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What is a junior help desk technician and how to become one
As a Junior Help Desk Technician, you can support the organization's vital functions. You will be working closely with the client service desk and offer deskside support. Some functions of a Junior Help Desk Technician include resolving customer technical issues, collecting, analyzing, and reporting trends, providing on-site support, and offering services, among others.
As a Junior Help Desk Technician, you can earn an annual average salary of $50,474. This work has a growth rate of 10%, so you do not need to worry about the demand. You also have the chance to take on other roles and further your career when you start as a Junior Help Desk Technician. You can be a Technician, a Technical Support Specialist, a Systems Administrator, and an Information Technology Manager.
If you want to know about the skills and knowledge most Junior Help Desk Technician applicants write in their resumes, you can use this to your advantage. Some things included in their resumes are Knowledge Base, Hardware, Escalation skills, Active Directory, and Technical Support.
What general advice would you give to a Junior Help Desk Technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $48,069
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.57%
Black or African American 11.23%
Hispanic or Latino 16.20%
Unknown 5.38%
White 56.21%
Genderfemale 16.19%
male 83.81%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Junior Help Desk Technician career paths
Key steps to become a junior help desk technician
Explore junior help desk technician education requirements
Start to develop specific junior help desk technician skills
Skills 
Percentages Escalate 10.54% Help-Desk Support 9.95% Technical Support 8.19% PC 4.81% Mac 3.67% Complete relevant junior help desk technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New junior help desk technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a junior help desk technician based on U.S. Bureau of Labor Statistics data and data from real junior help desk technician resumes.Research junior help desk technician duties and responsibilities
- Manage remedy ticket queue to ensure tickets are being handle properly and resolve within SLA.
- Provide remote support for Citrix applications, VPN log-in portal, and RSA token authentication.
- Assist with VOIP deployments and configuration.
- Support VoIP, PPTP and IPSEC and Internet activity.
Prepare your junior help desk technician resume
When your background is strong enough, you can start writing your junior help desk technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a junior help desk technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Junior Help Desk Technician Resume templates
Build a professional Junior Help Desk Technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Junior Help Desk Technician resume.
Apply for junior help desk technician jobs
Now it's time to start searching for a junior help desk technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Junior Help Desk Technician Job
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Average junior help desk technician salary
The average Junior Help Desk Technician salary in the United States is $48,069 per year or $23 per hour. Junior help desk technician salaries range between $35,000 and $65,000 per year.
What Am I Worth?
How do junior help desk technicians rate their job?
Junior Help Desk Technician reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
