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Leasing Agent skills for your resume and career

Updated January 8, 2025
4 min read
Leasing Agent Example Skills
Below we've compiled a list of the most critical leasing agent skills. We ranked the top skills for leasing agents based on the percentage of resumes they appeared on. For example, 27.5% of leasing agent resumes contained customer service as a skill. Continue reading to find out what skills a leasing agent needs to be successful in the workplace.

15 leasing agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how leasing agents use customer service:
  • Deliver and provide oversight of staff delivery of respectful and timely customer service to residents and family members.
  • Received numerous customer service awards and closed sales successfully; performed assigned duties with professionalism and accuracy.

2. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how leasing agents use property management:
  • Participated in continuing education programs, and in-house training sessions in an effort to further my understanding of property management practices.
  • Assist the Property Manager with establishment of Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operation Manual.

3. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how leasing agents use yardi:
  • Acted as the YARDI system specialist in charge of all coding, invoices, data information entrance of all resident information.
  • Collect rental deposits and assisting with posting them in the management database (YARDI).

4. Rent Payments

Rent Payments are a fixed amount through a contract made by the tenant and the landowner in return for being able to live in the property. They are mostly done on monthly or weekly basis.

Here's how leasing agents use rent payments:
  • Greet residents Excellent phone etiquette Show apartments Record maintenance requests Lease agreements Followup with potential residents Collect/record rent payments Market/advertise
  • Processed rent payments daily and established payment arrangements if necessary.

5. Background Checks

Here's how leasing agents use background checks:
  • Processed rental application information, prepared leases, performed credit and background checks and finalized application process for consumers.
  • Determined and certified the eligibility of prospective tenants, following government regulations including background checks.

6. Apartment Homes

Here's how leasing agents use apartment homes:
  • Investigate prospective residents financial and credit status to determine eligibility for leasing apartment homes.
  • Leased apartment homes, qualified prospective residents and completed required paperwork.

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7. Process Applications

Here's how leasing agents use process applications:
  • Greet prospects and qualify by covering all criteria Update availability reports, process applications for approvals.
  • Process applications by checking credit, rental verification, and income verification.
Select Skills To Add To Your Resume

8. Property Tours

Here's how leasing agents use property tours:
  • Assist applicants by giving property tours, answering telephone calls, preparing applications paperwork and communicating leases and community policies.
  • Provided prospective tenants with pricing, availability, property tours and neighborhood data for consideration of leasing potential properties.

9. Resident Retention

Here's how leasing agents use resident retention:
  • Completed all aspects of apartment rentals, other responsibilities resident retention activities, marketing and light clerical administrative duties.
  • Assisted the Community Manager in implementing resident retention and renewal programs; provided recommendations for minimizing apartment vacancies.

10. Vacant Apartments

Here's how leasing agents use vacant apartments:
  • Maintain apartments by enforcing occupancy rules, inspecting vacant apartments and completing necessary repairs.
  • Showed potential renters vacant apartments and rental property and explained leasing agreement.

11. Evictions

Here's how leasing agents use evictions:
  • Contacted customers regarding sensitive issues such as evictions and collections with proper follow-up for timely payment.
  • Processed all court related documents and evictions and ensuring that all responsibility is correct.

12. Appropriate Paperwork

Here's how leasing agents use appropriate paperwork:
  • Used computer program to complete appropriate paperwork for leases and input information accurately on a timely basis.
  • Complete appropriate paperwork and input information on current system accurately and on a timely basis.

13. Credit Checks

Here's how leasing agents use credit checks:
  • Gathered and processed personal information to complete background and credit checks necessary for apartment application approvals.
  • Conduct credit checks and income verification on prospective residents while maintaining complete confidentiality.

14. Apartment Community

An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.

Here's how leasing agents use apartment community:
  • Maintain accurate monthly records on leases/renewals that will consistently help to improve and implement policies within the apartment community.
  • Prioritized and delegated daily clerical operations to provide exceptional customer service to an apartment community of over 144 tenants.

15. Guest Cards

Here's how leasing agents use guest cards:
  • Maintain folders for courtesy officer reports, weekly pest control, dispositions of former residents, and prospective resident guest cards.
  • Interacted with prospective residents via phone, email, and in person and complete Guest Cards for each initial interaction.
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What skills help Leasing Agents find jobs?

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List of leasing agent skills to add to your resume

Leasing Agent Skills

The most important skills for a leasing agent resume and required skills for a leasing agent to have include:

  • Customer Service
  • Property Management
  • Yardi
  • Rent Payments
  • Background Checks
  • Apartment Homes
  • Process Applications
  • Property Tours
  • Resident Retention
  • Vacant Apartments
  • Evictions
  • Appropriate Paperwork
  • Credit Checks
  • Apartment Community
  • Guest Cards
  • Community Events
  • Lease Applications
  • Lease Apartments
  • Scheduling Appointments
  • Occupancy Rate
  • Market Surveys
  • Credit Reports
  • Product Knowledge
  • Telephone Calls
  • Security Deposits
  • Craigslist
  • Application Fees
  • Bank Deposits
  • Rental Agreements
  • Availability Report
  • Lease Contracts
  • Rental Properties
  • Model Apartments
  • Market Competition
  • Tenant Complaints
  • HUD
  • Lease Paperwork
  • Renewal Notices
  • Rent Collection
  • Resident Complaints
  • Lease Agreements
  • Develop Rapport
  • Community Policies
  • Onesite
  • Customer Queries
  • Customer Complaints
  • Advertising Vacancies
  • Lease Terms
  • Rental History
  • Vacant Properties

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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