Liaison Jobs in Natchez, MS

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for a Community Events & Outreach Specialist for Regions 2 & 3 in Houma, Louisiana. JOB SUMMARY: The Community Outreach & Events Specialist (COES) for Teche Action Clinic (TAC) reports to the Community Events Coordinator and is responsible for serving as a representative of TAC at all TAC-sponsored events. The COES is expected to assist the CEOS at all TAC sponsored events and to travel throughout TAC's service area to support various TAC-sponsored community events and outreach initiatives. As part of the outreach initiatives, this position is also responsible for assisting consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid. In addition, the COES will complete assigned tasks as needed for all program/projects managed by the COES Supervisor, Grants Manager, Chief Legal Officer, or Chief Operations Officer. JOB DUTIES AND RESPONSIBILITIES: Community Outreach: Assists consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid and to make appointments at community and outreach events. Ensure that all application assistance is in the guidelines of HRSA and CMS rules and Provide targeted outreach to patients and community members with the goal of educating the community on the Health Insurance Marketplace, Medicare, Medicaid, and Teche Action Clinic services. Complete all required and applicable federal and or state consumer assistance, eligibility, and enrollment rules and procedure trainings and testing. Work with other internal stakeholders, including Community Health Workers to conduct and track follow-up calls to consumers Assist in scheduling patients in E-Clinical works (ECW) who express an interest in scheduling an appointment with a TAC provider at community outreach in initiatives and/or community events. Prepare monthly reports required to monitor and track Community Outreach impact, including the Senior Health Insurance Information Program report for submission to the Office of Consumer Advocacy & Diversity. Rotate between TAC's service sites to ensure that all patients have access to application assistance in coordination with Community Health Workers. Complete all required and applicable federal and/or state consumer assistance, eligibility and enrollment rules and procedure trainings and testing to remain a Certified Application Counselor. Maintain thorough knowledge of Health Insurance Marketplace, Medicare, Medicaid and TAC programs. Other responsibilities as deemed appropriate and necessary by the Community Events Coordinator, CLO and/or COO. Community Events: Assist the CEC in executing different events in the community to provide education to residents on the services provided by TAC and to generate new leads. Assist the CEC in identifying innovative ways to attract our targeted audience through community events and outreach initiatives. Assist in event planning, design, and production while managing project delivery elements within time limits. Maintain database of all possible/current events and outreach initiatives and possible marketing opportunities around each TAC service location. Execute community outreach events to promote the services provided by TAC. Work with marketing team to manage brand and marketing initiatives. Provide contact information to Community Health Workers and/or Operational Site Managers of those contacts made at various community and outreach event participants seeking TAC services. Oversees, coordinates, and implements a variety of major and minor community events and projects for both internal and external audiences, promoting the services at TAC. Work with the marketing team to develop plans with assigned roles, action steps, and deadlines for various outreach events. Works with marketing team to promote events across channels, including social media and website. Coordinates with external vendors and community partners to secure support for TAC sponsored outreach events. Communicates information to marketing department on all matters relating to assigned areas of responsibility for the purpose of providing information to meet marketing goals and objectives. May attend local chamber of commerce, rotary and community organizations for the purpose of increasing presence in the community and serving as a liaison between external stakeholders. Collaborates with internal staff for the purpose of building effective communication, enhancing relationships, and promoting a high quality of customer service to achieve agency goals and objectives. Coordinates and delivers presentations to new hire staff surrounding the organizations history, mission and services. Develops and/or coordinates various agency events such as health fairs, proclamation signings, local festival events and TAC's internal events. Collects success stories and testimonials of satisfied patients via video, written, or radio sound bites to advertise services. Assist with promoting monthly health awareness via display tables and social media posts. Distributes agency collateral to targeted partners and potential patients. Coordinates with various vendors and external partners in the marketing of TAC's services and providers. May work non-traditional hours based on operational or community needs. Provide post-event reports on the success and ROI of each event, including opportunities to improve to maximize ROI. Research, plan, and execute community outreach/volunteer opportunities throughout TAC's service area. Assist with other projects and job-related duties as assigned. QUALIFICATIONS: Education/Experience: Minimum High School Graduate 2 years public relations/marketing experience in a healthcare setting is preferred. Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds Certification as a Certified Application Counselor or ability to obtain certification within 90 days of hire. Communication Ability: Excellent communication skills at level necessary for understanding and relaying instructions to participants and for accurately documenting information Ability to deal tactfully with personnel, patients, family members, visitors, government agencies/personnel and the general public Strong oral and written communication skills and computer proficiency required Math Ability: Basic math skills Reasoning Ability: Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives Skill in analyzing situations accurately and taking effective action. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating clinic policies and procedures Computer Skills: Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet Education/training or work experience in computer basics and data entry a must Skill in utilizing computers, data entry, output, etc. in generating reports Ability to utilize the EHR/PM systems Professional Skills: Knowledge of principles and practices of health care planning and management sufficient to manage, direct and coordinate the operation of a health care organization Knowledge of the purposes, organization and policies of the community's health systems sufficient to interact with other health care providers. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public Possess exceptional time management and adaptability skills Possess Excellent communication and presentation skills. Skill in organizing work, and achieving goals and objectives Ability to multi-task and work effectively in a high-stress and fast-moving environment Ability to be culturally sensitive and effective when working with ethnically diverse populations Ability to work both independently and collaboratively with other team members and complete multiple tasks simultaneously. Ability to assume responsibility and exercise authority over assigned work functions Ability to establish and maintain quality control standards Ability to organize and integrate organizational priorities and deadlines Ability to work harmoniously with professional and non-professional personnel Possesses an welcoming and approachable attitude and ability to remain open-minded when encountering diversity in thought, gender, culture, language, and behavior. Ability to seek out new methods and principles and be willing to incorporate them into existing practices Ability to work flexible hours, including evenings and weekends and to travel as required. Work Environment This position requires extensive travel throughout TAC's service area, sitting, standing and moving intermittently during work hours. Must be able to drive within TAC's service area and ability to lift up to 25 pounds. Works in office areas, as well as throughout the clinic. Sit, stand, bend, lift and move intermittently during work hours. Subject to frequent interruptions. Involved with patients, family members, personnel, visitors, etc. Communicate with the medical providers, nursing personnel and other staff. Attend and participate in committee and continuing education programs. Benefits Package: Medical, Vision and Dental Health Insurance Accidental Insurance Critical Illness Insurance Long Term Benefits Short Term Benefits Free Life Insurance 401K Plan Benefits Paid Vacation Paid Sick Time Set Schedule National Health Service Corps Site 11 paid holidays Family-Friendly Work Environment Eligible for Student Loan Forgiveness through Federal and State Programs Eligibility Requirements: All employees must meet eligibility standards in order to be considered for the position applying for. Internal applicants must be with b

State/Province/City: Louisiana City: New Orleans Business Unit: Store Time Type: Full-time Back Apply Share * Facebook * X * Email Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. Job Summary The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection. Core Responsibilities of the Job * Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life. * Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention. * Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub. * Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience. * Attend, support, and/or host local and regional Community events. * Execute the product seeding strategy through community partners and Ambassadors. * Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives. * Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members. Job Requirements Eligibility * Must be legally authorized to work in the country in which the store is located * Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability * The work schedule can vary based on store needs * Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays * In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees Experience * 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building Job Assets (i.e., nice to have; not required) * Education: High school diploma/GED/equivalent, or above * Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities What We Look For * Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences * Integrity: Behaves in an honest, fair, and ethical manner * Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community * Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities * Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives * Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop * Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives * Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context (e.g., environment, interactions, physical) * Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community * Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement * Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices Compensation & Benefits Package Base Pay Range: $21.00 - $24.16/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $23.00 - $26.16/hour lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: * Extended health and dental benefits, and mental health plans * Paid time off * Savings and retirement plan matching * Generous employee discount * Fitness & yoga classes * Parenthood top-up * Extensive catalog of development course offerings * People networks, mentorship programs, and leadership series (to name a few) Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for a Community Events & Outreach Specialist for Region 1 in Franklin, Louisiana. JOB SUMMARY: The Community Outreach & Events Specialist (COES) for Teche Action Clinic (TAC) reports to the Community Events Coordinator and is responsible for serving as a representative of TAC at all TAC-sponsored events. The COES is expected to assist the CEOS at all TAC sponsored events and to travel throughout TAC's service area to support various TAC-sponsored community events and outreach initiatives. As part of the outreach initiatives, this position is also responsible for assisting consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid. In addition, the COES will complete assigned tasks as needed for all program/projects managed by the COES Supervisor, Grants Manager, Chief Legal Officer, or Chief Operations Officer. JOB DUTIES AND RESPONSIBILITIES: Community Outreach: Assists consumers with completing electronic or paper applications to establish eligibility and to enroll in coverage through the Health Insurance Marketplace, Medicare, and Medicaid and to make appointments at community and outreach events. Ensure that all application assistance is in the guidelines of HRSA and CMS rules and Provide targeted outreach to patients and community members with the goal of educating the community on the Health Insurance Marketplace, Medicare, Medicaid, and Teche Action Clinic services. Complete all required and applicable federal and or state consumer assistance, eligibility, and enrollment rules and procedure trainings and testing. Work with other internal stakeholders, including Community Health Workers to conduct and track follow-up calls to consumers Assist in scheduling patients in E-Clinical works (ECW) who express an interest in scheduling an appointment with a TAC provider at community outreach in initiatives and/or community events. Prepare monthly reports required to monitor and track Community Outreach impact, including the Senior Health Insurance Information Program report for submission to the Office of Consumer Advocacy & Diversity. Rotate between TAC's service sites to ensure that all patients have access to application assistance in coordination with Community Health Workers. Complete all required and applicable federal and/or state consumer assistance, eligibility and enrollment rules and procedure trainings and testing to remain a Certified Application Counselor. Maintain thorough knowledge of Health Insurance Marketplace, Medicare, Medicaid and TAC programs. Other responsibilities as deemed appropriate and necessary by the Community Events Coordinator, CLO and/or COO. Community Events: Assist the CEC in executing different events in the community to provide education to residents on the services provided by TAC and to generate new leads. Assist the CEC in identifying innovative ways to attract our targeted audience through community events and outreach initiatives. Assist in event planning, design, and production while managing project delivery elements within time limits. Maintain database of all possible/current events and outreach initiatives and possible marketing opportunities around each TAC service location. Execute community outreach events to promote the services provided by TAC. Work with marketing team to manage brand and marketing initiatives. Provide contact information to Community Health Workers and/or Operational Site Managers of those contacts made at various community and outreach event participants seeking TAC services. Oversees, coordinates, and implements a variety of major and minor community events and projects for both internal and external audiences, promoting the services at TAC. Work with the marketing team to develop plans with assigned roles, action steps, and deadlines for various outreach events. Works with marketing team to promote events across channels, including social media and website. Coordinates with external vendors and community partners to secure support for TAC sponsored outreach events. Communicates information to marketing department on all matters relating to assigned areas of responsibility for the purpose of providing information to meet marketing goals and objectives. May attend local chamber of commerce, rotary and community organizations for the purpose of increasing presence in the community and serving as a liaison between external stakeholders. Collaborates with internal staff for the purpose of building effective communication, enhancing relationships, and promoting a high quality of customer service to achieve agency goals and objectives. Coordinates and delivers presentations to new hire staff surrounding the organizations history, mission and services. Develops and/or coordinates various agency events such as health fairs, proclamation signings, local festival events and TAC's internal events. Collects success stories and testimonials of satisfied patients via video, written, or radio sound bites to advertise services. Assist with promoting monthly health awareness via display tables and social media posts. Distributes agency collateral to targeted partners and potential patients. Coordinates with various vendors and external partners in the marketing of TAC's services and providers. May work non-traditional hours based on operational or community needs. Provide post-event reports on the success and ROI of each event, including opportunities to improve to maximize ROI. Research, plan, and execute community outreach/volunteer opportunities throughout TAC's service area. Assist with other projects and job-related duties as assigned. QUALIFICATIONS: Education/Experience: Minimum High School Graduate 2 years public relations/marketing experience in a healthcare setting is preferred. Knowledge, understanding, and sensitivity to multicultural groups, encompassing their socio-economic backgrounds Certification as a Certified Application Counselor or ability to obtain certification within 90 days of hire. Reasoning Ability: Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives Skill in analyzing situations accurately and taking effective action. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating clinic policies and procedures Computer Skills: Intermediate proficiency in the use of Microsoft Word, Excel, Outlook, PowerPoint and the Internet Education/training or work experience in computer basics and data entry a must Skill in utilizing computers, data entry, output, etc. in generating reports Ability to utilize the EHR/PM systems Professional Skills: Knowledge of principles and practices of health care planning and management sufficient to manage, direct and coordinate the operation of a health care organization Knowledge of the purposes, organization and policies of the community's health systems sufficient to interact with other health care providers. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public Possess exceptional time management and adaptability skills Possess Excellent communication and presentation skills. Skill in organizing work, and achieving goals and objectives Ability to multi-task and work effectively in a high-stress and fast-moving environment Ability to be culturally sensitive and effective when working with ethnically diverse populations Ability to work both independently and collaboratively with other team members and complete multiple tasks simultaneously. Ability to assume responsibility and exercise authority over assigned work functions Ability to establish and maintain quality control standards Ability to organize and integrate organizational priorities and deadlines Ability to work harmoniously with professional and non-professional personnel Possesses an welcoming and approachable attitude and ability to remain open-minded when encountering diversity in thought, gender, culture, language, and behavior. Ability to seek out new methods and principles and be willing to incorporate them into existing practices Ability to work flexible hours, including evenings and weekends and to travel as required. Work Environment This position requires extensive travel throughout TAC's service area, sitting, standing and moving intermittently during work hours. Must be able to drive within TAC's service area and ability to lift up to 25 pounds. Works in office areas, as well as throughout the clinic. Sit, stand, bend, lift and move intermittently during work hours. Subject to frequent interruptions. Involved with patients, family members, personnel, visitors, etc. Communicate with the medical providers, nursing personnel and other staff. Attend and participate in committee and continuing education programs. Benefits Package: Medical, Vision and Dental Health Insurance Accidental Insurance Critical Illness Insurance Long Term Benefits Short Term Benefits Free Life Insurance 401K Plan Benefits Paid Vacation Paid Sick Time Set Schedule National Health Service Corps Site 11 paid holidays Family-Friendly Work Environment Eligible for Student Loan Forgiveness through Federal and State Programs

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health! WHY IS THIS ROLE CRITICAL? The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step. The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager. Applicants tend to be individuals who would describe themselves as a “people person.” You enjoy talking to new people - whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you! KEY RESPONSIBILITIES: Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies Speak with patients about the role that Upward Health can play in helping them improve their health Enroll patients into Upward Health's program and collect key data about patients during the enrollment process Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints Participate in weekly team meetings focused on ongoing education and improvement Accurate and timely documentation in our company‘s software system KNOWLEDGE, SKILLS & ABILITIES: Verbal communication skills Persuasiveness Flexibility Dedication and resilience Energetic Attention to detail Ability to multitask Both independence and teamwork Solid computer skills QUALIFICATIONS: Ability to quickly establish trust and build a relationship with patients Ability to clearly communicate Upward Health's service offering and value Active listening skills and genuine compassion for others Quick thinking and ability to respond to questions and objections Organized and self-motivated Ability to work independently and meet established goals Enjoys collaboration within a team environment and working with people of different skills and experience Knowledge of community resources in the local market Able to maintain clear professional boundaries with patients and coworkers Commitment to represent the company with professionalism Demonstrates cultural competency and ability to work with diverse groups of community members Comfortable using computer for documentation, communication, and organizing work Must have reliable transportation to perform essential outreach functions Must be fluent in English. Spanish speaking a PLUS! Able to work flexible hours, including occasional night/weekend work Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience. Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.