Production Application Support - Technology Support III
Jpmorganchase Job In Tampa, FL
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
Ability to work on a rotating 1st shift that can include weekend days
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience working with SQL
Experience working with Unix
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
Experience with Java/Python programming languages
Experience with Shell Scripting
Risk and Control Testing Associate
Jpmorgan Chase Job In Tampa, FL
If you are a strategic thinker passionate about driving solutions and mitigating risk; you have found the right team. The Testing CoE (Center of Excellence) team is responsible for ensuring a strong and consistent control environment across the firm. This role is a great opportunity to be working with a large Controls Testing team and help establish a newly formed organization which provides the potential hire a good starting point within the firm.
As a Risk and Controls Testing Associate in the Testing Center of Excellence, you will be responsible for the execution of independent risk-based, point-in-time evaluations of the control design adequacy and execution effectiveness, to mitigate compliance, conduct and operational risks. The role requires overseeing the performance of complex evaluations of business processes through a comparison of actual processes against expected practices (policies, standards, procedures, laws, rules and regulations). Testing activities often include sophisticated data analytics on large datasets and regular engagement with senior stakeholders across the firm. This is an exciting opportunity to work on key risk initiatives as they become the focus of the firm and across the financial services industry. You will excel at creative thinking and problem solving; be self-motivated, confident and ready to work in a fast-paced, energetic environment. Through collaboration and analytical skills, you will contribute to the Testing CoE's overall success and strengthen the firm's compliance with regulatory obligations and industry standards.
**Job Responsibilities:**
+ Lead comprehensive control evaluations and substantive testing to independently assess the design and effectiveness of controls
+ Ensure compliance with internal policies, procedures, and external laws, rules, and regulations, while identifying necessary remediation actions. This includes developing and executing testing procedures, meticulously documenting results, drawing informed conclusions, making actionable recommendations, and distributing detailed compliance testing review reports.
+ Foster collaboration with Compliance and Operational Risk Officers on various engagements. This includes developing detailed test scripts, facilitating issue discussions, participating in business meetings, and drafting comprehensive final reports to ensure alignment and clarity.
+ Utilize advanced critical thinking skills to apply substantive testing techniques, thoroughly evaluating the effectiveness of high-risk business processes and identifying potential areas for improvement.
+ Proactively assess and monitor risks, ensuring adherence to firm standards, regulatory requirements, and industry best practices. Implement strategies to mitigate identified risks effectively.
+ Collaborate with cross-functional teams and stakeholders to support the design and effectiveness of controls. Drive initiatives that enhance the business control environment through recommended updates to the Compliance and Operational Risk Evaluation (CORE) application.
+ Develop and execute robust control test scripts aimed at identifying control weaknesses, determining root causes, and recommending practical solutions to enhance operational efficiency and control effectiveness.
+ Document test steps and results in a comprehensive and organized manner, ensuring sufficient support and justification for testing conclusions. Maintain a high standard of documentation to facilitate transparency and accountability.
+ Lead meetings with business owners at various management levels, delivering testing results and supporting sustainable control enhancements. Identify and capitalize on opportunities to strengthen controls and improve operational efficiency.
**Required qualifications, capabilities, and skills**
+ A minimum of 3+ years of experience or equivalent expertise in risk management, assessment, control evaluations, or a related field, within the financial services industry. Possess a strong understanding of industry standards and regulatory requirements.
+ Demonstrated ability to analyze complex issues, develop and implement effective risk mitigation strategies, and communicate insights and recommendations clearly to senior stakeholders.
+ Proficient knowledge of risk management frameworks, regulations, and industry best practices. Ability to stay updated with evolving regulatory landscapes and adapt strategies accordingly.
+ Exceptional ability to develop and communicate well-founded recommendations based on regulatory guidance and standards, ensuring alignment with organizational goals and compliance requirements.
+ Highly organized and detail-oriented, with a proven track record of managing multiple priorities and delivering results in a fast-paced environment.
+ Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences.
**Preferred qualifications, capabilities, and skills**
+ CISM, CRISC, CISSP, CISA, CCEP, CRCM, CRCMP, GRCP, or other industry-recognized risk and risk certifications preferred.
+ A background in auditing and the ability to understand of internal controls is beneficial.
+ Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, Access, and PowerPoint.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Customer Service - Bank
Tampa, FL Job
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Bank Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.
We are currently seeking dedicated professionals towork in our Tampa officesfor future bank customer service and sales opportunities in 2025. Our offices are located at:17200 Commerce Park Blvd, Tampa
AND
9257 Delaney Creek Blvd, Brandon. Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistanceis notavailable for this position.
As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.
What you'll do:
Handle inbound member calls in a fast-paced contact center environment
Use effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking products
Efficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
Develop banking product knowledge to attract new members and expand relationships with current members through product acquisition
Advise and educate members on available USAA digital tools and resources to improve the user experience
Provide outstanding member service by demonstrating empathy, active listening, and professionalism
Apply strong time and call management skills in assisting members with banking needs
Embrace continuous improvement and development through coaching and collaboration with manager and team members
What you have:
High School Diploma OR GED
Ability to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking products
Ability to prioritize and multi-task while navigating through multiple business applications
Strong interpersonal and communication skills
Successful completion of a job-related assessment is required
What sets you apart:
US military experience through military service or a military spouse/domestic partner
1 year of customer contact experience in a needs-based sales environment
Prior experience in a fast-paced contact center environment
6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone
Compensation range: The hiring range for this position is: $43,680 - $44,680.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs.
See USAA Privacy Policy at ***************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Licensed Insurance Representative (Signing Bonus)
Tampa, FL Job
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing.
Our Licensed Insurance Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.
Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, youll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
For new hires starting in February, March or April we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.
We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix, San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 9:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month.
As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security.
What you'll do:
Facilitate the member experience by answering phone calls, emails, and other requests from members.
Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Maintain required Property & Casualty (P&C) licenses and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or GED equivalent
Currently active Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
Ability to prioritize and multi-task, including navigating through multiple business applications
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Prior experience in a fast-paced contact center environment
Compensation range: The hiring range for this position is: $46,370 - $50,300.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By applying, you consent to your information being transmitted by snagajob to the Employer, as data controller, through the Employers data processor SonicJobs.
See USAA Privacy Policy at ***************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Actuary Lead - P&C Pricing and Reserving
Tampa, FL Job
As a Lead Actuary for the Small Business Insurance team at USAA, you will enhance actuarial capabilities by developing pricing strategies and conducting rate indications. You will work collaboratively with underwriting and product teams to provide insights that drive business growth while managing complex actuarial projects. Leveraging your extensive actuarial knowledge and analytical skills, you will influence key stakeholders and ensure effective risk management in accordance with compliance policies.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a Lead Actuary on the Small Business Insurance team at USAA, you will play a pivotal role in strengthening actuarial and analytical capabilities. You will provide essential pricing support by developing new rating structures, conducting rate indications, and collaborating closely with underwriting and product teams to deliver key insights that drive business growth. This is an exciting opportunity to make a significant impact on a new business and contribute diverse actuarial expertise across key initiatives
This dedicated credentialed Lead Actuary will leverage expert, broad actuarial knowledge in at least one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to identify, define, and design solutions for complex, thought-provoking problems that drive business results at the LOB level.
This position can work remotely in the continental U.S. with occasional business travel.
What you'll do:
Apply deep and broad actuarial knowledge to identify, define, and design solutions to complex problems with ambiguous requirements (e.g., end-to-end design of rate level indications process for a new product; independently shapes and transforms all aspects of machine learning and AI for a product: (data selection, model selection, stakeholder communications, performance monitoring, etc.); independently runs catastrophe models for advanced ad-hoc analyses; provides guidance and training to peers for running and validating the catastrophe models; enhances current methodologies to tailor catastrophe model results to better represent USAAs risk; designs and performs broad and complex actuarial analyses that produces actionable insights for company-level decision-making designs reserving methodology and technical platform for new product.
Utilize advanced actuarial, mathematical, or statistical techniques to augment actuarial work product, methodologies, and procedures.
Lead special actuarial projects, such as the development of new pricing methodologies or reporting tools to impact LOB-level initiatives.
Provide thought and/or technical expertise on complex topics and influences key stakeholders on business decisions.
Lead cross-functional actuarial initiatives.
Strategically partner with IT to influence the design, alignment, and implementation of technical business standards.
Manage USAA vendor relationship(s).
Assist the business unit with translating strategic objectives into tactical solutions.
Maintain current knowledge of market trends and emerging risks and proactively develops strategies, policies, and processes to address them.
Develop written communication and presentations that effectively to convey data-driven solutions to broad audiences including cross-functional executive leadership.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelors degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of Actuarial or analytical business experience + Associate of the Casualty Actuarial Society (ACAS) Credential held for 3 years; OR 6 years of Actuarial or analytical business experience + Fellow of the Casualty Actuarial Society (FCAS) Credential.
Demonstrated expertise with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making.
Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems.
Demonstrated experience communicating complex solutions and analysis to cross-functional audiences, including executive leadership.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Experience developing pricing strategy for new products lines
Strong technical actuarial skills and ability to drive creative analytical solutions
Experience working with small commercial insurance products
Compensation range: The salary range for this position is: $164,780- $296,610.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Keywords:
actuary, pricing strategy, risk management, data analysis, insurance, business growth, actuarial techniques, financial forecasting, rate indications, statistical analysis
RequiredPreferredJob Industries
Other
Compliance and Operational Risk Testing Analyst Senior-CFO Function
Tampa, FL Job
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
We are seeking a dedicated Enterprise Compliance and Operational Risk Testing Analyst Senior-CFO to work a hybrid schedule from one of our regional offices. In this role you will implement independent risk-based testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. The enterprise Compliance and Operational Risk Testing (ECORT) Analyst Senior supports the Second Line of Defense's oversight of the Chief Financial Office (CFO) function with minimal direct supervision and will be responsible for the execution and reviews of ongoing evaluations of the risk and control environment. This individual partners with various team members across the USAA Enterprise to produce high quality results in support of ECORT's CFO Testing program.
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.
**What you'll do:**
+ Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.
+ Conducts appropriate, independent testing to ensure operational risks and compliance requirements are adhered to. Prepares detailed and objective work papers to support conclusions.
+ Reviews issues and findings to provide effective challenge and quality of supporting documentation.
+ Performs complex qualitative analysis of data.
+ Identifies potential control weaknesses and makes recommendations to remediate issues.
+ Manages all aspects of a compliance and operational risk test from end to end.
+ Serves as a resource to team members on advanced issues.
**What you have:**
+ Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree (10 years total experience required without a degree).
+ 6 or more years of proven experience (internal/external audit, operational risk/compliance testing, quality assurance).
+ Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.
+ Sophisticated knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.
+ Proven track record of communicating effectively at all levels of management.
+ Proficiency in Excel, Word, and PowerPoint.
**What sets you apart:**
+ 6 + years of experience developing, implementing, and driving standard methodology risk testing, or auditing techniques (e.g., transactional testing, control testing, re-performance testing, adherence testing, etc.) across the Chief Financial Office and related enterprise-wide programs.
+ Demonstrated experience in testing/auditing one or more of the following areas: Financial Statements, Corporate Accounting/Finance, Internal Controls over Financial Reporting (ICFR), SOX, Bank Call Report, CECL, Insurance Reserves, Tax, Stress Testing, or Regulation W.
+ Knowledge of key risks applicable to in-scope areas of the Chief Financial Office and other related functions.
+ 6+ years of shown experience at a Financial Institution, Big 4 Accounting Firm, Internal/External Auditor function, or Federal Examiner.
+ Certified Public Accountant (CPA), or Certified Internal Auditor (CIA), designation(s).
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Compensation range:** The salary range for this position is: $103,450.00 - $197,730.00 **.**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
Fraud Analytics and Innovation Strategy Senior Analyst - Deposit, Check and Mules Fraud Strategy
Tampa, FL Job
Richmond, Virginia;Plano, Texas; New York, New York; Boston, Massachusetts; Chandler, Arizona; Charlotte, North Carolina; Tampa, Florida; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies.
As a Deposit, Check and Mules fraud strategy analyst with the Client Protection organization, you will capitalize on your technical abilities and strategic thinking to solve business challenges and seek opportunities for improvement. The teams you are supporting focus on identifying criminals who are trying to: impersonate the identities of legitimate customers, steal money from the bank, move illegally obtained funds through the financial system for use in subsequent illegal activity, and more. You will thus join a team of fraud professionals who are dedicated to stopping criminals and protecting customers from ever-evolving threats. In this role you will spend time analyzing difficult problems as we try to stay one step ahead of the fraudsters. You will work with one of our team's most skilled and tenured technical SMEs to become an expert in the data, infrastructure, and strategic considerations that impact the fraud and deposit space, supporting everything from data visualization to internal modeling and development efforts. You will support data infrastructure, data sourcing, reporting, visualization, automation, and more. In doing so, you will position yourself as a cross-organizational resource to help solve a broad spectrum of problems in the current financial services landscape.
**Responsibilities:**
+ Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs
+ Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
+ Leads the coordination of the production of product performance reports and updates for senior management
+ Data Analysis: Leverage data analytics tools and techniques to analyze large datasets, identify patterns, and uncover indicators of deposit fraud activity. Develop predictive models and scoring mechanisms to prioritize potential cases
+ Data Infrastructure: Serve as a subject matter expert on data sources, visualization and KPI tracking frameworks and methodologies, and the technical workings of our fraud and deposits infrastructure, assisting numerous teams and stakeholders to help them interact effectively with the fraud strategy space
+ Collaboration: Collaborate with various departments, including compliance, fraud investigations, and operations, to ensure effective coordination and information sharing
+ Reporting: Prepare regular reports including key performance indicators, trends, and recommendations for improvement
**Required Qualifications:**
+ 2+ years of SAS/SQL coding experience
+ Intermediate Excel and PowerPoint capability
+ Intermediate data science skills
+ Experience developing Tableau dashboards
+ Excellent communication and presentation skills
+ Ability to interact effectively and build relationships with business partners at all levels
+ Experience in managing competing priorities
+ BS/BA
**Desired Qualifications:**
+ Advanced SAS/SQL coding ability
+ Experience in the financial services industry
+ Fraud and/or Claims background
+ Understanding of advanced data analytics and modeling techniques
+ Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)
+ Master's degree in a relevant field
+ Certification in fraud examination or risk management
+ Experience presenting to senior leaders
+ Experience with hypothesis testing and/or feature prioritization
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (******************** .
View the LA County Fair Chance Ordinance (************************************************************************************************** .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Technology Risk & Controls Lead
Jpmorgan Chase Job In Tampa, FL
Join our team to play a pivotal role in mitigating tech risks and upholding operational excellence, driving innovation in risk management. As a Tech Risk & Controls Lead in Cybersecurity Technology & Controls you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. You will also provide subject matter expertise and technical guidance to technology-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including Product Owners, Business Control Managers, and Regulators, you will contribute to the reporting of a comprehensive view of technology risk posture and its impact on the business. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving risk landscape.
**Job responsibilities:**
+ Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations
+ Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals
+ Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
+ Define the firm's control standards and requirements as they relate to: technology governance and risk management, technology strategy development, technology investment management, and technology portfolio and program management
+ Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
+ Preparing monthly governance committee reporting materials on the state of the control environment
+ Investigating and responding to metrics, triggers and alerts which may indicate a potential control issue
+ Reviewing standards and controls against regulatory requirements and industry practices
+ Identify insights and trends via applying analytical techniques (using tools such as Alteryx, Tableau, AI/ML) over large, disparate data sets
+ Partnering with stakeholders from across the bank to assist them in their execution of various technology risk management processes.
**Required qualifications, capabilities, and skills:**
+ Formal training or certification in technology risk management and/or information security and 5+ years of experience
+ Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
+ Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies
+ Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives
**Preferred qualifications, capabilities, and skills:**
+ CISM, CRISC, CISSP, or similar industry-recognized risk and risk certifications are preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Digital Channels & Connectivity Product Manager - Payments - Vice President
Jpmorgan Chase & Co Job In Tampa, FL
JobID: 210567039 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $109,250.00-$177,500.00; Jersey City,NJ $122,550.00-$201,000.00 You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in JP Morgan's Access, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
* Develops a product strategy and product vision that delivers value to customers
* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositios
* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
* Drive end-to-end execution of Accounts channels projects and initiatives through effective sprint planning, stakeholder management, and healthy experimentation
* Use data to make decisions that improves customer experience, business metrics and product adoption·
* Partners closely with stakeholders to communicate status, gain feedback, and deliver on share goals.
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in product management or a relevant domain area
* Advanced knowledge of the product development life cycle, design, and data analytics
* Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
* Good knowledge of liquidity, deposits and account services products is crucial to the role.
* Experience using a healthy mix of quantitative data, qualitative data, best practices and product instinct to make prioritization decisions
* Strong verbal and written communication skills, evidenced by ability to articulate impact and tradeoffs at varying levels of altitude (from your immediate team all the way up to executive leadership)
Preferred qualifications, capabilities, and skills
* Demonstrated prior experience working in a highly matrixed, complex organization
* Experience influencing and collaborating with executive level leadership
* Experience building products that address the needs of multiple types of users (i.e. marketplaces, e-commerce, white-label SaaS, multi-product platforms)
* Experience driving product in a highly regulated industry
* Experience collaborating with other product managers across an organization
* Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done-and then doing it.
* Desire to inspire a problem-first mindset and work with leadership to continue "raising the bar" for the product organization
Risk Management-Agency Multifamily Affordable Lead Credit Officer - Vice president
Jpmorgan Chase & Co Job In Tampa, FL
JobID: 210608766 JobSchedule: Full time JobShift: Day Base Pay/Salary: Washington,DC $133,000.00-$240,000.00; New York,NY $133,000.00-$240,000.00; Chicago,IL $123,500.00-$230,000.00 Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Vice President in the Risk Management - Multi-Family Underwriting team, you will leverage your credit training and previous experience with Fannie Mae and Freddie Mac multifamily loans to assess the creditworthiness of clients, properties, and markets for new loan originations.
Job Responsibilities
* Utilize advanced credit skills and knowledge of Fannie Mae and Freddie Mac Affordable and Conventional underwriting guidelines to independently author concise, thoughtful analysis of transactions using appropriate structure and identifying key risks
* Work proactively with internal and external contacts to ensure efficient progression of new loan origination through the credit process
* Analyze due diligence documents and third party reports and develop comprehensive understanding of collateral, cash flow, sponsor, and market risks
* Conduct site visits in compliance with Fannie Mae and Freddie Mac standards
* Lead complex transactions including credit facilities, portfolios, and Forward transactions
* Train and mentor junior members of the Credit team
* Contribute to platform infrastructure and processes through special projects
Required qualifications, skills and capabilities
* BS or advanced degree with business focus
* Minimum of three plus years experience in commercial real estate which might include credit or structuring experience
* Significant CRE Multifamily knowledge
* Strong verbal, written, and interpersonal skills
* Strong analytical and problem solving skills
* Advance proficiency in Microsoft Excel and Word.
* Experience with Fannie Mae and Freddie Mac applications
Preferred qualifications, skills and capabilities
* Completion of a major corporate or commercial bank credit training program
* Experience in using CLOSER (Commercial Loan Origination Securitization Enterprise Reporting) system
Compliance and Operational Risk Testing Analyst Lead-Shared Services
Tampa, FL Job
**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
**The Opportunity**
As a dedicated Compliance and Operational Risk Testing Analyst Lead, you'll provide the execution of independent testing under the Enterprise Testing program methodology to ensure departmental processes and activities align with applicable rules, regulations, policies, and procedures. The incumbent will compile and retain well documented work papers to create accurate and concise written reports including issues, root cause and recommended corrective action. This candidate should be comfortable quickly learning, developing and implementing new tests in a variety of subject areas.
We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.
**What you'll do:**
+ Develops the steps needed to test and/or analyze compliance with complex policies/procedures and laws/regulations.
+ Serves as a subject matter authority in a specific subject/business area and provides guidance to team members on complex issues.
+ Leads and manages a grouping of tests and testers to ensure operational risks and compliance requirements are adhered to.
+ Reviews and completes, as needed, work papers to support conclusions of test findings.
+ Provides input on allocation of resources to complete testing activities.
+ Performs complex qualitative analysis of data.
+ May develop executive briefs and present to key internal and external collaborators.
+ Builds, develops, and maintains relationships with the business and internal control partners (Audit, Risk & Compliance, Legal) to facilitate collaboration between all lines of defense for testing.
**What you have:**
+ Bachelor's Degree and 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
+ 8 or more years of relevant work experience (internal/external audit, operational risk/compliance testing, quality assurance)
+ Expert knowledge of relevant industry regulations and regulatory compliance in a specific area.
+ Demonstrated experience interpreting and applying federal and state laws and regulations and guidance or operational risk principles/concepts.
+ Advanced knowledge of testing techniques and data analysis principles, as well as the ability to interpret subsequent results.
+ Demonstrated ability to communicate effectively at all levels of management.
+ Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint
**What sets you apart:**
+ Large financial services company experience, supporting marketing/brand, human resources, change management, Chief of Staff and/or Legal office.
+ JD and/or large bank, finance, consultant Audit experience.
+ Experience leading shared services enterprise testing engagements in large financial services, insurance or related highly regulated industries.
+ Advanced knowledge of internal controls, business risks, and testing techniques.
+ US military experience through military service or a military spouse/domestic partner [optional]
**Compensation range:** The salary range for this position is: $127,310 - $243,340 **.**
**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._
_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**
**Please do not type your first and last name in all caps.**
**_Find your purpose. Join our mission._**
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
Private Client Banker - CURLEW AND US 19 - Palm Harbor, FL
Jpmorganchase Job In Palm Harbor, FL
You have a passion for taking care of our customers and employees and making them feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations and having a strong commitment to diversity and inclusion. Here at Chase, you will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase's affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
Shares the value of Chase Private Client with clients that may be eligible
Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
Compliance with Dodd Frank/Truth in Lending Act*
High school degree, GED, or foreign equivalent
Adherence to policies, procedures, and regulatory banking requirements
Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
Excellent communication skills
College degree or military equivalent
Experience cultivating relationships with affluent clients
Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: **************************************************************************
Chase Commercial Online Specialist
Jpmorgan Chase Bank, N.A Job In Tampa, FL
Client Service Specialist IV If you are passionate about Client Services support and resolutions you have found the right team. As a Client Service Specialist IV in in the Payments Solution Center you will be responsible for ensuring that JPMorganChase offers the highest standard of service to all clients, external and internal. You will act as a central point of contact for the client, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolution of all cash and account investigations and issues, identifying and resolving workflow issues and on ensuring clients' needs and expectations are formally discussed and analyzed to ensure that agreed quality standards are maintained.
Job Responsibilities
Field incoming inquiries from the product/segment classified client channels, such as '800'-telephone number; as it relates to Treasury Services related products. Inquiries normally fielded by the Solutions Center staff
Adhere to the policy, procedures and standards as governed by ISO, Risk and Compliance standards
Ensure the prompt resolution of all customer queries while ensuring the client experience is world class.
Investigate and resolve generic issues that generate escalated enquiries
Assist Relationship Managers with queries on customers' accounts (e.g. following up on old queries or updates, escalations, etc.)
Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
Track all inquiries received into the service center regardless of channel in the case tracking tool Navigator.
Prioritize responsibilities to ensure individual goals and objectives are met as defined in the scorecard.
Required qualifications, skills and capabilities
Excellent communication skills (verbal and written) with emphasis on banking terminology
Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
Ability to work in a fast-paced environment and an adaptability to change
Strong problem-solving and decision-making skills
Exhibits ability to work effectively in a team environment
Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
Hours of Work / Shift Timings in Tampa
Fully-staffed: Monday-Friday, 8:00 AM - 9:00 PM Eastern Standard Time
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Wealth Management Client Associate
Clearwater, FL Job
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
**Job Description:**
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
**Responsibilities:**
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
**Skills:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Administrative Services
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (******************** .
View the LA County Fair Chance Ordinance (************************************************************************************************** .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Global Sales Control Manager - Vice President
Jpmorgan Chase Job In Tampa, FL
Welcome to JPMorgan Chase, a leader in the rapidly evolving payments industry. Our Payments organization provides cash management, liquidity, commercial card, and transformation solutions to clients worldwide. We leverage the latest technology and data analytics to deliver specialized solutions that help clients grow and streamline their businesses.
Join our Global Sales Success Office Control Management team as a Vice President, where you'll lead efforts to ensure a robust controls environment for JPM Payments. Collaborate with business leaders to identify and mitigate risks, and play a key role in shaping the future of payments.
As a Vice President Control Manager within the Global Sales Success Office, you will be at the forefront of governance initiatives, managing interactions with the 2nd and 3rd lines of defense, and engaging in regulatory affairs. Your responsibilities will include enhancing governance procedures, providing advice on risk reduction, and producing high-level reports to aid in business decision-making.
**Job Responsibilities:**
+ Lead efforts to refine and establish governance that identifies, quantifies, manages, and monitors risk.
+ Act as an advisor to business leads on mitigating emerging risks with products or new initiatives.
+ Oversee the end-to-end system of controls to mitigate risk through engagement and analysis.
+ Deliver high-quality executive reporting and analytics to support business decisions.
+ Create and deliver executive communications, status reporting, and metrics.
+ Manage regulatory exams and audits impacting the Global Sales Success Office.
+ Report to senior management regularly.
+ Maintain strong controls in partnership with the business and relevant partners.
**Required Qualifications, Skills, and Capabilities:**
+ 7 years of relevant industry experience in the financial industry with deep knowledge of Payments.
+ Demonstrated ability to influence outcomes without direct line management responsibility.
+ Strong analytical and problem-solving skills with effective communication abilities.
+ Proactive in improving business processes and taking initiative.
+ Ability to develop strong partnerships across lines of business to achieve goals.
+ Proven ability to achieve quality results in a rapidly changing environment.
**Preferred Qualifications, Skills, and Capabilities:**
+ Experience in change management and transformation, with the ability to influence teams.
+ Ability to quickly transform ideas and information into electronic presentations
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
2026 Global Private Bank Advisor Program (Summer Analyst) - US Private Bank
Jpmorgan Chase & Co Job In Tampa, FL
JobID: 210586255 JobSchedule: Full time JobShift: Base Pay/Salary: Los Angeles,CA $100,000.00-$100,000.00; Rochester,NY $100,000.00-$100,000.00; Greenwich,CT $100,000.00-$100,000.00; Long Island City,NY $100,000.00-$100,000.00; Manhattan Beach,CA $100,000.00-$100,000.00; Westlake Village,CA $100,000.00-$100,000.00; San Diego,CA $100,000.00-$100,000.00; Washington,DC $100,000.00-$100,000.00; Las Vegas,NV $100,000.00-$100,000.00; Summit,NJ $100,000.00-$100,000.00; Seattle,WA $100,000.00-$100,000.00; Walnut Creek,CA $100,000.00-$100,000.00; Chicago,IL $100,000.00-$100,000.00; Baltimore,MD $100,000.00-$100,000.00; Pasadena,CA $100,000.00-$100,000.00; Denver,CO $100,000.00-$100,000.00; San Francisco,CA $100,000.00-$100,000.00; Palo Alto,CA $100,000.00-$100,000.00; Irvine,CA $100,000.00-$100,000.00; Minneapolis,MN $100,000.00-$100,000.00; New York,NY $100,000.00-$100,000.00
2026 Global Private Bank Advisor Program (SUMMER Analyst) - USPB
Short Description
Advisor Training Program in Global Private Bank working with advisors to support client. Target applicant: Expected graduation 2027
Posting Description
If you enjoy building relationships and helping develop innovative solutions while working in a fast-paced environment, then we have the role for you. Joining our Summer Analyst Program means you will be joining a team committed to building client relationships and making meaningful contributions to our business with customized wealth management solutions.
As an Advisor Trainee in Global Private Bank, you will gain exposure to every facet of wealth management, including investments, lending, banking, and trust and estate planning. No client has identical goals, so understanding their unique needs and tailoring our approach to exceed expectations requires work across teams and the firm to provide first-class service.
Our nine-week program kicks off with a week of induction, where you'll have training and orientation to our businesses and gain the technical and practical knowledge you'll need to start contributing to our teams. Top performers may receive a full-time offer at the end of the summer. Our advisors help clients achieve their financial goals by delivering the right solutions and services across our industry leading investments, credit, banking and Trust & Estates practices. This individualized attention supports our clients' unique goals and helps build, preserve and manage their wealth over time.
Job responsibilities
* Work with a team of advisors and specialists to bring in new clients and serve existing clients
* Deliver highly customized and comprehensive solutions to help protect, manage, and grow wealth
Required qualifications, capabilities, and skills
* Pursuing a Bachelor's or Master's degree
* Graduation date of December 2026 through June 2027
* Attend college/university in the U.S.
* Highly driven person who enjoys working in teams to develop complex solutions
* Exceptional interpersonal, communication, analytical and problem-solving skills
* Excellent organizational skills and ability to multitask
* Genuine interest in financial markets and macro-level economic trends
* Desire to ultimately work with external clients in a relationship building and sales capacity
* Ability to thrive in a fast-paced, collaborative environment
* Highly inquisitive, focused and pro-active
* Good judgment and discretion when working with confidential information
To be eligible for this program, you must be authorized to work in the U.S. We do not offer any type of employment-based immigration sponsorship for this program. Likewise, JPMorgan Chase, will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT.)
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JPMorgan Chase is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles. The JPMorgan Chase U.S. Benefits Program is generally available in whole or in part to most employees in the U.S. who meet the eligibility criteria.
What's next?
Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are way for us to initially get to know you, so it's important to complete all application questions so we have as much information about you as possible.
After you confirm your application, we will review it to determine whether you meet required qualifications.
You will receive an email invitation to complete a video interview, powered by HireVue. This is your opportunity to further bring your resume to life and showcase your experience for our recruiting team and hiring managers.
The HireVue is required, and your application will not be considered for further review until you have completed your HireVue video interview. We strongly encourage that you apply and complete these required elements as soon as possible, since programs will close as positions are filled.
JPMorgan Chase is committed to creating an inclusive work environment that respects all people for their unique skills, backgrounds and professional experiences. We will provide reasonable accommodations for applicants with disabilities.
Visit jpmorganchase.com/careers for upcoming events, career advice, our locations and more.
J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.
Software Engineer III - Application Support/SRE
Jpmorganchase Job In Tampa, FL
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As a Software Engineer III - Application Support/SRE at JPMorgan Chase within the Commercial and Investment Banking Payments Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. Also, through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications
Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
Supports the adoption of site reliability engineering best practices within your team
Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
Formal training or certification on software engineering concepts and 3+ years applied experience
Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
Proficient in at least one programming language such as Python and Java/Spring Boot.
Hands-on practical experience in system design, application development, testing, and operational stability
Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
Overall knowledge of the Software Development Life Cycle
Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
Familiarity with modern front-end technologies
Exposure to cloud technologies
Senior Trust Officer
Sarasota, FL Job
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for managing a book of fiduciary and investment management accounts for high-net-worth clients and beneficiaries involving multi-generational families. Key responsibilities include overseeing the administration and business development of complex investment management and trust accounts and working with team members to assure trust product awareness and education of clients, associates, and Centers of Influence. Job expectations include working with teams to drive business development and retention, assisting clients with wealth planning needs, and managing risk.
Responsibilities:
Provides fiduciary administration support including the review of trust instruments, participating in matters where the trustee is exercising discretion, managing risk, and conducting periodic trust reviews
Supports investment management accounts including the coordination of opening and closing accounts, money movement, and account maintenance
Engages with clients and prospects to build and transfer wealth tailored to their unique goals, while delivering a high-quality experience
Ensures compliance with regulatory and legal requirements related to client accounts and portfolios
Identifies and develops new business opportunities by pursuing new or expanded relationships with existing clients and prospects
Skills:
Business Development
Client Management
Customer and Client Focus
Risk Management
Wealth Planning
Client Experience Branding
Client Solutions Advisory
Decision Making
Presentation Skills
Process Management
Attention to Detail
Critical Thinking
Financial Analysis
Planning
Prospecting
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
Part Time Associate Banker Tampa Bay SE Riverview Area (30 Hours)
Jpmorgan Chase Job In Valrico, FL
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
**Job responsibilities**
+ Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
+ Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
+ Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
+ Assists clients and the branch team by helping with new account openings when needed
+ Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
**Required qualifications, capabilities, and skills**
+ 6+ months of customer service experience
+ High school diploma or GED equivalent
**Preferred qualifications, capabilities, and skills**
+ Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
+ Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
+ Strong desire and ability to influence, educate, and connect customers to technology
+ Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Production Application Support - Technology Support III
Jpmorgan Chase Job In Tampa, FL
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in CIB Payments, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
**Job responsibilities**
+ Ability to work on a rotating 1st shift that can include weekend days
+ Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
+ Improve operational stability and availability through participation in problem management
+ Monitor production environments for anomalies and address issues utilizing standard observability tools
+ Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
+ Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
**Required qualifications, capabilities, and skills**
+ 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Experience working with SQL
+ Experience working with Unix
+ Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
+ Exposure to observability and monitoring tools and techniques
+ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
**Preferred qualifications, capabilities, and skills**
+ Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal
+ Experience with Java/Python programming languages
+ Experience with Shell Scripting
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans