Metrology Equipment Service Coordinator
Liaison Job 20 miles from Levittown
The Metrology Equipment Service Coordinator (ESC) schedules all equipment service events for testing and manufacturing departments. The ESC; after confirming with equipment owners, updates the CMMS to reflect scheduled dates and locations. The ESC is responsible for processing of vendor certificates and documents, uploads them into the CMMS and when applicable, reviews vendor work documents. The ESC will track and maintain equipment warranty information and service contracts. The ESC will be responsible for escorting vendors and assure vendor services are complete and accurate prior to them leaving site.
Communicates with supervisor and other colleagues as required.
Schedules & monitors contractors for calibrations, validations, and repairs as
required.
Communicates Metrology area needs to Facilities, Testing and Manufacturing
personnel.
Secure, process and maintain equipment service contracts and warranty
information.
Works with purchasing to negotiate contract pricing and terms and conditions.
Submits purchase requisitions to generate purchase order so vendor services or
repairs can be performed.
Contacts suppliers/vendors for routine maintenance and repair calls.
Works with vendors and equipment owners to ship, track, schedule and align
service for off-site actions.
Enters vendor calibration data into CMMS system and helps maintain warranty and
service contract information in the database.
Identify areas of service that can internalized and maintained in house.
Evaluate potential labor estimates and ROI for in house procurement of services.
Generate reports that are usable for evaluations and can be filtered for valuable
cost analysis, tracking and scheduling.
1-2 years of relevant experience or equivalent
Associates' degree with a major in a technical discipline or equivalent experience
Knowledge / Skills / Abilities:
Experience working with external vendors a must.
Prioritizing skills and candor a must.
Proficient in Oral & Written communication skills
Need to be able to read, write and understand English.
Proficient in Microsoft (Excel, Word, Outlook)
Our Values:
Integrity & Dedication, Working Together & Sharing Success; Do the Right Thing & Do it Right.
Our greatest asset is our people, WuXi is dedicated to providing opportunities for internal growth with direct access to a dedicated and accessible Human Resources team.
WuXi AppTec provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Client Relationship Liaison
Liaison Job 19 miles from Levittown
Client Relationship Liaison (Marlton, NJ)
Natale & Harriett Wealth Management is seeking a motivated and team-oriented individual to join our energetic financial planning group. This position involves working with the current team which consists of 3 Financial Representatives and 2 Client Relationship Liaisons. The role will require on-site work in our Marlton, NJ location.
The primary role of the Client Relationship Liaison is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also requires strong organizational skills and attention to detail.
Responsibilities:
Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.
Schedule and confirm client appointments.
Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
Document client interactions via Redtail CRM
Submit correspondence and sales material to compliance for review
Inform financial advisor of client issues of significant concern
Stay apprised on industry and company rules and regulations
Attend the appropriate branch meetings and conferences
Other projects and tasks as assigned
Skills Required:
Ability to develop strong client relationships
Excellent oral and written communication skills
Ability to work independently
Problem solver and critical thinker
Ability to anticipate client and advisor needs
Capable of working under deadlines
Ability to do research to answer questions
Software Used:
Redtail and Salesforce (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel, and Word, eMoney and Money Guide Pro Financial Planning software
Knowledge/Experience:
Preferably securities registration with at least 2 years of previous experience in a sales support role
Investment/brokerage operations experience
Customer service experience
Thorough knowledge of mutual funds and retirement plans
Experience with Financial Planning Software highly desired
Series 6 or 7 and 63 registration required.If the candidate does not presently have, will be required to obtain within 6 months of employment.
Professional Services Coordinator
Liaison Job 29 miles from Levittown
šON-SITE. 270 Davidson Ave, Somerset, NJ 08873, USA
šµPay rate: $17 USD/Hour
š£SHIFT: Monday to Friday from 8:30 AM to 5:00 PM.
The Professional Services Coordinator works under the direct supervision of the Account Manager and/or Program Manager and is responsible for the day-to-day operations of assigned client programs at that tactical level. The Professional Services Coordinator works to provide daily support to the Professional Services Program Management team.
RESPONSIBILITIES:
š Program Management Responsibilities.
š Generate work orders and reports.
š Assist in inventory reconciliation.
š Preparation of client reports.
š Process special client requests.
š Provide internal clients with email, fax, and phone support.
š Prepare samples for client approval.
š Monitor inventory levels and back-order situations.
š Set up job folders, filing, and records storage procedures.
š Complete other program management tasks as identified by the Program Manager or Account Manager.
š Account Management Responsibilities.
š Execute needed deliverables in a timely, efficient, and cost-effective manner providing the highest level of customer service.
š People and Resource Management Responsibilities.
š Maintain resource Hours and accurately capture billable, non-billable, and overtime hours.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS:
š Education/Training: An associate degree is desirable.
š Business Experience: One - two years of work experience within an office environment.
š Experience within the pharmaceutical industry is highly desirable.
KNOWLEDGE, SKILLS & ABILITIES:
ā“ļø Effective written and verbal communication skills.
ā“ļø Customer Service Skills.
ā“ļø Detail Oriented.
ā“ļø Microsoft Office Skills with a strong working knowledge of Excel, and Word.
Service Coordinator
Liaison Job 4 miles from Levittown
Ultimate Staffing Services is a business line of Roth Staffing Companies L.P., one of the largest privately held staffing companies in the USA. The Service Coordinator / Dispatcher is responsible for assisting and effectively communicating to the client's Field Service Technicians. They will assign orders and service calls ensuring that our customers receive prompt customer service on their material handling equipment.
*Direct Hire Opportunity
*Fully onsite in Middletown, PA
*Full time hours 8:00A-5P
*Pay Ranges $23-$30 BOE
Job Responsibilities:
Effectively manage time and work-flow for multiple work orders & service calls for the field service technicians.
Ensuring that the field service technicians work is performed in accordance with established quality standards, safety rules and procedures at all times.
Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
Scheduling Planned Maintenance with customers.
Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
Prepare and maintain accurate records and data associated with the responsibilities of the department.
Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
Proactively monitoring the service technicians Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
Maintaining vehicle maintenance documentation.
Perform other duties as assigned by department manager.
Scheduling and dispatching 11 technicians in the PA regional market
Requirements
Minimum 3 years experience in a customer service environment.
Must have 3 years experience in dispatching
Mechanical or technical background is a plus.
Excellent communication skills, both written and oral. Able to communicate effectively with management and customers both internal and external.
Professionalism in an office environment as well as on the phone.
Ability to thrive in a fast paced, technology driven, service environment.
Proven organizational and planning skills.
Ability to prioritize and handle multiple projects.
Basic knowledge of accounting processes.
General computer skills with experience in Microsoft Office Products such as: Outlook; Excel; and Word. Also, experience with office operations and equipment including: computers/laptops and keyboards; fax machines; photocopiers; and telephone systems / cellular telephones.
Needs to be a team player and work well with others.
Needs to be a self-starter and work with little or no supervision.
Able to work overtime when assigned and/or required.
GED or High School degree required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Project Support Coordinator
Liaison Job 10 miles from Levittown
Project Coordinator role will be responsible for scheduling meetings and publishing meeting minutes, updating recurring status reports and displays, running reports & extracts from Excel inventory documents, and maintaining project components in ServiceNow.
Job Description:
ā¢ Assists in managing and facilitating program/project scheduling and data tracking to enhance project quality and process consistency.
o Assists PM in development, maintenance and coordination of key project deliverables (PMF, SDLC, Agile, etc.)
o Works with PM to build out and maintain the integrated program/project schedule using specified project management tools
o Supports PM in tracking progress of activities/milestones
o Assists in routine project management tasks and activities such as logging and maintenance of RAID and Key Activities status
o Sets up, manages and maintains program/project SharePoint site as per agreed to plan (including meeting minutes, RAID, status reports, project permissions, etc.)
o Maintains and reports on program/project Budget and Actuals by coordinating with the Project Financial Analyst and Program/Project Manager
o Assists in execution of all communications internal to the project team (excluding the communications managed by Marketing and Communication Services)
o Produces regular and ad hoc reporting in the form of required dashboard reports, as per requirements (Impact/Priority, Key Leadership updates, etc.)
Minimum Qualifications:
ā¢ Bachelor's degree
ā¢ 3 years of experience in project coordination in IT
ā¢ 3 years of experience with Excel/Pivot Tables, PowerPoint, MS Project, Outlook, SharePoint, Teams, and ServiceNow
ā¢ Some experience tracking project budgets vs. actual expenses
ā¢ RAID log maintenance
Case Coordinator
Liaison Job 29 miles from Levittown
Job Overview - Case Coordinator:
Atlantic Group is hiring! Join our client as a Case Coordinator in New Brunswick, NJ to oversee case activities, assist in dispute resolution, and ensure adherence to regulatory guidelines. This role demands precision, excellent communication, and effective document organization, working closely with the team to uphold established procedures.
Compensation: $60,000 - $65,000/year
Location: New Brunswick, NJ
Responsibilities as the Case Coordinator:
Case Management: Oversee case progression, auditing for issues requiring higher-level review and updating case statuses in alignment with workflow protocols.
Data Management: Enter and review data accurately in the case management system, ensuring each stage of the case is documented effectively.
Communication: Address user inquiries and maintain timely communication with all parties, promptly returning calls and relaying issues to management as needed.
Processing: Efficiently review demands, assess eligibility, manage responses, and ensure timely processing of requests and updates in coordination with decision-review panels (DRPs) and relevant parties.
Scheduling: Coordinate oral hearings for DRPs, drafting scheduling letters and managing related communications.
Qualifications for the Case Coordinator:
Education: Bachelor's degree required, with coursework in Legal Studies or Business Administration.
Experience: 2 years of experience in Case Management or Administrative roles within a legal or arbitration setting.
Skills: Strong attention to detail, data entry accuracy, and excellent communication skills.
Attributes: Professional demeanor, efficient multitasking abilities, and commitment to regular attendance and adherence to procedural standards.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
#41511
Quality Program Coordinator
Liaison Job 10 miles from Levittown
Job Title: Quality Program Coordinator
50% Onsite
Duration: 12 Months Contract
Work Schedule: Monday - Friday, Business Hours
Pay Rate: $59.00/hr on w2
This role will focus on 2 key areas:
1, Quality excellence for both branded and unbranded omni-channel campaigns and programs
2, Identifying and supporting execution of continuous improvement efforts leading to improved customer experience, operational quality, and enhanced processes and standards.
This role will support CIS partners in the prioritization and execution of targeted training efforts to elevate program performance and coordinate key onboarding deliverables for new CIS partner staff.
Position Summary:
The Quality Program Coordinator, Customer Information Services (CIS), serves as a member of the Customer Information Services Team. This team is focused on designing, delivering, and continuously evolving Commercialization contact center capabilities while optimizing customer experience.
Reporting to the Director, Customer Information Services, the Quality Program Coordinator plays an important role as part of our Customer Information Services team. This role is instrumental in the ongoing management of the performance of our capabilities and our external partners, ensuring all interactions with Customers are managed in a high quality, compliant, and consistent manner.
RESPONSIBILITIES:
ā¢ Conduct reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS), in accordance with our policies, to ensure quality measures and experiences are achieved
ā¢ Support adherence to regulations, SOPs, and contractual requirements, including compulsory training of partner teams
ā¢ Prepare and maintain historical reporting and analytics as related to quality and reporting results. Report CIS and partner teams on ongoing performance/quality trends, as well as customer friction points, needs, and expectation, and opportunities for improvement
ā¢ Support and manage quality reporting requirements for new and existing channels and programs
ā¢ Collaborate with CIS team and external partners in creating and managing the quality service standards, SOPs, and work instructions
ā¢ Serves as subject matter expert on CIS processes and procedures
ā¢ Conduct routine coaching and feedback sessions with internal and external partners to calibrate and improve quality of performance
ā¢ Ensure the Key Performance Indicators (KPIs) across all channels, as well as external partners and internal capabilities, are monitored effectively and efficiently
ā¢ Supports audit readiness both internally and externally within assigned area(s) of responsibility
ā¢ Maintain in-depth knowledge of all applicable client's Corporate SOPs and directives
ā¢ Supports team compliance lead with internal/external audits, resolution of escalations, and pharmacovigilance reconciliation processes
ā¢ Participates in user acceptance testing of system enhancement/updates
ā¢ Coordinate training priorities and deliverables with external partners to in support of continuous improvement efforts, process change management and new product information
ā¢ Performs other duties and projects as assigned
QUALIFICATION & EXPERIENCE:
ā¢ Bachelor's degree required, Life Sciences degree preferred
ā¢ 3+ years of Contact Center quality assurance and/or training experience; preferably in Life Sciences, Pharmaceutical, or Healthcare industries
ā¢ Experience with multi-channel contact centers (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS)
ā¢ Proactive self-starter with the ability to work independently
ā¢ Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation
ā¢ Strong analytical and problem-solving skills
ā¢ Proficient in the use of Microsoft Office. Experience with PowerBI and Tableau preferred
ā¢ Effective communicator with excellent verbal and written skills both in comprehension and expression
ā¢ Exhibits all client's Values (Integrity, Innovation, Urgency, Passion, Accountability, and Inclusion)
ā¢ Fluent in English both written and spoken
Working Conditions:
Office environment
Hospice & Palliative Care Liaison Philadelphia - PA
Liaison Job 20 miles from Levittown
Job Details Philadelphia, PA Full Time 4 Year Degree $75,000.00 - $85,000.00 Salary/year Road Warrior Day Health CareDescription
Constellation Hospice is seeking an energetic, dynamic individual to work as part of our hospice sales team as a Hospice & Palliative Care Liaison. The Liaison will be responsible for expanding business opportunities in Hospitals, Skilled Nursing Facilities, Assisted Living Facilities and Physician Offices.
Constellation Health Services was founded to be an innovative leader in the post-acute continuums by the development of core teams that embody clinical excellence, uniqueness within their communities and act with authentic intention. We believe that serving patients in the community setting is the most important activity of the organization. We are dedicated to providing the highest quality of patient care with compassion and respect for each person.
Responsibilities
Responsible for generating referrals for our hospice program by building relationships with social workers, case managers, wellness directors, physicians, and key decision-makers.
Conducting market analysis, developing a sales strategy, quarterly goals, and plans, conducting sales calls, and evaluating results and effectiveness of sales activity.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
What We Offer:
Competitive compensation and a comprehensive benefits package that includes 401(k), mileage reimbursement, health insurance and PTO
(must meet minimum requirements to be eligible for benefits)
Opportunities for professional development and training to advance your career.
Supportive and collaborative work environment that values compassion and empathy.
The satisfaction of making a profound difference in the lives of patients and their families.
Why Constellation?
Family-Centered Culture:
At Constellation, we treat our team members like family. We understand that exceptional patient care starts with a happy and supported workforce.
Qualifications
Qualifications:
A minimum of three years of recent healthcare marketing/sales experience is required, previous hospice sales experience preferred.
Bachelor's degree preferred
Excellent planning, organization and presentation skills are critical.
Clinical background is a plus.
Proven ability to develop and implement a sales and marketing plan.
Excellent oral/written, communication and interpersonal skills.
Computer Skills and basic knowledge of iOS operating system.
This position requires an individual who is highly motivated, results-driven, and able to develop and build strong, lasting relationships.
The ideal candidate will have established healthcare contacts and be able to readily network in the community.
Emergency Management Liaison Officer (EMLO)
Liaison Job 20 miles from Levittown
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
Impact
- The work you do here matters to millions.
Growth
- Philadelphia is growing, why not grow with it?
Diversity & Inclusion
- Find a career in a place where everyone belongs.
Benefits
- We care about your well-being.
Agency Description
The Office of Emergency Management (OEM) works to mitigate, plan, and prepare for emergencies; educate the public about preparedness; coordinate emergency response and recovery efforts; and develop tools and identify resources to support the overall preparedness of the City of Philadelphia.
Job Description
The OEM mission in a 24/7/365 commitment. Mitigating, Preparing, Responding, and Recovering for planned and unplanned events requires around-the-clock dedication. The Emergency Management Liaison Officer's (EMLO) role is to fill the OEM mission on behalf of OEM subject matter experts and to ensure that OEM is meeting the enduring needs of our partners. Specifically, the candidate will work with many different entities from governmental and non-governmental organizations. The lines of effort will focus on six main areas:
Provide essential staffing to the Regional Integration Center to maintain staffing minimums and support 24/7 emergency management activities in a remote capacity.
Provide on-scene and remote response to emergency incidents and planned events, representing OEM and coordinating response agencies
Conduct short-term recovery activities including coordination of critical lifeline restoration, and individual and public assistance activities after disasters
Assist in OEM's Logistics mission, including support of OEM vehicle maintenance, transport of equipment to events, and assistance at OEM's warehouse
Conduct preparedness activities including leading public engagement events, conducting planning efforts, and performing readiness activities such as trainings and exercises
Fulfill administrative functions of the EMLO program
Candidates should possess a strong desire to work in a team-oriented, fast paced, flexible, professional public safety environment, and a willingness to serve the public in the sixth largest city in the nation. The ideal candidate has exceptionally strong leadership and negotiation skills, is self-motivated, inquisitive, adept at working with diverse groups in stressful situations, and has a proven track record of effectively operating under emergency circumstances. Work will require a rotating schedule to include nights, weekends, and holidays and will, at times, be conducted in the field as the sole OEM representative or in a group setting.
Essential Functions
Under the administrative direction of the Operational Coordination Program Manager, Emergency Management Liaison Officer Group Leader, and the Response Executive, the Emergency Management Liaison Officer is responsible for a range of activities including the following:
Perform functions of the Regional Integration Center Coordinator to maintain staffing levels and support operations within the Regional Integration Center.
Perform functionality checks and supply replenishment to ensure readiness of facilities, vehicles, and equipment
Perform field observation duties for various planned events, emergencies, and disasters gathering situational awareness and informing OEM response actions
Coordinate emergency response and resource support at incident command posts and the emergency operations center (EOC) before a full on-call team deployment
Deliver public education and engagement opportunities to increase the readiness of all Philadelphians
Support of public information officer duties, including collection of photos and video
Conduct planning functions for short-fused incidents including interagency meetings, written or verbal incident action plans, and other planning products
Serve displaced residents in reception centers and shelters
Coordinate short-term recovery activities at incidents including infrastructure restoration, financial and human service recovery, and public information
Assist in development of OEM plans, including data analysis, content review, and links to OEM operations and logistics functions.
Build and maintain relationships with key stakeholders through regular visits at various stations, offices, or other worksites
Conduct neighborhood familiarity tours, increasing awareness of neighborhood hazards, conditions, and assets
Operate equipment including technology and communications, vehicles and trailers of various sizes, and other mechanical items all in a safe and approved manner
Participate in trainings and exercises
Support the EMLO program with scheduling, training, quality assurance, procedure writing and implementation, technology and data management, and other project management
Maintain proficiency in agency equipment and technology systems for situational awareness, incident management, data visualization, and alert and warning
In the absence of immediate or direct guidance from OEM Executive staff, be prepared to carry out and lead others through approved procedures
Competencies, Knowledge, Skills and Abilities
COMPETENCIES
Strong interpersonal skills
Effective oral and written communication skills
Strong leadership and negotiation skills
Confidence in front of groups
Proven ability to operate and lead during emergencies
Sound judgement and ethical decision making
Professional conduct and accountability
Proven time-management skills
KNOWLEDGE, SKILLS, ABILITIES
Ability to problem solve and work with others under pressure
Ability to multitask effectively
Ability to maintain effective working relationships and develop partnerships
Ability to coordinate diverse groups toward a common goal
Ability to complete tasks and projects in a timely manner
Ability to contribute and coordinate work in a team
Ability to remain calm and operate effectively in volatile, uncertain, complex, and ambiguous environments symptomatic of emergency incidents
Ability to work with little direct oversight or supervision
Proficiency with Microsoft Office software (Word, PowerPoint, Excel, Access, Outlook) and ability to operate other web-based platforms for situational awareness, information management, and mass notification
Qualifications
Completion of a bachelor's degree from an accredited college or university is preferred
Three (3) or more years' experience working within an emergency management or other public safety organization is preferred
Three (3) or more years' experience supervising personnel is preferred, especially in completion of objectives under difficult circumstances or potentially hazardous situations
Familiarity with the City of Philadelphia is preferred
Experience working in outdoor environments for prolonged periods is preferred
Experiencing training or teaching audiences of different ages
An equivalent combination of education and experience in a related field will be considered with approval by MDO-OEM and the Office of Human Resources.
Licenses, Registrations, and Certification
Possession of a valid proper class motor vehicle operator's license issued by the Commonwealth of Pennsylvania within six months of hire; commercial driver's license to be pursued after employment
Successful completion of FEMA Independent Study courses (IS 100.a, 200.a, 700.a, and 800.b) within first month of appointment.
Candidate will have access to secure public safety information. All selected applicants must undergo and successfully complete a background investigation as a condition of placement in this position.
Other requirements
OEM personnel are essential, working during states of emergency or other city closures.
All OEM personnel are āemergency managers first.ā During times of disaster, work assignments and schedules may be altered to meet the incident objectives.
Full-time residency within the City of Philadelphia geographic boundaries required within six months of hire. There are no exceptions to this policy.
Ability to physically perform the duties during and outside of normal business hours, to include driving and working outside.
Nature of work inherently has risks, certain functions will require the use of various personal protective equipment (PPE) in hazardous situations.
Additional Information
TO APPLY:
Interested candidates must submit a cover letter, resume and writing sample (showing your ability to write a policy or report-style document).
Salary Range: $74,000
Discover the Perks of Being a City of Philadelphia Employee:
Transportation
: City employees get unlimited
FREE
public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster
- As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Unlock Tuition Discounts and Scholarships
- The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to
[email protected]
.
For more information, go to: Human Relations Website:
******************************************************
Community Specialist | Cherry Hill Mall
Liaison Job 19 miles from Levittown
State/Province/City: New Jersey City: Cherry Hill Mall Business Unit: Store Time Type: Full-time Back Apply Share * Facebook * X * Email Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.
Core Responsibilities of the Job
* Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
* Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
* Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
* Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
* Attend, support, and/or host local and regional Community events.
* Execute the product seeding strategy through community partners and Ambassadors.
* Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
* Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job Requirements
Eligibility
* Must be legally authorized to work in the country in which the store is located
* Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability
* The work schedule can vary based on store needs
* Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
* In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees
Experience
* 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
Job Assets (i.e., nice to have; not required)
* Education: High school diploma/GED/equivalent, or above
* Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities
What We Look For
* Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
* Integrity: Behaves in an honest, fair, and ethical manner
* Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community
* Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities
* Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
* Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop
* Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
* Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Work Context (e.g., environment, interactions, physical)
* Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community
* Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement
* Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
Compensation & Benefits Package
Base Pay Range: $21.00 - $24.16/hour, subject to minimum wage in the location
Target Bonus: $2.00/hour
Total Target Base Pay Range: $23.00 - $26.16/hour
lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
* Extended health and dental benefits, and mental health plans
* Paid time off
* Savings and retirement plan matching
* Generous employee discount
* Fitness & yoga classes
* Parenthood top-up
* Extensive catalog of development course offerings
* People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
JKC Student Experience and Community Outreach Specialist (PT)
Liaison Job 13 miles from Levittown
If you are considering a new job, work environment, or career opportunities, you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission, Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the āCommunityā feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses, and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
JOB DUTIES
Provide guidance, mentorship, and resources to help students succeed in credit and credentialing programs, with a particular emphasis on serving the needs of underserved communities.
Advocate for students, empowering them to overcome barriers and achieve their educational goals.
Promote an inclusive and welcoming environment for underserved students, understanding and addressing the unique challenges they may face.
Foster partnerships and collaborations with community organizations, employers, and industry professionals to create work-based learning opportunities, internships, and career development initiatives for underserved students.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide individualized advising and support to underserved students enrolled in credit and credentialing programs.
Help students navigate program requirements, course selection, and academic planning. Offer guidance on career pathways, transfer opportunities, and available support services.
Assist students in developing academic success strategies, including study skills, time management, and goal setting.
Support students in exploring career options, identifying their strengths and interests, and connecting them with relevant resources and job placement opportunities.
Advocate for equity and access to resources, educational opportunities, and support services.
Collaborate with campus offices and external organizations to ensure the needs of underserved populations are met effectively.
Monitor student progress, identify potential barriers, and implement interventions to improve student retention and program completion rates.
Conduct regular check-ins with students, offering proactive support and referral to campus resources such as tutoring, counseling, and financial aid assistance.
Engage with local communities to understand their needs and develop programs that address those needs effectively.
Participate in local city associations that support the college and community events and may promote the college to local citizens.
Maintain accurate records of student interactions, services provided, and outcomes.
Collect and analyze data to evaluate the effectiveness of student success programs, identify areas for improvement, and inform decision-making.
Prepare reports and presentations to communicate program impact to college administrators and stakeholders.
Stay informed about best practices, trends, and research in student success coaching and support services.
Assist in the development and review of all outreach-related promotional materials intended for general distribution; research, recommend, coordinate the acquisition of, and maintain an inventory of appropriate college promotional giveaways and outreach items.
Attend professional development workshops, conferences, and training sessions to enhance knowledge and skills in serving underserved populations.
Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
May supervise work-study students.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must have a valid Driver's License
ADA AND OTHER REQUIREMENTS
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is frequently required to stand. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
REQUIRED QUALIFICATIONS
Bachelor's degree from an accredited institution in a relevant field
Two to four (2 - 4) years supporting or advising students in an academic setting.
Experience using student enterprise software
Ability to provide holistic and student-centered advising, recognizing the intersectionality of students' identities and experiences
Familiarity with student advising and coaching models, counseling techniques, and academic support strategies.
Strong interpersonal, database management, organizational, and communication skills.
Demonstrated experience in working with diverse stakeholders (faculty, students, and staff).
Demonstrated ability to work collaboratively with internal and external stakeholders to support student success.
PREFERRED QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
PREFERRED QUALIFICATIONS
Master's degree from an accredited institution in a relevant field
Five (5) years of related work experience in Higher Ed.
Experience using the Ellucian Colleague ERP system
Experience using Ellucian Advise / Student Planner
Previous experience working with underserved populations, preferably in an educational or community outreach setting.
Sensitivity to the challenges faced by underserved populations and a commitment to promoting educational equity.
KNOWLEDGE, SKILLS & ABILITIES
Superior student service skills
Experience working with both traditional and non-traditional student populations.
Understands leveraging technology in student advisement and enrollment.
Excellent interpersonal, verbal, and written communications skills, combined with analytical competency, that can provide directive and persuasive initiatives and explanations
Decisive and solutions-oriented work style, positive attitude, and excitement about working across all units of a high-achieving campus environment.
Commitment to equity, diversity, and inclusion in education.
CORE COMPETENCIES
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Diversity & Inclusion: Working with situations involving different cultures/languages and responding to the ambiguity of unexpected/unfamiliar approaches.
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Community Outreach Specialist
Liaison Job 19 miles from Levittown
About Us:
Each of CenExel's research sites specialize in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.
Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full time employees after 30 days of employment including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.
Job Summary:
Assists in building relationships between the company and the local community, in a way that contributes to future revenue streams. Also assists with internal outreach, building awareness of upcoming business among staff.
Essential Responsibilities and Duties:
Work to identify and establish community relationships, especially with local doctor's offices and dental practices.
Identify and source partnership opportunities in the community to help recruit potential study participants.
Track and report on local community and healthcare contacts.
Provide updates internally regarding upcoming business and enrollment needs.
Ensure community outreach and engagement activities align with our brand and organizational culture.
Work closely with site recruiting department to strategize best approach.
Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.
Education/Experience/Skills:
Bachelor's degree or equivalent experience in healthcare, business, or related field.
Sufficient experience in building relationships/community engagement.
Previous marketing experience preferred, but not required
Self-motivated and ambitious.
Skilled in creative abilities for recruiting tactics.
Strong analytical and problem-solving skills.
Strong leadership and organizational skills.
Ability to manage multiple projects simultaneously.
Must be able to effectively communicate verbally and in writing.
Ability to produce creative design
Working Conditions
Indoor, Office environment.
Essential physical requirements include sitting, typing, standing, and walking.
Lightly active position, occasional lifting of up to 20 pounds.
Reporting to work, as scheduled, is essential.
Some local travel requirements.
CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.
Community Health Outreach Specialist- Philadelphia, PA
Liaison Job 20 miles from Levittown
Community Health Outreach Specialist - Philadelphia, PA The Community Health Outreach Specialist is responsible for engaging with hard to reach, high acuity patients and helping them access Monogram Health's medical professionals. Roles and Responsibilities
* Engage in initial and continuous outreach to high-risk patients, in-person to help educate them about the Monogram Health
* program and/or ensure they are accessing the program's benefits
* Communicate the benefits of the Monogram Health program to eligible members and overcome objections
* Extensive daily driving required - most of the day is spent visiting community members, in their home, and connecting them with care providers
* Provide warm handoffs to the assigned Monogram Health clinicians and customer support when a member is agreeable to the program and ensure the initial enrollment appointment is scheduled and successfully complete
Position Requirements
* The position is located in Philadelphia, PA
* Heavy Travel - most days driving to patient homes
* Valid driver's license
* 2+ years' experience working in healthcare, sales, outreach, engagement, and/or enrollment campaigns
* Experience with Salesforce and Microsoft Office required
* Bachelor's Degree preferred but not required
* 2+ years B2B sales experience required
Benefits
* Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the
delivery of kidney care
* Competitive salary and opportunity to participate in the company's bonus program
* Comprehensive medical, dental, vision and life insurance
* Flexible paid leave and vacation policy
* 401(k) plan with matching contributions
About Monogram Health
Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic
kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and
transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram's innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services,
including case and disease management, utilization management and review, and medication therapy management
services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on
increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has
emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with
chronic kidney and end-stage renal disease.
At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences
Community Lead, Philadelphia
Liaison Job 20 miles from Levittown
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we're not just a part of that movement-we're leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow's world at work.
About the Opportunity
Our Community team is an integral part of our business with the mission to enable our members to create their life's work.
As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members' needs and maintain our WeWork global standards. In addition, you'll ensure we deliver on our targets for an un-compromised member experience through curated events based on members' interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:
Membership Engagement & Retention:
Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
Follow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response.
Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs.
Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.
Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
Move-In & Move Out:
Conduct pre-move-in meetings with all new accounts to ensure a successful move in.
Complete the New Member Orientation process for all new accounts within the building.
Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
Conduct move out interviews to understand the departing members' overall experience.
Sales Support:
Conduct building tours set up by the Sales team for VIPs or prospective members as needed.
Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.).
Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc).
Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
Events:
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
Set up and host weekly āsocial eventsā that help to create a community within your location and execute āValue-Drivingā events planned by the Events team when applicable in the building.
Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
Building Operations and Management:
Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast.
Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.
Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.
Safety and Security:
Review and understand the role in the building management & WeWork provided Emergency Action Plans.
Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
About You
We'd love to hear from you if you meet the qualifications below:
Bachelor's Degree or equivalent experience.
2+ years of experience in hospitality.
Proficient local language and understanding of local culture required.
Excellent interpersonal and networking skills.
Strong verbal and written communication skills.
Strong organization skills with the ability to multitask projects from start to finish.
You are attentive to detail and manage tasks efficiently and effectively.
You enjoy and thrive at continually growing relationships.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.
Community Outreach Specialists, Philadelphia, South Jersey and New Castle Counties
Liaison Job 20 miles from Levittown
Community Outreach Specialists needed for full-time, temp to hire positions in Philadelphia, South Jersey and New Castle Counties.
This position connects veterans and their families to program resources, emphasizing outreach to homeless individuals. Responsibilities include coordinating initiatives, facilitating applications, building community partnerships, and promoting program awareness.
COMMUNITY HEALTH WORKER I - (Temple University Hospital/40 hours days)
Liaison Job 20 miles from Levittown
The Community Health Worker (CHW), through home visits and phone contact, enhances communications between ambulatory care, clinic patients and the health care team, with the goal of improving participation in the plan of care and ensuring positive health outcomes. Interaction between the CHW and the patient is designed to promote positive behavior change, such as protocol adherence, regular health monitoring, and the importance of addressing health issues.
Education
High School Diploma or Equivalent (Required)
Other : Completion of 75 Hours Community Health Worker Core Training (Required)
Experience
General Experience and knowledge of protocols with Electronic Medical Records (EPIC) (Preferred)
General Experience in medical or health related field and knowledge of medical terminology (Preferred)
_ '306470
Quality Program Coordinator
Liaison Job 10 miles from Levittown
Job Title: Quality Program Coordinator
Onsite/Hybrid: Hybrid role, 50% onsite required
Work Schedule: Monday - Friday, Business Hours
The Quality Program Coordinator, Customer Information Services (CIS), serves as a member of the Customer Information Services Team. This team is focused on designing, delivering, and continuously evolving Commercialization contact centre capabilities while optimizing customer experience.
Reporting to the Director, Customer Information Services, the Quality Program Coordinator plays an important role as part of our Customer Information Services team. This role is instrumental in the ongoing management of the performance of our capabilities and our external partners, ensuring all interactions with Customers are managed in a high quality, compliant, and consistent manner.
This role will focus on 2 key areas:
Quality excellence for both branded and unbranded omni-channel campaigns and programs
Identifying and supporting execution of continuous improvement efforts leading to improved customer experience, operational quality, and enhanced processes and standards.
This role will support CIS partners in the prioritization and execution of targeted training efforts to elevate program performance and coordinate key onboarding deliverables for new CIS partner staff.
Responsibilities:
Conduct reviews of multi-channel interactions (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS), in accordance with our policies, to ensure quality measures and experiences are achieved
Support adherence to regulations, SOPs, and contractual requirements, including compulsory training of partner teams
Prepare and maintain historical reporting and analytics as related to quality and reporting results. Report CIS and partner teams on ongoing performance/quality trends, as well as customer friction points, needs, and expectation, and opportunities for improvement
Support and manage quality reporting requirements for new and existing channels and programs
Collaborate with CIS team and external partners in creating and managing the quality service standards, SOPs, and work instructions
Serves as subject matter expert on CIS processes and procedures
Conduct routine coaching and feedback sessions with internal and external partners to calibrate and improve quality of performance
Ensure the Key Performance Indicators (KPIs) across all channels, as well as external partners and internal capabilities, are monitored effectively and efficiently
Supports audit readiness both internally and externally within assigned area(s) of responsibility
Maintain in-depth knowledge of all applicable Client Corporate SOPs and directives
Supports team compliance lead with internal/external audits, resolution of escalations, and pharmacovigilance reconciliation processes
Participates in user acceptance testing of system enhancement/updates
Coordinate training priorities and deliverables with external partners to in support of continuous improvement efforts, process change management and new product information
Performs other duties and projects as assigned
Qualification & Experience:
Bachelor's degree required, Life Sciences degree preferred
3+ years of Contact Centre quality assurance and/or training experience; preferably in Life Sciences, Pharmaceutical, or Healthcare industries
Experience with multi-channel contact centres (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS)
Proactive self-starter with the ability to work independently
Must be detail oriented and have excellent listening skills and ability to analyse and recognize subtleties in a conversation
Strong analytical and problem-solving skills
Proficient in the use of Microsoft Office. Experience with PowerBI and Tableau preferred
Effective communicator with excellent verbal and written skills both in comprehension and expression
Exhibits all Client Values (Integrity, Innovation, Urgency, Passion, Accountability, and Inclusion)
Fluent in English both written and spoken
Neighborhood Community Action Center (NCAC) Organizer
Liaison Job 20 miles from Levittown
A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
Impact
- The work you do here matters to millions.
Growth
- Philadelphia is growing, why not grow with it?
Diversity & Inclusion
- Find a career in a place where everyone belongs.
Benefits
- We care about your well-being.
Agency Description
The Office of Community Empowerment and Opportunity (CEO) provides leadership on issues of economic justice by advancing racial equity and inclusive growth to ensure that all Philadelphians share in the city's prosperous future and by alleviating the immediate impact of poverty on individuals, families and communities. CEO is Philadelphia's Community Action Agency (CAA); CAAs are private or public agencies created by the 1964 Economic Opportunity Act and federally designated to receive Community Services Block Grant (CSBG) funding.
Guiding Principles (We believeā¦)
The people of Philadelphia deserve the opportunity to live happy, healthy, full lives.
City Government should both recognize its culpability in creating and sustaining inequity and aspire to its responsibility to provide opportunities, represent the best interests, and promote the well-being of all residents.
People can offer meaningful insights into both personal experiences and how systems around them function.
Poverty is a deliberately created systemic issue and city government can lead in calling for justice and dismantling the barriers that often prevent opportunities.
Values (How we work)
Dignity: We actively respect our individual colleagues and people in the community.
Inclusivity: Our work is more beneficial, valuable, and valid when our full range of experiences, knowledge, and skills can contribute.
Persistence: We recognize the challenges inherent in this work, and when we get discouraged, we find ways to be resilient, lift each other up, and push forward.
Accountability: We are transparent and honest about our plans, our actions, and our results.
Honesty: We create a space to have healthy, honest dialogues about systems, people, and misconceptions and then communicate truthfully.
Job Description
Reporting to the NCAC District Manager, the NCAC Organizer is a key position in order to make our City safer, cleaner and greener. The Organizer is responsible for staffing the Neighborhood Action Center, tracking and handling important issues in the Community and building relationships with residents and stakeholders throughout the District.
Essential Functions
Attend community meetings and report back issues that need to be addressed
Staff Neighborhood Community Action Centers, which includes welcoming residents, reporting and logging their issues in the database
Demonstrate familiarity with Municipal, State and Federal resources to assist residents with government resources
Assist residents in filling out paperwork for municipal services
Plan and execute events within the district
Assist in 311 reporting
Staff Community Advisory Council
Work with Neighborhood Advisory Council
to monitor commercial corridors for illegal street vending, graffiti, safety and other areas of concern
Identify needs of local businesses (passing them along to Business Roundtable)
Build relationships with economic centers and stakeholders to provide economic opportunity for all (ex: hosting local job fairs, expungement clinics, business counseling clinics, etc.)
Engage local businesses
Share resources and funding opportunities for local educational institutions
Work with other committees to plan events that support school safety and sustainability
Identify solutions to provide before and after school programming
Highlight enrichment opportunities for Pre-K, K-12 and CTE students
Collaborate with other committees and partners to ensure safe school and recreation center corridors
Build a relationship and work with Police District's Community Relations and Crime Prevention officers
Establish local Town Watch groups; seek introductory and routine training from Town Watch Integrated Services (TWIS)
Be the eyes and ears of activity that cause concern, and report information to the Police District (via 911)
Attend monthly Police Service Area meetings, as well as District Captain Town Hall Meetings and Community Meetings (note: members will rotate meeting attendance to ensure that the responsibility does not fall on one person)
Identify community groups and segments that need 311 training and arrange for trainings
Work with Neighborhood Advisory Council
to report quality of life issues to the Community Advisory Board which include but are not limited to abandoned and blighted homes, abandoned automobiles, trash and illegal dumping, non-working streetlights, nuisance businesses, ecosystems and green spaces
Report all land use or zoning concerns to the Community Advisory Board
Assist with organizing blocks, which includes recruiting block captains and working with the More Beautiful Committee
Report community issues raised to 311
Identify housing issues, needs and concerns within the neighborhood
Attend local RCO meetings and document issues raised
Build relationships with RCOs
Stay up to date with local development projects
Identify neighborhood environment issues
Organize community clean ups
Recommend locations for BigBelly trash cans
Organize recycling bin giveaways
Report graffiti
Identify issues affecting seniors
Work with local senior-focused agencies to connect seniors to available social programs
Other duties as assigned
Competencies, Knowledge, Skills and Abilities
Must be driven to implement Mayor Parker's vision of a government the people can see, feel, and touch
Computer skills including navigating municipal websites, VAN and Microsoft programs
Strong communications skills and ability to work well with others
Qualifications
High school diploma or GED; relevant and equivalent work experience will be considered
Ability to demonstrate flexibility and exercise the authority of the position with sound judgment
Previous work in non-profit or public sector is ideal
Supervisory Responsibilities
None
Other Specialties, Certifications, Physical Requirements, and Work Conditions
Regular, predictable attendance is required
Nights and weekends may be required
Successful candidate must be a city of Philadelphia resident within six months of hire
Additional Information
TO APPLY:
Interested candidates must submit a cover letter and resume.
Salary Range: $55,000
Discover the Perks of Being a City of Philadelphia Employee:
Transportation
: City employees get unlimited
FREE
public transportation all year long through SEPTA's Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
We offer Comprehensive health coverage for employees and their eligible dependents.
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation, sick leave, and holidays
Generous retirement savings options are available
Pay off your student loans faster
- As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
Unlock Tuition Discounts and Scholarships
- The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to
[email protected]
.
For more information, go to: Human Relations Website:
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JKC Student Experience and Community Outreach Specialist (PT)
Liaison Job 13 miles from Levittown
If you are considering a new job, work environment, or career opportunities, you should look at Mercer County Community College. MCCC is a publicly supported college that is open to all and dedicated to student success. In order to support that mission, Mercer seeks to attract, retain, and support a skilled diverse workforce which is our most valuable resource. We thrive on and are proud of our diversity and open access. Our students and employees find the College large enough for a multitude of offerings yet small enough to keep the "Community" feel for all. The College consists of two campuses, the James Kerney Campus (JKC) in the capital city of Trenton, NJ and a larger 292-acre suburban campus just six miles north of Trenton.
As part of the comprehensive and valuable benefits package the College offers credit course tuition waivers for employees, spouses, and dependents. This allows for employees and their families to take advantage of earning a higher education degree without the high cost. The College offers students 69 Degree Program Options and 35 Credit Certificates from which to choose.
JOB DUTIES
* Provide guidance, mentorship, and resources to help students succeed in credit and credentialing programs, with a particular emphasis on serving the needs of underserved communities.
* Advocate for students, empowering them to overcome barriers and achieve their educational goals.
* Promote an inclusive and welcoming environment for underserved students, understanding and addressing the unique challenges they may face.
* Foster partnerships and collaborations with community organizations, employers, and industry professionals to create work-based learning opportunities, internships, and career development initiatives for underserved students.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Provide individualized advising and support to underserved students enrolled in credit and credentialing programs.
* Help students navigate program requirements, course selection, and academic planning. Offer guidance on career pathways, transfer opportunities, and available support services.
* Assist students in developing academic success strategies, including study skills, time management, and goal setting.
* Support students in exploring career options, identifying their strengths and interests, and connecting them with relevant resources and job placement opportunities.
* Advocate for equity and access to resources, educational opportunities, and support services.
* Collaborate with campus offices and external organizations to ensure the needs of underserved populations are met effectively.
* Monitor student progress, identify potential barriers, and implement interventions to improve student retention and program completion rates.
* Conduct regular check-ins with students, offering proactive support and referral to campus resources such as tutoring, counseling, and financial aid assistance.
* Engage with local communities to understand their needs and develop programs that address those needs effectively.
* Participate in local city associations that support the college and community events and may promote the college to local citizens.
* Maintain accurate records of student interactions, services provided, and outcomes.
* Collect and analyze data to evaluate the effectiveness of student success programs, identify areas for improvement, and inform decision-making.
* Prepare reports and presentations to communicate program impact to college administrators and stakeholders.
* Stay informed about best practices, trends, and research in student success coaching and support services.
* Assist in the development and review of all outreach-related promotional materials intended for general distribution; research, recommend, coordinate the acquisition of, and maintain an inventory of appropriate college promotional giveaways and outreach items.
* Attend professional development workshops, conferences, and training sessions to enhance knowledge and skills in serving underserved populations.
* Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
May supervise work-study students.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must have a valid Driver's License
ADA AND OTHER REQUIREMENTS
Positions in this class typically require: ability to use a key board, hearing, seeing and repetitive motions.
While performing the duties of this job, the employee is regularly required to sit and talk and hear. The employee is frequently required to stand. The employee is occasionally required to walk; use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
REQUIRED QUALIFICATIONS
* Bachelor's degree from an accredited institution in a relevant field
* Two to four (2 - 4) years supporting or advising students in an academic setting.
* Experience using student enterprise software
* Ability to provide holistic and student-centered advising, recognizing the intersectionality of students' identities and experiences
* Familiarity with student advising and coaching models, counseling techniques, and academic support strategies.
* Strong interpersonal, database management, organizational, and communication skills.
* Demonstrated experience in working with diverse stakeholders (faculty, students, and staff).
* Demonstrated ability to work collaboratively with internal and external stakeholders to support student success.
PREFERRED QUALIFICATIONS
* Master's degree from an accredited institution in a relevant field
* Five (5) years of related work experience in Higher Ed.
* Experience using the Ellucian Colleague ERP system
* Experience using Ellucian Advise / Student Planner
* Previous experience working with underserved populations, preferably in an educational or community outreach setting.
* Sensitivity to the challenges faced by underserved populations and a commitment to promoting educational equity.
KNOWLEDGE, SKILLS & ABILITIES
* Superior student service skills
* Experience working with both traditional and non-traditional student populations.
* Understands leveraging technology in student advisement and enrollment.
* Excellent interpersonal, verbal, and written communications skills, combined with analytical competency, that can provide directive and persuasive initiatives and explanations
* Decisive and solutions-oriented work style, positive attitude, and excitement about working across all units of a high-achieving campus environment.
* Commitment to equity, diversity, and inclusion in education.
CORE COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization.
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Customer Focus: Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Diversity & Inclusion: Working with situations involving different cultures/languages and responding to the ambiguity of unexpected/unfamiliar approaches.
Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.
Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
COMMUNITY HEALTH WORKER TRAINEE - (Temple University Hospital/40 hours days)
Liaison Job 20 miles from Levittown
The Community Health Worker (CHW) Trainee, is actively engaged in an approved CHW program. As part of training, the trainee can participate in home and bedside visits, virtual communication and phone contact, with patients, and their families. Will operate as a member of the health care team managing the patient plan of care ensuring positive health outcomes. Training will focus on the promotion of positive behavior changes, such as protocol adherence, regular health monitoring, and the importance of addressing health issues and deficits in the social determents of health. The trainee can be trained on specific programs and/or work in a generalist capacity.
Education
High School Diploma or Equivalent (Required)
Other: Enrolled in a Community Health Worker Core Training Program (Required)
Experience
General Experience in medical or health related field and knowledge of medical terminology (Preferred)
General Experience working in a related full or part-time position for a minimum of two years (Preferred)
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