What does a Liaison do?
A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.
Liaison responsibilities
Here are examples of responsibilities from real liaison resumes:
- Manage and increase social activity of the WVUncovered twitter account.
- Manage and create original content for all social media platforms (twitter, instagram, tumblr).
- Manage social media outlets for the organization; such as Facebook, update weekly status and weekly inspirational videos.
- Educate physician group practices to reduce hospitalizations, increase positive patient outcomes & achieve meaningful use of EMR systems.
- Perform assessments on ICU patients and market to many members of the health care team.
- Work predominantly ICU cases, acquiring considerable experience with high-level complex patients.
- Deliver durable medical equipment, oxygen and nebulizers to patients with instruction on use.
- Work directly with clinical staff to develop IEP and facilitate meeting to review standards with families.
- Serve as liason between patients, families, ER nursing and medical staff, psychiatrists and community.
- Create ways for parents and teachers to work on projects together through PTO and other sponsor events.
- Make target sales calls to professionals at ALF, SNF, rehabs, and senior centers resulting in referrals.
- Work with physicians and discharge planners to ensure a seamless transition from acute care settings to the SNF setting.
- Provide support to parents during referral process, evaluation, IEP development and review, placement and/or the reevaluation process.
- Help establish and grow NAM's social media presence by increasing traffic on Facebook, LinkedIn, and the company website.
- Receive, research, and approve requests for school-relate supplies and financial assistance; and, on behalf of the PTA.
Liaison skills and personality traits
We calculated that 24% of Liaisons are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Time-management skills, Compassion, and Problem-solving skills.
We break down the percentage of Liaisons that have these skills listed on their resume here:
- Patients, 24%
Marketed to hospital and community physicians to increase admissions for inpatient rehab by providing education regarding services and outcomes of patients.
- Customer Service, 14%
Trusted by all divisions within an organization and by customers to conduct exemplary customer service delivery and achieved a successful outcome.
- Home Health, 10%
Participated in networking opportunities to foster optimal relationships in community and educate regarding home health.
- Rehabilitation, 5%
Monitored regional Community Residential Rehabilitation (CRR) beds in order to ensure compliance both with contract agreements and local/state regulations.
- Social Work, 5%
Monitor the educational progress of social work students within the assigned liaison group to ensure maximum experiential opportunity in student placements
- Patient Care, 5%
Implemented requirements regarding patient care and staff protocol in compliance with local and state government regulations resulting in consistently clean audits.
Common skills that a liaison uses to do their job include "patients," "customer service," and "home health." You can find details on the most important liaison responsibilities below.
Time-management skills. To carry out their duties, the most important skill for a liaison to have is time-management skills. Their role and responsibilities require that "social and human service assistants often work with many clients." Liaisons often use time-management skills in their day-to-day job, as shown by this real resume: "achieved 100% on time reporting to dod. "
Compassion. Many liaison duties rely on compassion. "social and human service assistants often work with people who are in stressful and difficult situations," so a liaison will need this skill often in their role. This resume example is just one of many ways liaison responsibilities rely on compassion: "treated all clients, patients and fellow staff with compassion and respect. "
Problem-solving skills. This is an important skill for liaisons to perform their duties. For an example of how liaison responsibilities depend on this skill, consider that "social and human service assistants help clients find solutions to their problems." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a liaison: "attended staff meetings and actively participated in planning and review processed, developing solutions to actual and anticipated hr problems. ".
Organizational skills. A big part of what liaisons do relies on "organizational skills." You can see how essential it is to liaison responsibilities because "social and human service assistants must often complete lots of paperwork and work with many different clients." Here's an example of how this skill is used from a resume that represents typical liaison tasks: "work in conjunction with current hr organizational development training program. "
Interpersonal skills. Another common skill required for liaison responsibilities is "interpersonal skills." This skill comes up in the duties of liaisons all the time, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." An excerpt from a real liaison resume shows how this skill is central to what a liaison does: "use of interpersonal skills necessary to evaluate patient status, healthcare procedures/techniques and monitor the quality of patient care. "
Communication skills. While "communication skills" is last on this skills list, don't underestimate its importance to liaison responsibilities. Much of what a liaison does relies on this skill, seeing as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Here is a resume example of how this skill is used in the everyday duties of liaisons: "establish and maintain an open line of consistent communication with hr director, ceo and cfo regarding projects and community involvement. "
The three companies that hire the most liaisons are:
- EEncompass Health220 liaisons jobs
- RRotech Healthcare
132 liaisons jobs
- AAgape Home Healthcare64 liaisons jobs
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Compare different liaisons
Liaison vs. Support services coordinator
Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.
There are some key differences in the responsibilities of each position. For example, liaison responsibilities require skills like "home health," "rehabilitation," "veterans," and "business development." Meanwhile a typical support services coordinator has skills in areas such as "support services," "basic math," "cleanliness," and "taking care." This difference in skills reveals the differences in what each career does.
Support services coordinators earn the highest salaries when working in the government industry, with an average yearly salary of $48,629. On the other hand, liaisons are paid more in the manufacturing industry with an average salary of $77,941.The education levels that support services coordinators earn slightly differ from liaisons. In particular, support services coordinators are 0.3% less likely to graduate with a Master's Degree than a liaison. Additionally, they're 1.2% less likely to earn a Doctoral Degree.Liaison vs. Case management coordinator
The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.
In addition to the difference in salary, there are some other key differences worth noting. For example, liaison responsibilities are more likely to require skills like "rehabilitation," "veterans," "business development," and "technical assistance." Meanwhile, a case management coordinator has duties that require skills in areas such as "care coordination," "risk management," "data entry," and "foster care." These differences highlight just how different the day-to-day in each role looks.
Case management coordinators may earn a lower salary than liaisons, but case management coordinators earn the most pay in the government industry with an average salary of $48,125. On the other hand, liaisons receive higher pay in the manufacturing industry, where they earn an average salary of $77,941.case management coordinators earn similar levels of education than liaisons in general. They're 1.2% more likely to graduate with a Master's Degree and 1.2% less likely to earn a Doctoral Degree.Liaison vs. Outreach worker
An outreach worker is responsible for supporting community events and relief efforts to assist citizens with their needs, providing them resources, and facilitating lifestyle programs. Outreach workers coordinate with participants, suppliers, and sponsors for funding and promotions. They also manage the budgeting and allocation of resources for the programs, ensuring that the activities adhere to the state regulations and community benefits. An outreach worker must have excellent communication and organizational skills, especially in writing progress reports and transactions.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from liaison resumes include skills like "customer service," "home health," "rehabilitation," and "patient care," whereas an outreach worker is more likely to list skills in "autism," "substance abuse," "outreach services," and "community outreach. "
Outreach workers earn the highest salary when working in the finance industry, where they receive an average salary of $53,625. Comparatively, liaisons have the highest earning potential in the manufacturing industry, with an average salary of $77,941.outreach workers typically earn similar educational levels compared to liaisons. Specifically, they're 2.7% less likely to graduate with a Master's Degree, and 1.2% less likely to earn a Doctoral Degree.Liaison vs. Resource coordinator
Resource Coordinators oversee the needs of the programs or projects of the organization. They may manage resources such as funds, in-kind donations, volunteers, or employees. They ensure that budget is properly allocated and administered. They prepare reports and analyze the utilization of funds. Resource coordinators also handle in-kind donations, especially for charitable activities. They coordinate the receipt of goods and the release of such. Resource coordinators also handle volunteers and employees for the projects. They manage the deployment of individuals and ensure that manpower is properly allocated to different tasks.
Even though a few skill sets overlap between liaisons and resource coordinators, there are some differences that are important to note. For one, a liaison might have more use for skills like "home health," "veterans," "business development," and "logistics." Meanwhile, some responsibilities of resource coordinators require skills like "excellent interpersonal," "social services," "substance abuse," and "data entry. "
In general, resource coordinators earn the most working in the technology industry, with an average salary of $42,479. The highest-paying industry for a liaison is the manufacturing industry.resource coordinators reach similar levels of education compared to liaisons, in general. The difference is that they're 1.0% more likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Types of liaison
Updated January 8, 2025
