Leader Jobs in Waterford, MI

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: The Facilities and Janitorial Lead will manage our workplace's cleanliness, functionality, and organization. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Facility Operations & Maintenance: Conducts daily cleaning and maintenance tasks, including vacuuming, mopping, dusting, sanitizing surfaces, and waste management Ensures restrooms, bathrooms, public spaces, common areas, and office spaces are clean, stocked, and in good condition Manages minor maintenance tasks such as replacing light bulbs, unclogging sinks, and troubleshooting minor facility issues Monitors and reports larger maintenance needs to the VP of HR Develops and implements facility maintenance schedules and operational procedures Sets up and cleans meeting rooms, break areas, and event spaces as needed Vendor and Contract Management: Coordinates and oversees scheduled maintenance, repairs, and vendor performance Evaluates vendor effectiveness and ensures cost-efficiency while maintaining service quality May assist with the identifying of vendors, contract negotiations, and service agreements for third-party service providers, such as janitorial, HVAC, electrical, plumbing, and general maintenance contractors Office Supply and Inventory Management: Coordinates with internal teams to ensure supply needs are met and stocked appropriately Orders and replenishes office supplies, cleaning products, and maintenance materials Keeps supply areas organized and tracks inventory levels to prevent shortages Will perform additional responsibilities when required Requirements: What You'll Bring: 3+ years of experience in facility management or a related field Demonstrated experience overseeing facility operations, vendor negotiations, and maintenance planning Knowledge of general facility maintenance needs, building equipment maintenance, and maintenance planning/schedules Experience managing work orders and proficiency in computer systems Self-motivated and proactive attitude with excellent attention to detail and a high sense of urgency and responsibility Availability for after-hours emergencies or urgent facility matters as needed Ability to work independently and as part of a team A high degree of initiative and self-motivation Strong organizational skills with the ability to manage multiple tasks and prioritize competing demands Ability to establish and maintain cooperative working relationships with team members and colleagues Strong problem-solving and decision-making skills in facility operations Ability to maintain and oversee compliance standards for workplace safety and building codes Maintains confidentiality of proprietary information Comfortable with office pets (cats, dogs) Not required but nice to have: Experience with managing special projects, including office renovations or process improvements Physical Demands and Work Environment The physical demands described here represent those that a Team Member must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member is regularly required to sit and talk or hear. The Team Member is frequently required to use their hands to handle or feel. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must lift and/or move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment characteristics described here are representative of those that a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance Discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1

*Hybrid (Detroit, MI)* *Contract-to-Hire* *$100,000+* Serves as a technical specialist to lower-level engineers. Acts as a liaison between development teams, business teams and IT capability teams to ensure feature delivery happens on time and upholds technology standards. Provides technical expertise in the establishment and implementation of standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems, and applications across the enterprise. Keep up to date on technology trends and may participate in the establishment and implementation of standards and guidelines that guide the design of technology solutions. Will act as a first level supervisor and review, mentor, and evaluate the performance of individual team members. This is a senior-level highly technical role with potential responsibility for managing a small team of more junior engineers. *Minimum Qualifications:* * Bachelor's or MS degree in Computer Science or related field preferred * 2+ years' experience as a technical lead or manager of an agile team * Experience supporting a 24x7, high availability application with hundreds or thousands of users. * Experience with multiple areas of our platform as a developer or maintainer: OpenShift/Docker; Command Line/Batch Scripting and jobs running using a batch scheduler; Spring/Spring Boot; Angular 9; WebLogic; Oracle Databases; Kafka/Message Queues; AWS; Bitbucket/Gitlab and Git Flow CI/CD concepts; Automation using Jenkins or similar *Responsibilities:* * Primary technical lead for for DevOps/SRE team supporting a major application with 24x7 availability and tens of thousands of users * Code Deployments using CI/CD and organizing deployments with capability teams * Triage and communicatdion of issues reported by monitoring, users or other sources, including incident management and communication to senior leaders * Support and development of our internal CI/CD and test automation libraries used by multiple squads * Managing environment KPIs, uptime and maintenance activities - potentially with off hours activities * Management of workflow for the team using Jira * Visionary for future devops/automation activities *What's In It For You…?* * Work for the largest headquartered savings bank institution in the state of Michigan. * Gain visibility to upper management while working on business-critical needs. * Exposure to other business lines and working with other important stakeholders in the organization. * Monthly lunches with your Brooksource recruiter during the open-ended contract to receive and deliver position feedback. *ABOUT EIGHT ELEVEN:* At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. Job Type: Full-time Pay: $55.00 - $75.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Ability to commute/relocate: * Detroit, MI 48243: Reliably commute or planning to relocate before starting work (Required) Work Location: Hybrid remote in Detroit, MI 48243

As Program Operations Team Lead, your essential job functions will include the following: Operational Management of Key Program Elements and Specialty Areas Billing, claims, and reconciliation with Tire Manufacturers and OEM Price Match Guarantee Program Aftermarket Warranty Program Tire Manufacturer Promotions Tire Distributor Maintenance, Communication, and support Tire Pricing Operations support Marketing fund account management, reporting, and reconciliation Communications including announcements and newsletters to OEM, Tire Manufacturers, and Tire Distributor field personnel Management of Assigned Specialty Areas Ensure that Program Elements managed by the Program Operations team meet the contractual agreements between AMI and the OEM. As necessary, work with appropriate Program Operations subject matter experts for assigned Specialty Area(s) to manage the program's operations. Serve as the primary OEM contact for all OEM program operations information. Examine and implement opportunities to improve processes, promoting effective communication and efficient program execution. Management of Special Projects and Initiatives Manage and execute assigned special projects in support of the Key Program Elements Lead communication with cross-functional areas. Manage daily project scope, communication, and implementation. Coordinate resources to facilitate the implementation of special projects. Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives. Leadership, Mentoring & Coaching Manage and lead Program Operations associates to drive results and process efficiencies. Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives. Supervise day-to-day operational responsibilities. Complete a performance evaluation of each team member and recommend appropriate action such as promotions, coaching, merit increases, and termination. Determine staffing needs, interview potential candidates, and make recommendations to the management team for individual hires. Other Duties as Assigned. Position Requirements 1+ years of experience in product management, project management, program management, product development, marketing operations, or similar is required. Experience managing a team in a complex customer-faced environment is required. Strong verbal and written communication skills are critical to success and are required. Ability to present thoughts, ideas, and concepts clearly in formal and informal venues is required. Attention to detail, and thinking systematically, are critical to success and are required. The ability to perform and thrive in a fast-paced environment is required. Proficiency in Microsoft Office (Outlook, Excel, and Word) is required. Proficiency with PowerPoint is a plus and a willingness to learn is required. Ability to build, maintain, and leverage business relationships, both internally and externally, is required. Competencies Required Results Orientation Agility Initiative Influence Customer Focus Business Acumen Consults Widely Monitors Progress Measures Output by Others Weighs Alternatives Empowers Others Physical Job Requirements Continuous viewing from and inputting data to a computer screen. Sitting for long periods. Travel as necessary (approximately 10%). Drug Policy AMI is a drug-free environment.All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

ECPMO Program Monitoring & Reporting Lead is responsible for leveraging data analytics to oversee, analyze, and optimize change management programs relating to the performance of the Target Operating Model within the ECPMO. This role will be responsible for setting up and owning data analysis and reporting, predictive and prescriptive analytics, and monitoring change performance. This data will come from multiple tools and processes and include both manual and automated data sources. All data collected will be aggregated, turned into insights, and shared with executives across the enterprise for process improvement opportunities/recommendations. Recommendations and process improvement opportunities will be tracked to ensure optimal performance. In addition, these insights will inform the creation of OKRs. In addition, this role will create quality and productivity activities to ensure the Target Operating Model effectively meets business objectives and enhance the productivity and quality of outputs to bridge the gap between theoretical change management strategies and practical application. Position Responsibilities: Program Analytics Partner with internal ECPMO stakeholders to gather reporting requirements as well as establish a routine for receiving reporting. Collect, analyze, and interpret data from various change management activities to assess their performance against key performance indicators (KPIs). Develop and maintain dashboards, scorecards, and reports that provide insights into the effectiveness of change programs. Use predictive models to forecast outcomes of change initiatives, helping to anticipate risks or opportunities. Support analysis of key data points to monitor the overall health of the program efforts, customer incidents and other metrics as it related to monitor and control activities relating to reporting. Support program adoption and continuous improvement activities Provide data-driven insights to senior leadership to support strategic decision-making regarding change management. Ensure that changes introduced do not compromise the quality of the product or service. This includes monitoring the implementation of changes to maintain or improve productivity metrics. Identify inefficiencies in current processes and works on strategies to improve them. This involves analyzing workflows, suggesting modifications, and overseeing the implementation of these improvements within the change management framework. Define, track, and report on key performance indicators (KPIs) related to quality and productivity before, during, and after changes are implemented. This helps in measuring the impact of changes and in making data-driven decisions. Act as a liaison between different departments or stakeholders to ensure everyone understands the implications of changes on productivity and quality. This includes regular updates, feedback loops, and problem-solving sessions. Monitoring and Continuous Improvement Track the progress of change programs in real-time, identifying deviations from plans early. Monitor adoption rates, employee engagement, and other critical metrics to gauge the success of change efforts. Lead initiatives to refine change management processes based on analytics insights. Develop or enhance frameworks for measuring the impact of change on organizational performance. Advocate for and implement a culture of continuous improvement where feedback is actively sought, and processes are regularly reviewed for potential enhancements. ECPMO Support, Partnership and Collaboration Partner with the ECPMO and other partners to ensure the process the feedback loop and continuous improvement programs are performing as expected. Support and foster a common understanding and vision for the change among all partners to ensure alignment. Support and equip all involved with the necessary skills for managing and adapting to change where possible through feedback and continuous improvement. Support and may lead periodic reviews with partners to evaluate the effectiveness of the change management process and make necessary adjustments. Facilitate feedback from those affected by the changes to understand the real-world impact and to refine change management processes. Communicate complex analytical results in an understandable manner to stakeholders at all levels. Facilitate discussions around data-driven insights to guide program adjustments or policy changes. Other duties as assigned Position Qualifications: Bachelor's Degree from an accredited university in Business, Finance, or other related degrees OR High School/GED with 6 years of progressively responsible Project/Program experience 6 years of experience in a monitoring and control function within a complex organization, ideally in a regulatory environment 6 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time 5 years of experience demonstrating end-to-end enterprise level dashboard/metrics creation experience supporting change events. 5 years of experience analyzing and interpreting data from various sources 4 years of experience with the ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages 4 years of experience creating and communicating strategies at all levels of the organization. Highly effective at building, nurturing, and leveraging relationships 3 years of experience with visualization software such as PowerBI and/or Tableau 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred) Work Best Category: Category C - Days in the office will either be designated days or will vary week to week from 2-5 days Hours: 8:00am - 5:00pm Monday - Friday. This position offers a hybrid work model that includes onsite and remote days as determined by the manager. Salary: To Be Determined Based on Individual Experience About Comerica We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure. Upon offer, Comerica conducts a comprehensive background and fingerprint check. NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act. Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico. Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

Epitec is seeking a SAP S/4HANA Project Manager (Cutover Lead ) to manage the transition of our client's business operations. *** Its a W2 Role , C2C not accepted *** SAP S/4HANA Cutover Lead - MMP (Material Management Platform) Transformation Program Cutover Lead to manage the transition of business operations to a new SAP S/4HANA environment. The ideal candidate will be responsible for planning, coordinating, and executing the cutover activities across multiple workstreams, ensuring a seamless transition with minimal disruption to business operations. Key Responsibilities: Cutover Planning & Execution Develop and manage the cutover strategy, plan, and detailed execution roadmap for SAP S/4HANA implementation. Define and coordinate cutover governance, roles & responsibilities, and stakeholder alignment. Work with business, IT, and third-party vendors to ensure alignment on cutover activities. Identify and mitigate risks associated with system downtime, data migration, and business continuity. Develop and execute mock cutovers to validate and refine the cutover approach. Data Migration & System Readiness Coordinate with data migration teams to ensure timely and accurate data transfer. Validate that all SAP S/4HANA system configurations and integrations are ready for go-live. Ensure that all necessary pre-cutover and post-cutover activities are completed on schedule. Testing & Hypercare Oversee cutover testing, dress rehearsals, and dry-run execution. Work closely with the testing teams to ensure system stability post-cutover. Lead hypercare support post-go-live, ensuring smooth transition and issue resolution. Stakeholder & Change Management Collaborate with business leaders, IT teams, and project managers to ensure seamless execution. Communicate cutover status, risks, and contingency plans to senior leadership and stakeholders. Drive user adoption by coordinating training and support for end-users. Skills Required: SAP Activate Project Manager Certification is mandatory Strong knowledge of SAP S/4HANA and related modules (e.g., MM, PP, etc.). Hands-on experience with SAP Activate methodology and agile project management. Familiarity with SAP Fiori, Business Process Automation, and SAP Cloud solutions. Experience managing SAP integrations with third-party applications. Experience Required: 8-12 years of SAP project management experience, with at least 3+ years leading SAP S/4HANA projects. Expertise in managing complex SAP deployments, including multi-country rollouts. Proven ability to lead cross-functional teams in a global, multicultural environment. Strong communication skills with a focus on risk management and mitigation. Experience Preferred: Experience in Automotive/Manufacturing Industry Certifications Preferred: PMP (Project Management Professional) or PRINCE2 SAFe Agile Certification

The Group Leader is responsible for overseeing daily manufacturing operations, ensuring safety, quality, productivity, and efficiency within the production team. Reporting to the Production Manager, this role leads and supports Team Leaders and hourly employees, fostering a culture of continuous improvement, accountability, and collaboration. The Group Leader plays a critical role in executing production plans, meeting operational targets, and aligning activities with the company's long-term business strategy. This is a second shift opportunity in Lapeer, Michigan facility (2:00 pm - 11:00 pm). Key Responsibilities Supervise daily production operations to meet Safety, Quality, Delivery, and Cost (SQDC) performance metrics. Monitor and enforce adherence to standard operating procedures (SOPs) and best practices to maintain efficiency. Lead daily meetings with teams to review priorities, set expectations, and address operational concerns. Support schedule attainment by verifying production plans and tracking progress against daily targets. Champion a strong safety culture by identifying and correcting unsafe behaviors and conditions. Enforce compliance with OSHA regulations, Lockout/Tagout (LOTO) procedures, forklift operation standards, and company safety policies. Conduct safety audits, inspections, and training to ensure employees operate in a safe environment. Apply Lean Manufacturing and Masco Operating System principles to drive operational improvements. Work with cross-functional teams to identify process improvement opportunities and implement best practices. Provide coaching and guidance to Team Leaders and hourly employees to improve performance and skill development. Build strong relationships with employees to foster trust, engagement, and a high-performance culture. Coordinate workforce planning, including staffing levels and scheduling to meet production demands. Track and approve employee time and attendance in UKG Kronos to ensure accurate payroll processing. Monitor labor productivity, material usage, and scrap rates to control costs. Qualifications High school diploma or GED required; associate or bachelor's degree in a technical or business field preferred. Minimum of 5 years of experience in a supervisory or leadership role within a manufacturing environment. Knowledge of Lean Manufacturing principles, Daily Management, and Material Flow. Experience with problem-solving tools such as PDCA, Kaizen, and SMED. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint). Experience with ERP systems such as SAP is a plus. Strong leadership skills with the ability to motivate and develop a diverse workforce. Effective communication skills (verbal and written) to interact at all levels of the organization. Ability to analyze data, troubleshoot issues, and make data-driven decisions. A proactive mindset with strong problem-solving and organizational skills. Commitment to fostering a culture of safety, quality, and continuous improvement. Willing and able to flex shifts as required to cover business needs. Willing and able to travel domestically 5%. Physical & Work Environment Requirements: Ability to work in a manufacturing environment, including standing for long periods and exposure to varying temperatures. Must be able to visually inspect products, operate technology, and manage multiple priorities in a fast-paced setting.

Our client, a leading automotive part manufacturer, is seeking a Production Manager to join their team. As a Production Manager, you will be part of the Operations Department, supporting the manufacturing team. The ideal candidate will have strong leadership, problem-solving skills, and a results-driven approach, which will align successfully with the organization. Job Title: Production Manager Location: Auburn Hills, MI Pay Range: $90,000 - $100,000 + 5% bonus potential What's the Job? Collaborate with cross-functional teams to set production objectives and meet company goals. Plan and organize workflow to meet quality standards and deadlines. Monitor daily production operations, identifying and resolving issues proactively. Lead, supervise, and evaluate production personnel to ensure high performance. Ensure production output meets established quality and safety standards while meeting OEM requirements. What's Needed? 3-5 years of production management experience in an automotive manufacturing environment. Proven ability to manage teams and drive performance in a production setting. Experience working with Tier 1 and Tier 2 OEMs, ensuring compliance with their manufacturing standards. Strong analytical and problem-solving skills with attention to detail. Proficiency in ERP systems for tracking and reporting. Excellent organizational, leadership, and communication skills. What's in it for me? Competitive salary and benefits package. Opportunity to lead and develop a high-performing production team. Exposure to cutting-edge manufacturing processes and technology. Career growth and professional development opportunities. A collaborative and fast-paced work environment.

Greetings, My name is Rajat Sharma from Compunnel Inc. I saw your profile in one the job boards and feel that your skills and professional experience would be a good fit for a position with one of our premier clients. Please review the below. if you are interested in this position, please forward your update resume for immediate consideration. Title: SAP Basis -Lead Location: Auburn Hills, Michigan MI- Hybrid- two days to office per week Duration: - Contract JOB DESCRIPTION: 15 yrs of experience in SAP as Lead and good in communication Experience should have SAP Basis, Audits, and integration Will be SPOC for SAP operations related topic and will coordinate with different team facilitate the need Knowledge of ITIL processes and best practices Familiar with security and compliance standards eg GDPR SOX Design and implement integrations between SAP and other enterprise systems Collaborate with IT and business teams to understand integration requirements Ensure data integrity and seamless data flow across integrated systems Conduct internal and external SAP audits to ensure compliance with industry standards and regulations Develop and implement audit plans procedures and controls Identify and mitigate risks related to SAP systems and processes Skills Mandatory Skills : Non SAP Solutions, OS Administration for SAP Systems, SAP Basis Advanced Operation, SAP Basis Core, SAP Performance Management

Job title: 2nd Shift Lead Process Technician - Injection Mold (Plastics) Shift: 4pm to12 midnight M-F with OT as needed Reports to: Operations Manager /Plant Manager Job purpose: To facilitate acceptable shift productivity and effectiveness while promoting a safe and positive working environment for all shift employees Duties and responsibilities : Direct supervision of all shift employees. Using the production scheduling software , be able to schedule operators to specific work centers as well as manipulate scheduled production run information and create production schedules as needed through . Complete shift employee performance evaluations monthly Part file management / tool specific data management. Pro Scan Safe operation of typical material handling equipment such as a powered lift truck and pallet jack. Troubleshoot molding defect causes and remedy any issue using a systematic approach to process changes. Maintain clean, organized and safe work areas Understanding and implementation of company goals and objectives Understanding of the quality expectations of the parts molded Review production schedule Controls and monitors processes Maintain part files and approved process' Preventative tool maintenance Prep for the next shift Record downtime in QAD Maintain tool PM log/lot folder Load/unload tools from tool makers trucks (not shipping) Fill out supervisors notes each day Process monitoring log (twice per shift) Install/remove paperwork (at MC) Communicate with quality to ensure part quality Basic robot operation 5S Maintain the ISO9001-2015 - IATF 16949 pertinent to the production area FIFO Qualifications: High School graduate Excellent attendance Positive Attitude Prior experience as an injection molding process tech Prior experience in a leadership role Excellent communication skills Excellent organizational skills Basic mathematics skills Safe working practices Powered industrial lift truck driving experience Computer skills Job Type: Full-time Pay: $25.00 - $28.00 per hour Experience: Manufacturing: 3 years (Required) Ability to Commute: Brighton, MI 48116 (Required) Work Location: In person

A growing electronics manufacturer in Shelby Township is seeking a 2nd Shift AOI Operator to join their team. This is a contract-to-hire opportunity with strong potential for long-term growth. You'll be working in a clean, state-of-the-art facility with a relaxed, focused atmosphere-a setting where employees are trusted to do their best work with minimal distractions. Position Overview: Operate Automated Optical Inspection (AOI) systems to inspect electronic components and circuit boards Identify and report defects such as soldering issues or misaligned parts Document inspection results and collaborate with the quality team Ensure AOI equipment is cleaned, calibrated, and functioning properly Work closely with production and engineering teams to maintain quality standards Qualifications: 1+ year of experience in SMT electronics assembly (preferred) Familiarity with IPC-A-610 or J-STD-001 is a plus Comfortable using Windows-based software (Excel, Word) Strong attention to detail and a commitment to quality High school diploma or GED required Compensation & Schedule: Pay: $16-$20/hour based on experience + Shift Premium Monday-Thursday, 2:30pm-12:00am Friday, 2:30pm-6:30pm (based on production needs) Overtime opportunities available Benefits (Once Hired): Medical, dental, and vision coverage Paid holidays & paid vacation time Excellent potential for advancement within the company Ready to take the next step in your career? Apply today to learn more and see if this opportunity is the right fit for you.

Fulltime 3rd key responsible for opening and closing the store, customer service skills, receiving and stocking product, cleaning and organizing store and have excellent selling skills.

About Us: At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Position Summary: The IT Site Lead is responsible for providing reliable and efficient regional DIT support across North America, ensuring DIT services meet performance, availability, and support targets. This role collaborates with global and regional IT teams and external service providers to support solutions aligned with DITs strategic objectives. The IT Site Lead also oversees local IT infrastructure security, patch management, and compliance while acting as the local contact for IT-related projects and regional solutions. This role requires technical expertise, a strong service orientation, and a proactive approach to problem-solving to maintain optimal DIT support and infrastructure operations. Job Accountabilities: IT Support * Provide 2nd line support for incidents and problems the 1st line support team could not solve. * Troubleshooting hardware and software problems * Closing out local helpdesk tickets in a timely manner * Administering local business user accounts for new and reassigned colleagues in Active Directory, as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD * Work with vendors and internal teams to implement tool enhancements and upgrades. Onsite hardware management * Support and servicing of local networks, Communication lines, PCs and laptops, VoIP phones, conferencing, and other IT equipment. * Configuring and installing new images on laptops and desktops. * Support the management of the regional IT infrastructure, including physical access to IT infrastructure, remote access, file servers, and data backups, and ensure the secure return of/and disposal of IT equipment containing data based on the organization's policies and guidelines. * Monitor the performance of the local IT infrastructure, ensuring that it is optimized, and that future capacity planning is undertaken. Collaboration * Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model. * Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. * Recommend improvement opportunities and manage execution of approved initiatives that support Quaker Houghton and DIT goals. Documentation * To maintain comprehensive documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database Education: * Bachelors Degree and or relevant working experience. What's in it for you: * Competitive pay programs with excellent career growth trajectory * Hybrid work environment * Opportunities to see your efforts contribute toward the success of the business. * Work for a global leader in the industrial process fluids industry Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veterans status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email

Installation Site Leader A global industry leader with a state-of-the-art facility in Brighton, MI area is currently seeking several Install Site Leaders for Long-Term opportunities with their growing company. These are excellent opportunities for Project Manages or Senior level Field Service Technicians to work for a company that offers great benefits and long-term stable employment. Summary: The Site Leader oversees equipment build and installation at company and customer facilities. They ensure readiness, manage onsite activities, and act as the main point of contact for installation-related tasks. The Install Site Leaders income is anticipated to be based on each candidates experience and education. We will pay more for the right skills and experience. All well qualified candidates will be considered regardless of pay rate. We offer excellent benefits including great medical, dental, 401k, paid time off and more. Qualified Site Leaders will have most, if not all, of the following skills and experience: * 5+ years of Site Management (or Project Leadership/Project Engineering) experience with large scale capital equipment design, build and installation of capital equipment is required- particularly with an emphasis on industries with Powertrain or Body-in-White emphasis. * 3+ years of automotive or closely related capital equipment industry. * Solid customer focus and demonstrated abilities leading a project team from cradle to grave for complete automotive facilities (i.e. building and equipment) is strongly desired- will consider similarly high valued projects in similar industries. * Solid skills with schedule management, budgets, administering contracts, and managing subcontractors is required. * Solid skills with MS Project or similar project management software's are required. * Basic skills with AutoCAD or other design software is a strong advantage. * A BS in Mechanical Engineering, Electrical Engineering, or closely related engineering degree is strongly preferred. * Site based travel- this position will have a site focus- 60-70% of time will be spent at various customer sites (predominantly nationally within the US- some Mexico * Must be able to work in the United States (No H-1 sponsorship or student visas considered) * Must be able to complete standard pre-hire checks including background check, education verifications, drug screen, etc.

(Basic Job Function) : In alignment with the mission, programs and initiatives of MSU Extension, delivers research-based information to program participants through various methods and/or provides support and coordination of MSU Extension programs. Unit Position Summary Michigan State University Extension is committed to fostering a welcoming and inclusive organization, which requires all staff to contribute towards a vision for success. Diversity, equity, and inclusion are central to our work, regardless of title or position within the organization. This means that all staff at MSU Extension are dedicated to the following: We work together to ensure that programming is delivered to diverse audiences, produces equitable impacts for all participants, and demonstrates partnership and inclusion for all groups. We embrace that it is everyone's job to create a culture that promotes diversity, equity, inclusion and belonging. We ensure that every team member is prepared with the skills and resources to contribute to our welcoming and inclusive culture. We foster inclusion by recognizing and valuing diverse perspectives, skills, experiences, and work to create equal access to programming for communities. We commit to continuous learning for diversity, equity, and cultural competency, in order to achieve inclusive excellence. We understand that diversity, equity, and inclusion are essential elements to our work and are vital to the organizational culture and programmatic success of MSU Extension. We embrace a culture of understanding, coaching and feedback towards achieving a vision of success for the entire organization and its staff. Together we will achieve success and we commit to these goals in our work, continued education, and ongoing efforts. Position Summary: As part of the educational staff, the Summer Camp Edu-Leader will lead the learning experience for groups of youth during 9 weeks of science-themed camp promoting MSU Tollgate's mission. We are seeking staff with a background in one or more of the following areas: education, agricultural science, animal science, cooperative games, music, food science, entomology, forestry, gardening, fisheries and wildlife. This is a 10-week position with one week of training prior to the start of camp. It runs June 9-August 22. There is no camp the week of June 30-July 4. For more information about Summer Farm Camp at MSU Tollgate Farm and Education Center, visit our webpage at https://www.canr.msu.edu/tollgate/camps/ ESSENTIAL DUTIES & RESPONSIBILITIES: • Implement experiential science curriculum and programming for students of various ages at appropriate levels using research-based methods. • Observe behavior in daily camp life, encourage positive social interactions between campers, and deal appropriately with any improper behavior • Be responsible for the safety of campers, teen volunteers, fellow staff, and self. • Respond appropriately to health, safety, and any camper concerns, including food allergens. • Attend in-service training. • Work with camp staff to plan activities. • Organize, assemble, and be responsible for equipment needed for instruction. • Handle farm animals and work in proximity with wildlife. • Communicate with parents, the public, and MSUE staff appropriately. • Lead aftercare one day per week from 4-5:00 pm. • Assume any task or responsibility necessary for a successful camp operation as assigned by the camp director. Desired Qualifications • Comfortable and interested in working with elementary, middle, and high school-aged youth. • Past experience working with youth in formal or informal settings (school, nature center, summer camp, scouts, etc.). • Demonstrated knowledge of the natural world. • Experience working in close proximity to wildlife and farm animals. • Ability to work willingly in all weather (including summer heat and/or rain). • Be comfortable with and/or interested in agriculture, gardening, plant science, entomology, fisheries and wildlife, and animal science. • Ability to be physically active for an 8-hour day. • Demonstrate commitment, reliability, punctuality, and responsible behavior at previous positions. • Possess current CPR/First Aid certification (not required) • Proven ability in establishing and working with a diverse network of constituents and community members across race, gender, socioeconomic class, disabilities, and other differences to assist with program development and outreach. • Understanding of and ability to implement Civil Rights principles and compliance standards. • Ability to lift and carry educational materials, equipment, etc. up to 50 lbs. • Ability to demonstrate sensitivity, knowledge, and use of appropriate approaches, skills and techniques, which reflect an understanding and awareness of social, cultural and economic diversity of the target population served. • Effective oral and written communication skills. • Other skills and/or physical abilities required to perform duties of the position. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours STANDARD 8-5 Summary of Physical Demands See position description/desired qualifications.

in Auburn Hills, MI. Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their site(s) Provide leadership and guidance to personnel fulfilling missions Support and maintain a positive and productive atmosphere at sites Ensure all company and customer guidelines are being upheld Reports to Site Manager / Site Supervisor Responsibilities Client relationship & Business development * Establishing and maintaining relationships with customers and site personnel * Daily communications with various stakeholders at the site level Operations * Set up and supervise missions * Staffing of missions * Training and validate inspectors * Coordinate changes in missions * Isolate, tag and verify nonconforming material * Conduct ongoing audits of effectiveness of work being performed * Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications * Make independent judgments for subjective scenarios. * Work as an inspector when required * Demonstrates commitment to reduce the risk of workplace accidents * Must comply with local and company Health & Safety legislation, laws, and policies Organization & management * Ensures all site personnel receive corporate communications * Partner with Human Resources for performance and attendance issue resolution * Act as a liaison between Site Manager and inspectors * Ensure all inspector time is entered, monitored and approved * Create and maintain a 5S working environment Technical * Update daily system entries in company and customer portals * Create and maintain customer and company reports * Utilize company web portals to record required audits and documentation * Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills * Create electronic work instructions and have the ability to navigate company and customer websites and portals Other * Any other duties as assigned Knowledge, skills, abilities Hard Skills * Proficiency in English * Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook * Proficient in the use of various gauges and measuring devices * Ability to lift / move 50 lbs. Values and Attitude Global team spirit * Team player * Caring for people * Open-minded Excellence * Reactive * Resilient to pressure * Rigorous Customer focus * Client oriented * Reliable & trustworthy * Flexible Initiative * Autonomous * Innovative * Daring Work experience * 1+ years of work experience in a supervisory role preferred * 1+ year in Quality related position preferred Education background * High School Diploma or Equivalent About TRIGO Global Quality Solutions Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries. TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability. TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.

Mission Responsible for leading the technical performance of the IBA Proton Therapy System (PTS), maximizing system availability for patient treatment and quality assurance tests, overseeing the technical development and training of the Customer Service Engineers, and planning the execution of preventative and corrective maintenance. The Site Technical leader (STL) is responsible for ensuring the on-site team operates the PTS in a safe and efficient manner that complies with all IBA global and regional, quality, regulatory and safety (QRS) policies and standards. Challenges we trust you with * Supervise the Proton Therapy System (PTS) operations for various customer needs including but not limed to: Patient Treatment, Patient Specific QA, PTS Development, Software Testing, Troubleshooting, and customer experimentation. * Coordinate and drive Troubleshooting on PTS including electrical, mechanical, physics, and software issues with proven methodologies. * Schedule and coordinate resources (IBA employees and third-party vendors as needed) based on priorities for all operations and maintenance of the PTS, including but not limited to equipment updates and upgrades, preventative and corrective maintenance. * Oversee daily system operations for the IBA staff as defined by the Site Manager. * Ensure the site engineers maintain adequate records in accordance with all IBA and local requirements. * Ensure technical training and certification of field engineers and assign appropriate training plans with support of training department. * Coach engineers on component specialties, providing the necessary training for component proficiency. * Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing, preventative maintenance, corrective maintenance, PTS updates and upgrades, and other various site related activities as they are defined by the Site Manager. What we value You have: * B.S. in Engineering (or other equivalent field or relevant work experience). * Previous supervisory or team leadership experience or at least 5 people. * Exceptional problem-solving skills and the ability to operate efficiently and effectively with a sense of urgency during a crisis. * Ability to plan technical long term and short-term objectives. * Ability to teach and train PT site engineers in a variety of PTS sub-systems. * Broad integrated systems technical knowledge of: * Proton Therapy Systems * Electrical and Mechanical Systems, Software, Physics, Cyclotron * Proficiency in Microsoft Office (Excel, Word, One-Note, Outlook, etc.) * Computerized Maintenance Management Systems (CMMS) And you also are: * Experienced with electromechanical components and systems * RF systems * Vacuum and pneumatic systems * Power supplies (high voltage AC and low voltage DC) * Skilled in the troubleshooting of electrical and mechanical systems * Experienced with diagnostic equipment * Oscilloscope * Vector Network Analyzer (VNA) * Multimeter * Vacuum leak tester Compensation and Benefits The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits. Approximate Range $106,300 - 140,600 USD IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents. Foundational Benefits paid for 100% by IBA: Basic Life insurance (1x annual pay) Accidental Death & Dismemberment Insurance (1x annual pay) Short Term Disability (80% of pay) Long Term Disability (60% of pay) Medical Insurance premium subsidy for each of the 3 available options Wellness Program cash incentives (up to $500/year) Annual contribution to Health Savings or Health Reimbursement Accounts Dental Insurance premium subsidy Vision Insurance premium subsidy 4% 401(k) Plan match Profit Sharing Plan 10 weeks 100% paid Parental Leave (Mothers and Fathers) 7 personal days annually 10 days of PTO in first year Emergency Travel Services Employee Assistance Plan Tuition Reimbursement Program Professional growth education programs Above and Beyond Reward Program Job referral rewards Additional benefits available: Voluntary Life Insurance Voluntary Spousal Life Insurance Pre-paid Legal Services Health Savings Account Health Care Flexible Spending Account Dependent Care Flexible Spending Account Life at IBA The job will take place in IBA's site in Royal Oak, Michigan. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and BeFair and by IBA's Code of Business Conduct. At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you're ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let's shape the future of technology together! Apply today and be part of a mission that matters!

United Wholesale Mortgage (UWM) is seeking a proactive and experienced Application Security Team Leader to guide our embedded application security specialists. This leadership role is crucial in fostering a strong security culture, ensuring effective collaboration between development and security teams, and maintaining our commitment to delivering secure software solutions. WHAT YOU WILL BE DOING * Leadership and Management:Lead and mentor a team of Embedded Application Security Specialists, providing guidance and support to ensure high performance and professional development. * Strategic Collaboration:Work closely with development teams and product owners to integrate security best practices throughout the software development lifecycle (SDLC). Facilitate communication and cooperation between teams to address security vulnerabilities effectively. * Vulnerability Oversight:Oversee the identification, prioritization, and remediation of application vulnerabilities. Ensure that the team is equipped to handle security challenges as they arise. * Process Improvement:Develop and implement security policies, standards, and procedures that enhance the security posture of UWM's applications. Promote a culture of continuous improvement in security practices. * Training and Awareness:Provide training and awareness programs for development teams to instill best practices for secure coding and vulnerability management. WHAT WE NEED FROM YOU Must Have Qualifications: * Minimum 7 years' experience in Application Development y of increasing responsibility, resulting in strong familiarity with application and network security * Some experience with standard security tools and platforms * Strong understanding of secure coding practices, threat modeling, and vulnerability assessment (e.g., familiarity with OWASP Top Ten) * Computer-related degree or equivalent work experience * Ability to communicate with strong technical skills * Strong analytical problem-solving skills * Experience with customer management (setting expectations, relationship management) * Ability to work with limited guidance in a team environment * Experience with team member management * Exemplary communication abilities * Ability to mentor team members * Excellent organizational skills Nice to Have Qualifications: * Experience in the mortgage or financial services industry * Bachelor's degree in Computer Science, Information Security, or a related field; advanced degree preferred. * CISA, CEH, CSSLP, CHFI, CCSP, or other pertinent industry-recognized certifications THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

The Belle Isle Nature Center, a facility of the Detroit Zoological Society, hosts nature-based summer day camps for children in Detroit. We seek motivated, dynamic individuals who want to make a difference and share nature with youth in a summer day camp setting. Camp takes place on Belle Isle, near downtown Detroit. The chosen candidate must be available to work the entire camp season, from June 16 - August 15, 2025, Monday through Friday. Compensation for this role is $17/hour. Principal Duties and Responsibilities * In collaboration with an Assistant Teacher, facilitate activities for participants between the ages of 5 to 12. Camp activities include nature hikes, science investigations, field trips, team building activities, camp songs, games and assisting campers in developing meaningful and fun projects * Lead Teachers are paired with an Assistant Teacher to provide support and supervision to camp participants * Provide kind, positive behavior management for individual participants and camp groups * Provide responsible adult supervision and physical, social, and emotional safety for a group of participants * Build respectful relationships with campers and colleagues * Communicate effectively with participants, families of participants and Nature Center staff * Follow organizational policies and procedures at all times * Must be available for a weekday work schedule, typically 8:15 a.m.- 4:45 p.m. * All other responsibilities and tasks as assigned * Programs are held primarily outdoors, in a variety of weather conditions. All candidates must attend one week of staff training prior to the start of camp (June 16 - 20, 2025) and be available for all weeks of camp programming, from June 23 through August 15, 2024. Qualifications Education and Experience * Must be 18 years or older * Completion of a High School Diploma or equivalent with two years of experience in a zoological institution or a youth organization OR enrollment in or completion of a Bachelor's degree in Education, General Science, Zoology, Biology or other related field * Experience working with children in a variety of settings Knowledge, Skills, and Abilities * Familiar with concepts of biology, environmental science or animal welfare or a willingness to learn more * Will use a computer, printer, two-way radio and iPad * Enthusiasm for working with students of varying ability levels and backgrounds * Willingness to give and receive help, apply feedback and work as part of a team * Familiarity with concepts and activities of environmental education, project-based learning, and/or inquiry investigations is helpful * Ability to communicate effectively, both orally and in writing * Must be reasonable, diplomatic and exercise good judgment to make sound decisions * Must have the ability to think quickly and identify solutions to address issues before they escalate * Must be professional and have a positive and respectful disposition * Before hire, must clear a background check. Working Conditions * Schedule that will include weekday shifts. Camp is held mainly outdoors in a variety of weather conditions. * Physical Requirements * This position requires sitting, standing, walking, bending and stooping for extended periods. The noise level in the work environment is moderate. The employee must be able to lift and move 25-40 pounds. The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role. Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: As a Customer Experience Supervisor, you will manage a support team in a dynamic omni-channel environment. The Customer Experience Supervisor is responsible for maintaining department service levels and may alternate between outlined leadership duties and agent-level tasks (assisting with call and email volume). This person will be overseeing a team of product specialists with a shift time of either Sunday - Thursday 1:00 PM - 9:30 PM EST or Tuesday - Saturday, 1:00 PM - 9:30 PM EST focused hours. Additional work may be required outside those hours. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Assists with all phases of delivering exceptional outcomes for customers Manages daily activities of the team by monitoring department responsibilities within CRM and other platforms, and makes appropriate allocations of labor resources to meet daily productivity and service goals Provides input to Sr. Director and CX Manager regarding workload volume and staffing needs to meet department service level targets Maintains working knowledge of multiple technical products and platforms to provide maximum support to Specialists and customers Carries out responsibilities following Whisker policies and applicable laws Will perform additional responsibilities as required Leadership Responsibilities: Directly supervises the department and a team of 10-15 non-exempt (hourly) Team Members Provides weekly reporting to management on quality assurance initiatives, trends, gaps, and other relevant information to drive improvement Responsible for real-time analysis of department queues and anticipates necessary staffing or resource allotments to meet outlined goals Effectively implements procedure and policy changes while maintaining or improving team morale Achieves quality and efficiency targets through data-driven coaching and motivation Evaluates individual specialist and team performance via consistent coaching performance reviews and other methods needed Assists with new hire training and onboarding, including interviewing and collaborating with partners in HR during the recruitment process Ensures operational excellence through routine audits of specialist attendance and timecard adherence Occasionally steps in as first-level support for customer escalations and uses a suite of resources, while demonstrating understanding to resolve complex customer issues Occasionally oversees various project initiatives within the Customer Experience department, ensuring timely and successful adoption or implementation within the team Partners with IT, operations, HR, Engineering, and other cross-functional teams to ensure specialists have all the necessary resources to provide exceptional service Strives to create an environment of continuous improvement through innovative solutions for both internal and external customers Requirements What You'll Bring: BA/BS in Communications, Business, Business Management, and/or equivalent experience 5 years of experience in a customer support role 3 years of leadership experience managing high-performing, agile teams Ability to motivate and coach others through effective communication Has an attention to detail and is an agile problem solver Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation, and ability to motivate others Ability to establish and maintain cooperative working relationships with Team Members and colleagues Not Required but Nice to Have Previous experience with Dixa, Surfboard, Magento, Paylocity a plus Experience in the Pet Industry or a passion for pets! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1