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Perform eligibility verification and authorization of services and adjudication of claims for services benefiting eligible clients. Develop and maintain effective working relationships with client referral sources, medical and support service providers, funders, and clients. Perform mail collection/dissemination and claims scanning to appropriate team members for claims entry and processing and reconciliation of programmatic payments. PLEASE NOTE THAT ONLY CANDIDATES IN THE ST. LOUIS, MO AREA WILL BE CONSIDERED. Review and verify client eligibility for services. Document enrollment or follow-up appropriately in client level data application. Receive calls from medical and support providers; authorize services appropriately for eligible clients. Communicate with case managers and providers in circumstances when services cannot be rendered. Receive, determine payer of last resort and process claims as received. Process payments and invoices according to department policy, procedure, and in accordance with Accounting Department's policies and procedures. Contact case managers and providers as needed to collect appropriate information or to resolve patient balances. Collaborate with management to identify systems issues that prevent the efficient delivery of and payment for services. Participate in department planning meetings and contribute to the development of clinical and process improvement projects. Ensure service level and productivity requirements are met as it relates to enrollment, resolution of tasks, and response to inquiries, etc. Develop and maintain positive working relationships and partner with internal and external customers by providing superior customer service. Education Required: High School Diploma or General Educational Development (GED). Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of experience in medical billing and/or collections. 2+ years of experience performing tasks that require a basic understanding of accounting and math. Knowledge, Skills & Abilities: Knowledge of: Medical billing and collections; customer service best practices; basic medical terminology; HIPAA; laws, regulations, policies, and procedure governing the functional area; Microsoft Office Suit; Windows-based programs. Skill in: Effective communication with cross-functional team members, peers, and management; providing customer service to internal and external clients; problem solving, analytical, and critical thinking; working as member of a team; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships. Ability to: Build strong internal and external relationships; work independently with limited direction and/or guidance; maintain confidential information; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sales Executive I is responsible for selling the company's products or services to new customers and will maintain favorable contact with key and major accounts of the organization. Sell company products or services in assigned area or territory. Cultivate and maintain favorable contact with key and major accounts of the organization. Call on potential new key accounts. Speak directly with new customers or clients to explain features and merits of products or services offered. Demonstrate product or services and assists in the best application of products or services. Answer all questions concerning a product or service, with appropriate coordination of sales negotiations where required. Close transactions and takes orders; calculates and quotes prices. Develop and executes sales presentations to potential clients. Develop and implement sales plans and activities. Maintain product knowledge about NextGen Healthcare technologies and stay up to date with the new Service Portfolio and market trends. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree in Finance, Accounting, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of sales experience in ambulatory or population health. 1+ years of experience with sales/quoting, support, or operations. Knowledge, Skills & Abilities: Knowledge of: Sales tactics; Salesforce and Microsoft Office Suite. Skill in: Client focus; strong communication and interpersonal skills, collaboration, time management, presentation, prioritization, and organizational skills. Ability to: Influence, drive, and develop a successful business strategy; present and facilitate decisions among senior executives based on evolving priorities; self-motivated and driven by targets, meet quota; resilient, maintain commercial knowledge and awareness. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NextGen Protection Companies, Inc. is currently hiring for the position of Service Coordinator to join our growing Service Team. NextGen specializes in fire alarm/fire sprinkler installation, service, and inspections as well as other low-voltage services including security alarms, camera systems and access control. Job Description The Service Coordinator will be responsible to work with customer and technician schedules to arrange timely service calls for various systems. The coordinator will be required to prioritize all service calls while maintaining an efficient daily schedule. The Service Coordinator will follow-up on service calls to schedule return appointments, send out proposals and order materials as needed. Qualifications This position requires a well-organized individual that can manage high volume calls and emails, the ability to be proactive, pay close attention to detail and provide amazing customer service. Previous scheduling or dispatching experience is a plus, low-voltage or fire sprinkler experience is highly desirable. Candidates must be able to acquire a Sheriff's Work Card for this position. Hours can be flexible (up to 40 per week) and there is potential to work remotely. Additional Information Benefits Competitive benefits 401(k) Medical/Dental

The Project Manager II, Implementations will serve as the primary point of contact during all phases of the client implementation and is responsible for recognizing and assisting with escalated customer issues, as well as, setting appropriate customer expectations. Serve as the primary point of contact throughout the implementation lifecycle. Manage, coordinate, and deliver multiple project implementation initiatives through phased processes designed to enhance the services and level of support provided to clients. Manage client expectations through development and implementation decisions, product abilities, and limitations. Prepare and conduct client kick-off meetings to establish regular cadence of internal and external project management meetings, schedules, and priorities. Oversee, coordinate, and schedule staff and contractors to maximize productivity throughout various phases of the project through completion. Participate with cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives. Manage internal and external project status reporting and escalations. Develop and manage project document control and maintain project history. Conduct post project evaluations assess results and identify activities which enhanced or detracted from achieving project goals. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 7+ years of relevant project management experience. 7+ years of experience working with client onboarding in a health care environment. 2+ years of experience in a leadership or supervisory role. License/Certification Required: Project Manager Professional (PMP) Certification. Knowledge, Skills & Abilities: Knowledge of: Technical understanding of product solutions in order to assist with and/or complete system implementation tasks; Microsoft Office Project or similar project management software. Skill in: Communication, collaboration, organized with attention to detail, problem solving, project and time management. Ability to: Complete projects with tight deadlines and time constraints; manage escalated customer issues; manage multiple projects and clients with varying priorities and implementation expectations; develop reports to measure impact of project implementation success; prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Security Clearance: Active DOD security clearance at or above Secret level required with remote and on-site work) About Us: The Hana Group family of for-profit companies (Hana) are organized under Hui O Hana Pono, an SBA certified Native Hawaiian Organization (NHO). Roughly translated, “Hui O Hana Pono,” means the “House of Good Work.” We are headquartered in Honolulu, Hawaii with offices in Wayne, PA and Lanham, MD. The Hana Group has provided support services and products to the Department of Defense (DOD), Department of Homeland Security (DHS), and other government agencies across the nation for over 18 years. We are a growing organization with core values based firmly on our Native Hawaiian roots embodying integrity, quality, commitment to excellence, sense of community, and family values. To continue providing innovative solutions and services to the Department of Defense (DOD) and other government agencies, we are seeking an experienced Senior Graphic Designer to join our team, working on high-impact projects that support national security and defense initiatives. Job Summary: We are looking for a highly skilled Senior Graphic Designer who will guide, inspire and move both teams and clients using the craft of visual communication. Your creative leadership will be required to create compelling stories to add context and texture to meaningful business strategy that starts with people. Your role as a Senior Graphic Designer is critically important as you will be making the biggest impact on solving complex challenges by bringing ideas to life visually. Our highly talented and skilled team will count on you to consult, art direct, and deliver exceptionally good design. Must have experience working on DOD contracts and possess an active DOD security clearance at or above the Secret level. As a Senior Graphic Designer, you will be responsible for design that captures developing solutions that meet the needs of our DOD clients. You will work closely with cross-functional teams, including UX strategy, UI design, software development, and product management alongside stakeholders to create intuitive and effective visual representations. Key Responsibilities: Lead and consult on a variety of design projects, including brand identities, workbooks, publications, prototypes, exhibition graphics, user interfaces, and presentations Collaborate with cross-functional teams, including military and defense stakeholders, to solve complex challenges supporting national security Oversee design processes from research and brainstorming to strategy, concept development, and prototyping Mentor junior designers, ensuring design excellence and fostering growth in support of DoD initiatives Apply co-creation methods to develop solutions with customers and end users Implement strong principles of visual design, information layout, and presentation across projects Create and develop visual and written communications for change management, including mockups, prototypes, and executive presentations Design and maintain wireframes, prototypes, and high-fidelity UI components (icons, graphics, typography) for enhanced user experience Collaborate with stakeholders and development teams to ensure design integrity, feasibility, and seamless implementation Create and maintain design systems, style guides, and design documentation Stay updated on industry trends and tools, ensuring best practices are applied to all design work Manage multiple projects simultaneously, balancing priorities and meeting deadlines. Requirements Minimum Requirements: Design Expertise: Extensive experience in communication design, including Brand Identity, Editorial Design, Infographics, mission-driven storytelling, defense-related data visualization, and Exhibition Design Experience: 5+ years in the creative industry with proven experience in DOD contracts and multidisciplinary projects Career Motivation: Eager to push the boundaries of your craft in a challenging environment that fosters learning and impactful work in national defense Collaboration: Thrive in team environments that value feedback, idea sharing, and refining designs to support mission objectives Clearance: Active DOD security clearance (Secret level or higher) Location: Availability to be on-site in Mechanicsburg, PA and Washington, DC Software Proficiency: Expertise in Adobe Suite, Figma, SketchUp, with proficiency in design tools like Sketch, InVision, and other Language: English proficiency. Preferred Qualifications: Design Expertise: While primarily focused on visual design, any experience or understanding of UX/UI principles and human-centered design will be an asset in supporting user-focused design projects Security clearance at or above Secret level (preferred but not required) Bachelor's degree in Graphic Design, Visual Design, or a related field, or equivalent practical experience. What We Offer: · Competitive salary and benefits package · Opportunity to work on high-impact projects that support national security and defense initiatives · Collaborative and dynamic work environment · Professional development and growth opportunities · Flexible work arrangements, including remote work options

The Sr. Financial Analyst provides reliable and insightful financial planning and analysis support. The incumbent works with division leadership to identify key issues, required analyses, monitor key KPI metrics, and action plans to improve business performance. Analyze financial results and prepare monthly expense forecasts for supported departments along with providing strategic financial insights and recommendations to key stakeholders. Create and analyze monthly, quarterly, and annual reports and ensures financial information has been recorded accurately. Perform financial forecasting and reconciliation of internal accounts. Prepare/coordinate the annual plan with business partners including maintaining budget templates, consolidated schedules and overall business commentary. Review and approve purchase requests to ensure accuracy and consistency with procurement and accounting guidelines. Develop integrated revenue/expense analyses, projections, reports, and presentations. Maintain organizational headcount updates and resource allocation for the supported business functions on a monthly basis. Perform Treasure related analytics, financial modeling, scenario analysis, and any ad hoc analysis that supports overall objective of the position. Assist in the preparation of presentation packages for the board of directors. Assist in the implementation of new business intelligence tool with reporting flexibility and accuracy as key goals. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree with major or emphasis in finance or accounting. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 4+ years of experience in Financial Planning and Analysis (FP&A). Strong financial systems experience, particularly in SAP. Data warehouse/business intelligence experience such familiarity with workday adaptive planning, office connect, Tableau, PowerBI is a plus. Knowledge, Skills & Abilities: Knowledge of: Demonstrate proficiency and basic understanding of Company P&L, revenue, expense, and EBITDA metrics and their respective financial implications. Accounting principles, forecast and budget variance analysis, intermediate Excel formula knowledge, comfort with pivot tables and ability to work with large data sets, PowerPoint, Data Visualization/Bl tools, and SAP. Familiarity with Workday adaptive planning, and dashboard capabilities a plus. Skill in: Strong analytical, organizational, and problem-solving skills. Excellent communication and presentation skills. Analytical thinking, accuracy and attention to detail, presentation, communication. Ability to: To present financial information and models in a concise and easily comprehensible manner. Ability and comfort operating with some level of independence, possess go getter mentality, and be a team player. Work in a fast-paced environment; stay organized, prioritizing workload, multi-task, and meet deadlines. Establish and maintain effective working relationships with business partners and deliver clear and concise communication. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Client Results Executive I is responsible for maintaining and nurturing client relationships, ensuring client satisfaction, and supporting the execution of client engagement plans. This role focuses on day-to-day client interactions, coordination with internal teams, and providing executive oversight for identified clients. This opportunity requires demonstrated experience in Behavioral Health systems or services, including familiarity with unique challenges and requirements; the ability to effectively collaborate with Behavioral Health professionals; in-depth knowledge of Behavioral Health practices, protocols, and regulations to ensure compliance and optimal system performance. Preferred Candidates for this role will have a minimum of 5 years of experience working in or with behavioral health system, demonstrating in-depth knowledge of behavioral health practices, protocols, and regulations, ensuring compliance and optimal performance. Preferred candidates will also have demonstrated experience and familiarity with the unique challenges and requirements of behavioral health, along with proven ability to collaborate effectively with behavioral health professionals to understand and anticipate needs and requirements. Partner with Clients in a thought leadership role to align strategic objectives to drive successful outcomes as measured by client success measures (KPIs), client satisfaction, health scores, renewals, and upsell opportunities. Manage daily interactions with clients, addressing their needs and concerns promptly. Develop and execute client engagement plans to enhance client satisfaction and loyalty. Work closely with internal teams to ensure client requirements are met and any issues are resolved efficiently. Monitor and analyze client feedback to identify areas for growth or improvement; implements necessary changes. Lead the preparation of client reports and presentations, providing insights and updates on client status and engagement activities. Identify, mitigate and resolve risks. Serve as the primary contact for escalation of issues or concerns. Lead complex cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategies. Develop and maintain external C-suite-level client relationships. Maintain regular communication and governance with both internal and external C-suite to ensure alignment and transparency. Ensure bidirectional adherence to contracted terms; facilitate conversations to resolve contractual questions or needs. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in business administration or related discipline. Bachelor's degree in healthcare informatics, Computer Information Systems, or related discipline is a plus. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 10+ years of related work experience in account management, project management, or client facing role. 5+ years of experience in Healthcare Information Technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience. 7+ years of work experience directly related to the duties of the position and/or completed higher education. Experience in client relationship management or a related field is a plus. Knowledge, Skills & Abilities: Knowledge of: Skill in: Strong communication and interpersonal skills to build and maintain client relationships. Analytical, and critical thinking. Ability to: Apply strategic thinking to problem solving; identifying and seizing opportunities to improve efficiencies. Work as member of a team; communicating clearly, concisely, and effectively; establish and maintain effective working relationships. Continuously enhance and build internal account management processes, tools, strategy and reporting visibility both with internal and external clients. Develop and manage processes and expectations demonstrate a strong business acumen, customer drive, and dedication to quality and success. Collaborative environment to promote realistic outcomes and goals; create workflows and quantitative presentations. Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sr. Engineer, Process Improvement is responsible to drive operational excellence through data-driven process optimization and technology enablement. This role will collaborate across departments to gather data, develop hypotheses, and build process models that enhance efficiency, improve service delivery, and maximize value. This role's expertise in process analysis, problem-solving, and relationship-building is instrumental and highly impactful in refining operations and enabling strategic business decisions. Lead end-to-end process assessments, identifying inefficiencies and opportunities for automation and standardization. Apply Lean Six Sigma (Black Belt/Master Black Belt) methodologies to analyze, optimize, and streamline workflows. Develop and implement scalable process improvement models to drive efficiency and effectiveness. Partner with cross-functional teams to identify bottlenecks, eliminate waste, and reduce operational costs. Gather, analyze, and interpret complex datasets to uncover trends, inefficiencies, and areas for improvement. Utilize statistical analysis, predictive modeling, and data visualization to support strategic decision-making. Define and track Key Performance Indicators (KPIs) to measure process effectiveness and business impact. Develop ROI models to assess the financial and operational benefits of recommended improvements. Collaborate with technology teams to recommend and implement automation, tools and workflow optimizations. Serve as a liaison between multiple departments and stakeholders, ensuring that process improvements align with digital transformation goals. Identify opportunities to integrate modern technology solutions to streamline workflows and enhance value delivery. Act as a trusted advisor, building strong relationships with key stakeholders across the organization. Facilitate workshops and data-driven discussions to ensure process recommendations are well understood and adopted. Develop and implement change management strategies, ensuring a smooth transition from current to improved processes. Educate teams on continuous improvement best practices, fostering a culture of operational excellence. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree required (preferably in Business Administration, Business, Engineering or Computer Science) Master's degree is a plus. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6-8 years of experience in process improvement, operational excellence, or management consulting. Expertise in process mapping, root cause analysis (RCA), and business process reengineering (BPR). Strong consultancy background with experience solving complex problems, deconstructing inefficiencies, and implementing impactful solutions. Experience working with automation, driving process improvement tools, or RPA (Robotic Process Automation) is a plus. License/Certification Required: Lean Six Sigma Black Belt or Master Black Belt certification required. PMP certification is a plus. Knowledge, Skills & Abilities: Knowledge of: Lean Six Sigma practices, workshop facilitations, process mapping, financial modeling, establishing and monitoring KPIs; healthcare knowledge is a plus. Skill in: Strong data analysis skills with proficiency in Excel, SQL, Python, R, or data visualization tools (Tableau, Power BI, etc.). Excellent problem-solving, analytical thinking, and critical reasoning skills. Strong communication and interpersonal skills to influence and drive change at all levels of the organization. Process optimization, presentation, financial modeling, building relationships and trust remotely, stakeholder management. Ability to: Ability to understand and measure value creation, tracking business impact and financial ROI. Work in a fast-paced remote environment, be a self-starter, stay organized, prioritize workload and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsible for the overall architectural design, roadmap, application delivery, performance, and production operations of client-facing applications critical to strategic growth of the organization. Provide engineering support to customers, support personnel, and field support staff on systems and product issues. Collaborate with cross-functional team(s) to develop and enhance solutions. Collaborate with cross-functional teams to develop, maintain, and enhance solutions. Assist cross-functional and client facing teams to identify performance issues related to Site Reliability Engineering framework, including integrated, automated monitoring and self-healing. Assist the operations and DevOps teams to improve performance and operational excellence. Maintain Key Performance Indicators (KPIs) and metrics that ensure a high bar for uptime and provide deep visibility into the health of hosted offerings. Ensure system reliability of public-facing production infrastructure and applications. Execute requirements within service level agreements (SLAs) on infrastructure tasks to improve reliability, quality, security, and performance. Execute strategic projects and drive productivity through automating infrastructure, workflows, and continuously measuring application and infrastructure performance. Continually review existing program performance and recommend modifications based on identified errors and/or system problems. Follow implemented business practices and methodologies to maintain and/or improve security posture of the information systems within the designated service area to system owners. Education Required: Bachelor's degree in Computer Science or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6-7 years of experience in network engineering. 6-7 years of experience in Windows Server administration. 6-7 years of experience deploying on and operating in the public cloud. Experience working in complex, high availability, 24x7x365 environments. License/Certification Required: CCNP Certification. CCIE Certification. Amazon Web Services (AWS) Certified Solutions Architect / Developer. Knowledge, Skills & Abilities: Knowledge of: Network security concepts with application knowledge of various enterprise security point technologies, managed security services; application architecture design and principles; Public Cloud (AWS, Azure, GCP) services; computer systems and infrastructure; Windows and Linux Operating Systems; programming/scripting languages (PowerShell, Python, Java, etc.); Inter-Application Communication (IAC)/Configuration Management Tools (terraform, puppet, etc.); computer networking solutions; Application Development Operations (DevOps); Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with advanced skill level in Excel. Skill in: Working as member of a team; communicating effectively; establishing and maintaining effective working relationships; presentation with high degree of comfort speaking with large and small group audiences. Ability to: Demonstrate strong analytical and problem-solving skills; multi-task projects and work independently in a fast-paced environment; demonstrate excellent organizational skills, with the ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Vice President, Revenue Cycle Management (RCM) will provide strategic oversight across the RCM functional team(s). The Vice President will develop and ensure organizational agility through an ever-changing and evolving environment focused on performance management which will include developing a strategy to create and support a variety of operational efficiency models in Project Management, Vendor Partnerships, Compliance, and Quality Assurance as well as ensuring all contracted deliverables, client Service Level Agreements (SLAs), and business metrics are met. Develop and maintain effective relationships with offshore vendor leaders and other internal leaders to ensure Service Level Agreements (SLAs) and business metrics are being met. Lead strategic and operational initiatives to drive accountability based on data driven analysis and market intelligence. Oversee offshore partners/vendors and stateside resources to ensure their accountability for contracted deliverables. Direct and coordinate a wide variety of program activities and oversee all phases and implementation of programs and initiatives; plan and develop methods, policies, and procedures for assigned programs. Develop, prioritize, implement, and execute a wide variety of business processes to support continuous improvement initiatives and support RCM's core operations. Review reports and records of activities to ensure progress is being accomplished toward specified program objectives; modify or change methodology as needed to redirect activities and attain objectives. Identify continuous improvement opportunities and collaborate with functional leaders and cross-functional teams to implement solutions. Supervise management team to ensure each functional area operates in compliance with all applicable laws, regulator considerations, policies, and procedures which govern proper medical conduct, medical billing, and healthcare. Handle escalations as needed or when/if violations in compliance are identified. Manage technical and operational training program deliverables for assigned staff within the functional area. Ensure onboarding and ongoing training programs meet the needs of the employees and drives effective and efficient results in the division. Partner with company-wide Staff Development team to define where handoff of services takes place to ensure seamless integration. Manage SLAs, performance, and quality of service for outsourced partners through developed criteria, applied metrics, and reporting. Oversee the development and analysis of statistical data, metrics, and specifications to determine present standards and establish proposed quality and reliability expectancy. Partner with the organization's Senior Management team and peers to effectively drive efficient and cost-effective services levels. Partner with other functional and operational leaders to champion and drive continuous improvement, compliance, and training initiatives. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Business or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 12+ years of experience in Revenue Cycle Management, Healthcare, or similar experience. 8+ years of experience working with multiple levels of leaderships within a healthcare environment. Or, any combination of education and experience which would provide the required equivalent qualifications for the position. Knowledge, Skills & Abilities: Knowledge of: Knowledge of Revenue Cycle Management best practices. Knowledge and understanding of business processes and drivers for large providers. Knowledge and understanding of contract negotiations. Skill in: Leadership, executive level communication and presentation skills, negotiation, strategic and analytical. Ability to: Leverage best practices to identify and ensure customer needs and opportunities to improve internal practices and efficiencies; manage and establish credibility within an organization; demonstrate supportive cross-functional relationships with peers, clients, partners, and management; oversee and balance multiple competing priorities; manage multiple high-level projects and teams through delegation and empowerment of new and upcoming leaders; cultivate relationships and develop/coach team members to further their leadership and managerial skills; execute large, cross-functional processes and initiatives; establish a productive team-based work environment and collaborate effectively across multiple functional areas; influence others to perform their jobs effectively and to be responsible for making decisions. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Specialist I, Application Managed Services is responsible for assisting clients in meeting their organizational goals and objectives at an application level. This role will be responsible for implementing new software and upgrading the NextGen application suite. System configuration, client training, and issue troubleshooting and resolution. Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management. Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system. Implement new software and upgrade the NextGen application suite. Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution. Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 1 - 2 years' experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products. License/Certification Required: NextGen Certified Professional within 90 days of onboarding. Established NextGen Certified Professional is a plus. Knowledge, Skills & Abilities: Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices. Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills. Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Tax Accountant is responsible for timely and accurate preparation of sales and use tax related documentation to support timely and accurate filing of tax returns and other tax obligations. Assist in the preparation and analysis of monthly sales and use tax data. Assist in the preparation of annual property tax filings. Assist in gathering and reviewing sales tax exemption/resale certificates. Responsible for filing of business license, annual reports, and other miscellaneous tax filings. Responsible for monitoring and updating tax calendar. Assist in preparation of annual 1099 IRS compliance and work closely with accounting to ensure proper W-9 or required tax documents are maintained. Assist in the process of tax audits with various external auditors and tax advisors, federal, state, and local governmental agencies. Assist in the preparation of tax journal entries and account reconciliations. Correspond with taxing authorities to resolve tax notices. Research federal, state, and local laws & regulations and proactively monitor legislative changes. Assist with documenting key controls for tax department internal control requirements. Assist with other ad hoc projects on an as needed basis. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree in accounting, finance, taxation, or related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3+ years of multi-state corporate tax experience in a corporate tax or similar experience with a major accounting firm. Experience with tax compliance software preferred. Experience with Vertex or other indirect tax software preferred. Experience with SAP preferred. Knowledge, Skills & Abilities: Knowledge of: Proficient in Microsoft Office Suite (word, excel, outlook) with advanced skills in excel. Skill in: Strong writing and oral presentation skills. Strong organizational and analytical skills. Ability to: Prioritize workload and multi-task, teamwork orientation; ability to work effectively as part of a team. Ability to: Exhibit proactive, confident decision‐making skills, and the ability to work autonomously. Ability to: Establish goals and support departmental and corporate objectives. Ability to: Effectively communicate across cross‐functional departments. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Machine Learning Operations (MLOps) Engineer will support our AI/ML initiatives by streamlining the deployment, monitoring, and scaling of machine learning models in production environments. The incumbent will have a solid understanding of machine learning workflows, DevOps principles, and cloud technologies, with a focus on optimizing machine learning pipelines and ensuring reliable and efficient operations. Model Deployment and Integration: Implement and maintain CI/CD pipelines for deploying machine learning models to production environments. Ensure seamless integration of machine learning models into existing software systems. Infrastructure and Automation: Design and manage scalable infrastructure for training, testing, and serving machine learning models. Automate data preprocessing, model training, and deployment workflows. Monitoring and Optimization: Monitor the performance of deployed models and systems, identifying and resolving issues proactively. Optimize model inference latency, scalability, and resource utilization. Collaboration: Work closely with data scientists, software engineers, and product teams to understand requirements and deliver operational solutions. Collaborate with DevOps and cloud engineering teams to ensure infrastructure reliability and security. Data and Model Management: Maintain version control for datasets, models, and code. Implement best practices for data and model governance, ensuring compliance with organizational and regulatory requirements. Continuous Improvement: Stay updated with the latest trends in MLOps tools, frameworks, and practices. Recommend and implement improvements to the MLOps processes and infrastructure. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, Data Science, Engineering, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2-3 years of hands-on experience in MLOps, DevOps, or related roles. Experience with MLOps tools and platforms like MLflow, Kubeflow, or SageMaker. Experience with feature stores and model versioning systems. Experience in building CI/CD pipelines using tools like Jenkins, GitLab CI, or similar. Knowledge, Skills & Abilities: Knowledge of: Proficiency in Python and familiarity wStrong understanding of containerization and orchestration tools (e.g., Docker, Kubernetes). Strong understanding of containerization and orchestration tools (e.g., Docker, Kubernetes). Familiarity with distributed computing frameworks (e.g., Apache Spark). Knowledge of cloud platforms such as AWS, Azure, or Google Cloud. Solid understanding of model monitoring, logging, and debugging tools. Familiarity with database technologies and data pipelines (SQL, NoSQL, ETL/ELT processes). Skill in: Strong problem-solving skills and a detail-oriented mindset. Excellent communication and collaboration abilities. Ability to: The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sales Support Engineer II, Application Managed Services, is responsible for supporting sales conversations as an subject matter expert in the Application Managed Services (AMS) space for clients during the sales cycle. This role will be responsible for conducting the discovery and ensuring accurate quoting during the sales cycle, sharing the value proposition with the client, as well as completing a successful handoff to the AMS team. Sell AMS services to existing NextGen clients as well as new clients. Cultivate and maintain favorable contact with key stakeholders during the sales cycle. Speak directly with new and existing clients to discuss the benefits of AMS. Develop, Maintain and Execute sales presentations to potential clients. Demonstrate product or services and assist in the best application of products and services. Conduct discovery with client to properly scope AMS services. Develop and implement sales plans and activities. Maintain product knowledge about NextGen Healthcare technologies and stay up to date with the new Service Portfolio and market trends. Conduct a comprehensive handoff to the AMS team and completion of sale. Perform other duties that support the overall objective of the position. Education Required: Bachelor's Degree in Finance, Accounting, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of experience with services. 1+ years of experience with sales/quoting, support, or operations. License/Certification Required: AWS certified preferred. Knowledge, Skills & Abilities: Knowledge of: Sales tactics; salesforce, Microsoft Office Suite, and AWS hosting. Skill in: Client focus, strong communication and interpersonal skills, collaboration, time management, presentation, prioritization, and organizational skills. Ability to: Influence, drive, and develop a successful business strategy; present and facilitate decisions among senior executives based on evolving priorities; self-motivated and driven by targets, meet quota; resilient, maintain commercial knowledge and awareness. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Specialist II, RCM AR role performs revenue cycle management activities for assigned patient and insurance accounts. The incumbent assists colleagues and global partner teams with assignments and escalations related to their RCM department, while ensuring that that daily, weekly and monthly tasks are accomplished effectively and in a timely manner. The Specialist will also assist and actively participate with specific performance client-based initiatives. They will also monitor the quality of global partner team work product and coordinate with the RCM subject matter experts to identify trends and opportunities. Complete inventory assignment(s) in a timely manner with minimal assistance and oversight. Aid with client-specific workflow process. Monitor work quality pertaining to client protocols, against audit tools and client and internal documented procedures. Actively participate in vendor management, global partner, and client meetings as requested by Management. Assist management with the preparation and documentation of the issues, trends, and other performance monitoring tools. Serve as a front-line back-up to ensure work processes continue to flow when global partners and/or assigned staff are not available. Develop and maintain positive working relationships and partner with internal and external customers, vendors and payers by providing superior customer service. Maintain the confidentiality of patient information in accordance with posting guidelines, company policy & procedure, and Health Insurance Portability and Accountability Act (HIPAA) regulations. Actively engage management with on-going client specific feedback to help prepare for Client Management meetings. Lead department and client-specific projects with small scope as assigned. Generate standard/ad hoc reports as needed, create action plans, and contribute to development of Standard Operating Procedures (SOPs). Perform other duties that support the overall objective of the position. Department-specific responsibilities: Claims Perform and collaborate with global partners to ensure timely claims submission for clients. Collaborate with technology vendors supporting claims management. Generate relevant reporting for management and clients on claims submission and SLA adherence. Facilitate, prepare, and maintain electronic claims enrollments with government, commercial, and third party payers on behalf of all clients. Coding Review and/or audit patient charts to confirm HCPCS and ICD codes are appropriately assigned and sequenced according government regulations and insurance payer guidelines. Verify provider documentation accurately supports the diagnoses, services, and treatment as billed on the patient's encounter. Utilize AAPC, Encoder Pro, and other medical coding resources to identify and confirm accurate codes for claims submission. Utilize and provide guidance with respect to National Correct Coding Initiatives (NCCI) to reduce improper coding for Medicare Part B claims. Collaborate with client to identify documentation inefficiencies and educational opportunities for providers to ensure timely and accurate medical charting. Credentialing Research, collect and verify documentation required to initiate verification, enrollment and privileging with healthcare insurers, providers and accreditation organizations. Complete enrollment, source verification and hospital privileging processes/requirements within the allotted timelines in accordance with payer & state requirements, and contracted service level agreements (SLAs). Review and audit provider status as required; verify any disclosed or discovered disciplinary or malpractice actions. Maintain communications between client and NextGen to ensure the credentialing activities to ensure high client satisfaction. Insurance AR Review and/or audit accounts to determine status and appropriate action required. Research and follow-up on denials and requests for additional information. Receive, research, and respond to correspondence from insurance companies, attorneys, and patients. Use facility correspondence websites, phone, and/or correspondence to contact payers regarding reimbursement for unpaid accounts. Identify, verify, and document account adjustments according to established policies and procedures. Collaborate with management to identify payer trends and non-payment issues. Patient Services Review and complete patient account balances for collections per client specifications. Review and complete patient balance verification, review Explanation of Benefits (EOBs) to validate patient responsibility and payment posting. Converse with customers as needed to obtain information, identify problem(s), and provide assistance. Process patient payments accurately and in a timely manner. Payments Post payments and adjustments received from insurance carriers, patients, and collection agencies with accuracy and efficiency while utilizing the appropriate fee schedule/policy. Review and interpret explanation of benefits (EOB) from insurance carriers to post appropriate payment and denial codes. Identify incomplete information necessary to post remittance and take the necessary steps to resolve questions, inconsistencies, or missing data. Facilitate, prepare, and maintain electronic remittance and EFT enrollments with government, commercial, and third party payers on behalf of all clients. Education Required: High School Diploma or General Educational Development (GED). Experience Required: 2-4 years of experience in medical billing and/or collections in a healthcare or insurance environment. Or, any combination of education and experience which would provide the required qualifications for the position. License/Certification Required: Coding • Certified Coding Specialist (CCS-P), Certified Professional Coder (CPC), or Certified Coding Associate (CCA), required from AHIMA or AAPC; or licensure equivalent Knowledge, Skills & Abilities: Knowledge of: Knowledge of healthcare carriers and payer requirements. Knowledge of Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) with intermediate skill level. Knowledge of Windows based programs. Knowledge and understanding of practice management software. Skill in: Effective communication with cross-functional team members, peers, and management; providing customer service to internal and external clients; problem solving, analytical, and critical thinking; working as member of a team; communicating clearly, concisely, and effectively; establishing and maintaining effective working relationships. Ability to: Build strong internal and external relationships; work independently with limited direction and/or guidance; maintain confidential information; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Strategic Finance Manager will be responsible for key topline forecasting metrics, including Revenue/ARR, Bookings: ACV/TCV, gross retention, net retention, and gross margin analysis. This position will collaborate effectively with the renewals team, R&D, and corporate development in providing essential business insights to influential decision-makers. Build & Maintain Financial Planning models to forecast key topline financial metrics such as ARR, Revenue, and hosting cost. Develop and maintain a streamline long-term operating model to provide 3 yr outlook Analytical support for strategic growth projects and corporate development initiatives by developing financial and valuation models that quantify potential synergies. Serve as a key partner in financial planning and analysis, providing strategic financial guidance and direction to R&D, Corporate Development, and Renewal Team. Manage all aspects of the cash flow and liquidity planning for forecasting and budgeting purposes. Organize and lead the weekly forecast review and planning meetings. Monthly and weekly cash flow and liquidity budget, forecast, actual verse plan analysis, and reporting processes (Indirect Method). Debt Compliance Certificate. Prepare and present executive-level presentations and analysis on financial performance, including analysis on profitability and productivity (including mix and margin analysis, market trends, and competitive evaluation). Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 3-5 experience in SaaS company focusing on financial analysis such as Bookings, ARR, Gross Retention, and Net Retention or 2 - 3 years in Investment Banking / Big Four /Management Consulting covering the Software / SaaS industry. Experience with financial planning software and ERP systems (e.g. Adaptive Planning and SAP) . Knowledge, Skills & Abilities: Knowledge of: ERP systems, Power BI, Excel, PowerPoint. Skill in: Strong financial modeling, excellent communication (written and verbal) with experience developing and delivering presentations. Ability to: Demonstrated ability to manipulate, analyze, and summarize large data sets. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ensure the stability, integrity, and efficient operation of the systems, network, and communication infrastructure that support core organizational functions. Monitor, maintain, support, and optimize all infrastructure and associated systems. Provide network and systems administration for system engineers and internal and external network and server environments including but not limited to planning, developing, installing, configuring, maintaining, supporting, and optimizing all system hardware, software, and communication links. Work with management, decision-makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues. Establish and maintain regular written and in-person communications with the management, department heads, and end-users regarding pertinent network operations activities. Responsible for entire projects or processes within discipline. Contribute to the completion of team objectives. Provides direction to junior Info Ops Engineers according to established policies and management guidance. Design and deploy new solutions and enhancements to existing on-prem and cloud systems, network and communication infrastructure. Perform cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions. Conduct research on systems, network and communication infrastructure to justify recommendations and to support purchasing efforts. Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services. Analyze and resolve end user hardware and software computer problems in a timely and accurate manner in accordance with the customer's service level agreement (SLA). Perform complex engineering support on a variety of technical projects of limited scope under minimal supervision and instruction. Test, maintain, and monitor systems. Coordinate the installation of applications and systems. Gauge the effectiveness and efficiency of existing company systems, network; develop and implement strategies for improving, replacing, or further leveraging these systems. Propose and create systems and network design models and specifications. Design and support the organization's systems infrastructure, including the implementation and design of hardware, software, and cloud-based services. Design and perform systems, network, and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies. Ensure system connectivity of all servers, shared software, groupware, and other applications. Create and maintain documentation as it relates to network configuration, mapping, processes, and service records. Ensure compatibility and interoperability of entire company systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems. Monitor and test network performance; prepare and deliver system performance statistics and reports. Provide orientation and training to end-users for all modified and new systems. Education Required: Bachelor's degree in computer science or network engineering. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 4+ years of experience in the design, development, and implementation of systems and network operations, and related product. 4+ years of experience with systems and network planning, security principles, and general communication management best practices. 4+ years of experience with network and security devices, including, but not limited to: CheckPoint/Palo Alto/Cisco firewalls, Cisco Switches, Cisco Router, IDS, IPS and Brocade switch. Experience working in Storage Area Networks (EMC, Dell, IBM), Firewall, Switch, Router, wireless, LAN, WAN, and server. Experience in Virtualization (VMware and AWS) environments. Directory Services - Microsoft Active Directory (Domain Services and Certificate Services), DNS and DHCP. Systems Monitoring - SolarWinds Orion or equivalent. Data Center Infrastructure - Environmental Controls, Power Delivery (Generator, UPS, Transfer Switches, etc.) and Access Control/Monitoring. License/Certification Required: Microsoft Certified Solutions Expert (MCSE). Microsoft Certified Technology Specialist (MCTS). Cisco Certified Network Associate (CCNA). Amazon Web Services (AWS) Certification. Knowledge, Skills & Abilities: Knowledge of: Current software protocols, and internet standards, including TCP/UDP, SMTP, HTTP/HTTPS, LDAP, etc; AWS administration and implementation, including networking, VPCs, Route53, DirectConnect, S3 storage, and S2 instances; cloud-based Microsoft technologies, including Azure Active Directory, Office 365 administration, Single Sign-On (SSO) integration, SharePoint/OneDrive, and best security practices; application delivery systems (RemoteApps, Citrix XenApp/XenDesktop); Visio, Office, and Solarwinds; operating systems, including VMWare ESX, Windows Servers, and Linux; data privacy practices and law. Skill in: Working as member of a team; communicating effectively; establishing and maintaining effective working relationships. Analysis and creative problem-solving; providing user-friendly customer service. Ability to: Make critical decisions while following company procedures; demonstrate project management skills and best practices; work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sr. Data Engineer in our innovative team will focus on revolutionizing healthcare through AI and generative AI technologies. This role will be instrumental in designing and implementing robust data pipelines to support the development and deployment of AI models for a variety of healthcare applications. This is a critical role in transforming healthcare data into actionable insights, ensuring compliance with industry standards while leveraging cutting-edge technologies. Data Engineering & Pipeline Development: Design, implement, and optimize ETL/ELT pipelines to support data ingestion and transformation from diverse healthcare data sources. Develop and maintain scalable data pipelines for real-time and batch processing to meet AI/ML needs. Work with structured, semi-structured, and unstructured data to create usable datasets for AI model training and deployment. Database Management: Manage and optimize a variety of databases, including Postges, NoSQL, graph databases, and cloud-based databases like Redshift. Ensure efficient storage, retrieval, and integration of data across different systems. AI Integration: Collaborate with data scientists and AI engineers to create datasets for a variety of use cases. Implement data annotation, curation, and augmentation techniques to enhance data readiness for AI/ML applications. Healthcare Data Expertise: Apply knowledge of healthcare data standards such as HL7 and FHIR, ensuring adherence to HIPAA compliance and other regulatory requirements. Address challenges related to unstructured data extraction and large-scale data ingestion in EMR/EHR systems. Collaboration & Innovation: Work closely with cross-functional teams, including healthcare specialists, to understand and address data needs. Ensure data quality, integrity, and security, especially when dealing with sensitive healthcare data. Continuous Improvement: Stay updated with emerging technologies and frameworks in data engineering, AI, and healthcare. Contribute to the continuous improvement of processes and tools within the data engineering team. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree (or higher) in Computer Science, Data Science, Artificial Intelligence, or a related field. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: Proven experience in designing and building ETL/ELT pipelines. Experience working with cloud platforms like AWS, Azure, or Google Cloud. Hands-on experience preparing and managing datasets for AI/ML model training and deployment. Experience handling diverse data types and ensuring scalability in a complex environment. Knowledge, Skills & Abilities: Knowledge of: Familiarity with big data frameworks such as Apache Spark, Kafka, and Hadoop. Understanding of data processing for voice, image, and text-based AI solutions. Familiarity with healthcare data standards and interoperability protocols. Knowledge of EMR/EHR systems and healthcare data management challenges. Skill in: Strong programming skills in Python, Scala, Java, and SQL. Excellent problem-solving and debugging skills. Strong communication. and collaboration abilities to work with diverse stakeholders. Ability to: The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Provide direct supervision for hosting operations client facing break/fix day to day and short term operations, strategy, and objectives. Client engagement and management for day-to-day operations, support, and escalation management. Develop and implement Hosting Services policies and best practice guides for the organization. Identify and act on opportunities to improve and update software, systems, and processes that have immediate or short-term tactical results. Design training programs and workshops for staff. Conduct regular team audits for process, security, and client service quality compliance. Prepare KPI operational reports and performance metrics. Oversee timeframes for major hosting projects including system updates, upgrades, migrations and outages. Provide direction for Hosting Services team members. Develop and sustain understanding of broader organizational objectives, and collaboration with management and/or other teams to achieve results. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in computer science or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 6+ years of demonstrated IT technical and/or hosting industry experience. Technical experience with architecting, building, installing, configuring and maintaining (patching and upgrading) large-scale, highly available production systems. License/Certification Required: AWS Certified (Cloud Practitioner, Technical Essentials, or SysOps Admin), ITIL Foundation Certified, Prosci Change Management Practioner are a plus. Knowledge, Skills & Abilities: Knowledge of: Strong understanding of the organization's goals and objectives. Knowledge of applicable data privacy practices and laws. Network security concepts with application knowledge of various enterprise security point technologies, managed security services; application architecture design and principle. Skill in: Working as member of a team; communicating effectively; establishing and maintaining effective working relationships; presentation with high degree of comfort speaking with large and small group audiences. Ability to: Demonstrate strong analytical and problem-solving skills; multi-task projects and work independently in a fast-paced environment; demonstrate excellent organizational skills, with the ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.