General Manager
Manager Job 46 miles from Burton
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Problem solving, decision making and conflict-resolution skills.
Basic computer skills.
Must be able to work at least 42-48 hours in a minimum 5 day workweek.
Must be able to follow directions.
Must be able to work irregular hours, nights, weekends and holidays.
Must be able to multi-task and prioritize.
Ability to use restaurant planning tools.
Works with autonomy.
Complies with all Halo Burger Policies and Procedures, and all health and sanitation laws and regulations.
Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.
ENVIRONMENT: Frequent exposure to heat and hot liquid shortening while cooking. Frequent exposure to extreme cold when stocking food items/freezer. Occasional exposure to extreme temperatures based on variable weather conditions.
Compensation details: 48000 Yearly Salary
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Restaurant Management Opportunities
Manager Job 14 miles from Burton
Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a General Manager, you could be the one helping your restaurant management team and team members to success. You! And youre in the right place if youre here for: Weekly Pay Bonus Program* Discounted Curly Fries (and all our menu items for that matter) Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable InvolvementIgniting Dreams Grant ProgramTraining ContestsIgniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a General Manager, you will be the leader of your restaurants Meatcraft. You will help your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sale and profit goals, you will be responsible for ensuring that your restaurant is delivering the top meats. To qualify for this General Manager, best-brand-you-ever-worked-for job, you: Have at least one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Management
Manager Executive Compensation
Manager Job 41 miles from Burton
Tenneco is one of the world's leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 66,000 team members working at more than 200 sites worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.
This highly visible and key managerial position will work closely with the Senior Director, Executive Compensation in administering global executive compensation packages including base, annual incentive, and equity and cash-based long term incentive programs. This position will prepare key documents and analysis for the top leadership roles of the organization and ensure that the executive compensation team maintains compliance to all policies, procedures, and the overall Tenneco and legal governance. The position is be based in Northville, MI USA and reports directly to the Senior Director, Executive Compensation of the company.
RESPONSIBILITIES:
Administration and Analysis of executive compensation programs, annual and long-term incentive programs.
Researching market trends to evaluate the competitiveness of salaries globally
Track, forecast, and process bonuses for executive level leaders
Analyze, manage, and make recommendations to the jobs and leveling for executive level jobs
Work with local HR and regional Total Rewards on maintaining accurate executive data in SuccessFactors
Work with external vendors and tax department on the taxation of executive compensation programs
Develop and conduct communication on benefit plans with executives. Work with benefits team and vendors on maintaining an accurate record of eligible leaders in benefit plans.
Assist in the preparation and offering process for executive level positions
Help with global Executive annual review process for executive compensation packages
EDUCATION: Bachelor's degree or equivalent experience.
SKILLS & EXPERIENCE:
5+ years' experience in Total Rewards including experience in Executive Compensation
Strong attention to detail, exceptional follow through and consistently delivers results.
Strong project management skills - time management, prioritization and judgement are critical; ability to work well under pressure without compromising quality.
Ability to work independently and proactively in a high performing global organization.
Excellent communication skills, including written, verbal and presentation skills;
Demonstrated maturity and professional presence, comfortable interacting with senior executives.
A flexible, dynamic, proactive and empathetic individual; able to motivate self and others; easily accepts constructive input from others.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EVS Operations Manager Midnight Shift/May Vary
Manager Job 31 miles from Burton
Employment Type:Full time Shift:Rotating ShiftDescription:
Responsible for supporting the General Manager in oversight of the day-to-day operations of the Regional Health Ministry's (RHM) Environmental Services (EVS) Department.
Works collaboratively with all levels of leadership teams at RHMs and within the region. Assists in development and implementation of effective cost reduction plans and processes that support Trinity Health and RHM EVS goals, objectives, strategies, policies, and procedures. Ensures productivity improvement objectives are met, while cultivating service/product quality and customer satisfaction. Ensures the General Manager and RHM stakeholders are kept abreast of issues or problems impacting program efficiencies and effectiveness. Develops and trains talent to ensure program quality, sustainability, long-term growth, and development. Leads by exemplifying the mission, vision and values of Trinity Health and the Regional Health Ministry.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, supports and endorses senior leadership decisions, goals, objectives, and strategies.
Assists the General Manager in day-to-day management of the RHM's EVS department and ensures program service support objectives are met. Leads teams to provide a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to the General Manager in support of RHM stakeholders and EVS managers and colleagues in support of the overall management of EVS programs. Coordinates within the RHM:
Implementation of core program systems (Cleaning Practices and protocols, auditing tools, competencies, etc.)
Staff schedules and daily work assignments.
Special project cleaning schedules as designed and required to properly maintain standards of cleanliness, per local, regulatory and THS standards.
Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits as assigned.
Meets with direct reports and staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues and to encourage open dialogue for suggested process improvements.
Develops and administers Program Quality Evaluations and reviews Customer Satisfaction Survey scores for discrepancies and overall customer satisfaction for Hospitality Services. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies.
Interviews, hires, trains, appraises, counsels, and supervises staff as directed; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Trinity Health and THS policies and procedures. Reviews hiring justifications to ensure financial cost saving merit.
Ensures timely completion of annual performance appraisals as assigned by the General Manager; addresses colleague problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.
Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to develop a project plan for major projects with milestones to determine schedule of deliverables to advance project outcomes.
Participates in various RHM committees (Safety; Green; Disaster Preparedness; Infection Control; HR advisory, etc.) as required or selected and remains an engaged interdisciplinary team player in RHM operations.
Ensures all aspects of departmental operations function in a compliant, optimal and efficient manner that ensures patient and customer satisfaction.
Ensures that there are ongoing effective quality improvement programs within the department, inclusive of the cleaning, safety and infection control in the appropriate areas of the hospital.
Ensures safe conditions and procedures are followed at all times to minimize/eliminate workman's compensation claims and create a safe working environment for all Environmental Services colleagues.
Maintains accurate and appropriate records as required.
Demonstrates a cost-conscious attitude to time usage and consistently makes the best use of time.
May handle additional duties and responsibilities as needed or assigned.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
A comprehensive knowledge and understanding of Housekeeping/Environmental Services institutional management and hospitality management principles and practices as normally gained through a minimum of two to four years progressive Housekeeping and Environmental Services experience. Bachelor's degree and/or CHESP certification preferred.
Demonstrated knowledge and understanding of JCAHO, Federal, State and local laws, regulations and codes related to safety, sanitation and maintenance of the environment including bio-hazardous and infectious waste management.
Ability to work effectively in a diverse, collaborative, and team oriented culture.
Ability to develop methodologies for collecting and analyzing relevant data; to audit program processes; monitor quality; identify, problems and their root causes, and make recommendations for improvement.
Excellent leadership, analytical, organizational, planning, delegation, coaching, communication (verbal, written and interpersonal), and computer (MS Word, Excel, Outlook, PowerPoint) skills; with a continuous improvement mindset and ability to challenge conventional thinking at all levels of the organization.
A personal presence characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Ability to be a self-starter and independent worker able to manage multiple conflicting priorities and demands.
Ability to delegate responsibilities effectively and provide regular follow up to ensure objectives is met.
PHYSICAL / MENTAL REQUIREMENTS AND WORKING CONDITIONS
Works in a well-lighted, well-ventilated area. Occasionally exposed to normal hospital conditions.
Mobility and ability to stand, walk, bend, stoop and reach as necessary to manage environmental services duties (60% of the time).
TRINITY HOSPITALITY SERVICES MISSION STATEMENT
In the spirit of our guiding behaviors, as stewards of Trinity Health, our pledge is to deliver culinary, nutritional and hospitality excellence in a compassionate and innovative manner to all we serve across our ministry.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Staff Manager
Manager Job 38 miles from Burton
Are you prepared to explore the possibilities?
The Western and Southern Life Insurance Company seeks a dynamic and experienced Financial Services Staff Manager to join our team. In this role, you will oversee the recruitment, training, and development of financial representatives, ensuring they have the tools, resources, and support necessary to succeed. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for helping others achieve their financial goals.
As a Staff Manager, you will:
Recruit, develop, and engage your team of financial representatives, assuming accountability for achieving the sales goals established for your staff or agency.
Deliver training that enhances the skills and knowledge of your financial representative staff by providing ongoing coaching and mentorship.
Monitor and evaluate the performance of financial representatives, providing constructive feedback and implementing improvement plans as needed. Set performance goals and track progress to ensure alignment with company objectives.
Work closely with financial representatives to develop and maintain strong client relationships, assisting in resolving client issues and ensuring a high level of client satisfaction.
Compensation & Benefits:
Competitive salary with performance-based incentives.
Comprehensive benefits package, including medical, dental, a company-funded pension plan, long-term incentive rewards, and a generous 401(k) match.
Opportunities for professional development and career advancement.
Collaborative and supportive work environment.
The backing of a company consistently recognized for its financial stability, operating performance, and over 135 years of financial strength.
Minimum Qualifications:
A State Life and Health Insurance license is required.
Series 6 preferred, and Series 63 (where required).
Minimum of two years of experience in life insurance sales.
Proven ability to recruit, train, and develop high-performing teams.
Strong problem-solving skills and the ability to make sound decisions under pressure.
If you are ready to be challenged, we encourage you to explore the possibilities and apply today!
Operations Manager
Manager Job 47 miles from Burton
EverLine Coatings and Services is a premier line painting and maintenance company that proudly has a location in Ann Arbor/South Detroit. We provide high quality line painting and pavement maintenance services for parking lots, roadways, parkades, and warehouses.
Our success is a direct result of our dedicated team. Every employee at EverLine is committed to providing complete customer satisfaction in the delivery of our services. We work hard, have fun and have an amazing corporate culture. Our teams are DRIVEN. Dedicated, Resourceful, Integrity-Focused, Value-Based, Excelling, and Nourishing. Are you ready to make an impact?
We are seeking an Operations Manager for our Ann Arbor/South Detroit crew.
As the Operations Manager, you will perform a wide variety of projects for various clients across the region. This is a full-time position.
WHAT YOU'LL DO
● Manage day-to-day shop operations while leading technicians and maintenance crews
● Use equipment to perform line painting, asphalt crackfilling and sealcoating, power washing, epoxy flooring, and more
● Lead operations for key clients while managing reports and data for all jobs
● Review and maintain equipment
● Manage site visits, quality assurance, and safety for all crews
WHAT YOU BRING
● A Michigan driver's license with a clean driving record and a reliable mode of transportation
● Self-motivation, critical thinking, and the ability to solve problems
● Punctuality, organization, and attention to detail
● At least 5 years of site leadership experience
● Experience with small engines (like lawnmowers) and/or paint sprayers
● The ability to work well independently unsupervised
WHAT WE OFFER
● All the equipment, tools, software, data, and training you need to be successful.
● A challenging, fun atmosphere with a great team.
● Competitive wages, flexible working schedule (including opportunities to travel), and benefits
EverLine is committed to diversity in its workforce and is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.
Service Manager
Manager Job 29 miles from Burton
Our Client
Located in Oakland County, our client is a provider of manufacturing solutions, specializing in CNC machines, automation systems, and precision machining services. Customers of our client include those in automotive, aerospace, medical, and general industrial sectors.
The Service Manager Position
The Service Manager leads all aspects of customer service operations, including repairs, rebuilds, maintenance, and installations for CNC machines, automation, tooling and more. The position will manage the service team, ensure customer satisfaction, and oversee quoting, scheduling, and invoicing to maintain department profitability.
The Service Manager also involves developing customer relationships, maintaining service processes in the company's Aris system, managing department tools, and overseeing employee training. The position supports other departments as needed and ensures up-to-date knowledge of all company products is shared internally and with customers.
Targeted Experience, Skills, and Abilities
15+ years' experience managing service or maintenance personnel.
10+ years' experience servicing PLC controlled machinery; CNC Milling Systems a plus.
Understanding of mechanical, hydraulic, electrical, and laser systems.
PLC programming experience required.
Strong trouble shooting ability under high stress situations.
Understanding of German language preferred but not required.
Compensation, Benefits, and Structure
The position is full-time and permanent, with a competitive wage based on skills and experience. In addition, the Company offers 100% employer paid Medical, Dental, and Vision insurance, a 401K with a Company match and immediate vesting, paid time off, ongoing career development and training, and a team-based work environment.
The Recruitment Process
The recruiting process is designed to ensure that we make the right hire for this position and includes a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test.
Our Client is an Equal Employment Opportunity Employer!
Unit Manager
Manager Job 4 miles from Burton
Sign-on Bonus - $10,000
Are you an RN looking for a leadership role? Do you have a passion for leading and teaching other skilled nursing staff? The RN Unit Manager provides, plans, coordinates or manages nursing care and health education for nursing home guests.
At Ciena Healthcare, we take care of you too, with an attractive benefit package including:
Competitive pay,
Life Insurance,
401K with matching funds,
Health insurance,
AFLAC.
Employee discounts
Tuition Reimbursement
SPOTLIGHT, our virtual community and rewards and recognitions program, exclusively for Ciena staff members
In addition, we will help you advance your career with tuition reimbursement, discounts and other support.
You will join an experienced, hard-working team that values communication and strong teamwork abilities.
Responsibilities
Supervises nursing care provided by Registered Nurses (RN), Licensed Practical Nurses (LPN), Certified Nursing Assistants (CNA) and others.
Reviews and implements all nursing procedures and systems.
Assesses and evaluates the systems which facilitate the delivery of quality guest care and performance of staff.
Uses a systematic approach in the nursing process to provide individualized nursing care.
Contributes to the guest assessments (MDS/CAA's) and the development and implementation of a plan of care.
Evaluates guests' responses to nursing interventions.
Understands the rational for the use of medications and treatments and correctly administers as needed.
Qualifications
Current state nursing licensure required.
Current CPR certification and additional certification in a nursing specialty desired.
Management or supervisor experience in long-term care or geriatric nursing preferred.
About Ciena Healthcare
Ciena Healthcare is Michigan's largest provider of skilled nursing and rehabilitation care services.
We serve our residents with compassion, concern, and excellence, believing that every one of them is a unique person who deserves our best each day that we care for them. If you have a passion for improving the lives of those around you and working with others who feel the same way, Ciena is the place for you!
#IND123
Restaurant Manager
Manager Job 33 miles from Burton
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. ResponsibilitiesSupervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guest patronage Aid in all financial budgeting operations to maximize profitability
Qualifications
At least 1-2 years' of full-service restaurant management Flexibility in working hours and a willingness to cover shifts as needed Ability to multi-task, organize, and prioritize work
Retail Manager
Manager Job 39 miles from Burton
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting.
Who You Are:
You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
You thrive in a high-energy, fast-paced, customer-focused environment
You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.
What You Will Do:
Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback.
Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people.
Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same.
Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately.
If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path.
Job Benefits:
Compensation: $18.00-$25.00(based on experience)
Comprehensive health insurance package with an employer contribution
401K available after 1 year of employment
Employee Discount
Opportunity to be a critical member at a people-centric, fast-growing company
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
Retail Store Manager
Manager Job 38 miles from Burton
Twelve Oaks Mall- Novi, MI
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott's purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.
Your Responsibilities
You're Customer Focused: You strive to create a customer centric environment through a “customer is our boss” mentality. You believe in and teach the WOW Service Principles to build strong guest connects with a goal of making a difference in every customer's day!
You Drive Results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. You're entrepreneurial minded at your core and you create, manage, and own your store's business plan.
You Build Networks: You're obsessed about recruiting, hiring, and retaining a high-performing team! You increase brand awareness by building strong relationships. You build unique connections with guests and organizations that further business growth and philanthropic goals. You acquire new customers through traffic driving efforts that increase brands impact.
You Believe in Developing Talent: You're an advocate for your team's growth and development. You explain, teach, and inspire daily! You focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement. You believe in cultivating people and watching them flourish into their best selves!
You Instill Trust: You're a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always.
You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You articulate a clear and compelling message and provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews. You actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
You are Nimble: You find ways to thrive no matter what area of the business you are supporting. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
You Collaborate: You champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
You are Action Oriented: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
You Display Courage: You know that leadership is a courageous act that requires overcoming fear to do the right thing. You are comfortable with tough situations, and you find ways to champion ideas, positions, and others. You care personally about people, and you challenge them directly to achieve greatness!
You Ensure Accountability: You take responsibility and have a “do what I say I'm going to do” mentality. You are answerable for your own actions and the actions of those you lead. Because of this you instill confidence and earn the respect and buy in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem solving.
You Make Good Decisions: You're the calm in the storm and rely on a mixture of analysis, wisdom, experience, and judgment to guide you. You know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act!
Minimum Requirements
Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Our Ideal Candidate Will Have
Bachelor's degree or equivalent work experience
You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
You've led functional teams in a retail management role previously
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You lead and develop teams and define success as having a significant impact on other's careers
You have excellent communication and conflict management skills.
Business acumen is a part of your everyday language and analyze reporting to drive sales
You have flexible availability - you're available to work when the guest shops!
You have strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
Ability to relocate long-term to pursue career growth opportunities is strongly preferred
We are an equal opportunity employer and value diversity at our company.
GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1465)
Manager Job 38 miles from Burton
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which include asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests
Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
Execute inbound, replenishment, backroom and signing processes for GM areas
Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas
Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
Operate power equipment only if certified
Follow processes accurately with attention to detail, monitor own progress
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do
You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
Welcoming and helpful attitude toward guests and other team members
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step processes
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at .
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
Sales Assistant Manager (Automotive mfg)
Manager Job 47 miles from Burton
We are seeking a dynamic and driven individual to join our team as a Sales Assistant Manager for Automotive parts manufacturer in the Warren, MI area. The Sales Assistant Manager will be instrumental in understanding and representing the sales data landscape of our company. They will focus on generating new business and closing sales. They will be responsible for activities such as prospecting, lead generation, developing and managing customer relationships, and closing deals. They are often external facing, meaning they may engage directly with customers. will analyze sales figures, market research, and industry trends to help make informed decisions about sales strategies and goals. They will also provide support to the sales leadership team, ensuring that the sales team has the resources they need to close deals successfully. They may be responsible for tasks such as data entry, lead tracking, order processing, creating sales reports, and other administrative or operational tasks that support the sales team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work collaboratively with the sales and marketing teams.
Essential Duties and Responsibilities:
Responsibilities may include, but are not limited to
Reporting: Develop regular reports on sales trends, customer behavior, and market analysis. Present findings to the sales team and upper management in a clear and concise manner.
Forecasting: Use historical data and market trends to create accurate sales forecasts. Assist in setting
Sales management: Issuing invoice, entry sales data to system, collecting account receivable, supporting to solve delivery issue/ customer claims.
Sales Data Analysis: Collect, analyze, and evaluate sales data to track performance against sales targets and identify areas of opportunity or underperformance.
Performance Tracking: Monitor ongoing sales performance, comparing actual results to forecasted figures, and suggest adjustments to strategies, as necessary.
Market Research: Conduct market research to identify latest trends, competitive behavior, and customer preferences.
Collaboration: Work closely with the sales and marketing teams and manager to understand their needs and provide support for sales initiatives.
Customer service: Engage directly with customers, developing and managing customer relationships, and closing deals.
Sales Strategy: Assist in the development of effective sales strategies and marketing campaigns by providing data driven insights.
Process Improvement: Continuously seek to improve data collection and analysis processes for greater efficiency and accuracy.
QUALIFICATIONS AND SKILLS:
Minimum of bachelor's degree in Business, Engineering or related discipline or the equivalent combination of education and experience.
A minimum of 5 years of related experience, preferably in a manufacturing environment.
Strong interpersonal/communication (verbal and written) skills.
Proven experience as a Sales Assistant Manager or similar role.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing, and presenting findings.
Experience with data visualization and business intelligence tools such as Tableau, Power BI (Business Intelligence), etc.
Advanced proficiency in Excel (pivot tables, lookups, etc.).
Excellent verbal and written communication skills.
Assistant Manager
Manager Job 38 miles from Burton
We are purpose-driven company. We believe in the power of hair and how it can make people feel happy, secure, and confident. We offer a complete array of hair loss treatment solutions for all types and stages of hair loss. Our solutions are tailored to perfectly meet the needs of our clients.
To deliver on our purpose, in addition to the skillsets and qualifications requirements of this position, belief in our core values is highly important to us. Our five core values are: care; trust; passion; humility; and gratitude. These values shape and drive our actions and behaviors, allowing us to change lives.
As an Assistant Center Manager you will play a crucial role in assisting the center manager in all of the operations of center which includes growth, revenue, experience and profitability. If you are a compassionate, driven and motivated individual, this job is for YOU! You will get to know the client and ask the right questions to help them find the right hair loss solution for their specific needs and lifestyle and guide them through their hair loss journey.
This is more than a sales position. You'll have the ability to truly make a difference in someone's life and help our clients put hair loss in their control to regain their confidence.
What you should expect to do:
• Establish strong and collaborative relationships with clients
• Ensure collection of monthly client fees
• Ensure successful conversions/ renewals, membership changes, and add-on sales
• Facilitate new client protocol and manage client's benefits usage.
• Provide sales backup while complying with business rules and sales professional standards
• Perform duties as assigned such as center organization and cleanliness, processing payroll, performance
management, supervising, and employee training, etc.
Qualifications:
• At least one (1) At least one (1) year of management or administrative experience; strong consultative sales experience a plus
• Relevant sales and long-term client relationship experience
• Excellent communication and team-leading skills
Bachelor's degree with a major in business preferred or equivalent work experience
Receive the best benefits in the industry, including:
Create additional opportunities with local networking, personal social media, and promoting the HairClub brand.
Paid vacation days, paid holidays, and personal days starting the day you are hired!
Comprehensive health benefits (medical, dental, life insurance and more)
A 401(k)-retirement savings plan with company match after one year!
Tuition reimbursement after one year!
Company-paid training when you are hired and throughout your career with HairClub.
Are you a People Leader looking for a challenge and a place to GROW, look no further!
ASST STORE MGR in ORION TOWNSHIP, MI S14715
Manager Job 25 miles from Burton
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at
Job Details
GENERAL SUMMARY:
The Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits. The Assistant Store Manager also performs stocking and cashiering functions, and performs other duties as necessary to maximize profitability and customer satisfaction while protecting company assets and reducing losses.
DUTIES and ESSENTIAL JOB FUNCTIONS:
Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
Open and close the store a minimum of two days per week.
Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Assist with management of the store in the Store Manager's absence.
Qualifications
KNOWLEDGE and SKILLS:
Effective interpersonal, written and oral communication skills.
Ability to solve problems and deal with a variety of situations.
Good organization skills with attention to detail.
Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Ability to perform cash register functions and generate reports.
Knowledge of cash, facility, and safety control policies and practices.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Ability to drive own vehicle to the bank to deposit money.
WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent strongly preferred.
One year of experience in a retail environment and six months supervisory experience preferred.
WORKING CONDITIONS:
Frequent walking and standing
Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
Occasional climbing (using step ladder) up to heights of six feet
Fast-paced environment; moderate noise level
Occasional exposure to outside weather conditions
Occasional or regular driving/providing own transportation to make bank deposits, attend management meetings and travel to other Dollar General stores.
Dollar General Corporation is an equal opportunity employer.
Unit Manager (RN)
Manager Job 40 miles from Burton
Unit Manager/Nurse Supervisor Registered Nurse (RN) We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Facility: MediLodge of Farmington
Why MediLodge?
Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start a rewarding and stable career with MediLodge today!
Summary:
The Unit Manager Registered Nurse is responsible for directing the entire operation of a nursing unit in a long-term care healthcare facility.
Qualifications:
Education:
Graduate of accredited school of nursing, degree preferred.
Licenses/Certification:
Licensed as a Registered Nurse (RN) (if state requires)
Valid CPR teaching certificate, if applicable.
Experience:
Three years of nursing experience, of which one year was in a long-term care environment.
Job Functions:
Performs General Management Functions such as hiring, disciplining and evaluating employees.
Plans and facilitates meetings and committees to address resident care issues for the unit.
Manages area of responsibility with the goal of achieving and maintaining the highest quality of care possible.
Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development and continuing education of nursing staff members.
Contacts physicians as necessary and ensures physicians interventions are timely and appropriate.
Reviews staffing patterns and census of nursing units and reassigns personnel when necessary to ensure staffing meets resident needs and budgetary controls.
Monitors the clinical operations of the unit and resident's conditions and ensures that appropriate and quality care is administered.
Obtains medications, supplies and medical records needed to provide safe, efficient, and therapeutic care to residents on a continuing basis.
Assists in the orientation of new personnel, monitors their skills and guides and observes staff that may need assistance with procedures.
Participates in facility “QA” program.
Performs other tasks as assigned.
Knowledge/Skills/Abilities:
Skilled in motivation of staff and leadership.
Skilled in work assessment.
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Knowledge of state and federal requirements for accreditation and certification.
Possesses basic computer skills.
Ability to work with a culturally diverse resident and employee population.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Insurance Customer Service Manager
Manager Job 34 miles from Burton
Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA.
If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987.
As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available.
Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry!
Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA.
Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction.
Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates.
Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies.
Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows.
Identify operational shortcomings and devise strategies to enhance customer service and streamline operations.
Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency.
Foster the professional growth of each team member, aiding them in achieving their career aspirations.
The ideal candidate should possess a bachelor's degree from a college.
A minimum of five years of experience in customer service within the commercial insurance industry is required.
Holding a Michigan PC Insurance License is preferred.
Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary.
Business Manager
Manager Job 32 miles from Burton
Mission: The mission and special purpose of Michigan Lutheran Seminary is to prepare high school students for the public ministry of the gospel, encouraging them to enroll in Martin Luther College, the WELS' college of ministry. Function - Scope Statement:
Administers the business affairs of Michigan Lutheran Seminary (MLS), ensuring compliance with federal and state regulations, generally accepted accounting principles, and WELS policies. Provides support for financial planning and analysis. Serves as a key member of the MLS administration, reports to the MLS President, and is a key member of the Synod's advisory team for financial planning and analysis. As such, this position maintains a dotted-line relationship to the WELS Chief Financial Officer.
Essential Duties:
* Provide leadership and direction for all activities of the Business Office, including supervision of Accounts and Payroll Manager and Accounts Payable Specialist.
* Serve in an advisory capacity to the President, Executive Council, and Governing Board
* Prepare and manage the MLS financial plan.
* Identify opportunities for enhancing revenue and increasing efficiencies.
* Prepare, verify, and post business activity to the general ledger on a monthly and quarterly basis.
* Manage the analysis and reporting of MLS finances to the MLS Executive Council, MLS Governing Board, and WELS.
* Prepare year-end closing and all necessary reports for the audit.
* Monitor the financial status of the MLS concessions and bookstore.
* Direct the management of cash and investments.
* Oversee the administration of student accounts and financial aid.
* Develop policies and procedures for the procurement of goods and services for MLS.
* Administer and develop HR policies and procedures.
* Oversee the property and casualty risk management program to protect MLS against financial loss.
* Review exposures and identify hazards, consult with WELS risk management, and recommend loss control measures to avoid and mitigate losses.
* Advise the Vice-president and the Superintendent of Buildings and Grounds on the management of the campus and facilities, including new construction.
* Advise the Vice-president and the IT Director on the management and implementation of campus technology.
* Advise the Dean of Students and the Food Service Manager on the management and operation of the campus food service.
* Along with the MLS President, serve as a liaison between MLS and the MLS Foundation, coordinating and managing efforts for the benefit of MLS.
* Carry out other duties as assigned.
Qualifications
Qualifications:
* Master's Degree (MBA) and/or CPA; or Bachelor of Business Administration with ten years related experience and/or training; or, equivalent combination of training and experience
* Ability to manage multiple major assignments simultaneously and meet deadlines
* Excellent planning and follow-up skills
* Strong analytical, problem-solving, and negotiation skills
* Strong interpersonal and customer service skills
* Strong management and supervisory skills - knowledgeable about personnel selection and performance appraisals
* Experienced in both Google Suite and Microsoft products
* Excellent oral and written communication skills
* Experienced in developing and delivering presentations
* Experienced in project management
* Team player - able to interact professionally and collaboratively with colleagues, constituents, parents, students, and the general public
* Ability to plan and conduct meetings, producing necessary outcomes through a thorough, collaborative group process
* Flexible and adaptable
* Willingness to travel on a limited basis
* Able to transport materials/supplies for meetings
Customer Service Manager
Manager Job 33 miles from Burton
Mrs. Michael is Hiring an Experienced Customer Service Manager!!!! “Calling awesome Problem Solvers, COME IN awesome Problem Solvers”… When you get on the phone with folks, they just brighten. You have this feel for how to be calm and caring on the phone.
People say that talking with you has made their day.
It's who you are. you're a genuinely nice person.
You don't want to admit it, (because you're humble too), but you're a silver-tongued, organizational, goal-conquering STAR. YOU may not even realize how special you are; But we do! And we'd sure like to meet you.
A Leader over our Call Center and Dispatchers are like our Controllers of our air traffic controllers, connecting our customer service and our response teams together to deliver a fast, seamless experience for our customers.
So yes, this is an extremely important position. It's a job we respect enough to know it requires a special skill set and the right personality to do it RIGHT.
If you've got all that down, we wanna meet you! Just tell us your availability to work and when's best for an interview. But wait! -we're looking for very detailed people, not people who simply skim job postings and shoot out resumés with the places they've worked. So in addition to the resume I'd like you to attach a letter telling us your STORY, where you come from and where you want to go with your job and your life, what motivates you. Oh, and just to weed out the sloppy, inattentive people just skimming lightly for jobs, let's do this: …But you ARE actually reading all this, aren't you? Excellent. Here's to detailed people like you!
Once you've contacted us, we'll look over everything you sent. Then we'll contact you for an interview if you make the cut. And if you're the right fit, trust me, this really is a fun place to work.
We have parties.
We joke.
We laugh.
We work hard.
And I always take care of my team, with the money and career advancement opportunities that make you feel VALUED. Because we know that happy employees make happy customers!
I'm looking forward to meeting you.
Requirements
Responsibilities
- A Customer Service Manager plays a vital role in overseeing and ensuring the efficiency and effectiveness of a company's customer service operations
-Nurture a culture of positive accountability for both opportunities for your direct reports as well as our management team to ensure we are handling all customer concerns in a timely manor.
-Their role may encompass a broad spectrum of responsibilities, depending on the company's size, industry, and the specifics of its customer service strategy
Operational Oversight :
Monitor daily customer service operations, ensuring processes are smooth and efficient
Review and implement best practices for customer service operations
Address operational bottlenecks and propose solutions to enhance productivity
Ensure the field technicians schedules are dispatched in an efficient manner
Team Management :
Lead, train, mentor, coach, and develop customer service representatives and dispatchers
Develop and revise scripts used by direct reports
Manage scheduling to ensure full coverage during operating hours
Performance Metrics :
Develop, track, and report key customer service metrics
Responsible for KPIs for the call center
Monitor team performance against set goals, providing regular feedback and devising strategies for improvement
Stakeholder Communication :
Act as a liaison between the customer service department and other company departments
Provide feedback to the management on customer insights, needs, and feedback
Process Improvement :
Evaluate current customer service processes and procedures
Recommend and implement changes to improve efficiency and customer satisfaction
Technology Utilization :
Stay updated with the latest customer service technologies
Oversee the implementation and utilization of customer service tools and software
Handle and resolve escalated customer complaints or complex issues
Feedback Loop :
Collect feedback from the customer service team and customers to inform process enhancements
Budget Management :
Assist in the preparation of the customer service budget and ensure operations stay within budget
Benefits
Professional, team-oriented work environment
24 / 7 free onsite gym
Holiday parties
Company lunches
Weekly meetings
Weekly vendor trainings
Opportunities for advancement
Supportive management
Health, Vision, Dental Insurance
401K with company match
Generous PTO and paid holidays
Staff Appreciation Days / Week
Short-Term Disability
Salary of $60,000
Salary Description $60,000
Application Engineering / Customer Service Manager
Manager Job 47 miles from Burton
The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
Develop a strong relationship with our top customers to create a platform for an open dialog of communication.
Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines.
Learn the basics and the application of all of our products so support can be provided to direct reports.
Process orders and quotes as necessary to assist in timeliness.
Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer.
Oversee and ensure all invoicing is carried out each month at the branch.
Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch.
Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations.
Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives.
Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches.
Evaluate staff's work performance through semiannual reviews.
Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel.
Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products.
Other duties and responsibilities that management may deem necessary.
Education/Skills/Experience
Required:
Three to five years previous customer service and engineering management experience
Bachelor's degree in related management field or equivalent experience
Strong communication skills, written and verbal
Strong analytical, numerical and reasoning abilities
Experience in customer interactions and relationships
Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others
Initiative- Engages in proactive behavior and ability to take action with minimum direction
Adaptability- Responds effectively to changes
Excellent Microsoft Office skills
Preferred:
Industrial distribution experience
Inventory management experience
Product knowledge