Loan Processor Jobs in Massachusetts

Job purpose is not remote! Under the supervision of the Consumer Loan Supervisor and the AVP of Consumer Lending, processes consumer loans on a timely and accurate basis and provides a consistently high level of quality service to members and potential members in the lending process. Prepares, analyzes, processes, and documents all required forms and documentation for consumer loan products. Provides member and departmental support for all aspects of consumer loan and consumer loan servicing within the Credit Union. Handles all member transactions with complete discretion and confidentiality. Duties and responsibilities * Interviews consumer loan applicants in person, by phone, or electronically and assists borrowers in providing information, and answering questions to find the best loan product for their needs. * Works with the borrower to gather financial information such as credit reports and verify the accuracy to determine creditworthiness. * Answers questions from borrowers throughout the loan process and explains to the borrowers such things as interest rates, loan limits, insurance products, payoffs, etc. * Gather all required information and documentation to secure a consumer loan. * Prepare and submit detailed loan packages to the underwriters for approval or denial. * Verifies contents and completion of approved loan folders and inputs onto the computer system. * Maintains a filling system and procedures to monitor that the required documentation is received in a timely manner and maintained appropriately and according to policies and procedures. * Closes approved loans; completes all necessary loan documents to close the file; and prepares payroll designation and all other related documents to bring to completion. * Ensures that all members and potential members feel welcome to the Credit Union and are supported professionally in the process. * Informs members of Credit Union products and services, explaining features and benefits; cross-sells products and services when appropriate and within scope of responsibility. * Scans checks and performs other duties within the department as needed. * Cross-trains and performs all positions within the Mortgage Loan Department * Participate in activities that help reinforce our PICK US values and support a positive internal culture. * Attends training sessions upon request. * Adheres to the Credit Union's anti-money laundering and Bank Secrecy Act policies and procedures. * Assumes other duties as new products, services, or technology are introduced. * Note: The above is a description of the ordinary and essential duties of the position. Other duties both related and unrelated to the above may be assigned and therefore required. Qualifications * Professional and pleasant interpersonal and communication skills. * Position requires general knowledge of all Credit Union products and services as well as credit procedures. * Requires education equivalent to a four-year high school education. Proficiency with computer software applications including Word and system applications is required. * Position requires two years of experience in a bank, or Credit Union with consumer loan processing experience preferred. * Position requires the ability to read and understand oral and written instructions. Requires the ability to effectively communicate with members or employees and to solve day-to-day problems involving several variables in standard situations. * Intermediate mathematical skill required (adding, subtracting, multiplying, dividing, percentages, interest). Working conditions Must be able to routinely perform indoors in climate-controlled shared work area with minimal noise. At times having to interact with difficult members. Physical requirements While performing the essential duties of the position, the employee would be regularly required to stand, sit, walk, stoop, kneel, talk, and hear. Vision requirements include close vision and the ability to focus. The nature of this position requires physical mobility and the ability to occasionally lift and/or move a maximum of 25 pounds. Direct reports None This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.

is located in our Main Office in Greenfield, Massachusetts. Primary servicing contact for internal/external customer inquiries regarding Commercial (CML) loans with assigned authorities to facilitate and aid the position. Assist department Supervisor and staff in the course of daily functions when requested. Perform functions common to Loan Servicing. DUTIES: (ESSENTIAL FUNCTIONS) Primary contact for external customer inquiries regarding existing Commercial loans Assist customers and perform functions for problem resolution New loan setup for CML loans Assists the Commercial Loan Administration Manager with the CML loan pipeline to assure that all loans are processed in accordance with established processing guidelines. Assists with support and training to the back-up CML staff Monitor and Report on Missing Documentation for CML loans General maintenance of existing CML loans. Maintenance may include: LOC Availability Rate and Payment Modifications Construction Loan Rollovers Insurance Binder Tracking/work with MINITER (vendor) Complete Payoff Quotes for all Loan types Modification of existing CML loans Commercial Line of Credit Transfers Commercial Construction Loan Disbursements Participation Payment Processing Process UCC Changes/Continuations/Terminations Maintain inventory list of collateral held for CML loans Complete Monthly Reports specific to CML loans including, but not limited to: SBA Reporting Participation Loan Reporting UCC Continuations Marketable Securities Tracking Non-accrual loan reporting CRA Reporting Perform escrow duties related to tax payments work with Corelogic (Vendor) Perform other similar duties as required or requested by Manager Perform Quality control on New loans when setting up on the system Accept, Prepare and Enter Wire Transfer requests. REQUIREMENTS: Excellent communication skills - verbal and written Above average knowledge of existing CORE system (Cleartouch), but will train the right candidate. Advanced Microsoft Office Products (Word, Excel, etc.) Attention to Detail Ability to multi-task in a fast-paced environment Team oriented DESIRED SKILLS : Above average knowledge of Commercial Servicing (we will train the right candidate) Advanced accounting knowledge (we will train the right candidate) Familiar with Bank's Nautilus System Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America's great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards. The Residential Lending Group is responsible for delivering outstanding service to our clients seeking residential lending products. We offer portfolio lending via our Massachusetts-based branch network as well financing both primary and second homes in the Washington DC metropolitan area and San Francisco. The processing, underwriting and closing of residential loans resides within this group. Hingham's bankers work closely with our customers to assist with their financial needs. With a personal approach, we have the ability to deliver and comment quickly, in a streamlined process, and we can structure unusual transactions that provide unique value to customers. Role: Strong candidates for this role will have a demonstrated record of accomplishment in residential mortgage loan processing, solid communications skills, the ability to work well under pressure, and in-depth knowledge of regulatory requirements for residential mortgage lending. In this position, you will process the loan file from origination through to closing, working closely with the residential mortgage loan officers and our law office and providing exceptional customer service. Responsibilities: * Responsible for reviewing and verifying the accuracy of the borrower(s) financial documentation and the mortgage loan application. * Responsible for gathering all the necessary documentation that is required to receive the loan approval. This includes income documentation, bank statements, liabilities and any other pertaining information as applicable. * Responsible for organizing, labeling and updating all documents that were provided into its appropriate folder within the Bank's google drive. * If the file is incomplete or not ready for credit decisions, issue and monitor Notice of Incomplete Application to keep within compliance timeframes. * Acts as a point of contact to loan officers, Attorneys, vendors from origination through the close of the mortgage transaction. * Attend weekly Pipeline meetings with Loan Officers * Prepares required initial or amended disclosures to ensure compliance with all state/federal regulations and bank guidelines. * Order services and monitor receipt of services included but not limited to: Flood Certifications, appraisal, title requests and credit reports. * Communicates loan status' and related documentation deficiencies to loan officers. Audits loan file documentation to confirm appropriate & accurate receipt and completion of any/all application documentation including, appropriate signatures, dates and other relevant data. * Reviews and evaluates loan file information/documentation for both compliance and pre-underwriting. * Ensures that the loan file is complete, accurate and in accordance with Bank requirements including HMDA data collection within Bank's core loan origination system (Encompass). * Prepares loan closing documents in accordance with all Bank and regulatory guidelines. * Review all closing conditions are satisfied and executed according to closing instructions. * Resolves any post-closing quality control issues. Qualifications: * 2+ years of experience directly processing and closing residential mortgage loans * Proficient understanding and commitment to regulatory compliance within residential lending * Strong analytical skill with the ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy * Ability to apply logical and creative thinking to solve complex lending problems * Strong written and verbal communication skill, including ability to organize and present ideas and information in a simple, concise and unambiguous manner. * Resilient and able to work autonomously in the face of ambiguity * Familiarity with Encompass LOS is a plus.

Full-time Description Canopy Mortgage is hiring a full-time Branch Managers and Loan Originators who want the control of a banker with great pricing. Candidates will be responsible for developing referral partners in his or her local territory, generating loan volume and interfacing with the borrower. We need originators who have a passion for challenging the status quo, want to be digitally relevant, and take control of their local market. We've been revolutionizing the mortgage process for the last 10 years by building proprietary systems that increase efficiencies across the entire life of the loan, enabling our teams to do more volume with less effort. This is a totally new and unique opportunity in the mortgage industry that will give you state of art proprietary systems, great pricing, and complete control of your loans with in-house underwriting and funding. This opportunity is full-commission for seasoned LO's who want to produce with the aid of industry leading tech and support. If your tired of legacy costs, middle management, and non-producers driving up your loan pricing, apply today. Hiring Loan Officers licensed in every state except New York. Requirements Minimum 2 years' experience and NMLS Safe Act compliant 1 active state license Established contacts/referral partners Knowledge of different types of loans and credit bureaus Working history of loan process and general underwriting guidelines Funding 1 million in self-generated production College preferred, not required with proven mortgage experience Proven track record of proactively soliciting new business Strong communication skills and detail oriented Ability to work independently and remote

Title: Senior Loan Servicing Representative Department: Loan Servicing Reports to: Loan Servicing Officer Supervises: None Classification: Non-exempt Date Prepared: November 22, 2024 Summary / Objective The Senior Loan Servicing Representative responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Functions include, but are not limited to, the booking of loans on the Bank's core system, quality control and auditing of loan documents, document maintenance, tracking and review of all pending loan documents, exceptions and end of month financial reporting. Experience & Education Requirements: Bachelor's degree or equivalent lending experience Background in financial institution's real estate, commercial and/or consumer lending procedures Excellent understanding of lending procedures, Federal and State lending regulations Proven customer service skills Essential Job Functions: Responsible for booking and/or modifying Residential and Consumer loans, as well as an understanding for Commercial loans. This entails the ability to read and interpret promissory notes and modification agreements to establish the proper schedules and data in the system that will reflect the contract with the member. Must be able to use sound judgment when selecting codes, such as property type, account type, flags, etc., as each of these is critical to the system and reporting Assist with Commercial onboarding, modification, and quality control checks Ensure all loan documentation is accurate, complete, and in compliance with internal and regulatory standards Maintain, manage, and track all pending and outstanding loan documents, resolve exceptions and ensure that any missing or incorrect information is identified and corrected promptly Perform loan field maintenance and transactions, such as printing notices, payoff processing, unapplied payments, returned payments, tax and insurance escrow disbursements and loan modifications Research and resolve servicing Issues, clear system errors and verify report within scope of authority and expertise. Process loan payments and perform complex transactions, including, but not limited to, recalculating principal, interest, escrow and other payment information for accounts, as necessary. Process and prepare all paid off documentation to the customer and/or attorney, releasing collateral liens appropriately Daily/Monthly reporting of FNMA MPF loans Monitor real estate taxes, flood & hazard insurance, and other charges on secured properties Instruct vendors to impose forced-placed insurance coverage on acquired properties, ensure proper coverage, and pay premiums. May manage collection activities to include telephone calls, letters to borrowers and documentation of same. Address credit bureau disputes, investigate claims, and confirm or remove derogatory items from customer's credit history. Adhere to timelines and deadlines established, based on client needs and department workflow. Comply with all federal and local rules, laws and regulations Maintain written policies and procedures. Maintain knowledge of department policies and procedures through internal and external training activities Assist with departmental ad hoc projects, as necessary. Conduct regular reviews to recommend improvements in workflow, efficiency, and quality. Assist in all areas of lending as required, including providing backup support, conducting system testing and upgrades Qualifications Required knowledge, skills & abilities: Excellent knowledge of banking regulations and policies and procedures Knowledge of loan processing practices, methods and procedures Knowledge of Commercial, Real Estate and Consumer loan files and documents Excellent interpersonal, communication & computer skills Ability to apply critical thinking and problem solving skills Ability to provide courteous, knowledgeable and professional customer service on the phone Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision. Ability to perform accurate data input into a variety of software. COCC, DNA preferred, yet not required. Successful completion of in-house training programs or other approved training programs Compliance with BSA regulations as appropriate to the position Physical Demands and Work Environment: Ability to use standard equipment such as computers, phones, photocopiers Requires manual dexterity and sitting and standing for longer periods of time Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: Responsible for the timely processing of all mortgage loan applications received by Credit Union through multiple lending channels in compliance with Federal, State and Local Regulatory Requirements, within established timelines to meet loan closing deadlines. Key Responsibilities: Provide strong verbal and written communication to members, mortgage brokers, and internal stakeholders during the application process. Effectively manage pipeline, prioritizing loan files to meet loan-level timelines including commitments, mortgage contingency dates, close dates, and rate locks. Generate Loan Estimates on a timely basis to meet Regulatory requirements including 3-day disclosure requirement. Accurately Calculate Fannie Mae Loan Level Price Adjustments (LLPA). Order services through 3rd parties including credit reports, flood certs, appraisals and settlement and title services. Assist with incoming calls to Real Estate Lending phone queue. Collect and review all loan documents to satisfy loan conditions, prepare loan files for underwriting, ensuring documentation is in order, accurate and complete prior to advancing to Underwriter for review. Note: Reviewing loan file requires working knowledge and understanding of loan applications, credit report, asset statements (including sourcing large deposits and EMD's), income docs (including paystubs, W- 2's, tax returns), appraisals, title work, etc...and the ability to identify possible deficiencies in file, including possible fraud/risk and ask appropriate questions, obtain clarifications and/or updated docs as needed. Perform File Maintenance, Compliance and QC tasks including but not limited to: Issuing 21-day letters, ensuring accuracy and completeness of HMDA data, performing Pre-Closing QC. Who You Are: Minimum 1-3 years current Conventional Mortgage Loan Processing experience. Processing loans through Encompass LOS experience preferred. Ability to multi-task and process high loan volume in fast-paced system & technology based. environment; encouraging and cultivating continuous process improvement. In-depth understanding of current Regulatory Requirements relative to TRID, as well as other State and Federal Regulatory requirements. Experience generating and reviewing Loan Estimates (LE's). Working knowledge and understanding of Fannie Mae Guidelines and AUS. Strong attention to detail is critical to success in the role. Excellent written and verbal communication skills. Candidate will be highly positive, proactive, self-motivated and possess the ability to effectively manage their time with competing task. Candidate must be able to work from our Chelmsford, MA location. What We Offer: Competitive salary and benefits package Opportunities for professional development and career growth Hybrid Schedule (min 3 days in office to maximize collaboration) A collaborative and inclusive work environment Paid Time Off, Wellness Time & Paid Federal holidays 401K with 6% match High Performance Culture Become a part of a team where your ideas are valued, your growth is supported, and your work makes a difference. Apply today and take the next step in your career with USALLIANCE. EQUAL OPPORTUNITY EMPLOYER USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements. This may be modified at any time, for any reason, at the sole discretion of management. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the before you apply: “USAlliance Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, USAlliance Federal Credit Union will not provide sponsorship for the candidate to work in the United States. In the spirit of pay transparency, we are excited to share the base hourly range for this position is $23.43 - $28.70 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. If you are hired at USALLIANCE Federal Credit Union, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members as a part is any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring at the maximum of the range would not be typical to allow for future and continued salary growth. We also offer a generous compensation and benefits package. All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Join Our Exceptional Team at Seamen's Bank$1,000 Hiring Bonus! Are you an experienced administrative professional ready to elevate your career? Seamen's Bank offers a unique blend of personalized service and comprehensive financial solutions, making us a standout employer in the banking industry. Consistently recognized as one of the "Best Banks to Work For" nationwide, we invite you to discover what makes our team extraordinary and why our employees choose to grow their careers with us. Why Seamen's Bank? Personalized Service with a Broad Reach: As a part of our team, you'll support service-oriented delivery of financial services while benefiting from the expansive resources of a leading institution. Dynamic Career Opportunities: We provide an environment that supports your career aspirations and professional growth. Competitive Benefits Package Joining Seamen's Bank means accessing an array of benefits designed to support your personal and professional well-being: 3 Weeks of Vacation in Your First Year: Begin your journey with us while enjoying ample time for rest and rejuvenation. Subsidized Child Care at 65%: We support your family's needs with significant childcare savings. Comprehensive Medical Coverage: Access medical insurance with 75% of the premiums covered by us, starting on your first day. Free Dental Insurance and More: Enjoy dental coverage at no cost from day one, along with free life and long-term disability insurance. 401(k) Savings Plan: Secure your financial future with our generous employer match. 11 Paid Holidays: Celebrate and recharge with paid time off during holidays. Professional Development: Engage in continuous learning and seize opportunities for career advancement. If you're ready to be a part of a team that values your expertise and ambitions, explore the possibilities at Seamen's Bank. Here, your career growth is our priority. We look forward to welcoming dedicated professionals who are passionate about making a difference in the financial services landscape. Commercial Loan Processor/Closer The Commercial Loan Processor/Closer at Seamen's Bank plays a vital role in processing and closing commercial loans. Their attention to detail and understanding of loan documents uphold the bank's reputation for excellence. Essential Duties and Responsibilities Manage Application Workflows: Track and complete workflows in the Commercial Loan Origination System (LOS). Gather Information: Collect credit reports and other data for loan evaluations. Monitor Loan Progression: Track loan requests from initiation to final disposition. Prepare Documentation: Create clear and compliant documentation for various loan outcomes. Coordinate Interactions: Order third-party documents and schedule loan closings with stakeholders. Pre-Closing and Closing: Ensure all documentation is complete and oversee the closing process. Review and Follow-Up: Scrutinize closing packages and resolve discrepancies. Digital Management: Input data into the FIS system, scan documents, and process transactions. Customer Communication: Respond to inquiries and prepare written communications for customers. Compliance Knowledge: Stay updated on commercial loan policies and regulations. Qualifications and Experience Education: Associate's degree or equivalent, plus at least one year of relevant banking or lending experience. Communication Skills: Ability to effectively communicate with third-party service providers. Technical Skills: Proficiency in Microsoft Excel and Word, along with strong problem-solving abilities. Attention to Detail: Ensure accuracy in all tasks. AAP/EEO STATEMENT: Seamen's Bank is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution. It is also the policy of Seamen's Bank to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements. Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

It's an exciting time to be at Hanscom Federal Credit Union! As a member of our Consumer Lending Department, you will join a dynamic team of purpose-driven individuals committed to delivering exceptional service to our members. Who we are - Hanscom Federal Credit Union Members-first - our members are our top priority. We make business decisions with our members at the top of mind. Integrity - we're honest and committed to doing what's best for our members and our company. What is right isn't the same as what is easy. Teamwork - we are in this together and we all benefit from our success. Innovation - we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes. Empathy - we understand that communication starts by listening, understanding diverse perspectives, and caring about others' sustained success. What we offer A full-time, permanent position that will reward you through an annual bonus program. Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits. A flexible hybrid work schedule environment. We are committed to fostering career growth and development - when you join our organization it's not just a job. We look to develop your skills aligned to our business needs and help you progress in your career. Who you are - Senior Consumer Loan Processor You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected. What you'll do Responsible for the accurate and timely funding of all indirect loans, including but not limited to gathering and reviewing all necessary documentation, delaying funding as necessary, and contacting internal and external stakeholders to move loans to funding. Handle escalated and complex calls, including but not limited to difficult dealers, funding issues, and calls escalated from members and staff. Is the point of contact for underwriters, applicants and MEC to facilitate smooth communication and resolve issues in a timely manner. Provides prompt, efficient, and professional service to all members with transactions, loan maintenance, loan questions and payoff requests by answering the loan department extension. Processes monthly dealer reserve chargeback report and invoices; records dealer payments of chargebacks on spreadsheet and tracks payment of unpaid invoices. Coach and mentor new hires to the Consumer Lending Processing Team and ensure that existing staff are trained and following updates to HFCU's policies, procedures, and systems. Responsible for gathering loan documentation for examinations and audits of HFCU's lending programs; assists with investigating concerns presented by examiners and auditors. Participates in projects as requested. Processes changes and system upgrades. Works with vendors and internal staff to learn, understand and test new items as necessary. Identify lending platform inefficiencies and provide recommendations for solutions. Verifies and adheres to all lending regulations whether they are federal, state, or HFCU policies. Identify and escalate any irregularities or possible fraud to supervisors for review Responsible for reviewing Indirect vehicle loan title documentation to help ensure that HFCU's lien is in place so that a title may be obtained and held by HFCU. Assisting with Titles for direct loan Title Perfection Creating, updating and maintaining Processes and Procedures for Organization's use Assumes additional responsibilities as requested. Knowledge/Skills/Experience Required: 1-3 years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A high school degree or equivalent PHYSICAL REQUIREMENTS Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. MENTAL AND/OR EMOTIONAL REQUIREMENTS Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. ** Must be authorized to work in the US **

East Cambridge Savings Bank's Lending Division is actively recruiting for Residential Loan Officers Function : Under the general direction of the Secondary Market Lending Sales Manager, solicits and develops new sources of business and loan opportunities and originates residential loan products in accordance with established Bank policies and procedures. We are looking for candidates with: Proven loan origination sales experience at local bank or mortgage lender 2 or more years of mortgage origination experience preferred Familiarity with Middlesex County preferred Knowledge and understanding of secondary market underwriting guidelines Well developed interpersonal, communication and customer service skills Ability to travel freely and work without direct supervision Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act Essential Job Functions: Responsible for selling and originating high quality mortgage loans to meet established production goals. Develops relationships with attorneys, local housing agencies, developers and real estate brokers to generate new mortgage business. Solicits customers generated through various channels, including but not limited to external contacts, First Time Home Buyer seminars, telephone or electronic e-mail leads, the Bank's website, etc. Analyzes each applicant's data, working with the borrower to prepare a complete application. Initiates processing and conducts preliminary underwriting. Determines and recommends appropriate loan products to meet the needs of the customer. Approves consumer loans up to established limits. Manages the customer experience. Serves as the liaison between all parties i.e. Brokers, borrowers, and the Bank during the application process for mortgage loans. Prior to closings, acts as liaison with attorneys to ensure documentation is accurate and consistent. Responds to customer questions and inquiries. Establishes and maintains effective working relationships with Banking Center personnel, providing guidance as needed. Maintains a general understanding of all products and services offered to effectively present these products and services to customers. Represents the Bank by participating in various networking, community and industry related activities which includes but is not limited to speaking at Mortgage Seminars, representing the Bank at Mortgage Trade Fairs, acting as a Mortgage Consultant at banking centers, etc. Promotes Bank services and products to potential customers when possible. Keeps abreast of residential and consumer loan products and the applicable State and Federal regulations and compliance issues. Complies fully with all federal, state and local laws and regulations, policies and procedures, including but not limited to the S.A.F.E. Act and its registration, renewal and updating standards. Analyzes each applicant's loan and deposit relationship with the Bank, reviewing how various Bank products may address an applicant's banking needs and ensuring that any appropriate cross sale opportunities have been undertaken. Assists with special assignments/projects, and in the development of new products and services to remain competitive. Contact our Human Resources Division or visit ******************** for more details and to apply. Or submit your resume to: Email: **************** Fax: ************ Phone: ************ East Cambridge Savings Bank, Attn: Human Resources 344 Cambridge Street Cambridge, MA 02141 East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled

We are offering a short term contract employment opportunity for a Mortgage Processor in the greater Boston area in Massachusetts. This role will be fully on-site and involves processing and closing activities related to mortgage and home equity transactions. Responsibilities: - Accurately and promptly manage the packaging of all loans originated by our loan officers. - Enter correct loan details into the system for processing and ensure all loan documentation is complete, verified, and adheres to the credit union's policies. - Coordinate and order loan documents, including property title, legal work, abstract, survey, appraisals, DU, DO, and MI. - Review file documentation and request any missing items. - Schedule and coordinate closings in accordance with the purchase contract and underwriting guidelines, ensuring all parties involved are accurately informed about all closing details and procedures. - Supply the closing attorney with necessary information for closing and follow up on post-closing and final documentation required by the credit union. - Generate loan documents, reports, and closing documents promptly and accurately. - Deliver friendly, accurate, detail-oriented service to members and associates. - Manage a loan processing pipeline. - Continuously develop and maintain knowledge of all mortgage products and rates within the credit union and from the mortgage industry. Requirements - Applicant must have a minimum of 1 year experience in the Financial Services industry - Prior experience as a Mortgage Processor is required - Proficiency in Mortgage Processing is essential - Knowledge of Encompass software is necessary - Understanding of Home Equity is expected - Experience with Home Equity Loans is a must Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Under the direction of the Branch and/or Production Manager, markets and promotes PrimeLending products and services to its client base of realtors, builders, bank officers and potential and past clients. Performs office or non-manual work directly related to the management or general business operations of PrimeLending and its customers. Responsibilities Evaluates PrimeLending's and other loan products and services and determines which financial products best meet the customer's needs and financial circumstances. Establishes and maintains relationships with realtors, bank officers, builders and new home sales representatives in order to develop and retain existing business; and by visiting subdivisions as required. Markets and promotes PrimeLending's financial products; Originators are expected to meet the Company's minimum production standards in funded units/volume on an ongoing basis each month, by taking complete and accurate loan applications, using PrimeLending's product set. Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers. Collects and analyzes information regarding the customer's income, assets, investments or debts. Advises the customer regarding the advantages and disadvantages of different loan products. Services existing customers and obtains all necessary support documents along with the appropriate fees and lock in information. Oversees the loan process by monitoring loan status and ensures conformity with terms. Communicates loan status to all interested parties, and obtains loan documentation after closing. Presents terms and conditions of loans with customers. Stays abreast of trends and developments in the local real estate market and competitive environment, as well as, changes in rules and regulations pertaining to private and government insured mortgages. Maintains a professional image and adheres to standards consistent with company policies and procedures. May supervise and direct the activities of other loan officer(s), loan officer assistant(s), or loan processor(s). Other duties as assigned. Qualifications High school diploma or equivalent and appropriate licenses as required by state. Valid driver's license and current automobile liability insurance. A minimum of 12 months loan originator experience required. Interacts with regional & corporate departments, as well as realtors, sales agents, builders, appraisers, etc. Demonstrated judgment and decision making ability. Excellent and effective presentation and communication skills, both verbal and written. Ability to quickly assess and process large amounts of data and use of appropriate AU software technology. Must be active in the community and in those job-related organizations to enhance the network of beneficial contacts. Continue to expand knowledge of issues influencing the industry and the organization. The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

On The Money Talent is excited to partner with one of the nation's top 3 retail mortgage lenders, renowned for delivering industry-leading tools, competitive mortgage rates, and exceptional customer service. This innovative company has a nationwide presence with 5,000+ employees, 300+ offices, and is licensed in all 50 states. In 2024, they helped thousands of homeowners secure over $37 billion in home purchase loans and refinances. Why Choose This Opportunity? For over 24 years, this organization has been committed to delivering unparalleled value to customers, employees, and referral partners by focusing on: Competitive rates and cutting-edge technology. Transparent processes and an easy-to-navigate mortgage experience. A supportive and growth-oriented culture for employees. Innovation at the Forefront This lender is a leader in transforming the mortgage industry with technology that simplifies the lending process for Loan Originators and customers alike. Their tools and platforms enable Loan Originators to work more efficiently, secure faster approvals, and deliver exceptional service to clients. Opportunities for Loan Originators As a Loan Originator, you'll have access to: Industry-leading technology to streamline the loan process, giving you more time to focus on building relationships and growing your business. A diverse portfolio of loan products to meet the unique needs of your clients. Marketing and sales support to help you expand your reach and enhance your brand. A culture of excellence that values your expertise and provides opportunities for career advancement. Opportunities for Branch Managers Branch Managers will benefit from: Full operational support to ensure your branch runs smoothly and efficiently. Access to advanced technology and tools that empower your team to close more loans. A focus on building a collaborative and high-performance culture within your branch. Competitive compensation and incentives designed to reward your success. Key Achievements of Our Client Over $35 billion in funded loans in 2023. Consistently ranked as a top national mortgage lender. High customer satisfaction with a significant number of referrals from happy clients. What We're Looking For We're seeking experienced Loan Originators and Branch Managers throughout who are passionate about helping clients achieve their homeownership goals. Ideal candidates will have: Proven success in mortgage lending or branch management. A strong focus on building relationships and delivering excellent customer service. The ability to thrive in a fast-paced, technology-driven environment. Join a team that is reshaping the future of the mortgage industry and empowering professionals to reach new heights in their careers. Apply today to take your next step with an organization that's dedicated to your success!

MasonWest LLC was founded in 2012 with our core industry focus being Banking, Financial Services, Insurance, Accounting, Finance & Legal. As a leader in the executive search industry, we take pride in our partnerships and strive in delivering the recruiting and human capital expertise you deserve. Our depth of experience and dedication to the process of executive search combined with delivering unparalleled results for our clients and candidates is the formula to a winning long term solution. Our focus is on attracting the right talent to help our client's business succeed while delivering searches on a national basis. Job Description MasonWest is currently searching for an experienced Loan Review Officer for one of our banking clients near Waltham, MA. Job Desrciption: The loan review function at our banking client oversees and conducts the independent loan review process across the company, which is designed to: Promptly identify loans having potential credit weaknesses so that timely corrective action can be taken to minimize losses. Assess relevant trends that may affect collectability. Provide information to assess the adequacy of the Allowance For Loan & Lease Losses (ALLL). Assess the adequacy of and adherence to internal loan policies. Evaluate the activities of lending personnel especially as it relates to thorough and complete underwriting, early detection of problem loans, and knowledge of his or her loan portfolio. Provide management and the board of directors with objective, accurate, and timely information of the quality of the portfolio. Essential Duties: 1. Under the direction of the Director of Credit Review conduct independent credit reviews of loans and portfolios in accordance with the annual plan. 2. Ensure that loan reviews done on individual loans analyze credit quality; sufficiency of credit and collateral documentation; proper lien perfection; proper approval by the loan officer and loan committees; adherence to any loan agreement covenants; and compliance with internal policies and procedures and laws and regulations; and the appropriateness and timeliness of identification of problem loans by loan officers. 3. Prepare information reports to assist senior management in risk related matters as needed. 4. Participate in risk discussions throughout the banks such that current review work is part of the banks' dialogue on risk appetite. 5. Perform other duties as requested or directed. Qualifications: Formal credit training or equivalent experience is preferred. At least 5 years of credit review and / or related credit work at similar sized and/or larger institutions. Awareness of sound lending practices and basic regulatory requirements covering extension of credit and managing credit risk. Curiosity and analytic sensibility. Excellent written and oral communication skills. Proficiency in Microsoft Word, Excel and PowerPoint. Diplomacy and tact. Position will require frequent traveling Bachelor's degree in relevant field. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Details Headquarters - Lowell, MA Full Time $17.54 - $26.31 HourlyDescription Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices. Come join our team as a Loan Servicing Representative, where under the direction of the Loan Servicing Officer, you will demonstrate a broad knowledge of loan products, collateral types, borrowing entities, and loan servicing activities and is able to perform various duties related to the ongoing servicing and maintenance of all loan products. Quality of the work produced and level of productivity is within the acceptable range for the department and corresponds to the level of experience; adheres to established policies and procedures. Supports the Credit Unions' Core Value and Ultimate Goal and the departments focus on service, quality, efficiency, and teamwork. ESSENTIAL DUTIES AND RESPONSIBILITIES Assist with the timely perfection, renewal, and release of various collateral, including, but not limited to, titled vehicles, UCC-1 financing statements, mortgage security agreements, assignments of lease and rents. Maintain exception reports, VINTEK system, and Miser system for monitoring, record-keeping, and audit purposes. Prepare discharges of real estate collateral on all real estate loans that have been paid in full so that our security interest in the property is released. Prepare subordination documentation in order to maintain our lien position in pledged collateral. Process payments of flood insurance, vehicle insurance, real estate property insurance, and private mortgage insurance; work with third-party vendors to coordinate renewal, cancellation, and force placement of insurance; maintain flood insurance records to ensure compliance with the requirements of the Flood Disaster Protect in Act. Perform new indirect auto loan activities, including set up of new accounts on the miser system, review of required documentation for completeness, reconcile and process new loan funds, and submit dealer invoices for early payoff rebates. Set up and maintain Miser loan data information in accordance with appropriate new loan modification, loan workout, renewal, or charge-off documentation; prepare necessary modification documentation in accordance with approved modification requirements. Perform the review of new loans to ensure appropriate documentation has been obtained and that the loan has been correctly set up on the Miser system. Prepare files, screenprints, and preliminary checklists and assist with resolving exceptions. Review internal file maintenance journals and various exception reports to ensure the appropriateness of transactions, that the corresponding supporting documentation has been obtained, and to identify and correct exceptions for data integrity purposes. Coordinate payoff quotes at the request of members, attorneys, and other financial institutions; reconcile and process payoff funds upon receipt to ensure appropriate closure of the account. Process a variety of loans transactions including payments, payoffs, advances, charge-offs, adjustments, corrections. Respond to internal and external loan-related member questions & research. Participate in department projects and in the development of department procedures. Performs all other duties as assigned. Qualifications Experience: One year of related experience is required. Education: High school diploma or equivalent required or an equivalent combination of education and experience. Interpersonal Skills: Position requires personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good written and verbal communication skills are required, including communicating clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.

Polish National Credit Union stands strong as a full-service, member-owned credit union, offering a complete line of personal and business banking products and services. Since our inception in 1921, Polish National has grown to meet the needs of our communities. We proudly support the community through non-profit and educational initiatives. An important aspect of all positions at the credit union is to fulfill our mission: “To Grow Lasting Relationships to Improve People's Lives.” We are seeking a self-motivated, energetic individual to join our Lending team at our Main Office in Chicopee, MA. The ideal candidate will possess three to five years of mortgage closing experience in a credit union or similar financial institution and be eager to make an impact with a strong, professional work ethic. Essential Duties and Responsibilities: Performs a variety of duties pertaining to the closing of residential mortgage loans, including ensuring files are cleared to close, scheduling timely mortgage closings, loan funding, and post-closing functions. Prudently adheres to Polish National Credit Union's lending policies and procedures as well as all applicable regulatory requirements. Ensures all underwriting conditions on mortgage files have been satisfied and the file is cleared to close. Verifies all required information, forms, and documentation is collected and complete, including but not limited to file contacts. Promptly schedules loan closings with mutually convenient closing dates to facilitate an efficient, streamlined process for our borrowers and closing partners. Daily interaction with settlement agents, paralegals, and borrowers; provides timely responses to resolve any problems or questions pertaining to scheduling and loan funding. Works with borrowers and insurance companies to obtain satisfactory insurance binders Prior to closing, identifies potential issues and works to resolve issues promptly. Prepare accurate and compliant closing documents, including closing disclosures that comply with all TRID regulations. Contact borrowers to notify them their closing disclosure has been sent and must be signed within the specified time for the closing to occur. Reviews compliance reports (Mavent) and resolves issues as necessary. Maintains and updates the department's closing calendar to ensure it is up to date. Contacts settlement agents if documents are missing or incorrect; follows up with weekly emails or calls to ensure issues are resolved. Schedules equity closings with member and branch staff and prepares closing documents. Serves as backup for post-closing; ensures complete closing packages are received promptly; reviews all packages to ensure the required closing documents have been returned and are correct and signed, notarized, etc. Scans and uploads all closing packages into the Credit Union's loan origination system and ensures the individual documents are correctly distributed in the electronic file. Provides support to and assists loan servicing with all lending audits and exams Responsible for completing all required compliance training, as well as ongoing training as assigned. Benefits: Polish National Credit Union offers an attractive compensation and benefits package, including health, dental, vision, flexible spending accounts, 401(k) with employer match, tuition assistance, and a student loan repayment program. Equal Opportunity Employer Our Credit Union is an equal opportunity employer. All applicants will be considered regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, genetic information, or any other legally protected status. Equal access to the hiring process, services, and employment is available to all persons. Requirements Qualifications: Minimum of three years mortgage closing or related experience in a credit union or similar financial institution Knowledge of lending compliance regulations (Reg. Z, RESPA, Truth in Lending, Reg. B, HMDA, etc.) NMLS/SAFE ACT compliant Experience with Encompass is preferred Superior attention to detail Possess solid organizational and time management skills and problem-solving skills Self-starter, self-reliant, dependable, ability to work within and meet specific time constraints Team player with a positive attitude Proficient in MS Office and Outlook Results-oriented and able to prioritize multiple tasks Excellent written and verbal communication skills

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Interlibrary Loan Supervisor position, a full-time (40 hours per week) position, scheduled 7:30 am-4:30 pm, starting at $25.47 per hour - commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. Discussion around accommodations is welcomed in our efforts to create a respectful, inclusive, and welcoming work environment. The Interlibrary Loan Supervisor coordinates a user-centered resource-sharing service, ensuring equitable access to academic material to support research and learning. They oversee the exchange of materials with an international network of libraries, maintaining high levels of service in all borrowing and lending. They participate fully as a member of the Access Services department and provide service during regularly scheduled hours at the front desk. Summary of Responsibilities: Interlibrary Loan Processing * Provides Amherst students, faculty, and staff with materials not held locally, utilizing advanced search techniques as needed. Develops and maintains expertise in a complex and evolving research environment, following developments in databases and online resources * Establishes and maintains mutually beneficial relationships with partner libraries from across the country and internationally, providing exceptional service to both our borrowing libraries and our users Management & Planning * Supervises and trains an Interlibrary Loan team of 1 full-time staff and 2-3 part-time student assistants, developing and maintaining an engaging work culture where staff feel welcomed, respected, valued, and supported * Collaborates with colleagues in Research & Instruction and Acquisitions to provide an easily accessible service for users to acquire material not available at Amherst or the Five College Libraries * Works with the Library Web Services Manager to maintain clear, integrated pathways to requesting and accessing material * Collects and analyzes data to identify trends and opportunities for collection development and service improvements * Communicates effectively and builds relationships with staff colleagues, partner libraries, and users * Maintains ILL and scanning software and hardware, communicating with vendors as necessary * Fosters mutual support and collaboration among a small team of Access supervisors Access Services Team * Provides responsive and inclusive service during regularly scheduled hours at the Frost Front Desk * Welcomes users, maintains borrower accounts, explains policies, and makes referrals to other library or campus departments as appropriate * Oversees and supports the work of a diverse group of student assistants, serving as Student Supervisor On Duty in the absence of the Access Services Supervisor * Monitors and responds to messages as part of a team in the Library Circulation and Access Supervisors email accounts * Attends regular department, library, division, and collegewide meetings * Creates a professional development plan and participates in service opportunities in consultation with the supervisor Qualifications: Required * Bachelor's degree, or 5 years of experience in lieu of degree * 1 year of work experience in an academic or research library * Experience searching online bibliographic databases and a strong interest in continual learning * Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access * Demonstrated close attention to detail and organizational skills * Proficient computer skills and demonstrated ability to learn and apply new technologies to existing operations * Ability to independently manage multiple priorities and tasks * Ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff * Strong verbal and written communication skills * Demonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community Preferred * 1 year of work experience in resource sharing or interlibrary loan * 1 year of work experience supervising others and providing training Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information. Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Full-time Description We are seeking a dedicated and detail-oriented Consumer Loan Support Specialist to join our team. In this role, you will perform a variety of support duties related to the processing of consumer loan applications and the delivery of lending products and services to our members. You will need to have a thorough understanding of the credit union's Consumer Lending Policies and Procedures, as well as a strong grasp of all banking systems and software applications relevant to the position. Essential Functions & Responsibilities: Resolve issues with titles using various methods until the issues are completely corrected. Work on consumer loans as assigned by loan officers. Perform loan servicing duties including processing all consumer loans, E Oscar, reporting, and maintenance in Velocity. Execute administrative duties with high accuracy. Handle projects and special assignments within the consumer lending department. These projects can range from short-term (one day) to long-term (several months). Order and coordinate reviews of required due diligence items such as credit reports, OFAC checks, appraisals, environmental reports, flood certificates, insurance certificates and/or binders, UCC filings, etc. Serve as a secondary relationship contact for customers within the Member Business-Commercial portfolios. Respond to telephone inquiries and assist customers with problem resolution, walk-in coverage, and general questions regarding commercial loan products and services, including loan advances. Assist the residential loan servicing team as needed. Benefits: At Quincy Credit Union, we believe that our employees are our most valuable asset. That's why we're committed to providing a comprehensive benefits package designed to support your health, well-being, and future financial security. Here's a summary of the benefits you can expect as part of our team: Health Insurance: We offer competitive health insurance plans, including medical, dental, and vision coverage, to help you and your family stay healthy and happy. 401(k) Retirement Plan: Take advantage of our generous 401(k) retirement plan with a company contribution of 10%. Start building your nest egg for the future with confidence. Paid Time Off (PTO): We understand the importance of work-life balance. That's why we provide generous paid time off, including vacation days, holidays, and sick leave. Employee Assistance Program (EAP): Access confidential counseling, financial assistance, and other support services through our Employee Assistance Program, because your well-being matters to us. Professional Development: We invest in your growth and development with opportunities for training, workshops, and tuition reimbursement to help you reach your career goals. Wellness Programs: Stay healthy and active with our wellness programs, including fitness classes, wellness challenges, and access to resources for maintaining a healthy lifestyle. Life and Disability Insurance: Gain peace of mind with life insurance coverage and disability insurance options to protect you and your loved ones in unexpected circumstances. Employee Recognition: We believe in recognizing and celebrating your contributions. From peer-to-peer awards to milestone celebrations, we value your hard work and dedication. Requirements Thorough understanding of Consumer Lending Policies and Procedures. Proficiency in banking systems and relevant software applications. Strong problem-solving skills and the ability to resolve issues with titles. Attention to detail and high accuracy in performing loan servicing duties. Excellent customer service skills and the ability to handle telephone inquiries and assist customers with problem resolution. Ability to handle multiple projects and special assignments efficiently.

Title: Senior Commercial Loan Servicing Representative Department: Loan Servicing Reports to: Loan Servicing Officer Supervises: None Classification: Non-exempt Date Prepared: November 22, 2024 Summary / Objective The Senior Commercial Loan Servicing Representative responsibilities include performing a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Experience & Education Requirements: Bachelor's degree or equivalent lending experience Background in financial institution's real estate, commercial and/or consumer lending procedures Excellent understanding of lending procedures, Federal and State lending regulations Proven customer service skills Essential Job Functions: Responsible for booking and/or modifying commercial loans. This entails the ability to read and interpret promissory notes and modifications agreements to establish the proper schedules and data in the system that will reflect the contract with the member. Must be able to use sound judgment when selecting codes such as property type, account type, flags, etc. as each of these is critical to the system and reporting Perform a post-closing review of all new loans and amendments for compliance and accuracy, while working closely with the closing attorneys and relationship managers to ensure that all changes are completed and loans are closed in compliance with the approval. Review legal documents for accuracy and completeness. Ensure collateral recording information is secure and maintained in the core banking system Maintain and manage the collateral document tracking Monitor, maintain and update rate and payment change records as required. Send adjustment notices to customers and respond to any customer inquiries or concerns. May manually calculate daily interest rate and per diem rate for customer/lender/attorney. Establish and maintain organized commercial loan files Review various reports to clear system errors and update loans as needed Research and resolve servicing issues in support of loan officers and customers within the scope of authority and expertise. Perform complex transactions, and loan payments, including but not limited to recalculating principal, interest and other payment information for accounts and performing escrow as necessary. Process commercial mortgage, commercial loan, and construction loan payoff requests from internal and external customers Prepare paid off documentation for the customer and/or attorney, releasing collateral liens Review various daily monitoring reports to ensure payments were processed correctly. Adhere to timelines and deadlines established based on client needs and department workflow. Perform other job-related duties as assigned by Managers(s). Qualifications Required knowledge, skills & abilities: Excellent knowledge of banking regulations and policies and procedures Knowledge of loan processing practices, methods and procedures Knowledge of Commercial, Real Estate and Consumer loan files and documents Excellent interpersonal, communication & computer skills Ability to apply critical thinking and problem solving skills Ability to provide courteous, knowledgeable and professional customer service on the phone Ability to assume responsibility, display initiative, exercise good judgment and make and act upon decisions with minimal supervision. Ability to perform accurate data input into a variety of software; COCC, DNA preferred, yet not required Successful completion of in-house training programs or other approved training programs Compliance with BSA regulations as appropriate to the position Physical Demands and Work Environment: Ability to use standard equipment such as computers, phones, photocopiers Requires manual dexterity and sitting and standing for longer periods of time Must be able to work schedules that meet the needs of the Bank, which may include early morning, evening and /or weekend hours Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us: At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role: Responsible for the timely processing of all mortgage loan applications received by Credit Union through multiple lending channels in compliance with Federal, State and Local Regulatory Requirements, within established timelines to meet loan closing deadlines. Key Responsibilities: Provide strong verbal and written communication to members, mortgage brokers, and internal stakeholders during the application process. Effectively manage pipeline, prioritizing loan files to meet loan-level timelines including commitments, mortgage contingency dates, close dates, and rate locks. Generate Loan Estimates on a timely basis to meet Regulatory requirements including 3-day disclosure requirement. Accurately Calculate Fannie Mae Loan Level Price Adjustments (LLPA). Order services through 3rd parties including credit reports, flood certs, appraisals and settlement and title services. Assist with incoming calls to Real Estate Lending phone queue. Collect and review all loan documents to satisfy loan conditions, prepare loan files for underwriting, ensuring documentation is in order, accurate and complete prior to advancing to Underwriter for review. Note: Reviewing loan file requires working knowledge and understanding of loan applications, credit report, asset statements (including sourcing large deposits and EMD's), income docs (including paystubs, W- 2's, tax returns), appraisals, title work, etc...and the ability to identify possible deficiencies in file, including possible fraud/risk and ask appropriate questions, obtain clarifications and/or updated docs as needed. Perform File Maintenance, Compliance and QC tasks including but not limited to: Issuing 21-day letters, ensuring accuracy and completeness of HMDA data, performing Pre-Closing QC. Who You Are: Minimum 1-3 years current Conventional Mortgage Loan Processing experience. Processing loans through Encompass LOS experience preferred. Ability to multi-task and process high loan volume in fast-paced system & technology based. environment; encouraging and cultivating continuous process improvement. In-depth understanding of current Regulatory Requirements relative to TRID, as well as other State and Federal Regulatory requirements. Experience generating and reviewing Loan Estimates (LE's). Working knowledge and understanding of Fannie Mae Guidelines and AUS. Strong attention to detail is critical to success in the role. Excellent written and verbal communication skills. Candidate will be highly positive, proactive, self-motivated and possess the ability to effectively manage their time with competing task. Can