Loss Mitigation Specialist job description

Bilingual Loss Mitigation SPOC (Remote)

Location
Work From Home United States

Job Summary
The Loss Mitigation Single Point of Contact (SPOC) serves as a main point of contact for borrowers facing a financial hardship and requesting loss mitigation assistance by offering support and guidance during the loss mitigation review process.

All functions must be completed within the production and quality standards. Role requires utilization and understanding of multiple servicing systems, applications and reporting. Role requires accuracy and attention to detail, strong organization skills, independent problem solving ability and excellent communication skills.

Job Responsibilities:
85% Perform Functions of a Loss Mitigation SPOC. Role requires the ability to perform multiple functions throughout the Loss Mitigation SPOC process under general supervision, including:

Communicate directly with the borrower to explain loss mitigation options, how to apply for assistance, and provide status updates during the review period.Coordinate the receipt of all necessary documents and notify the borrower of any required documents necessary to complete the application Timely respond to borrower requests and/or messages Properly document all borrower communications in Flagstar Bank's system of record Obtain and evaluate all relevant information to handle inquiries and complaints correctly and in a timely manner Maintain knowledge of regulatory and investor/insurer requirements and timeframes that may impact default servicing operations.Understand key performance and risk indicators in the Loss Mitigation Process, and how individual role contributes to meeting or exceeding these goals;Maintain and practice sound judgment in all aspects of role

15% Other.
Reinforces culture of shared ownership and accountability for results.Collaborating with other default servicing teams, and other internal teams, to assist in the continued development of a best in class default servicing oversight operation.Perform additional responsibilities as assigned by manager.

Job Requirements:

At least 1 to 3 years of default mortgage financial services experience required, preferred in Loss MitigationAdvanced proficiency in Spanish and English language skills Self-Driven, Personally Accountable PersonalityUnderstanding of MS Office Suite with intermediate technical and computer skills. Specifically an ability with Microsoft ExcelAbility to navigate quickly within various computer programs.Excellent verbal and written communication skills, as well as strong listening skills Exceptional analytical and problem solving skills with an ability to think quickly under pressure.Ability to handle high production volume and answer customer questions in a timely manner.Ability to look for ways to improve and promote quality.Ability to work independently with limited supervision.Ability to work varying shifts including evenings and weekends.Willingness to work in a team environment Confident and efficient work approach with a customer focus

Internal Use Only: Job Band J-Hourly

The CDC Foundation helps the Centers for Disease Control and Prevention (CDC) save and improve lives by unleashing the power of collaboration between CDC, philanthropies, corporations, organizations, and individuals to protect the health, safety and security of America and the world. The CDC Foundation is the go-to nonprofit authorized by Congress to mobilize philanthropic partners and private-sector resources to support CDC's critical health protection mission. Since 1995, the CDC Foundation has raised over $1 billion and launched more than 1,000 programs impacting a variety of health threats from chronic disease conditions including cardiovascular disease and cancer, to infectious diseases like rotavirus and HIV, to emergency responses, including COVID-19 and Ebola. The CDC Foundation managed hundreds of CDC-led programs in the United States and in more than 140 countries last year. Learn more at www.cdcfoundation.org.

The CDC Foundation is working with CDC and state and local health authorities to provide surge staffing that is crucial to the nation's COVID-19 response. We are seeking candidates for a Vaccine Demand Strategist role. This position will collaborate with teams and individuals to create COVID-19 vaccination strategies in public health departments. The candidate we are seeking will be a well-rounded marketing professional who can collaborate with health departments to support communications, social listening, partnerships, and community outreach needed to build demand for and confidence in COVID-19 and other routine vaccines.

An ideal candidate for this role has juggled multiple priorities in a fast-paced environment, maintained a high level of professionalism, and crafted timely communications to multiple stakeholders, always taking the stakeholders' needs into account. The role requires the ability to assess data, identify barriers based upon data analyzed, and identify and initiate strategies to help remove barriers to vaccination. This position provides an excellent opportunity to hone organizational, project management, and audience-centered writing skills, in addition to building a strong knowledge base about work with state and local health jurisdictions.

Job HighlightsPosition Title: Covid-19 Mitigation Specialist Location: This position will work remotely for the foreseeable future. In the office, attendance may be needed for specific events with adequate advanced notice.Position End Date: 6/30/2023 Salary: $72,000

Qualifications:Bachelor's degree in related fields (e.g., communications, marketing, journalism, public relations, public health, behavioral health, and public policy). MPH or equivalent master's preferred Minimum of 1 - 5 years of related experience in public health and monitoring and evaluation experience.Demonstrated ability to conduct quantitative and qualitative analyses on social media, news media, or other information sources to inform programmatic efforts Demonstrated ability to create strategies that are evidence-informed to achieve behavioral, communication, and or public health objectives Experienced in developing risk communication and public communication materials and products (e.g., talking points, briefs, handouts, PSAs, social media content, and FAQs) Ability to translate scientific and medical content into plain, easy to understand, language for different communication products tailored for specific audience segments Demonstrated ability to identify and engage partners and stakeholders, foster new or current partnerships (e.g., with CBOs (Community Based Organizations), national organizations, and state and federal agencies), and conduct advocacy, outreach, and community engagement activities Experience developing and implementing behavior change strategies to improve public health Experience working on addressing health and/or social disparities and advancing health equity Experience working in a fast-paced work environment with tight deadlines Experience in preparing, reviewing, and submitting progress reports Ability to manage relationships professionally with individuals at all levels, including staff and external partner organization contacts Driven; motivated to succeed; a self-starter

Preferred Skills and ExperiencesBehavioral science or public health training or experience Previous work on communication efforts to reach priority audiences Verbal and written communication skills in both English and SpanishPreviously worked on COVID-19 mitigation or vaccination efforts Previous experience working in multicultural workplaces and settings Superior multi-tasking and organization skills. Must manage multiple simultaneous projects and prioritize assignments and tasks, accordingly, remaining flexible to changing priorities and new initiatives

Responsibilities:Conduct jurisdiction-level quantitative and qualitative analyses of different data sources that have an impact on vaccine demand and uptake including mis/disinformation Disseminate messaging through social media, news media, and internal data sources Utilize national and international resources to put local findings into larger context Work with CDC and other partners to help inform national social listening activities Develop evidence-based behavioral strategies to build demand for COVID-19 vaccines Support the health department's implementation Develop products and materials and provide communications support Work collaboratively with internal and external partners to develop communication products Ensure messages and products meet communication objectives and audience needs Foster stronger partnerships with other departments in government, among community-based organizations, faith-based organizations, community partners, and stakeholders to ensure they are empowered to deliver vaccine messages Track and evaluate efforts for continuous improvement

Special Notes:This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs, once written approval is received by both the CDC Foundation and Nevada Department of Health and Human Services, in order to best support the State of Nevada in their public health programming.

The CDC Foundation requires all employees to be fully vaccinated* for COVID-19 as a condition of employment effective November 22, 2021. All offers of employment after that date are contingent upon proof of full-vaccination status as a part of the pre-employment process.

*Fully vaccinated is defined as follows: At least two weeks have passed since receipt of the Johnson & Johnson single-dose vaccine, or the second dose of the either the Moderna or Pfizer-BioNTech two-dose vaccines.

This position is in Carson City and will primarily be working remotely for the foreseeable future. In office attendance maybe needed to access contract documents. CDC Foundation retains the right to make adjustments to this as required.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

We comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria in accordance with 41 C.F.R. §§ 60-300.5(a)(12) and 60-741.5(a)(7). As a federal government contractor, we take affirmative action on behalf of protected veterans.
The CDC Foundation is a smoke-free environment.

Relocation expenses are not included.

Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver , instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

We are currently looking for a Loss Mitigation Repossession Specialist to review past due accounts to determine if a repossession assignment is warranted. This position is located at our Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans.
Specifically, you will:

* Assign accounts for repossession via repo vender which includes conducting a DMDC, Idicore, Clear, or Lexis Nexis search to verify address, and ensure certain sufficient contact attempts have been completed by collector
* Assign accounts for field call assignments which are not cost effective to repossess
* Request cure letters for states that mandate prior to assigning for repossession
* Follow repo vendors for updates on all assignments every seven days
* Follow repo vendors for additional information needed if address provided is not valid
* Handling of impound notices including the creation of documents needed to secure the vehicle
* Document repossession specifics in LoanPro

Requirements:

* HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio
* Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays at time and a half pay; Honest with strong work ethic, unscheduled absences are rare, always punctual
* Basic understanding of finance/lending; Lease servicing experience a plus
* Working knowledge of Word and Excel
* Able to master use of web-based system of record (LoanPro) and available skip tools (training provided)
* Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals
* Strong communication and negotiation skills along with excellent "people" skills and a strong customer service attitude
* Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus
* Notary a plus

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment

#LI-Hybrid

#LI-CS1