Loss Mitigation Specialist resume examples for 2025
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Loss Mitigation Specialist Resume
Jesse Ruiz Loss Mitigation Specialist 32814 S. Oak St., Chicago, IL | (350) 555-9225 | jruiz@example.com Work Experience Loss Mitigation Specialist, HSBC North America Holdings - Chicago, IL 2019 Managed 120+ delinquent, Skip Trace and Foreclosure accounts while consistently achieving on average more than 150% off monthly goals. Adhered strictly to compliance and operational risk controls in accordance with company and FDCPA regulatory standards. Handle the review of foreclosure affidavits and execution of the document so foreclosure can proceed. Located hard to find delinquent customers. Managed a call queue of 15-1800 delinquent accounts.. Collections Specialist, Alliance Data - Lenexa, KS 2017 - 2019 Provided excellent customer service; telephone communication mode. Collected on customer accounts 3-6 months delinquent. Signed up new accounts for cable, phone, and internet. Negotiated collection of high volume of severely delinquent accounts beginning after charge-off. Agent, Alorica - Tulsa, OK 2016 - 2017 Provide problem resolution for customers. Leasing Agent, Baird & Warner - Oakbrook Terrace, IL 2014 - 2015 Respond to phone and email inquiries and requests; provide superior customer service, complete information and ensuring timely follow-up. Developed good tenant relations by utilizing professional communication at all times. Entered the lease in the property management software, AMSI. Recruited several property management companies to work with American Realty. Skills Education Master's Degree Marketing 2015 - 2016 DePaul University - Chicago, IL Bachelor's Degree Business 2011 - 2014 DeVry University - Oakbrook Terrace, IL |
How to write a loss mitigation specialist resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the loss mitigation specialist role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in loss mitigation specialist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some loss mitigation specialist interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical loss mitigation specialist skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a loss mitigation specialist resume:
- Customer Service
- Loan Modifications
- Foreclosure Process
- Inbound Calls
- Loss Mitigation Options
- Payment Arrangements
- MSP
- Credit Reports
- FHA
- Delinquent Accounts
- Bank Statements
- Deed-In-Lieu
- Fannie MAE
- Financial Statements
- Tax Returns
- Outbound Collection Calls
- FDCPA
- Investor Guidelines
- Mortgage Loans
- Customer Inquiries
- REO
- Workout Options
- Freddie Mac
- FNMA
- Loss Mitigation
- Strong Negotiation
- GSE
- BPO
- Mortgage Payments
- HUD
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write loss mitigation specialist experience bullet points
Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.
- Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
- What were your responsibilities or goals?
- How did you accomplish them?
- Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )
Here are examples from great loss mitigation specialist resumes:
Work History Example #1
Loss Mitigation Specialist
OMD Worldwide
- Ordered BPO appraisals to establish the properties estimated value from the time of purchase to present.
- Drafted customer correspondence, including delinquency notifications and bankruptcy documents.
- Researched loans with questionable activity such as the application of payments and proper foreclosure notification.
- Contacted Pre-Foreclosure and Foreclosure departments to negotiate down payments of delinquency owed after Attorney fees have been added.
- Advanced knowledge and experience processing FHA, VA, Construction, USDA, Conventional, Refinance, Employee and Purchase loans.
Work History Example #2
Loan Counselor
Federal Home Loan Mortgage
- Managed five Lenders/Servicers and reduced our credit losses with a savings over REO of $2.3M as a Workout Specialist.
- Received certification of Home Affordability Modification Program (HAMP) and, Home Affordability Foreclosure Alternative (HAFA).
- Appointed lead contact for new Standard Modification in compliance with FHFA directive alignment with FHLMC and FNMA.
- Facilitated effective communication between doctors and patients when the patient did not speak English.
- Reflected student-centered attitude while counseling student loan borrowers regarding requirements for loan deferment, forbearance, and rehabilitation options.
Work History Example #3
Loan Counselor
U.S. Bank
- Included calculating the loan modification, by using a macro, after customer has qualified for HAMP or banks loan modification.
- Completed Deed-in-Lieu of Foreclosures that reduced foreclosures and saved the bank legal fees.
- Managed mortgage accounts between 90-180 days delinquent, by providing counseling, and money management advice to clients in preventing foreclosure.
- Solicited HAMP modification package and advised of options as an alternative to foreclosure such as short sale and deed in lieu.
- Mentored two junior Loan Closers in effective time management, work flow coordination and client communication while transitioning to Team Lead.
Work History Example #4
Loss Mitigation Specialist
Bank of America
- Generated state required letters for foreclosure proceedings to commence
- Evaluated communications from FC counsel related to disputes, contested foreclosure actions or pending litigation and routed per guidelines.
- Ensured proper communication is held between bank and foreclosure attorney to properly postpone and prevent erroneous foreclosure sales.
- Managed Special Project monthly for 250 HUD 184 Indian Loans documenting review findings on Excel spreadsheet according to special HUD guidelines.
- Followed FDCPA banking rules and collection practice regulations.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Master's Degree In Marketing
DePaul University, Chicago, IL
2015 - 2016
Highlight your loss mitigation specialist certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your loss mitigation specialist resume:
- Certified Management Accountant (CMA)
- Certified Criminal Justice Specialist (CCJS)
- Certified Resume Specialist: Accounting and Finance (CRS+AF)
- International Accredited Business Accountant (IABA)