Lead Dispatch Jobs Near Me

The Intermodal Dispatch Manager is responsible for overseeing the daily operations of intermodal dispatch, ensuring timely and efficient movement of freight via rail, truck, and other transportation methods. This role requires strong leadership, coordination, and communication skills to optimize resources, maintain compliance with regulations, and improve overall operational efficiency. Key Responsibilities: Supervise and manage intermodal dispatch operations to ensure seamless transportation of freight. Coordinate with drivers, carriers, and customers to schedule and dispatch shipments. Monitor and track shipments, resolving any delays or issues promptly. Ensure compliance with all federal, state, and local transportation regulations. Optimize routes and schedules to reduce costs and improve delivery times. Maintain strong relationships with carriers, vendors, and customers to enhance service quality. Analyze operational performance and implement improvements to increase efficiency. Lead and train dispatch staff, fostering a productive work environment. Collaborate with internal teams, including sales and customer service, to align transportation operations with business objectives. Handle and resolve driver concerns, ensuring compliance with safety policies. Qualifications: Minimum of 3-5 years of recent experience in intermodal dispatch or transportation management. Strong knowledge of intermodal logistics, including rail and trucking operations. Excellent leadership, problem-solving, and decision-making abilities. Proficiency in transportation management software (TMS) and Microsoft Office Suite. Strong communication and negotiation skills. Ability to work in a fast-paced environment and manage multiple priorities. Familiarity with DOT regulations and safety compliance standards.

Must be on the Dispatch Health program About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Summary of Responsibilities: This position is responsible for supervising Customer Service Agents during seasonal ramps. Will be responsible for the daily/monthly performance of the client's account including managing attrition, absenteeism and delivering performance management documentation for the Customer Service Agent. This position is seasonal in nature and temporary. At the end of the seasonal ramp period (no greater than 6 months) the Seasonal Leader will be required to return to the duties and responsibilities of a Customer Service Agent. Provides guidance and leadership and serves as a mentor for Customer Service Agents' day-to-day activities. Through effective leadership, focuses on team performance and attrition. Manages escalation procedures and ensures service levels are maintained. Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner. Responsible for evaluating agents, performance management documentation and where applicable, initiating the termination process. Provides training and mentoring for others when applicable. Client interface capable but dependent upon account needs, attends client calls when appropriate. Secondary point of contact for the client. Dialogues with customers frequently to determine their needs. Builds relationships with internal and external customers. Align work processes, structure, and systems to meet customer needs. Builds rapport and establishes trust with coworkers and client. Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes. May perform other additional duties and responsibilities as assigned. Position Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Identifies, communicates, motivates and educates team members with new initiatives. Ability to motivate others beyond the status quo while understanding the needs of team members. Ability to guide team members in a way that encourages involvement and increases their sense of ownership. A team player with the ability to build rapport and establishes trust with coworkers and client. Outstanding oral and written communication and interpersonal skills. Excellent computer skills. Solid report analysis and analytical skills. Strictly adheres and demands strict adherence to the company's policies. Excellent attention to detail. Pursues everything with energy, drive, and a need to finish. Embraces change and drives growth. Ability to act with integrity and trust in all work interactions. Ability to be trusted with confidential information Work Experience & Education: High School Diploma required and 12 months relevant experience of which 6 months must be in a Call Center environment; or any equivalent combination of related training/education and experience required. Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred. PEAK program completion. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

DEPT OF TRANSPORTATION Driving the future of transportation with a diverse and innovative team To learn more about the ADOT team CLICK HERE DISPATCHER Job Location: Address: TOC OPERATIONS 2302 W Durango Street Phoenix AZ 85009 Posting Details: Salary: $ 42,780.72 - $ 52,780.75 Anticipated Salary: $ 47,780.72 Grade: 18 Closing Date: April 11th, 2025 Job Summary: Under the general supervision of a Dispatch Supervisor, this position performs work of a highly technical nature in the Traffic Operations Center (TOC). This position is responsible for utilizing a multi-line phone system, a Computer Aided Dispatch (CAD) system as part of a suite of interfaced operational programs including the Event Reporting System (ERS) which is the public portal (511) for statewide highway conditions, a 2-way radio system, Closed Circuit Television (CCTV) cameras, and Dynamic Message Signs (DMS) to receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources to the public, other public and private entities, and to various sections with the Arizona Department of Transportation. This position is responsible for utilizing CCTV cameras to verify reported incidents of traffic flow impediment, assess situations using independent judgment regarding notification to the public as well as public and private entities, including public safety. This position also coordinates information on events with other Arizona cities and counties' Traffic Management Centers, monitors the Wrong Way Driver Detection system, assists with statewide incident management through DMS and CAD. This position handles incidents on a 24-hour/7-day per week schedule including weekends and holidays. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Dispatches ADOT mobile response units and deploys and tracks ADOT assets to emergency and non-emergency incidents utilizing a Closed Circuit Television System (CCTV), a multi-line phone system, a paging/notification system, two-way radios, and a Computer Aided Dispatch (CAD) system; when requested, assists DPS and other law enforcement entities by tracking in progress criminal activity utilizing the CCTV system. Creates and posts message on statewide Dynamic Message Signs (DMS), including but not limited to information on crashes, closures, Amber/Silver/Blue Alerts, high pollution advisories, fire warnings, construction, and any other announcements pertaining to roadway travel. Documents statewide incidents by writing reports using a CAD system which in turn is reported to the public via the 511 public portal/telephone system and on the az511.com website. Completes and maintains DPS TOC certification, remains current on all ADOT training courses, completes on-the-job Dispatcher training and quarterly certification tests; may drive a state vehicle in the course and scope of state business statewide. Receives and processes incoming calls and provides assistance and guidance to the general public, public and private entities including DPS, local Police and/or Fire Departments, and other government agencies to assist with traffic control or other inquiries. Enters events via the az511.com website for traffic congestion during rush hours and reviews all types of entries for accuracy statewide; reports all freeway monitoring equipment malfunctions or damage to state property to appropriate responders. Updates all contact lists and District procedures on a daily basis and information that is received from the District offices. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): Knowledge: - Knowledge of the state highway system. - Of monitoring traffic flow. - Of operation of the paging/notification System. - Of statewide contact procedures. - Of report writing using the CAD software. - Of telephone etiquette. - Knowledge of dispatch procedures as related to mobile response units utilizing a 2-way radio system and CAD system. - Knowledge of Google Suite Programs. Skill: - Obtain DPS TOC certification within 6 months. - Operate multiple computer systems. - Perform quarterly certification tests. - Problem solving skills. - Skills in prioritizing events and situations. - Two-way radio dispatch experience. - Window based software experience. Ability: - Ability to control CCTV monitoring system. - Ability to multi-task managing stressful traffic related events. - Ability to post DMS messages. - Ability to read maps. - Ability to work weekend and holidays. - Ability to work various shifts. Selective Preference(s): Radio dispatching; Computer experience with Windows, Excel and similar applications; Emergency response and traffic monitoring; Familiarity with Arizona roadways; Law-enforcement background helpful; High School diploma or GED. Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at **************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

AAA Club Alliance is seeking a Supervisor I, Dispatch Operations to join our dynamic Dispatch Team! The Dispatch Supervisor will oversee a 2nd Shift team of Dispatch Associates who are responsible for communicating with AAA Members, customers, and roadside assistance providers. The Supervisor will collaborate with management to monitor and develop the performance of each Associate. The Supervisor provides leadership, coaching and development to their assigned team ensuring that Dispatch meets or exceeds established metrics, quality and safety goals. The Supervisor handles escalated, non-routine, and sensitive member issues and keeps management informed of outstanding department or team performance issues. This position will work to develop Associates to ensure AAA Members and customers receive exceptional service in a manner that supports the long-term profitability of the enterprise and results in totally satisfied customers. *This is a work from home sales/customer service position** **Candidates MUST live within one of the following states to be considered**· ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia Work Schedule: Friday -Tuesday 4:00 PM -12:00A M EST What we can offer you: A competitive salary of $18.40 - $35.24, depending on experience. Paid training All computer equipment shipped directly to you Shift differential offered for 2nd shift - 8% 401(k) plan with company match up to 7% Medical, Dental, Vision and Prescription coverage FREE AAA Premier Membership. FREE Life Insurance. Auto repair, travel, and merchandise discount Tuition reimbursement Disability Insurance Supplemental Insurances Pet Insurance Legal Insurance Minimum Qualifications Education level of at least a high school diploma, Bachelor's degree preferred or commensurate work experience. 2+ years of experience in a high volume contact center and/or dispatch environment 5+ years of customer service experience 1+ year of experience as a supervisor or team lead in contact center environment Excellent communication and interpersonal relations skills Strong written and oral communication skills Intermediate level of proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio) Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product The primary duties of the Supervisor I, Dispatch Operations are to: Accountable to ensure Priority, unspotted and KMI (Keeps Member Informed) calls are managed and Members are kept informed of their call status as appropriate. Ensures Associates deliver on Member requests for roadside service assistance. Ensures Associates handle Member interactions effectively and with empathy for the situation keeping in mind at all time Member safety. Directly handles escalated/sensitive/high risk Member, Associate interactions and situations as required either through direct Supervisor Queue or as circumstances require. Ensures regular review and updating of PTA settings. This includes providing oversight to of calls aging, unspotted calls and ensures PTA adjustments are managed Plan, manage and monitor daily teamwork flow; manage resources to ensure all incoming and outgoing work is processed as required producing quality results. Partners with Forecasting & Scheduling to obtain optimized schedules. Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues. Implement Associate development plans including, but not limited to, scheduled weekly/monthly Team Coaching, cross training of staff, procedural review and enhancement, and identification of areas of opportunity for performance and process improvement. Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance's strategic and business plans. Provide backup assistance to team members as necessary; perform other duties and responsibilities, including special projects, as required. Ability to work independently, prioritizes work, and handles simultaneous assignments with success and accuracy Provide update reports by shift/hour/day as necessary. Interpret and explain policies to peers and/or members as needed. Professionally represent the business line as needed. Practice and promote Shared Values amongst peers. Have the ability to work extra hours and overtime as needed due to business conditions. Perform other related duties as assigned. #LI-Remote #US #aaacluballiance ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Dispatch

AAA Club Alliance is seeking a Supervisor I, Dispatch Operations to join our dynamic Dispatch Team! The Dispatch Supervisor will oversee a 2nd Shift team of Dispatch Associates who are responsible for communicating with AAA Members, customers, and roadside assistance providers. The Supervisor will collaborate with management to monitor and develop the performance of each Associate. The Supervisor provides leadership, coaching and development to their assigned team ensuring that Dispatch meets or exceeds established metrics, quality and safety goals. The Supervisor handles escalated, non-routine, and sensitive member issues and keeps management informed of outstanding department or team performance issues. This position will work to develop Associates to ensure AAA Members and customers receive exceptional service in a manner that supports the long-term profitability of the enterprise and results in totally satisfied customers. *This is a work from home sales/customer service position** **Candidates MUST live within one of the following states to be considered**· ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia Work Schedule: Friday -Tuesday 4:00 PM -12:00A M EST What we can offer you: A competitive salary of $18.40 - $35.24, depending on experience. Paid training All computer equipment shipped directly to you Shift differential offered for 2nd shift - 8% 401(k) plan with company match up to 7% Medical, Dental, Vision and Prescription coverage FREE AAA Premier Membership. FREE Life Insurance. Auto repair, travel, and merchandise discount Tuition reimbursement Disability Insurance Supplemental Insurances Pet Insurance Legal Insurance Minimum Qualifications Education level of at least a high school diploma, Bachelor's degree preferred or commensurate work experience. 2+ years of experience in a high volume contact center and/or dispatch environment 5+ years of customer service experience 1+ year of experience as a supervisor or team lead in contact center environment Excellent communication and interpersonal relations skills Strong written and oral communication skills Intermediate level of proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio) Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product The primary duties of the Supervisor I, Dispatch Operations are to: Accountable to ensure Priority, unspotted and KMI (Keeps Member Informed) calls are managed and Members are kept informed of their call status as appropriate. Ensures Associates deliver on Member requests for roadside service assistance. Ensures Associates handle Member interactions effectively and with empathy for the situation keeping in mind at all time Member safety. Directly handles escalated/sensitive/high risk Member, Associate interactions and situations as required either through direct Supervisor Queue or as circumstances require. Ensures regular review and updating of PTA settings. This includes providing oversight to of calls aging, unspotted calls and ensures PTA adjustments are managed Plan, manage and monitor daily teamwork flow; manage resources to ensure all incoming and outgoing work is processed as required producing quality results. Partners with Forecasting & Scheduling to obtain optimized schedules. Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues. Implement Associate development plans including, but not limited to, scheduled weekly/monthly Team Coaching, cross training of staff, procedural review and enhancement, and identification of areas of opportunity for performance and process improvement. Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance's strategic and business plans. Provide backup assistance to team members as necessary; perform other duties and responsibilities, including special projects, as required. Ability to work independently, prioritizes work, and handles simultaneous assignments with success and accuracy Provide update reports by shift/hour/day as necessary. Interpret and explain policies to peers and/or members as needed. Professionally represent the business line as needed. Practice and promote Shared Values amongst peers. Have the ability to work extra hours and overtime as needed due to business conditions. Perform other related duties as assigned. #LI-Remote #US #aaacluballiance ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Dispatch

About ABC Legal: ABC Legal Services is a company of over 400 employees and thousands of independent contractors, headquartered in Seattle with a nationwide footprint. We file and serve legal documents for law firms--and are the technology leaders in our industry. Our Recruiting team offers a unique, fun, and challenging opportunity for a recruiting/HR professional to gain experience in a fast paced and collaborative environment. About the Opportunity: Joining the ABC team as a Dispatch Coordinator this role offers a unique, fun, and challenging opportunity. This role works with a small team that makes a big difference by recruiting Process Servers to deliver legal documents in their area. The dispatcher ensures unclaimed jobs are claimed or manually dispatched in a timely manner. The goal is to maintain an average age of jobs in assigned states at or below 1.5 days old with the oldest job being less than 5 days old. We are looking for someone who thrives within a fast-paced, metrics driven environment. If you love a good challenge and energize others with your enthusiasm to succeed in the goals of the team, we want to hear from you! Responsibilities: Monitor skye (internal application) task board to identify aging unclaimed jobs. Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate. Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched. Resolve and escalate to teams if needed. Monitor and report trends in stuck jobs if you see an increase in the same scenarios. Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings. Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers. Benefits & Perks: Medical/dental/vision benefits 401K retirement contribution plan with matching 11 paid holidays Transit benefits Remote/flexible work opportunities Starting pay range: $20.00 to 25.00

Who We Are: Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient's unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes. Who We're Hiring: As the Dispatch Coordinator, you will be a core member of the Ride Health Fleet team. Your primary responsibilities will be importing trips, utilizing route optimization software to build initial schedules, review uncovered trips and utilize creative thinking abilities to modify schedules or trips as needed, live monitoring of drivers to ensure on time performance and making urgent schedule changes as needed, and much more. Success in this position will require exceptional communication skills, attention to details, as well as creative problem solving. Responsibilities: Import data into our trip management software via electronic API connection or via importing .csv documents Arrange transportation for clients by managing assigned runs and special assignments. Monitor traffic, on time performance ,and avoid delays. Provide feedback and information immediately to the ride success team and management regarding issues with route or passengers. Utilize trip management software alongside our internal platform effectively and ensure accuracy. Observe all state and federal mandatory safety regulations and Ride Health specific policies. Report all citations and incidents, and complete all required forms in a timely manner. React professionally at all times, especially in emergency situations. Attend and participate in all department meetings and training. Maintain punctual and regular attendance. Maintain HIPAA compliance and confidentiality of information regarding all passengers. Perform responsibilities in an ethical and professional manner. Perform other duties as assigned. Requirements Business hours are M- F from 6:00am - 6:30pm PST. Shifts will fit within these business hours with possible Saturdays. Fluency in Spanish is welcomed. High school diploma, GED or equivalent. Experience in dispatch highly preferred or relevant work experience. Experience with Non-Emergency Medical Transportation strongly preferred. Working knowledge of GPS-enabled fleets preferred Fluency with standard business tools such as Microsoft Office, Google Apps, and software-based telephone systems, as well as proficient keyboarding and mouse skills. Ability to multitask; excellent time management skills. Excellent communication skills. Ability to solve problems and make decisions. NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed Benefits Competitive compensation $18 - $20 per hour plus a rich benefits offering Career advancement opportunities Fully remote - skip the commute Paid Time Off Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility TalkSpace, Healthy Advocate EAP, Teladoc, One Medical, KindBody - all company provided Life insurance, short-term disability, long-term disability - all paid for by Ride Health 401k retirement savings plan with 4% fully vested employer match right out of the gate Fully paid parental leave after six months And we're always looking to add more PLEASE NOTE: Because of healthcare privacy regulations, candidates must reside in the United States to perform this job. Candidates must be permanently authorized to work in the United States. We are unable to provide sponsorship at this time. Ride Health complies with regulations to verify employment eligibility through E-Verify. All recruitment and hiring communications from Ride Health will be conducted via a valid ‘@ridehealth.com' email address. Please disregard any messages from other domains as they are unauthorized and not affiliated with Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.

Full-time Description is required to be in-office in Marietta, GA. No remote opportunities are available. Shifts Available: Saturday-Sunday 10:00am-8:00pm Sunday Only 10:00-8:00pm Sunday Only 1:00pm-9:00pm Based in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the US. We are seeking weekend Security Operations Center Dispatcher to become an integral part of our team. The selected individual will patrol and secure assigned premises through the use of surveillance technology from our Command Center - identifying key risks to staff and patrons. Here at EyeQ, people matter. Any new team members we bring on have to live and breathe our core values, just like we do. We value trusted partnerships. We believe in the value of transparent, reliable and growing relationships with our team and customers and turn away people and businesses that don't fit. We build to last. We focus on long-term solutions and spend requisite time to ensure our solutions will work the first time. We take the hill. We are excited to take on challenging work, find new solutions and technology frontiers, and attack problems others are scared of; as such, we celebrate failing fast, being transparent, and working with people who we trust to run up those hills with us. We enjoy the journey. We take our customer needs but not ourselves seriously; Our work is a part of our life we want to enjoy unapologetically; We are proud of the mission we are entrusted with and the team we get to serve with every day. Responsibilities: Monitor premises to prevent theft, violence, or infractions of rules Thoroughly examine alarms from sites to verify threats Warn violators of premise rules and regulations Request emergency personnel for high risk situations Requirements: High school diploma or equivalent Fluent in the english language Authorized to work in the United States Available for evening and overnight shifts Accepted candidates will be required to complete an online survey as well as drug and background checks Experience: Call Center Customer Service or Support: 1 year (Preferred) Security or Loss Prevention: 1 year (Preferred) Security guard license (Preferred) Compensation + Benefits: Full-time Health insurance Dental insurance Vision insurance Paid time off Requirements Qualifications: Previous experience in security, law enforcement, or other related fields, preferred Familiarity with security equipment and surveillance technology Ability to handle overnight work requirements Strong attention to detail Salary Description Starting at $15.00/hr

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dispatcher II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description Fleet Services - A Cox Automotive Company keeps your fleet moving! Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. Fleet Services is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Fleet Services also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Fleet Services is currently hiring a Dispatcher II to dispatch and schedule preventative maintenance (“PM”), repairs and services discovered during inspections - a ‘Customer Experience Leader' with the responsibility to ensure that the overall customer experience is ‘best in class'. This is to be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. A Maintenance Coordinator will demonstrate active listening skills to ensure that the customer's needs are met, and exceeding customer and company set expectations. If you are looking for a new place to call home, we would love to talk to you!Duties & Responsibilities: Managing Preventative Maintenance, Scheduled Repairs and Unscheduled/Emergency services transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Timely and accurate documentation and notation in all FSCA systems regarding each customer contact Providing excellent customer service for all internal and external customer calls. Be professional and establish positive customer rapport, encouraging repeat business Obtain customers approval for all repairs and services to be performed Coordinating towing of customer units when necessary Scheduling repairs and maintenance with FSCA resources as a priority Scheduling outside vendors only when FSCA technicians are not available, which will only occur when the customer unit is in a location that is not serviced by FSCA or the FSCA does not have availability to provide timely service to the customer Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling Additional duties and special projects as assigned Requirements: High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field. 2+ years' experience in a service or call center environment, preferably in the commercial vehicle maintenance or transportation industry. Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer) Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful Ability to work independently and collaboratively within a team environment Excellent problem-solving skills Highly organized with exceptional follow-through abilities Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Since 1985 our team of employees have been serving our broad, loyal customer base and exceeding their expectations. We are looking for fun, committed, and passionate individuals to provide world-class customer service. We want employees to love their jobs. What we can do for you: Monday through Friday, 5 am to 3 pm or 6 am to 4 pm Overtime paid after 40 hours (42.5 Hours a week). Paid Time Off within your 1st year (Up to two weeks). Work from-home opportunities (Up to two weeks a year). $150.00 Weekend On-Call Bonus. Weekly pay. Medical, Dental, Vision, Life and STD available after 30 days following the 1st of the month. 401-K with Company Match. Position Requirements: Must have at least 6 months of management experience. Positive. Outgoing. Organized. Detail Oriented. Maintain a “get it done” attitude. Duties & Responsibilities: Ensure timely, accurate, and cost-effective movement of customer freight. Address problems & provide solutions to issues that arise while on duty. Call customers for late pickups, vehicle changes, no-freight, etc. Answer phones in a friendly, helpful manner, and intelligently respond to customer needs. Use various resources to look up directions and other critical information for drivers. Maintain a clean and productive work environment. Monitor loads from the time entered to when they are safely delivered to the customer. Updating third-party logistics carriers online or by phone calls with delivery information. Input orders into the company system in an efficient, accurate and timely manner. Communication with all departments effectively. Ability to work independently, with little to no direct supervision. Other duties as assigned.

Under general supervision is responsible for answering calls from the public and other public safety agencies, and dispatching the appropriate emergency agency and/or equipment; performs other duties as required. Operates a computerized E-911 Emergency Telecommunications System, a Computer Assisted Dispatch (CAD) system, a multi-channel Communications Control Dispatch Radio System, a Telecommunications Device for the Deaf (TDD), and a National Warning System; Answers incoming calls for emergency police, fire, and/or medical services; Verifies addresses and locations of the emergency incidents using the automated identification and location systems and available resources; Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response; Transfers calls to the correct jurisdictions and refers non-emergency calls to the appropriate agency or jurisdiction when necessary; Track calls for service, unit dispatching, and updates call records using the CAD system; Constantly monitors the status of all units on duty in the field; Inputs information into a computer in accordance with established protocol; Performs queries upon request by police officers and other authorized personnel using a computerized national, state, and regional crime information system; Takes appropriate follow-up actions in response to hang up calls to ensure proper emergency response; Activates and/or coordinates the emergency operations center upon notification; Completes various forms and logs Makes notifications for requests for wreckers from the field units; Conducts/participates in training and/or drills Activates the County wide Tornado system and/or search and rescue services May provide pre-arrival instructions to callers regarding actions to be performed until emergency personnel arrive on the scene; May maintain contact with callers until emergency response units arrive on scene; May provide training, mentoring, or coaching to trainee-level personnel and prepare detailed documentation of training; May prepare informal written reports. Qualifications Must be a United States Citizen. Must have a high school diploma or equivalent (GED). Must be at least 18 years of age. Must have a valid driver's license. Supplemental Information Working Conditions: Working conditions involve working an 8-hour shift / 40-hour work week, in a dispatch center, on 1st, 2nd, or 3rd shift, including weekends and holidays, with 2 consecutive days off, and may be required to work during other shifts and to work overtime. Experience in emergency services and/or communications, and knowledge of approved principles and practices of law enforcement work, including applicable laws and ordinances, are preferred. Applicants must be legal residents of Fairfield County or adjoining counties after appointment. Applicants are also expected to be of good moral character, temperate habits, and physically able to perform all duties of the position. Knowledge, Skills, and Abilities: Ability to hear and understand persons speaking in a normal tone; vision corrected to 20/20; ability to type thirty (30) words per minutes; ability to remain calm under stressful situations; good conflict resolution skills; ability to apply common sense, logic, and reason to make sound decisions; good sense of observation; ability to remember information both long and short term; ability to comprehend new and old information; ability to evaluate situations, often with limited information, and act accordingly; ability to communicate in clear English in an authoritative manner; ability to communicate with persons with varying accents and cultures; ability to write/type with proper grammar and spelling; ability to comprehend computer screens and print outs; ability to work quickly and accurately on a computer keyboard; ability to display sensitivity and empathy to others; ability to develop and maintain good working relationships; ability to work independently without direct or immediate supervision; ability to follow strict rules and proper conduct; ability to accept supervision, criticism, feedback, and evaluation in a positive manner; ability to maintain control over sometimes hostile, verbally abusive, uncooperative, and angry callers; ability to maintain constraint in stressful situations; ability to adapt to changes in working conditions (hours of work, shift, etc.); ability perform service without requiring recognition/appreciation; ability to be responsible, reliable, punctual, honest, thorough, and accurate at all times; ability to abide by laws, directives, and rules to maintain public trust; ability to maintain stamina in order to meet both the critical and non-critical demands of the job; general knowledge of laws and court systems; knowledge of Fairfield county locations and streets/roads, including cities and villages within the county. NOTE: The lists of Job Duties, and Knowledge, Skills, and Abilities are not necessarily all inclusive.

Replies within 24 hours Job SummaryWe are seeking a professional and skilled Dispatcher to join our team. In this role, you will be responsible for coordinating and organizing the movement of goods and people from one location to another. This involves routing and scheduling drivers and vehicles, tracking and monitoring shipments, maintaining communication with drivers and other stakeholders, solving problems as they arise, and keeping accurate records of transportation activities. Overall, the dispatcher plays a crucial role in ensuring the smooth and timely delivery of goods and people in the logistics industry. Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Responsibilities Routing and scheduling drivers, vehicles, and other resources to ensure timely delivery of goods or transportation of people. Must maintain constant communication with drivers and other stakeholders to ensure that everything is running smoothly and to address any issues that may arise. Must track and monitor the movement of goods or people to ensure that they are on schedule and to make adjustments if necessary. Must be able to quickly and effectively solve them, whether it's rerouting a driver to avoid traffic or finding an alternative transportation solution for a customer. Must maintain accurate records of all transportation activities, including schedules, routes, and delivery times. Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent typing and data entry skills Microsoft Excel required ( intermediate level) Understanding of best practices and procedures for emergency response situations Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Ability to work well under pressure This is a remote position. Compensation: $15.00 - $22.00 per hour

Job Title: Dispatcher - Customer Service and Call Management Support Salary: $17 per hour Schedule: Sunday to Thursday, 2:30 pm - 11:00 pm (fully remote after training) Qualifications: Self-directed individual with the ability to handle multiple tasks simultaneously Proficient in Microsoft and PC skills Logical thinker with a keen understanding of business efficiency Strong communication skills (oral/written) with the ability to interface effectively with customers, suppliers, and team members Team player with the ability to thrive in collaborative environments Associate degree preferred or relevant equivalent experience 1-3 years of experience in customer service and/or call center Responsibilities: As a Dispatcher, you will: Proactively problem solve and escalate urgent service needs and technician-related issues to the appropriate management team Participate in conference calls, providing analysis of call volumes, high-priority customers, and known issues Monitor the real-time operation of the Call Management System to ensure Service Level Agreement (SLA) is met and all available technicians are actively assigned to calls Continuously monitor "white space" on the Call Management System for maximum productivity of technicians Monitor and coordinate part ordering and shipment with technicians, scheduling calls accordingly Escalate incomplete calls until resolved and dispatch calls to Flex Labor Partners, monitoring to completion Mark technician unavailability on the Call Management System chart for emergency situations Review call lists, determine initial urgency, and schedule appropriately through interface with technicians, business team, and customers Utilize team/geography knowledge to improve resource efficiencies Document customer dissatisfaction, field issues, and recognition of technicians for good performance Contact customers with estimated times of arrival as necessary Work varied shifts and weekends as scheduled with minimal travel for business Attention Employers! Seeking exceptional talent? We've got the solution: Share your s with us. Precision Matching: We'll pinpoint the perfect candidates. Time Saver: Fill crucial roles faster than ever. Showcase Your Brand: Attract top talent aligned with your mission. Partnership: We're your allies in successful hiring. Network Access: Tap into our extensive candidate pool. Confidentiality: Your needs are handled discreetly. Elevate your team today! Contact us to share your job descriptions and discover your next top performer. Send inquiries, resumes and cover letters to *****************************.

AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. Dispatcher Dispatcher has a broad range of responsibilities including routing all orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member. Job Duties: Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed. Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations. Clear all routes daily with all delivery technicians to ensure all stops were completed. Address any non-printed orders to determine the status of the order. Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order. Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget. Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties. Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues Verify delivery/pick up details and communicate that information to patient service technicians and couriers. Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per route by routing in an efficient manner. Tracks all orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line. Ensures confidentiality of patient care information/documentation. Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting. Become familiar with all personal safety and infection control practices and procedures. Account for all tickets, create routes, clear routes, and ensure all stops were completed. Develop best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc. Competency, Skills and Abilities: Decision Making Analytical and problem-solving skills with attention to detail Ability to adapt and be flexible in a rapidly changing work environment Job Title: Dispatcher FLSA Classification: Non-Exempt Department: Operations Rev Date: 05/20 Reports To: Department Manager Approved by: Human Resources Strong verbal and written communication Excellent customer service skills Proficient computer skills and knowledge of Microsoft Office Ability to prioritize and manage multiple tasks Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Requirements Minimum Job Qualifications: High School Diploma or equivalent One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance. Valid and unrestricted driver's license in state of residence AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Full-time Description MEDCOMM DISPATCH SUPERVISOR - CRITICAL CARE PARTNERS FOR LIFE. Partners - not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership , our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Our partners are given opportunities for career and personal growth with an emphasis on work/life balance. This is our journey - we are going places and you are an integral part of that future. Summary The MedComm Supervisor is responsible for assisting the MedComm VP by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. The MedComm Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight's mission, vision, and values. The MedComm Supervisor will interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives. MedComm Supervisors are responsible for maintaining situational awareness and mitigating issues as they occur. MedComm Supervisors are responsible to lead and direct air and ground Communications Specialists in the most effective, efficient, and professional manner. The MedComm Supervisor will model Servant Leadership and Just Culture philosophy. Minimum Qualifications 1. G.E.D. or High School Diploma required. 2. Healthcare or EMS experience preferred. 3. Bachelor's degree in a related field preferred. 4. Emergency Medical Dispatcher Certification (IAED EMD) within three years of hire. 5. Certified Flight Communicator and/or CommLab simulation completion preferred or obtain within two years of hire. 6. 3 years' experience as a Communications Specialist or 3 years' previous dispatching experience in a progressive communications center preferred. 7. Communications Supervisor Certification through APCO International within three years of hire. 8. Minimum of two years of leadership (formal or informal) experience preferred. 9. Embraces the fundamentals of Servant Leadership and Just Culture. 10. Successful candidate is a team player, adaptable, able to influence key stakeholders, willing to problem solve, and self-motivated. 11. Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets. 12. Requires excellent communication and interpersonal skills with all levels of staff. 13. Requires demonstrated problem solving skills necessary to be able to prioritize assignments. 14. Ability to analyze data to identify trends and make recommendations to improve services. 15. Demonstrates service oriented skills by actively looking for ways to help people. 16. Demonstrates solid judgement and decision making skills by considering the relative costs and benefits of potential action to choose the most appropriate one. 17. Excellent written and verbal communication skills. 18. Ability to multi-task and handle multiple projects at one time. 19. Ability to work well with all levels of staff. 20. Ability to work in an unstructured, non-routine environment. 21. Ability to work independently with minimal direction. 22. Good planning and organizational skills. 23. Ability to negotiate effectively. 24. Must be available for consultation 24/7 regarding MedComm issues. 25. Will provide support 24/7 to MedComm staff. MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Job Details College Park - 8751 Wesleyan Road - Indianapolis, IN Optional Work from Home $16.00 HourlyDescription Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members. Here's What is in it for YOU: A company culture that provides training and learning opportunities. A brand that you can be proud to be part of. A culture that will challenge you to be your best. Corporate Incentive Plan (CIP) Health / Dental / Vision benefits. Paid Time Off. Paid Holidays. Company provided LTD & Life Insurance. Service Anniversary Recognition. Free AAA Plus Membership. Generous 401k w/ company match. Company provided HSA dollars. Position Summary: This position involves managing service requests, coordinating with service facilities, and maintaining communication with various stakeholders. The ideal candidate is adaptable, detail-oriented, and committed to providing exceptional customer service. Duties and Responsibilities: Receive and process service requests from members and the Roadside Assistance Program. Route service requests using various methods to service facilities. Select and coordinate the movement of service vehicles according to departmental standards. Demonstrate proficiency in computer systems and relevant technology. Apply ERS policies and procedures to every member interaction and document all actions, including ETAs and status updates. Communicate any deviations or issues to the supervisor. Removed troubleshooter and lead. Manage multiple list views efficiently and accurately. Demonstrate proficiency in using dispatch technology and computer systems. Support management with the implementation of changes and training to ensure service accuracy. Meet established response time goals, aiming for an average of less than 30 minutes. Maintain positive and professional communication with members, employees, drivers, and service facilities. Adapt to a flexible schedule, including nights, weekends, and holidays, while maintaining good attendance. Participate in quality assurance activities by conducting member follow-up calls to assess experiences and expectations, aiming for a minimum of twelve (12) calls per hour. Perform other duties as assigned by management. Schedule: 11:30am-8:00pm Wednesday through Sunday Qualifications Location: You must reside in Indiana and must be within driving distance from our office at 8751 Wesleyan Rd, Indianapolis, IN. You will be required to attend training and occasional meetings in the office. Supervisory Responsibilities: This position has no direct supervisory responsibilities Physical Effort: Typically sitting at a desk or table Intermittently sitting, standing, and stopping Occasional lifting of up to 25 lbs. Education and/or Experience Requirements: Education: High school diploma or general education degree, (GED), required. Experience: Preferred one to three months related experience and/or training; or equivalent combination of education and experience. Knowledge of Contact Center and Dispatcher functions preferred . Facebook: *************************** Company Website: *******************

SAFETY The Dispatcher (Safety and Security) will be responsible for maintaining operational control of communications for the Atlanta Public Schools Telecommunications Call Center. Responsible for operating various sophisticated technological equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, among other duties as assigned by management. Serves as a major artery to the APS body, as the alarm monitoring center is from where information is collected and disseminated District-wide. The call center is a manifold operation, serving as an emergency operations center, a technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of those capacities while demonstrating optimal customer service skills. The call center 24/7, 365 days of the year; therefore, the dispatcher must be able to perform shift work, including holidays, weekends, mandatory overtime, and serve in an on-call rotations capacity. MINIMUM REQUIREMENTS EDUCATION: • High School Diploma or GED required. • Associate's degree preferred. CERTIFICATION/LICENSE: • Georgia Peace Officer Standards and Training (POST) certification required within the first 6 months of employment. • Must be able to maintain certifications required by standard operating procedures and state law. WORK EXPERIENCE: • 3 years of call center work experience in law enforcement, security environment or customer service required. KNOWLEDGE, SKILLS & ABILITIES • Knowledge of the Public Safety Board of Education Radio System. • Considerable knowledge of operations of governmental departments and procedures. • Governmental and departmental policies, and applicable state and local rules and regulations. • Strong understanding of factors relating to crisis intervention and calming techniques. • Proficiency in working within deadlines and report preparation. • Requires proficiency in Microsoft Office, Microsoft Outlook, utilization of internet search tools and Intranet, and other office equipment such as incident reporting software, fax, copiers, and scanners. • Use a computer to analyze crime information; enter, compile, and maintain statistics; prepare a variety of reports; compose routine correspondence. • Requires extensive communications (verbal and written) with internal stakeholders. • Ability to effectively operate, by sight and sound. Must be able to work independently and be comfortable problem solving using sound judgment while not compromising the policies and procedures of the organization; actions will impact others directly and indirectly. • Must be able to work flexible hours, evenings and staggered shifts, holidays and weekends and/or in emergency situations; required to work overtime including evenings and weekends as assigned by the Chief/supervisor to provide maximum security coverage. • Ability to apply critical thinking skills in rendering solutions to various issues. • Ability to communicate and interact well with school personnel, other law enforcement, emergency agencies and general public. ESSENTIAL DUTIES • Dispatches to Atlanta Public Schools' officers and other part-time law enforcement officers, contracted security and other civilians using an 800 MHz Public Safety Communications System. • Dispatches emergency personnel to calls for service according to standard operating procedures. • Interviews callers and process requests for service to include recording information with accuracy and completeness using the proper reporting system. • Receives, assesses, and prioritizes incoming calls to include emergency calls to determine how best to meet the needs of the customers. • Processes, enters, retrieves, and transmits accurately Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) entries and inquiries, abiding by policies and procedures mandated by NCIC and GCIC. • Demonstrates proficiency in working within deadlines and report preparation. • Types and files reports as required. • Continuously monitors life safety systems (fire and burglar alarms), and operates surveillance systems and security access control systems with proficiency. • Assists with identifying and maintaining most current information in databases as required by the department. • Reports inaccuracies identified or malfunctioning equipment in a timely manner. • Creates trouble tickets for customers when needed. • Maintains constant awareness of assigned units, locations, and status; conducts status checks to ensure safety of officers as often as ordered in the standard operating procedures manual. • Maintains familiarity with all emergency procedures and notification processes; anticipate and prepare for activation of contingency plans due to unforeseen occurrences. • Ensures that the supervisors and applicable resource officers and other District personnel are informed of all violations. • Maintains a strong relationship with Atlanta Police Communications 9-1-1 Center other public safety personnel as needed. • Assists in providing information to other law enforcement agencies with incidents involving local criminal activity that may impact the safety of students, employees or citizens. • Maintains and submits log-sheets to supervisor related to activities that may include police reports, activity logs and time sheets and maintains all training hours. • Contacts Principals, facilities services and other supervisors to report problems with buildings or communicate critical information as it relates to emergencies. • Required to have prompt, regular attendance in-person and be available to work on-site, in-person during regular business hours and as needed. • Performs other duties as assigned by an appropriate administrator or their representative. COMPENSATION Hourly: $19.60 PHYSICAL ABILITIES AND WORKING CONDITIONS The physical abilities, working conditions and other conditions of employment listed in this document are representative of, but are not intended to provide an exhaustive list of the requirements for positions in this classification. In the event of an emergency or situation requiring guidance from Federal, State, or local or school district authorities, the requirements of this position may change temporarily or for the school year to best serve the needs of our students. Vision: See Additional Work Conditions & Physical Abilities Section. Hearing: Speech: Upper Body Mobility: Strength: Environmental Requirements: Mental Requirements: Remote Work Requirements: Additional Work Conditions & Physical Abilities: Must pass criminal history and background investigation and psychological test. Must not have any open administrative investigations. The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex,citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

Who we are: Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception. We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. What you'll be responsible for: The Clinical Support Dispatcher is a specialized position routing emergent and non-emergent encounters for different service lines. The Clinical Support team is dedicated to accelerating patient care. The Dispatcher is responsible for receiving and prioritizing encounters from clinical facilities. Work is performed under general supervision by Shift Supervisors/team lead and Managers. What you'll work on: Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care Proficient in all Coordinator duties. Effectively and efficiently manage incoming encounters through the encounter lifecycle workflows processes Interacts with clinical and operational teams to prioritize and assign requesting emergency/ non‐emergent consultations for multiple services lines. Uses established and approved protocols, workflows, and the computer‐aided dispatch system to evaluate the situation and take the appropriate actions. Test readiness of computer, cameras, and other related communications equipment. Monitors and maintains ques to quickly prioritize and assign consultations to meet or exceed service line agreements. Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard. Exhibit a high degree of professionalism when interacting with the healthcare facilities, Physicians, co‐workers and supervisors. May be required to be on‐call, remain on duty after shift‐end and respond to emergency situations at any time. Performs all duties and responsibilities in a timely and effective manner in accordance with established company polices to achieve the overall objective of Clinical Support and this position. Maintains a favorable, collaborative and professional working relationship with all departments to ensure efficient working environment to achieve company's mission. Keeps immediate supervisor/team lead promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary. Maintains a positive team spirit and fosters a positive organizational culture that aligns with the company values. Other tasks as needed What you'll bring to Access TeleCare: High School Diploma, GED or Equivalent Certification Required At least one year of experience working in a call center environment or healthcare or IT Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems Ability to learn software and systems Have excellent phone/customer service skills along with high attention to detail Enthusiastic about being on the forefront of healthcare and impacting patient lives positively Flexibility and adaptability in a fast-paced environment Work Environment: Remote based environment Must be able to remain in a stationary position 50% of the time Coordination Center This is a full-time position; est. 40 hours week The consult coordination center operates 24/7 and does require weekends and holidays. Frequent speaking and listening using a headset Sitting for an extended period of time Extended periods of time looking at computer monitor Repetitive use of hands/fingers across keyboard High growth, fast paced organization Company perks: Remote Work Health Insurance (Medical, Dental, Vision) Health Savings Account Flexible Spending (Medical and Dependent Care) Employer Paid Life and AD&D (Supplemental available) Paid Time Off, Wellness Days, and Paid Holidays About our recruitment process: We don't expect a perfect fit for every requirement we've outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom. Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.

Transport Dispatcher provides organization, coordination and prioritization of services including internal transportation requests through computer-based, telephone and pager applications. Ensures timely and accurate dispatch while effectively utilizing and monitoring staff activities. This position provides limited direct patient care, including assisting with patient transports. Manages, monitors, coordinates, and assigns patient transport jobs utilizing computer-based, telephone and pager systems. Coordinates scheduling of patient transports with all departments and patient units utilizing transport services. Monitors and documents patient transporter performance to ensure compliance with established guidelines. Troubleshoots patient issues and participates in problem resolution requiring appropriate decision making. Responsible for daily management and timely delivery of patient transports. Has direct patient care, access to confidential patient information and makes decisions independently. This individual works under the direct supervision of the EMS Manager. Required Educational Degree: Highschool Diploma or GED Preferred Certifications: EMD Certificate Required Experience: 1 year healthcare experience Preferred Experience: Previous experience as an EMS dispatcher