Director, Customer Support
Linksquares Job In Boston, MA
LinkSquares is the leading contract lifecycle management company in the legal industry, named a Leader in The Forrester Wave: Contract Lifecycle Management (CLM). Businesses run on contracts-they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world's most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.
We ranked #174 on Deloitte's Fastest-Growing Companies in North America, named "Contract Management Solution Provider Of The Year" by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.
At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.
As Director, Customer Support, you will play a key leadership role in ensuring our customers have exceptional experiences with our product. You will oversee and mentor a small but dedicated support team, managing day-to-day operations while driving improvements in process, efficiency, and customer satisfaction. You will work closely with cross-functional teams (Product, Engineering, Customer Success, Services, Sales) to ensure seamless customer interactions, product feedback loops, and overall operational excellence. This is a role for someone with a can-do attitude with a desire to learn and grow as they scale a best in class customer support function.
Responsibilities:
* Lead, mentor, and manage a small team of customer support professionals, ensuring high levels of performance, engagement, and development.
* Oversee the daily support operations, including ticket management, escalations, and team workload distribution.
* Develop and refine support processes, ensuring the team can deliver prompt, empathetic, and effective resolutions.
* Act as an escalation point for complex customer issues and collaborate with technical teams to drive resolution.
* Establish key performance indicators (KPIs) to track team success, customer satisfaction, and overall service quality; use them to identify areas for improvement.
* Collaborate with the Product and Engineering teams to provide customer feedback and help shape product roadmaps.
* Continuously identify opportunities to optimize and automate support workflows for efficiency and scalability.
* Maintain a deep understanding of our product and technology to offer guidance and training to the support team.
* Report on team performance and customer satisfaction to senior leadership, providing actionable insights for improvement.
* Develop and execute a global support strategy, ensuring comprehensive customer support coverage across multiple time zones and geographies.
Qualifications:
* 7+ years of experience in customer support or a related field, with at least 3 years in a leadership role.
* Proven ability to manage, motivate, and develop small teams in a SaaS or technology-focused environment.
* Strong knowledge of customer support tools and ticketing systems (we use Zendesk).
* Excellent communication, interpersonal, and problem-solving skills.
* Strong organizational and time management abilities, with the ability to handle multiple priorities.
* Previous experience scaling a support function in a fast-paced, high-growth company environment.
* Customer-centric mindset with a passion for delivering exceptional service.
* Analytical skills to track support trends and suggest areas for process improvement.
* Familiarity with SaaS platforms and subscription-based business models.
* Required to be in the office at least twice a week on Tuesday, Wednesday, and/or Thursday, unless approved otherwise.
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: ********************************
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what's in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit *************************
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Sr. Marketing Events Specialist
Linksquares Job In Boston, MA
LinkSquares is the leading contract lifecycle management company in the legal industry, named a Leader in The Forrester Wave: Contract Lifecycle Management (CLM). Businesses run on contracts-they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world's most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.
We ranked #174 on Deloitte's Fastest-Growing Companies in North America, named "Contract Management Solution Provider Of The Year" by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.
At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.
LinkSquares is looking to hire a Sr. Marketing Events Specialist who will be responsible for the organization, execution and promotion of LinkSquares events. This person will coordinate all logistics for small regional conferences, virtual events, dinners, and networking events. They will work closely with the marketing, sales, and customer success teams..
This is a perfect opportunity for someone who has some experience planning and organizing many events at once and is looking to take their skills to the next level. The ideal candidate has a natural eye for detail and organization, is creative, and enjoys collaborating cross-functionally. This professional will help us solidify our place as the innovative thought leader in the contract management industry.
What you'll be working on:
* Manage LinkSquares presence at in-person and virtual trade shows and events that create brand awareness and generate demand
* Keep track of all event details in our project management tool (ClickUp), in our Google Events calendar, on the website, and enable key stakeholders
* Manage all aspects of an event, from timeline to deadlines, task management, and staffing needs, including travel and accommodations, as well as securing speakers and VIP guests Identify booth requirements and scope project work with content and creative teams on the development of any new items to be created and printed, such as booth graphics, print materials or digital assets
* Order items needed onsite for events, such as electric, wifi, carpet, booths, and monitors
* Keep track of promotional goods inventory, and research and fulfill new items.
* Manage all outbound and inbound shipping
* Regularly provide post-analysis of events with budget, leads, reports, ROI, etc.
* Collaborate on pre- and post- event promotion with the marketing team
* Collect and process attendee lists post-event, and work with Marketing Operations to enter into our CRM systems and notify sales
* Report and inform on how to improve our follow up process and enablement of the Sales organization for events
* Hold show prep and debrief meetings with the onsite team, and any necessary trainings
* Contribute ideas and innovative solutions to enhance the impact of events and attainment of business goals.
* Travel to conferences (up to 25% travel) to support onsite logistics and setup booth
What you bring:
* 3-5+ years experience in event project management
* A highly organized mindset and ability to adhere to tight deadlines
* Capable of collaborating and upwardly managing multiple stakeholders, including executives
* Experience working in a demanding, fast paced, and innovative environment
* Ability to use data to prioritize strategies, make decisions, and report on outcomes
* Excellent communication skills, internal and external with strong interpersonal abilities
* Self-motivated, takes initiative, is organized, detail oriented, and possesses strong execution skills in a fast-paced environment
* Proven track record of project management skills to lead events
* Ability to adapt to change quickly and think fast on your feet to strategize new solutions
* Ability to work cross functionally with other departments
* Anticipates needs and takes initiative
* Proficient in Microsoft Office and/or Google Workspace
* Trade Show management in the B2B technology space a plus
* Experience with HubSpot, Salesforce, and lead retrieval software a plus
* Able to travel 25% of the time
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: ********************************
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what's in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit *************************
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
#LI-AW1
Salesperson
Remote or Chicago, IL Job
About Our Company:
Helion is a Manufacturing Consulting Firm committed to training and developing our Business Development Associates into future Business Development Managers. We provide custom solutions to clients nationwide in Skilled Trades and Engineering. Our leadership team has a combined 45 years in Manufacturing Consulting, we currently operate in 10 States with the objective of being a fully remote firm across the US by 2030.
Our Core Values
- Peer to Peer > Top Down
- Grow Your Own
- Know Thy Client
- You are What You Deliver
Business Development Associate Description:
The Business Development Associate role is a training ground in sales, management & consulting. Each “BDA” lives in the same market as their Business Development Manager. Business Development Managers or BDMs have completed their BDA assignment and will lead, guide and shape our next generation. The objective is for every BDA to move into a BDM role within 18 months of joining Helion.
Responsibilities:
• Engage with contractors through outbound calls, emails & connections.
• Honor a 3-day contractor identification commitment for all Clients.
• Develop leadership skills through Peer-to-Peer feedback & coaching
• Interview 5 Potential Contractors Weekly & Qualify via References
• Set 1-2 Client Meetings from Reference Checks each week
• Contract one Consultant or Junior Associate Weekly after a 6-8 week ramp period.
• Service each Contractor every 30 Days.
• Build strong client & contractor relationships.
• Seek feedback, coaching & market knowledge to advance into the Business Development Manager
role by 18 months in the organization
Qualifications:
• Bachelor's degree in a Business-Related Field
• Interest in Sales, Leadership & Business Development
• Excellent communication skills
• Curiosity & Commitment
Benefits:
• Health, dental, and vision insurance.
• Competitive base salary with weekly commission.
• Quarterly & Annual Bonuses.
• Yearly performance-based incentive trip.
Math Educator - Remote
Remote or Richmond, VA Job
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Mathematics expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Mathematics expert to help train generative artificial intelligence models This freelance opportunity is remote and hours are flexible, so you can work whenever is best for you You may contribute your expertise by… Assessing the factuality and relevance of domain-specific text produced by AI models Crafting and answering questions related to Mathematics Evaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A Master's or higher degree in Mathematics or a related subject Experience working as a Mathematics professional Ability to write clearly about concepts related to Mathematics in fluent English Payment: Currently, the pay rates for core project work by Mathematics experts is from $30 to $50 USD per hour Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply.
Certain projects offer incentive payments.
Please review the payment terms for each project.
Event Producer
Remote or New York, NY Job
Hi, we're Fever We're excited you are checking out this job offer. We are
the
leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment. How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.
Sounds amazing, right?
About The Role
We are looking for an experienced, passionate, and critical-thinking event producer who will support our Executive Producer and Project Manager in all aspects of production ensuring that high-quality experiences are delivered. This person will serve as the point of contact on the production side of all projects, being responsible for the third parties involved in the execution, development, and production of the creative deliverables.
To support the development of new events, the Associate Producer will research and periodically implement new production formats, technologies, and solutions that could enhance Fever's experiences.
Candidates should be passionate about delivering results and producing fun and entertaining experiences for all walks of the public. Strong communication skills are critical to success in this role.This role requires flexibility, creativity, attention to detail, and the ability to meet deadlines while staying within budget. The ideal candidate has a proven track record in live event production and operations and project management
Employees are expected to be in the office Monday to Thursday with possibility to work from home on Fridays
You will:
Manage all aspects of event productions, including pre-production logistics planning, vendor selection, hiring, onsite execution, as well as post-event wrap-up
Create productions timelines and ensure that teams are keeping to schedule
Develop operational process and documentation
Communicate and collaborate with internal cross-functional teams and stakeholders to drive alignment and execution of event deliverables
Participate in marketing brainstorm meetings and contribute to creative ideation, particularly representing an on-the-ground perspective
Manage multiple productions and help scale various Fever Original against team targets
Manage budgets of different scales
Research new vendors, technologies, experiences
Venue research and booking
Secure proper event permits and meet insurance requirements
Handle administrative duties including expense reports, invoicing, and working with the legal department on contracts
Domestic and international travel and work across time zones may be required
Qualifications
You have a track record of successfully produced events with strong data analysis, oral and written communication skills. You thrive in a fast-paced environment and pride yourself on your flexible, detailed, analytical mindset.
The role requires a mix of business development and operational experience. Candidates need to be passionate about the entertainment/events industry. You will have to be comfortable delivering results in an ambiguous environment, being exceptionally detail-orientated while looking around corners, and thinking bigger about how we create a compelling experience.
3+ years of experience in the event production industry
Fluent English
Ability to manage multiple projects at any given time and pull together multiple aspects of an event in an organized and efficient way
Have an innovative mindset to identify cutting edge solutions in the production space
Have a strong network of vendors and venues
Understanding of technical production requirements
Basic knowledge of fabrication processes and familiarity with permitting processes
Huge appetite for learning and the ability to pick up new skills quickly
You'll be solution-focused, identifying problem areas and then creating plans to find resolutions
Have strong communication skills and a proven track record of building positive working relationships
Curious and keen to push boundaries and try new concepts
Able to communicate with partners, brands, agencies, and talent on efforts
Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
Collaborative and willing to get hands dirty
Construction and/or Architecture projects
Experience in virtual events is a plus
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
BENEFITS
Opportunity to have a real impact in a high-growth global category leader
Attractive compensation package consisting of base salary of around 70-90k and the potential to earn a significant bonus for top performance.
40% discount on all Fever events and experiences
Work in Chicago, with possible travel across our markets
Home office-friendly
Responsibility from day one and professional and personal growth
Great work environment with a young, international team of talented people to work with!
Our hiring process
A 30 min video call with one of our Talent Acquisition Managers, to better understand your career plan, assess cultural fit, and answer any questions you may have
A 60 min online test with three topics: logic, analytics, and written understanding
A 45 min video call with your future manager, including questions about your profile and a business case presentation (to be prepared in advance)
On average our process lasts 20 working days and offers usually follow within a week.
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice
Director/Managing Director, Executive Search
Boston, MA Job
SHINE ASSOCIATES, LLC SPECIFICATION DIRECTOR/MANAGING DIRECTOR, EXECUTIVE SEARCH
Shine Associates, LLC (‘Company') is pursuing candidates for a Director/Managing Director, Executive Search (‘Position') to join its team. The Position may be based in the firm's Boston, MA office or selectively in other primary markets domestically.
CONFIDENTIALITY
Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Shine Associates is a nationally recognized “Woman Owned” retained executive search and consulting firm dedicated to the commercial real estate industry. Shine executes an efficient and detailed search process that has consistently delivered successful results on behalf of our clients.
For more information: **************************
KEY RESPONSIBILITIES
The Director will play a critical role in the continued growth and success of Shine Associates. As a key member of the client-facing team, this individual will be instrumental in initiating talent searches, working with top-tier clients on a variety of junior through senior management roles.
Lead the execution of search engagements throughout the U.S., including client relationship management, the presentation of qualified candidates, and candidate development, evaluation, and selection.
Identify potential candidates through initial conversations, discussing the client and opportunity and exploring candidates' backgrounds, competencies, references, and interest in the role.
Proactively develop and maintain relationships with potential candidates and/or sources, utilizing those networks to assist with candidate recruitment.
Draft or provide input on relevant documentation, including confidential candidate reports and client update reports, with attention to detail and accuracy.
Lead business development efforts by proactively identifying new clients and developing relationships within the commercial real estate industry.
Represent the firm in real estate organizations and associations as well as other networking, industry, and firm-sponsored events.
Gather and share client intelligence, market insights, and business leads across the organization.
PROFESSIONAL QUALIFICATIONS
10 -15 years of real estate experience in either investment, marketing, management, brokerage or other discipline.
Knowledge and experience with the positions that this person will be hiring for.
Strong interpersonal and communication skills (both oral and written) with the ability to articulate Shine's unique position and vision to new and existing clients.
Hands-on doer who is focused on execution and results.
High level of professionalism, confidence, and clarity when dealing with colleagues, clients, and candidates.
Sound judgment with the ability to deal with confidential and sensitive matters effectively.
The ability to work independently.
Willingness to travel, as required, to meet with clients and candidates.
Basic understanding of investments, development, and real estate ownership.
High EQ to be sensitive to the client and candidate needs.
Highly organized.
Willingness to complete assignments in accordance with client agreements and expectations.
Ability to collaborate and communicate effectively internally with the other Shine stakeholders.
Shine is an equal employment opportunity employer. All employment decisions and personnel actions at the firm are administered without regard to race, color, religion, creed, national origin, ancestry, gender, age, disability, sexual orientation, gender identity and expression, genetic information, veteran status, military service, or any other category or class protected by federal, state, or local laws. It is committed to diversity in its most inclusive sense.
CONTACT INFORMATION
Shine Associates, LLC
**************************
45 School Street, Suite 301
Boston, MA 02108
Hillary H. Shine, Principal Timothy M. Shine, Principal
Cell ************** Cell **************
****************************** *****************************
#J-18808-Ljbffr
Associate Publicist
Remote or New York, NY Job
Apollo Publishers is seeking a dynamic, media savvy, and motivated Associate Publicist with prior publishing PR experience.
Apollo Publishers is an exciting young publishing house specializing in adult trade nonfiction. Our carefully curated list includes narrative and visual books, all with timely and topical hooks. Please review the kinds of books we publish before applying, see *************************
The role will allow hands-on experience as part of a small team and the ability to play a central role in all stages of the promotion process. The associate publicist will report directly to the publishers and must be able to take the initiative and work efficiently in a small company environment.
Job responsibilities will include:
• Create pre- and post-pub media campaigns
• Execute on media campaigns
• Develop and write press materials, pitch letters, media lists, and related components
• Manage creation of marketing materials such as eblasts, cards, and posters
• Distribute PR and marketing materials
• Pitch to media via phone, email, and in person
• Plan and execute author appearances and signings
• Maintain up-to-date lists of media contacted and media landed
• Coach and advise authors on successful media practices
• Co-manage interns as appropriate
• Manage social media and social media campaigns, including influencer outreach
• Assist with online and digital advertising and marketing
• Assist with regular author newsletter
• Attend local events and local press appearances
• Promote backlist titles on an ongoing basis
• Advocate for authors and Apollo Publishers
About Apollo Publishers:
Apollo Publishers was conceived of in 2016 by two publishing industry veterans. It published its first title in March 2018 and has regularly published books since then. Its books are carefully chosen and its list well-curated. Apollo has two publishers, an editor, an art director, copyeditors and proofreaders it works regularly with, a foreign rights agent, and interns. Distribution into all major retail and specialty sales channels nationwide is by Ingram's Two Rivers; ebook editions are created in-house and also distributed through Two Rivers. Audio and foreign language editions are sold via subrights.
Apollo Publishers prides itself on being an exciting new addition to the mostly staid publishing world and having proven itself to be nimble and effective. We value editorial excellence and book discovery. We believe every book deserves individual attention and a chance to shine.
The successful candidate will:
• Have personal relationships with key media producers and editors
• Have a history of executing successful PR campaigns
• Be able to shift seamlessly between traditional and online publicity, include social media
• Understand the nuances and significances of both trade and library publicity
• Understand the importance of well-designed and well-written pitches
• Regularly consume media from across the cultural landscape
• Display a clear understanding of the relationship between media and sales
• Be excited to contribute to the growth of a small company
• Be creative, driven, and goal-oriented
• Commit to in-office work at least 4 days a week, health and regulations dependent, and be highly productive working from home
• Be willing to share in the grunt work required to make a small company grow
• Love nonfiction books
Requirements:
• Bachelor's degree
• At least 2-3 years prior PR experience in publishing
• Excellent communication and interpersonal skills
• Comfort on the phone, in email, and in person
• Proven organizational skills
• Consummate professionalism and a record as a both a team player and a self-starter
• Digital savviness: comfort with databases and email; html and design skills a plus
• Experience with Cision, Edelweiss, email marketing, BookScan, Canva, and Amazon Services a plus
• Ability to work regular hours in our Manhattan office with occasional evening and weekend events or campaigns.
Biology Expert - Work From Home
Remote or Hull, MA Job
About Outlier Outlier is the world's leading expert platform, connecting a network of over 100,000 contributors worldwide to improve AI models by providing expert human feedback. We partner with companies including OpenAI, Meta and Microsoft to enable advanced generative AI models to provide accurate responses and advanced reasoning capabilities.
We are looking for advanced Biology experts to teach AI how to interpret and solve complex problems by: Evaluate AI-generated content for factual accuracy and relevance in Biology Develop and answer Biology-related questions to refine AI understanding.
Assess and rank AI responses based on scientific rigor.
Required expertise and qualifications: Education: Master's degree or higher (PhD preferred) in Biology or a related field (can be currently enrolled) Research Experience: Strong preference for candidates with peer-reviewed publications, patents, conference presentations, research grants, or industry R&D contributions English Proficiency: Ability to read and write with minimal errors Bonus Skills: AI model training experience is not required but helpful Payment: Currently, pay rates for core project work by Biology experts range from $30 to $50 per hour USD but varies based on your geographic location (see note below) Opportunities for higher-paying research projects based on performance.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply.
Certain projects offer incentive payments.
Please review the payment terms for each project.
Law Analyst
Agawam Town, MA Job
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Law expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Law experts to help train generative artificial intelligence models This freelance opportunity is remote and hours are flexible, so you can work whenever is best for you You may contribute your expertise by… Assessing the factuality and relevance of domain-specific text produced by AI models Crafting and answering questions related to Law Evaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A bachelor's or higher degree in Law or a related subject Experience working as a Law professional Ability to write clearly about concepts related to Law in fluent English Payment: Currently, pay rates for core project work by Law experts range from $30 to $50 per hour USD.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply.
Certain projects offer incentive payments.
Please review the payment terms for each project.
Senior Technical Support Manager (Data) - Remote US
Remote or Denver, CO Job
The GridX Customer Success Team is looking for a Senior Technical Support Manager to support operations of product implementations, offering rate analytics and complex billing to our energy sector clients.
Our ideal candidate will have a strong technical, operations, or consulting background and the ability to communicate ideas effectively across internal and external stakeholders. The Senior Technical Support Manager will work under the Director of Technical Support and in collaboration with our Product and Engineering teams, in the effective support of individual GridX SaaS Rate Analytics and billing implementations.
Responsibilities
Interact with clients directly as requested ensuring GridX meets SLA's: responding to complex technical issues or support requests, assisting with billing issues, reporting, and API troubles hooting
Conduct root cause analysis for recurring issues and implement preventative measures
Work with the Customer Success team to determine the best metrics to track for each assigned account or set of accounts
Understand GridX products on a technical level and utilize resources within the organization to best support inquiries related to specific product issues
Analyze production issues, identify business and system impacts, prioritize and quantify issues for clients and internal teams
Analysis and documentation of energy related use cases, acceptance criteria and other testing related methods
Gather requirements and collaborate with DevOps, engineering, and product teams to create dashboards and tools
Assist DevOps team in troubleshooting and resolving daily workflow failures
Improve operational processes and best practices to enhance efficiency and effectiveness
Assist customers, onboarding team, or customer success with software setup and product information, including customer success software, CRM, customer service software, and any other monitoring tools the company uses
Maintain a customer account overview and monitoring metrics associated with customer satisfaction, customer goals, and business needs
Required Qualifications
Minimum 5 years of experience in Customer Success or Customer Support with proven Operations or Technical capabilities.
Experience in the energy/utility space required
Strong analytical skills with the ability to identify and correlate metrics relevant to customer goals to drive customer success and contribute to the efforts of the entire team.
Excellent communication skills, with the ability to present reporting and complex data findings in a clear and concise manner.
Strong organizational and time management skills, with the ability to work on multiple projects and priorities simultaneously.
Advanced IT&C knowledge and capabilities and ability to quickly learn and perform in new software environments.
Ability to work across time zones and with offshore teams in a dynamic start-up setting
Preferred Qualifications
Consulting experience strongly preferred
Relevant courses / training are nice-to-have but not required
Experience in cloud technologies (i.e.. AWS, GCS)
Experience working with a start-up
Experience with energy efficiency and program implementation
Interest in Clean Energy, Climate Change, Decarbonization, or Renewable Energy is a big plus
Compensation
Compensation is determined by several factors which may include skillset, experience level, and geographic location. The expected base salary range for this role is $100,000 to $130,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications, experience and location.
Our Interview Process
Intro Call (20-30 minutes)
Interview #1 Technical Interview with Hiring Manager (45-60 minutes)
Interview #2 Interview with Sr Customer Success Manager (45-60 minutes)
Interview #3 Interview with VP of Customer Success (45-60 minutes)
Benefits
Flexible PTO
Excellent Medical, Dental and Vision Insurance
401k Match
Stock Options
Parental Leave
Be part of creating our clean energy future
Our Values
Our values are closely-held beliefs designed to drive the right actions and the right decisions that are authentic to GridX. We expect results delivered in a way consistent with GridX values. In exchange, we reward high performance. We:
eXplore the possible - Everyone is empowered to innovate, fail and iterate in delivering our clean energy future. Consistent progress is our default.
eXecute on big goals - We are owners, taking responsibility for achieving results. We think long-term, sweat the details, and use resources wisely.
eXcel together - Collaboration and camaraderie are at our core. We cheer for and challenge each other to be our best. We win together.
eXemplify success - We do the right thing and act with integrity, even when no one is looking. We prove that it's possible to do well by doing good.
About GridX
GridX is the catalyst of our clean energy future. Utilities and energy technology providers rely on our analytics solutions to tell people exactly what they can expect to pay when making clean energy decisions, like changing to a time-of-use rate plan, buying an electric vehicle, installing solar and more. The result is less strain on the electric grid, happier customers and increased consumer investment in sustainable technologies. Working at GridX puts you at the center of realizing our clean energy future.
At GridX, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.
No recruiters or phone calls, please. GridX does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes and profiles will be considered GridX property, and GridX will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting the Talent Acquisition Department.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor or take over sponsorship of an employment Visa at this time.
Partner Success Manager
Remote or New York, NY Job
Narrative I/O is a leading AI-enabled data collaboration platform based in the New York City Metropolitan Area. Our platform simplifies the buying and selling of information, empowering businesses to optimize their data-driven initiatives and unlock new opportunities for growth. We serve innovative brands and direct-to-consumer companies, providing them with cutting-edge technology to fuel powerful data strategies, drive growth marketing efforts, and inform product development.
Role Overview:
As a Partner Success Manager at Narrative I/O, you will play a crucial role in managing partnerships, nurturing client relationships, and driving strategic initiatives to enhance collaboration and mutual success. This full-time hybrid role offers the opportunity to work both at our New York City office and remotely. The ideal candidate will possess strong analytical skills, a proven track record in partnership development, exceptional communication abilities, and a strategic mindset. Experience in data-driven industries is highly desirable.
Responsibilities:
Partnership Management: Cultivate and maintain relationships with strategic partners, ensuring alignment with Narrative's objectives and facilitating collaboration. Serve as the primary point of contact for assigned partners, understanding their needs, addressing inquiries, and providing exceptional support to drive satisfaction and retention.
Strategic Planning: Develop and execute strategic initiatives to maximize the value of partnerships, identify growth opportunities, and drive mutual success.
Communication: Effectively communicate with internal teams and external partners to coordinate efforts, share insights, and foster a collaborative environment.
Data Analysis: Utilize analytical skills to assess partnership performance, identify trends, and derive actionable insights to inform decision-making.
Business Development: Proactively identify and pursue opportunities to expand partnership channels, drive revenue growth, and enhance Narrative's market presence.
Cross-functional Collaboration: Collaborate with sales, marketing, product, and engineering teams to ensure alignment of partnership strategies with overall business objectives.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience in developing and managing partnerships, preferably in SaaS or data-driven industries.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
Demonstrated ability to build and maintain strong relationships with clients and partners.
Strategic mindset with the ability to think creatively and identify innovative solutions to drive business growth.
Experience in data-driven industries is a plus.
Team-player, self-motivated and adaptable, with the ability to thrive in a dynamic and fast-paced environment.
Perks:
Flexible work-from-home model
401K plan
Unlimited PTO
Free weekly lunch
Positive work environment
Join us at Narrative I/O and become an integral part of our mission to revolutionize data collaboration and empower businesses to unlock their full potential!
Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced Law expert who would like to lend your expertise to train AI models? About the opportunity: Outlier is looking for talented Law experts to help train generative artificial intelligence models This freelance opportunity is remote and hours are flexible, so you can work whenever is best for you You may contribute your expertise by… Assessing the factuality and relevance of domain-specific text produced by AI models Crafting and answering questions related to Law Evaluating and ranking domain-specific responses generated by AI models Examples of desirable expertise: A bachelor's or higher degree in Law or a related subject Experience working as a Law professional Ability to write clearly about concepts related to Law in fluent English Payment: Currently, pay rates for core project work by Law experts range from $30 to $50 per hour USD.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply.
Certain projects offer incentive payments.
Please review the payment terms for each project.
Managing Consultant - Corporate Finance - Healthcare Transaction Advisory
Boston, MA Job
The BRG Transaction Advisory practice is seeking to add professionals due to client and market opportunities and demand. The ideal candidate should be prepared to work in a team-oriented environment on a diverse range of transaction advisory assignments. Articulating findings and recommendations around the key financial and business issues in a transaction and key value drivers are critical components for this position.
The ideal candidate should be prepared to work in a team environment on a diverse range of transaction advisory services assignments relating to:
Financial Statement Review and Reconciliations
Quality of Earnings
Quality of Net Working Capital
Business and Transactional Performance
Responsibilities
Support the day-to-day activities of BRG's Corporate Finance - Transaction Advisory client service teams executing on buy and sell side diligence engagements.
Demonstrate consistent, balanced project delegation, supervision and leadership skills across all areas of an engagement.
Utilize business, finance, accounting, and analytical skills to perform tasks including, but not limited to quality of earnings, financial trend analysis, working capital trending, benchmark financial statement review, and business plan assessments.
Demonstrate the ability to work in a team environment; collaborate with TA and BRG experts, professionals from other firms and client contacts to achieve engagement objectives.
Lead the preparation of reports, written analyses, presentations, and other client deliverables.
Participate in the development of a fast-growing, entrepreneurial consulting practice including assisting in marketing, client pitches, and product and practice development.
Demonstrate the highest degree of professionalism, ethics, quality, and integrity.
Assist in identifying issues for purchase price adjustments and potential deal structuring insights.
Qualifications
Bachelor's or Master's degree in Accounting from a leading university. An MBA or CPA is a plus.
5 to 7 years of prior work experience; ideally in a consulting or professional services environment (Multinational professional service firms or Big Four preferred).
Interest and knowledge in the Healthcare Financial industry.
Strong data analysis skills and problem-solving abilities.
Desire and ability to manage processes and other staff.
Strong written and oral communication skills and a demonstrated ability to interact with senior management.
Ability to work independently on smaller transactions.
Willingness to travel up to 40% when/if needed.
Proficient in Microsoft Word, Excel, PowerPoint.
Experience with Big Data analysis, Data Visualization, and/or Business intelligence tools.
Ability to manage multiple tasks and prioritize changing work demands.
Ability to understand legal documents and complex agreements.
Familiarity with financial research tools (e.g., Capital IQ, Bloomberg, etc.).
Experience and depth of knowledge of industry players, key industry drivers, and current trends.
Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.
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Software Engineer
Linksquares Job In Boston, MA Or Remote
As a Software Engineer, you will build new products, features and services in a highly collaborative, team-oriented environment for our highly scalable AI powered SaaS product suite. You will learn best practices and perfect your ability to deliver high-quality, scalable solutions on the cloud. You will work on multi-disciplined teams of engineers, product managers and designers in an agile process to deliver solutions that offer an exceptional user experience. You will work on a distributed application architecture with a variety of technologies including Ruby on Rails, AWS, JavaScript, and React.
We're looking for teammates with:
* Experience developing software using Ruby on Rails
* Experience with a frontend framework like React, Angular or Vue
* Exposure to or familiarity with are a plus:
* cloud services like AWS, Azure or GCP
* code repositories like Github, GitLab or BitBucket
* SDLC and software development best practices
* relational database technologies
* testing frameworks and libraries such as RSpec or minitest
* Intellectual curiosity and a team-first philosophy are MUST HAVES!
* We are happy to offer this position as a REMOTE opportunity with the option to work at our Boston HQ if preferred by the employee.
* A knack for having fun
About LinkSquares
LinkSquares is the leading contract lifecycle management company in the legal industry, named a Leader in The Forrester Wave: Contract Lifecycle Management (CLM).
Businesses run on contracts-they drive revenue, manage obligations, enable financing, and support reporting activities. Our AI-powered CLM SaaS product suite delivers end-to-end solutions trusted by some of the world's most respected organizations, including DraftKings, Wayfair, TIME, and the Boston Celtics. We are proud to support our customers in achieving their goals, and remain dedicated to delivering value and innovation to meet their needs.
We ranked #174 on Deloitte's Fastest-Growing Companies in North America and named the "Contract Management Solution Provider Of The Year" by LegalTech Breakthrough Awards, and were proudly featured at #707 on the 2024 Inc. 5000 list of America's fastest-growing private companies.
At LinkSquares, our AI-powered, end-to-end contract management and analytics platform takes the manual, time-consuming, tedious tasks out of the contracting process. With LinkSquares, legal, finance, HR, and procurement teams save time, cut costs, and improve business outcomes. We are a 200+ person company headquartered in downtown Boston.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
Licensed Insurance Agent (Remote)
Remote or Columbus, OH Job
The Importance of this Role
The Licensed Insurance Agent (P&C or Personal Lines) is responsible for helping drive revenue and growth for the organization. You will be tasked with educating and advising customers on the most optimal personal lines insurance products. Matic specializes in streamlining the process for customers going through the lending process to purchase homeowners insurance. Because of that, Matic is able to deliver qualified leads to our insurance advisors, so you can spend time doing what you do best, selling insurance.
This role will be remote- US based. Hours are dependent upon your location:
Eastern Time (ET): Monday - Friday 10:00 am - 7:00 pm OR 11:00 am - 8:00 pm
Central Time (CT): Monday - Friday 9:00 am - 6:00 pm OR 10:00 am - 7:00 pm
Mountain Time (MT): Monday - Friday 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm
Pacific Time (PT): Monday - Friday 7:00 am - 4:00 pm OR 8:00 am - 5:00 pm
Shifts are based on business need and set at time of hire.
What You'll Do
Handling incoming calls from customers seeking a better insurance option (typically going through the mortgage process)
Advising customers on best insurance options in marketplace
Staying up to date on market trends and carrier products
Make outbound calls to prospective clients, generating interest, and selling insurance
Actively participate in team activities, trainings, and brainstorm sessions
Be a thought leader helping to shape our process of tomorrow
Create a five star customer service resulting in a world class customer satisfaction score
Conduct detailed follow ups via email and phone
Attain sales goals while providing customers with quality
Assist Customers with the policy purchase process, verifying all the policy information prior to binding, processing payments, assisting customer with DocuSign process and reviewing settlement sheet for accuracy
Maintains knowledge of new guidelines and procedures by reading all emails
Responsible for keeping P&C license and continuing education up to date and within good standing
What You Offer
Active Personal Lines or P&C Insurance License
1+ year of phone sales experience
1+ year experience working remote
Ability to continue learning and growing as a professional in the industry (certifications, designations, networking, industry trade articles and books, etc.)
Maintain positive attitude, passion for the product, and a strong work ethic
Excellent ability to multi-task
High moral and ethical integrity
Have excellent communication and customer service skills with the ability to recommend appropriate coverage and insurance options to consumers
Ability to be coached, seek advice, ask question, and learn from feedback
How Matic stands out
Career advancement - we have a culture that focuses on internal promotion and career growth.
You have an ownership stake - all Maticians receive Matic stock options.
Unlimited Paid Time Off.
Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution.
401(k) Retirement Plan.
Continuing education, licensing and professional development paid for by Matic.
A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc!
About Matic
Matic is an insurance tech startup who delivers an unbiased approach to insurance. We combine a powerful digital experience with assistance from our team of trusted advisors. Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience.
Our digital insurance marketplace has over 40 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more.
Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by
quality, transparency, and of course fun.
Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
Store Manager
Boston, MA Job
Store Manager - Boston, MA
About Us
Marine Layer was founded in San Francisco, CA and now has over 50 stores across the USA. We want our stores to feel like an extension of our laidback, Ca lifestyle- comfortable, welcoming and cool. We want our store teams to feel like old friends- chill, funny, and always ready for a good time.
Company Mission
We believe that every day should be easy, so we make stuff you love to wear as much as your old favorite shirt. By building a successful and responsible business, we aim to take care of our employees, our community, and our planet.
Job Description
We're looking for a passionate leader to take on our local Marine Layer store. As the leader on the ground, you will be responsible for managing the business within your four walls. With the support of your Area + District Mangers, you will execute sales strategy, ensure the team is fully staffed and scheduled with top notch talent, check all the boxes on operations and visuals, and be the representative of the ML brand in your local market.
As a growing Company, we are often implementing new process and launching new initiatives- we are looking for someone excited to partner with HQ + leadership on these changes, as well as being the liaison to your team for these important updates.
Scope
In addition to finding someone who relates to our 7-day weekend vibes, we are looking for an Store Manager who has experience in the following areas:
Customer + Brand Experience: We want people to walk out of our stores excited about our brand. You want to inspire the team to deliver a customer experience that is genuine and exceeds expectations. Win win.
People Development: Engage with your employees individually and the team as a whole. Offer consistent and timely feedback to encourage professional growth and maintain a positive working environment.
Leadership: We want someone who is passionate about keeping a team happy, engaged and challenged. You're excited to recruit, hire and promote people who are talented and want to make our brand a success.
Visual Merchandising: From monthly floorsets to daily product replenishment, our product needs to look good and sell well in our stores. It just doesn't sell itself by sitting on a shelf...which would be cool but let's be real. It's important for you to have a keen eye for merchandising and visual standards.
Operations: As a Fleet, we strive for operational excellence. This means executing key tasks such as scheduling, payroll, and delegating day to day projects like fulfillment + zoning. Keeping your store operating smoothly helps your team have a top notch experience.
Qualifications
An Authentic Brand Advocate.
We're hoping you've heard of us and already love us- at the very least, we want to know you can relate to our CA-based laidback lifestyle. This is key- there's no substitute for a genuine connection.
Success in a Retail Leadership Role.
The size of your previous company and store are not the important thing. If you have great leadership skills and a positive attitude, you can succeed here.
Commitment to the Mission + Values
We all work hard, but manage to have a lot of fun along the way. As a leader on the team, we need you to spread the positive vibes around and set a solid example of not taking yourself too seriously.
Perks
Competitive pay and bonus
Clothing allowance and generous discount
Paid time off
Health, Vision and Dental Insurance available
401k with Employer Matching
Flexible Spending Accounts
Disability + Life Insurance
Parental Leave
TO APPLY
Please have a look at our website and shoot ******************** your resume and a thoughtful email about why you'd be a great match for Marine Layer. Cover letters are for the birds…
Marine Layer is proud to be an equal opportunity employer that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.
Remote Trader
Remote or New York, NY Job
“You can be better tomorrow than you are today!”- Mike Bellafiore, The PlayBook SMB Capital, in a “JV” (joint venture) with Kershner Trading Group in NYC, is looking for experienced US Equities Traders with a strong track record, who seek capital and technology to build their trading business while maintaining the autonomy of working from a remote location while being connected to a team of high performing traders. Our technology will help you play more offense and make more PnL: proprietary execution platform, custom filters, single stock scripts and automated trading.
The SMB Capital - Kershner Trading Group JV provides all capital and a PnL firm infrastructure to traders, who actively trade stock instruments in financial markets. Traders share the profits from their trading activity with the firm. Each trader sets their own style and strategy, but in general, traders buy and sell in U.S. equity, options, and futures markets on both a manual and automated basis. Compensation in this role is based fully on an individual trader's performance.
The JV provides unique opportunities to talented, energetic people, rooted in the philosophy that everyone can do more than they realize if they try. The JV empowers independent thinkers who have the discipline to set long-term goals, the adaptability to “shift gears” but still stay on course, and who are open to being both a student and teacher in a learning organization.
In short, the Remote Trader role is a chance to join a high-performance team of:
experienced traders pushing their skills and adapting to new market opportunities;
talented technology professionals developing leading-edge trading and market analytics systems;
quantitative/business analysts providing tools and insights to fuel business growth;
top-notch support staff who keep everything humming and meet all challenges in a cool, casual atmosphere.
Our JV is currently seeking candidates who are excited about the prospect of pushing their own professional limits. Think you can do more? What are you capable of?
Manager, Client Support (Central US Time Zone Preferred)
Maynard, MA Job
Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We're a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.
Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we're adding more every day. We've been named to the “GovTech 100” for eight years running, and we're on BostInno's “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America's Fastest Growing Companies for four consecutive years: 2021, 2022, 2023 and 2024.
The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.
Core Values
Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.
About the Opportunity
The Manager of Client Support will lead and scale our Client Support team, ensuring we deliver fast, empathetic, and effective support to our local government clients. This role is ideal for someone with at least two years of experience managing a customer support team within a SaaS organization- previous roles in government or GovTech experience is a plus. The ideal candidate is a strong people leader, process-driven, and ready to optimize support operations as we continue to expand.
Key Responsibilities:
Lead, mentor, and develop the Client Support team, fostering a high-performance and client-focused culture.
Refine and scale support processes to drive efficiency and improve the customer experience.
Optimize Zendesk by improving workflows, automation, and reporting to enhance support operations.
Introduce real-time support (e.g., chat or phone-based assistance) to improve response times and client satisfaction.
Own key support metrics, including response time, resolution time, CSAT, and ticket deflection.
Collaborate cross-functionally with Product, Engineering, and Client Success teams to ensure a seamless client experience.
Act as an escalation point for complex client issues, ensuring resolution and long-term satisfaction.
Drive process improvements by identifying trends
Economics Expert - Part Time
Worcester, MA Job
About Outlier Outlier is the world's leading expert platform, connecting a network of over 100,000 contributors worldwide to improve AI models by providing expert human feedback. We partner with companies including OpenAI, Meta and Microsoft to enable advanced generative AI models to provide accurate responses and advanced reasoning capabilities.
We are looking for advanced Economics experts to teach AI how to interpret and solve complex problems by: Evaluate AI-generated content for factual accuracy and relevance in Economics.
Develop and answer Economics-related questions to refine AI understanding.
Assess and rank AI responses based on scientific rigor.
Required expertise and qualifications: Education: Master's degree or higher (PhD preferred) in Economics or a related field (can be currently enrolled) Research Experience: Strong preference for candidates with peer-reviewed publications, patents, conference presentations, research grants, or industry R&D contributions English Proficiency: Ability to read and write with minimal errors Bonus Skills: AI model training experience is not required but helpful Payment: Currently, pay rates for core project work by Economics experts range from $30 to $50 per hour USD but varies based on your geographic location (see note below) Opportunities for higher-paying research projects based on performance.
Rates vary based on expertise, skills assessment, location, project need, and other factors.
For example, higher rates may be offered to PhDs.
For non-core work, such as during initial project onboarding or project overtime phases, lower rates may apply.
Certain projects offer incentive payments.
Please review the payment terms for each project.
Senior Consultant - Oracle Consolidations (FCC & ARCS)
Remote or Atlanta, GA Job
About Us
Our Finance Technology practice delivers digital solutions that support strategic finance initiatives. Working alongside experts from various finance disciplines, our Finance Tech specialists equip CFOs with the right technology to implement process improvements and unlock value creation. Covering everything from CPM, ERP, analytics, and automation to data integration and reporting, we provide finance leaders with a trusted partner from strategy through execution.
Within this practice, we specialize in the implementation and enhancement of Oracle FCCS. Our focus is on understanding financial consolidation, reporting, and close processes-customizing Oracle FCCS to streamline workflows, improve compliance, and enhance financial visibility. Our services include implementation, process optimization, system integration, and technical enhancements.
This role can be based in any of our U.S. office locations, following a hybrid work model with the flexibility to work remotely two days per week. Candidates should ideally be local to their desired location.
What You'll Do
We are seeking an experienced Senior Consultant - Oracle FCCS to join our expanding team. In this position, you will play a key role in designing and implementing Oracle FCCS solutions to streamline financial consolidation and reporting processes for our clients. Your expertise will be essential in areas such as system configuration, automation, integration, and optimizing performance.
Your key responsibilities will include:
Implement Oracle FCCS and ARCS solutions, including setting up metadata, business rules, calculations, and automating workflows.
Support the integration of FCCS/ARCS with ERP, financial planning, and reporting systems to ensure seamless data flow and accuracy.
Perform system evaluations to identify areas for improvement, enhance automation, and optimize financial close cycle times.
Create comprehensive technical documentation and deliver user training to facilitate smooth system adoption.
Ensure systems align with financial reporting requirements and internal control standards.
Example Client Engagements:
Financial Close Process Automation: A private equity-backed company aims to streamline its financial close process by reducing manual tasks and increasing automation. In this role, you will:
Assess their current consolidation workflow.
Configure Oracle FCCS to automate intercompany eliminations, currency translations, and reporting processes.
Provide hands-on training to ensure a smooth transition.
System Optimization & Performance Improvement: A client is facing slow reporting and inefficiencies in their existing FCCS setup. You will:
Conduct a system health check and suggest improvements.
Optimize metadata configurations, business rules, and reporting hierarchies.
Apply best practices to accelerate data processing and enhance reporting accuracy.
ERP & Financial Planning Systems Integration: A global retail client needs to integrate Oracle FCCS with their ERP for real-time financial consolidation. In this role, you will:
Define integration requirements and configure data mappings.
Collaborate with IT teams to establish automated data feeds.
Perform testing to ensure accuracy and reliability.
Ideally, You Have:
A bachelor's degree in Finance, Accounting, Information Systems, or a related field.
2+ years of experience with Oracle FCCS/ARCS consulting at a technology firm OR end-user company
A strong understanding of financial consolidation, reporting, and compliance processes within corporate finance.
Hands-on experience in configuring Oracle FCCS (OR ARCS) Smart View, Calculation Manager, and Data Management (FDMEE/DM).
Experience integrating Oracle FCCS/ARCS with ERP and planning tools (e.g., Oracle Cloud ERP, SAP, Workday).
Strong analytical and problem-solving skills with high attention to detail.
A track record of delivering successful FCCS/ARCS implementations on time and within budget.
Experience with automation tools and scripting (e.g., EPM Automate, REST APIs) is a plus.