michigan PC Insurance License is preferred. Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary.

Mrs. Michael is Hiring an Experienced Customer Service Manager!!!! “Calling awesome Problem Solvers, COME IN awesome Problem Solvers”… When you get on the phone with folks, they just brighten. You have this feel for how to be calm and caring on the phone. People say that talking with you has made their day. It's who you are. you're a genuinely nice person. You don't want to admit it, (because you're humble too), but you're a silver-tongued, organizational, goal-conquering STAR. YOU may not even realize how special you are; But we do! And we'd sure like to meet you. A Leader over our Call Center and Dispatchers are like our Controllers of our air traffic controllers, connecting our customer service and our response teams together to deliver a fast, seamless experience for our customers. So yes, this is an extremely important position. It's a job we respect enough to know it requires a special skill set and the right personality to do it RIGHT. If you've got all that down, we wanna meet you! Just tell us your availability to work and when's best for an interview. But wait! -we're looking for very detailed people, not people who simply skim job postings and shoot out resumés with the places they've worked. So in addition to the resume I'd like you to attach a letter telling us your STORY, where you come from and where you want to go with your job and your life, what motivates you. Oh, and just to weed out the sloppy, inattentive people just skimming lightly for jobs, let's do this: …But you ARE actually reading all this, aren't you? Excellent. Here's to detailed people like you! Once you've contacted us, we'll look over everything you sent. Then we'll contact you for an interview if you make the cut. And if you're the right fit, trust me, this really is a fun place to work. We have parties. We joke. We laugh. We work hard. And I always take care of my team, with the money and career advancement opportunities that make you feel VALUED. Because we know that happy employees make happy customers! I'm looking forward to meeting you. Requirements Responsibilities - A Customer Service Manager plays a vital role in overseeing and ensuring the efficiency and effectiveness of a company's customer service operations -Nurture a culture of positive accountability for both opportunities for your direct reports as well as our management team to ensure we are handling all customer concerns in a timely manor. -Their role may encompass a broad spectrum of responsibilities, depending on the company's size, industry, and the specifics of its customer service strategy Operational Oversight : Monitor daily customer service operations, ensuring processes are smooth and efficient Review and implement best practices for customer service operations Address operational bottlenecks and propose solutions to enhance productivity Ensure the field technicians schedules are dispatched in an efficient manner Team Management : Lead, train, mentor, coach, and develop customer service representatives and dispatchers Develop and revise scripts used by direct reports Manage scheduling to ensure full coverage during operating hours Performance Metrics : Develop, track, and report key customer service metrics Responsible for KPIs for the call center Monitor team performance against set goals, providing regular feedback and devising strategies for improvement Stakeholder Communication : Act as a liaison between the customer service department and other company departments Provide feedback to the management on customer insights, needs, and feedback Process Improvement : Evaluate current customer service processes and procedures Recommend and implement changes to improve efficiency and customer satisfaction Technology Utilization : Stay updated with the latest customer service technologies Oversee the implementation and utilization of customer service tools and software Handle and resolve escalated customer complaints or complex issues Feedback Loop : Collect feedback from the customer service team and customers to inform process enhancements Budget Management : Assist in the preparation of the customer service budget and ensure operations stay within budget Benefits Professional, team-oriented work environment 24 / 7 free onsite gym Holiday parties Company lunches Weekly meetings Weekly vendor trainings Opportunities for advancement Supportive management Health, Vision, Dental Insurance 401K with company match Generous PTO and paid holidays Staff Appreciation Days / Week Short-Term Disability Salary of $60,000 Salary Description $60,000

divp id="is Pasted"strong Customer Service Manager/strong/pp Stabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company's portfolio now includes automation control, motion control, vibration control and safety products./pp This position will be located at our facility in Farmington Hills, MI./ppstrongu Job Summary:/u/strong/pp We are looking for a self-motivated professional with experience successfully leading a team of Inside Sales / Customer Service Reps. The responsibility of this position includes developing and maintaining efficient customer service processes, processing orders, developing sale price strategies, generating new quotes, following up on quotes and leads, and supporting the customer service team. The Customer Service Manager is expected to drive continuous improvement activities which support the growth of the employees and the business. The Customer Service Manager, along with the customer service team, is the face of ACE Controls and therefore exceptional communication skills and ability to multitask efficiently are a must./ppstrongu Essential Job Functions:/u/strong/pulli Quick learning ability to grasp technical knowledge of ACE Shocks, customers, and applications./lili Manage the daily workload of the customer service team, supporting daily activities and ensuring timely communication to customers./lili Communicate information as needed and keep the customer service team up to date on customer and product changes. /lili Reads correspondence and accepts phone calls from distributors, direct customers, and Area Sales Managers to determine their needs. Obtains answers quickly and/or maintains customer contact until situations are resolved. Pass on all relevant information to people involved./lili Develops and maintains sale price strategy in collaboration with the Sales Director and General Manager./lili Develops quotes for standard and custom product./lili Follow up on leads and quotes and support a high-level win-rate./lili Prepare and distribute sales orders / contracts./lili Enters sales orders into the ERP database (QAD). Ensure accuracy and efficiency./lili Expedites sales orders maintaining communication with all relevant departments for critical items in need of special attention. Follow up with the CSR as needed./lili Work with Purchasing Manager, Planners and Buyers to ensure we have clear communications on order status for our customers and sales team./lili Ensures the CSR team works professionally with the sales team and all customers. Escalates and resolves any issues which may arise between the sales team and the customer./lili Confers with production personnel to determine feasibility of fabrication and to obtain delivery schedules by product./lili Sets up new accounts in QAD for new customers and manages (on-boarding) these accounts./lili Research any issue related to poor customer satisfaction. Analyze the root cause and develop countermeasures to be implemented./lili Maintain a high customer review rating amongst all sales channels including direct customers, distributors, and ecommerce platforms./lili Maintains Customer Complaint Reports and routinely reviews complaints concerning billing or product failures, attempts to solve the problem or refers complaints to designated departments for investigation./lili Responsible for ISO documentation and ensures the CSR team follows the ISO 9001 work instructions as documented./lili Responsible for training staff on new processes./lili Work directly with Finance to resolve customer credits and debits issues./lili Maintains Export control compliance working with Finance and Shipping to ensure we control countries shipped to in accordance with EAR regulations. /lili Responsible for hiring, staffing and performance management of related areas./li/ulp /ppstrongu Supervisory Responsibilities:/u/strong/pp Leads, supports, and develops the CSR / inside sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems; providing constructive feedback./ppstrongu Education, Training, Certifications:/u/strong/pulli Two- or four-year college degree required./li/ulpstrongu Experience:/u/strong/pulli3 - 5 years of management/leadership experience working in a customer service environment preferably in a manufacturing environment./lili Sound leadership experience to include team building, conflict resolution, training and change management./lili Proven track record of meeting established targets./lili Proven track record of continuous improvement initiatives./lili Experience with ERP software (SAP/QAD)/lili Experience working with CRM systems as a high-level user and utilizing to produce reports and analysis./lili Experience maintaining key metrics for area of responsibility./lili EDI experience a plus./lili Willingness and ability to travel up to 15%./li/ulpstrongu Job Knowledge and Skills:/u/strong/pul type="disc"li Team player. Willingness to be a “Go-to” person./lili Self-motivated and self-starter./lili Strong communication skills both oral and written./lili Excellent presentation skills including the ability to prepare an effective and thorough presentation./lili Ability to manage multiple projects and customers simultaneously./lili Proactive approach to work and communication./lili Good interpersonal skills in a cross-functional team./lili Optimistic attitude./lili Willing to take on new challenges as assigned to them and taking them from start to finish. /lili Ability to motivate and inspire others to act./li/ulpstrongu Working Conditions:/u/strong/pul type="disc"li Normal office environment/li/ulpstrongu Accountability:/u/strong/pul type="disc"li Responsible to follow all ACE Controls, Inc. procedures and technical guidelines as well as adhere to customer requirements./li/ulpstrongu Physical Requirements:/u/strong/pul type="disc"li The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./lili While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./lili This position requires the ability to occasionally lift products and supplies, up to 30 pounds./li/ulpstrongu Other Duties:/u/strong/pp Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./p /div