Lead Agent resume examples for 2025
Build a better Lead Agent resume with Zippi, your AI resume builder robot.

All resume examples
Table Of Content
Lead Agent Resume
Stephanie Bennett Lead Agent 92852 E. Cedar Ave., Columbus, GA | (650) 555-4149 | sbennett@example.com Work Experience Lead Agent, Aflac - Columbus, GA 2020 Create and present effective PowerPoint sales presentations to company employees regarding AFLAC's product features and benefits. File claims; make changes for policyholders, re-enrollments, presentations to business owners and employees. Set appointments with interested Business owners, CEOs and HR Directors * Performed necessary research and cold calling to gain Clients. Generated sales by presenting AFLAC Brand to CEO's, General Managers, HR Directors and any other decision makers. Service Agent, Sitel Operating - Oak Ridge, TN 2018 - 2020 Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities. Resolved customer complaints through active listening, empathy, and professionalism. Exceed monthly sales goals and earned the opportunity to sell life insurance, in addition to property and casualty insurance. Customer Care Representative, Verizon - Charlotte, NC 2011 - 2018 Create wireless accounts and activate new lines of service using netace computer system and I2K. Experience at Level 1 Communication Store Key Holder - Responsible for opening and closing the store as well as customer escalations. Experienced with handling sophisticated communication systems in a Call Center environment. Collection Agent, iQor Holdings - Charlotte, NC 2008 - 2011 Advised clients on financial situations via telephone Maintained consumer databases Worked as a team player with my colleagues to ensure customer satisfaction Collect on delinquent accounts from Capital One Customers Set up and arranged accounts for privately funded student loans Established small business accounts Delinquent account resolution Processed financial statements using Excel Conducted daily phone calls, inbound and outbound to resolve delinquent Direct Tv & Adt security services account Skills Education Bachelor's Degree General Studies 2005 - 2008 American University - Washington, DC |
Agent Assistant Resume
Experience Agent Assistant, Aflac, Columbus, GA 2011 • Initiated communications with potential clients and acquired new accounts. • Completed 50 to 100 cold calls a day aa Recruited new sales agents, exceeding recruitment standards • Generated sales by presenting AFLAC Brand to CEO's, General Managers, HR Directors and any other decision makers. • Closed an average of 3 new accounts per week. Call Agent, Alorica, Saraland, AL 2007 - 2011 • View billed Accounts/Inquiries Clerical/Reception Customer Service • Assist customers in purchasing hardware and/or software for their computers. • Developed effective relationships with all call center departments through clear communication. • Developed a library for the project and used a PowerPoint form to track and describe the location of all project records. Collection Agent, CROSSMARK, Lynchburg, VA 2000 - 2007 • Collect display and promotional information. • Scan UPC codes via hand-held device. • Utilized handheld scan gun for scanning item upc codes Performed Display, Survey, and Audits of store items • Count Inventory and Scan UPC codes via hand-held device. • Updated and maintained business and residential customer accounts ex: payments arrangements address and changes to service etc. Skills • Alternative Solutions • Credit Bureau Information • Individual Customers • New Product Descriptions • Buyers • Delinquent Accounts • Technical Support • Customer Accounts • Telephone Calls • Customer Service Education 1997 - 2000 Bachelor's Degree Business, Liberty University Lynchburg, VA |
Senior Agent Resume
Maria Freeman Senior Agent Contact Information Skills • Foreclosure • Legal Descriptions • Communication • Marketable Title • Loan Applications • Pipeline Project • Mathematics • Title Companies • PMI • Credit Analysis Employment History Senior Agent 2017 WalmartBentonville, AR • Act in accordance with company policies, procedures, and standards of ethics and integrity. • Facilitated in-the-moment communication between clients, retail partners and leadership. • Worked in Carmel, Indiana purchasing right-of-way for a 10 mile transmission and distribution line. Title Specialist 2007 - 2017 WalmartBentonville, AR • Provide exceptional support to the rest of the customer service team by cross-referencing names with addresses using internet technology. • Implemented new stockroom organizational system that significantly improved sales floor efficiency. • Process customers' purchases through POS system. • Informed Apple Store visitors into loyal Apple customers. • Created checks for lien payoffs in a timely manner Prepared contracts sent to lenders for funding. Loan Servicing Specialist 2005 - 2007 JPMorgan ChaseNew York, NY • Recommended approval or rejection of loan applications. • Develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure. • Processed loan applications using industry- specific software. • Assisted senior-level credit officers with complex loan applications. Negotiator 2003 - 2005 JPMorgan ChaseNew York, NY • Minimized losses for investors during short sale/deed in lieu of foreclosure process. • Coordinated and facilitated loss-mitigation initiatives with foreclosure and insurance counsel. • Recommended approval or rejection of loan applications. • Experience with inactive bankruptcy accounts, and accounts that are actively in foreclosure. • Ordered credit reports, appraisals, and title reports Carefully analyzed documents and inform customers of missing items. Education Bachelor's Degree Business 1995 - 1998 University of Maryland - College ParkCollege Park, MD |
How to write a lead agent resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the lead agent role.
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in lead agent-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These four steps should give you a strong elevator pitch and land you some lead agent interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a lead agent resume:
- Inbound Calls
- Customer Care
- Customer Service
- Outbound Calls
- Computer System
- VIP
- Customer Complaints
- Baggage Service
- Customer Issues
- Customer Inquiries
- FAA
- Product Knowledge
- Annuities
- TSA
- Troubleshoot
- Hotel Reservations
- Dangerous Goods
- Telephone Calls
- Travel Arrangements
- Customer Calls
- Manpower Utilization
- Customer Accounts
- Quality Standards
- TWIC
- International Flights
- US Customs
- AMS
- Ticket Sales
- Call Monitoring
- De-icing
You can let Zippi customize your resume.
How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write lead agent experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from lead agent resumes:
Work History Example #1
Marketing Coordinator
Tampa Bay Lightning
- Created a fully digitized and interactive marketing manual that allowed for easy analytics tracking and analysis.
- Monitored tweets, responded to Facebook posts and engaged with consumers by responding to comments, answering questions and addressing issues.
- Managed internal communications, including the creation of a quarterly digital magazine and an intranet homepage updated weekly.
- Increased Facebook and Twitter fans/followers through engagement.
- Monitored and engaged guests through social media - increased Facebook fans by 182%, Twitter following by 42%.
Work History Example #2
Title Agent
Stewart Information Services
- Helped escrow officer with title questions and wherever they needed help and assistance.
- Examined title and wrote title commitments for large mortgage lenders.
- Retrieved and recorded property documents and bankruptcy documents for inclusion with Datedown instructions.
- Drafted Foreclosure Complaints utilizing Perfect Practice software.
- Worked directly with escrow, attorneys, realtors, engineers, buyers/sellers.
Work History Example #3
Lead Agent
iQor Holdings
- Educated customers on internet account management access.
- Provided excellent customer service to customers having problems with their mobile devices serviced through Verizon wireless.
- Operated remote telecommunications using applications and secure computer communications to troubleshoot and resolve issues on customer Samsung devices.
- Created PowerPoint presentations used for business development.
- Answered numerous emails immediately and at a fast pace.
Work History Example #4
Travel Agent (Part-Time)
Apple Vacations
- Specialized in Caribbean, Mexico, and Ski Resorts.
- Assisted callers with VIP, Executive, and Complex International travel using SABRE CRS.
- Parlayed competitive spirit into the business arena with a $7B NYSE multimedia communications conglomerate and owner/operator of multiple TV/radio stations.
- Provided emergency after-hours corporate travel management, domestic/international, for hundreds of VIP accounts.
- Maintained all customer accounts, payments, billing, or other service issues for over 10 AAA Travel agencies.
You can let Zippi customize your resume.
Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries for resumes:
Bachelor's Degree In General Studies
American University, Washington, DC
2005 - 2008
Highlight your lead agent certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your lead agent resume:
- Certified Travel Associate (CTA)