Leader Jobs in Orion, MI

Epitec is seeking a SAP S/4HANA Project Manager (Cutover Lead ) to manage the transition of our client's business operations. *** Its a W2 Role , C2C not accepted *** SAP S/4HANA Cutover Lead - MMP (Material Management Platform) Transformation Program Cutover Lead to manage the transition of business operations to a new SAP S/4HANA environment. The ideal candidate will be responsible for planning, coordinating, and executing the cutover activities across multiple workstreams, ensuring a seamless transition with minimal disruption to business operations. Key Responsibilities: Cutover Planning & Execution Develop and manage the cutover strategy, plan, and detailed execution roadmap for SAP S/4HANA implementation. Define and coordinate cutover governance, roles & responsibilities, and stakeholder alignment. Work with business, IT, and third-party vendors to ensure alignment on cutover activities. Identify and mitigate risks associated with system downtime, data migration, and business continuity. Develop and execute mock cutovers to validate and refine the cutover approach. Data Migration & System Readiness Coordinate with data migration teams to ensure timely and accurate data transfer. Validate that all SAP S/4HANA system configurations and integrations are ready for go-live. Ensure that all necessary pre-cutover and post-cutover activities are completed on schedule. Testing & Hypercare Oversee cutover testing, dress rehearsals, and dry-run execution. Work closely with the testing teams to ensure system stability post-cutover. Lead hypercare support post-go-live, ensuring smooth transition and issue resolution. Stakeholder & Change Management Collaborate with business leaders, IT teams, and project managers to ensure seamless execution. Communicate cutover status, risks, and contingency plans to senior leadership and stakeholders. Drive user adoption by coordinating training and support for end-users. Skills Required: SAP Activate Project Manager Certification is mandatory Strong knowledge of SAP S/4HANA and related modules (e.g., MM, PP, etc.). Hands-on experience with SAP Activate methodology and agile project management. Familiarity with SAP Fiori, Business Process Automation, and SAP Cloud solutions. Experience managing SAP integrations with third-party applications. Experience Required: 8-12 years of SAP project management experience, with at least 3+ years leading SAP S/4HANA projects. Expertise in managing complex SAP deployments, including multi-country rollouts. Proven ability to lead cross-functional teams in a global, multicultural environment. Strong communication skills with a focus on risk management and mitigation. Experience Preferred: Experience in Automotive/Manufacturing Industry Certifications Preferred: PMP (Project Management Professional) or PRINCE2 SAFe Agile Certification

State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting. Who You Are: You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results. You thrive in a high-energy, fast-paced, customer-focused environment You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company. You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences. You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader. You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms. You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment. What You Will Do: Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback. Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people. Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture. Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same. Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request. Job Benefits: Compensation: $18.00-$25.00(based on experience) Comprehensive health insurance package with an employer contribution 401K available after 1 year of employment Employee Discount Opportunity to be a critical member at a people-centric, fast-growing company IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.

The Group Leader is responsible for overseeing daily manufacturing operations, ensuring safety, quality, productivity, and efficiency within the production team. Reporting to the Production Manager, this role leads and supports Team Leaders and hourly employees, fostering a culture of continuous improvement, accountability, and collaboration. The Group Leader plays a critical role in executing production plans, meeting operational targets, and aligning activities with the company's long-term business strategy. This is a second shift opportunity in Lapeer, Michigan facility (2:00 pm - 11:00 pm). Key Responsibilities Supervise daily production operations to meet Safety, Quality, Delivery, and Cost (SQDC) performance metrics. Monitor and enforce adherence to standard operating procedures (SOPs) and best practices to maintain efficiency. Lead daily meetings with teams to review priorities, set expectations, and address operational concerns. Support schedule attainment by verifying production plans and tracking progress against daily targets. Champion a strong safety culture by identifying and correcting unsafe behaviors and conditions. Enforce compliance with OSHA regulations, Lockout/Tagout (LOTO) procedures, forklift operation standards, and company safety policies. Conduct safety audits, inspections, and training to ensure employees operate in a safe environment. Apply Lean Manufacturing and Masco Operating System principles to drive operational improvements. Work with cross-functional teams to identify process improvement opportunities and implement best practices. Provide coaching and guidance to Team Leaders and hourly employees to improve performance and skill development. Build strong relationships with employees to foster trust, engagement, and a high-performance culture. Coordinate workforce planning, including staffing levels and scheduling to meet production demands. Track and approve employee time and attendance in UKG Kronos to ensure accurate payroll processing. Monitor labor productivity, material usage, and scrap rates to control costs. Qualifications High school diploma or GED required; associate or bachelor's degree in a technical or business field preferred. Minimum of 5 years of experience in a supervisory or leadership role within a manufacturing environment. Knowledge of Lean Manufacturing principles, Daily Management, and Material Flow. Experience with problem-solving tools such as PDCA, Kaizen, and SMED. Proficiency in Microsoft Office tools (Excel, Word, PowerPoint). Experience with ERP systems such as SAP is a plus. Strong leadership skills with the ability to motivate and develop a diverse workforce. Effective communication skills (verbal and written) to interact at all levels of the organization. Ability to analyze data, troubleshoot issues, and make data-driven decisions. A proactive mindset with strong problem-solving and organizational skills. Commitment to fostering a culture of safety, quality, and continuous improvement. Willing and able to flex shifts as required to cover business needs. Willing and able to travel domestically 5%. Physical & Work Environment Requirements: Ability to work in a manufacturing environment, including standing for long periods and exposure to varying temperatures. Must be able to visually inspect products, operate technology, and manage multiple priorities in a fast-paced setting.

Our client, a leading automotive part manufacturer, is seeking a Production Manager to join their team. As a Production Manager, you will be part of the Operations Department, supporting the manufacturing team. The ideal candidate will have strong leadership, problem-solving skills, and a results-driven approach, which will align successfully with the organization. Job Title: Production Manager Location: Auburn Hills, MI Pay Range: $90,000 - $100,000 + 5% bonus potential What's the Job? Collaborate with cross-functional teams to set production objectives and meet company goals. Plan and organize workflow to meet quality standards and deadlines. Monitor daily production operations, identifying and resolving issues proactively. Lead, supervise, and evaluate production personnel to ensure high performance. Ensure production output meets established quality and safety standards while meeting OEM requirements. What's Needed? 3-5 years of production management experience in an automotive manufacturing environment. Proven ability to manage teams and drive performance in a production setting. Experience working with Tier 1 and Tier 2 OEMs, ensuring compliance with their manufacturing standards. Strong analytical and problem-solving skills with attention to detail. Proficiency in ERP systems for tracking and reporting. Excellent organizational, leadership, and communication skills. What's in it for me? Competitive salary and benefits package. Opportunity to lead and develop a high-performing production team. Exposure to cutting-edge manufacturing processes and technology. Career growth and professional development opportunities. A collaborative and fast-paced work environment.

Greetings, My name is Rajat Sharma from Compunnel Inc. I saw your profile in one the job boards and feel that your skills and professional experience would be a good fit for a position with one of our premier clients. Please review the below. if you are interested in this position, please forward your update resume for immediate consideration. Title: SAP Basis -Lead Location: Auburn Hills, Michigan MI- Hybrid- two days to office per week Duration: - Contract JOB DESCRIPTION: 15 yrs of experience in SAP as Lead and good in communication Experience should have SAP Basis, Audits, and integration Will be SPOC for SAP operations related topic and will coordinate with different team facilitate the need Knowledge of ITIL processes and best practices Familiar with security and compliance standards eg GDPR SOX Design and implement integrations between SAP and other enterprise systems Collaborate with IT and business teams to understand integration requirements Ensure data integrity and seamless data flow across integrated systems Conduct internal and external SAP audits to ensure compliance with industry standards and regulations Develop and implement audit plans procedures and controls Identify and mitigate risks related to SAP systems and processes Skills Mandatory Skills : Non SAP Solutions, OS Administration for SAP Systems, SAP Basis Advanced Operation, SAP Basis Core, SAP Performance Management

About Us: At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Position Summary: The IT Site Lead is responsible for providing reliable and efficient regional DIT support across North America, ensuring DIT services meet performance, availability, and support targets. This role collaborates with global and regional IT teams and external service providers to support solutions aligned with DITs strategic objectives. The IT Site Lead also oversees local IT infrastructure security, patch management, and compliance while acting as the local contact for IT-related projects and regional solutions. This role requires technical expertise, a strong service orientation, and a proactive approach to problem-solving to maintain optimal DIT support and infrastructure operations. Job Accountabilities: IT Support * Provide 2nd line support for incidents and problems the 1st line support team could not solve. * Troubleshooting hardware and software problems * Closing out local helpdesk tickets in a timely manner * Administering local business user accounts for new and reassigned colleagues in Active Directory, as well as maintaining the user groups, and any modifications, Additions, changes, and/or deletions in AD * Work with vendors and internal teams to implement tool enhancements and upgrades. Onsite hardware management * Support and servicing of local networks, Communication lines, PCs and laptops, VoIP phones, conferencing, and other IT equipment. * Configuring and installing new images on laptops and desktops. * Support the management of the regional IT infrastructure, including physical access to IT infrastructure, remote access, file servers, and data backups, and ensure the secure return of/and disposal of IT equipment containing data based on the organization's policies and guidelines. * Monitor the performance of the local IT infrastructure, ensuring that it is optimized, and that future capacity planning is undertaken. Collaboration * Partner with other DIT teams to ensure solution compatibility with strategy, standards, and service model. * Establish effective working relationships with vendors, service providers, and global operational teams to achieve established goals. * Recommend improvement opportunities and manage execution of approved initiatives that support Quaker Houghton and DIT goals. Documentation * To maintain comprehensive documentation for the configuration of the Regional IT infrastructure as well as maintaining and updating the asset database Education: * Bachelors Degree and or relevant working experience. What's in it for you: * Competitive pay programs with excellent career growth trajectory * Hybrid work environment * Opportunities to see your efforts contribute toward the success of the business. * Work for a global leader in the industrial process fluids industry Quaker Houghton is an equal opportunity employer committed to creating a diverse workforce. Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veterans status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities. Applicants with a disability who need assistance applying for a position may email

About Banana Republic Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today's modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home. We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers' lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what's next. About the Role In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience. What You'll Do * Consistently treat all customers and employees with respect and contribute to a positive work environment. * Promote customer loyalty by educating customers about our loyalty programs. * All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience. * Support sales leader during (non-peak) hours, with the customer as the primary focus * Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner * Build and share expertise in the product lifecycle * Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists * Leverage omni-channel to deliver a frictionless customer experience. * Ensure all compliance standards are met. Who You Are * You embody Gap Inc's Purpose, Mission, Vision, Values and Behaviors * Provides clear and direct communication of expectations. * Ability to utilize technology effectively to engage with customers and team to meet goals * Demonstrate interest and initiative towards continuous improvement and growth * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds. Benefits at Banana Republic * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

(Basic Job Function) : In alignment with the mission, programs and initiatives of MSU Extension, delivers research-based information to program participants through various methods and/or provides support and coordination of MSU Extension programs. Unit Position Summary Michigan State University Extension is committed to fostering a welcoming and inclusive organization, which requires all staff to contribute towards a vision for success. Diversity, equity, and inclusion are central to our work, regardless of title or position within the organization. This means that all staff at MSU Extension are dedicated to the following: We work together to ensure that programming is delivered to diverse audiences, produces equitable impacts for all participants, and demonstrates partnership and inclusion for all groups. We embrace that it is everyone's job to create a culture that promotes diversity, equity, inclusion and belonging. We ensure that every team member is prepared with the skills and resources to contribute to our welcoming and inclusive culture. We foster inclusion by recognizing and valuing diverse perspectives, skills, experiences, and work to create equal access to programming for communities. We commit to continuous learning for diversity, equity, and cultural competency, in order to achieve inclusive excellence. We understand that diversity, equity, and inclusion are essential elements to our work and are vital to the organizational culture and programmatic success of MSU Extension. We embrace a culture of understanding, coaching and feedback towards achieving a vision of success for the entire organization and its staff. Together we will achieve success and we commit to these goals in our work, continued education, and ongoing efforts. Position Summary: As part of the educational staff, the Summer Camp Edu-Leader will lead the learning experience for groups of youth during 9 weeks of science-themed camp promoting MSU Tollgate's mission. We are seeking staff with a background in one or more of the following areas: education, agricultural science, animal science, cooperative games, music, food science, entomology, forestry, gardening, fisheries and wildlife. This is a 10-week position with one week of training prior to the start of camp. It runs June 9-August 22. There is no camp the week of June 30-July 4. For more information about Summer Farm Camp at MSU Tollgate Farm and Education Center, visit our webpage at https://www.canr.msu.edu/tollgate/camps/ ESSENTIAL DUTIES & RESPONSIBILITIES: • Implement experiential science curriculum and programming for students of various ages at appropriate levels using research-based methods. • Observe behavior in daily camp life, encourage positive social interactions between campers, and deal appropriately with any improper behavior • Be responsible for the safety of campers, teen volunteers, fellow staff, and self. • Respond appropriately to health, safety, and any camper concerns, including food allergens. • Attend in-service training. • Work with camp staff to plan activities. • Organize, assemble, and be responsible for equipment needed for instruction. • Handle farm animals and work in proximity with wildlife. • Communicate with parents, the public, and MSUE staff appropriately. • Lead aftercare one day per week from 4-5:00 pm. • Assume any task or responsibility necessary for a successful camp operation as assigned by the camp director. Desired Qualifications • Comfortable and interested in working with elementary, middle, and high school-aged youth. • Past experience working with youth in formal or informal settings (school, nature center, summer camp, scouts, etc.). • Demonstrated knowledge of the natural world. • Experience working in close proximity to wildlife and farm animals. • Ability to work willingly in all weather (including summer heat and/or rain). • Be comfortable with and/or interested in agriculture, gardening, plant science, entomology, fisheries and wildlife, and animal science. • Ability to be physically active for an 8-hour day. • Demonstrate commitment, reliability, punctuality, and responsible behavior at previous positions. • Possess current CPR/First Aid certification (not required) • Proven ability in establishing and working with a diverse network of constituents and community members across race, gender, socioeconomic class, disabilities, and other differences to assist with program development and outreach. • Understanding of and ability to implement Civil Rights principles and compliance standards. • Ability to lift and carry educational materials, equipment, etc. up to 50 lbs. • Ability to demonstrate sensitivity, knowledge, and use of appropriate approaches, skills and techniques, which reflect an understanding and awareness of social, cultural and economic diversity of the target population served. • Effective oral and written communication skills. • Other skills and/or physical abilities required to perform duties of the position. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Work Hours STANDARD 8-5 Summary of Physical Demands See position description/desired qualifications.

Lead Caregivers are responsible for providing a nurturing safe environment, which allows children to participate in activities designed to enhance their social, emotional, physical, and intellectual development. Lead Caregivers are required to work an average of 6-8 hours per day. ESSENTIAL FUNCTIONS Ensures that staff follow all school and licensing procedures Responsible for overseeing the planning, implementation and evaluation of the classroom program and child assessment Responsible for overseeing caregiving staff for a specific group of children and overall care and supervision of children Maintain CPR & First Aid Certification Communicates with families regularly regarding schedules, payments, and student information Ensure all students on daily attendance sheet are accounted for as necessary and keeps accurate records of parent sign-in and sign-out times Tends to needs of children with medical conditions Responsible for ensuring all forms are filled out accurately including medication, accident, and disciplinary forms Obtains minimum of 16 training hours per year Consults with Coordinator and building administrator to establish appropriate strategies for dealing with challenging behavior Supervises staff and provides feedback to Coordinator for performance evaluations Maintains current written plans for emergency procedures Develops weekly lesson plans Responsible to maintain regular and reliable attendance. Other duties as assigned by the Coordinator QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE Must provide documentation from the Department of Human Services that he/she has not been named in a central registry case as the perpetrator of child abuse or child neglect before having contact with a child in care. Be at least 19 years of age Have earned a high school diploma, GED, or equivalent. Lead caregivers shall meet 1 of the following qualifications: Bachelor's degree or higher in early childhood education, child development, or a child-related field Associate's degree or higher in early childhood education or child development Montessori credential with 480 hours of experience Valid child development associate credential with 480 hours of experience High school diploma/GED with 12 semester hours of coursework in Early Childhood Education, Child Development, or a Child-Related field with 960 hours of experience High school diploma/GED with a combination of 12 semester hours of coursework in Early Childhood Education, Child Development, or a Child-Related field/and or 18 CEUs to equal 180 clock hours with 1,920 hours of experience High school diploma/GED with a combination of 6 semester hours of coursework in Early Childhood Education, Child Development, or a Child-Related field and/or 9 CEUs to equal 90 clock hours with 3,840 hours of experience PERFORMANCE EVALUATION Job performance is evaluated annually in accordance with the policy provisions and contractual agreements adopted by the Warren Woods Public Schools Board of Education. WORKING CONDITIONS: Language Skills - Ability to read, analyze, and interpret written directions, manuals and documents. Ability to write correspondence/messages. Ability to effectively present information and respond to questions from supervisors, staff, students and the general public. Mathematical and Reasoning Skills - Ability to apply mathematical concepts such as fractions, percentages, measurements, ratios, and proportions to practical situations. Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job typically requires some physical exertion; individuals in this position will be on their feet throughout the workday and may need to hold/lift babies and small children. The person in this position needs to move about inside and outside. In addition, the person may need to ascend/descend a step stool/ladder and may need to push or lift equipment, supplies, materials, etc. The employee will need specific vision abilities to perform duties. The employee may be required to meet multiple demands from several people and interact with the public and other staff. Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud. Duties are performed indoors and outdoors. The information contained in this is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization

Who You'll Work With At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there. This role reports through the Regional Capability Lead and hired as a Senior Principal. What You'll Do * This role connects region or country-wide Capability strategy with market needs, acting as subject matter expert and thought leader at external events, and collaborates with industry partners to identify opportunities. This individual supports and develops a go-to-market team, contributes to delivery in billable roles, and collaborates with leadership to achieve revenue targets and address capability challenges. A requirement of this role is to live within the market. Capability Vision & Strategy * Connects and potentially tailor region or country-wide Capability strategy to the Market based on client portfolio, Market maturity and geographic makeup Go to Market Approach * Creates demand for oneself and team by proactively seeking out speaking opportunities within the geographic Market as Capability SME and thought leader at external conferences and events to generate net-new opportunities. * Identifies and works with Marketing and Operations to plan Slalom-led thought leadership events, in context of Capability and related Client Outcomes. * Works to proactively ignite awareness and generate demand for Capability and related client outcomes in the market. Participates in Campaigns, RFIs, RFPs, workshops and POCs to ignite specific opportunities. * Researches client portfolio needs and adjusts focus to topics of resonance. Focuses on building client relationships at target and active client portfolio. Business Development & Sales * Partners with Industry aligned client partners and sales executives to identify and pursue potential opportunities related to Capability. * Individually acts as a Solution Lead or SME in pursuit process, identifying appropriate SME from broader capability team as needed. Focuses on specific Customers aligned to Market strategy. * Participates in multi-capability solutioning and client outcome based selling motions with GTM team. Resource Pipeline * Participates in Market specific and Capability specific rhythm of business for hiring, staffing, workforce planning; participates in planning process for Market dedicated Capability pool. People Development * Supports the development of the small team of direct reports due to GTM focus, including leading other market or office Capability GTM Leads within the same capability or who are focused on a specific sub- capability/discipline. * Acts as mentor to other practitioners in area of Capability working to serve Market's portfolio. * Participates in performance management via providing Feedback on Capability team members assigned to Market's pursuits and delivery. Delivery Management * Contributes to delivery via billable roles as Delivery Solution Lead and/or in SME roles within Market's portfolio, with specific utilization target defined by Level. Financial Management * Works with Market's GTM team and broader Capability leadership to create Capability specific growth and cost projections. * Works to achieve forecast against revenue, and works with Market GTM leadership to identify when a Capability is unhealthy at Market level and agree to escalation of dedicated team members to next geo tier for staffing. What You'll Bring * Inspirational Leadership - Demonstrates forward looking strategic and critical thinking, connection to market's needs * Proactive GTM Mentality - Builds relationships and opportunities to proactively build pipeline; does not wait for sales/client partners to create leads * Grow Slalom Mindset- Acts as an external speaker at events. Speaks to customer CXOs as a peer with credibility and confidence. * Collaboration- Has strong ability to collaborate across different teams and organization About Us Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and Benefits Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position at the Senior Principal level the base salary pay range is $140,000 to $217,000. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and Accommodations Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require an accommodation during the interview process. Applicants will be reviewed until 05/07/2025.

Who We Are The Mint Dispensary was founded in Arizona in 2016 as a patient-centric, affordable, vertically integrated, state-licensed medical cannabis dispensary. The Mint's commitment to its core values, patients, and community resulted in the exponential growth of its retail brand. This led to the successful opening of its second Arizona commercial indoor medical marijuana cultivation facility in 2018, where we proved that we are capable of being leaders in the cannabis industry. Due to our consistent delivery of quality products, The Mint has continued to see a boom in growth, with six thriving locations in Arizona, seven Michigan locations, and a brand new store in Missouri. We want to expand our dedicated team to continue promoting our growth and business needs! Full Job Description Mint Cannabis is seeking an experienced Distribution Lead. You will be responsible to motivate and mentor a team. You will inspire a team of great people committed to creating a welcoming environment and development of the Mint Culture. The distribution lead must have good communication and interpersonal skills, strong leadership and motivational skills, and strong attention to detail and conflict resolution skills. You must be a qualified, genuine individual, dedicated to shaping the cannabis industry, accountable with a strong sense of integrity, and driven to make an impact. We are committed to our values and have created a culture of trust which emphasizes working hard. Key Responsibilities: Daily Duties: Oversee and manage the daily operations of the distribution team. Coordinate and monitor the flow of products from the hub to the stores. Supervise and guide the distribution team, ensuring productivity and efficiency. Collaborate with other departments, such as inventory management and logistics, to optimize distribution processes. Maintain accurate inventory records and monitor stock levels to meet patient demands. Coordinate with transfers to ensure timely delivery to the stores. Implement and enforce quality control measures to ensure product integrity. Identify areas for process improvement and implement strategies to maximize distribution efficiency. Train and develop team members to maintain high performance and integrity. Ensure compliance with state regulations and company policies. Qualifications: Education: High School Diploma or Equalivilant Experience: Previous experience in distribution or inventory is preferred Strong organizational and leadership skills. Excellent communication and interpersonal skills. Proficient in inventory management systems. Ability to process data and make informed decisions. Detail-oriented with a focus on accuracy. Ability to work in a fast-paced and dynamic environment while maintaining urgency Flexibility to adapt to changing priorities and deadlines Job Type: Full-time Location: Onsite Warren, MI Salary: 17.00 an hour What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to make a significant impact within a growing company. Benefits: Employee Discount Sample Programs Medical Dental Vision

Temporary Part-time Parish Lead Catechist 2024-2025 Discipleship Formation Lead Catechist The Lead Catechist works with the parish pastoral team and family Discipleship Formation Director to develop and supervise the parish religious education programs for youth and children. Relationships: • Assists the pastoral team in developing parish catechetical programs and dates for related liturgical celebrations, i.e. penance services, first communion, etc. • Archdiocese of Detroit - representative for the parish for the AOD department of Evangelization, Catechesis and Schools • Acts as a member of the Parish Pastoral Team. Represents the parish in Family of Parishes events and activities, meetings for discipleship formation. • Collaborates with office staff to assure space needs • Works with catechists. Responsibilities: Religious Education • Assesses and helps develop religious education and formation opportunities • Recruits and supervises catechists for religious education/faith formation • Communicates with parish families/members programs and sacramental needs • Creates and maintains a calendar of religious education events • Recruits and supervises catechists for Children's Liturgy of the Word. • Assures that space is available as needed for parish catechesis Competencies • Advanced catechist certification • Good communication and organizational skills • Microsoft Office, basic computer skills • Self-motivated and the ability to identify and complete needed tasks Benefits The position is temporary and will pay an hourly wage for a maximum of 5-10 hours per week. This position is not eligible for a benefit package. Affirmative Action/EEO Statement: The Archdiocese of Detroit is an equal opportunity employer and does not illegally discriminate based on race, color, religion, national origin, sex, age, disability, height, weight, genetic information, marital or other legally protected status. The Archdiocese of Detroit is committed to achieving excellence through cultural diversity and encourages applications and/or nominations of women, persons of color, veterans, and persons with disabilities. Please send resumes to: St. Augustine and St. Monica Parish, 4151 Seminole St, Detroit, MI 48214 Electronically: ************************

Do you have a genuine desire to positively impact the lives of young children? We are seeking individuals with an unwavering passion for providing children with an exceptional early learning experience and the energy, compassion, and drive to execute it. We are seeking individuals with an unwavering passion for providing children with exceptional early learning education, and are full of energy, compassion, and a genuine love for impacting the lives of children. Whether you have spent time in childcare before or are new to the industry, we seek candidates dedicated to nurturing young minds. There is a special place for to be a part of the Early Learning Academies (ELA) community with Wee Discover Child Day Care and Enrichment Center! We are currently seeking a qualified Summer Camp Lead Teacher. Must have prior experience running a Summer Camp and meet all state requirements for Lead Teacher credentials. Pay Range $14.50 - $18 USD What We Offer Competitive pay Professional Development Opportunities 401K Medical, dental, and vision insurance Paid holidays, vacation, and personal time Monday-Friday No nights or weekends! Employee childcare discount Employee Assistance Program A supportive and collaborative work environment What We Need from You: Education, Experience, and Training Qualifications Must be at least 18 years of age. High School Diploma or GED required Must meet all state, federal, and Early Learning Academies guidelines regarding education, experience, immunizations, employment physical, and required health and safety training and practices. A valid driver's license is required if driving is a requirement of the position. Ready to Join Us? If you are ready to be a part of a welcoming and inspiring educational community, that values innovation and creativity and is ready to shape the future of young learners, we cannot wait to meet you! Early Learning Academies (ELA) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

in Auburn Hills, MI. Overall Purpose of a Site Leader Ensure Quality services and support for all missions assigned to their site(s) Provide leadership and guidance to personnel fulfilling missions Support and maintain a positive and productive atmosphere at sites Ensure all company and customer guidelines are being upheld Reports to Site Manager / Site Supervisor Responsibilities Client relationship & Business development * Establishing and maintaining relationships with customers and site personnel * Daily communications with various stakeholders at the site level Operations * Set up and supervise missions * Staffing of missions * Training and validate inspectors * Coordinate changes in missions * Isolate, tag and verify nonconforming material * Conduct ongoing audits of effectiveness of work being performed * Perform visual, mechanical, and functional verifications to ensure compliance to quality standards and specifications * Make independent judgments for subjective scenarios. * Work as an inspector when required * Demonstrates commitment to reduce the risk of workplace accidents * Must comply with local and company Health & Safety legislation, laws, and policies Organization & management * Ensures all site personnel receive corporate communications * Partner with Human Resources for performance and attendance issue resolution * Act as a liaison between Site Manager and inspectors * Ensure all inspector time is entered, monitored and approved * Create and maintain a 5S working environment Technical * Update daily system entries in company and customer portals * Create and maintain customer and company reports * Utilize company web portals to record required audits and documentation * Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills * Create electronic work instructions and have the ability to navigate company and customer websites and portals Other * Any other duties as assigned Knowledge, skills, abilities Hard Skills * Proficiency in English * Computer skills Microsoft Office (basic Microsoft Excel proficiency) and Outlook * Proficient in the use of various gauges and measuring devices * Ability to lift / move 50 lbs. Values and Attitude Global team spirit * Team player * Caring for people * Open-minded Excellence * Reactive * Resilient to pressure * Rigorous Customer focus * Client oriented * Reliable & trustworthy * Flexible Initiative * Autonomous * Innovative * Daring Work experience * 1+ years of work experience in a supervisory role preferred * 1+ year in Quality related position preferred Education background * High School Diploma or Equivalent About TRIGO Global Quality Solutions Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training. The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries. TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability. TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.

Mission Responsible for leading the technical performance of the IBA Proton Therapy System (PTS), maximizing system availability for patient treatment and quality assurance tests, overseeing the technical development and training of the Customer Service Engineers, and planning the execution of preventative and corrective maintenance. The Site Technical leader (STL) is responsible for ensuring the on-site team operates the PTS in a safe and efficient manner that complies with all IBA global and regional, quality, regulatory and safety (QRS) policies and standards. Challenges we trust you with * Supervise the Proton Therapy System (PTS) operations for various customer needs including but not limed to: Patient Treatment, Patient Specific QA, PTS Development, Software Testing, Troubleshooting, and customer experimentation. * Coordinate and drive Troubleshooting on PTS including electrical, mechanical, physics, and software issues with proven methodologies. * Schedule and coordinate resources (IBA employees and third-party vendors as needed) based on priorities for all operations and maintenance of the PTS, including but not limited to equipment updates and upgrades, preventative and corrective maintenance. * Oversee daily system operations for the IBA staff as defined by the Site Manager. * Ensure the site engineers maintain adequate records in accordance with all IBA and local requirements. * Ensure technical training and certification of field engineers and assign appropriate training plans with support of training department. * Coach engineers on component specialties, providing the necessary training for component proficiency. * Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing, preventative maintenance, corrective maintenance, PTS updates and upgrades, and other various site related activities as they are defined by the Site Manager. What we value You have: * B.S. in Engineering (or other equivalent field or relevant work experience). * Previous supervisory or team leadership experience or at least 5 people. * Exceptional problem-solving skills and the ability to operate efficiently and effectively with a sense of urgency during a crisis. * Ability to plan technical long term and short-term objectives. * Ability to teach and train PT site engineers in a variety of PTS sub-systems. * Broad integrated systems technical knowledge of: * Proton Therapy Systems * Electrical and Mechanical Systems, Software, Physics, Cyclotron * Proficiency in Microsoft Office (Excel, Word, One-Note, Outlook, etc.) * Computerized Maintenance Management Systems (CMMS) And you also are: * Experienced with electromechanical components and systems * RF systems * Vacuum and pneumatic systems * Power supplies (high voltage AC and low voltage DC) * Skilled in the troubleshooting of electrical and mechanical systems * Experienced with diagnostic equipment * Oscilloscope * Vector Network Analyzer (VNA) * Multimeter * Vacuum leak tester Compensation and Benefits The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits. Approximate Range $106,300 - 140,600 USD IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents. Foundational Benefits paid for 100% by IBA: Basic Life insurance (1x annual pay) Accidental Death & Dismemberment Insurance (1x annual pay) Short Term Disability (80% of pay) Long Term Disability (60% of pay) Medical Insurance premium subsidy for each of the 3 available options Wellness Program cash incentives (up to $500/year) Annual contribution to Health Savings or Health Reimbursement Accounts Dental Insurance premium subsidy Vision Insurance premium subsidy 4% 401(k) Plan match Profit Sharing Plan 10 weeks 100% paid Parental Leave (Mothers and Fathers) 7 personal days annually 10 days of PTO in first year Emergency Travel Services Employee Assistance Plan Tuition Reimbursement Program Professional growth education programs Above and Beyond Reward Program Job referral rewards Additional benefits available: Voluntary Life Insurance Voluntary Spousal Life Insurance Pre-paid Legal Services Health Savings Account Health Care Flexible Spending Account Dependent Care Flexible Spending Account Life at IBA The job will take place in IBA's site in Royal Oak, Michigan. IBA team members thrive in a fast-paced, dynamic environment and have demonstrated exceptional results through a range of different pursuits. We all tightly align with our company values of Care, Dare, Share, and BeFair and by IBA's Code of Business Conduct. At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you're ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let's shape the future of technology together! Apply today and be part of a mission that matters!

Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here. Join us and become part of the power behind possible. About The Opportunity Ensures production output by assisting production supervision in helping to resolve issues, coordinate priorities and optimize efficiencies in effort to meet our customer's needs. Provide daily support on quality related issues, communicates quality performance through standard reporting. So, you may ask why ORBIS? Employees are eligible for most benefits after 30 days of employment. Our benefit package is highly competitive and includes services such as: health, dental, vision, and prescription plans. We also offer a 401K with company match and profit sharing just to name a few. We offer a safe work environment and a family friendly work schedule. Key Duties and Responsibilities: Maintain a safe working environment for all employees. Lead teams of 10-15 associates including coaching on safety, quality, productivity and company policies. Support supervisors and operators to help direct and balance workload. Verify 1st piece article and Process Qualification Form (PQF) to ensure team members have a correctly cut unit for reference. Work with plant production with regards to inspection approvals, including internal 1st piece and customer first article approvals. Monitor work to maintain production efficiencies and standards. Troubleshoot problems occurring during origination process. Train and coach associates to achieve higher quality levels and increased production output. Monitor machines throughput, perform waste walks as needed. Monitor machine job breakdown and 5S cleanup. Complete in process audits of production workstations, including part and production process audits. Gather information on Product Hold Tickets, and Complaints issues. Drive the execution and continuous improvement of the quality policy and procedures (reduced scrap/waste, customer returns, etc.). Provide feedback to Production Management team on issues affecting production and/or completion of an order. Initiate, recommend and/or provide solutions to address issues via the appropriate channels. Other duties as assigned. Work Experience: 1+ years of demonstrated knowledge of manufacturing processes Shift: During training period this position will work 6a-2p After training this position will work 230p-11p Two companies, one vision. Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe. Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online. Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability. Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries. Come build an exciting, rewarding career with us, where you'll have opportunities to grow. The possibilities are endless. The power is yours! Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

The Troy Recreation Department is seeking a Day Camp Leader from June through mid-August to implement a safe, fun, and productive day camp activities. * Monitor children's safety along with implementing emergency policies * Report incidents and accidents to camp coordinator and fill out appropriate paperwork * Lead large group activities * Be present in water during swim time to provide safe and fun environment * Supervise and assist campers with clean-up of all activities * Serve as role model with positive attitude and respect each child and be sensitive to their needs * Assist Day Camp Coordinators with planning and implementing themed activities * Assist with other camp related duties as assigned REQUIREMENTS * Must be at least 16 years of * Knowledge of arts and crafts, nature, games, and songs * Prefer current First Aid certification. * As a condition of employment, the successful candidate must pass a pre-employment physical and drug screen (including marijuana). PREFERENCES * Prior experiences working with children HOURS Part-time; seasonal. Monday - Friday; June through Mid-August. 35-40 hours per week. APPLY Applications are available at *************************** For additional details contact ***************. AN EQUAL OPPORTUNITY EMPLOYER: The City of Troy is committed to providing equal opportunity employment to all applicants. The City of Troy will consider all qualified applicants for employment regardless of race, religion, color, sex, height, weight, marital status, national origin, age, disability, or veteran status or any other basis protected by federal and state law.

The Belle Isle Nature Center, a facility of the Detroit Zoological Society, hosts nature-based summer day camps for children in Detroit. We seek motivated, dynamic individuals who want to make a difference and share nature with youth in a summer day camp setting. Camp takes place on Belle Isle, near downtown Detroit. The chosen candidate must be available to work the entire camp season, from June 16 - August 15, 2025, Monday through Friday. Compensation for this role is $17/hour. Principal Duties and Responsibilities * In collaboration with an Assistant Teacher, facilitate activities for participants between the ages of 5 to 12. Camp activities include nature hikes, science investigations, field trips, team building activities, camp songs, games and assisting campers in developing meaningful and fun projects * Lead Teachers are paired with an Assistant Teacher to provide support and supervision to camp participants * Provide kind, positive behavior management for individual participants and camp groups * Provide responsible adult supervision and physical, social, and emotional safety for a group of participants * Build respectful relationships with campers and colleagues * Communicate effectively with participants, families of participants and Nature Center staff * Follow organizational policies and procedures at all times * Must be available for a weekday work schedule, typically 8:15 a.m.- 4:45 p.m. * All other responsibilities and tasks as assigned * Programs are held primarily outdoors, in a variety of weather conditions. All candidates must attend one week of staff training prior to the start of camp (June 16 - 20, 2025) and be available for all weeks of camp programming, from June 23 through August 15, 2024. Qualifications Education and Experience * Must be 18 years or older * Completion of a High School Diploma or equivalent with two years of experience in a zoological institution or a youth organization OR enrollment in or completion of a Bachelor's degree in Education, General Science, Zoology, Biology or other related field * Experience working with children in a variety of settings Knowledge, Skills, and Abilities * Familiar with concepts of biology, environmental science or animal welfare or a willingness to learn more * Will use a computer, printer, two-way radio and iPad * Enthusiasm for working with students of varying ability levels and backgrounds * Willingness to give and receive help, apply feedback and work as part of a team * Familiarity with concepts and activities of environmental education, project-based learning, and/or inquiry investigations is helpful * Ability to communicate effectively, both orally and in writing * Must be reasonable, diplomatic and exercise good judgment to make sound decisions * Must have the ability to think quickly and identify solutions to address issues before they escalate * Must be professional and have a positive and respectful disposition * Before hire, must clear a background check. Working Conditions * Schedule that will include weekday shifts. Camp is held mainly outdoors in a variety of weather conditions. * Physical Requirements * This position requires sitting, standing, walking, bending and stooping for extended periods. The noise level in the work environment is moderate. The employee must be able to lift and move 25-40 pounds. The individual must have the ability to perform the essential functions of the job satisfactorily with or without accommodations. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the role. Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

Whisker is the maker of Litter-Robot, Feeder-Robot, and Litterbox.com. At Whisker, we believe pet parenthood can always get better. As leading innovators in pet tech and refined pet accessories, we work tirelessly to solve problems and deliver smarter insights for pet parents while enriching the lives of pets. Whether it's a self-cleaning litter box that automates scooping, an automatic feeder that helps pets develop healthier eating habits, or a modern cat tree that delights both humans and felines, we strive to deliver better solutions for consumers while transforming pet care along the way. To us, having a pet is the best thing ever. At Whisker, life together just keeps getting better. Whisker is based in Auburn Hills, Michigan and Juneau, Wisconsin with 700+ passionate team members. What You'll Do: As a Customer Experience Supervisor, you will manage a support team in a dynamic omni-channel environment. The Customer Experience Supervisor is responsible for maintaining department service levels and may alternate between outlined leadership duties and agent-level tasks (assisting with call and email volume). This person will be overseeing a team of product specialists with a shift time of either Sunday - Thursday 1:00 PM - 9:30 PM EST or Tuesday - Saturday, 1:00 PM - 9:30 PM EST focused hours. Additional work may be required outside those hours. Essential Duties and Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as deemed necessary. Assists with all phases of delivering exceptional outcomes for customers Manages daily activities of the team by monitoring department responsibilities within CRM and other platforms, and makes appropriate allocations of labor resources to meet daily productivity and service goals Provides input to Sr. Director and CX Manager regarding workload volume and staffing needs to meet department service level targets Maintains working knowledge of multiple technical products and platforms to provide maximum support to Specialists and customers Carries out responsibilities following Whisker policies and applicable laws Will perform additional responsibilities as required Leadership Responsibilities: Directly supervises the department and a team of 10-15 non-exempt (hourly) Team Members Provides weekly reporting to management on quality assurance initiatives, trends, gaps, and other relevant information to drive improvement Responsible for real-time analysis of department queues and anticipates necessary staffing or resource allotments to meet outlined goals Effectively implements procedure and policy changes while maintaining or improving team morale Achieves quality and efficiency targets through data-driven coaching and motivation Evaluates individual specialist and team performance via consistent coaching performance reviews and other methods needed Assists with new hire training and onboarding, including interviewing and collaborating with partners in HR during the recruitment process Ensures operational excellence through routine audits of specialist attendance and timecard adherence Occasionally steps in as first-level support for customer escalations and uses a suite of resources, while demonstrating understanding to resolve complex customer issues Occasionally oversees various project initiatives within the Customer Experience department, ensuring timely and successful adoption or implementation within the team Partners with IT, operations, HR, Engineering, and other cross-functional teams to ensure specialists have all the necessary resources to provide exceptional service Strives to create an environment of continuous improvement through innovative solutions for both internal and external customers Requirements What You'll Bring: BA/BS in Communications, Business, Business Management, and/or equivalent experience 5 years of experience in a customer support role 3 years of leadership experience managing high-performing, agile teams Ability to motivate and coach others through effective communication Has an attention to detail and is an agile problem solver Maintains confidentiality of proprietary information Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions High degree of initiative, self-motivation, and ability to motivate others Ability to establish and maintain cooperative working relationships with Team Members and colleagues Not Required but Nice to Have Previous experience with Dixa, Surfboard, Magento, Paylocity a plus Experience in the Pet Industry or a passion for pets! Benefits & Purrks: Join a tenacious, inventive company that empowers team members to chart their own path, lead by grounding decisions in the “why”, and has a strong sense of empathy and openness to new perspectives. Be a part of exciting growth, work with incredible people, and create tomorrow's pet products-plus a whole lot of extras. You will also be provided with: Premium Medical/Dental/Vision insurance Paid parental leave Whisker Parents Program 1 day "pawternity" leave for new pet adoption Pet Insurance discount 401K match Flexible spending accounts Company-paid short-term disability and life insurance Employee Assistance Program (EAP) Generous paid time off 14 Paid Holidays Top of the line equipment Pet-friendly office Whisker products and swag Continuing education Support On-site gym with Peloton Referral program Statement of Inclusivity: We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive. Please ensure to regularly check your email spam folder for any communication from Whisker to avoid missing important updates regarding your application status. #onsite1