Customer Service Liaison - Residential Construction
Liaison Job In Rochester, NY
Comfort Windows has an immediate need for a Customer Service Liaison with residential construction experience preferred.
Responsibilities will include:
Receive and address customer calls for product and installation service needs
Schedule service technicians
Ordering, checking in, and tracking inventory of service parts and materials
Assist in the scheduling and ordering of new products
Organize and maintain racks in service office for service parts
Have service parts and materials organized and ready for each job as scheduled
Other office duties as assigned by management
Comfort Windows is Upstate NY's #1 home remodeling contractor with 40 years of experience in the home improvement industry. As a family-owned contractor, we manufacture locally and install using only our own trained employees. For everything from replacement windows to basements, siding to bathrooms, doors and more, Comfort Windows does the job right from start to finish.
Comfort Windows is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Customer Liaison (Customer Service Coordinator)
Liaison Job In Rochester, NY
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers by providing an exceptional brand experience. The CL serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.
What We Offer:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
Grow your career with us - many promotional opportunities are available
Duties and Responsibilities:
Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May provide customer communication support as it relates to installations, confirmations, and return visits.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
Qualifications
Ability to communicate politely, clearly and professionally with clients
Ability to work quickly and accurately data entry
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Privacy Policy: *************************************************
Terms and Conditions: ***************************************************
Customer Liaison (Customer Service Coordinator)
Liaison Job In Rochester, NY
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers by providing an exceptional brand experience. The CL serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.
What We Offer:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
Grow your career with us - many promotional opportunities are available
Duties and Responsibilities:
Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May provide customer communication support as it relates to installations, confirmations, and return visits.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
Qualifications
Ability to communicate politely, clearly and professionally with clients
Ability to work quickly and accurately data entry
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on
Facebook
,
YouTube
, and
Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
Privacy Policy:
*************************************************
Terms and Conditions:
***************************************************
Automation Services Coordinator
Liaison Job In Rochester, NY
of Automation Services Coordinator will be based out of our Rochester, NY location!
The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers' key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts.
What You'll Do
Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as needed
Create purchase orders for buy/ resell and services and process with Rockwell Automation
Support outside sales personnel and product managers for Rockwell Automation services
Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
Provide pre-sale and post-sale support for different types of Rexel and supplier support contracts
Provide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logistics
Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
Other duties as assigned
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
What You'll Need
High School or GED required
Two-year technical degree or more preferred
Equivalent experience in the industry with a strong sales background will be given serious consideration
Experience in Inside Sales, Customer Service, Warehouse
Knowledge, Skills & Abilities
Customer oriented and motivated with excellent communication, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Strong leadership and organizational skills
Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence
Knowledge of the Services offer is essential
Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs
Able to meet deadlines
Excellent attendance record required
Able to work overtime as needed
Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold Occasionally - up to 20%
Exposed to bio hazardous conditions Occasionally - up to 20%
Exposed to toxic or caustic chemicals which mandate attention to safety considerations Occasionally - up to 20%
Exposed to electrical hazards; risk of electrical shock Occasionally - up to 20%
Handles or works with potentially dangerous equipment Occasionally - up to 20%
Travels to offsite locations Occasionally - up to 20%
Physical Demands:
Sit: Must be able to remain in a stationary position Constantly - at least 51%
Walk: Must be able to move about inside/outside office or work location Frequently - 21% to 50%
Use hands to finger, handle or feel: Operates a computer and other office machinery Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to position ones self to maintain computers in the lab, including under desks and in the server closet Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions Constantly - at least 51%
Weight and Force:
Up to 10 pounds Occasionally - up to 20%
Up to 25 pounds Occasionally - up to 20%
Up to 50 pounds Occasionally - up to 20%
Up to 75 pounds None
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”
Intake Coordinator-RN LHTC/ Evenings
Liaison Job In Rochester, NY
Intake Coordinator-RN (LHTC)
Full Time
Rochester, NY, US
Apply
Salary Range: $ 30.00 To $38.30 (USD) Hourly
Intake Coordinator-RN
JOB TITLE: Intake Coordinator- RN/ Evening
DEPARTMENT/PROGRAM: Medical Services
SUPERVISOR: Nurse Manager/Health Coordinator
PAY GRADE: 82
FLSA STATUS: NON EXEMPT
JOB SUMMARY:
Under the general direction of the Nurse Manager, the Intake Coordinator-RN is a Registered Nurse who will assist in supervising Clinical Aides (as needed in absence of Lead Clinical Aide). In addition to supervision, the Intake Coordinator-RN will manage and direct the intake and admissions process during primarily evening hours. The Intake Coordinator-RN medically and psychiatrically triages and admits new clients who are appropriate for a medically supervised withdrawal detox or inpatient rehab bed. The Intake Coordinator-RN works with all disciplines to promote positive medical outcomes. The Intake Coordinator-RN will demonstrate and be accountable to the Agencies Mission, Vision, Values, Guiding Principles and Strategic Plan.
ESSENTIAL FUNCTIONS:
Exercises full compliance with the Agency's Code of Conduct, all Agency Policies and Procedures.
Maintains confidentiality and security for all client and staff related materials and/or records.
Is responsible assisting in the supervision of the clinical aide team.
Oversees the intake process working with the health coordinator, providers, director of LHTC and administrative team, including billing and utilization review.
Triages potential admissions and when needed assists in providing alternative appropriate referrals.
Conducts client admissions meeting regulatory requirements.
Trains and guides other nurses in the admission process.
Participates in the on-call rotation to cover nursing needs.
The Intake Coordinator-RN may stand in for the nurse manager/Lead RN when they are not available to ensure the continued operation of the nursing department.
The position will share on call duties with Nurse Manager and Senior Director of Nursing and Inpatient Services
Under the general supervision of the Nurse Manager/Health Coordinator, the Intake Coordinator-RN may be additionally responsible for the monitoring, treatment and safety of individuals aged 16+ receiving medically supervised treatment for substance use withdrawal.
Takes temperature, pulse, blood pressure, and other vital signs to detect deviations from normal and assess the condition of patient, and/or monitors unlicensed staff in obtaining vital signs as directed.
Accurately transcribes provider orders in accordance with written policy.
Communicates with pharmacy staff to obtain medications, conducting prior authorizations as needed to ensure continued care.
Assesses acute symptoms of withdrawal, psychiatric status, and/or medical needs. Accurately documents assessments, and effectively communicates nursing assessments to the interdisciplinary treatment team including medical and psychiatric providers.
Obtains a full nursing assessment and history, accurately documenting findings and communicating acute needs to the treatment team.
Assists in the behavioral management of patients which include verbal redirection and active listening. Functions as a role model to reinforce the development of adaptive behaviors.
Implements crisis management techniques to de-escalate clients.
Utilizes compassionate therapeutic intervention to assist patients in regaining or improving coping skills.
Provides appropriate level of patient education to improve client's, and their families, level of understanding regarding illness, treatment, patient rights and responsibilities, and the acquisition of adaptive coping behaviors.
Provides special attention/monitoring of those patients at risk for suicidal behaviors or leaving against medical advice.
MINIMUM QUALIFICATIONS:
NYS Registered Nurse license
Bachelor degree preferred
At least 3 years of experience as a Registered Nurse
At least 2 years of experience working in direct care of clients with substance use disorder; psychiatric background a plus
1 year in a supervisory role preferred
Knowledge of medication assisted treatment
Ability to establish effective working relationships with other staff, clients and referral sources.
Maintain compassion and empathy as well as clear boundaries with clients under the influence of alcohol and other drugs.
POSITION SPECIFICS:
Skills:
CPR/First Aid, BLS Certified
Narcan training a plus
Physical Demands:
Standing/Walking : Standing and walking is required for the majority of time spent on campus. Nurses must be able to walk around campus throughout shift (including hills, stairs, and inclement weather conditions)
Lifting : Regular lifting of medical supplies, medications, patient supplies, and patient charts, all weighing up to twenty pounds is required.
Bending : Bending is required when administering patient care. One must be able to bend to touch the floor to remove environmental hazards.
Kneeling : Squatting is required when operating medical equipment and performing aspects of patient care, such as CPR
COMPETENCIES:
Leading Self
Character and Courage (Integrity and Trust)
Do the right thing, because it is the right thing, even when no one is looking. Truth to Power.
Customer Focus
Build positive relationships through communication and collaborative problem solving.
Commitment to Diversity, Inclusion, Justice and Equity
Believe in the dignity and humanity of all people to reach their full potential.
Leading Others
Process Management
Develop and monitor processes and organize resources to achieve desired results.
Develop Self and Others
Continually develop self and others capabilities to attain the highest level of performance possible.
Managerial Courage
Make difficult decisions, own those decisions, and have difficult conversations, all in the best interest of the agency.
Service Coordinator
Liaison Job In Batavia, NY
Milton CAT is seeking an experienced Service Support person, responsible for providing backup for scheduling, communication and support for service and problem solving. A tremendous emphasis is placed on follow through and a positive attitude. Your ability to work effectively under pressure is a must.
Milton CAT offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.
Pay Range: Starting pay range is $26.44-$31.25 per hour depending on experience.
Benefits include:
Paid Time Off + 8 company paid holidays
Medical, Dental and Vision insurance options for Employee and Family
Disability & Life Insurance Packages
Competitive Retirement Plan
Tuition Reimbursement - available to FT employees with 1 year+ of service
Additional supplemental offerings and discount programs
Employee Referral Program
Responsibilities
Answer phones and receive requests for service and quotes.
Confirm with customer scheduling of work.
Assist in the scheduling, routing and assigning work to service technicians.
Opens and update invoices, work orders as needed.
Order parts as required for both service shop and field service calls.
Assist with incremental repair quotes.
Assists in timecard entries.
Passes on lead for work to other departments.
Coordinates with the CSA Department to meet their needs.
Flexible to work after hours when needed to meet customer needs.
Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
Large emphasis on supporting supervisors from all departments in timely closing of service calls.
Cover absences in other positions within the Service department as needed.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
High school diploma or (GED) equivalent, with college or trade school preferred.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong written and verbal communication skills.
Strong problem solving skills and be detailed oriented with a high level of accuracy.
Basic math skills.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.
Excellent organizational skills.
Must be able to work in a dynamic, fast paced service environment.
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Service Coordinator Waiver Programs
Liaison Job In Rochester, NY
Episcopal SeniorLife Communities Mission:
We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individual's needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…
Life. Inspired Every Day.
Pay Rate: $23.50 hourly
Full-Time - 30 hours/week
Service Coordinator is responsible for working cooperatively with individuals and their families to identify goals and locate the specific support services that enhance their well-being. The Service Coordinator functions as a core member of a collaborative care team that involves the patient's health care providers, insurance providers, natural supports, mental health care providers and other community support providers. The Service Coordinator is further responsible for assuring that there is adequate coordination, appropriate communication, and maximum cooperation between all sources of support and services for the individual.
ESSENTIAL JOB FUNCTIONS
Support and closely coordinate all care needs with the participant, his/her natural support, other waiver service providers and any medical professionals as needed.
Facilitate team meetings to ensure communication with the team at least every 6 months.
Facilitate any and all required and requested meetings between participant, natural supports, service providers, and any other designated individual.
Document in-person and telephone encounters in the case note and complete all follow up activities. This includes encounters with the participant, waiver providers or other supports.
Ensure each participant maintains the level of care necessary to be eligible for the waiver (UAS minimum score of 5).
Facilitate referrals for indicated services (e.g., social services such as housing assistance, vocational rehabilitation, substance abuse treatment, day program, medical doctors).
Complete any all required documentation pertaining to any service the individual is enrolled in and be able to meet all required timelines and timeframes in accordance with the program regulations.
Ensure participants maintain active Medicaid at all times and assist with benefit management for any other benefits the person has.
Requirements Minimum Qualifications:
Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.
Experience with community based and other social support services as well as healthcare services that respond to the individual's needs and preferences and contribute to achieving the individual's goals.
Valid New York State Driver's License required.
Flexible, yet organized, with the ability to exercise independent, sound judgment.
Must be knowledgeable about all community resources', Medicaid Services, and available non-Medicaid services.
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Strong communication skills.
Ability to effectively engage patients in a therapeutic relationship, when appropriate.
Ability to work with patients by telephone or in person.
Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
Be able to assess patient's ability to remain in home with or without assistance and determine what level of assistance is needed to remain living in the community
Computer skills required including but not limited to the ability to work within a Windows OS, and the ability to create, save, open, close and forward electronic documents and emails.
EDUCATION:
If coming with an Associate's degree and two (2) years of experience providing case management/service coordination, information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors.
If coming with a Bachelor's degree: One (1) year experience providing case management/service coordination and information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The majority of essential job duties are performed indoors, in a normal office environment. Being located at the main entrance of the building may expose the employee to drafts and temperature fluctuations.
SUPERVISORY RELATIONSHIP: The work is performed within established guidelines, and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position.
RESPONSIBILITY FOR OTHERS: The employee has no direct responsibility for others. Will be required to assist in training all new relief and per diem receptionists.
SAFETY RESPONSIBILITIES: Shall be fully acquainted with all safety policies and procedures of ESLC. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager.
Maintain confidentiality of all information related to the organization, residents, participants, family and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.
DISCLAIMER: The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Waiver Program Service Coordinator
Liaison Job In Rochester, NY
Role and Responsibilities
Service Coordination provides primary assistance to waiver applicants/participants in gaining access to needed waiver and Medicaid State Plan services, as well as other local, state, and federally funded educational, vocational, social, and medical services. Interventions are expected to result in assuring the waiver participant's health and welfare and increasing independence, integration, and productivity. The Service Coordinator assists the applicant in becoming a waiver participant and coordinates and monitors the provision of all services in the service plan once the individual is determined eligible. For individuals transferring from nursing facilities, the Service Coordinator assists the applicant in obtaining and coordinating services that are necessary to return to the community. For those individuals residing in the community, the Service Coordinator facilitates the necessary supports to maintain the individual's health and well-being sufficient to avoid unwanted nursing home placement.
A Service Coordinator must be knowledgeable about all waiver services, Medicaid State Plan services, and non-Medicaid services. Informal supports are often a crucial factor if the participant is to live a satisfying life and remain in the community. The Service Coordinator must be skilled in incorporating all of these resources into the waiver participant's service plan.
Maintain a maximum caseload size of 25 waiver participants.
Essential Functions
Facilitating the Initial Service Plan (ISP) and waiver program eligibility;
Coordinating multiple services among multiple providers;
Securing initial and annual level of care assessments;
Assuring that Team Meetings are scheduled and held as designated in the service plan, at least every 6-months and provide all waiver providers, participant, and others with written summary of Team meetings and documents accordingly;
Facilitating the acquisition, oversight, and delivery of service;
Ensuring annual service plans (Revised Service Plans/RSPs) and required assessments (ex: level of care, LOC) are completed in a timely manner;
Facilitating the waiver applicant/participant's Plan of Protective Oversight (PPO) is completed and supports the service plan;
Conducting monthly face-to-face visits and in-home visits with the participant no less than once a quarter to review the Service Plan (SP), ensure adequate level of satisfaction with services, and ensure progress towards meeting participant's goals;
Documenting all visits, contacts and meetings on the required form or within the electronic medical record timely and accurately;
Maintaining records for at least six (6) years after termination of waiver services;
Responding to participant crises and emergencies;
Addressing problems in service provision. Each year the Service Coordinator will develop and submit the Revised Service Plan (RSP);
Obtaining signed Release of Information and following HIPAA guidelines
Assuring timely notification of all incidents to the participant, other program or waiver providers and, Regional Resource Development Center (RRDC);
Ensuring measures are in place for the protection of a participant from harm, injury or abuse and care and treatment is delivered promptly and appropriately
Coordinating a safe discharge plan for the participant if leaving the NHTD waiver program(s);
Maintaining knowledge of all approved waiver service providers in assigned region;
Attending Regional meetings; and
Other duties as assigned.
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Qualifications and Requirements
Persons self-employed or employed as Service Coordinators must have one of the following:
Certified or Licensed Professional in any one of the following:
Licensed Master Social Worker (Licensed by the NYS Education Department);
Licensed Clinical Social Worker (Licensed by the NYS Education Department);
Individual with a Doctorate or Master of Social Work;
Individual with a Doctorate or Master of Psychology;
Individual with a Master of Gerontology; Physical Therapist (Licensed by the NYS Education Department);
Registered Professional Nurse (Licensed by the NYS Education Department);
Certified Teacher of Students with Disabilities (Certified by the NYS Education Department);
Certified Rehabilitation Counselor (Certified by the Commission of Rehabilitation Counselor Certification);
Licensed Speech Pathologist (Licensed by the NYS Education Department); OR
Occupational Therapist (Licensed by the NYS Education Department).
A bachelor's degree and one (1) year of experience providing case management/service coordination and information, linkages, and referrals regarding community-based services for individuals with disabilities and/or seniors
An Associate's degree and two (2) years of experience providing case management/service coordination, information, linkages, and referrals regarding community-based services for individuals with disabilities and/or seniors.
Paid employment and unpaid experience (such as documented volunteer work, internships, etc.) providing case management/service coordination, information, linkages and referrals regarding community-based services for individuals with disabilities and/or seniors can be used to fulfill the requirements for being employed as a Service Coordinator.
Work Environment
Typing
Sitting
Driving
Physical Requirements
Seeing
Speaking
Hearing
EOE/AA Minority / Female / Disability / Veteran
Patient Liaison
Liaison Job In Rochester, NY
Patient Liaisons have many responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; initiating verification of patient insurance benefits; communicating the patient's financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools.
Essential Functions and Job Responsibilities:
* Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
* Represent AdaptHealth in a professional manner in face-to-face contact with patients, referral sources, and hospital personnel.
* Responsible for maintaining and increasing revenue from hospital/facility orders.
* Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients
* Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient.
* Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment.
* Understands issues related to the most cost-effective delivery method for HME ordered.
* Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services.
* Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
* Responsible for initiating the insurance verification process and informing patients of their financial responsibility.
* Discusses insurance coverage with the patient and arranges payment of the patient's financial responsibility.
* Able to process credit and debit card payments using standard electronic tools.
* Responsible for obtaining signatures of patient or caregiver for each piece of paperwork including the delivery ticket, assignment of benefits, care plan, and waiver of liability.
* Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary.
* Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area.
* Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs.
* Conducts sales & service rounds within the assigned hospitals, promoting products and services provided by AdaptHealth to all health care professionals that they may encounter daily.
* Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources.
* Understands and maintains a balanced focus on the most profitable business lines.
* Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services.
* The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided.
* Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site.
* Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations.
* Can execute the entire referral process, for all applicable product lines.
* Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
* Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
* Maintain patient confidentiality and function within the guidelines of HIPAA.
* Completes assigned compliance training and other educational programs as required.
* Maintains compliance with AdaptHealth's Compliance Program.
* Perform other related duties as assigned.
Competency, Skills, and Abilities:
* Excellent verbal and written communication skills
* Excellent presentation skills
* Excellent customer service skills
* Product and service knowledge
* Motivation for sales
* Ability to work independently and with a team
* Strong analytical and problem-solving skills with attention to detail
* Ability to prioritize and manage multiple projects
* Possess mental alertness and the ability to properly treat confidential information.
* Proficient computer skills and knowledge of Microsoft Office
Requirements
Education and Experience Requirements:
* High School Diploma or equivalent is required; Associate Degree from an accredited college is preferred
* One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry
* The exact job experience considered must be DME, Diabetes, Incontinence Sales.
* Valid and unrestricted driver's license in the state of residence
Physical Demands and Work Environment:
* Must be able to bend, stoop, stretch, stand, and sit for extended periods.
* Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
* The work environment may be stressful at times, as overall office activities and work levels fluctuate.
* Subject to long periods of sitting and exposure to the computer screen.
* May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens
* May be exposed to angry or irate customers, patients, or referral sources.
* Ability to utilize a personal computer and other office equipment.
* Must be able to lift 30 pounds as needed.
* Physical and mental ability to provide clinical assessments
* Ability to travel independently throughout the service area.
* Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
* Mental alertness to perform the essential functions of the position.
Outreach Coordinator
Liaison Job In Albion, NY
Serves as lead and coordinates all program outreach and recruitment activities for direct enrollment of program participants. Enhances participants' ability to access resources available in their communities. This position operates within and contributes to the goal achievement of a work team which is charged with delivery of client services including employment, training, emergency, support, advocacy, and referral services.
Requirements (Education, Experience, Certification, Knowledge, Skill):
Position requires knowledge, experience, and proficiency, demonstrated through up to three years of training and/or work experience in the area of job training and employment or other relevant area, with specific emphasis on the issues of rural, unemployed, previously incarcerated, high school drop outs and farmworker populations.
Position requires working knowledge of computers, and record keeping.
Position Responsibilities:
Acquire full knowledge, including eligibility criteria, of all services available through PathStone.
Maintain and monitor complete and accurate records and files on all Outreach participants.
Compile and submit reports in a timely manner on Outreach Activities.
Recruits and enrolls clients for training and employment opportunities and assists and supports clients in utilizing those opportunities.
Furnish updates on training and employment participants in case management records and meetings.
Analyze and interpret assessment results.
Synthesize labor market information, participant assessment results, and employment barriers to formulate employment and training plan of action.
Assist in development area.
Disseminates program information to employers and service agencies.
Coordinates Case management to ensure goals and objectives are met.
Travel to areas where participants are located to inform, recruit and enroll individuals.
Screen participants to inform and clarify alignment of individual and program goals and objectives.
Ensure participant's eligibility prior to Outreach enrollment.
Initiate development of written individual client employability plan.
Collaborate with agency representatives, community groups, and area employers to determine employment trends and demands, and to facilitate referrals.
Ensure participants receive training & employment services within ten days of enrollment into Outreach program and meet assigned program goals.
Attend assigned conferences, seminars and classes in order to maintain and upgrade skills.
Enhance personal knowledge, skills and abilities.
Seek and act upon performance feedback.
Make appropriate corrections, additions to ensure accurate Outreach Count.
Establish emergency and supportive services network.
Review and Coordinate Completeness of all enrollment and termination paperwork for Outreach Participants.
Review monthly Management Information system reports for accuracy.
Market training programs and develop placement opportunities for job ready participants.
Develops, organizes and conducts Outreach information sessions for potential participants and community members.
Coordinates Outreach among diverse programs to maximize community impact.
Develops and conducts Job Readiness training.
Coordinates and develops training for Outreach Staff as well as for participants.
Working Conditions/Environment:
Position requires flexible work hours, including nights, and weekends.
Work indoor and outdoor.
Driving is routinely required.
Some lifting.
Transportation Requirement:
Position requires automobile, driver's license and insurance.
Last Updated: N/A
Replaces: N/A
Approved: N/A
Community Outreach Specialist
Liaison Job In Rochester, NY
Job
Purpose:
Community Apartment Aide
Liaison Job In Rochester, NY
Hourly Rate: $19.00
ESSENTIAL FUNCTIONS/RESPONSIBILITIES
Provides support and instruction to tenants in areas chosen by the tenant population including financial literacy, computer skills, healthy meals and snacks, kitchen safety, exercises related to encourage health and wellness, or other educational programs geared toward the frail/elderly population, and programming/activities on site and in the community.
Assists Service Coordinator in developing and responsible for implementing person-centered service plans.
Complete all tasks necessary to ensure health and safety of each tenant.
Provide enhanced support for tenants identified as high risk.
Completes daily documentation and other paperwork promptly and accurately.
Attends/participates in general staff meetings, in-service training in but not limited to incident reporting, crisis intervention and how to interact productively with residents and other pertinent agency meetings/trainings.
Work collaboratively with Service Coordinator/Manager and other team members.
Responsible to record time worked at the start and end of each shift and to work the minimum number of accepted hours that you are hired for.
Safely transports people to and from activities following proper procedures when approved to drive.
Ensures adequate supplies are available to support persons served.
Complies with all agency policies and procedures.
Other duties as assigned.
MINIMUM QUALIFICATIONS
18 years of age.
High School Diploma or GED
NYS Driver's License that meets agency policy preferred.
Ability to read and comprehend plans and documentation.
Basic computer skills necessary for communication and documentation.
Ability to handle multiple tasks simultaneously.
Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing.
Lifting requirement 35 lbs.
Why People Inc.?
When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.
Service Coordinator
Liaison Job In Rochester, NY
Full-time Description
Venture Forthe is one of the largest and fastest-growing Licensed Home Care Agencies in Central NY! We are looking to add a Service Coordinator to our team to provide services in the Syracuse area.
The Service Coordinator assists the prospective participant to become a waiver participant and coordinates and monitors the provision of all services in the Service Plan. Services may include Medicaid State Plan services, non-Medicaid federal, state and locally funded services, as well as educational, vocational, social, and medical services. The goal is to increase the participant's independence, productivity, and integration into the community while maintaining the health and welfare of the individual.
Benefits of the position:
Work independently
Hybrid-mostly remote, but may require some in-person visits with clients.
Create a schedule that works for you and your clients
32 hours-40 hours/ week for a 20-25 client caseload
Roles and Responsibilities
The participant is the primary decision-maker in the development of goals, and selection of supports and individual service providers. The Service Coordinator is responsible for assuring that the Service Plan is implemented appropriately and supporting the participant to become an effective self-advocate and problem solver. Together they work to develop and implement the Service Plan, which reflects the participant's goals.
The Service Coordinator assists the participant in the development, implementation and monitoring of all services in the Service Plan. Additionally, the Service Coordinator must initiate and oversee the assessment and reassessment of the participant's level of care and ongoing review of the Service Plan.
Questions that a Service Coordinator should explore with the participant include:
What are the participant's goals?
What can be done to help the participant fulfill his goals?
How can the participant be assisted to become a member of the community?
What can be done to assist the participant to be more independent?
The Service Coordinator must also be an effective advocate for the participant, ensure that the participant is receiving appropriate and adequate services from providers, and maintain quality assurance.
We offer a full benefits package including health insurance with employer contribution) vision insurance, dental insurance, short-term disability supplement, critical illness, FSA/DCA, Health Saving Account, Employer Assistance Program, hospital indemnity, Employee Discount Programs PTO, 401k w/ match, and more, plus room for growth and advancement!
Venture Forthe Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Requirements
QUALIFICATIONS
An eligible applicant for this position would be required to have a valid NYS Driver's license with the ability to travel to where their applicants/participants live. Vetted ability to successfully work independently to submit timely documentation required to complete SC job tasks. Vetted ability to successfully manage community resources required to build Service plans and assist with SC training and resources for the team. Vetted ability to manage a full caseload, proven ability to understand Waiver rules and ability to educate others on said rules.
One of the following 3 options must be met:
1. Persons self-employed as Service Coordinators must be a/an:
Licensed Master Social Worker (LMSW- licensed by the NYS Education Department).
Licensed Clinical Social Worker (LCSW- licensed by the NYS Education Department)
Individual with a Doctorate or Master of Social Work degree
Individual with a Doctorate or Master of Psychology degree
Licensed Physical Therapist (licensed by the NYS Education Department) Registered Professional Nurse (licensed by the NYS Education Department)
Certified Teacher of Students with Disabilities (certified by the NYS Education Department)
Certified Rehabilitation Counselor (certified as a Certified Rehabilitation Counselor (CRC) by the Commission on Rehabilitation Counselor Certification)
Licensed Speech Pathologist (licensed by the NYS Education Department)
Licensed Occupational Therapist (licensed by the NYS Education Department)
AND
Must have, at a minimum, one (1) year of experience providing case management/service coordination, information and referral services and service brokering of community based services for individuals with disabilities and/or Traumatic Brain Injury.
OR
Individual with a Bachelor's degree and three (3) years of experience providing case management/service coordination, information and referral services and service brokering of community based services for individuals with disabilities and/or Traumatic Brain Injury.
OR
An individual with an Associate's degree and 5 years' experience providing case management/service coordination, information, linkages and referral services and service brokering of community-based services for individuals with disabilities and/or Traumatic Brain Injury.
TRAVEL: Ability to travel frequently to client's homes in personal vehicle throughout the Rochester area.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
LIGHT WORK: Exerting up to 20 pounds of force occasionally and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Employee Optional Benefits (Eligibility Criteria)
Health insurance (with employer contribution)
Life Insurance
Vision insurance
Dental Insurance
Short term disability supplement
Critical illness
Flexible Spending Account/DCA
Health Saving Account
Employer Assistance Program
Hospital indemnity
Employee Discount Programs
Sick & Personal Time
401k w/ match, and more, plus room for growth and advancement!
Venture Forthe Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: Venture Forthe, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Salary Description $50,000 annually
SRO Residential Services Coordinator 3
Liaison Job In East Rochester, NY
Parkside Square, a DePaul Community Residence-Single Room Occupancy (CR-SRO) Program, is looking for a passionate mental health professional to join our team for the day shift! The SRO Residential Services Coordinator 3 (RSC 3) provides direct support, advocacy and education to the residents in the program by assisting them with the development of and individualized service plan and then performing and coordinating the services and functions necessary to enhance the resident's autonomy, quality of life and recovery process.
Why work for DePaul?
Make a positive difference in someone's life
Supportive work environment
We value diversity
Opportunity for professional development and career advancement
Excellent benefits and competitive wages
Pay range for this position is $23-$23.60/hour
Responsibilities
Works with the Management staff to provide perspective residents with tours and lunch visits and then provides input to the Admission / Management team with regard to the individual's acceptance in to the program.
Ensure that each resident receives comprehensive service planning in a person-centered approach during the resident's tenure withthe program. This includes the delivery of recovery-oriented services and on-going discharge planning practices. Ensure that each plan is complete and up-to-date in accordance with standards of practice and the NYS Office of Mental Health (OMH).
Conduct / complete quarterly service plan reviews with the resident and his / her support team in an effort to ascertain the resident's progress and to make revisions / updates to the plan when necessary.
Provides teaching, monitoring and recovery-oriented supports to residents in accordance with OMH 595 including the followingrehabilitative services; Assertiveness / Self Advocacy Training, Community Integration / Resource Development, Daily Living Skills Training, Health Services Education, Medication Management and Training, Parenting Training, Rehabilitative Counseling, Skill Development, Socialization, Substance Abuse Services and Symptom Management.
Observe, monitor, document and report resident behaviors as well as their progress in accordance with agency standards.
Maintain accurate and timely resident files, including the documentation of progress notes, the updating of service plans, the maintenance of psychiatric and medical records, as well as other pertinent information relating to the resident.
Ensures that annual appointments for physicals, eye exams, medical specialist appointments (such as OB / GYN appointments) and dental appointments are scheduled and ensures that transportation is arranged for these appointments when necessary.
Works collaboratively with the Resident's Health Home Care Manager and other community service providers to ensure continuity of care for each individual.
Serves as a key liaison between the resident and his / her clinical provider with regard to the monitoring of the individual's mental health and well-being.
Provides direct assistance to the residents with regard to daily living skill training including the upkeep of resident rooms, training in the areas of preparing simple meals and assistance with laundry when indicated.
Helps residents plan for the purchasing of clothes and other necessities.
Works with residents to encourage a healthy connection with family and communities and to develop new supports and interests.
Coordinates and participates in resident's recreational activities when indicated.
Assists the Medication Coordinators with the supervision of resident medications when necessary and assumes dining room responsibilities during breakfast when assigned.
Provide safe transporting of residents when necessary.
Respects and maintains resident confidentiality and demonstrates a caring positive attitude toward all residents (as per respect policy), staff, guests, family members and service providers.
Follow all safety rules and regulations for self, residents and staff.
Attend staff meetings and trainings as required by supervisor.
Works as a member of the residential team for each resident and give relevant input for treatment / support team meetings and continued stay reviews.
Performs any other duties necessary for the effective operation of the program and / or the well-being of the residents.
Qualifications
Education and Experience
: Needs to meet one of the following three criteria:
A. Bachelor's degree in Human Services field plus at least one (1) year of experience working in a Human Services field.
B. Associates degree in a Human Services field plus at least three (3) years of related experience working in a Human Services field.
C. High School diploma / GED plus at least five (5) years of experience working in a Human Services field.
*In addition to the above criteria this position also requires a clean/valid New York State driving record as outlined in DePaul's personnel policy. Must be at least Eighteen (18) years of age.
Work Environment
The schedule for this position is: Sunday-Thursday, 7am-3:30pm.
Benefits
This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, robust Employee Assistant Program, Staff Recognition Program and Employee Discount Program.
DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit, and program need.
Service Drive Coordinator
Liaison Job In Henrietta, NY
Job Details Bob Johnson Buick GMC South LLC - Henrietta, NY Full Time $16.00 - $19.00 Hourly Customer ServiceDescription
Work with service customers to book appointments for loaner vehicles and manage wait lists.
Call customers when their loaner vehicle is available to schedule pickup
Refer calls to the BDC Service department to follow up with customers as needed
Prepare / ensure that loaner vehicles are cleaned and ready for pickup by customers.
Get newly arriving vehicle inventory ready for showroom or service
Assist with other departments and duties as needed.
Qualifications
Requirements
Valid driver's license
Positive, friendly demeanor
Reliability
Desire to grow and advance a career
Community Liaison - Heritage Christian Stables
Liaison Job In Webster, NY
Responsible for recruitment and management of volunteers at Heritage Christian Stables. To promote Heritage Christian Stables in the community and create relationships with key stake holders. To support the mission, vision and values of Heritage Christian Services, Inc. To support the mission, vision and values of Heritage Christian Services, Inc.
This is a part time position - 20 hours per week. Flexibility to include some evenings and weekends.
Pay rate for this position: $17 / hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
Provide point of contact for inquiries from the community
Maintain record keeping for volunteers and community interest
Ensure appropriate documentation is complete and present at outline frequency
Develop and implement routine and enhanced volunteer training
Work in conjunction with the HCS volunteer coordinators and HCS Marketing department
Plan and execute volunteer appreciation events
Participate in community events to promote/attract participation in program
Provide regular communication with program highlights to stake holders (volunteers, riders, families, etc)
Maintains record-keeping systems for management of volunteers
Develop a weekly schedule for volunteers based upon need for each lesson.
Work in collaboration with riding instructor to fill last minute vacancies.
Communicates with other members of the stables team as needed
Qualifications
Minimum of a high school diploma, college degree preferred
Experience in Volunteer Management
Ability to positively interact with participants, volunteers, staff, and community at large
Ability to lift over 30 pounds
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.
Family/Community Services Coordinator
Liaison Job In Geneva, NY
Agri-Business Child Development
Family Community Services Coordinator
ABCD has provided services to migrant, seasonal, and local farm workers' children as well as other urban and rural low-income families since 1946. As a non-profit provider of comprehensive child development services for infants, toddlers, and preschoolers, the agency serves on average over 1,200 children in nineteen rural New York State counties.
*******************************
ABCD is a community of dedicated individuals. As early education leaders, who continually work to make strong, lasting, positive impact on children. At ABCD you will find a dynamic environment and diverse culture that is friendly, welcoming, and collaborative.
ABCD has a current and immediate opening for a fulltime Family Community Services Coordinator!
General role:
Under the direction of the Center Director is responsible for the on-going recruitment and enrollment of center children and for the implementation of Social Services and Parent Involvement areas of the program.
Education / Experience / Employment Requirements :
High School Diploma or GED and Family Development Credential or a plan obtaining Family Development Credential within 18 months of hire date
Ability to work evenings and weekends
Valid driver's license and the ability to travel independently to meetings, trainings; some overnight travel
Spanish/English ability preferred
COVID-19 Vaccination required; valid medical exemption accepted
Benefits:
Employees are immediately eligible for paid holidays
Two weeks of PTO per year; increasing with longevity
Featuring a positive, supportive work environment
Discounts on childcare for employees
Offering a 403B retirement plan and matching after 1 year of service
Offering health, dental, vision, life, and various supplemental insurance choices
Education assistance and tuition reimbursement for eligible staff
EOE/AA Agri- Business Child Development is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, creed, color, religion, gender, sexual orientation, age, disability, marital status or any other status protected by law.
CareBridge Outreach Care Specialist
Liaison Job In Alabama, NY
Work Shift: * Monday - Friday from 8AM - 5PM or 7AM - 4PM. * Work 1 weekend a month * Work 3 holidays a year The CareBridge Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals.
How You Will Make an Impact
Primary duties may include, but are not limited to:
* Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
* Assesses member compliance with medical treatment plans via telephone or through on-site visits.
* Identifies barriers to plan compliance and coordinates resolutions.
* Identifies opportunities that impact quality goals and recommends process improvements.
* Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
* Coordinates identification of and referral to local, state or federally funded programs.
* Coaches' members on ways to reduce health risks.
* Prepares reports to document case and compliance updates.
* Establishes and maintains relationships with agencies identified in appropriate contract.
Minimum Requirements:
Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.
Preferred Skills, Capabilities and Experiences:
* Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred.
* Bilingual candidates preferred.
* For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
* For Carelon - CareBridge business unit, bilingual or multi-language skills may be required.
For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $18.31 to $34.69
Locations: California; Colorado; Illinois; Minnesota; New York
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:
Non-Management Non-Exempt
Workshift:
1st Shift (United States of America)
Job Family:
MED > Care Coord & Care Mgmt (Non-Licensed)
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Veterinary Services Coordinator
Liaison Job In Fairport, NY
Full-time Description
We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a Veterinary Resource Coordinator. The Veterinary Resources Coordinator's role is to provide guidance and support to families and our community looking for access to veterinary care, low cost spay/neuter services, and TNVR.
Schedule: Full-time, Monday (7 AM - 11 AM), Tuesday - Friday (7 AM - 5 PM). Subject to change.
Essential Job Duties:
Provide high quality customer service
Provide families with guidance, support and compassionate care through veterinary resources
Establish rapport and trust with in our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners
Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments
Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care
Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner
Process and schedule SNIP applications and communicate with clients as needed
Exercise patience and empathy when working with difficult, emotional or angry people
Act as a liaison between the veterinary clinic, admission counselors, Director of Admissions and Community Resources, and shelter managers
Working in conjunction with Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year
Contribute to and participate in the planning and execution of community events
Maintain monthly reports and statistics for current programs
Create monthly invoices for volume clients
Communicate with, educate, and schedule appointments for public TNVR clients
Maintain good housekeeping
Comfortably handle both dogs and cats for intake and discharge purposes
Carry out responsibilities in accordance with the company's policies and applicable state and federal laws
Observe all safety rules and regulations for self and others
Perform other duties as requested
Requirements
Education and Experience: High school diploma or equivalent. 2-3 years of customer service experience preferred. Veterinary and animal care experience strongly preferred. A combination of education and experience will be considered if aligned with the position.
Skills: Ability to communicate effectively in a high call volume environment. Proficient in Microsoft Office. Excellent attention to detail. Strong interpersonal skills with a positive and compassionate attitude. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent communication skills. Able to prioritize tasks and adapt to change.
Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
Must Align with the Company Mission, Vision and Core Values:
Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.
Vision: A just and compassionate world for all animals.
Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work - voluntarily offering time or money, no matter the amount - to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.
Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
Commitment: We are steadfast in our efforts to achieve our mission.
Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
Respect: We are considerate and show professional regard for all aspects of our work.
Commitment to Diversity
At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.
EOE/ADA
Salary Description $19 - 22/hr., commensurate based on experience
Community Outreach Specialist
Liaison Job In Rochester, NY
Job Purpose:
Act as a community representative for the agency, promoting agency services and providing epilepsy specific assistance and support to individuals served and living with Epilepsy.
Essential Functions:
Respond to and assess Information & Referral calls for potential service eligibility
Links and refers consumer to supports and services
Oversee service delivery and reporting requirements for Central DDSO FSS contract.
Respond to requests from community agency/organizations and attend health fairs/community fairs, providing agency information, education and awareness
Keep up-to-date on current changes in the Epilepsy community
Coordinate events surrounding National Epilepsy Awareness Month in November
Participate in agency special events when possible
Complete required documentation and reports -
Quarterly contract reports, etc.
Other duties as assigned:
Education and Experience:
An Associate Degree in a health and human services field and one year of experience providing information, linkages, and referrals regarding community-based services for individuals with disabilities. Or
3-5 years' experience providing information, linkages, and referrals regarding community-based services for individuals with disabilities.
Must possess and maintain a valid NYS Driver's License; a vehicle is required to perform the job.
Ability to work independently and in the community
Physical Demands:
Must be able to talk, hear, walk, twist, bend, use hand to finger; sit for extended periods of time.
Specific vision abilities required by this job include
o Close vision
o Ability to adjust focus
o Ability to view computer screens and use fingers for key board
Ability to train in and perform all required trainings for this position
While performing the duties of this position, the employee travels by automobile and will be exposed to changing weather conditions.