People Data Analyst (HR)
Junior Business Analyst Job 9 miles from Waterford
Start with a job, stay for a career.
For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.
We are currently looking for a People Data Analyst (HR) for our team in Bloomfield Hills, MI. The People Data Analyst partners with CHRO to analyze work process design and flow, improve processes and leverage the return on people focused technological capabilities. They play a key role in providing business systems analysis “best practices” regarding usage implementation and integration of all HR and HRIS systems. The People Data Analyst will work effectively with peers to set technology priorities and conduct long-term planning. This position also serves as a technical point-of-contact and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities. The People Data Analyst also supports HRMS upgrades, patches, testing and other technical projects as assigned.
What are the responsibilities of the People Data Analyst (HR)?
Analyze work process design and flow, improve processes and leverage the return on technological capabilities, play a key role in providing business systems analysis “best practices” regarding usage implementation and integration of all HR and HRIS systems, and will work effectively with peers to set technology priorities and conduct long-term planning.
Generate key HR dashboards across the country.
Collaborate with internal customers to maintain and develop processes that enhance operational capabilities.
Assists in development of standard reports for ongoing customer needs. Helps maintain data integrity in systems by running queries and analyzing data.
Coordinate to identify root causes of and solutions to data integrity and system performance issues.
Performs system maintenance, including assisting in the review, testing and implementation of HRMS system upgrades or patches.
Collaborates with functional and technical staff to coordinate application of upgrade or fix.
Maintains HRMS system tables.
Provides production support, including researching and resolving HRMS problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
Recommends process improvements, innovative solutions, policy changes and/or major variations from established policy, which must be approved by appropriate leadership prior to implementation.
Performs other related duties as assigned.
What are the role requirements?
Bachelor's degree in computer science or related field or equivalent work experience. Master's degree in human resource management, MIS, computer science or related degree preferred.
At least 4 years related experience required.
Experience with creating dashboards and visualizations with Power BI required.
Experience with systems integration/implementation.
Proficiency working with HRIS, databases and reporting applications (UKG preferred).
Solid working knowledge of MS Office applications including Word, Outlook, Excel, and PowerPoint, with at least an intermediate working level of Excel.
Understands and uses qualitative/quantitative measurement and data collection design principles.
Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that arise.
Strong analytical and problem-solving skills.
Ability to work independently and with a team.
We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workforce. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.
Business Systems Analyst
Junior Business Analyst Job 15 miles from Waterford
*Full-Time* *Southfield, MI (hybrid, onsite 1 day/wk)* *$80,000-90,000 (D.O.E.)* *\*\*No sponsorship can be provided for this role* A leading health insurer headquartered in MI is on a mission to increase visibility across the enterprise through the streamlining of business and tech processes and enhancing of reporting tools and is seeking a Systems Analyst to support these initiatives in the long-term. If you enjoy steady collaboration, advocating for your team, and solving unique technical challenges, keep reading and apply!
*Responsibilities include, but are not limited to:*
* Utilize PlanView and its suite of tools (Portfolios, AgilePlace, ProjectPlace, and more!) to streamline project management, analysis, troubleshooting, and increase visibility across the company.
* Analyze and manage the PlanView platform and find opportunities to continuously enhance, test, streamline, and improve PlanView.
* Manage, analyze, and pull data to create reports and visualizations to better support the business with clean available data.
* Query databases, migrate and integrate data between the SQL Server and middleware, and create dynamic visualizations to support business objectives.
* Collaborate with technical and business teams, advocate for your customer, and align expectations with technical capabilities.
*Minimum requirements:*
* 4+ years of experience configuring/analyzing/administering PlanView and/or JIRA in an enterprise technical environment following Agile and/or SAFe methodologies.
* Significant experience using Power BI to create reports, dashboards, and visualizations; Tableau is also acceptable.
* Experience writing SQL queries to query databases, create reports, and perform simple join functions.
* A Bachelor's degree in IT, MIS, or similar technical field is required.
*What's in it for you…?*
* Join an incredibly stable enterprise company that provides many opportunities for continued growth.
* Receive customized technical training in PlanView, JIRA, Microsoft tools, and complex Agile methods to accelerate your career growth in systems, release train management, and Agile methods.
* Enroll in weekly paychecks and comprehensive health, vision, and dental benefits, as well as regular checkpoints to track feedback and your growth.
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
Ability to commute/relocate:
* Southfield, MI 48033: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Southfield, MI 48033
Business Analyst -#24039
Junior Business Analyst Job 15 miles from Waterford
Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”.
We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event.
We also offer industry-leading benefit options:
Four (4) healthcare plans to choose from
PTO & Paid Holidays
Dental & Vision insurance
Company-paid life insurance
Long and short-term disability
401k with yearly arbitrary match
You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals.
What you'll be doing:
Collaborate with Business and IT stakeholders to analyze and break down current processes and system landscapes, including external supplier integration points.
Drive value throughout the entire development lifecycle, from project inception through requirements gathering, design, development, testing, and deployment.
Elicit and document business requirements in a clear, structured format to support developers and test analysts effectively.
Document current and desired processes, ensuring all documentation is kept up-to-date and communicated to the relevant stakeholders on a timely basis
Create processes, models, specifications, diagrams, and charts to be used by the Technology team in developing technology solutions
Need to have:
Over 5 years of experience as a Business Analyst in legal or compliance domains.
Skilled in collaborating with business stakeholders to document requirements and working closely with developers to ensure proper testing.
Experience working with AzueDevOps and Jira
Extensive experience in business and technical requirements analysis, as well as business process modeling and mapping.
Adept at serving as a liaison between business users and technical teams.
Strong expertise in various software development methodologies, including Agile, Scrum, and Waterfall.
**This position is hybrid**
*Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time.
Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.
*Include at least 3 screening questions that LinkedIn provides: Skill Experience, Location, Visa Status, Work Authorization, etc.
Technical Software Business Analyst
Junior Business Analyst Job 19 miles from Waterford
The Technical Business Analyst Reviews, analyzes and evaluates existing client systems, business processes and user needs. Documents requirements, specifications, process improvements and solutions to meet stated business objectives. Relies on experience and expert judgment to plan project work and accomplish goals. The Technical Business Analyst is a primary interface between the client and the project team and must demonstrate strong leadership and interpersonal skills with a particular focus on software implementation of our Pension Administration Software, Arrivos.
Major Job Functions:
Understands the complex business issues and data challenges of client's organization and pension system
Documents requirements, specifications, business processes and recommendations related to the proposed solution
Develops functional specifications and system design specifications to meet business objectives.
Facilitates team and client meetings, along with the Project Manager to ensure successful software implementation
Works with Development and Quality Assurance teams to complete deliverables, test solutions, record issues and implement changes, as needed
Works with Project Managers to develop Statements of Work (SOW) to document project scope, schedule, and cost along with related assumptions and risks
Collaborates with Product Development team to analyze, design and communicate business and functional requirements for product enhancements
Communicates effectively with clients to identify needs and evaluate alternative business solutions
Manages client expectations
Travels to client sites (up to 50%) for on-site planning, requirements, training, testing and status meetings
Qualifications:
Bachelor's Degree (or equivalent work experience) in a technical or business management discipline
3+ years of experience as an analyst in a software implementation environment
Experience with SQL for data analysis and reporting
High attention to detail, multi-tasking, prioritization and organizational skills
Demonstrated client service skills
Excellent verbal and written communication skills; ability to solve problems, make sound decisions and resolve conflicts
Ability to resolve conflict and negotiate solutions where necessary
Ability to prioritize multiple complex projects and meet deadlines
Additional Desired Qualifications:
Public sector retirement experience
Software development experience, ability to read code in C#
Business Analyst I
Junior Business Analyst Job 24 miles from Waterford
Immediate need for a talented Business Analyst I. This is a 12+ months contract opportunity with long-term potential and is located in Detroit, MI (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-64599
Pay Range: $33 - $36/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Requirements and Technology Experience:
Key skills; Agile, Jira, People Skills, Problem Solving skills, Fast learner
The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge the status quo, can learn quickly, is self-motivated, detail oriented, should possess people skills, and have risk management capabilities.
The Business Analyst will need a blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results.
This role will require impeccable organizational, time management, and communication skills to be able to tailor your communication style based on the audience.
Bachelor's degree in business, or computer science-related degree, Management Information System is preferred.
1-2 years of customer support within the software product industry with a proven track record of results
Advanced knowledge of automotive, and vehicle remarketing preferred.
Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, and follow through.
Obsessed with continuous and iterative improvements driving superior customer service and strong sense of urgency into resolution on issues.
Excellent interpersonal, organizational, time management and communication (verbal spoken, written) skills and ability to work collaboratively across all levels of leadership.
Maintains high level of motivation, performance, and personal integrity aligned with Client's corporate values.
Ability to manage simultaneously occurring tasks, projects, and programs in a deadline-driven business environment.
Ability to effectively influence people at all levels of the organization.
Experience and the demonstrated capability of leading and motivating teams.
Strong analytical and problem-solving skills with high attention to detail.
Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
FP&A Analyst II
Junior Business Analyst Job 12 miles from Waterford
FP&A Analyst l
Corporate FP&A II is a critical function for Shift Digital, sitting at the center of the broader finance team to help the CFO, Shift Digital's executive leadership and board gain financial visibility and insights on the business. The Financial Planning and Analysis team runs Shift Digital's financial processes, including annual budgeting and planning, annual (updated monthly) forecasts, contract related financial modeling, and helps architect the financial information flow across the business needed for dynamic business partnerships. Corporate FP&A sets the parameters and forecast/budget processes for the finance team, partners closely with operations to set guidance and help tell the Shift Digital story through the numbers, and partners with all departments on generating needed decision support data to fully understand what drives financial performance.
As a member of the FP&A team, you will report directly to the FP&A Senior Analyst - Performance, working with partners across the finance team and company leadership to meet and exceed established goals.
JOB RESPONSIBILITIES
Support various financial processes including; forecasting, budget planning, performance reporting, contract financial modeling, and others
Support Collaboration across all levels of the company, and assist in managing and developing metrics to track company-wide trends
Support ad hoc projects and help define business system improvements to support Shift's growth
Assist in gathering information support for financial analysis and commentary to key partners including Shift's board, CEO, CFO, executive leadership, and program managers
Understand how to operate and work within Shift's various financial systems
Support FP&A team members in monthly forecast updates
Assist in gathering information to complete monthly variance analysis at the consolidated company, entity, revenue stream, department, customer, and product levels
Dive deeply into financial data and become a product/service level expert to provide additional insights to the broader FP&A team
KNOWLEDGE AND REQUIRED SKILLS
3-5 years' experience in FP&A or similar position, with emphasis on forecasting, financial analysis, and financial modeling
Experience in various finance systems including, Excel, Word, PowerPoint, NetSuite, PBCS, Power BI, and Salesforce
A Bachelors Degree is required
Excellent verbal and written communication skills and ability to create strong relationships across the organization
Comfortable in a fast pace, entrepreneurial driven, growth oriented, dynamic company environment
Ability to manage multiple deadlines
Strong analytical skills with the ability to collect, manipulate, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Strong interpersonal skills, and the ability to work well with partners at all levels of the company
Work product requires a high degree of accuracy and attention to detail
Persistence and strong problem-solving skills
Warranty Analyst
Junior Business Analyst Job 12 miles from Waterford
The Warranty Analyst will be responsible for diagnosing and troubleshooting functional issues on the returned warranty and plant rejects from OEMs.
KEY RESPONSIBILITIES:
Conduct detailed failure analysis investigations on the returned products from OEM or Casco entities (tear down analysis with measurements of component, analysis electrical schematic on PCBA).
Develop and implement plans for addressing root causes of failures.
Prepare accurate and timely reports / presentations for internal and external stakeholders from failure analysis and warranty data analysis.
Ensure all issues are properly recorded in the internal database with detailed analysis results.
Create, update and actively improve documents related to instruments, test stands (designing of equipment) and workflows in the laboratory.
Collaborate with cross-functional teams (engineering, plant entities and suppliers) to identify and resolve failure trends and improved product or equipment used by Quality.
Perform risk assessments to prevent future failures.
Provide prompt and accurate feedback to customers, asking customers targeted questions to quickly understand the root of the problem.
Properly escalate unresolved issues to appropriate internal teams (e.g. Hardware, Software Developers).
Prioritize and manage several open issues at one time.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate's degree in electrical engineering technology or equivalent experience required. Bachelor's degree preferred.
At least 3-5 years of proven work experience as warranty analyst/technical engineer or similar role in automotive industry or similar electrotechnical industry.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Experience in the use of standard electronic lab test equipment (i.e., oscilloscopes, multimeters, etc.).
Experience with IPC standards for PCB, PCBA, and RFPC fabrication, assembly, and test.
Experience and knowledge of relevant automotive norms and standards (e.g. IATF, APQP, PPAP/ISIR/PSR, FMEA, Control plans, 8D, SPC) preferred.
Strong interpersonal and collaborative skills, enthusiasm for the team's spirit of innovation and mission of improving quality.
Analytical and strategic thinking.
High level of attention to detail.
MS Office proficiency.
WORK ENVIRONMENT:
While performing the duties of this job, the employee regularly works in an office and laboratory setting.
Occasional travel may be required (international and domestic).
SAFETY:
Complies with all safety requirements.
Maintains a high standard of housekeeping.
Warranty Analyst
Junior Business Analyst Job 23 miles from Waterford
Local Candidates Only
Summary: The main function of a business analyst is to maintain vendor relationships, acting as an analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget.
The business operations specialist usually reports to a project manager or director. Job Responsibilities:
• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals and contract supplements.
• Set up project and work breakdown structures.
• Establish and document business processes.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets. Skills:
• Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications such as Microsoft Word and Excel. Education/Experience:
• Bachelor's degree in business management, economics, finance, human resources or relevant field required.
• 0-2 years related experience required.
Help manage the implementation of all change requests and enhancements to the Global Warranty Management System (GWM) Managed the sustainability of GWM system Maintain Tables/Data in SAP Learn the SAP and manage daily work tasks Raise/track/escalate IT tickets to correct identified issues, or implement enhancements Performs other related duties and assignments as required Global Focus
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Incident Management Analyst
Junior Business Analyst Job 11 miles from Waterford
The Incident Management Analyst will primarily be responsible for monitoring RouteOne third party partners performance and system availability for RouteOne products. The individual will collaborate with internal and external teams to support monitoring solutions, provide resolution for incidents impacting production environments, and actively initiate process changes to minimize re-occurrence.
A background which balances systems troubleshooting and IT/business operations is required for success in this position. In addition to external monitoring, the individual will also play an important role in monitoring the integrity of internal tickets affected by incidents. The individual is expected to proactively analyze, identify trends, verify insights and implement solutions to minimize incident disruptions toward Operations. The individual will also contribute toward business continuity in the way of establishing and/or refining standard operating procedures as well as provide analytical and reporting expertise across the department as needed.
Job Requirements
Serve as the primary leader for all 3rd Party incidents detected ensuring end-to-end resolution.
Provide incident tracking, communication and updates to all stakeholders when performance or availability issues arise in the production environment through utilization of monitoring systems.
Work with business leaders (internal and external) to understand operational impacts to incidents, summarize them clearly, provide temporary workarounds, and follow-up through issue resolution.
Prepare Root Cause Analysis reporting to stakeholders and work with appropriate stakeholders to implement process improvements to prevent issue re-occurrence.
Serve as part of a 24x7 on-call rotation for resolution of incidents, response to alerts, and escalation of hosting environment issues and emergencies.
Identify support and outage trends, analyze data, and prepare analytical and graphical reports for leadership with actionable recommendations.
Establish working relationships with third party partners to better anticipate system availability risks and strengthen re-occurrence prevention processes.
Regularly monitor ticket data for business insights and liaise with responsible persons (including external business partners) to achieve operational improvements.
Maintain and support current and future ticketing system enhancement requests with the responsible persons in charge for operational efficiencies.
Document department standard operating procedures in a clear and concise manner. Perform the necessary quality testing of them to ensure correctness and completeness.
Maintain safety, security, and privacy standards throughout all areas of responsibility.
Knowledge
Experience delivering high uptime in a 24x7 production environment under customer facing SLAs.
Experience establishing system-wide standards, policies, procedures, and methods.
Proven history of creative problem-solving and contribution to the continuous improvement of procedures.
Experience leading and collaborating with internal and external business partners to overcome operational issues which required swift resolution.
Familiarity with a Contact Center/Help Desk environment, functional areas within them, and corresponding SLAs.
General understanding of dealership lending processes and technology.
Skills
Proficiency in Microsoft Office products, including but not limited to: Word, PowerPoint, Excel, Outlook, and Visio.
Familiarity with Atlassian product suite, including but not limited to: Opsgenie, Jira and Confluence.
Abilities
Excellent verbal and written communication skills.
Ability to work quickly and well under pressure when dealing with third parties and system outages.
Ability to think critically and problem solve.
Ability to manage time and multiple priorities.
Ability to document and update standard operating procedures.
Disciplined, detail-oriented, and well organized with a strong background in operational methodology.
Other Essential Requirements
Bachelor's degree in computer science, Information Systems, or other related field, or equivalent work experience.
1-3 years of experience in incident response and/or cyber security.
1-3 years of experience in data analysis and business analysis.
Leasing & Sales Operations Analyst
Junior Business Analyst Job 17 miles from Waterford
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. As if work and life are two different things? We really want you to be happy. (We actually have a “happiness” metric!)
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, and you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro (if you don't already know) and you'll be financially rewarded through our profit bonus program.
You will be treated like a human - sure, we have policies, but we do what's right, not what the policy is.
We hire awesome people who strive to deliver extraordinary service. We're looking for a Leasing & Sales Operations Analyst to join our growing team. We'd love to talk to you.
Responsibilities:
Pricing out hardware, supplies, and accessories for new and existing customers
Pricing out managed print solutions contracts
Creating proposals for customers highlighting devices and pricing
Creating quotes within eAutomate (our ERP) with accurate pricing
Helping to create MPS contractual agreements with accurate pricing
Ensuring healthy margins in pricing for hardware, toner, and service
Submit credit applications to lease partners for current and prospective clients
Responsible for submitting paperwork to lease partners for fully executed leases
Assist customers and sales team members with buyout quotes for end of lease options
Pull customer or company lease reports as needed
Create customer facing reports and scorecards when requested by the sales team
Ad hoc departmental tasks as needed/requested
Requirements for Position:
Bachelor's Degree or equivalent work experience
Microsoft Excel proficient (advanced formulas, V-lookup, pivot tables, cross-spreadsheet data analysis, etc.)
Experience in related fields through professional experience and/or coursework
ex. Finance, Statistics, Data Analysis, Pricing
Must have excellent interpersonal, verbal, and written communication skills
Proven multi-tasker, able to effectively juggle a broad set of responsibilities
Strong organizational skills with high attention to detail and follow-through
Flexibility and adaptability in prioritizing tasks around demand
Self-starter who effectively prioritizes and acts with urgency
Experience taking on projects from inception to completion
Works well alone and with team members in various departments
Brings a positive energy to work each day!
Authentically live our core values: Passion to Deliver the X, Open and Honest, eXtraordinary Execution, and Always Improving
Possess the 5 key competencies: Results Driven, Creative, Collaborative, Adaptable, Self-Starter
Nice to have:
Previous experience with pricing
Knowledge / experience with ERP systems
Experience with data visualization tools such as PowerBI
Perks of this job:
Amazing workplace culture
Competitive salary
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)
Sr. Epic Unified Clinical Communications Business Systems Analyst
Junior Business Analyst Job 30 miles from Waterford
The Clinical & Revenue Cycle IT (CRC) Division of Health Information Technology & Services (HITS) Department of Michigan Medicine (MM) seeks an experienced Senior Epic Application Coordinator to work with our MiChart (Epic) Unified Clinical Communications and Devices team (M-UCCD). The CRC Division is responsible for more than 350 clinical and revenue cycle applications which clinicians, staff and patients rely upon daily. This position is to support all aspects of the Clinical Documentation and Obstetric application for MM instance of Epic.
Division Overview
The HITS Clinical & Revenue Cycle IT (CRC) division is responsible for more than 350 clinical and revenue cycle applications that clinicians, staff, and patients rely upon every day. The CRC team has subdivisions that support inpatient, ambulatory, departmental, and revenue cycle areas across Michigan Medicine (MM). CRC also oversees many of the major IT platforms and applications such as the electronic health record, virtual care, pharmacy, radiology, radiation oncology, registration, document management, billing, and much more. The CRC team is highly relied upon across the healthcare system and collaborates with operational partners to provide excellent service to the MM staff. Staff within CRC often interact with customers on a regular basis by implementing and configuring workflows, enhancements, optimizations, and new modules or software while also ensuring adequate change control and testing processes occur. Team members work on a vast array of projects that propel MM into the future.
Responsibilities:
The Senior Epic UCCD Business Systems Analyst will need to be proficient with EPIC configuration and be certified or proficient in one of the Clinical Applications.
Necessary skills and qualities for successful Senior Business Systems Analyst include:
Under supervision, is responsible for the planning, design, development, implementation, maintenance, and evaluation of clinical system(s) to support communications and patient care delivery.
Significant experience with leading meetings, prioritizing, resolving conflicts, maintaining issues lists, and managing a project plan.
Performs in-depth analysis of department and end user business needs, documentation of requirements, and translation of requirements into proper system specifications.
The ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
Familiarity with HIPAA, and privacy rules as they relate to user data integrity. Develop solutions for Data Requests based on new regulatory requirements, operational improvement efforts.
Effectively collaborates with nurses, physicians, and other clinician users to ensure enterprise, organization and project goals are met.
Strong communication and follow-up skills.
Participates in all activities with interrelated teams including project management, testing, support, training, technical, and interface teams. Under supervision, participates in system upgrades. Serves as a liaison to the vendor.
Manages and prioritizes requests for customer support, prepares, and maintains documentation in compliance with HITS tools and defined processes.
Mentors less experienced Business Systems Analyst.
Competent to work at the highest technical level for most aspects of the clinical systems but also considers the business implications of the application of technology to the current and future business environment.
Employees in this classification typically analyze, compare and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities.
Primary activities and decision-making authority are predominantly performed independently affecting business operations to a substantial degree.
Capable of working remotely.
Participate in on-call including off hours and weekend rotation.
Required Qualifications:
Bachelor's degree or equivalent combination of education and experience
5+ years of IT related experience
Desired Qualifications:
Epic Certification or Proficiency in a clinical application
Bachelor's degree or better in a medical discipline or other IT related specialty
Ability to work collaboratively with teams of all sizes
Ability to multitask complex work assignments
Underfill Statement
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Insurance and Risk Analyst
Junior Business Analyst Job 12 miles from Waterford
As a key member of the Global Insurance and Risk team, the Insurance and Risk Analyst is responsible for supporting the day to day insurance and related risk management activities on behalf of the organization. This also involves assisting the Insurance and Risk management team with assessing insurance needs, analyzing risk exposure, and making recommendations to safeguard the company against potential financial losses.
Insurance Management:
Assist with renewal process for all the company's insurance policies (e.g., property, casualty, workers compensation, environmental, director and officers, financial lines, warehouse legal liability, etc.)
Manage and lead completion of insurance applications
Facilitate and own certificates of insurance
Lead and maintain an insurance database for all insurance documentation, including but not limited policies, invoices, and other relevant documents
Coordinate timely payment of insurance costs with Accounts Payable
Data Analysis and Reporting:
Collect and analyze data related to risk, claims history and insurance premiums
Own reporting process for insurance and claims
Monthly and Quarterly Interface with General Accounting to ensure all insurance related transactions, including allocations and accruals, are recorded correctly
Interface with Information Technology for ad hoc reporting
Vendor Management: Interact daily and weekly with Insurance Brokers and other key third-party stakeholders
M&A: Assist with due diligence and risk management for acquisitions
Claims Management: Assist with the submission, tracking, and resolution of insurance claims. Lead the claim reporting process
Risk Assessment: Support the Insurance and Risk management team with analyzing and managing total cost of risk
Compliance: Assist the Insurance and Risk Management team and other key stakeholders to ensure compliance with all relevant regulations, industry standards and best practices in risk management and insurance
Educational/Job Experience Requirements:
Bachelor's Degree, preferred Accounting, Finance, or Risk Management
One (1) to Three (3) years of experience in risk management
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
Strong analytical (quantitative as well as qualitative) skills including building models and data mining
Excellent written and oral communication skills
Possess Insurance Designations such as CPCU, ARM, or other equivalent licenses or a desire to obtain within 1 year
General understanding of accounting and budgeting
Skills and Abilities:
Commitment to providing superior service to internal clients, quality work product and deliverables, and supporting an atmosphere of teamwork and continuous improvement
Strong organizational skills
Financial acumen
Self-Motivated, process oriented and committed to meeting deadlines
Ability to work with a wide range of people in a team setting
Willingness to learn and become adept at the Company's accounting and budgeting systems
Commitment to professional growth
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers' requirements. Beyond that, you'll help us grow and learn on our journey to be the very best employer in our industry. We'll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Lead Business Data Analyst (Dallas, TX Area)
Junior Business Analyst Job 24 miles from Waterford
Description & Requirements We are seeking a Lead Business Data Analyst with extensive hands-on experience working on Information Returns and ACA/PBBA data to join our team supporting an Internal Revenue Service (IRS) client. The individuals' experience should include knowledge of ACA, PBBA and Information Returns data. They should be adept at using Business Intelligence tools like Tableau and Business Objects to troubleshoot issues with the clients. Conduct Data Analysis, Data Mapping, Business Analysis including Requirements Development.
The individual should be able guide and coordinate activities across cross functional teams and be able to collaborate with other technical resources across functional units in problem solving and work estimation.
The candidate must be able to manage multiple timelines and priorities, thrive in a changing environment, develop/use the right tools for the job and have a background in IRS methodologies, processes, and procedures
This is a remote position and must be able to occasionally travel to the client site in Dallas.
Essential Duties and Responsibilities:
- Serve as primary point of contact with project staff and/or clients to define the business and technical requirements.
- Act as primary liaison between project business staff and technical staff.
- May lead area of requirements development including work plan development and task, timeline and resource management.
- Evaluate and recommend enhancements to application efficiency and reliability.
- Test application processes and participates in design and code walkthroughs.
Project-Specific Essential Duties and Responsibilities:
- Gather/reviewc, create/update system design documentation
- Support technical and reporting teams with design and requirements clarification
- Analyze source data and verify/validate data values
- Document business rules and key transformation logic as received from end users
- Experience writing PL SQL/PG SQL queries and extracting data from non-relational databases for data validation
- Monitoring and Troubleshooting during design, development, deployment and O&M phases of work
- Create VROMs and estimations for level of effort for feasibility analysis and requirements analysis in terms resource cost and time
- Consistently deliver high-quality services in a timely manner to our clients through Agile methodologies
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of related professional experience.
- Equivalent combination of education and experience considered in lieu of degree.
Project-Specific Minimum Requirements:
- At least seven (7) years of hands-on experience with ACA, PBBA and Information Returns data
- Ability to understand complex database concepts and work effectively in a complex data environment
- Experience working relational and non-relational DBs
- Knowledge using Tableau, Business Objects and Power BI
- Proactive and effective verbal and written communication skills with multi-site located team
- Knowledge of MS Office Suite
- Demonstrated success in client support
- 5+ years IRS project experience required
- Candidates must have an active IRS Minimum Background Investigation (MBI) clearance (IRS Moderate Risk MBI clearance)
- Candidates must be in the Dallas, TX area to occasionally travel to the client site
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant
- Bachelor's degree in business administration, Information technology or related field from an accredited college or university required. An additional four (4) years of related experience may substitute for degree
- Candidates must have an active IRS Minimum Background Investigation (MBI) clearance (IRS Moderate Risk MBI clearance).
- Candidates must be in the Dallas, TX area to occasionally travel to the client site
- Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years and be Federal Tax compliant
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
100,000.00
Maximum Salary
$
140,000.00
MCC Business Analyst
Junior Business Analyst Job 23 miles from Waterford
Grey Street Consulting, LLC (Grey Street), a leading small business provider of operational support services to Federal and State civilian and defense agencies, is seeking to hire a Business Analyst to support our clients within Macomb Community College (MCC). MCC is located in Warren, MI.
Essential Duties and Responsibilities
Support the college's Application Development Department by developing and modifying SAP Business Intelligence reports and Power BI reports and dashboards. Act as liaison between the end user departments and Programmer/Analysts by identifying data elements, developing requirements, test plans, documentation and coordinating the implementation of business solutions. Exhibit extensive Subject Matter Expertise when utilizing Colleague and SAP BI data elements.
Thorough understanding of Colleague and SAP Business Intelligence data elements including knowledge of Colleague functionality to the extent of understanding how business processes affect timing and accuracy of data for reporting.
Develop or modify Business Intelligence and Power BI reports, data extracts or system interfaces. Thorough understanding of how to validate data presented in these deliverables.
Develop or modify Microsoft Power BI reports.
Support Programmer/Analysts with data element analysis and data used in API's or batch interfaces.
Work as a liaison between the programmer/analysts and the end user departments to define business solutions and requirements, identify the pertinent data elements, develop process flows, specifications, test plans, and coordinate the implementation of the solution.
Troubleshoot technical or data issues with business intelligence reports or interfaces.
Participate and/or lead technical projects using formal project management methodologies. Projects may include internal staff, end users, and external vendors/consultants.
Advanced knowledge of Microsoft products such as Word, Excel, Outlook, Visio and PowerPoint.
Create and update tickets in the college's ticket system (TeamDynamix) adhering to procedures for incidents, service requests, SLA's and change management.
Maintain currency with technological changes/advancements related to discipline and recommend ways to take advantage of them.
Follow Macomb security policies and procedures.
Effectively communicate to end user departments as well as the IT Department and vendors.
Performs related duties as assigned.
Capability of learning additional software that may be required for the position.
Requirements
Job Requirements and Experience
Bachelor's degree or equivalent work experience.
Minimum of 7years' experience as a Business Analyst with a strong understanding of data element analysis and business intelligence report generation.
At least 4 years of direct experience with SAP BI data structures and table relationships with Ellucian Colleague.
Proven ability to collaborate with end users, map data elements, define business requirements, and deliver solutions on schedule.
The contractor needs to be available via online chat between 8am and 5pm Monday through Friday. Weekly status reports will be supplied by the vendor identifying total hours, hours expended to date, and status of current tasks.
ADA Requirements
Operate a PC and phone in an office environment.
Work in a primarily sedentary position.
Perform some bending, light lifting, and carrying of equipment may be required.
Any additional office equipment that is required by the position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
About Macomb Community College (MCC)
Macomb started to offer courses in 1954 in response to the community's need for advanced educational opportunities. Eighty-four students attended rented classrooms in Lincoln High School and the curriculum was developed with help from the University of Michigan and Michigan State and Wayne State universities.
By 1962, enrollment reached more than 3,000 and voters approved the forming of the Community College District of the County of Macomb and a one-mill property tax to support its operation.
Since then, the college has kept pace with the community's growing needs, gaining national prominence for its comprehensiveness and innovation.
Macomb Community College (MCC) is the largest community college in Michigan serving more than 38,000 degree-credit students. MCC also offers pre-college programs, continuing and professional education programs, customized workforce training and many cultural and community service programs.
About Grey Street Consulting, LLC
Grey Street is a small, state and federal contracting firm. Founded in 2015, Grey Street has already established itself as a leading small business provider of federal human resources (HR) services. Grey Street provides staff augmentation support to numerous federal agencies including but not limited to the U.S. Departments of Transportation (DOT), Health and Human Services (HHS), Energy (DOE), Labor (DOL), Department of Justice (DOJ), and Homeland Security (DHS) just to name a few. Our approach to the delivery of professional services is rooted in our deep subject matter expertise and supported by our ability to effectively manage our client's needs and expectations while delivering measurable results.
Grey Street offers a robust benefit package which includes comprehensive medical, dental, and 401k with a guaranteed match!!
To learn more about Grey Street click here: **********************************
Hadoop Business Analyst
Junior Business Analyst Job 25 miles from Waterford
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
Job Summary:
Technical Business Analyst acts as the liaison between the business and technology development teams. He/she works closely with technology manager to insure timely execution of project milestones. This position identifies, interprets and documents technical and business needs.
Essential Job Functions:
• Define and document business and technical requirements
• Heavy participation in architecting the logical design of the system with the architects and developers, including screen design and specifications, data modeling, and documentation of logical processing flows.
• Develops and maintains relevant system and process documentation for existing and proposed processes.
• Facilitate JAD sessions.
• Review and analyze data in support of existing and new initiatives.
• Proactively monitor and manage key performance indicators
• Execute root cause analysis of systems and data issues.
• Collaborates with Testing/QA team in the execution of User Acceptance Testing (UAT)
• Coordinates and performs tests, including end-user reviews, for modified and new processes/systems, and other post implementation support.
Other Responsibilities:
1. Adhere to the company's compliance program.
2. Maintain comprehensive knowledge of industry standards, methodologies, processes, and best practices.
3. Maintain a focus on customer-service, efficiency, quality, and growth.
4. Performs other duties as needed
Plus
Hadoop knowledge/ experience
Qualifications
Bachelor's degree with at least three to five years related experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
Business Systems Analyst
Junior Business Analyst Job 27 miles from Waterford
The Business Systems Analyst role will serve as a member of the IT team and work on enhancements and fixes to existing systems as assigned. The Business Systems Analyst will support escalated helpdesk ticket of TSAC Business Systems and Applications. Responsible for documenting and resolving assigned service tickets in a timely manner. Work directly with members of other business departments to provide day to day support to the company's business systems.
The employee in this role will act as a change catalyst and integrator to improve the usage of
the company's applications throughout the enterprise. They will work closely with operational champions to establish common business processes, applications and data
standards within the company applications.
Key Areas of Responsibility:
Tier 2 support for TSAC application systems. Prioritize incidents, and applies solutions where applicable
Troubleshoot and provide resolution of any software user access or other security issues
Assist with development and implementation of system initiatives
Assist end users with training and technical knowledge
Develop a deeper understanding of capabilities and limitations of the PLEX ERP software to properly and creatively utilize existing features / functions to meet the needs of customers
Ability to develop and read Visionplex reporting to develop business metrics for operations.
Coordinate with external trading partners to onboard new partners, manage EDI testing, and resolve any issues related to data exchange.
Create and maintain documentation related to EDI processes and procedures, including mapping specifications, data interchange agreements, and trading partner profiles.
Assist and support the day to day business operations and high priority/urgent items
Participates in and supports team projects, and on-call rotation for technical support
Create and maintain documentation of IT policies and procedures
Coordinate with business units and IT teams
Performs other duties as assigned
Minimum Requirements:
Skills Individual must possess the knowledge and the following skills and abilities or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
BS or BA degree preferred, Associate Degree or equivalent experience is required
3-5 years' computer related experience in operations, maintenance and troubleshooting
3-5 years' experience with Plex ERP systems
3-5 years' experience with Microsoft Office Products
Ability to read and write basic SQL queries
Ability to manage frequent and changing customer requirements
Understanding of manufacturing operations
Proven ability to effectively manage multiple priorities and meet deadlines
Evidence of flexibility and problem-solving skills
Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
Effectively communicate with both technical and non-technical staff
Ability to quickly respond to issues in a calm and professional manner
Business Analyst
Junior Business Analyst Job 24 miles from Waterford
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Amaze, Inspire, Unite
The Business Analyst is responsible for supporting the data strategy and business intelligence functions for Ilitch Sports + Entertainment (“IS+E”); more specifically, the Detroit Tigers (MLB). The Business Analyst will play a key role in driving revenue through pricing and yield management, inventory management, marketing optimization, fan engagement and other key strategies through data visualization and other solutions.
Key Responsibilities:
Build and maintain reports and dashboards to measure, monitor and analyze operational results, efficiency, accuracy, demand, supply, elasticities, and other KPIs.
Support pricing, inventory, and reporting decisions for all ticket products - including season tickets, partial plans, single-game tickets, group sales, and premium areas.
Develop trended/benchmarked key performance metrics that will contribute to the profitable growth of the business.
Analyze primary and secondary market sales transactions for use with ticket pricing and inventory management decisions.
Support ticket sales lead strategy, including execution of campaigns, data collection, segmentation, lead scoring and lead distribution in collaboration with the CRM department.
Evaluate fan engagement data to improve fan experience and inform marketing strategies.
Establish processes that promote the dissemination, usage and adoption of analytics and research insights across the organization.
Perform ad hoc analysis to assist with strategic planning and business development.
Partner with key stakeholders (including sales & service, marketing, finance, and engineering) to meet analytical needs and continuously improve our capabilities.
Required Knowledge, Skills and Abilities:
Bachelor's Degree required (Business or quantitative discipline preferred).
1+ years of experience in a role focused on data, analytics and/or business strategy.
Sports and entertainment industry experience preferred - including ticketing data/system knowledge.
Experience with data analysis and BI tools required (SQL/Power BI preferred).
Data-driven thinker with excellent quantitative skills.
Clear and persuasive communicator of data-driven analyses and data methodologies to all audiences, regardless of level of data comprehension.
Impeccable work ethic and a passion to make a difference.
Ability to quickly establish credibility and rapport with key stakeholders.
Excellent interpersonal skills to facilitate meetings articulating complex concepts.
Positive, energetic attitude to achieve great things.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
Business Analyst
Junior Business Analyst Job 6 miles from Waterford
We are seeking a highly skilled and detail-oriented Business Analyst to join our team. The ideal candidate will have a strong understanding of business processes and systems, coupled with excellent analytical and problem-solving skills. As a Business Analyst, you will play a key role in gathering and analyzing data, identifying business needs and opportunities, and providing insights and recommendations to support informed decision-making across the organization.
Responsibilities:
Collaborate with stakeholders to understand business objectives, processes, and requirements.
Work closely with cross-functional teams to translate business needs into functional requirements and technical specifications.
Gather and analyze data from various sources to identify trends, patterns, and opportunities for improvement for informed decision making.
Prepare reports and presentations for management and stakeholders.
Requirements:
Bachelors Degree or Associates Degree with 12 + months of experience.
Strong analytical and problem-solving skills, with the ability to think critically and creatively.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Business Analyst Intern, application via RippleMatch
Junior Business Analyst Job 24 miles from Waterford
This role is with RippleMatch's partner companies. RippleMatch partners with hundreds of companies looking to hire top talent.
RippleMatch is your AI-powered job matchmaker. Our platform brings opportunities directly to you by matching you with top employers and jobs you are qualified for. Tell us about your strengths and goals - we'll get you interviews! Leading employers such as eBay and Teach For America leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Requirements for the role:
A Bachelor's degree in Finance, General Business, or Business Analytics
Strong financial and analytical skills
Proven ability to organize and interpret large amounts of data
Meticulous, organized and proficient at managing multiple workstreams simultaneously
Excellent written and verbal communication skills needed to interact with internal team members and external client personnel.
Dedicated, result oriented and ability to learn quickly in a fast-paced, dynamic work environment under tight deadlines
Highly proficient in Excel; SQL and Tableau experience preferred
Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment.
Business Analyst
Junior Business Analyst Job 9 miles from Waterford
Our client is looking for a Business Analyst in Auburn Hills, MI!
This contract opportunity (possible extension or direct hire for the right candidate) offers a starting pay rate of $27.55/hour (benefits are available).
Description:
A small number of customers may contact organizations’ senior leadership, including members of the Board of Directors (BOD), Top Executive Team or the Executive leader of a specific organization Brand or function, directly with a complaint. These customers may have already interacted with Customer Care or a company dealership and are looking to escalate their complaint to a higher authority. These customers will be handled by a Top Care Executive Referrals Manager.
The Executive Referrals Manager will resolve these often complex and emotional complaints in such a way that the customer will have no need to again contact the organization’s leadership team, protecting the customer brand reputation and improving the customer experience.
Activities to manage include, but are not limited to:
Receive escalated cases received by top management
Route cases received for other regions/brands to the appropriate Top Care team
Investigate the customer’s request for support and carry out research as required using company systems and processes
Facilitate all necessary actions to bring the case to resolution
Work with the organizations dealer network to find a solution
Escalate to internal corporate organizations, as required, in order to provide the customer with the information or solution to resolve the request
Agree on an action plan and then follow through to conclusion using closed-loop case management
Provide updates if/as requested by the referring party
Requirements:
Bachelor's Degree
5 + years’ professional working experience
Positive attitude and a passion for customer care; personifies 'willingness to help'
Ability to be patient and friendly with all types of customers
Flexibility and adaptability to work in a fast-paced environment; prioritize and manage own workload
Ability to prioritize conflicting workload to satisfy customers under time pressure
Ability to troubleshoot issues and provide clear and concise directions to customers
Excellent written and verbal communication skills, responding with appropriate feedback
Demonstrated ability or aptitude to understand automotive/technical issues and terminology
Ability to demonstrate empathy and understanding; diplomatic, polite and apologizes where necessary
Competent in Microsoft Office/Google Suite, Internet Explorer, Edge and Google Chrome
Ability to learn, use and manage internal/proprietary applications in support of customer handling
Ability to build relationships and collaborate with dealer personnel and internal stakeholders
Ability to work a flexible schedule
Preferred Requirements:
2+ years of customer service experience, preferably in a contact center or dealership.
Previous experience with other premium brands, luxury hospitality or retail.
Experience with cloud-based CRM and telephony tools.
Apply Today!