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Liaison skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical liaison skills. We ranked the top skills for liaisons based on the percentage of resumes they appeared on. For example, 23.9% of liaison resumes contained patients as a skill. Continue reading to find out what skills a liaison needs to be successful in the workplace.

15 liaison skills for your resume and career

1. Patients

Here's how liaisons use patients:

Marketed to hospital and community physicians to increase admissions for inpatient rehab by providing education regarding services and outcomes of patients.
Weekend Activity Therapist and Mental Health Therapist-Intern Working with in-patient hospitalized psychiatric and dual diagnosis patients in a lock down facility.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how liaisons use customer service:

Trusted by all divisions within an organization and by customers to conduct exemplary customer service delivery and achieved a successful outcome.
Documented SOP used by Product Development and customer service to cultivate greater efficiency in handling customer support tickets across the organization.

3. Home Health

Here's how liaisons use home health:

Participated in networking opportunities to foster optimal relationships in community and educate regarding home health.
Conducted marketing activities promoting Home Health and Hospice awareness and education.

4. Rehabilitation

Here's how liaisons use rehabilitation:

Monitored regional Community Residential Rehabilitation (CRR) beds in order to ensure compliance both with contract agreements and local/state regulations.
Provided education for doctors and other referral sources regarding the benefits of inpatient physical rehabilitation and/or long term acute care.

6. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how liaisons use patient care:

Implemented requirements regarding patient care and staff protocol in compliance with local and state government regulations resulting in consistently clean audits.
Take initiative in developing effective relationships with senior management, admissions, and patient care coordinators.

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7. Veterans

Here's how liaisons use veterans:

Connect Veterans and transitioning Service members to various resources including underutilized benefits, local / national employment and educational outcomes.
Stimulated Kansas City metro governments, firms and universities/colleges to become a national leader for Veterans education and employment.

Select Skills To Add To Your Resume

Patients

Customer Service

Home Health

Rehabilitation

Social Work

Patient Care

8. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how liaisons use mental health:

Participate in clinical staffing with Cardinal psychiatrists regarding high risk individuals in order to develop appropriate linkage to mental health services.
Provided community based competence restoration services which included both mental health and substance abuse services as well as legal education.

9. PowerPoint

Here's how liaisons use powerpoint:

Explained basic life skills to residents with disabilities using PowerPoint presentations and assisted residents with daily living activities.
Prepared materials for briefings and presentations using PowerPoint by collecting data from future forecast from government contacts.

10. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how liaisons use community resources:

Linked community resources along with providing instruction on social, cultural, and environmental barriers to improve psychiatric stability.
Assisted clinical team with member discharge/transitional planning consisting of housing, treatment planning and accessing local community resources.

11. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how liaisons use business development:

Direct sales and business development functions, increase awareness of eligibility for services, key account management and customer relationship development.
Generated sales leads through target company research and provided Microsoft Dynamics CRM administration support for the Senior Business Development Manager.

12. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how liaisons use technical assistance:

Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and met business requirements.
Provided training and technical assistance to community leaders in interpreting and utilizing data for effective program development and capacity building.

13. Discharge Planning

Here's how liaisons use discharge planning:

Developed discharge resource database for discharge planning across Methodist, Indiana University Medical Center and Riley Hospitals.
Communicate utilization review, discharge planning, and other related information to internal and external customers.

14. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how liaisons use professional development:

Presented and developed professional development workshops
Delivered monthly professional development to network principals and their teams on Cycles of Professional Learning in literacy and other needs-based topics.

15. Medicaid

Here's how liaisons use medicaid:

Maintained comprehensive working knowledge of Medicare and Medicaid government billing regulations and served as a resource for appropriate organization personnel.
Promoted customer satisfaction by resolving high priority and expedited grievances and discrepancies between potential and current Medicaid recipients and Medicaid.

12 Liaison Resume Examples

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Keith Harris Liaison Contact Information New York, NY (690) 555-5605 kharris@example.com Skills • Domestic Violence • Diagnostic Tests • Supportive Environment • Personnel Files • R • Social Workers • Assistance Program • Patient Behavior • Simple Queries • Patient Care Employment History Liaison 2020 - Present New York City Regional Center New York, NY • Aided constituents by solving complex housing, healthcare, legal, public assistance, and employment issues. • Provide outreach and ongoing communication to identified victims and assess needs for further assistance. • Managed and coached customer service new hires. Resource Coordinator 2017 - 2020 Verizon New York, NY • Facilitated meetings and trainings for peers, supervisory and management level staff to ensure accuracy of new products and procedures. • Provided world class customer service, and effectively negotiated with customers to resolve escalated issues. • Recognized for a commercial quality call monitored by the Vice President of Customer Service, Eileen Creeden. Mental Health Worker 2014 - 2017 The Judge Rotenberg Center Canton, MA • Consulted with doctors and other mental health professionals. • Developed solution focused treatment plans for families receiving intensive in-home support. • Performed direct patient care activities that applied to day, evening, and overnight staff. Education Master's Degree Psychology 2013 - 2014 Arizona State University Phoenix, AZ Bachelor's Degree Psychology 2010 - 2013 Arizona State University Phoenix, AZ


Kyle Sullivan Liaison Contact Info Houghton, MI (230) 555-7177 ksullivan@example.com Skills Treatment PlansDirect SupervisionProceduresPositive RelationshipsIndividual Service PlansSubstance AbuseCustomer ServiceCourt ProgramStaff MeetingsOasas Employment History Liaison 2020 - Present Information technology Houghton, MI • Set up Policies and Procedures for entire Departments Interviews and evaluates technical candidates. • Maintain communication with 400+ families. • Coordinated with civilian police, fire, rescue and emergency units for assistance. • Support Experience on Windows 2000/2003/2008 Servers. Resource Coordinator 2017 - 2020 Good Will Publishers Houghton, MI • Assist in the completion of annual FSS grant applications and reporting. • Answered overflow of calls from the Customer Service Desk and assisted in handling inquiries and complaints. • Coordinated and conducted training sessions on new tooling and procedures. • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Alcohol And Drug Counselor (Part-Time) 2004 - 2006 National Council on Aging East Lansing, MI • Conducted assessments of trauma and social needs to assess levels of intervention and construct treatment plans. • Participated in case conference, treatment team and staff meetings weekly. • Formulated and revised treatment plans according to state regulations. • Provided individual, group and family substance abuse counseling for adults involved in the criminal justice system. Education Master's Degree Chemical Engineering 2011 - 2012 Michigan Technological University Houghton, MI Bachelor's Degree Chemical Engineering 2003 - 2006 Michigan State University East Lansing, MI


Debra Gonzalez Liaison Philadelphia, PA dgonzalez@example.com (910) 555-0611 Experience Liaison 2019 - Present ComcastPhiladelphia, PA • Assisted in troubleshooting all lines of business including phone, internet and cable with technicians and customers. • Manage customer service-based training and standards certification with Southeast AE/Sales Specialist teams. • Listen actively to ensure mutual understanding and effective communication of information. • Help to develop, coordinate and communicate national real estate processes, procedures, projects and approvals. Coordinator 2017 - 2019 ComcastPhiladelphia, PA • Collected and updated client data and documented information gathered via email and phone calls. • Educated new hire classes on all Operations procedures. • Managed all aspects of day-to-day functions, including special projects. • Compiled data from various sources: CASPR, Project Management Tool, Personal tracker to build and maintain our tracker Summer Camp Counselor 2015 - 2017 National Counseling GroupLynchburg, VA • Develop individual service plans to meet clients goals and needs. • Developed written treatment plans that identified problem areas and needs, strategies and counseling objective. • Provided intensive mental health counseling to youth ages 5-18 and mental health support services to adults. Skills Business Development Domestic Violence Role Model Assess Patients Community Members Recreational Activities Administrative Functions Mental Health Social Workers CPR Education Bachelor's Degree Psychology 2012 - 2015 Liberty UniversityLynchburg, VA


Brian Rodriguez Liaison Employment History Liaison 2020 - Present Allen County Public LibraryFort Wayne, IN • Consulted with parents and community agencies to provide supports for students. • Directed, reviewed and approved company policies. • Provided customer service to include advisement of the claims process. • Assist Billing Department and other Patient Care Coordinator as necessary. Student Liaison 2016 - 2020 Brown Mackie College - DallasFort Wayne, IN • Answered high call volume, responded to inquiries, scheduled appointments, performed data entry, filed and maintained student records. • Formed relationships with insurance case managers, social workers, nursing directors, as well as nursing staff in facilities. • Arranged conferences with school counselors and students to establish educational programs suitable to school-aged parent s lifestyles. • Campaign included authoring of a Business Plan (objectives, sales forecast, budgetary, etc.) Pet Sitter 2013 - 2015 Kendall Regional Medical CenterMiami, FL • Provide around the clock companionship to patients. • Provided customer service and checkout services at front desk. • Provided personal care Performed light housekeeping Administered medication to client Turning client every two hours • Maintained a safe environment for patients Assisted with personal care and helped patients with daily activities • Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse. Education Master's Degree Business 2015 - 2016 Miami Dade CollegeMiami, FL Bachelor's Degree Business 2010 - 2013 Miami Dade CollegeMiami, FL Contact Information Fort Wayne, IN (950) 555-9186 brodriguez@example.com Skills Pet Parents Community Outreach Public Schools Facility Student Records Insurance Companies Alumni Healthcare Clients Homes Family Involvement


Christina Watkins Liaison Indianapolis, IN (930) 555-1791 cwatkins@example.com Skills RN Social Studies Insurance Companies Kindergarten Professional Development Technical Assistance Curriculum Guidelines Communication Procedures Appropriate Curriculum Employment History Liaison 2020 - Present Red LobsterIndianapolis, IN • Cash Drawer; Customer service/relationship building • Coordinate the kitchen windows, make sure the dishes were dressed properly. • Fry, broil, grill, and assemble food plates in high volume situations. • Service help cleaned and set tables cleaned rest rooms mopped floors dusted, cleaned windows and washed and folded napkins. • Ensured compliance with customer service quality standards and company policies. • Implemented communication strategies to improve communication, participation, and engagement of families into the public school system. Patient Liaison 2013 - 2020 Walgreen CoChicago, IL • Coordinated patient care by scheduling orders, communicating information to the patient in regards to medication shipments. • Ensured patient confidentiality and ensure that patient care does not get compromised. • Handled new patient enrollment account and medical records; processed orders and/or inquiries received by patient(s). Kindergarten Teacher 2007 - 2013 Chicago Public LibraryChicago, IL • Head teacher in a Kindergarten classroom of 16 students. • Contract position for the summer only working with residential treatment patients ages 12-17 teaching language arts. • Make accommodations for children with special needs to be included in daily activities. • Prepared and developed lesson plans and instructional programs to meet individual and group needs. • Worked with a mentor provided through the Special Education Department. • Complete all special education paperwork accurately, according to regulations, and on time Education Bachelor's Degree Nursing 2004 - 2007 Grand Canyon UniversityPhoenix, AZ


Jeffrey Hawkins Liaison Schaumburg, IL (940) 555-7045 jhawkins@example.com Experience: Liaison Career Education Schaumburg, IL 2019 - Present • Collaborate with management as needed for timely completion of work orders during high volume periods • Supported and facilitated with team sharing of best practices through informal communication channels and/or formal training session. • Collaborated with Resident Engineer and Office of Community Outreach and Notifications to develop and implement strategies to improve community relations. Support Coordinator Foundation for Lutheran Child and Family Services Bellingham, WA 2012 - 2019 • Achieved 99,6% of efficiency in a payroll department responsible for more than 20 thousand payments per month. • Provided competent customer service to consumers and their families. • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. • Performed research via telephone, Internet and visits to city offices. • Retrieved medical charts, assisted in setting up Electronic Medical Records system. Summer Camp Counselor Foundation for Lutheran Child and Family Services Bellingham, WA 2011 - 2012 • Worked as a team with other camp counselors to monitor 50 children during a full day camp. • Organized daily activities such as Zumba, Arts and crafts etc, • Enhanced the campers experience at ARC Camp by organizing daily activities, while taking responsibility for their health and well-being. • Collaborated daily and compromised daily with other staff members. Skills • Professional Relationships • Social Workers • Recreational Activities • Substance Abuse • Service Calls • Special Projects • Student Learning • Personal Care • Customer Service • Positive Attitude Education: Bachelor's Degree Western Washington University Bellingham, WA 2008 - 2011 • Major: Criminal Justice


Dylan Sullivan Liaison Bentonville, AR (680) 555-5975 dsullivan@example.com Experience: 2016 - Present Liaison / Walmart / Bentonville, AR • Maintain merchandise presentations in showcases and sales floor to bring in revenue. • Project management of a project to re-vamp to extend RF coverage for Brazilian stores and Distribution Centers. • Unload and sort merchandise from truck into bins for different departments to take onto the sales floor. • Reached out to community resources, to provide employees with free or discounted healthy lifestyle opportunities 2014 - 2016 Liaison / The Minacs Group / Austin, TX • Directed incoming calls to appropriate staff members. • Answer inquiries for purchased accounts via email, internet and phone. • Created and presented Retirement Plan Processing training guide along with PowerPoint presentation for employees located in the Memphis, TN office. • Assisted in the coordination of transportation and support services -. 2013 - 2014 Production Internship / Dell / Austin, TX • Boxed, packaged and inspected computer components on the assembly line. • Supervised video production shoots including taste tests and man on the street segments Skills: Multiple Departments, Student Learning, Community Members, Veterans, Setup, Physician Offices, Customer Service, Web Series, Independent Living, Professional Relationships Education: 2012 - 2013 Certificate Photography / University of Texas at Austin / Austin, TX


Joyce Marshall Liaison Alpharetta, GA \| (520) 555-8465 \| jmarshall@example.com Work Experience Liaison, Atlanta Public Schools - Alpharetta, GA 2011 - Present Involved in group and individual therapy and participated in developing treatment plans. Facilitated and coordinated new hire orientation and HR documentation. Audit Absolut Care facility cases that are pending Medicaid. Service Liaison Representative, Automatic Data Processing - Alpharetta, GA 2001 - 2011 Provide proactive communication regarding updates. Develop & maintain effective verbal and written communication. Refer athletes to proper on campus programs to aid in mental health development. Reporter, ESPN - Atlanta, GA 1996 - 2001 Photographed news events for publication. Constructed and edited web-published multimedia pieces that were featured on the university's athletic programs. Recognize and respond to breaking news stories and effectively communicate how the events of the day effect the newspaper s readers. Trained in research, copy-editing, radio and mass media broadcasting, representing the magazine on-air. Skills Proofread, Support Services, Public Safety, Client Service, New Customers, Acute Care, On-Air, Topics, Service Liaison, Health Care Education Bachelor's Degree Journalism 1993 - 1996 University of North Texas - Denton, TX


Carl Morales Liaison Chicago, IL (740) 555-7873 cmorales@example.com Experience Liaison, Career Education, Chicago, IL 2011 - Present • Negotiated with tour companies to bring groups to Los Angeles for leisure, special events, and meetings. • Decreased time spent on processing messages in Boeing Communication System by working with team members to find resolutions for lenghty task. • Coordinated surgical teams, surgical suites and surgeons to maintain flow of patient care in an Operating Room. Material Liaison, Kaiser Permanente, Washington, DC 2001 - 2011 • Maintain all records in accordance with standard policy and procedures; ensure compliance standards are met. • Enter asset information into asset management system upon receipt of capital equipment, when needed. • Entered orders with the vendor and/or through automated systems using established process; experience using Peoplesoft ERP modules. • Performed inventory analysis on approximately 4000 part numbers utilized in the PCB production areas. • Reconcile & report monthly/yearly receipts, consumption volumes to Finance & to Logistics in Houston. • Evaluated inventory requirements and ensure compliance to procedures and policies. Logistics Coordinator, Gap, Orlando, FL 1994 - 1995 • Model and coach sales associates on excellent customer service and REAL selling. • Conducted OSHA and HAZMAT Awareness Training, maintained department and forklift certifications. Skills • Communication • Physical Inventory • Social Workers • Customer Service • Office Supplies • Specific Activities • Logistics • Distribution Centers • Customer Orders • Production Meetings Education 1995 - 1996 Master's Degree Business, Strayer University Washington, DC 1986 - 1989 Bachelor's Degree Business, University of Central Florida Orlando, FL


Daniel Watkins Liaison Winston-Salem, NC \| (450) 555-3112 \| dwatkins@example.com Employment History: Advanced Home Care - Winston-Salem, NC 2020 - Present Liaison • Presented programs and products of AHC and demonstrated benefits to physicians, nurses and social workers. • Ensured adherence to company policies and procedures, while also protecting both the clients and the company's assets. • Coordinate patient care during hospitalizations and update referral sources on status and care plan of patient. Advanced Home Care - Winston-Salem, NC 2016 - 2020 Client Liaison • Follow HealthPartners procedures, document and report progress as directed, and supply team with information necessary to function properly. • Worked closely with a team that included other client service specialists, technicians and doctors. • Serve as a liaison between meeting planning companies, field reps, clients, training and client services. The Salvation Army - Winston-Salem, NC 2015 - 2016 Case Manager Internship • Provide assistance to Social Workers in the Foster Care/ Parent recruitment unit. • Contacted United Health Care Medicare members daily to assist with various health related social needs. • Provided case management and mental health treatment to families with children with developmental disabilities, managed a shared and independent caseload. • Developed treatment plans and led groups in response to community and client needs in consultation with center social workers. Skills: Client Service, Crime Victims, Compliance Issues, Customer Complaints, Counsel, Investment Products, Safety Planning, Customer Service, Psychosocial Assessments, Legal Documents Education: Winston-Salem State University - Winston-Salem, NC 2013 - 2015 Associate's Degree Rehabilitation Science


Kevin Warren Liaison phone(780) 555-4868 addressNew York, NY emailkwarren@example.com Experience 2020 - Present Liaison New York City Regional Center · New York, NY • Interacted with various NYC businesses and government agencies to resolve constituents' problems. • Aided constituents by solving complex housing, healthcare, legal, public assistance, and employment issues. • Maintained and developed new relationships with hospitals, social workers and physicians. • Supervised daily operation of dining facility with contracted civilian employees. 2018 - 2020 Liaison Catholic Guardian Services · New York, NY • Presented research and findings to Santa Clara University's Communication Department Chair. • Connect families to appropriate school and community resources. • Developed procedures and checklists for new and existing processes. • Coordinated communication of design concept and intent to consultants of small & medium projects. • Served as a communication liaison between hospital employees and other staff members. 2017 - 2018 Case Manager Internship Catholic Guardian Services · New York, NY • Develop service plans for both birth parents and children. • Prepare FASP, Permanency Hearings and Court Report Update. • Provide solution based casework and permanency planning for children in foster care. • Create networks with community resources. • Assessed client's needs and developed a patient care plan. • Lead weekly emotional support, parenting, and children's groups. Skills • Support Services • Independent Living • Assess Patients • RN • Internet • Business Development • Customer Service • Financial Statements • Emotional Factors • Emergency Education 2014 - 2017 Bachelor's Degree Human Services Touro College · New York, NY


Peter Lawrence Liaison phone:(480) 555-2961 email:plawrence@example.com address:Hoffman Estates, IL Employment History Liaison 2018 - Present Sears Holdings · Hoffman Estates, IL • Counted and managed store inventory by scanning and logging information in to computer system. • Certified C.N.A.- assist nurses with patient care. • Opened/closed jewelry safe while adhering to safety procedures. • Conducted daily observations to insure company policies are being implemented. • Assisted in chart abstraction for HEDIS - all measures for both Medicare and Medicaid. • Provide Disposal Plans for retiring of obsolete equipment to MARFORRES via G4 Customer Service. Client Liaison 2016 - 2018 Bank of America · New York, NY • Conduct client calls to ensure legal documentation is completed correctly, and in compliance with the Bank's policies and procedures. • Performed maintenance and transactions on high net worth client accounts. • Resolve complex client service inquires and complaints in collaboration with upper-level management. • Maintain a high level of customer service by being proactive in communication with both internal and external customers • Ensured compliance with company standards by reviewing new accounts documentation and updated identifications • Prepared and distributed marketing collateral for all investment products. Prevention Specialist 2015 - 2016 Bank of America · Charlotte, NC • Analyzed account transactions to determine and pursue fraudulent activity. • Inform our customers on what their options are in order to help save their homes from foreclosure. • Analyze law firm invoices and determine process of payment Overlook Case Assessments using CMS program • Handled pre foreclosure mortgage accounts. • Involved in configuration of TIBCO Adapter for MQSeries which provide bidirectional communication between MQSeries queues and RV. • Created the best customer experience while resolving fraud issues and any other issues that came up on customer accounts. Skills Customer Service Ensure Compliance Communication Underground Facilities Educational Programs Primary Liaison Payroll Community Members Client Service Technical Assistance Education Bachelor's Degree Social Work 2012 - 2015 Ohio State University · Columbus, OH

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List of liaison skills to add to your resume

The most important skills for a liaison resume and required skills for a liaison to have include:

Patients
Customer Service
Home Health
Rehabilitation
Social Work
Patient Care
Veterans
Mental Health
PowerPoint
Community Resources
Business Development
Technical Assistance
Discharge Planning
Professional Development
Medicaid
Logistics

HR
Develop Strong Relationships
Windows
Data Collection
HIPAA
Payroll
Facebook
R
Community Events
Troubleshoot
DOD
Community Agencies
Crisis Intervention
Domestic Violence
Nebulizer
Law Enforcement

Marketing Presentations
Senior Care
CMS
Government Agencies
QA
SharePoint
Community Organizations
Liason
SQL
School Liaison
Tb Testing
Event Planning
Conference Calls
Provide Customer Support

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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