Loan Processor Jobs in Kenmore, NY

*Hybrid Contract Opportunity* Lighthouse Technology Services is partnering with our client to fill their Mortgage Processor position! This is a 6+ month contract opportunity and will follow a hybrid model in Buffalo, New York. This role will be a W2 employee of Lighthouse Technology Services. Position Overview: This role is responsible for processing conventional and government loan requests based on product, underwriting, and state specific and investor guidelines. What You'll Be Doing: Maintain effective communication with all necessary parties involved in a new loan application, from the customer, broker, correspondent, loan officer, and co-workers to ensure a seamless and positive application experience. Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc. Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines. Monitor and update credit reports, appraisals, income documentation, and all verifications to ensure all underwriting conditions are met. Work closely with underwriting to quickly resolve any issues or concerns. Perform other administrative duties supporting the origination department including, but not limited to: preparing and mailing commitment letters, title and homeowners insurance review, mailing loan suspend notices, updating loan conditions, providing the closing attorney with additional documentation, and all appropriate processing checklists. Ensure adherence to all regulatory requirements and guidelines. Strong analytical background to evaluate changes required to all regulatory documents. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. What You'll Need to Have: At least 1-2 years experience in customer service, operations or financial services Good PC skills with strong knowledge of spreadsheet, word processing, email, and PDF software Six months mortgage processing experience highly preferred Associates degree preferred Self-motivated and results-driven Positive, customer-focused attitude Pay Range: $18-$22/hr Questions about any of our jobs? Email us at ************************** View all of our open jobs here: jobs.lhtservices.com

Seasoned processor with a strong analytical ability to assess conventional and government loan requests based on a thorough knowledge of product, underwriting, and investor guidelines. Serve as the communication liaison between the customer and M&T's Mortgage department. Directly assist customers as required in a prompt, courteous and professional manner. Responsible for adherence to compliance guidelines and to the requirements of federal registration under the SAFE Act. Primary Responsibilities: Maintain effective and professional communication with all necessary parties involved in a new loan application, including the customer, broker, all co-workers, and other external partners to ensure a seamless and positive experience Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc. Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines. Monitor, update and analyze credit reports, appraisals, income documentation, and all verifications to ensure they adhere to product, underwriting and investor guidelines. Perform other administrative duties supporting the origination department including, but not limited to: preparing and mailing commitment letters, review title and homeowner's insurance, mailing loan suspend notices, providing the closing attorney with additional documentation, and all applicable processing checklists. Ability to scrutinize a loan application to assess qualification, and is able to restructure a loan or recommend solutions. Empowered to review and accept loan conditions based on underwriter requirements. Ensures adherence to all regulatory requirements and guidelines. Strong analytical/mathematical background to evaluate changes to borrower's current fee structure, allowable changes to those fees and the re-creation of the required regulatory documents. Scope of Responsibilities: Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers. Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Supervisor/Managerial Responsibilities:Education and Experience Required: Associates Degree or two years equivalent work experience. Two to three years prior mortgage processing or underwriting experience. Education and Experience Preferred: Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe. Ability to make sound decisions based on information provided. Knowledge of Product, Investor and Compliance Requirements. Versatility and flexibility working within an ever changing fast paced mortgage environment. Adapting to new policies and procedures to improve processes and workflow. Ability to function independently within time constraints. Excellent verbal and written communication skills. Highly organized with the ability to multitask. Strong attention to detail. Prioritization of daily workload. Ability to work in a team environment. Strong work ethic, reliable and dependable. Physical Requirements:M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America

Are you ready to join a growing team? CTG is seeking to fill a Mortgage Closing Specialist I opening for our client in Cheektowaga, NY. Location: Cheektowaga, NY Duration: 12 months Overview: Liaison for the gathering of information for submission of loans for Closing Disclosure (CD) Issuance. Collaborate with applicable parties to meet target close date through time management of tasks and pipeline reporting. Ensure accuracy of data being submitted for CD Issuance, including homeowners, taxes, fees, payoffs, and applicable invoices for third-party fees. Real Estate/Title experience is a plus. The employee should have strong analytical skills and be able to handle multiple tasks while working independently. Primary Responsibilities: Assign pipeline reporting to title reviewers, review pipeline reports, and manage title review box. Maintain effective communication with all necessary parties involved in closing a transaction, including the customer, broker, correspondent, settlement agent, loan officer, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding, and co-workers to ensure a seamless closing experience. Work with various internal departments and external organizations to obtain closing-related documentation or necessary information needed to complete a closing (e. g. , payoffs, subordinations, releases, tax, title, homeowners/flood information). Perform a thorough and accurate review of the file to ensure the loan is in compliance with state and federal guidelines and obtain verbal verification of employment on all borrowers that are income qualified. This also includes reviewing homeowners, flood, title, and tax-related documents. Follow up on rate lock expirations and document expirations. Review system of record information to ensure CD can be prepared and that all documentation submitted for CD Issuance is complete and accurate. Proactively contact Settlement Agents throughout the collaboration process to obtain all necessary information such as fees and contact information for CD purposes. Evaluate close dates throughout the process to ensure the process is on target to meet those dates and ensure proper communication with applicable parties if close date changes. Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: Work closely with both Internal and External Customers such as co-workers, borrower(s), and Settlement Agents. Supervisory/Managerial Responsibilities: None Education and Experience Required: Associate's degree plus a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience. In lieu of a degree, a combined 3 years of higher education and/or work experience, including a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience. Strong analytical skills. Time management skills. Excellent communication skills. Strong PC skills with knowledge of spreadsheet, word processing, and email software. Ability to make sound decisions based on information provided. Versatility and flexibility working within an ever-changing, fast-paced mortgage environment. Ability to adapt to new policies and procedures to improve processes and workflow. Ability to function within time constraints. Excellent verbal and written communication skills. Attention to detail with strong organizational skills. Ability to prioritize daily workload. Ability to work in a team environment. Strong work ethic, reliability, and dependability. Education and Experience Preferred: Prior mortgage experience in Mortgage Closing, whether at a lender, title company, or settlement agent's office. Solid knowledge of department software. Knowledge of product, investor, and compliance requirements. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact JoAnn Abramo at JoAnn. Abramo@ctg. com. Kindly forward this to any other interested parties. Thank you! About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www. ctg. com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Seasoned processor with a strong analytical ability to assess conventional and government loan requests based on a thorough knowledge of product, underwriting, and investor guidelines. Serve as the communication liaison between the customer and M&T's Mortgage department. Directly assist customers as required in a prompt, courteous and professional manner. Responsible for adherence to compliance guidelines and to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** + Maintain effective and professional communication with all necessary parties involved in a new loan application, including the customer, broker, all co-workers, and other external partners to ensure a seamless and positive experience + Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc. + Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines. + Monitor, update and analyze credit reports, appraisals, income documentation, and all verifications to ensure they adhere to product, underwriting and investor guidelines. + Perform other administrative duties supporting the origination department including, but not limited to: preparing and mailing commitment letters, review title and homeowner's insurance, mailing loan suspend notices, providing the closing attorney with additional documentation, and all applicable processing checklists. + Ability to scrutinize a loan application to assess qualification, and is able to restructure a loan or recommend solutions. + Empowered to review and accept loan conditions based on underwriter requirements. + Ensures adherence to all regulatory requirements and guidelines. + Strong analytical/mathematical background to evaluate changes to borrower's current fee structure, allowable changes to those fees and the re-creation of the required regulatory documents. **Scope of Responsibilities:** Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers. Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. **Supervisor/Managerial Responsibilities:** **Education and Experience Required:** Associates Degree or two years equivalent work experience. Two to three years prior mortgage processing or underwriting experience. **Education and Experience Preferred:** Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe. Ability to make sound decisions based on information provided. Knowledge of Product, Investor and Compliance Requirements. Versatility and flexibility working within an ever changing fast paced mortgage environment. Adapting to new policies and procedures to improve processes and workflow. Ability to function independently within time constraints. Excellent verbal and written communication skills. Highly organized with the ability to multitask. Strong attention to detail. Prioritization of daily workload. Ability to work in a team environment. Strong work ethic, reliable and dependable. **Physical Requirements:** M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Williamsville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

Full-time Description HUNT Mortgage is seeking an ambitious and results-driven Mortgage Loan Officer to join our team of highly motivated Mortgage Consultants. Ideal candidates for our team will be experienced in relationship management to assist clients and provide excellent support throughout the home-buying process. Additionally, Mortgage Consultants must keep up with mortgage loan trends and developments and are well-connected to other financial institutions, lenders, and advisors. In this role, your ultimate goal is to help clients realize and meet their financial goals by responsibly advising them throughout the mortgage loan process, from application to closing. You will be a great fit for our team if you can swiftly identify customer needs, meet loan production goals, and work to ensure customer satisfaction. Primary Functions: Meet with loan applicants to identify their needs, collecting information for loan applications, and guiding them throughout the entire loan process Assists clients with completion of mortgage applications, inspecting completed documents for accuracy and thoroughness Review financial information from all relevant parties to determine eligibility Submit loan applications in a timely manner, monitoring active loan files on a regular basis Prepare thorough and timely pre-qualifications Counsel applicants and resolve any loan-related issues that may arise Originate and evaluate mortgage loans in compliance with Company guidelines and standards as well as federal, state, and local regulations Build relationships with our Real Estate Sales Professionals, including visiting and attending Real Estate Branch meetings on a regular basis Additional duties as assigned Skills/Abilities: Outstanding interpersonal skills Excellent oral and written communication skills Customer service-oriented Proficiency in current office technology (Microsoft Office, Google Workspace, etc.) Valid Driver's License Education & Experience: 1-3 years of experience as a mortgage loan officer required High School Diploma or equivalent required Thorough knowledge and understanding of all local, state, and federal mortgage loan regulations required New York State Mortgage Loan Originator (MLO) License required upon hire Physical Requirements: Prolonged periods sitting at a desk and working on a computer Must be able to push, pull, and lift up to 15 lbs. Local travel required as needed (less than 25%) Based on the nature of work we do at HUNT Mortgage Corporation, we offer employment contingent upon the satisfactory completion of criminal background investigations, which are conducted in compliance with the Fair Credit Reporting Act and New York Corrections Law Article 23-A. This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job; require that other or different tasks be performed as assigned; and/or make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position. The starting base salary for this position is $40,000-$50,000 per year. This position is also eligible for additional incentive compensation (bonuses, commissions, etc.) based on pre-determined personal performance metrics. Compensation ranges are based on several factors including job function, level, classification, and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the amounts listed here. HUNT Mortgage Corporation is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, disability, genetic information, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics. If you have a need which requires accommodation in order to apply, please let us know by completing our Applicant Accommodation Form. HUNT Mortgage Corporation NMLS #37405 is an Equal Housing Lender. 403 Main Street, Suite 210 Buffalo, NY 14203. **************. New York State Mortgage Banker License #LMBC 109903. Req: 1660198 Position Class Hourly, Non-Exempt Additional Compensation Commissions Salary Description $40,000 - $150,000 per year (Base + Commission)

Purpose: The Loan Servicing Processor 1 - Consumer is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Essential Functions: The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations. Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct. Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance Process payments returns and maintenance as necessary in accordance with the terms of the loan. Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found. Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience: Required: Education: High School Diploma or equivalent Prior Experience: 1+ years in Customer Service Licenses or Accreditation: Specialty Area (if applicable) Competencies: Excellent verbal and written communication Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Responds to requests for information in a timely and professional manner Ability to work with all levels of staff and management Working knowledge of Microsoft applications with ability to learn new and existing Banking software Physical Requirements: Able to regularly sit for prolonged periods of time. Able to lift 20 lbs. Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long Term Disability, and Short Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Paid Time Off (PTO) Company Paid Holidays This job description is not exhaustive. The Loan Servicing Processor 1 - Consumer may be required to perform other duties as assigned. The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Pay Range: $22.17 - $29.55 The Loan Documentation team at NBT is responsible for preparing, reviewing, and ensuring accuracy and compliance for loans across the bank's lines of business. The Loan Documentation Specialist II independently performs complex loan documentation analysis. Intermediate technical expertise is utilized for preparation and review of complex Commercial and Business Banking loan documentation to ensure adherence to loan approval, loan policy, bank procedures, laws, and regulations. This includes lien perfection, insurance requirements, and appropriate disclosures. Apply advance knowledge of loan accounting system setup, policy, procedures, regulations, and law to ensure the bank's interests and assets are protected. Analyze information, comprehend complex loan documentation and structure, and make processing decisions based on established procedures and guidelines. Activities directly impact customer accounts, bank reporting, and risk mitigation. May prepare reports and furnish information including escalation of identified risk to authorized persons within and external to the bank. Provides guidance to all levels of employees regarding policies and procedures as they pertain to loan preparation and/or review tasks performed. Education and Experience: * Associates degree and 2 years experience required or equivalent combination of education and experience * Loan documentation review preferred * Professional or customer service experience preferred Skills and Abilities: * Ability to comprehend commercial loan structure, loan policy, regulations, and law; analyze requests and data required; identify and communicate risks. * Intermediate organizational skills required * Good communication skills (written and oral) required * Strong reading and comprehension skills required * Basic computer skills required * Accounting skills preferred Unique Job Requirements & Characteristics: * Ability to deliver high quality work in a friendly and fast paced environment * Ability and willingness to learn new skills Tasks Performed: * 50% Preparation and/or review of commercial loan documentation and other bank documented loans ensuring accuracy and meeting requirements of loan approval, policy, regulations, and law. This will include reporting any exceptions to the appropriate parties and escalation of potential risk, and resolution of exception items. * 15% Provide support to internal and/or external customers, cross train on other team duties as assigned and provide coverage for other team duties as required. * 15% Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position. Adhere to policies, procedures, and internal controls. Ongoing focus on risk and fraud mitigation. * 10% Uphold service level standards under normal conditions. * 5% Assist with employee training and onboarding * 5% Other duties as assigned . Physical Requirements: * Communicate effectively with internal and/or external customers * Stationary 75% of time or greater * Move Objects to Maximum 10 lbs Benefits for Full-Time Employees: * Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. * Parental Leave: Six weeks of paid leave at 100% of your salary. * Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. * Dental and Vision Coverage: Ensuring your overall health and well-being. * Flexible Spending Accounts: For healthcare and dependent care expenses. * Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. * Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. * Voluntary Benefits: Including hospital, accident, and critical illness coverage. * Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. * Adoption Assistance: Supporting your growing family. * Tuition Reimbursement: Invest in your education and career growth. * Employee Assistance Program (EAP): Access to support and resources. * Financial and Banking Services: Various benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: * Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. * Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: * Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future * Paid Sick and Safe Leave: For your health and safety. * Employee Assistance Program (EAP): Access to support and resources. * Financial and Banking Services: Various benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. Responsibilities * Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity * Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines * Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process * This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and workflows are efficiently controlled. * Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market * Maintains proficiency on sales/originator systems and develop and maintain efficient workflows * Keeps informed of trends and developments in the real estate market and mortgage industry * Ability to foster internal and external relationships. * Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice * Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications * Bachelor's Degree Business related field or equivalent experience (preferred) Experience Qualifications * 3+ years Experience as a loan officer in 1st mortgage production (preferred) * 3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred) Tactical Skills * Excellent communication skills both written and verbal * Demonstrated strong customer service skills * Proficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship management. * Strong financial acumen Personal Skills * Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results Practical Skills * Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations * Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed Core Competencies * All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands * General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Driving Requirements * May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required. COMPENSATION AND BENEFITS This position is eligible to earn an hourly rate of $15.per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 12/24/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Interlibrary Loan Supervisor position, a full-time (40 hours per week) position, scheduled 7:30 am-4:30 pm, starting at $25.47 per hour - commensurate with experience. Given Amherst's distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. Discussion around accommodations is welcomed in our efforts to create a respectful, inclusive, and welcoming work environment. The Interlibrary Loan Supervisor coordinates a user-centered resource-sharing service, ensuring equitable access to academic material to support research and learning. They oversee the exchange of materials with an international network of libraries, maintaining high levels of service in all borrowing and lending. They participate fully as a member of the Access Services department and provide service during regularly scheduled hours at the front desk. Summary of Responsibilities: Interlibrary Loan Processing Provides Amherst students, faculty, and staff with materials not held locally, utilizing advanced search techniques as needed. Develops and maintains expertise in a complex and evolving research environment, following developments in databases and online resources Establishes and maintains mutually beneficial relationships with partner libraries from across the country and internationally, providing exceptional service to both our borrowing libraries and our users Management & Planning Supervises and trains an Interlibrary Loan team of 1 full-time staff and 2-3 part-time student assistants, developing and maintaining an engaging work culture where staff feel welcomed, respected, valued, and supported Collaborates with colleagues in Research & Instruction and Acquisitions to provide an easily accessible service for users to acquire material not available at Amherst or the Five College Libraries Works with the Library Web Services Manager to maintain clear, integrated pathways to requesting and accessing material Collects and analyzes data to identify trends and opportunities for collection development and service improvements Communicates effectively and builds relationships with staff colleagues, partner libraries, and users Maintains ILL and scanning software and hardware, communicating with vendors as necessary Fosters mutual support and collaboration among a small team of Access supervisors Access Services Team Provides responsive and inclusive service during regularly scheduled hours at the Frost Front Desk Welcomes users, maintains borrower accounts, explains policies, and makes referrals to other library or campus departments as appropriate Oversees and supports the work of a diverse group of student assistants, serving as Student Supervisor On Duty in the absence of the Access Services Supervisor Monitors and responds to messages as part of a team in the Library Circulation and Access Supervisors email accounts Attends regular department, library, division, and collegewide meetings Creates a professional development plan and participates in service opportunities in consultation with the supervisor Qualifications: Required Bachelor's degree, or 5 years of experience in lieu of degree 1 year of work experience in an academic or research library Experience searching online bibliographic databases and a strong interest in continual learning Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access Demonstrated close attention to detail and organizational skills Proficient computer skills and demonstrated ability to learn and apply new technologies to existing operations Ability to independently manage multiple priorities and tasks Ability to work closely and problem-solve with colleagues from all library departments, students, faculty, and staff Strong verbal and written communication skills Demonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community Preferred 1 year of work experience in resource sharing or interlibrary loan 1 year of work experience supervising others and providing training Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information. Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Lupton Partners Job Posting: Mortgage Loan Closing Specialist Lupton Partners is recruiting for the position of Mortgage Loan Closing Specialist on behalf of our client. This role is essential in ensuring the seamless preparation, review, and delivery of loan closing packages while maintaining accuracy and compliance with investor and regulatory requirements. The ideal candidate will possess a detail-oriented mindset, strong communication skills, and a commitment to delivering exceptional service. This position provides an opportunity to work in a collaborative environment where the team's focus is on supporting customers with one of their most cherished assets-their home. Key Responsibilities Loan Package Review: Verify loan packages received from processing for completeness, accuracy, correct loan registration, and proper disclosures. Closing Package Preparation: Prepare comprehensive loan closing packages for Banker files, including all documentation required for mortgage lien recording and end-investor purchase. Escrow Calculations: Prepare aggregate escrow calculations for tax-escrowed Banker files to ensure accuracy and compliance. Inquiry Support: Respond to closing-related inquiries from closing agents and internal staff, providing clear and timely assistance. CD Preparation: Perform preliminary Closing Disclosure (CD) workouts for loans in Approval/Resubmittal status and ensure TRID compliance for timely delivery. Invoice Review: Review credit, appraisal, and VOE invoices to confirm proper fee disclosure and accurate collection. Disclosure Management: Provide accurate and timely disclosures for extended files in accordance with regulatory requirements. Ongoing Training: Participate in continued training on conventional and government investor requirements to maintain compliance and industry knowledge. Team Collaboration: Actively contribute to team success by demonstrating a cooperative and collegial approach to achieving company goals. Qualifications Education/Certification: High school diploma or equivalent. Required Experience: Two or more years of experience in a bank or mortgage company, specifically in the closing department. Required Knowledge and Skills: Familiarity with legal documents related to mortgage loans. Proficiency with Microsoft Word, Excel, and Loan Origination Systems (LOS). Strong communication and customer service skills. Ability to work collaboratively with other departments to meet company objectives. Our Talent Vision Lupton Partners' recruiting and talent optimization practice operates intentionally with two purposes centered around the people side of the business equation. For talent, we recognize that making a career move is both exciting and stressful, guiding individuals to find higher meaning and reward in their careers. For clients, we understand that the talent equation involves aligning business and people strategies, retaining and empowering talent, and attracting the best available candidates. We specialize in various sectors, including banking and financial services, legal and counsel, finance and accounting, and executive recruiting, while also focusing on talent optimization to align people with business strategies, boost productivity, and adapt to change.

We are looking to hire a Loan Closing coordinator to join our client's team, the ideal candidate would bring 2 or more years of bank or mortgage experience working in their closing department. This person should be highly organized with the ability to multi-task successfully. Schedule: Monday- Friday 8: 30 am to 5 pm Functions Check loan packages when received from processing for completeness, accuracy, correct loan registration and disclosures. Prepare loan closing package for all Banker files. This includes all documentation for mortgage lien and purchase of loan by end-investor. Prepare aggregate escrow calculation for all tax escrowed banker files. Answer closing inquiries from closing agents and/or internal staff, when necessary Do preliminary CD workout in Approval/Resubmittal status Review all invoices for credit/appraisal/VOE to ensure proper fee was disclosed and being collected Provide proper disclosures for extended files. Continuing training on conventional/ government investor requirements. Review TRID requirements for timely delivery of the CD Be a team player –KYSO service.

Seasoned processor with a strong analytical ability to assess conventional and government loan requests based on a thorough knowledge of product, underwriting, and investor guidelines. Serve as the communication liaison between the customer and M&T's Mortgage department. Directly assist customers as required in a prompt, courteous and professional manner. Responsible for adherence to compliance guidelines and to the requirements of federal registration under the SAFE Act. Primary Responsibilities: * Maintain effective and professional communication with all necessary parties involved in a new loan application, including the customer, broker, all co-workers, and other external partners to ensure a seamless and positive experience * Work with various internal departments as well as external organizations to obtain processing related documentation or obtain necessary information needed to complete an application i.e.: Verification of Employment, IRS Transcripts, title search, appraisal, bank statements, etc. * Immediately notifies all necessary parties of irregularities relative to standard mortgage guidelines. * Monitor, update and analyze credit reports, appraisals, income documentation, and all verifications to ensure they adhere to product, underwriting and investor guidelines. * Perform other administrative duties supporting the origination department including, but not limited to: preparing and mailing commitment letters, review title and homeowner's insurance, mailing loan suspend notices, providing the closing attorney with additional documentation, and all applicable processing checklists. * Ability to scrutinize a loan application to assess qualification, and is able to restructure a loan or recommend solutions. * Empowered to review and accept loan conditions based on underwriter requirements. * Ensures adherence to all regulatory requirements and guidelines. * Strong analytical/mathematical background to evaluate changes to borrower's current fee structure, allowable changes to those fees and the re-creation of the required regulatory documents. Scope of Responsibilities: Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers. Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. Supervisor/Managerial Responsibilities: Education and Experience Required: Associates Degree or two years equivalent work experience. Two to three years prior mortgage processing or underwriting experience. Education and Experience Preferred: Good PC skills with strong knowledge of Excel, Word, Email Platform and Adobe. Ability to make sound decisions based on information provided. Knowledge of Product, Investor and Compliance Requirements. Versatility and flexibility working within an ever changing fast paced mortgage environment. Adapting to new policies and procedures to improve processes and workflow. Ability to function independently within time constraints. Excellent verbal and written communication skills. Highly organized with the ability to multitask. Strong attention to detail. Prioritization of daily workload. Ability to work in a team environment. Strong work ethic, reliable and dependable. Physical Requirements: M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. Location Williamsville, New York, United States of America

*Remote Contract Opportunity* Lighthouse Technology Services is partnering with our client to fill their Mortgage Closing Specialist position! This is a 5+ month contract opportunity based in Buffalo, NY, and can be remote within the USA. This role will be a W2 employee of Lighthouse Technology Services. What You'll Be Doing: Act as a liaison for gathering and submitting loan information for Closing Disclosure (CD) issuance. Collaborate with relevant parties to meet target closing dates through effective time management and pipeline reporting. Ensure the accuracy of submitted data, including homeowners, taxes, fees, payoffs, and third-party invoices. Assign pipeline reports to title reviewers, review pipeline reports, and manage the title review box. Maintain effective communication with all involved parties, including customers, brokers, settlement agents, loan officers, post-closing teams, loan delivery, mortgage servicing, mortgage accounting, and funding departments. Work with internal and external organizations to obtain closing-related documentation, including payoffs, subordinations, releases, tax, title, and homeowners/flood information. Perform thorough file reviews to ensure compliance with state and federal guidelines and verify employment for income-qualified borrowers. Follow up on rate lock expirations and document expirations. Review system records to ensure CD can be prepared and verify that all documentation is complete and accurate. Proactively contact Settlement Agents throughout the process to obtain necessary information such as fees and contact details for CD purposes. Evaluate close dates to ensure deadlines are met and communicate any necessary changes to applicable parties. Adhere to compliance and operational risk controls in accordance with company and regulatory policies. Maintain internal control standards, including timely resolution of audit points and regulatory issues. What You'll Need to Have: Associate’s degree plus a minimum of 1 year of prior business experience OR a minimum of 1 year combined closing experience and customer service experience OR in lieu of a degree, a combined 3 years of higher education and/or work experience, including at least 1 year of prior business experience or closing/customer service experience. Prior Mortgage experience in Mortgage Closing preferred. Strong PC skills with proficiency in spreadsheet, word processing, and email software. Ability to make sound decisions based on available information. Versatility and flexibility in a fast-paced mortgage environment. Adaptability to new policies and procedures for process improvement. Strong time management skills with the ability to function within deadlines. Excellent verbal and written communication skills. High attention to detail with strong organizational skills. Ability to prioritize daily workload efficiently. Team-oriented mindset. Strong work ethic, reliability, and dependability. Pay Range: $20-$25/hr Questions about any of our jobs? Email us at ************************** View all of our open jobs here: ****************************

Commercial Loan Servicing Processor 1 Reports To: Commercial Loan Operations Manager Department: Loan Servicing/Commercial FLSA Status: Non-Exempt Purpose: The Commercial Loan Servicing Processor 1 is responsible for the coordination of paper and digital loan documents. This position will maintain commercial loans throughout the life of the loans. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Create and work monthly reports to be distributed to the Operations area and other departments as appropriate. Supervisory Responsibilities: Degree of Supervision Received: Moderate Supervision Received (title): Commercial Loan Operations Manager Degree of Supervision Given: None Supervision Given to (Titles): N/A Essential Functions: Coordinate incoming mail to Loan Servicing and distribute accordingly. Coordinate loan closing documents with packages from the loan closers and update closing log. Perform a thorough review of all information related to Commercial loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed. Perform next day review of loans booked to the core system. Maintain collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system to track and follow up on any identified exception items. Organize documents for scanning. Work with File Room personnel to upload closing document packages to Synergy after booking and ensure imaging is complete, legible and labeled accurately. Complete UCC filings and continuations, initiate vehicle lien filings, track lien status and resolve filing issues. Maintain and work a pending file of follow-up items. Perform next day review on maintenance performed by other processors. Provide support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporate the high-performance behaviors of teamwork, leading by example and service in every facet of work. Job Related Qualifications - Education and Prior Experience: Required: Education: High School Diploma or equivalent Prior Experience: 1+ years in Banking Environment Preferred: Education: Associate Degree in Business or related field Prior Experience: 1+ years Banking Environment Competencies: Excellent verbal and written communication Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Responds to requests for information in a timely and professional manner Working knowledge of Microsoft applications with ability to learn new and existing Banking software Physical Requirements: Able to regularly sit for prolonged periods of time. Able to lift 20 lbs. Extensive computer usage is required. This job description is not exhaustive. The Loan Servicing Processor 1 - Commercial may be required to perform other duties as assigned.

The Mortgage Loan Officer (MLO) assists clients with the origination of residential mortgage loans, including providing analysis and advice to current and prospective clients on home lending solutions that meet their needs and financial objectives. The MLO is expected to develop referrals as a means to grow Key's home lending business and client base. The MLO is expected to meet or exceed established sales goals while maintaining high standards of client satisfaction and loan quality. Responsibilities Prospects home lending business to build and develop new client loan originations and relationships and new originations. This can include developing internal referral relationships as well as developing external centers of influence to refer home lending opportunity Originate and process 1-4 family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines Responsible for gathering documents at the time of registering a loan and is expected to remain, the primary point of contact for the client during the duration of the loan process This person is to maintain high standards of client satisfaction and quality, ensure sales/originator systems and workflows are efficiently controlled. Develops and maintains in-depth knowledge of products and services as well as knowledge of competitors and competitive products while serving as the subject matter expert within the market Maintains proficiency on sales/originator systems and develop and maintain efficient workflows Keeps informed of trends and developments in the real estate market and mortgage industry Ability to foster internal and external relationships. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree Business related field or equivalent experience (preferred) Experience Qualifications 3+ years Experience as a loan officer in 1st mortgage production (preferred) 3+ years Working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred) Tactical Skills Excellent communication skills both written and verbal Demonstrated strong customer service skills Proficient in sales and service skills; including tele-consulting, prospecting, networking and COI relationship management. Strong financial acumen Personal Skills Emotional Intelligence: Describes the concepts and underlying tenets of emotional intelligence (EI) as a skill and cites examples as to the impact of EI on business results Practical Skills Business Acumen: Works to understand the business priorities of internal and external clients and can describe relevant profitability drivers and considerations Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Driving Requirements May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required. COMPENSATION AND BENEFITS This position is eligible to earn an hourly rate of $15.per hour. Compensation for this role also includes short-term incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 12/24/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

Liaison for the gathering of information for submission of loans for Closing Disclosure (CD) Issuance. Collaborate with applicable parties to meet target close date through time management of tasks and pipeline reporting. Ensure accuracy of data being submitted for CD Issuance: homeowners, taxes, fees, payoffs and applicable invoices for third party fees. Primary Responsibilities: Assign pipeline reporting to title reviewers, review pipeline reports, and manage title review box. Maintain effective communication with all necessary parties involved in closing a transaction, from the customer, broker, correspondent, settlement agent, loan officer, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding and co-workers to ensure a seamless closing experience. Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing (i.e., payoffs, subordination's, release's, tax, title, homeowners/flood information). Perform a thorough and accurate review of the file to ensure the loan is in compliance with State and Federal guidelines and obtain verbal verification of employment on all borrower's that are income qualified. This also includes but is not limited to reviewing homeowners, flood, title and tax related documents. Follow up on rate lock expirations and document expirations. Review system of record information to ensure CD can be prepared and that all documentation submitted for CD Issuance is complete and accurate. Proactively contact the Settlement Agents throughout collaboration process to obtain all necessary information such as fees and contact information for CD purposes. Evaluate close dates throughout process to ensure process is on target to meet those dates and ensure proper communication is being done to applicable parties if close date has to be changed. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the M&T Bank brand. Complete other related duties as assigned. Scope of Responsibilities: Work closely with both Internal and External Customers such as co-workers, borrower(s) and Settlement Agents. Supervisory/ Managerial Responsibilities: Not Applicable. Education and Experience Required: Associate's degree plus a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience, or in lieu of a degree, a combined 3 years' higher education and/or work experience, including a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience . Strong PC skills with knowledge of spreadsheet, word processing, and email software. Ability to make sound decisions based on information provided. Versatility and flexibility working within an ever changing fast paced mortgage environment. Ability to adapt to new policies and procedures to improve processes and workflow. Ability to function within time constraints. Excellent verbal and written communication skills. Attention to detail with strong organizational skills.Ability to prioritize daily workload. Ability to work in a team environment. Strong work ethic, reliable and dependable. Education and Experience Preferred: Prior Mortgage experience in Mortgage Closing whether at a Lender, Title Company or Settlement Agent's office. Solid knowledge of Department software. Knowledge of Product, Investor and Compliance Requirements. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.LocationWilliamsville, New York, United States of America

Full-time Description Objective To fulfill Hunt Mortgage Corporation's Service Strategy Statement. “We treat our most valuable assets, our customers and employees with courtesy and respect. We will always be aware that we are assisting our customers with one of their most valuable and cherished assets, their home. We will be accurate in our estimates, timely with our responses and loan closings.” Functions · Check loan packages when received from processing for completeness, accuracy, correct loan registration and disclosures. · Prepare loan closing package for all Banker files. This includes all documentation for mortgage lien and purchase of loan by end-investor. · Prepare aggregate escrow calculation for all tax escrowed banker files. · Answer closing inquiries from closing agents and/or internal staff, when necessary · Do preliminary CD workout in Approval/Resubmittal status · Review all invoices for credit/appraisal/VOE to ensure proper fee was disclosed and being collected · Provide proper disclosures for extended files. · Continuing training on conventional/ government investor requirements. · Review TRID requirements for timely delivery of the CD · Be a team player - KYSO service. The functions of this position are subject to change and may be altered accordingly based on the needs of the organization and/or the Company President. Requirements Qualifications Education/Certification: - High School degree or equivalent Required Experience - Two or more years experience in a bank or mortgage company in the closing department Required Knowledge - Familiarization with legal documents - Proficiency with Word, Excel and LOS -Strong communication and customer service skills -Ability to work in a cooperative, collegial manner with other departments to accomplish Company goals and objectives Core Competencies: -Strong eye for detail - commitment to excellence -Strong organizational skills -Strong communication skills -Excellent customer service skills - empathetic, caring, sensitive -Ability to work well under pressure -Positive attitude and willingness to help others -Self motivated with a strong desire to learn -Emotional intelligence -Professional dress and demeanor Salary Description $38,000- $43,000 Annual Salary

Purpose : The Loan Servicing Processor 1 - Consumer is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing. Essential Functions : The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations. Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct. Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance Process payments returns and maintenance as necessary in accordance with the terms of the loan. Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found. Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work. Job Related Qualifications - Education and Prior Experience : Required: Education: High School Diploma or equivalent Prior Experience: 1+ years in Customer Service Licenses or Accreditation : Specialty Area (if applicable) Competencies : Excellent verbal and written communication Strong analytical and problem-solving skills Excellent organizational skills and attention to detail Excellent time management skills with a proven ability to meet deadlines Responds to requests for information in a timely and professional manner Ability to work with all levels of staff and management Working knowledge of Microsoft applications with ability to learn new and existing Banking software Physical Requirements : Able to regularly sit for prolonged periods of time. Able to lift 20 lbs. Extensive computer usage is required. Benefits: Medical, Dental, and Vision Insurance Health Savings Account Flexible Spending Account(s) Company Paid Life Insurance, Long Term Disability, and Short Term Disability Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident Tuition Reimbursement Employee Referral Program Wellness Reimbursement Program Star Volunteer Program Employee Banking and Financial Perks Paid Time Off (PTO) Company Paid Holidays The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance. This job description is not exhaustive. The Loan Servicing Processor 1 - Consumer may be required to perform other duties as assigned.

Liaison for the gathering of information for submission of loans for Closing Disclosure (CD) Issuance. Collaborate with applicable parties to meet target close date through time management of tasks and pipeline reporting. Ensure accuracy of data being submitted for CD Issuance: homeowners, taxes, fees, payoffs and applicable invoices for third party fees. **Primary Responsibilities:** + Assign pipeline reporting to title reviewers, review pipeline reports, and manage title review box. + Maintain effective communication with all necessary parties involved in closing a transaction, from the customer, broker, correspondent, settlement agent, loan officer, post-closing, loan delivery, mortgage servicing, mortgage accounting, funding and co-workers to ensure a seamless closing experience. + Work with various internal departments as well as external organizations to obtain closing related documentation or obtain necessary information needed to complete a closing (i.e., payoffs, subordination's, release's, tax, title, homeowners/flood information). + Perform a thorough and accurate review of the file to ensure the loan is in compliance with State and Federal guidelines and obtain verbal verification of employment on all borrower's that are income qualified. This also includes but is not limited to reviewing homeowners, flood, title and tax related documents. + Follow up on rate lock expirations and document expirations. + Review system of record information to ensure CD can be prepared and that all documentation submitted for CD Issuance is complete and accurate. + Proactively contact the Settlement Agents throughout collaboration process to obtain all necessary information such as fees and contact information for CD purposes. + Evaluate close dates throughout process to ensure process is on target to meet those dates and ensure proper communication is being done to applicable parties if close date has to be changed. + Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. + Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. + Promote an environment that supports diversity and reflects the M&T Bank brand. + Complete other related duties as assigned. **Scope of Responsibilities:** Work closely with both Internal and External Customers such as co-workers, borrower(s) and Settlement Agents. **Supervisory/ Managerial Responsibilities:** Not Applicable. **Education and Experience Required:** Associate's degree plus a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience, or in lieu of a degree, a combined 3 years' higher education and/or work experience, including a minimum of 1 year prior business experience or a minimum of 1 year combined M&T Closing experience and customer service experience . Strong PC skills with knowledge of spreadsheet, word processing, and email software. Ability to make sound decisions based on information provided. Versatility and flexibility working within an ever changing fast paced mortgage environment. Ability to adapt to new policies and procedures to improve processes and workflow. Ability to function within time constraints. Excellent verbal and written communication skills. Attention to detail with strong organizational skills.Ability to prioritize daily workload. Ability to work in a team environment. Strong work ethic, reliable and dependable. **Education and Experience Preferred:** Prior Mortgage experience in Mortgage Closing whether at a Lender, Title Company or Settlement Agent's office. Solid knowledge of Department software. Knowledge of Product, Investor and Compliance Requirements. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Williamsville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.