Customer Service Manager
Manager Job 39 miles from Dallas
Halocarbon, is a world leading producer of specialty fluorochemicals and has been working with fluorocarbon-based chemistry since the 1950s. This makes us one of the world's foremost experts in the field. Not only do we know fluorochemistry - we understand its potential application to everyday life and are constantly seeking new ways to make life better with the work that we do. At Halocarbon, we partner with our clients to create breakthroughs in engineered fluids, electronic solutions and life sciences.
Are you ready to help us create our next breakthrough? If so, we have an exciting opportunity at our Peachtree Corners, GA facility, as a Customer Service Manager!
The Customer Service Manager is a vital position to ensure success in Halocarbon's Customer Service organization reporting to the Vice President of Supply Chain. This position is responsible for providing leadership to the Customer Service team and within the Supply Chain organization.
Responsibilities:
Be an active player in establishing and tracking key metrics for customer service performance.
Be a power user of the Chempax ERP Customer Service and Inventory management modules.
Provide on-going support to the growth of E-Commerce and engagement with the online customer through Chat Box and other online support tools.
Facilitate customer quotes, help monitor quote conversion rate, and support initiatives to establish a CRM tool.
Maintain focus on providing excellent customer service and continually seeking ways to innovate.
Proper handling of customer documents (electronic and hardcopy) - Run and/or maintain and distribute designated reports and performance metrics.
Provide leadership to direct reports and ensure adherence to performance expectations, behavioral standards and exemplifying Halocarbon's Core Values.
Set and maintain guidelines for workflow with a goal of continuous improvement.
Owns the customer incident reporting process to ensure customer issues are addressed appropriately.
Manages the International Documents Process and work with Regulatory team to ensure compliance when managing international orders.
Provide office management support for the Peachtree Corners corporate office.
Facilitate completion of customer requested forms and questions.
Qualifications:
College Degree from a 4-year, accredited institution.
Skills:
3+ years of experience in a Customer Service role/function with a commercial or supply chain organization is preferred.
5+ years of management experience and international order processing are preferred.
Background/experience working for a Manufacturing company is a plus.
Experience developing metrics and presenting departmental performance to senior leadership.
Halocarbon is an equal opportunity employer.
Customer Service Manager
Manager Job 36 miles from Dallas
RSI Logistics, recently acquired by Trinity Industries, is seeking a Customer Service/ Office Manager for our Norcross, GA location. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.
What you'll do:
Manage the coordination between the Office personnel and the Operators
Train new/existing staff on RSI/Trinity/Customer procedures and processes
Interact with customers, railroad crews, and visitors
May also assist in CSR duties below as needed
Customer Service, intake of BOLs, and commodities being delivered or transferred
Fulfill daily workload and tasks delegated by manager/cross-train as necessary
Enforces safety policies and procedures with other employees and visitors to the facility
Updating and maintaining customer databases
Monitoring and ordering customer inventory
Maintaining filing systems
Maintain and communicate customer inventory information
Compiling records of office duties and activities
Handling inquiries and incoming customer work order requests
Reviewing files and records to answer customer requests for information
Checking and distributing documents and correspondence
Photocopying, scanning, faxing, and sending emails
Organizing and scheduling customer work orders
Answer phone calls for the facility
Utilize an inventory tracking system
Education & Experience:
Bachelor's or equivalent preferred and a minimum of 5 years of relevant experience (Truck dispatching, Customer service in logistics)
Valid Driver License
Prior Railyard preferred
Previous experience in Supervising other employees
Ability to understand and follow operating procedures and policies
Proficient computer skills with SAP, Excel, Microsoft Word, and Outlook
Dedicated to serving clients by focusing efforts on listening and responding effectively to customer questions, resolving and evaluating problems to their satisfaction.
Ability to develop and maintain relationships with others and adapt to a situation appropriately.
Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
Sales Operations Manager
Manager Job 28 miles from Dallas
Job Title: Sales Operations Manager
Our client, a high-growth cybersecurity startup specializing in Attack Surface Management (ASM), is seeking a Sales Operations Manager to optimize and scale its sales processes. This is a key role for a data-driven strategist with early-stage startup experience who can help drive efficiency, pipeline visibility, and revenue growth.
Key Responsibilities:
Design, implement, and refine sales processes, tools, and workflows to support a fast-growing go-to-market team.
Manage CRM systems (e.g., Salesforce, HubSpot) to ensure accurate forecasting, reporting, and pipeline tracking.
Develop and analyze sales performance metrics, identifying trends and opportunities for optimization.
Collaborate with sales leadership to streamline lead management, deal execution, and compensation structures.
Support cross-functional initiatives with marketing, finance, and customer success teams to improve alignment and efficiency.
Qualifications:
3-5+ years of experience in Sales Operations, Revenue Operations, or GTM Strategy (preferably in cybersecurity or SaaS).
Hands-on experience with CRM platforms, sales automation tools, and data analytics.
Strong analytical skills with the ability to translate data into actionable insights.
Experience working in an early-stage startup, comfortable with fast-paced, evolving environments.
Excellent communication and problem-solving abilities.
This is a high-impact, strategic role with opportunities for growth and leadership. Competitive salary + bonus + equity offered.
If you are successful within the screening process - someone from the team will reach out!
Customer Service Project Manager
Manager Job 28 miles from Dallas
Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters. Develops and strengthens customer relationships and generates after-sales business opportunities.
Territory: GA, SC, TN, AL.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Documents and clarifies project scope, requirements and estimates.
Works with stakeholders to develop and maintain the project timeline.
Develops responsibility matrix with all stakeholders and cross functional team members.
Conducts periodic meetings with stakeholders presenting status and recording open issues.
Publishes status and open issues after each periodic meeting.
Works with customer and sales to manage change requests to maintain planned margin.
Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects.
Analyzes project profitability, develops and manages project budget, and monitors receivables.
Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
Identifies necessary resources and leads assigned team members through project completion.
Creates, executes, and adjusts project work plans as needed.
Develops and strengthens customer relationship.
Manages day-to-day operational aspects and client interaction.
Generates after-sales business opportunities.
Orders materials related to projects.
Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems.
Prepares for engagement reviews and quality assurance procedures.
Manages change and problem resolution, identifies opportunities for improvement.
Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved.
Ensures proper documentation completion (including lessons learned) and storage.
Facilitates team and client meetings effectively and mitigates team conflict.
Delivers informative, well-organized presentations.
Provides periodic status reports to management.
Builds a knowledge base of each client's business, organization and objectives.
Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required.
Travels as needed (domestic and international) depending on the nature of the projects assigned.
Oversees and/or coordinates activities of on-site field service personnel.
SUPERVISORY RESPONSIBILITIES
Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience.
Experience with KUKA Robots is a plus.
Agile project management methodology experience is desired.
KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.
Branch Operations Manager
Manager Job 12 miles from Dallas
Summary/Objective:
The Operations Manager position oversees all staffing, recruiting, and onsite operations for MAU. The Operations Manager works closely with branch staff to implement strategic client service initiatives, ensure resources are properly allocated, build team cohesion, support/manage onsite management duties, engage and nurture customer relations, and develop effective staffing plans. This position oversees all staff members, processes and operations within the branch.
Essential Functions:
Regularly communicate with and update customers on account activity and account strategy to ensure and maintain exceptional levels of customer service.
Hire, terminate, supervise, counsel, evaluate, discipline, coach, and recommend changes in employment with associates, internal staff, and onsite personnel.
Communicate and enforce company policies and procedures when needed.
Review and communicate Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) with team. Maintain ultimate responsibility for recruiting metrics and outcomes.
Hold team accountable to daily, weekly and monthly standard work requirements, KPIs and OKRs.
Work with and manage staffing team including but not limited to Staffing Specialists, Recruiting Coordinators, Interviewers, Receptionists, Onsite Leaders, Branch Coordinators and Sr. Staffing Specialists.
Oversee and manage all branch operational processes including but not limited to the following:
Budget/P&L Development, Management, and Oversite
Data entry and integrity
Applicant Tracking System process adherence, applicant flow management
Job order management
Orientation, Interviewing, Pre-screening, Recruiting & Sourcing, Assessing
Verifying documentation (e.g. proof of education)
Drug screening, Criminal background processing
Terminations, Counseling
Incident investigation processes
Account management and Client communication management processes
Audit processes
Payroll, Invoice and billing, and Vendor management
Ensure effective operational strategy is being implemented at client site, supporting onsite management teams where they exist and ensuring ample presence by MAU personnel where onsite does not exist.
Live safety by identifying hazards, correcting harmful conditions, and improving MAU's safety culture particularly in your division and team.
Lead staff meetings daily to align team on priorities and responsibilities and objectives for the day.
Develop and update orientations to consistently orient/on-board new associates to standards established for each customer.
Working in collaboration with Recruitment Marketing, maintain applicant flow through placement of ads, development of recruiting sources, and analysis of weekly and monthly recruiting source reports.
Working alongside Business Development, ensure thorough new client discovery and new client onboarding is achieved.
Assist in preparing proposals and customer service agreements for new accounts and/or renewing accounts.
Set up new pay and bill rates within the system.
Attend and participate in client business review meetings to discuss client historical data trends and MAU performance.
Perform staff performance appraisals, review objectives and key results, KPIs, and overall business effectiveness.
Communicate and resolve with client any invoice nonpayment issues.
Prepare operating budget in conjunction with Director and Division VP.
Attend join and/or participate in various civic and community functions.
Perform monthly leading and lagging audits on new hire documentation.
Competencies:
People oriented
Strong analytical, math, and reasoning abilities
Communication proficiency and presentation skills
Flexibility
Strong Sense of Urgency
Strong Leadership & Influencing Skills
Collaboration Skills
Customer/Client Focus
High degree of professionalism
Organizational Skills
Problem Solving/Analysis
Project & Time Management
Strong Decision-Making Skills
Strategic Thinking
Teamwork Orientation
Strong MS Office skills
Proficient in data analysis
Confidently/skilled engaging difficult people
Ability to identify hazards in the workplace
Required Education and Experience:
4-year Degree OR, High School Diploma/GED with 8+ years of professional work experience in HR, business management, or Staffing environment
2+ years of management/supervisory experience
Experience working in strategic B2B client facing roles
Experience with Microsoft Office Suite
Preferred Education and Experience:
4-year degree in Management or Human Resources
3+ years of professional work experience in HR or Staffing environment
10+ years of related experience and/or training
Senior HR certification (SHRM-SCP or SPHR)
Staffing industry, manufacturing HR, or production supervisor experience
Experience working with an applicant tracking system (ATS)
Root cause analysis training
Experience with and skilled in data analytics
Experience with business intelligence software (e.g. DOMO)
Experience with Applicant Tracking Software (e.g. Bullhorn)
Assistant Restaurant Manager
Manager Job 44 miles from Dallas
BRING YOUR FIRE, CAREERS START HERE! TOTAL COMP NEAR $70k!
The Restaurant Manager position is responsible for providing uncompromised excellence at all times, making food, the guest and our team members a constant priority. The Assistant Restaurant Manager demonstrates a consistent track record of positive business results and effective, sustained leadership that contributes to the success of their restaurant and the brand. The Assistant Restaurant Manager upholds all company policies, procedures and standards through the management team and team members. This position is accountable for analyzing reports and feedback regarding service and food standards, guest feedback, costs, cleanliness, and team member engagement and creates action plans to improve overall operations and results.
Essential Functions:
Ensures flawless execution of every detail, every shift, by every team member, to ensure we exceed Guest expectations at all times.
Provides direction, coaching, training and development for team members including food quality, service standards, safety and sanitation, and company policies and procedures.
Ensures all food, beverage and service standards, policies and procedures are adhered to.
Partners with the GM to ensure financial performance of the restaurant.
Restaurant Assistant General Manager ensures consistent execution of all systems, standards, inventory and cost controls.
Partners with the GM to create and implement plans that result in improved financial performance in all areas of the operation.
Restaurant Assistant General Manager partners with GM to plans, execute and follow up on new company initiatives.
Utilizes catering team to inspire community involvement and build sales.
Assistant Restaurant Manager ensures team members and manager schedules support the positive performance of the restaurant by verifying the right people in place and par levels are scheduled according to projections. Interviews and assists in final selection of all team members, maintaining appropriate staffing par levels.
Partners with GM to verify that all daily administration is carried out according to policy and standards.
Proactively organizes and plans work anticipating the ever changing needs of the business.
Assistant Restaurant Manager communicates effectively with the guest, team members, management team, local owner, Station 5 team, and vendors.
Responds to guest feedback promptly and ensures positive guest recovery.
Ensures cleanliness of exterior and interior facilities and sufficient supply levels to execute their responsibilities.
Follows safety procedures and standards when operating all equipment.
The Assistant Restaurant Manager provides a safe and professional, non-hostile, harassment free working environment for team members.
Ability to handle multiple priorities, work under stress and exercise good judgment.
Experience and Educational Requirements:
High school diploma or general equivalency diploma (GED). Some college preferred.
Minimum of three years of high volume full-service restaurant management experience.
Exceptional leadership and motivational skills required.
Must be able to attract, train, develop and retain the very best Team Members in the industry.
Exceptionally strong guest service focus with the ability to provide an exceptional dining experience for every guest.
Ability to define, measure and attain financial goals for the restaurant, with a focus on year-over-year sales growth, guest count increases, effective staffing levels, guest service measurements, cost of goods and labor cost management.
Physical Requirements (Reasonable Accommodations may be requested):
Performs duties that require bending, lifting, reaching and turning. Transports items and containers (weighing up to 50 lbs.). Able to stand up to 8 hours or longer if needed.
Additional requirements include:
Ability to sit or stand for extended periods of time and work in a restaurant environment.
Ability to lift at least 50 pounds.
Ability to talk and hear, and use hands repetitively to finger, handle, feel or operate kitchen equipment and other standard office equipment; reach with hands and arms; bend, kneel and crouch and climb.
Climbing ladder and step stool.
Dexterity required for handling food items and dishes.
The essential functions and requirements listed in this job description are not intended to be all-inclusive. Other duties and responsibilities may be assigned as needed to meet the ongoing needs of the restaurant.
Litigation Support Manager
Manager Job 28 miles from Dallas
Freeman Mathis and Gary is a national litigation firm located in the Cobb Galleria in Atlanta, GA. The Litigation Support Manager will serve as the primary resource to identity the correct litigation support vendor for any situation. The position is responsible for identifying and maintaining relationships with litigation support vendors/partners, negotiating contracts, creating standards for the vendors, and making sure firm stakeholders are aware of the vendors they should be using. In addition, this position will track and enforce preferred and mandatory vendor relationships imposed by the firm's insurance defense clients. Vendors include but are not limited to expert witness, court reporting firms, record retrieval firms, research databases, legal publications, legal AI providers, trial support vendors.
The following set of success factors describe the characteristics of those who are successful in our Firm:
Helpful, Congenial, Personable, Positive
Unpretentious, Approachable, Respectful, Team Oriented
Accountable, Takes Ownership, Corrects Mistakes
Organized, Timely, Confidential, Responsive (within 24 hours)
Duties and Responsibilities:
Serve as the primary point of contact with litigation support vendors.
Assist in negotiating contracts with vendors.
Maintain and coordinate the firm's trial technology including Trial Pads
Coordinate obtaining Westlaw credentials for individual FMG offices
Identify and maintain relationships with outside litigation resources.
Identify software to be used to track vendor relationships and maintain the same
Manage renewals of vendor contracts
Track and enforce the use of preferred and mandatory vendors required by the firm's clients.
Prepare and develop reports and analytics as required by firm leadership
Track subscriptions to various publications used by FMG attorneys, determine if they are duplicative of Westlaw
Serve as the primary resource in the firm to identify the correct vendor for each situation.
Track and enforce preferred vendor relationships required by insurance clients.
Approve payment of vendor invoices in coordination with the Director of Legal Operations.
Other duties as assigned
Education, Experience, and Skills:
BA/BS degree or equivalent is preferred.
2+ years of vendor management experience or similar experience interacting with litigation vendors such as court reporters, document retrieval firms, legal AI firms,
Basic understanding of insurance defense litigation
Experience as paralegal helpful
Excellent organizational and problem-solving skills required for optimal workflow and efficiency
Dedicated to providing customer service that meets or exceeds expectations
Excellent communication and interpersonal skills
Ability to multi-task, prioritize and work to meet tight deadlines
Demonstrates a strong attention to detail, catches errors and corrects them quickly, and creates quality work products
Ability to perform at high levels in a fast-paced, dynamic work environment in the office
Adaptable to changing priorities and work demands
Pro-active, follows through with minimum direction, and displays initiative
Exhibits a positive attitude and has confidence
What we offer you
Competitive compensation
Comprehensive benefits package, including medical, dental, and vision
HSA and FSA plans available for employees and dependents
Work-life balance
Generous PTO policy
401K plan including a 3% Employer Safe Harbor contribution
Firm paid life insurance and long-term disability
Employee Assistance Program
Year-end bonuses and referral fee programs
EEO Statement
Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunity to all applicants and employees by maintaining a workplace free of discrimination on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law. FMG complies with all applicable federal, state, and local laws. Employment dependent on successful completion of a background check and drug screen.
General Store Manager
Manager Job 37 miles from Dallas
As a General Store Manager, this role will be responsible for leading, training and developing store associates to ensure high-level of meeting and exceeding company standards and KPIs. Leads operational standards, delivery of exceptional customer experience to align to profitability and increase store sales. The Store Manager will be required to hold a high-level of integrity, results driven and demonstrates a role model foundation.
Commitment Responsibilities of the role:
Increase profitability and customer loyalty to ensure the performance of KPI's and company standards meets and exceeds expectations.
Drive KPI's to meet sales targets, GMR, NPS and Sales per hour.
Audit operating procedures, maintain knowledge of company products, store procedures and promotions.
Time keeping, schedule optimization and associate record management.
Facilitate and communicate strategies to align to departmental goals - daily and weekly meetings.
Manage associate performance and assist associates with recommendations of performance improvement, by coaching, mentoring, and training.
Ensures and performs the deployment of company standards - execute leadership to drive a positive working environment, build a strong and rewarding culture.
Staffing, coaching, develop associates with continuous training to increase improvement to overall sales portfolio.
Properly staff and manage associates - reduce turnover and make certain the store is always fully staffed.
Partner with recruiting to meet hiring demands, transfers, promotions, to improve staffing levels.
Partner with Human Resources with recommendations of pay adjustments, corrective actions, and employment decisions.
Qualifications:
Associate degree, Business Administration, Preferred or a combination of related - Store Operations or Equivalent work experience.
Understanding of incentive and commission-based environment.
Effective and efficient time management, organization skills, attention to details, verbal and written communication skills.
Ability to change to meet demands of the business.
Ability to work extended hours and weekends to support store operations.
All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.
Equal Employment Opportunity Employer.
Retail Store Manager
Manager Job 28 miles from Dallas
AKIRA Store Manager
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 35+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
The Position
Store Manager
Location
Atlanta, Georgia
Overview:
AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives.
Essential Functions:
Recruiting, interviewing, and onboarding exceptional employees and managers.
Training, mentoring, and retaining top-tier talent to foster growth and excellence.
Cultivating and maintaining a positive and energized store atmosphere.
Elevating the selling culture by championing AKIRA's 5 Steps of Selling.
Providing timely, constructive feedback both in real-time and through written communication.
Inspiring and motivating employees and managers to perform at their best.
Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards.
Upholding and enforcing all AKIRA policies with consistency and integrity.
Exceeding individual sales goals with enthusiasm and determination.
Driving the store's daily, weekly, and monthly sales goals to surpass expectations.
Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles.
Qualifications:
Minimum 1 year of experience in store management
A passion for fashion and a keen eye for trends.
An unwavering work ethic and dedication to excellence.
Proven leadership skills with the ability to inspire and guide a team.
Exceptional communication and organizational abilities.
High motivation coupled with a proactive sense of urgency.
At least one year of experience in retail management.
Expertise in supervising, motivating, and effectively directing employees.
Flexibility to adapt to new directions and embrace change with enthusiasm.
Comprehensive knowledge of visual merchandising and superior customer service practices.
Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation.
The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success.
A collaborative mindset, fostering strong and sustainable relationships with employees and managers.
Physical Requirements:
Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
Ability to stand/walk for extended periods of time, including a 10-12 hour shift
Diversity & Inclusion:
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Benefits and Perks:
AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.
Job Type: Full Time
Store Manager
Manager Job 28 miles from Dallas
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.
Responsibilities
Supervise day-to-day activities and assist in the food and beverage outlets
Create innovative programs and promotions that drive revenue through increased guest patronage
Aid in all financial budgeting operations to maximize profitability
Qualifications
At least 1-2 years' of full-service restaurant management
Flexibility in working hours and a willingness to cover shifts as needed
Ability to multi-task, organize, and prioritize work
Operations Manager
Manager Job 39 miles from Dallas
As an
Operations Manager
, you will be the driving force behind the success of the operations across the Duluth, GA site. Your leadership will empower the team to optimize performance, cultivate high-performing teams, and ensure seamless, profitable delivery of our client's supply chain and manufacturing solutions.
Responsibilities:
Planning and controlling production schedules and coordinating with material requirements to ensure a controlled flow of approved materials
Oversee production operations (assembly, material forming/shaping, processing, treating, packaging, etc.)
Oversee Quality Standards and working with external auditors
Uses production planning and scheduling to limit materials shortages
Researching, evaluating, and recommending changes to production processes, systems, technology, or equipment to enhance organization's production capabilities
Collaborates with the customer service, engineering, and sales departments to identify and resolve quality concerns.
Measures productivity by analyzing performance data, financial data, and activity reports.
Ensure policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Ensures production equipment complies with professional and safety standards.
Schedules maintenance and repair of equipment used in production process to avoid downtime or delays.
Allocated hours worked by employees to be billed back to client projects
This role is responsible for working directly with production and sales support staff. Hours are Monday through Friday from 7:30am to 5pm (flexible, depending on business need).
What we look for:
Extensive knowledge of manufacturing requirements and planning.
Excellent communication and interpersonal skills.
Excellent analytical and problem-solving skills.
Embrace change and be nimble through the dynamic and evolving environments.
Transparent, collaborative, dependable and forward-thinking.
Have resilience and drive with accountability and responsibility
Excellent communication, both written and verbal
Project management skills with proven ability handle multiple priorities and meet deadlines
Role Requirements:
Bachelor's degree in Supply Chain Management, Business Management, Engineering or a related discipline preferred.
5+ years of experience managing a team.
5+ years of experience in a production management or supply chain related role.
Experience with quality standards, ISO and/or AS9100 experience required.
Proficient with computerized materials control programs.
Proficient with Microsoft Office Suite or similar software.
Submit your resume today!
General Manager
Manager Job 28 miles from Dallas
⚡ Role: Head of Project Operations
💼 Industry: Urban transportation
💰 Salary: $180,000 - $230,000 + Equity
About the Company:
I am working with a leading mobility infrastructure company focused on executing large-scale transportation projects. They're seeking a strategic Head of Project Operations to lead the successful execution of complex mobility infrastructure initiatives, ensuring seamless delivery from initial construction to full-scale operations. This leader will play a pivotal role in expanding projects in the Metro Atlanta region, driving growth while managing key stakeholder relationships.
⚡ Key Responsibilities:
Project Leadership: Oversee full lifecycle project execution, from planning and construction to operational deployment.
Stakeholder Engagement: Build and maintain strong relationships with local agencies, business leaders, and state officials to ensure project alignment and support.
Expansion & Growth: Identify and evaluate new business opportunities within Metro Atlanta, aligning with the company's strategic expansion goals.
Cross-Functional Collaboration: Work closely with internal teams-including infrastructure, operations, and business development-to drive project success.
Resource & Budget Management: Oversee project timelines, budgets, and resources, ensuring efficiency, cost control, and alignment with corporate objectives.
Risk Mitigation: Proactively identify challenges and implement effective mitigation strategies.
Reporting & Optimization: Provide regular project updates to senior leadership, documenting best practices to enhance future initiatives.
Contract & Vendor Management: Oversee contract negotiations, resource allocation, and consultant coordination to keep projects on schedule and within budget.
Innovation & Efficiency: Act as a key link between project teams and product/technology divisions, fostering innovation and operational effectiveness.
⚡ Key Requirements:
Experience: Minimum 5+ years in project management, with 10+ years of overall professional experience in infrastructure or transportation-related projects.
Industry Expertise: Background in infrastructure development, high-tech vehicle or transportation systems, rail operations, or large-scale transportation construction projects.
Preferred Experience: Exposure to supply chain management or manufacturing, particularly in autonomous vehicle integration.
Adaptability: Experience working in both corporate and startup environments, demonstrating agility in fast-paced, evolving settings.
Technical Knowledge: Familiarity with transportation infrastructure, regulatory frameworks, and public-private partnership models.
⚡ Sounds like you? Click on the ‘Easy Apply' button or send your resume directly to *************************. You can also message me directly!
Assistant Manager
Manager Job 45 miles from Dallas
DO YOU RULE?!? Join our team! We're looking for Assistant Managers to join our team! Be part of the second-largest fast-food hamburger chain in the world. The original HOME OF THE WHOPPER and our commitment to premium ingredients, signature recipes, and family-friendly dining experiences are what have defined our brand for more than 50 successful years. The Assistant Manager (AM) supports the Restaurant General Manager in ensuring the delivery of guest satisfaction by managing a single restaurant's daily operations. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the General Manager, outside vendors, members of the field operations team, and guests.
What we offer:
On-site training: No experience as a cashier? No worries, we will train you to be a Register Rockstar! Perfect restaurant job for high school students and college students!
Opportunities for advancement: We believe that education comes from real-world experience and not only through a high school or college graduation.
Hourly wage: Competitive wage starting at $14.00 per hour.
Responsibilities:
Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
Motivates and directs team members and Shift Coordinators to exceed Guest expectations with fast and friendly service in clean surroundings.
Supervises and trains team members and Shift Coordinators on team stations, BKC products, processes, and policies.
Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance restaurant results.
Assists RGM in enforcing compliance with government regulations, BKC Market Policy, employment law, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
As part of the restaurant management team, recruits, hires, trains, and works to retain effective team talent, by making decisions or recommendations on hiring and advancement.
Makes decisions or recommendations on the discipline and terminations of team members.
Available to work evenings, weekends, and holidays.
Prompt and regular attendance for assigned shifts, meetings, and training.
Requirements:
Must be at least eighteen (18) years of age*
High School Diploma or GED required; some college preferred.
1 year of experience working in the quick service restaurant industry in management.
Completion of all BKC certification programs.
Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
Demonstrates leadership skills.
Demonstrates formal understanding of the quick service industry and the core customer.
Recognizes and solves routine problems.
Develops knowledge and skills in basic tasks, practices, and procedures within own area.
English Language Preferred.
Willingness to Travel Preferred.
Whether you want to make a few extra bucks or take the next step in your restaurant management career (or anything in between) we have a place for FRIENDLY and DEPENDABLE people. Apply now!RequiredPreferredJob Industries
Food & Restaurant
Store Manager
Manager Job 28 miles from Dallas
ABOUT US
For over 40 years, Brahmin has been designing luxury handbags that spark confidence in the people who carry them. Our croc-embossed Melbourne leather has been our signature since our start in 1982 and is well-loved for its one-of-a-kind texture. It all starts with a design. Each product is thoughtfully engineered for fashion and functionality. Then we hit the road to source the finest materials from around the globe. Be a part of our Retail team to assist our customers to ensure we deliver the highest quality products that stand the test of time.
Basic Purpose:
The Brahmin Leather Works Store Manager is responsible for leading, developing and supporting the store team to meet or exceed the company goals for profitable revenue growth within a retail store. This position is responsible for implementing, executing, and management of retail division directives. The Store Manager is also responsible for implementation of visual directives, development of customer base and creating a store environment which provides exceptional sales and customer service.
PRINCIPAL ACCOUNTABILITIES:
Talent Management:
Manage staff by providing timely coaching and feedback to maximize individual and team performance.
Develop and maintain positive working relationships that create a positive work environment.
Educate the store team on fashion trends and product knowledge.
Maintain two-way communication with the Assistant Manager to stay abreast of company and store information and brand initiative, as well as inform the assistant manager of all store activities.
Ensure associates meet appearance standards that professionally represent the brand while following dress code guidelines
Cultivate an environment that positions Brahmin Leather Works as an Employer of Choice.
Provide effective on boarding and support learning opportunities.
Provide clear direction to associates and appropriately delegate tasks.
Network, Recruit, Interview new candidates.
Provide timely coaching and feedback to team members when appropriate as well as manage performance issues.
Sales and Service:
Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs, GM % and Customer Conversion.
Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
Analyze store reports to optimize performance and take action based on business trends.
Lead by example and maintain consistent selling and service standards through communication, training and individual accountability. Identify opportunities to maximize sales and ensure financial goals achieved.
Demonstrate a high level of selling and customer service skills to achieve sales.
Service multiple customers at a time, multi-task or handle projects simultaneously.
Exhibits knowledge of industry trends and the competitors.
Building Clientele:
Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics
Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local businesses for store events.
Store Operations:
Plan and prioritize tasks and responsibilities to meet the needs of the business.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
Planning and execution of Brahmin brand visual direction.
Participates in and leads special projects and other duties as assigned.
Qualifications:
Lead with integrity and enthusiasm to motivate to total store achievement.
Strong drive, ambition, and passion for selling and for the overall store business success.
Must be outgoing and assertive with the ability to make store business success.
Ability to communicate professionally and in a timely matter with employees, customers, associates, and company partners.
Ability to lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
Provide clear and timely communication with corporate partners
Maintain professional appearance that reflects the brand while adhering to dress code.
Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
3-5 years of store management experience in luxury goods or a comparable retail environment with the focus on clienteling.
Bachelor's degree required
Physical requirements: Must be able to stand up to 100% of working time during a work shift standing and moving. This role involves constant moving, communicating, reaching, grabbing and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching and climbing ladders. Must be able to lift up to 40 pounds.
The describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties, and skills required. This job description represents the physical activities, demands and working conditions an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job duties and responsibilities without posing an undue hardship.
Brahmin Leather Works LLC is an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We strongly encourage qualified candidates of all different backgrounds to apply.
General Manager Commercial (Electronic Components Industry)
Manager Job 33 miles from Dallas
Our client is a globally recognized leader in high-performance connectors and cable assemblies, serving a diverse range of industries with innovative and reliable solutions. They are seeking a General Manager - Commercial to lead all commercial activities in the Americas. This hands-on, entrepreneurial executive will drive business growth by identifying opportunities in key markets, developing strategic plans, and fostering strong partnerships with clients and industry leaders.
A critical focus will be expanding beyond the core business, particularly in the military and defense sectors, while also uncovering new opportunities in the medical field.
This role requires a dynamic sales leader with a strong technical background and a deep understanding of complex, high-performance products used in critical applications such as medical and military technology.
Key responsibilities:
Develop and execute a strategic growth plan, including business cases, target markets, financial goals, resource needs, and delivery models.
Contribute to short- and long-term sales and corporate growth strategies, including acquisitions and product development.
Support product positioning strategies to enhance brand awareness.
Lead the expansion of a key product line into the military market through strategic sales, market penetration, and customer relationships.
Strengthen sales and market presence by working with distributors, supporting trade shows, seminars, and product demonstrations.
Create compelling presentations and proposals, negotiate contract terms with customers, and collaborate with pricing and product management teams.
Identify and cultivate key market players, building strategic partnerships and maintaining strong industry relationships.
Stay ahead of market trends, competitive insights, and technological advancements to drive sales and innovation.
Provide regular sales reports, including pipeline updates, forecasts, key account insights, and market conditions
Perform other duties as assigned.
Key qualifications:
Bachelor's degree in Engineering, Business, or related field.
Proven success in sales, business development, and key account management, ideally within a growing company of comparable size.
Strong background in the electrical/electromechanical sector, with a preference for experience in connection and cable management technology.
Experience in military/defense sales, including familiarity with system integrators and key decision-makers, is highly desirable.
Demonstrated success in building and managing strategic accounts and fostering long-term relationships.
Established industry contacts and experience engaging with key players in target markets (e.g., medical, military/defense) is a strong advantage.
Expertise in direct sales, dealer networks, manufacturer representatives, and project sales.
Experience managing a business unit with P&L responsibility, aligning sales with broader organizational goals.
Global perspective with experience working across diverse cultures; background in European-owned companies is a strong advantage.
Operations Manager
Manager Job 23 miles from Dallas
The Company:
A well-established general contractor based in Bremen, Georgia, this company specializes in industrial and commercial construction across the state. With a strong reputation for delivering projects on time, within budget, and with minimal operational disruption, they provide comprehensive services, including new construction, retrofits, equipment installations, design-build projects, and facilities management. Committed to integrity, accountability, and service excellence, they have built lasting client relationships, with over 80% of their business coming from repeat customers.
About the Role
Are you an experienced Operations Manager or Senior Project Manager looking for the next step in your career? Do you have eight or more years of leadership experience in construction operations, a strong focus on efficiency, and the ability to build and scale a growing company?
We seek a strategic and hands-on leader to oversee all aspects of construction operations for a growing General Contractor specializing in commercial and industrial projects across Georgia. This role is responsible for streamlining processes, mentoring teams, ensuring profitability, and fostering strong client relationships while driving the company's continued success.
Key Responsibilities
Leadership and Management: Provide strategic direction, train staff, and cultivate a high-performance culture.
Operational Excellence: Implement policies, enhance workflows, and maximize profitability.
Project Oversight: Ensure on-time, on-budget, and high-quality project execution.
Business Growth: Strengthen relationships with clients, subcontractors, and vendors to expand business opportunities.
Regulatory Compliance: Maintain safety, legal, and contractual adherence across all projects.
Qualifications
Eight or more years of leadership experience in construction operations
Expertise in project management, contracts, and budgeting
Proven ability to manage multiple projects and teams effectively
Strong leadership, decision-making, and negotiation skills
A track record of scaling operations and improving efficiencies
Why Apply?
Opportunity to play a key role in shaping the future of a growing construction firm
Work on high-value commercial and industrial projects
Competitive compensation, benefits, and professional development opportunities
This is a leadership opportunity for a results-driven professional who is ready to take on a critical role in a dynamic and growing company. Apply today to learn more.
Assistant Manager
Manager Job 16 miles from Dallas
RESTAURANT MANAGEMENT OPPORTUNITIES
Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a growing company, were always looking for top talent to join our family. By applying, youre adding your resume to our database, and well reach out to you as soon as a position is available. Youre in the right place if youre here for:
Bonus Program*
Discounted Curly Fries (and all our menu items for that matter)
Free Shift Meals*
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental, and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values.
SOMETHING TO HANG YOUR HAT ON
As a Restaurant Manager (General Manager or Assistant Manager), you will be the leader of your restaurants Meatcraft. You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sales and profit goals, youll be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this best-brand-you-ever-worked-for job, you:
Have at least six months to one year of restaurant or retail management experience.
Have impressive examples of providing exceptional customer service.
Eligible to work in the U.S.
Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here.
WHO WE ARE AND WHAT WE DO
The Arby's brand purpose is Inspiring Smiles Through Delicious Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, GA. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you.
Arbys is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Management
General Manager - Newnan Crossing
Manager Job 37 miles from Dallas
Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.
What You'll Do
Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met
Who You Are
3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills
Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Restaurant Manager
Manager Job 16 miles from Dallas
Our client is a premier hotel in the heart of Marietta Georgia's central business and cultural hub, a lively area for both business and leisure activities. Our client combines modern sophisticated cuisine with exceptional hospitality. Their Restaurant and Culinary Program will be a cornerstone of the Hotel project and their guests' experience, combining exceptional cuisine, effortless sophistication and impeccable service in a warm and inviting atmosphere.
Our client values teamwork, employee development, and creating a positive guest experience. Our client is seeking a dynamic and experienced Restaurant Manager to lead their team and ensure their F&B offerings remain a top dining destination.
As Restaurant Manager, you'll start your day by reviewing the previous day's sales and guest feedback. You'll spend time on the floor, interacting with guests and staff, ensuring smooth service, and addressing any issues. You'll also oversee inventory, manage staff schedules, and collaborate with the culinary team on menu development for restaurant and special events.
Key Responsibilities:
Leadership: Lead, motivate, and develop the restaurant team to ensure high standards of service and a positive guest experience.
Operations Management: Oversee daily restaurant operations, including scheduling, inventory management, and quality control.
Guest Relations: Foster a welcoming and inclusive atmosphere, addressing guest inquiries, concerns, and feedback promptly and professionally.
Financial Management: Manage restaurant budgets, forecast sales, and control costs to achieve financial targets.
Compliance: Ensure compliance with health, safety, and sanitation regulations, as well as company policies and procedures.
Menu Development: Collaborate with the culinary team to design and update menus, ensuring a diverse and appealing selection.
Marketing & Promotions: Develop and implement marketing strategies and promotions to attract and retain guests.
Staff Training: Train and mentor staff on service standards, product knowledge, and hospitality skills.
Reporting: Maintain accurate records and prepare regular reports on restaurant performance.
Qualifications:
Proven experience as a Restaurant Manager or similar role in a high-end dining establishment.
Strong leadership, communication, and interpersonal skills.
Excellent organizational and problem-solving abilities.
Financial acumen and experience with budgeting and cost control.
Knowledge of health and safety regulations.
Passion for hospitality and guest satisfaction.
Ability to work flexible hours, including evenings, weekends, and holidays.
A degree in Hospitality Management or a related field is a plus.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to lift and carry items weighing up to 50 pounds.
Benefits:
While our client currently does not offer traditional benefits such as health insurance or retirement plans, they believe in rewarding their employees fairly and competitively. In place of standard benefits, they are open to offering additional compensation and/or incentives that align with the unique needs and preferences of their employees. This can include, but is not limited to, performance-based bonuses, flexible working hours, and other financial incentives.
Our client is committed to creating a supportive and rewarding work environment and will work with successful candidates to ensure they are compensated in a way that reflects their contributions and dedication to their company.
How to Apply:
Our client requests that all applications be completed electronically to ensure a streamlined and efficient process. Please refrain from visiting their physical location to apply, as they are unable to accept in-person applications.
Be sure to upload your resume. Our client appreciates your cooperation and look forward to reviewing your application.
HR Pals acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics.
For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.
Assistant Manager
Manager Job 33 miles from Dallas
The Role:
At Freebird, product and people are the heartbeat of our story and the “sole” of our brand. Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building deep and genuine relationships with our customers. Those relationships have always been at the forefront of everything we do and is the reason why we are so excited to rapidly expand our store footprint throughout the U.S. As we experience hyper growth, we are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.
Beyond building beautiful stores we will be hiring teams of unique and diverse individuals that represent our brand and our mission in each region. These teams will be a part of shaping the voice and character associated with the Freebird name. These individuals will have the opportunity to career climb in a quickly growing company that puts people and product above all else.
The ideal candidate will be passionate, self-driven, and a highly organized individual with a desire to make a difference in people's lives. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level. Candidates must be well spoken and confident in their ability to interact with strangers, as well as be able to remain calm and organized at all times.
Responsibilities:
Leadership and Team Development
Contribute to a positive work environment that all employees are excited to come into, be challenged by, and contribute to
Be a proactive and solution-based contributor
Create and contribute to an environment where knowledge is being passed down successfully and feedback is welcomed
Lead by example, implement and uphold Freebird's standards amongst your peers and Stylists
Network/recruit within our four walls and in the community
Ownership of Stylists daily development and coaching “in the moment”
Ensure all employees understand company policies
Maintain a strong understanding of team/personal development (strengths/weaknesses, responsibilities)
Customer Experience
Exemplify, create, and uphold a positive and unique customer experience, ensuring all team members can successfully execute the Freebird experience
Actively manage training of all Stylists on the customer experience
Make every customer interaction memorable and unique to their individual needs
Continually build a clientele base and develop relationships in your community
Have your finger on the pulse of your sales floor and take ownership of all customer interactions
Build a strong knowledge of our Company story, product line, brand aesthetic, and philosophy to effectively teach and inspire our team and customers
Operations/Inventory Management
Analyze business trends and have a strong understanding of store numbers, best sellers, KPI's and put that knowledge to work
Maintain knowledge of stock room capacity and keep inventory neatly organized within it
Meet cleanliness standards on a daily/weekly/monthly basis
Ensure all operational policies and systems are being met daily
Visual Merchandising
Track best sellers and inventory weekly
Know when new shipment is coming and having a plan for where new shipment will be merchandised
Manage and teach company standards for all product styled on the floor
Ensure all store inventory is merchandised on the sales floor
Follow company merchandising guidance
Business Planning
Monitor business trends to work with Store Director ahead of time, to guarantee the team is staffed properly to drive business
Continuously assess business performance through reports and sales data to create action plans to improve results for the store
Learn the importance of planning and thinking through making the schedules
Relay critical business events/information to team members
Drive business results by maximizing daily sales goals, setting challenging goals for your team and recognize exceptional performance
Requirements:
2+ years relevant customer service experience in a fast paced, challenging, and creative customer facing environment
High School diploma required
Bachelor's degree in business or related field preferred
Excellent organizational, verbal and written communication skills
Able to work flexible schedules including nights, weekends and holidays
Compensation: hourly base rate + commission