Loan Processor Jobs in Swansea, MA

Job purpose is not remote! Under the supervision of the Consumer Loan Supervisor and the AVP of Consumer Lending, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities * Interviews consumer loan applicants in person, by phone, or electronically and assists borrowers in providing information, and answering questions to find the best loan product for their needs. * Works with the borrower to gather financial information such as credit reports and verify the accuracy to determine creditworthiness. * Answers questions from borrowers throughout the loan process and explains to the borrowers such things as interest rates, loan limits, insurance products, payoffs, etc. * Gather all required information and documentation to secure a consumer loan. * Prepare and submit detailed loan packages to the underwriters for approval or denial. * Verifies contents and completion of approved loan folders and inputs onto the computer system. * Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures. * Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion. * Ensures that all members and potential members feel welcome to the Credit Union and are supported professionally in the process. * Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility. * Scans checks and performs other duties within the department as needed. * Cross-trains and performs all positions within the Mortgage Loan Department * Participate in activities that help reinforce our PICK US values and support a positive internal culture. * Attends training sessions upon request. * Adheres to the Credit Union's anti-money laundering and Bank Secrecy Act policies and procedures. * Assumes other duties as new products, services, or technology are introduced. * Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Qualifications * Professional and pleasant interpersonal and communication skills. * Position requires general knowledge of all Credit Union products and services as well as credit procedures. * Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required. * Position requires two years of experience in a bank, or Credit Union with consumer loan processing experience preferred. * Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. * Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest). Working conditions Must be able to routinely perform indoors in climate-controlled shared work area with minimal noise. At times having to interact with difficult members. Physical requirements While performing the essential duties of the position, the employee would be regularly required to stand, sit, walk, stoop, kneel, talk, and hear. Vision requirements include close vision and the ability to focus. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 25 pounds. Direct reports None This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

Job ID 198657 Posted 04-Mar-2025 Service line Advisory Segment Role type Full-time Areas of Interest Capital Markets **About The Role:** As a CBRE Loan Processor, you are responsible for coordinating and managing underwriting data for Multifamily Affordable Housing loans in order to assure compliance with Freddie Mac and Fannie Mae commitment and delivery requirements. Work closely with underwriting, closing, legal, production, asset management and third-party vendors to manage CBRE's loan underwriting pipeline within timeline(s) and procedures/controls. **What You'll Do:** + Collect and review underwriting data obtained for due diligence in compliance with Freddie Mac and Fannie Mae requirements. + Review, reconcile and update data and documents for completeness and accuracy + Prepare, collect and organize borrower forms and certifications. + Organize and maintain underwriting checklists. + Update and upload documents to internal and external systems of record. + Support underwriting teammates with various underwriting tasks, including but not limited to data entry and obtaining tax bills and operating expense comparables. + Communicate directly with internal and external clients during the process from loan application through closing and delivery. + Participate in all underwriting meetings. **What You'll Need:** To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Bachelor's degree from a four-year college or university required. Strong preference for majors in Finance, Accounting, Economics, Real Estate or related fields. + At least two years prior experience in loan processing, closing or servicing is preferred but not mandatory. + Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. + Requires knowledge of financial terms and principles. Ability to calculate figures such as percentages, discounts, and/or commissions. + Ability to understand and carry out general instructions in standard situations. Requires some analytical and quantitative skills. + Proficient in common Adobe and Microsoft applications including: Word, PowerPoint and Excel. + Decisions made with general understanding of procedures and company policies to achieve set results and timelines. Errors in judgment may cause short-term impact to co-workers and supervisor. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. + **In addition to a resume, please submit a cover letter outlining your interest in Multifamily Affordable Housing and how your professional as well as academic background is relevant.** **Why CBRE?** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE (************************************************** values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! _CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Loan Underwriting Processor position is $65,000 annually and the maximum salary for the_ _Loan Underwriting Processor_ _position is $95,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience._ _Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. The application window is anticipated to close on January 14th and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers_ **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at *************** (U.S.) and *************** (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

You Belong Here People's Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally. If you work here, you belong here. Your Values Align With Ours We hire employees whose core values match our own. We can train for competency, but if you're also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team. Your Voice Is Heard Here, hierarchy doesn't drive impact - all voices are sought out, heard, and respected. We are listeners, then doers. Your Team Makes You Stronger Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow. Your Future Is Bright We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization. What we offer • Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP • 401(k) and Roth plan with a competitive employer match • Robust Wellness Program • Employee Recognition Program • Fun, food, and events Position Summary The Consumer Loan Processer / Funder works with the Consumer Loan Underwriters to fund and quality-control indirect consumer loan bookings, and scans related loan documents into COCC / iDentifi. He/she also reviews all direct (branch and web originated) consumer loan applications for completeness, reaches out to applicants for outstanding items and information, submits completed applications to the Underwriters, and informs applicants of loan decisions. The Consumer Processer serves as the primary borrower contact for all branch originated loans after the initial app is taken by the branch and until the branch reaches out to the borrower to select a closing date, and for all web originated loans, start to finish. Essential Responsibilities and Accountabilities Indirect Loans Performs loan and member account opening transactions to ensure proper disbursement of loan proceeds and funding of miscellaneous accounts and fees (i.e. credit insurance, title fees, VSI fees, GAP insurance, and other fees as required). Works directly with auto dealers, merchants, Consumer Lending, and branch staff to close consumer loans, clear related outstanding issues, and provide other support as necessary. Scans closed loan documents into COCC / iDentifi. Direct Loans Reviews and prepares all loan applications from the branches and the web for underwriting. Reaches out to the applicant for any required information and/or documentation. Serves as the primary contact for applicants of branch originated loans between the initial application and loan closing, and for all web originated loans, start to finish. Serves as the primary contact for branch staff regarding loans in process. Informs all applicants of loan decisions - approved, countered, declined. Prepares closing documents for branch staff and borrowers. Reviews payment protection options with borrowers when informing of approval and loan details. Completes all online DocuSign loan closings. Scans closed loan documents into COCC / iDentifi. Quality Control Reviews closed indirect and direct loan contracts and supporting documentation for completeness and to ensure quality of work and compliance with Consumer Lending policies and regulations. Reviews maintenance within core system to confirm accuracy. Reconciliation Reviews, completes, and submits all GL reconciliations for Gap and LendPro accounts to Finance. Key Behavioral Competencies Communicativeness Individuals effective at this competency understand the importance of continued, relevant, and consistent information exchange. They understand that communication is best through different channels and actively seek to provide information using the best medium. They take responsibility for information and ensure that individuals have accurate and current information. They take responsibility for ensuring that any communication is effectively received and that they close the loop on any communications that are unclear. High Standards Individuals who are effective at this competency create, communicate, model, and set expectations for standards that result in a high-quality product and performance. They are committed to best practices and continuously improve processes and products. They hold others accountable to the same quality that they hold themselves accountable to. Informal Communication Individuals effective at this competency are able in informal situations (phone calls, spontaneous gatherings, collaborative meetings) to effectively convey clear information. They are able to spontaneously absorb and process information, read body language and other subtle cues, and clearly communicate without preparation. They understand the importance of all communications (body language, words, facial expressions) and take ownership of their own communication. Relationship Building Individuals who are effective at this competency enjoy and are good at interacting with people and find commonalities to build strong relationships. They understand genuine relationships are critical for success and that it is important to devote time and energy to nurturing relationships and maintain them over time. They are able to use relationships in a genuine way to help get things accomplished. Dependability / Reliability Individuals effective at this competency understand the importance of consistently meeting commitments and quality of work. They are able to be trusted to be on-time, prepared, and will make decisions that are aligned with the organization's purpose, values and goals. They communicate when they cannot meet commitments and make plans to cover any commitments they are missing. Knowledge and Skills High school diploma or equivalent At least one year's experience with consumer and/or indirect lending processing or servicing Working knowledge of consumer and/or indirect lending practices Must meet registration requirements under the SAFE ACT to obtain the appropriate federal NMLS number Good verbal and written communication skills Strong mathematical and organizational skills Working knowledge of Word and Excel Ability to perform multiple tasks concurrently meeting required deadlines ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and regularly lifting up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work additional hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. The Residential Lending Group is responsible for delivering outstanding service to our clients seeking residential lending products. We offer portfolio lending via our Massachusetts-based branch network as well financing both primary and second homes in the Washington DC metropolitan area and San Francisco. The processing, underwriting and closing of residential loans resides within this group. Hingham's bankers work closely with our customers to assist with their financial needs. With a personal approach, we have the ability to deliver and comment quickly, in a streamlined process, and we can structure unusual transactions that provide unique value to customers. Role: Strong candidates for this role will have a demonstrated record of accomplishment in residential mortgage loan processing, solid communications skills, the ability to work well under pressure, and in-depth knowledge of regulatory requirements for residential mortgage lending. In this position, you will process the loan file from origination through to closing, working closely with the residential mortgage loan officers and our law office and providing exceptional customer service. Responsibilities: * Responsible for reviewing and verifying the accuracy of the borrower(s) financial documentation and the mortgage loan application. * Responsible for gathering all the necessary documentation that is required to receive the loan approval. This includes income documentation, bank statements, liabilities and any other pertaining information as applicable. * Responsible for organizing, labeling and updating all documents that were provided into its appropriate folder within the Bank's google drive. * If the file is incomplete or not ready for credit decisions, issue and monitor Notice of Incomplete Application to keep within compliance timeframes. * Acts as a point of contact to loan officers, Attorneys, vendors from origination through the close of the mortgage transaction. * Attend weekly Pipeline meetings with Loan Officers * Prepares required initial or amended disclosures to ensure compliance with all state/federal regulations and bank guidelines. * Order services and monitor receipt of services included but not limited to: Flood Certifications, appraisal, title requests and credit reports. * Communicates loan status' and related documentation deficiencies to loan officers. Audits loan file documentation to confirm appropriate & accurate receipt and completion of any/all application documentation including, appropriate signatures, dates and other relevant data. * Reviews and evaluates loan file information/documentation for both compliance and pre-underwriting. * Ensures that the loan file is complete, accurate and in accordance with Bank requirements including HMDA data collection within Bank's core loan origination system (Encompass). * Prepares loan closing documents in accordance with all Bank and regulatory guidelines. * Review all closing conditions are satisfied and executed according to closing instructions. * Resolves any post-closing quality control issues. Qualifications: * 2+ years of experience directly processing and closing residential mortgage loans * Proficient understanding and commitment to regulatory compliance within residential lending * Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy * Ability to apply logical and creative thinking to solve complex lending problems * Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner. * Resilient and able to work autonomously in the face of ambiguity * Familiarity with Encompass LOS is a plus.

Title: Senior Loan Servicing Representative Department: Loan Servicing Reports to: Loan Servicing Officer Supervises: None Classification: Non-exempt Date Prepared: November 22, 2024 Summary / Objective The Senior Loan Servicing Representative responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Functions include, but are not limited to, the booking of loans on the Bank's core system, quality control and auditing of loan documents, document maintenance, tracking and review of all pending loan documents, exceptions and end of month financial reporting. Experience & Education Requirements: Bachelor's degree or equivalent lending experience Background in financial institution's real estate, commercial and/or consumer lending procedures Excellent understanding of lending procedures, Federal and State lending regulations Proven customer service skills Essential Job Functions: Responsible for booking and/or modifying Residential and Consumer loans, as well as an understanding for Commercial loans. This entails the ability to read and interpret promissory notes and modification agreements to establish the proper schedules and data in the system that will reflect the contract with the member. Must be able to use sound judgment when selecting codes, such as property type, account type, flags, etc., as each of these is critical to the system and reporting Assist with Commercial onboarding, modification, and quality control checks Ensure all loan documentation is accurate, complete, and in compliance with internal and regulatory standards Maintain, manage, and track all pending and outstanding loan documents, resolve exceptions and ensure that any missing or incorrect information is identified and corrected promptly Perform loan field maintenance and transactions, such as printing notices, payoff processing, unapplied payments, returned payments, tax and insurance escrow disbursements and loan modifications Research and resolve servicing Issues, clear system errors and verify report within scope of authority and expertise. Process loan payments and perform complex transactions, including, but not limited to, recalculating principal, interest, escrow and other payment information for accounts, as necessary. Process and prepare all paid off documentation to the customer and/or attorney, releasing collateral liens appropriately Daily/Monthly reporting of FNMA MPF loans Monitor real estate taxes, flood & hazard insurance, and other charges on secured properties Instruct vendors to impose forced-placed insurance coverage on acquired properties, ensure proper coverage, and pay premiums. May manage collection activities to include telephone calls, letters to borrowers and documentation of same. Address credit bureau disputes, investigate claims, and confirm or remove derogatory items from customer's credit history. Adhere to timelines and deadlines established, based on client needs and department workflow. Comply with all federal and local rules, laws and regulations Maintain written policies and procedures. Maintain knowledge of department policies and procedures through internal and external training activities Assist with departmental ad hoc projects, as necessary. Conduct regular reviews to recommend improvements in workflow, efficiency, and quality. Assist in all areas of lending as required, including providing backup support, conducting system testing and upgrades Qualifications Required knowledge, skills & abilities: Excellent knowledge of banking regulations and policies and procedures Knowledge of loan processing practices, methods and procedures Knowledge of Commercial, Real Estate and Consumer loan files and documents Excellent interpersonal, communication & computer skills Ability to apply critical thinking and problem solving skills Ability to provide courteous, knowledgeable and professional customer service on the phone Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision. Ability to perform accurate data input into a variety of software. COCC, DNA preferred, yet not required. Successful completion of in-house training programs or other approved training programs Compliance with BSA regulations as appropriate to the position Physical Demands and Work Environment: Ability to use standard equipment such as computers, phones, photocopiers Requires manual dexterity and sitting and standing for longer periods of time Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Temporary Description Processor: Under General supervision, responsible for processing of mortgage and home equity loan applications. Establishes loan files and orders appropriate documentation. Is accountable for completeness and accuracy of documents. Prepares the file for review prior to submission for underwriting, verifies that all requested documentation is received, and accurate and sufficient information received in order to make a tentative decision on the request. Responsibilities and Duties Include: Reviews mortgage loan files received via mail, internet or from Originators/Branch staff for further processing. Obtains credit report for initial analysis of the request. Look up deeds and assessed value information and upload to files. Responsible for initial review of online applications. Contact applicant for additional required information to proceed with application. Comprehensive understanding of Products and guidelines when reviewing new applications. Using original documents, inputs all data pertinent to the new file into the computer terminal. Responsible for ensuring that all loan documentation is complete, accurate, verified, and complies with credit union policies. Contacts borrowers for required fees and processes withdrawals from member accounts as specified. Responsible for the completion of all Disclosures and Regulatory documents. Processes the request by ordering credit reports, appraisals, flood determinations, employment, and liabilities and so forth. Prepares letters or emails requesting additional information if needed. Calculates estimated mortgage insurance premiums if applicable. Calculates income, property taxes and insurance. Checks the loan files when documents are returned to determine accuracy and if additional borrower information is needed as determined by secondary market guidelines. Updates the information on the file in the computer as changes are received. Contacts borrowers and others to obtain the necessary information. Maintains a number of activity logs to generate weekly or monthly reports. Maintains the HMDA documentation for reporting and updates accordingly. Assists in the updating of weekly mortgage rates on system for APR's, payment per thousand, etc. and updates applicable departments. Updates ARM indexes and product description forms. Compiles information for the rate sheet, weekly surveys, and distributes accordingly. If applicable, mails monthly, or when change warrants, lending rates to appropriate parties. When requested, assists in assembling loan files for packaging to private mortgage insurance companies and investors. Obtains various insurance commitments and verifies the accuracy of the information. When requested, updates the files after analysis from the Underwriter. Verifies that the figures on the analysis sheet corresponds to the figures on the final application. Assists with reviewing of the commitment letter for accuracy, consistency, and typos, and calculates the Annual Percentage Rates. When requested, assists with completion of denial letters, maintains the files based on retention schedules. Preforms additional duties as requested. Requirements Qualifications: A minimum of two (2) years experience in processing all types of mortgage 1st and 2nd lien products. Knowledgeable in secondary market documentation, MGL and regulations. Knowledge of TRID, RESPA, HMDA, Regulation B and Z requirements desired. Excellent organizational skills. Proficient Computer skills, including Word and Excel. Proficient clerical and typing skills and a broad knowledge of lending departmental operations and procedures. Good interpersonal skills necessary to gather data from a number of sources and to positively represent the Credit Union during such contacts. Salary Description $22 - $30

Automotive Loan Processor / Automotive Finance Assistant: Organizes, gathers and processes customer documentation for sales. ESSENTIAL DUTIESEssential Duties include the following. Other duties may be assigned.Receives cash, checks and credit card payments from customers; records amount received. Makes change and issues receipts to customers. Files within appropriate file system all dealership forms, records, reports, correspondence, or other important material. Establishes and maintains good working relationships with several finance sources, including the manufacturer. Processes finance and lease deals accurately and fairly through financial sources to secure approval. Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers. Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price. Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner. Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting. Acquires and maintains current state insurance license, completing continuing credit insurance education as needed. Answers customer questions about service performed or products purchased, or refers them to someone who can. Processes all federal, state, and dealer paperwork related to vehicle transaction. Verify customer insurance requirements. Ensures collection of all finance and insurance fees. Processes all credit applications. Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals Conducts business in an ethical and professional manner. Provides clerical and secretarial assistance to departments as needed. Maintains a professional appearance. Keeps work area neat and clean. Performs other duties as assigned.$17 - $19 an hour Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Loan Support Specialist (Hybrid remote/on-site) The Washington Trust Company is seeking a Loan Support Specialist to perform duties in our busy Loan Operations department located in Pawcatuck, CT. In addition to escrow tax payment and oversight, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities, this position works to meet customer requirements while dealing with tax municipalities, insurance companies, and investors to ensure we are operating in the best interest of our customers. PRIMARY RESPONSIBILITIES * Ensure Escrow customers' property taxes are paid on time and accurately, including preparing electronic files * Assist with the annual escrow analysis process * Research and respond to internal and external customer inquiries in a professional and competent manner * Ensure customer insurance is in place, adequate and meets requirements and update system of record * Prepare reports for purposes of processing payments and prioritizing workflow * Actively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficiencies * Assist with the PMI payment, monitoring, and cancellation process * Obtain tax bills that are needed for payment * Obtain insurance documents to ensure timely and accurate payments * Perform tasks related to Investor Reporting * Perform all other duties as assigned QUALIFICATIONS/REQUIREMENTS * Minimum of an AS degree in business studies or equivalent college coursework in business * Detail oriented and critical thinking skills * Ability to work as a team or independently, as needed, under the supervision of the team leader * 2-3 years banking experience, or its equivalent (e.g., other financial services, mortgage company, taxing authority) * Accounting skills; clear understanding of debits and credits * General PC skills * Proficient in Microsoft Word and Excel skills * Excellent quality communication and interpersonal skills * Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011! The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision". Other details * Job Family Senior Clerical * Job Function Clerical/Other * Pay Type Salary Apply Now * Pawcatuck, Stonington, CT 06379, USA

- Responsibilities/Duties/Functions/Tasks The main function of this position is to proactively solicit new residential mortgage clients, while developing and cultivating a strong business network of referrals. It is the responsibility of a Loan Officer to analyze a borrower's financial and credit data to determine creditworthiness and the probability of financial security in repayment efforts. Originates their own sales by contacting prospective clients, Develops and maintains referral sources, Spends at least one or two hours a day, two or more times a week outside of the office (including a home office), originating loans, Meets with prospective clients at locations other than PRMI's offices, e.g., client's home or other locations, Meets with clients in person to sell mortgage loan products/packages, Contact with clients by telephone, mail, and e-mail is adjunct to in-person contacts, Obtains credit information and necessary documentation for application process, In-person calls outside of the office on real estate agents and brokers, financial advisors, and other potential referral sources to develop borrower leads, Engages in marketing and promotional activities in support of their own sales, Develops new and continued business opportunities and sales leads by cultivating relationships with realtors, builders, bankers, etc. Develops solid PRMI product knowledge and offers clients the best mortgage products to match client needs Reviews application information, requesting specific supporting documentation as needed/required based on loan investor guidelines Analyzes and exercises independent judgment and discretion in advancing PRMI's business objectives and the interests of PRMI's customers regarding significant financial decisions Carries out major assignments affecting business operations of the employer or the employer's customers through: collecting and analyzing information regarding the customer's income, assets, investments, or debts analyzing applicant data, credit and collateral property value determining which financial products best meet the customer's needs and financial circumstances providing advice to the customer regarding the advantages and disadvantages of available financial products marketing, servicing, or promoting the employer's financial products Completes necessary continuing education in a timely manner and remains current on local developments and trends within the real estate and mortgage industries Provides origination services in the state of licensure Creates and maintains excellent business relationships with referral client base, creating new mortgage lending opportunities Corresponds, communicates, and coordinates with clients, in-house support staff, and external service providers to facilitate timely closings Qualifications Sales experience in the mortgage industry is preferred Familiarity with mortgage processes, procedures, rules, regulations, and compliance Exceptional customer service skills with a strong attention to detail Excellent written and verbal communication skills Strong computer skills to include a working knowledge of MS Office Ability to comprehend and analyze financial information Ability to effectively communicate and present complex financial information while fielding and responding to questions from applicants, support staff, and management Established contact and referral list within the real estate and mortgage industries preferred Ability to pass a required background check Company Conformance Statement In the performance of assigned tasks and duties all employees are expected to conform to the following: Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines. Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities. Contribute to establishing a respectful workplace where diversity is critical to innovation and growth. Ensure every action and decision is aligned with PRMI values. Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI. Realize team synergies through networking and partnerships across PRMI. Embrace change; act as advocate and role model, promoting an approach of continuous improvement. Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Work effectively as a team contributor on all assignments. Perform quality work within deadlines. Respect client and employee privacy. Maintain eligibility for FLSA classification as Outside Sales Exempt, and complete the bi-annual certification process Work Requirements Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

MasonWest LLC was founded in 2012 with our core industry focus being Banking, Financial Services, Insurance, Accounting, Finance & Legal . As a leader in the executive search industry, we take pride in our partnerships and strive in delivering the recruiting and human capital expertise you deserve. Our depth of experience and dedication to the process of executive search combined with delivering unparalleled results for our clients and candidates is the formula to a winning long term solution. Our focus is on attracting the right talent to help our client's business succeed while delivering searches on a national basis. Job Description MasonWest is currently searching for an experienced Loan Review Officer for one of our banking clients near Waltham, MA. Job Desrciption: The loan review function at our banking client oversees and conducts the independent loan review process across the company, which is designed to: Promptly identify loans having potential credit weaknesses so that timely corrective action can be taken to minimize losses. Assess relevant trends that may affect collectability. Provide information to assess the adequacy of the Allowance For Loan & Lease Losses (ALLL). Assess the adequacy of and adherence to internal loan policies. Evaluate the activities of lending personnel especially as it relates to thorough and complete underwriting, early detection of problem loans, and knowledge of his or her loan portfolio. Provide management and the board of directors with objective, accurate, and timely information of the quality of the portfolio. Essential Duties: 1. Under the direction of the Director of Credit Review conduct independent credit reviews of loans and portfolios in accordance with the annual plan. 2. Ensure that loan reviews done on individual loans analyze credit quality; sufficiency of credit and collateral documentation; proper lien perfection; proper approval by the loan officer and loan committees; adherence to any loan agreement covenants; and compliance with internal policies and procedures and laws and regulations; and the appropriateness and timeliness of identification of problem loans by loan officers. 3. Prepare information reports to assist senior management in risk related matters as needed. 4. Participate in risk discussions throughout the banks such that current review work is part of the banks' dialogue on risk appetite. 5. Perform other duties as requested or directed. Qualifications: Formal credit training or equivalent experience is preferred. At least 5 years of credit review and / or related credit work at similar sized and/or larger institutions. Awareness of sound lending practices and basic regulatory requirements covering extension of credit and managing credit risk. Curiosity and analytic sensibility. Excellent written and oral communication skills. Proficiency in Microsoft Word, Excel and PowerPoint. Diplomacy and tact. Position will require frequent traveling Bachelor's degree in relevant field. Additional Information All your information will be kept confidential according to EEO guidelines.

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals. Become a part of an organization committed to serving customers, colleagues and communities in which we do business. Citizens is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally. We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers. Citizens is honored to be a top Lender in the Mortgage sector and is passionate about growing our market share in the states we currently operate. We are currently hiring dedicated Mortgage Loan Officers who proactively identify, build and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts. Our Loan Officers are encouraged to participate in business related development opportunities, community efforts to promote home ownership and professional organizations. You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gather any additional required information. It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives. Primary responsibilities include Go above and beyond for customers - Aspire to deliver outstanding customer service Drive sales through service - Achieve sales and referral goals by developing a positive customer experience Build book of business - Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success Maximize personal productivity - Desire to improve personal efficiency through attention to detail, self-motivation, and adaptability to achieve branch and personal goals Grow your own capabilities - Actively participate in opportunities to expand knowledge, influencing and interpersonal skills Qualifications, Education, Certifications and/or Other Professional Credentials BA/BS degree preferred or equivalent experience in residential mortgage sales Two plus years of retail residential mortgage sales experience Documented residential mortgage loan volume in the past 12 months of $8 million (minimum) Established relationships with local referral networks Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences Strong computer skills and experience using laptop technology Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Rockland Trust is seeking a Commercial Loan Servicing Specialist. Responsible for performing all duties associated with servicing the Bank's commercial and business banking loan portfolios. Provide superior customer service to the Bank's customers, lending units and branches. Maintain a comprehensive knowledge of the loan products and state and federal regulations. Responsibilities Perform complex transactions on large commercial loan accounts including, but are not limited to: SWAPs, asset based lending accounts, foreign exchange transactions, letters of credit, tranches and participation transactions. Process renewals, extensions and modifications on the core loan servicing system for all products. Process advances, pay downs, payoffs and maintenance as assigned. Monitor, maintain and update rate and payment change records as required. Research and resolve servicing issues in support of lending units and customers within scope of authority and expertise. Ensure compliance with state and federal regulations, Bank policy and department procedures. Assist in developing and updating procedures. All duties and special projects as assigned. Qualifications Minimum of three years' experience in servicing loans. Excellent PC skills, including Microsoft Office products as well as FIS Horizon, nCino and Sharepoint. Strong knowledge of the various types of financial instruments specific to the repayment of debt. Ability to work independently in a multi-tasking environment while meeting critical deadlines. Proven ability to solve complex issues and complete assigned tasks with minimal supervision. Strong interpersonal communication with a focus on providing excellent customer service. Must have excellent organizational skills; be detail-oriented, accurate and self-motivated. Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more! At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Details Experienced Headquarters - Marlborough, MA Full Time $24.00 - $27.00 Hourly Admin - ClericalDescription Title: Loan Servicing Specialist II Salary Grade: FLSA Status: Non- Exempt Employment Status: Full Time Department: Loan Servicing Location: Granger/Hybrid Eligible Reports To: Loan Servicing Asst Manager Date Prepared: October 27, 2024 Human Resources Review: October 29, 2024 SUMMARY: Reporting to the Assistant Manager of Loan Servicing, the Loan Servicing Specialist II handles clerical and administrative tasks for Commercial, Residential, and Consumer loans in line with bank procedures and regulations. As a generalist in servicing the life of the loan responsibilities include but not limited to, managing all aspects of escrow administration, new loan funding/boarding, ensuring compliance, assisting with audits and compliance exams, maintaining loan files, some collections calls/reporting, providing customer service, and supporting other servicers. Additionally, it is expected that this position assists with departmental projects, serves as a resource to team members, and adopts the bank's sales and service culture. After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-week/month on site. Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers. ESSENTIAL DUTIES and RESPONSIBILITIES: In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations . Ensures the accurate and timely remittance of quarterly real estate tax payments due to each taxing authority in accordance with taxing jurisdiction guidelines. Conducts Annual Escrow Analysis ensuring accurate and timely tax payments have been recorded correctly in the core. Review and resolve analysis exceptions and ensure surplus checks are distributed timely. Ensures all loan payments are processed in accordance with prompt payment standards including the processing of payoffs. Monitors and decisions lockbox payment exceptions. Monitors all flood insurance, hazard and PMI insurance for loans ensuring compliance with regulatory requirements as well as payment of premiums. Manage weekly/daily reports from the insurance tracking vendor, including forced placed insurance processing, monitoring and reporting Takes charge of efficiently and professionally executing collection tasks following policy, procedure, and investor guidance for assigned loans. Responsible for the balancing of assigned general ledger accounts. Accurate and timely loan setup and maintenance of all assigned loans. Provide administration support for coordinating loan disbursements and preparation of mortgage and UCC discharges, processing general ledger transactions, preparation of correspondence and reports, monitoring collection of fees and payoffs General: May assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements. Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures Adhere to all company policies, consistently demonstrating our core values and service standards Regular and consistent attendance is required to ensure the high standard of customer service. In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses. Other duties as assigned, performing similar or related work as directed, required, or as situation dictates. LEVEL OF RESPONSIBILITY: This position interacts independently with other employees and customers, to investigate and resolve loan issues. Work is a mix of non-routine and routine responsibilities that are completed with general supervision and relies on prior related experience and specific bank policies. EQUIPMENT REQUIRED: Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems. HYBRID/REMOTE ENVIRONMENT: Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls. You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls. SKILLS REQUIRED: Associates degree or equivalent, typically 2+ years' experience working in financial services/banking environment Loan Servicing environment preferred. Experience in all things escrow administration including flood, taxes and hazard Ins. Familiarity with a variety of loan types and billing (consumer, mortgage and commercial) Knowledge in financial institution operating policies and procedures, banking regulations (state and federal) Ability to handle phone calls for delinquency account and reporting Good working knowledge of data processing systems required (COCC, Encompass, Salesforce preferred) Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint. COMPETENCIES: Ability to multi- task, organize, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail. Excellent communication skills (written & verbal) with a responsive approach to communication with internal and external stakeholders Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals. Ability to meet deadlines along with excellent time management skills

Full-time Description We are seeking a dedicated and detail-oriented Consumer Loan Support Specialist to join our team. In this role, you will perform a variety of support duties related to the processing of consumer loan applications and the delivery of lending products and services to our members. You will need to have a thorough understanding of the credit union's Consumer Lending Policies and Procedures, as well as a strong grasp of all banking systems and software applications relevant to the position. Essential Functions & Responsibilities: Resolve issues with titles using various methods until the issues are completely corrected. Work on consumer loans as assigned by loan officers. Perform loan servicing duties including processing all consumer loans, E Oscar, reporting, and maintenance in Velocity. Execute administrative duties with high accuracy. Handle projects and special assignments within the consumer lending department. These projects can range from short-term (one day) to long-term (several months). Order and coordinate reviews of required due diligence items such as credit reports, OFAC checks, appraisals, environmental reports, flood certificates, insurance certificates and/or binders, UCC filings, etc. Serve as a secondary relationship contact for customers within the Member Business-Commercial portfolios. Respond to telephone inquiries and assist customers with problem resolution, walk-in coverage, and general questions regarding commercial loan products and services, including loan advances. Assist the residential loan servicing team as needed. Benefits: At Quincy Credit Union, we believe that our employees are our most valuable asset. That's why we're committed to providing a comprehensive benefits package designed to support your health, well-being, and future financial security. Here's a summary of the benefits you can expect as part of our team: Health Insurance: We offer competitive health insurance plans, including medical, dental, and vision coverage, to help you and your family stay healthy and happy. 401(k) Retirement Plan: Take advantage of our generous 401(k) retirement plan with a company contribution of 10%. Start building your nest egg for the future with confidence. Paid Time Off (PTO): We understand the importance of work-life balance. That's why we provide generous paid time off, including vacation days, holidays, and sick leave. Employee Assistance Program (EAP): Access confidential counseling, financial assistance, and other support services through our Employee Assistance Program, because your well-being matters to us. Professional Development: We invest in your growth and development with opportunities for training, workshops, and tuition reimbursement to help you reach your career goals. Wellness Programs: Stay healthy and active with our wellness programs, including fitness classes, wellness challenges, and access to resources for maintaining a healthy lifestyle. Life and Disability Insurance: Gain peace of mind with life insurance coverage and disability insurance options to protect you and your loved ones in unexpected circumstances. Employee Recognition: We believe in recognizing and celebrating your contributions. From peer-to-peer awards to milestone celebrations, we value your hard work and dedication. Requirements Thorough understanding of Consumer Lending Policies and Procedures. Proficiency in banking systems and relevant software applications. Strong problem-solving skills and the ability to resolve issues with titles. Attention to detail and high accuracy in performing loan servicing duties. Excellent customer service skills and the ability to handle telephone inquiries and assist customers with problem resolution. Ability to handle multiple projects and special assignments efficiently.

Location: East Greenwich, RI Office Location *Hybrid eligible (Hybrid = at least 3 days in office) Department: Retail - East Greenwich, RI General Business Hours: M-F: 9:00 a.m. - 5:00 p.m. Shift: 40 hours per week. Eligible for approved overtime. Managed by (Title): Branch Manager and/or Loan Officer Supporting Compensation: $16.00 -$23.00 per hour with commissions/overrides based on performance FLSA Status: Non-Exempt Last Updated: 3.14.2025 SUMMARY The Junior Loan Officer is responsible for playing a key role in supporting Loan Officer activities, including building client relationships with realtors, builders, home buyers, financial planners and others. While supporting Loan Officers, the Junior Loan Officer will receive exposure, mentorship and ability to create their own client base. The Junior Loan Officer has the opportunity to produce and originate loans (with an active license), which will set them on a career path to become a Loan Officer or Senior Loan Officer. If you are passionate about helping clients achieve their dreams to become a home owner, speak Spanish and looking to expand your knowledge base in the mortgage industry, this position is for you! KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems Experience Education: Minimum of a high school diploma required. Experience : Minimum 1+ years' of loan origination experience, loan officer assistant experience, strong sales experience or experience working in the mortgage industry required. Minimum 1+ years' of marketing experience in sales environment is a plus Skills: Detail oriented with strong follow-up skills. Interpersonal skills that forge professional relationships and support, strong oral, verbal and written communication. Ability to speak and understand Spanish a requirement. To be knowledgeable and able to articulate all aspects of loan products offered, such as: FHA/VA, FHLMC, FNMA, JUMBO and all other loan programs that Embrace offers. Strong skillset in social media marketing and ability to gain customer interaction with such marketing techniques. License: Must currently have an active Mortgage Loan Originator (MLO) license through NMLS prior to receiving a job offer. Systems: Experience using Empower Loan Management Software preferred and training is provided. Other systems/platforms are used daily such as Microsoft Office Suite, Adobe, DocuSign, Total Expert, etc. TRAINING REQUIRED Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner. Follow through on all professional conditions and continued education requirements for NMLS licensure. RESPONSIBILITIES Establish, develop and maintain client referral relationships with Realtors, builders, Developers, CPA's, financial planners and make sales calls on potential or existing customers in order to develop new business and/or retain existing business. Duties would include: Counseling and pre-qualifying potential homebuyers. Taking a complete and accurate loan application. Obtaining all necessary support documents along with the appropriate fees and lock-in information. Overseeing the loan process by monitoring loan status and ensuring conformity with term. Assisting in collecting additional documents and promptly communication loan status to all interested parties. Obtaining loan documentation after closing as directed by corporate or senior management. Actively manage marketing on social media for your own personal production and for assigned Loan Officer or Branch Manager Keep informed of trends, changes, regulations and developments in the local real estate market and competitor activity. Understand all origination, processing, appraisal, underwriting and closing requirements for Embrace and investor guidelines pertaining to both governments insured and privately insured mortgages. Ability to accurately negotiate price, terms and conditions with mortgages. Maintain a professional image and standards consistent with company policies and procedures Other duties as assigned by the Branch Manager or assigned Retail Loan Officer. SPECIFIC ACTIVITIES Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings (including travelling to headquarters quarterly), attend Sales Calls & Training Events. Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments. Occasionally participate in branch/headquarter meetings that require attendance. MEASUREMENTS OF SUCCESS Develop and manage a pipeline of users, referrals, client relationships, etc. Increase customer base via Marketing tactics Relationship management and Customer Satisfaction Ability to originate loans for personal and team production WORK ENVIRONMENT AND DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment: Office / Hybrid schedule Possible Work Hazards: Minimal Physical Demands: Light OTHER CONSIDERATIONS/DISCLAIMERS Disclaimer: This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties. ADA Compliance: Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace. Disclaimer for Connecticut Applicants: The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, and Any person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath. Work Location Information: Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation. Those states are as follows: Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.

FUNCTION: Originates real estate mortgages by sourcing prospective customers and proactively solicits new residential mortgage business. Continually identifies, develops and maintains a quality network of referral sources to generate mortgage sales to meet quarterly loan quality and production goals. Visits local Realtors, builders, accountants and utilizes available lead referral sources to identify prospects to obtain their individual sales results. RESPONSIBILITIES: Conducts sales efforts to self generate residential real estate mortgage activity. Identifies prospects and originates real estate mortgages loans via the internet, phone or mail or in person at the customer's convenience. 3) Visits local Realtor's, attorneys, accountants and other centers of influence in addition to using lead referral sources to facilitate the MLO's mortgage sales efforts 4) Originate mortgage applications in adherence to company and investor program and pricing guidelines Prepares and distributes required documents to borrowers at time of application in compliance with applicable lending regulations. Maintains a thorough working knowledge of applicable laws and guidelines as they relate to mortgage lending and adheres to all compliance requirements. Collects all required documentation from prospective borrowers at time of application and maintains prompt follow-up with customers for additional required documentation to effectively complete the sales cycle, ensuring maximum customer satisfaction throughout the process. Maintains a pipeline of high quality loans and manages customer experience and expectations throughout the process. Communicate effectively with the applicants and all other parties to the transaction to maximize customer service. Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer new business to additional divisions of the Bank, Attends Open Houses, Realtors meetings, Homebuyer seminars and business networking events and all other business development opportunities at the mortgage originator's discretion and as they deem necessary to effectively promote their sales efforts. Maintains a current registration with the Nationwide Multistate Licensing System (NMLS). Knowledge/Skills/Experience Requirements: Employee must have an NMLS license or obtain and maintain a license as a condition of employment. 2+ years of recent mortgage loan origination or similar sales background College degree preferred Excellent business acquisition and customer service skills and the ability to develop and maintain quality client relationships Knowledge of conventional and government lending requirements Knowledge of mortgage processing/underwriting/closing requirements Knowledge of federal and state regulations concerning real estate lending Solid time management skills including the ability to prioritize workload Knowledge of Microsoft Office Products.

Title: Senior Commercial Loan Servicing Representative Department: Loan Servicing Reports to: Loan Servicing Officer Supervises: None Classification: Non-exempt Date Prepared: November 22, 2024 Summary / Objective The Senior Commercial Loan Servicing Representative responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Experience & Education Requirements: Bachelor's degree or equivalent lending experience Background in financial institution's real estate, commercial and/or consumer lending procedures Excellent understanding of lending procedures, Federal and State lending regulations Proven customer service skills Essential Job Functions: Responsible for booking and/or modifying commercial loans. This entails the ability to read and interpret promissory notes and modifications agreements to establish the proper schedules and data in the system that will reflect the contract with the member. Must be able to use sound judgment when selecting codes such as property type, account type, flags, etc. as each of these is critical to the system and reporting Perform a post-closing review of all new loans and amendments for compliance and accuracy, while working closely with the closing attorneys and relationship managers to ensure that all changes are completed and loans are closed in compliance with the approval. Review legal documents for accuracy and completeness. Ensure collateral recording information is secure and maintained in the core banking system Maintain and manage the collateral document tracking Monitor, maintain and update rate and payment change records as required. Send adjustment notices to customers and respond to any customer inquiries or concerns. May manually calculate daily interest rate and per diem rate for customer/lender/attorney. Establish and maintain organized commercial loan files Review various reports to clear system errors and update loans as needed Research and resolve servicing issues in support of loan officers and customers within the scope of authority and expertise. Perform complex transactions, and loan payments, including but not limited to recalculating principal, interest and other payment information for accounts and performing escrow as necessary. Process commercial mortgage, commercial loan, and construction loan payoff requests from internal and external customers Prepare paid off documentation for the customer and/or attorney, releasing collateral liens Review various daily monitoring reports to ensure payments were processed correctly. Adhere to timelines and deadlines established based on client needs and department workflow. Perform other job-related duties as assigned by Managers(s). Qualifications Required knowledge, skills & abilities: Excellent knowledge of banking regulations and policies and procedures Knowledge of loan processing practices, methods and procedures Knowledge of Commercial, Real Estate and Consumer loan files and documents Excellent interpersonal, communication & computer skills Ability to apply critical thinking and problem solving skills Ability to provide courteous, knowledgeable and professional customer service on the phone Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision. Ability to perform accurate data input into a variety of software; COCC, DNA preferred, yet not required Successful completion of in-house training programs or other approved training programs Compliance with BSA regulations as appropriate to the position Physical Demands and Work Environment: Ability to use standard equipment such as computers, phones, photocopiers Requires manual dexterity and sitting and standing for longer periods of time Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Loan Support Specialist (Hybrid remote/on-site) The Washington Trust Company is seeking a Loan Support Specialist to perform duties in our busy Loan Operations department located in Pawcatuck, CT. In addition to escrow tax payment and oversight, performing insurance maintenance activities (Flood, Homeowner and Hazard), investor relationship/ reporting and other investor activities, this position works to meet customer requirements while dealing with tax municipalities, insurance companies, and investors to ensure we are operating in the best interest of our customers. PRIMARY RESPONSIBILITIES Ensure Escrow customers' property taxes are paid on time and accurately, including preparing electronic files Assist with the annual escrow analysis process Research and respond to internal and external customer inquiries in a professional and competent manner Ensure customer insurance is in place, adequate and meets requirements and update system of record Prepare reports for purposes of processing payments and prioritizing workflow Actively monitor procedures to keep them current and accurate and recommend process improvements for overall departmental efficiencies Assist with the PMI payment, monitoring, and cancellation process Obtain tax bills that are needed for payment Obtain insurance documents to ensure timely and accurate payments Perform tasks related to Investor Reporting Perform all other duties as assigned QUALIFICATIONS/REQUIREMENTS Minimum of an AS degree in business studies or equivalent college coursework in business Detail oriented and critical thinking skills Ability to work as a team or independently, as needed, under the supervision of the team leader 2-3 years banking experience, or its equivalent (e.g., other financial services, mortgage company, taxing authority) Accounting skills; clear understanding of debits and credits General PC skills Proficient in Microsoft Word and Excel skills Excellent quality communication and interpersonal skills Ability to recognize irregular or suspicious transactions and take appropriate steps or action to prevent loss to the Bank or its customers Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011! The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision". Other details Job Family Senior Clerical Job Function Clerical/Other Pay Type Salary

We are seeking a motivated and detail-oriented Loan Processing Support Specialist to ensure the seamless processing of residential loans from application through approval and closing. This role involves performing pre-funding and post-closing reviews, verifying loan collateral, and adhering to both bank and investor documentation policies and guidelines. The ideal candidate will have a solid understanding of loan processing, excellent customer service skills, and a commitment to maintaining accuracy and compliance. Key Responsibilities: Provide support to the loan processing team, ensuring the timely and accurate processing of all loan requests. Input all residential loan files into the computer system, prepare and mail required disclosures, and order necessary documents (credit reports, VOE's, VOD's, and VOM's). Pre-underwrite loan files by collecting and verifying all required documentation and explanations from borrowers before submitting to underwriting. Forward loan files to investors for approval and follow up on investor rate lock approval as needed. Ensure the timely and accurate booking and funding of all loans, ensuring compliance with documentation requirements. Address documentation exceptions and follow up on any deficiencies to resolve them promptly. Provide client service and support to the lending staff, assisting with inquiries and maintaining smooth communication across departments. Conduct post-closing reviews to ensure that loan files meet all documentation and regulatory requirements. Maintain and track records for pending documentation and exceptions, following up on any discrepancies. Respond to inquiries from the public and internal staff about eligibility, terms, and conditions of various residential loan programs. Assist the Residential Closer in preparing loan packages for closing when required. Ensure compliance with bank policies, procedures, investor guidelines, and regulatory requirements. Perform other duties as assigned by the Loan Processing team. Requirements In-depth knowledge of banking regulations, policies, and procedures related to loan processing. General understanding of loan documentation and post-closing reviews. Familiarity with collateral control, loan servicing requirements, compliance, and secondary markets. Basic knowledge of compliance regulations such as RESPA, Fair Lending, and HMDA. Strong interpersonal, communication, and computer skills. Ability to apply critical thinking, problem-solving, and sound judgment with minimal supervision. Excellent customer service skills, particularly on the phone, with the ability to provide courteous and professional assistance. Proficient in data entry with experience using software programs such as DNA, CoreLogic, Encompass, and Velocity. Ability to work independently and display initiative, taking responsibility for tasks and decisions. Successful completion of in-house or approved training programs is preferred. Benefits: Competitive salary Health, dental, and vision insurance 401(k) plan with 10% company contribution Paid time off and holidays Professional development opportunities Tuition reimbursement